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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04523564875125885},{"text":"Yes.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.03798756375908851},{"text":"I'm calling for Airtel account phone number that it's a Indian line, but so they're currently in Australia.","start":7.2,"end":20.885,"sentiment":"neutral","sentiment_score":0.0034630238078534603},{"text":"Okay.","start":41.239998,"end":41.64,"sentiment":"neutral","sentiment_score":-0.013472489081323149},{"text":"No worries.","start":41.64,"end":42.3,"sentiment":"neutral","sentiment_score":0.07660174928605556}],"sentiment":"neutral","sentiment_score":0.012403854371412941,"num_words":23,"start":6.48,"end":42.3},{"sentences":[{"text":"That's fine.","start":42.92,"end":43.559998,"sentiment":"neutral","sentiment_score":0.18592730164527893},{"text":"Thank you.","start":43.559998,"end":44.3,"sentiment":"positive","sentiment_score":0.45027555525302887},{"text":"Bye.","start":44.36,"end":44.86,"sentiment":"neutral","sentiment_score":0.2684849202632904}],"sentiment":"neutral","sentiment_score":0.3081781268119812,"num_words":5,"start":42.92,"end":44.86}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Yes. I'm calling for Airtel account phone number that it's a Indian line, but so they're currently in Australia.\n\nChannel 0: Mhmm. Oh, I'm so sorry for this, but you have reached a wrong phone number. This is Airtel Australia, and we are not affiliated with Airtel India. We cannot support or provide services to any other phone number asides with Australian phone number. You have\n\nChannel 1: Okay.\n\nChannel 0: to con\n\nChannel 1: No worries. That's fine.\n\nChannel 0: alright.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"positive","sentiment_score":0.4603195786476135},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.8999999,"sentiment":"positive","sentiment_score":0.7249987572431564},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.6158938407897949}],"sentiment":"positive","sentiment_score":0.6637115120887757,"channel":0,"num_words":15,"start":0.39999998,"end":4.34},{"sentences":[{"text":"Hi.","start":6.48,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.04523564875125885},{"text":"Yes.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.03798756375908851},{"text":"I'm calling for Airtel account phone number that it's a Indian line, but so they're currently in Australia.","start":7.2,"end":20.885,"sentiment":"neutral","sentiment_score":0.0034630238078534603}],"sentiment":"neutral","sentiment_score":0.007277882052585482,"channel":1,"num_words":20,"start":6.48,"end":20.885},{"sentences":[{"text":"Mhmm.","start":23.005001,"end":23.505001,"sentiment":"neutral","sentiment_score":-0.024618491530418396},{"text":"Oh, I'm so sorry for this, but you have reached a wrong phone number.","start":23.724998,"end":28.06,"sentiment":"neutral","sentiment_score":-0.319379204085895},{"text":"This is Airtel Australia, and we are not affiliated with Airtel India.","start":28.06,"end":33.739998,"sentiment":"neutral","sentiment_score":-0.2610151469707489},{"text":"We cannot support or provide services to any other phone number asides with Australian phone number.","start":33.739998,"end":40.76494,"sentiment":"negative","sentiment_score":-0.366701633669436},{"text":"You have","start":40.76494,"end":41.244938,"sentiment":"neutral","sentiment_score":-0.046036453917622566}],"sentiment":"neutral","sentiment_score":-0.3019424035317368,"channel":0,"num_words":45,"start":23.005001,"end":41.244938},{"sentences":[{"text":"Okay.","start":41.239998,"end":41.64,"sentiment":"neutral","sentiment_score":-0.013472489081323149}],"sentiment":"neutral","sentiment_score":-0.013472489081323149,"channel":1,"num_words":1,"start":41.239998,"end":41.64},{"sentences":[{"text":"to con","start":41.244938,"end":41.884937,"sentiment":"neutral","sentiment_score":-0.009364295285195112}],"sentiment":"neutral","sentiment_score":-0.009364295285195112,"channel":0,"num_words":2,"start":41.244938,"end":41.884937},{"sentences":[{"text":"No worries.","start":41.64,"end":42.3,"sentiment":"neutral","sentiment_score":0.07660174928605556},{"text":"That's fine.","start":42.92,"end":43.559998,"sentiment":"neutral","sentiment_score":0.18592730164527893}],"sentiment":"neutral","sentiment_score":0.13126452546566725,"channel":1,"num_words":4,"start":41.64,"end":43.559998},{"sentences":[{"text":"alright.","start":43.484936,"end":43.984936,"sentiment":"neutral","sentiment_score":0.2381889671087265}],"sentiment":"neutral","sentiment_score":0.2381889671087265,"channel":0,"num_words":1,"start":43.484936,"end":43.984936},{"sentences":[{"text":"Thank you.","start":43.559998,"end":44.3,"sentiment":"positive","sentiment_score":0.45027555525302887},{"text":"Bye.","start":44.36,"end":44.86,"sentiment":"neutral","sentiment_score":0.2684849202632904}],"sentiment":"positive","sentiment_score":0.38967867692311603,"channel":1,"num_words":3,"start":43.559998,"end":44.86},{"sentences":[{"text":"Thank you.","start":44.684937,"end":45.359936,"sentiment":"positive","sentiment_score":0.3477085009217262}],"sentiment":"positive","sentiment_score":0.3477085009217262,"channel":0,"num_words":2,"start":44.684937,"end":45.359936}]},"summary":{"result":"success","short":"The customer calls Airtel Australia to inquire about their Indian line service, but the agent informs them that they are not affiliated with Airtel India and cannot provide services to other Australian phone numbers. The customer apologizes for the misunderstanding and the call ends politely."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hi. Yes. I'm calling for Airtel account phone number that it's a Indian line, but so they're currently in Australia. Mhmm.","start_word":1,"end_word":35,"intents":[{"intent":"Provide account information","confidence_score":0.015278499}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6506407856941223},{"text":"Hi. Yes. I'm calling for Airtel account phone number that it's a Indian line, but so they're currently in Australia. Mhmm. Oh, I'm so sorry for this, but you have reached a wrong phone number. This is Airtel Australia, and we are not affiliated with Airtel India.","start_word":15,"end_word":61,"sentiment":"neutral","sentiment_score":-0.1393182873725891},{"text":"We cannot support or provide services to any other phone number asides with Australian phone number.","start_word":62,"end_word":77,"sentiment":"negative","sentiment_score":-0.35838547348976135},{"text":"You have Okay. to con No worries. That's fine. alright.","start_word":78,"end_word":87,"sentiment":"neutral","sentiment_score":0.10344606637954712},{"text":"Thank you.","start_word":88,"end_word":89,"sentiment":"positive","sentiment_score":0.4350009560585022},{"text":"Bye.","start_word":90,"end_word":90,"sentiment":"neutral","sentiment_score":0.2684849202632904},{"text":"Thank you.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.3922726809978485}],"average":{"sentiment":"neutral","sentiment_score":0.002056264165622085}}}}