{"metadata":{"transaction_key":"deprecated","request_id":"019fc585-ae91-7742-bb8f-7c3f634b0694","sha256":"202f725ed7fff3261223a31687f528aa01b8b8dc738682d73521db0de81b3051","created":"2026-08-03T02:48:21.571Z","duration":59.615936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Paul Nguyen.","confidence":0.99902344,"words":[{"word":"i'm","start":6.16,"end":6.48,"confidence":0.8149414,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012691093608736992},{"word":"looking","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01425306871533394},{"word":"for","start":6.7999997,"end":7.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019141945987939835},{"word":"paul","start":7.2,"end":7.7,"confidence":0.99902344,"punctuated_word":"Paul","sentiment":"neutral","sentiment_score":0.038039207458496094},{"word":"nguyen","start":7.7599998,"end":8.26,"confidence":0.84594727,"punctuated_word":"Nguyen.","sentiment":"neutral","sentiment_score":0.04863663390278816}],"paragraphs":{"transcript":"\nI'm looking for Paul Nguyen.","paragraphs":[{"sentences":[{"text":"I'm looking for Paul Nguyen.","start":6.16,"end":8.26,"sentiment":"neutral","sentiment_score":0.026552389934659006}],"sentiment":"neutral","sentiment_score":0.026552389934659006,"num_words":5,"start":6.16,"end":8.26}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks for calling in. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.9316406,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.051912929862737656},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.005757264792919159},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.023803316056728363},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023159466683864594},{"word":"reason","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.01679985597729683},{"word":"for","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009005356580018997},{"word":"calling","start":1.76,"end":2.24,"confidence":0.99365234,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.03333131968975067},{"word":"i'll","start":2.24,"end":2.48,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006274340208619833},{"word":"see","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00880473479628563},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007022000849246979},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.008957948535680771},{"word":"person","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0071625784039497375},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0003689322620630264},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.005954495631158352},{"word":"thanks","start":16.255001,"end":16.735,"confidence":0.9970703,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5200103521347046},{"word":"for","start":16.735,"end":16.895,"confidence":0.91845703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5050890445709229},{"word":"calling","start":16.895,"end":17.135,"confidence":0.89746094,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3726300001144409},{"word":"in","start":17.135,"end":17.635,"confidence":0.9885254,"punctuated_word":"in.","sentiment":"positive","sentiment_score":0.521419107913971},{"word":"please","start":17.855,"end":18.255001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11290143430233002},{"word":"stay","start":18.255001,"end":18.575,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07793134450912476},{"word":"on","start":18.575,"end":18.735,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08727231621742249},{"word":"the","start":18.735,"end":18.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11688457429409028},{"word":"line","start":18.895,"end":19.395,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.1656581312417984},{"word":"i'm","start":40.925003,"end":41.165,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4453537166118622},{"word":"sorry","start":41.165,"end":41.665,"confidence":0.9785156,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.44461238384246826},{"word":"this","start":41.725002,"end":41.965,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6545718908309937},{"word":"person","start":41.965,"end":42.365,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5812135338783264},{"word":"is","start":42.365,"end":42.525,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6163065433502197},{"word":"not","start":42.525,"end":42.685,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5716744065284729},{"word":"available","start":42.685,"end":43.185,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5483348369598389},{"word":"if","start":43.645,"end":43.805,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3288864493370056},{"word":"you","start":43.805,"end":43.965,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21539071202278137},{"word":"would","start":43.965,"end":44.125,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.22096964716911316},{"word":"like","start":44.125,"end":44.285004,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2028471082448959},{"word":"to","start":44.285004,"end":44.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2439751029014587},{"word":"leave","start":44.445,"end":44.685,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2551767826080322},{"word":"an","start":44.685,"end":44.845,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.26683706045150757},{"word":"additional","start":44.845,"end":45.325,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.28145909309387207},{"word":"message","start":45.325,"end":45.825,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.3055051565170288},{"word":"please","start":45.885002,"end":46.205,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26568928360939026},{"word":"reply","start":46.205,"end":46.605003,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"negative","sentiment_score":-0.34810617566108704},{"word":"after","start":46.605003,"end":46.925003,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17576442658901217},{"word":"the","start":46.925003,"end":47.085003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21502351760864255},{"word":"tone","start":47.085003,"end":47.585003,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1346411556005478}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks for calling in. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.023395644234759466},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.000056426506489515305},{"text":"Thanks for calling in.","start":16.255001,"end":17.635,"sentiment":"positive","sentiment_score":0.4797871261835098},{"text":"Please stay on the line.","start":17.855,"end":19.395,"sentiment":"neutral","sentiment_score":-0.11212956011295319},{"text":"I'm sorry.","start":40.925003,"end":41.665,"sentiment":"negative","sentiment_score":-0.4449830502271652}],"sentiment":"neutral","sentiment_score":0.01220640318468213,"num_words":25,"start":0.24,"end":41.665},{"sentences":[{"text":"This person is not available.","start":41.725002,"end":43.185,"sentiment":"negative","sentiment_score":-0.5944202423095704},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.645,"end":47.585003,"sentiment":"neutral","sentiment_score":-0.24716226224388396}],"sentiment":"negative","sentiment_score":-0.33854594120853826,"num_words":19,"start":41.725002,"end":47.585003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: I'm looking for Paul Nguyen.\n\nChannel 1: Thanks for calling in. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.023395644234759466},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.000056426506489515305}],"sentiment":"neutral","sentiment_score":-0.011669608864134975,"channel":1,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"I'm looking for Paul Nguyen.","start":6.16,"end":8.26,"sentiment":"neutral","sentiment_score":0.026552389934659006}],"sentiment":"neutral","sentiment_score":0.026552389934659006,"channel":0,"num_words":5,"start":6.16,"end":8.26},{"sentences":[{"text":"Thanks for calling in.","start":16.255001,"end":17.635,"sentiment":"positive","sentiment_score":0.4797871261835098},{"text":"Please stay on the line.","start":17.855,"end":19.395,"sentiment":"neutral","sentiment_score":-0.11212956011295319},{"text":"I'm sorry.","start":40.925003,"end":41.665,"sentiment":"negative","sentiment_score":-0.4449830502271652},{"text":"This person is not available.","start":41.725002,"end":43.185,"sentiment":"negative","sentiment_score":-0.5944202423095704},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.645,"end":47.585003,"sentiment":"neutral","sentiment_score":-0.24716226224388396}],"sentiment":"neutral","sentiment_score":-0.1987946093082428,"channel":1,"num_words":30,"start":16.255001,"end":47.585003}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. I'm looking for Paul Nguyen. Thanks for calling in. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"intents":[{"intent":"Record caller information","confidence_score":0.08076327}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. I'm looking for Paul Nguyen.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.005653367377817631},{"text":"Thanks for calling in.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.48811349272727966},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":-0.12105098366737366},{"text":"I'm sorry. This person is not available.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.5223383903503418},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":35,"end_word":48,"sentiment":"neutral","sentiment_score":-0.2514922022819519}],"average":{"sentiment":"neutral","sentiment_score":-0.1159666846780216}}}}