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I don't know. So you have to speak Hainanese. So do you know this is a Hong Kong company?","paragraphs":[{"sentences":[{"text":"Maybe.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":-0.10296417772769928},{"text":"I don't know.","start":38.48,"end":39.3,"sentiment":"neutral","sentiment_score":-0.10010754565397899},{"text":"So you have to speak Hainanese.","start":52.695,"end":54.475002,"sentiment":"neutral","sentiment_score":-0.050075302521387734},{"text":"So do you know this is a Hong Kong company?","start":65.31,"end":67.25,"sentiment":"neutral","sentiment_score":0.00968953873962164}],"sentiment":"neutral","sentiment_score":-0.030342162121087313,"num_words":20,"start":37.84,"end":67.25}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi. This is hi. This is Andrew from Vigilance AI. Am I talking to Alex? Oh, I I'm sorry.\n\nI I was trying to reach Alex, the IT manager of SDITEC. Oh, you you don't communicate in English, Alex? Hello?\n\nChannel 1: Maybe. I don't know.\n\nChannel 0: Oh, because, Alex, you know, if you just have a quick one, we're a cybersecurity company that runs an AISOC operation.\n\nChannel 1: So you have to speak Hainanese.\n\nChannel 0: Oh, I'm sorry. Alright. It's all good, Alex. Thank you for picking up, though. You have a great day.\n\nChannel 1: So do you know this is a Hong Kong company?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.1999998,"end":3.84,"sentiment":"neutral","sentiment_score":0.041783953085541725},{"text":"This is hi.","start":3.84,"end":5.44,"sentiment":"neutral","sentiment_score":0.04526888827482859},{"text":"This is Andrew from Vigilance AI.","start":5.44,"end":7.52,"sentiment":"neutral","sentiment_score":0.05465773865580559},{"text":"Am I talking to Alex?","start":7.52,"end":9.059999,"sentiment":"neutral","sentiment_score":0.014377799537032842},{"text":"Oh, I I'm sorry.","start":15.935,"end":17.055,"sentiment":"neutral","sentiment_score":-0.05059166392311454}],"sentiment":"neutral","sentiment_score":0.02084216724615544,"channel":0,"num_words":20,"start":3.1999998,"end":17.055},{"sentences":[{"text":"I I was trying to reach Alex, the IT manager of SDITEC.","start":17.055,"end":21.235,"sentiment":"neutral","sentiment_score":-0.05935303463290135},{"text":"Oh, you you don't communicate in English, Alex?","start":28.47,"end":31.85,"sentiment":"neutral","sentiment_score":-0.12703657150268555},{"text":"Hello?","start":35.59,"end":36.09,"sentiment":"neutral","sentiment_score":-0.06428511440753937}],"sentiment":"neutral","sentiment_score":-0.08537210009637333,"channel":0,"num_words":21,"start":17.055,"end":36.09},{"sentences":[{"text":"Maybe.","start":37.84,"end":38.34,"sentiment":"neutral","sentiment_score":-0.10296417772769928},{"text":"I don't know.","start":38.48,"end":39.3,"sentiment":"neutral","sentiment_score":-0.10010754565397899}],"sentiment":"neutral","sentiment_score":-0.10082170367240906,"channel":1,"num_words":4,"start":37.84,"end":39.3},{"sentences":[{"text":"Oh, because, Alex, you know, if you just have a quick one, we're a cybersecurity company that runs an AISOC operation.","start":41.905,"end":50.805,"sentiment":"neutral","sentiment_score":-0.04658267540591104}],"sentiment":"neutral","sentiment_score":-0.04658267540591104,"channel":0,"num_words":21,"start":41.905,"end":50.805},{"sentences":[{"text":"So you have to speak Hainanese.","start":52.695,"end":54.475002,"sentiment":"neutral","sentiment_score":-0.050075302521387734}],"sentiment":"neutral","sentiment_score":-0.050075302521387734,"channel":1,"num_words":6,"start":52.695,"end":54.475002},{"sentences":[{"text":"Oh, I'm sorry.","start":57.41,"end":58.469997,"sentiment":"neutral","sentiment_score":-0.012283983019491037},{"text":"Alright.","start":60.21,"end":60.71,"sentiment":"neutral","sentiment_score":0.14439783990383148},{"text":"It's all good, Alex.","start":60.769997,"end":61.989998,"sentiment":"positive","sentiment_score":0.4558468461036682},{"text":"Thank you for picking up, though.","start":62.129997,"end":63.57,"sentiment":"positive","sentiment_score":0.6044011910756429},{"text":"You have a great day.","start":63.57,"end":64.71,"sentiment":"positive","sentiment_score":0.6042164444923401}],"sentiment":"positive","sentiment_score":0.4514959286408205,"channel":0,"num_words":19,"start":57.41,"end":64.71},{"sentences":[{"text":"So do you know this is a Hong Kong company?","start":65.31,"end":67.25,"sentiment":"neutral","sentiment_score":0.00968953873962164}],"sentiment":"neutral","sentiment_score":0.00968953873962164,"channel":1,"num_words":10,"start":65.31,"end":67.25}]},"summary":{"result":"success","short":"An agent from profit intelligence company AISOC called and asked for Alex, the IT manager at SDITEC. The agent apologized for not speaking English well before introducing themselves and explaining that the company runs an AISOC operation. The agent also asked if the caller knows the Hong Kong office."},"intents":{"segments":[{"text":"Oh, you you don't communicate in English, Alex? Hello? Maybe.","start_word":32,"end_word":41,"intents":[{"intent":"Communicate in english","confidence_score":0.0075536356}]},{"text":"So do you know this is a Hong Kong company?","start_word":91,"end_word":100,"intents":[{"intent":"Inform about company affiliation","confidence_score":0.0003280966}]}]},"sentiments":{"segments":[{"text":"Oh, hi. This is hi. This is Andrew from Vigilance AI. Am I talking to Alex? Oh, I I'm sorry. I I was trying to reach Alex, the IT manager of SDITEC. Oh, you you don't communicate in English, Alex? Hello? Maybe. I don't know. Oh, because, Alex, you know, if you just have a quick one, we're a cybersecurity company that runs an AISOC operation. So you have to speak Hainanese. Oh, I'm sorry. Alright.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":-0.03804626688361168},{"text":"It's all good, Alex. Thank you for picking up, though. You have a great day.","start_word":76,"end_word":90,"sentiment":"positive","sentiment_score":0.5422050952911377},{"text":"So do you know this is a Hong Kong company?","start_word":91,"end_word":100,"sentiment":"neutral","sentiment_score":0.011208267882466316}],"average":{"sentiment":"neutral","sentiment_score":0.04905895292758942}}}}