{"metadata":{"transaction_key":"deprecated","request_id":"019fa686-6c59-7fe1-97b9-9fd785786f79","sha256":"d5a086987c1501244d7f6f6b8eb7f5daf7a79e1b0a7dd0c7bd2e4339379e0847","created":"2026-07-28T02:20:56.594Z","duration":180.79193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":414,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":450,"output_tokens":450},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":450,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ardo tech support. How can I assist you? Sorry? Yes. Okay. Let me just check your number on your records. Am I speaking with Mengying Guo? Yeah. I just wanted to check-in earlier. That's why I'm trying to call you if you have already used the Internet. Because upon checking here, the service is already active. So anytime, you should be able to use it now. Mhmm. Can we try to use the Internet first to confirm, double check? Sorry? This is from Airtel Australia? Yeah. Mhmm. Mhmm. Yeah. Are you able to use the Internet already or not yet? Okay. So it's all working good? Yeah. I'll just send your face. Yeah. I have here a message. Okay. I see. Yeah. So but have you received our SMS For the Wi Fi name and password for you to be able to access it? Yes. K. Okay. Sure. For you to be able to access the Internet, just use that just find the Wi Fi name and connect connect it using the password that we provided as well. Yeah. Okay. Just give us a callback if you run into any issues or have other question. Thank you. Thank you. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.9343262,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1381116509437561},{"word":"good","start":1.12,"end":1.36,"confidence":0.98095703,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3166577219963074},{"word":"morning","start":1.36,"end":1.8399999,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24203836917877197},{"word":"this","start":1.8399999,"end":2.08,"confidence":0.9838867,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.28846997022628784},{"word":"is","start":2.08,"end":2.1599998,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3009830117225647},{"word":"maureen","start":2.1599998,"end":2.56,"confidence":0.89575195,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.269858181476593},{"word":"from","start":2.56,"end":2.8,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2855178415775299},{"word":"ardo","start":2.8,"end":3.28,"confidence":0.58813477,"punctuated_word":"Ardo","sentiment":"neutral","sentiment_score":0.26795586943626404},{"word":"tech","start":3.28,"end":3.52,"confidence":0.40527344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.32377734780311584},{"word":"support","start":3.52,"end":4.02,"confidence":0.95410156,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.291925847530365},{"word":"how","start":4.56,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2821037173271179},{"word":"can","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.30523931980133057},{"word":"i","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2876798212528229},{"word":"assist","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.25375616550445557},{"word":"you","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21074429154396057},{"word":"sorry","start":12.719999,"end":13.219999,"confidence":0.8256836,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.0012824740260839462},{"word":"yes","start":16.455,"end":16.955,"confidence":0.7030029,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.045988600701093674},{"word":"okay","start":19.335,"end":19.835,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038754820823669434},{"word":"let","start":20.135,"end":20.375,"confidence":0.82470703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03915395587682724},{"word":"me","start":20.375,"end":20.535,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04939093813300133},{"word":"just","start":20.535,"end":21.035,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04684421420097351},{"word":"check","start":21.095,"end":21.335,"confidence":0.98535156,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04292328655719757},{"word":"your","start":21.335,"end":21.575,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.033900611102581024},{"word":"number","start":21.575,"end":21.895,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.030198901891708377},{"word":"on","start":21.895,"end":22.055,"confidence":0.9770508,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.038789134472608566},{"word":"your","start":22.055,"end":22.295,"confidence":0.8828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0345461368560791},{"word":"records","start":22.295,"end":22.795,"confidence":0.9941406,"punctuated_word":"records.","sentiment":"neutral","sentiment_score":0.027925435453653336},{"word":"am","start":28.07,"end":28.310001,"confidence":0.94140625,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.01940695382654667},{"word":"i","start":28.310001,"end":28.470001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029893148690462112},{"word":"speaking","start":28.470001,"end":28.87,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.01856832578778267},{"word":"with","start":28.87,"end":29.19,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01652255281805992},{"word":"mengying","start":29.19,"end":29.69,"confidence":0.5229492,"punctuated_word":"Mengying","sentiment":"neutral","sentiment_score":0.031297724694013596},{"word":"guo","start":29.83,"end":30.33,"confidence":0.91520184,"punctuated_word":"Guo?","sentiment":"neutral","sentiment_score":0.03418092802166939},{"word":"yeah","start":32.63,"end":32.95,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0974784642457962},{"word":"i","start":32.95,"end":33.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07905898243188858},{"word":"just","start":33.11,"end":33.35,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06942307204008102},{"word":"wanted","start":33.35,"end":33.67,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.041110824793577194},{"word":"to","start":33.67,"end":33.83,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06141215935349464},{"word":"check-in","start":33.83,"end":34.33,"confidence":1.0,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.06383327394723892},{"word":"earlier","start":34.39,"end":34.89,"confidence":0.8305664,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.04008886963129043},{"word":"that's","start":35.59,"end":35.83,"confidence":0.982666,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.031121140345931053},{"word":"why","start":35.83,"end":36.07,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.03862321004271507},{"word":"i'm","start":36.07,"end":36.15,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08734693378210068},{"word":"trying","start":36.15,"end":36.47,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.07366576790809631},{"word":"to","start":36.47,"end":36.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07556554675102234},{"word":"call","start":36.63,"end":36.79,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.047647856175899506},{"word":"you","start":36.79,"end":37.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08021950721740723},{"word":"if","start":37.67,"end":37.91,"confidence":0.97509766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08976413309574127},{"word":"you","start":37.91,"end":38.15,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07292179763317108},{"word":"have","start":38.15,"end":38.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04779398813843727},{"word":"already","start":38.39,"end":38.79,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08879750221967697},{"word":"used","start":38.79,"end":39.11,"confidence":0.99609375,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.07361143082380295},{"word":"the","start":39.11,"end":39.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10473202168941498},{"word":"internet","start":39.35,"end":39.85,"confidence":0.70422363,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.09184705466032028},{"word":"because","start":40.405,"end":40.725,"confidence":0.9526367,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.12342144548892976},{"word":"upon","start":40.725,"end":41.125,"confidence":0.99316406,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.1359536051750183},{"word":"checking","start":41.125,"end":41.524998,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.12864823639392853},{"word":"here","start":41.524998,"end":41.844997,"confidence":0.986084,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.13186097145080566},{"word":"the","start":41.844997,"end":42.004997,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20315533876419067},{"word":"service","start":42.004997,"end":42.504997,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.13545361161231995},{"word":"is","start":42.565,"end":42.805,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2016041874885559},{"word":"already","start":42.805,"end":43.285,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2583049535751343},{"word":"active","start":43.285,"end":43.785,"confidence":0.84350586,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.2117338925600052},{"word":"so","start":44.324997,"end":44.824997,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.25551077723503113},{"word":"anytime","start":44.885,"end":45.385,"confidence":0.7446289,"punctuated_word":"anytime,","sentiment":"neutral","sentiment_score":0.3003823757171631},{"word":"you","start":45.445,"end":45.605,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28552693128585815},{"word":"should","start":45.605,"end":45.844997,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.295925498008728},{"word":"be","start":45.844997,"end":46.004997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2363412082195282},{"word":"able","start":46.004997,"end":46.245,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.19360774755477905},{"word":"to","start":46.245,"end":46.405,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1856881678104401},{"word":"use","start":46.405,"end":46.565,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.1805107593536377},{"word":"it","start":46.565,"end":46.725,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15356393158435822},{"word":"now","start":46.725,"end":47.225,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.10185060650110243},{"word":"mhmm","start":51.684998,"end":52.184998,"confidence":0.9897461,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03968024253845215},{"word":"can","start":52.245,"end":52.485,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.033585935831069946},{"word":"we","start":52.485,"end":52.725,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03612089902162552},{"word":"try","start":52.725,"end":52.964996,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.029796306043863297},{"word":"to","start":52.964996,"end":53.464996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029738854616880417},{"word":"use","start":53.605,"end":53.844997,"confidence":0.76708984,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.03765162453055382},{"word":"the","start":53.844997,"end":53.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04074546322226525},{"word":"internet","start":53.925,"end":54.425,"confidence":0.99609375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.041277673095464706},{"word":"first","start":54.565,"end":54.96,"confidence":0.55615234,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.019314909353852272},{"word":"to","start":54.96,"end":55.12,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02397465892136097},{"word":"confirm","start":55.12,"end":55.6,"confidence":0.82177734,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.019833356142044067},{"word":"double","start":55.6,"end":56.079998,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.018811291083693504},{"word":"check","start":56.079998,"end":56.579998,"confidence":0.9941406,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.01055685244500637},{"word":"sorry","start":64.32,"end":64.82,"confidence":0.8952637,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.017231622710824013},{"word":"this","start":73.524994,"end":73.765,"confidence":0.56152344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.006529537029564381},{"word":"is","start":73.765,"end":74.005,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0048591503873467445},{"word":"from","start":74.005,"end":74.325,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.005030530504882336},{"word":"airtel","start":74.325,"end":74.805,"confidence":0.9889323,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.008480176329612732},{"word":"australia","start":74.805,"end":75.305,"confidence":0.7702637,"punctuated_word":"Australia?","sentiment":"neutral","sentiment_score":-0.011340707540512083},{"word":"yeah","start":75.685,"end":76.185,"confidence":0.93188477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05659222602844238},{"word":"mhmm","start":77.924995,"end":78.424995,"confidence":0.96484375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.017725933343172073},{"word":"mhmm","start":81.924995,"end":82.405,"confidence":0.9733887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01363031379878521},{"word":"yeah","start":82.405,"end":82.905,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01890898123383522},{"word":"are","start":83.490005,"end":83.73,"confidence":0.94628906,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.016607947647571564},{"word":"you","start":83.73,"end":83.810005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02821114845573902},{"word":"able","start":83.810005,"end":84.05,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.02962557226419449},{"word":"to","start":84.05,"end":84.21,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030697539448738095},{"word":"use","start":84.21,"end":84.37,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.028518032282590863},{"word":"the","start":84.37,"end":84.61,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016697188839316368},{"word":"internet","start":84.61,"end":85.090004,"confidence":0.9560547,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.026577796787023544},{"word":"already","start":85.090004,"end":85.590004,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.02351509779691696},{"word":"or","start":86.21,"end":86.53,"confidence":0.8852539,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01479756087064743},{"word":"not","start":86.53,"end":86.770004,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0038707293570041656},{"word":"yet","start":86.770004,"end":87.270004,"confidence":0.9995117,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":0.011843818239867687},{"word":"okay","start":90.21,"end":90.53,"confidence":0.8720703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17333151400089264},{"word":"so","start":90.53,"end":90.770004,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18557855486869812},{"word":"it's","start":90.770004,"end":91.01,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.25480538606643677},{"word":"all","start":91.01,"end":91.25,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.29032397270202637},{"word":"working","start":91.25,"end":91.75,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.304924875497818},{"word":"good","start":92.05,"end":92.55,"confidence":0.857666,"punctuated_word":"good?","sentiment":"neutral","sentiment_score":0.2548643946647644},{"word":"yeah","start":99.075005,"end":99.235,"confidence":0.66186523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07283048331737518},{"word":"i'll","start":99.235,"end":99.315,"confidence":0.6140137,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05155324563384056},{"word":"just","start":99.315,"end":99.555,"confidence":0.94970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05054890364408493},{"word":"send","start":99.555,"end":99.715004,"confidence":0.8676758,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.028191037476062775},{"word":"your","start":99.715004,"end":99.955,"confidence":0.9580078,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029804255813360218},{"word":"face","start":99.955,"end":100.455,"confidence":0.7310791,"punctuated_word":"face.","sentiment":"neutral","sentiment_score":0.04008673876523971},{"word":"yeah","start":106.515,"end":106.83501,"confidence":0.8046875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03176199644804001},{"word":"i","start":106.83501,"end":106.995,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052197862416505814},{"word":"have","start":106.995,"end":107.235,"confidence":0.85058594,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.050629932433366776},{"word":"here","start":107.235,"end":107.635,"confidence":0.24145508,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.05332013592123985},{"word":"a","start":107.795006,"end":107.955,"confidence":0.54589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05913196876645088},{"word":"message","start":107.955,"end":108.455,"confidence":0.9746094,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.08177781105041504},{"word":"okay","start":118.75,"end":119.23,"confidence":0.6477051,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008731035515666008},{"word":"i","start":119.23,"end":119.39,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008026033639907837},{"word":"see","start":119.39,"end":119.89,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.008307989686727524},{"word":"yeah","start":119.95,"end":120.270004,"confidence":0.7861328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014734944328665732},{"word":"so","start":120.270004,"end":120.51,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.009024081751704216},{"word":"but","start":120.67,"end":120.99,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.005068361759185791},{"word":"have","start":120.99,"end":121.15,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.009969130158424376},{"word":"you","start":121.15,"end":121.31,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011273913085460665},{"word":"received","start":121.31,"end":121.71,"confidence":0.984375,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.004146041348576546},{"word":"our","start":121.71,"end":121.95,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01693934202194214},{"word":"sms","start":121.95,"end":122.45,"confidence":1.0,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.014904700219631197},{"word":"for","start":126.605,"end":126.925,"confidence":0.70703125,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.009248374029994013},{"word":"the","start":126.925,"end":127.245,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020304527133703232},{"word":"wi","start":127.245,"end":127.485,"confidence":0.98828125,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.01795530878007412},{"word":"fi","start":127.485,"end":127.805,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02255113609135151},{"word":"name","start":127.805,"end":128.125,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.027873650193214417},{"word":"and","start":128.125,"end":128.445,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012381408363580704},{"word":"password","start":128.445,"end":128.925,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.005799248814582825},{"word":"for","start":128.925,"end":129.16501,"confidence":0.8852539,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024851124733686447},{"word":"you","start":129.16501,"end":129.245,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02195519581437111},{"word":"to","start":129.245,"end":129.405,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027811087667942047},{"word":"be","start":129.405,"end":129.565,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.025313671678304672},{"word":"able","start":129.565,"end":129.965,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.034442536532878876},{"word":"to","start":129.965,"end":130.465,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02136186882853508},{"word":"access","start":130.525,"end":130.765,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.002370476722717285},{"word":"it","start":130.765,"end":131.265,"confidence":0.79418945,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.015598957426846027},{"word":"yes","start":148.39,"end":148.70999,"confidence":0.670166,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02916562557220459},{"word":"k","start":148.70999,"end":149.20999,"confidence":0.8198242,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.05210147053003311},{"word":"okay","start":150.23,"end":150.73,"confidence":0.9550781,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0964493453502655},{"word":"sure","start":150.87,"end":151.37,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1319434642791748},{"word":"for","start":151.67,"end":151.91,"confidence":0.78027344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.14082004129886627},{"word":"you","start":151.91,"end":152.06999,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1451457440853119},{"word":"to","start":152.06999,"end":152.23,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16257011890411377},{"word":"be","start":152.23,"end":152.39,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17294146120548248},{"word":"able","start":152.39,"end":152.79,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1912775486707687},{"word":"to","start":152.79,"end":153.03,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1798141896724701},{"word":"access","start":153.03,"end":153.43,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.127900630235672},{"word":"the","start":153.43,"end":153.51,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1670365184545517},{"word":"internet","start":153.51,"end":154.01,"confidence":0.9753418,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.17243877053260803},{"word":"just","start":154.06999,"end":154.39,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17743028700351715},{"word":"use","start":154.39,"end":154.63,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.1662822812795639},{"word":"that","start":154.63,"end":155.03,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16134101152420044},{"word":"just","start":155.27,"end":155.59,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1370469033718109},{"word":"find","start":155.59,"end":155.83,"confidence":0.99902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.12604907155036926},{"word":"the","start":155.83,"end":156.06999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15048062801361084},{"word":"wi","start":156.06999,"end":156.31,"confidence":0.94628906,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.10150937736034392},{"word":"fi","start":156.31,"end":156.55,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.09173900634050368},{"word":"name","start":156.55,"end":157.005,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.12008115649223328},{"word":"and","start":157.485,"end":157.985,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12996718287467957},{"word":"connect","start":158.045,"end":158.545,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.11725783348083496},{"word":"connect","start":158.845,"end":159.345,"confidence":0.9941406,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.12471193075180054},{"word":"it","start":159.485,"end":159.88501,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15123291313648224},{"word":"using","start":159.88501,"end":160.365,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.1517096310853958},{"word":"the","start":160.365,"end":160.60501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16985908150672913},{"word":"password","start":160.60501,"end":161.005,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.09093790501356123},{"word":"that","start":161.005,"end":161.16501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15756957232952118},{"word":"we","start":161.16501,"end":161.405,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14432767033576965},{"word":"provided","start":161.405,"end":161.905,"confidence":0.9921875,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.152876079082489},{"word":"as","start":161.96501,"end":162.205,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1356445550918579},{"word":"well","start":162.205,"end":162.705,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.10579824447631836},{"word":"yeah","start":164.52501,"end":165.02501,"confidence":0.8015137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27425915002822876},{"word":"okay","start":165.16501,"end":165.66501,"confidence":0.97680664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2142833173274994},{"word":"just","start":165.80501,"end":166.285,"confidence":0.9941406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.21619586646556857},{"word":"give","start":166.285,"end":166.445,"confidence":0.9536133,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.21191135048866272},{"word":"us","start":166.445,"end":166.60501,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.21406999230384827},{"word":"a","start":166.60501,"end":166.765,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19378544390201569},{"word":"callback","start":166.765,"end":167.085,"confidence":0.99316406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.17511750757694244},{"word":"if","start":167.085,"end":167.32501,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1796535849571228},{"word":"you","start":167.32501,"end":167.405,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15721799433231354},{"word":"run","start":167.405,"end":167.645,"confidence":0.89453125,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.11979937553405762},{"word":"into","start":167.645,"end":167.88501,"confidence":0.9951172,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.1079796850681305},{"word":"any","start":167.88501,"end":168.125,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.12739111483097076},{"word":"issues","start":168.125,"end":168.60501,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.08578819781541824},{"word":"or","start":168.60501,"end":169.005,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1561301201581955},{"word":"have","start":169.005,"end":169.505,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12144743651151656},{"word":"other","start":169.725,"end":170.205,"confidence":0.9892578,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.12940816581249237},{"word":"question","start":170.205,"end":170.705,"confidence":0.94677734,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.13642674684524536},{"word":"thank","start":172.83694,"end":173.07695,"confidence":0.96240234,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45664408802986145},{"word":"you","start":173.07695,"end":173.39694,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4159754514694214},{"word":"thank","start":173.39694,"end":173.71695,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4882619082927704},{"word":"you","start":173.71695,"end":174.03694,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4512304663658142},{"word":"bye","start":174.03694,"end":174.53694,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3661150634288788},{"word":"have","start":174.59694,"end":174.75694,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.48514699935913086},{"word":"a","start":174.75694,"end":174.83694,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.46314769983291626},{"word":"great","start":174.83694,"end":174.99695,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5794018507003784},{"word":"day","start":174.99695,"end":175.49695,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3645524382591248}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Ardo tech support. How can I assist you? Sorry?\n\nYes. Okay. Let me just check your number on your records. Am I speaking with Mengying Guo? Yeah.\n\nI just wanted to check-in earlier. That's why I'm trying to call you if you have already used the Internet. Because upon checking here, the service is already active. So anytime, you should be able to use it now. Mhmm.\n\nCan we try to use the Internet first to confirm, double check? Sorry? This is from Airtel Australia? Yeah. Mhmm.\n\nMhmm. Yeah. Are you able to use the Internet already or not yet? Okay. So it's all working good?\n\nYeah. I'll just send your face. Yeah. I have here a message. Okay.\n\nI see. Yeah. So but have you received our SMS For the Wi Fi name and password for you to be able to access it? Yes. K.\n\nOkay. Sure. For you to be able to access the Internet, just use that just find the Wi Fi name and connect connect it using the password that we provided as well. Yeah. Okay.\n\nJust give us a callback if you run into any issues or have other question. Thank you. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.1381116509437561},{"text":"Good morning.","start":1.12,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2793480455875397},{"text":"This is Maureen from Ardo tech support.","start":1.8399999,"end":4.02,"sentiment":"neutral","sentiment_score":0.28978400996753145},{"text":"How can I assist you?","start":4.56,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.2679046630859375},{"text":"Sorry?","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0012824740260839462}],"sentiment":"neutral","sentiment_score":0.25413135008420795,"num_words":16,"start":0.56,"end":13.219999},{"sentences":[{"text":"Yes.","start":16.455,"end":16.955,"sentiment":"neutral","sentiment_score":0.045988600701093674},{"text":"Okay.","start":19.335,"end":19.835,"sentiment":"neutral","sentiment_score":0.038754820823669434},{"text":"Let me just check your number on your records.","start":20.135,"end":22.795,"sentiment":"neutral","sentiment_score":0.03818584606051445},{"text":"Am I speaking with Mengying Guo?","start":28.07,"end":30.33,"sentiment":"neutral","sentiment_score":0.024978272306422394},{"text":"Yeah.","start":32.63,"end":32.95,"sentiment":"neutral","sentiment_score":0.0974784642457962}],"sentiment":"neutral","sentiment_score":0.037542451897429094,"num_words":18,"start":16.455,"end":32.95},{"sentences":[{"text":"I just wanted to check-in earlier.","start":32.95,"end":34.89,"sentiment":"neutral","sentiment_score":0.0591545303662618},{"text":"That's why I'm trying to call you if you have already used the Internet.","start":35.59,"end":39.85,"sentiment":"neutral","sentiment_score":0.07168984932026692},{"text":"Because upon checking here, the service is already active.","start":40.405,"end":43.785,"sentiment":"neutral","sentiment_score":0.17001513805654314},{"text":"So anytime, you should be able to use it now.","start":44.324997,"end":47.225,"sentiment":"neutral","sentiment_score":0.2188908003270626},{"text":"Mhmm.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.03968024253845215}],"sentiment":"neutral","sentiment_score":0.12793273902498187,"num_words":40,"start":32.95,"end":52.184998},{"sentences":[{"text":"Can we try to use the Internet first to confirm, double check?","start":52.245,"end":56.579998,"sentiment":"neutral","sentiment_score":0.02845065202564001},{"text":"Sorry?","start":64.32,"end":64.82,"sentiment":"neutral","sentiment_score":-0.017231622710824013},{"text":"This is from Airtel Australia?","start":73.524994,"end":75.305,"sentiment":"neutral","sentiment_score":-0.007248020358383655},{"text":"Yeah.","start":75.685,"end":76.185,"sentiment":"neutral","sentiment_score":-0.05659222602844238},{"text":"Mhmm.","start":77.924995,"end":78.424995,"sentiment":"neutral","sentiment_score":0.017725933343172073}],"sentiment":"neutral","sentiment_score":0.012453490355983376,"num_words":20,"start":52.245,"end":78.424995},{"sentences":[{"text":"Mhmm.","start":81.924995,"end":82.405,"sentiment":"neutral","sentiment_score":0.01363031379878521},{"text":"Yeah.","start":82.405,"end":82.905,"sentiment":"neutral","sentiment_score":0.01890898123383522},{"text":"Are you able to use the Internet already or not yet?","start":83.490005,"end":87.270004,"sentiment":"neutral","sentiment_score":0.0209965847263282},{"text":"Okay.","start":90.21,"end":90.53,"sentiment":"neutral","sentiment_score":0.17333151400089264},{"text":"So it's all working good?","start":90.53,"end":92.55,"sentiment":"neutral","sentiment_score":0.25809943675994873}],"sentiment":"neutral","sentiment_score":0.09091212762225616,"num_words":19,"start":81.924995,"end":92.55},{"sentences":[{"text":"Yeah.","start":99.075005,"end":99.235,"sentiment":"neutral","sentiment_score":0.07283048331737518},{"text":"I'll just send your face.","start":99.235,"end":100.455,"sentiment":"neutral","sentiment_score":0.04003683626651764},{"text":"Yeah.","start":106.515,"end":106.83501,"sentiment":"neutral","sentiment_score":-0.03176199644804001},{"text":"I have here a message.","start":106.83501,"end":108.455,"sentiment":"neutral","sentiment_score":-0.059411542117595674},{"text":"Okay.","start":118.75,"end":119.23,"sentiment":"neutral","sentiment_score":0.008731035515666008}],"sentiment":"neutral","sentiment_score":-0.0036210774515683833,"num_words":13,"start":99.075005,"end":119.23},{"sentences":[{"text":"I see.","start":119.23,"end":119.89,"sentiment":"neutral","sentiment_score":0.00816701166331768},{"text":"Yeah.","start":119.95,"end":120.270004,"sentiment":"neutral","sentiment_score":0.014734944328665732},{"text":"So but have you received our SMS For the Wi Fi name and password for you to be able to access it?","start":120.270004,"end":131.265,"sentiment":"neutral","sentiment_score":0.016200144986876032},{"text":"Yes.","start":148.39,"end":148.70999,"sentiment":"neutral","sentiment_score":0.02916562557220459},{"text":"K.","start":148.70999,"end":149.20999,"sentiment":"neutral","sentiment_score":0.05210147053003311}],"sentiment":"neutral","sentiment_score":0.017360713091437465,"num_words":27,"start":119.23,"end":149.20999},{"sentences":[{"text":"Okay.","start":150.23,"end":150.73,"sentiment":"neutral","sentiment_score":0.0964493453502655},{"text":"Sure.","start":150.87,"end":151.37,"sentiment":"neutral","sentiment_score":0.1319434642791748},{"text":"For you to be able to access the Internet, just use that just find the Wi Fi name and connect connect it using the password that we provided as well.","start":151.67,"end":162.705,"sentiment":"neutral","sentiment_score":0.14412657817204794},{"text":"Yeah.","start":164.52501,"end":165.02501,"sentiment":"neutral","sentiment_score":0.27425915002822876},{"text":"Okay.","start":165.16501,"end":165.66501,"sentiment":"neutral","sentiment_score":0.2142833173274994}],"sentiment":"neutral","sentiment_score":0.14825684182784138,"num_words":34,"start":150.23,"end":165.66501},{"sentences":[{"text":"Just give us a callback if you run into any issues or have other question.","start":165.80501,"end":170.705,"sentiment":"neutral","sentiment_score":0.15548817217350006},{"text":"Thank you.","start":172.83694,"end":173.39694,"sentiment":"positive","sentiment_score":0.4363097697496414},{"text":"Thank you.","start":173.39694,"end":174.03694,"sentiment":"positive","sentiment_score":0.4697461873292923},{"text":"Bye.","start":174.03694,"end":174.53694,"sentiment":"positive","sentiment_score":0.3661150634288788},{"text":"Have a great day.","start":174.59694,"end":175.49695,"sentiment":"positive","sentiment_score":0.4730622470378876}],"sentiment":"neutral","sentiment_score":0.2667832728475332,"num_words":24,"start":165.80501,"end":175.49695}]}}]},{"alternatives":[{"transcript":"Hello? Hi. This is Mon Ying, and you called me before Okay. Yes. Yes. Yes. What night I so you are Rush PB? This is not. Oh, yes. Yes. Yes. Yes. I saw after yesterday. It's yes. Yes. I have. Maybe I will try it today. Ma'am? Because I have see the login and the password, but I need to find it. I didn't work today. We're not at the phone right now, so we might be back on tonight and try it. Yeah. Can you receive what Yeah. I got the Wi Fi name and the password. Mhmm. Okay. Good. Thank you. Yeah. Thank you. Bye.","confidence":0.93408203,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.6611328,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.2770899534225464},{"word":"hi","start":6.56,"end":6.8799996,"confidence":0.90527344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03811104968190193},{"word":"this","start":6.8799996,"end":7.12,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03500169515609741},{"word":"is","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03454289957880974},{"word":"mon","start":8.32,"end":8.559999,"confidence":0.099853516,"punctuated_word":"Mon","sentiment":"neutral","sentiment_score":0.043995849788188934},{"word":"ying","start":8.559999,"end":8.8,"confidence":0.52368164,"punctuated_word":"Ying,","sentiment":"neutral","sentiment_score":0.026717783883213997},{"word":"and","start":8.8,"end":9.04,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017198311164975166},{"word":"you","start":9.04,"end":9.28,"confidence":0.9453125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012642187997698784},{"word":"called","start":9.28,"end":9.5199995,"confidence":0.7421875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0064720939844846725},{"word":"me","start":9.5199995,"end":9.76,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.007579101249575615},{"word":"before","start":9.76,"end":10.26,"confidence":0.99316406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.01122591271996498},{"word":"okay","start":14.565,"end":15.065,"confidence":0.5823364,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02968396246433258},{"word":"yes","start":31.02,"end":31.34,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06011871248483658},{"word":"yes","start":31.34,"end":31.84,"confidence":0.98291016,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08065521717071533},{"word":"yes","start":50.324997,"end":50.824997,"confidence":0.9880371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06224138289690018},{"word":"what","start":60.38,"end":60.780003,"confidence":0.58691406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.008989701978862286},{"word":"night","start":60.780003,"end":61.280003,"confidence":0.49804688,"punctuated_word":"night","sentiment":"neutral","sentiment_score":-0.006743240170180798},{"word":"i","start":61.420002,"end":61.66,"confidence":0.69189453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011037654243409634},{"word":"so","start":65.9,"end":66.14,"confidence":0.9838867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.009957999922335148},{"word":"you","start":66.14,"end":66.46,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00816706195473671},{"word":"are","start":66.46,"end":66.700005,"confidence":0.5908203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.011283733882009985},{"word":"rush","start":66.700005,"end":67.020004,"confidence":0.47485352,"punctuated_word":"Rush","sentiment":"neutral","sentiment_score":-0.009931577369570732},{"word":"pb","start":67.020004,"end":67.520004,"confidence":0.5739746,"punctuated_word":"PB?","sentiment":"neutral","sentiment_score":-0.00909534003585577},{"word":"this","start":71.33501,"end":71.83501,"confidence":0.60058594,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0057304492220282555},{"word":"is","start":75.975006,"end":76.375,"confidence":0.85058594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08280830830335617},{"word":"not","start":76.375,"end":76.455,"confidence":0.7927246,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.05805336683988571},{"word":"oh","start":76.455,"end":76.855,"confidence":0.6813965,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006363123655319214},{"word":"yes","start":76.855,"end":77.175,"confidence":0.82543945,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.0007316786795854568},{"word":"yes","start":77.175,"end":77.415,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01592305675148964},{"word":"yes","start":77.415,"end":77.915,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02475190907716751},{"word":"yes","start":78.135,"end":78.535,"confidence":0.8666992,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.026562467217445377},{"word":"i","start":78.535,"end":78.855,"confidence":0.6801758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01299305260181427},{"word":"saw","start":78.855,"end":79.175,"confidence":0.5541992,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.008790949359536171},{"word":"after","start":79.175,"end":79.675,"confidence":0.7919922,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.002505594864487648},{"word":"yesterday","start":79.815,"end":80.315,"confidence":0.7854004,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.004135554656386375},{"word":"it's","start":86.950005,"end":87.270004,"confidence":0.84814453,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.056485578417778015},{"word":"yes","start":87.590004,"end":87.91,"confidence":0.99609375,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.06027805805206299},{"word":"yes","start":87.91,"end":88.39,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08738454431295395},{"word":"i","start":88.39,"end":88.630005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11243709921836852},{"word":"have","start":88.630005,"end":89.130005,"confidence":0.8635254,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.09628470242023468},{"word":"maybe","start":93.83,"end":94.23,"confidence":0.9370117,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.1952272951602936},{"word":"i","start":94.23,"end":94.39,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1897031217813492},{"word":"will","start":94.39,"end":94.71,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2084035724401474},{"word":"try","start":94.71,"end":95.11,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.21058163046836853},{"word":"it","start":95.11,"end":95.270004,"confidence":0.93408203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2668350040912628},{"word":"today","start":95.270004,"end":95.770004,"confidence":0.9975586,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.1634548008441925},{"word":"ma'am","start":100.125,"end":100.625,"confidence":0.7637329,"punctuated_word":"Ma'am?","sentiment":"neutral","sentiment_score":0.017790865153074265},{"word":"because","start":102.445,"end":102.765,"confidence":0.25854492,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.021499302238225937},{"word":"i","start":102.765,"end":102.925,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021260878071188927},{"word":"have","start":102.925,"end":103.245,"confidence":0.921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.00827610120177269},{"word":"see","start":103.245,"end":103.645004,"confidence":0.64941406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012306829914450644},{"word":"the","start":103.645004,"end":103.885,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026782047003507618},{"word":"login","start":103.885,"end":104.285,"confidence":0.8642578,"punctuated_word":"login","sentiment":"neutral","sentiment_score":-0.031544722616672516},{"word":"and","start":104.285,"end":104.525,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04999359697103501},{"word":"the","start":104.525,"end":104.845,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0316641628742218},{"word":"password","start":104.845,"end":105.345,"confidence":0.94677734,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.030103091150522232},{"word":"but","start":106.365005,"end":106.605,"confidence":0.8408203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0206635519862175},{"word":"i","start":106.605,"end":106.685005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05005338415503502},{"word":"need","start":106.685005,"end":107.185005,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05763090029358864},{"word":"to","start":107.245,"end":107.485,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05050592124462128},{"word":"find","start":107.485,"end":107.805,"confidence":0.47460938,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.06281210482120514},{"word":"it","start":107.805,"end":108.125,"confidence":0.73413086,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04320048540830612},{"word":"i","start":108.125,"end":108.285,"confidence":0.88720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23018567264080048},{"word":"didn't","start":108.285,"end":108.685005,"confidence":0.9182129,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1805273145437241},{"word":"work","start":108.685005,"end":109.005005,"confidence":0.9951172,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.154159277677536},{"word":"today","start":109.005005,"end":109.505005,"confidence":0.99853516,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.22692084312438965},{"word":"we're","start":110.365005,"end":110.685005,"confidence":0.7714844,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.1953890323638916},{"word":"not","start":110.685005,"end":111.005005,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16715724766254425},{"word":"at","start":111.005005,"end":111.505005,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19344325363636017},{"word":"the","start":111.645004,"end":112.045006,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1683303713798523},{"word":"phone","start":112.045006,"end":112.365005,"confidence":0.6425781,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.15497465431690216},{"word":"right","start":112.365005,"end":112.605,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.15416811406612396},{"word":"now","start":112.605,"end":112.925,"confidence":0.8588867,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.1777711808681488},{"word":"so","start":112.925,"end":113.425,"confidence":0.9902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11568935960531236},{"word":"we","start":115.23,"end":115.39,"confidence":0.5239258,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11184120923280716},{"word":"might","start":115.39,"end":115.630005,"confidence":0.8881836,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.08076482266187668},{"word":"be","start":115.630005,"end":115.87,"confidence":0.8310547,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11227377504110336},{"word":"back","start":115.87,"end":116.11,"confidence":0.9941406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10786420106887816},{"word":"on","start":116.11,"end":116.61,"confidence":0.5859375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11787468940019608},{"word":"tonight","start":116.67,"end":116.990005,"confidence":0.9428711,"punctuated_word":"tonight","sentiment":"neutral","sentiment_score":-0.08826812356710434},{"word":"and","start":116.990005,"end":117.490005,"confidence":0.73583984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08865799009799957},{"word":"try","start":117.55,"end":118.05,"confidence":0.7421875,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.08728286623954773},{"word":"it","start":118.35,"end":118.590004,"confidence":0.93188477,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1045420840382576},{"word":"yeah","start":118.590004,"end":119.090004,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.000558728352189064},{"word":"can","start":121.630005,"end":121.79,"confidence":0.6557617,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.012042568996548653},{"word":"you","start":121.79,"end":121.950005,"confidence":0.9614258,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011728333309292792},{"word":"receive","start":121.950005,"end":122.35,"confidence":0.6591797,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.007587801665067673},{"word":"what","start":122.35,"end":122.85,"confidence":0.41870117,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0077569689601659775},{"word":"yeah","start":145.17,"end":145.48999,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033564966171979904},{"word":"i","start":145.48999,"end":145.56999,"confidence":0.82714844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03544725477695465},{"word":"got","start":145.56999,"end":145.97,"confidence":0.9760742,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03537696599960327},{"word":"the","start":145.97,"end":146.29,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02954360470175743},{"word":"wi","start":146.29,"end":146.69,"confidence":0.8959961,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.02522500604391098},{"word":"fi","start":146.69,"end":147.01,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02976628951728344},{"word":"name","start":147.01,"end":147.51,"confidence":0.9838867,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03672485053539276},{"word":"and","start":147.65,"end":148.15,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0334661602973938},{"word":"the","start":148.29,"end":148.53,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03414612263441086},{"word":"password","start":148.53,"end":149.03,"confidence":0.6135254,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.021463509649038315},{"word":"mhmm","start":157.755,"end":158.255,"confidence":0.9503174,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11838971078395844},{"word":"okay","start":163.515,"end":163.99501,"confidence":0.9453125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1756308674812317},{"word":"good","start":163.99501,"end":164.49501,"confidence":0.967041,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.27198266983032227},{"word":"thank","start":164.55501,"end":164.79501,"confidence":0.87060547,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4213924407958984},{"word":"you","start":164.79501,"end":165.29501,"confidence":0.98217773,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4103237986564636},{"word":"yeah","start":172.29,"end":172.37,"confidence":0.77612305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2106934189796448},{"word":"thank","start":172.37,"end":172.69,"confidence":0.9291992,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43294528126716614},{"word":"you","start":172.69,"end":173.19,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35959094762802124},{"word":"bye","start":174.77,"end":175.27,"confidence":0.68688965,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3910271525382995}],"paragraphs":{"transcript":"\nHello? Hi. This is Mon Ying, and you called me before Okay. Yes. Yes.\n\nYes. What night I so you are Rush PB? This is not. Oh, yes. Yes.\n\nYes. Yes. I saw after yesterday. It's yes. Yes.\n\nI have. Maybe I will try it today. Ma'am? Because I have see the login and the password, but I need to find it. I didn't work today.\n\nWe're not at the phone right now, so we might be back on tonight and try it. Yeah. Can you receive what Yeah. I got the Wi Fi name and the password. Mhmm.\n\nOkay. Good. Thank you. Yeah. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2770899534225464},{"text":"Hi.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.03811104968190193},{"text":"This is Mon Ying, and you called me before Okay.","start":6.8799996,"end":15.065,"sentiment":"neutral","sentiment_score":0.02250597979873419},{"text":"Yes.","start":31.02,"end":31.34,"sentiment":"neutral","sentiment_score":0.06011871248483658},{"text":"Yes.","start":31.34,"end":31.84,"sentiment":"neutral","sentiment_score":0.08065521717071533}],"sentiment":"neutral","sentiment_score":0.04864533791052444,"num_words":14,"start":1.1999999,"end":31.84},{"sentences":[{"text":"Yes.","start":50.324997,"end":50.824997,"sentiment":"neutral","sentiment_score":0.06224138289690018},{"text":"What night I so you are Rush PB?","start":60.38,"end":67.520004,"sentiment":"neutral","sentiment_score":-0.009400788694620132},{"text":"This is not.","start":71.33501,"end":76.455,"sentiment":"neutral","sentiment_score":-0.048864041455090046},{"text":"Oh, yes.","start":76.455,"end":77.175,"sentiment":"neutral","sentiment_score":-0.0028157224878668785},{"text":"Yes.","start":77.175,"end":77.415,"sentiment":"neutral","sentiment_score":0.01592305675148964}],"sentiment":"neutral","sentiment_score":-0.00995102928330501,"num_words":15,"start":50.324997,"end":77.415},{"sentences":[{"text":"Yes.","start":77.415,"end":77.915,"sentiment":"neutral","sentiment_score":0.02475190907716751},{"text":"Yes.","start":78.135,"end":78.535,"sentiment":"neutral","sentiment_score":0.026562467217445377},{"text":"I saw after yesterday.","start":78.535,"end":80.315,"sentiment":"neutral","sentiment_score":0.005853490438312292},{"text":"It's yes.","start":86.950005,"end":87.91,"sentiment":"neutral","sentiment_score":0.0583818182349205},{"text":"Yes.","start":87.91,"end":88.39,"sentiment":"neutral","sentiment_score":0.08738454431295395}],"sentiment":"neutral","sentiment_score":0.030986279870073002,"num_words":9,"start":77.415,"end":88.39},{"sentences":[{"text":"I have.","start":88.39,"end":89.130005,"sentiment":"neutral","sentiment_score":0.1043609008193016},{"text":"Maybe I will try it today.","start":93.83,"end":95.770004,"sentiment":"neutral","sentiment_score":0.20570090413093567},{"text":"Ma'am?","start":100.125,"end":100.625,"sentiment":"neutral","sentiment_score":0.017790865153074265},{"text":"Because I have see the login and the password, but I need to find it.","start":102.445,"end":108.125,"sentiment":"neutral","sentiment_score":-0.034553138663371404},{"text":"I didn't work today.","start":108.125,"end":109.505005,"sentiment":"neutral","sentiment_score":-0.19794827699661255}],"sentiment":"neutral","sentiment_score":0.005379567987152508,"num_words":28,"start":88.39,"end":109.505005},{"sentences":[{"text":"We're not at the phone right now, so we might be back on tonight and try it.","start":110.365005,"end":118.590004,"sentiment":"neutral","sentiment_score":-0.13095841030864155},{"text":"Yeah.","start":118.590004,"end":119.090004,"sentiment":"neutral","sentiment_score":0.000558728352189064},{"text":"Can you receive what Yeah.","start":121.630005,"end":145.48999,"sentiment":"neutral","sentiment_score":0.014536127820611},{"text":"I got the Wi Fi name and the password.","start":145.48999,"end":149.03,"sentiment":"neutral","sentiment_score":0.031239973795082834},{"text":"Mhmm.","start":157.755,"end":158.255,"sentiment":"neutral","sentiment_score":0.11838971078395844}],"sentiment":"neutral","sentiment_score":-0.053136488874301765,"num_words":33,"start":110.365005,"end":158.255},{"sentences":[{"text":"Okay.","start":163.515,"end":163.99501,"sentiment":"neutral","sentiment_score":0.1756308674812317},{"text":"Good.","start":163.99501,"end":164.49501,"sentiment":"neutral","sentiment_score":0.27198266983032227},{"text":"Thank you.","start":164.55501,"end":165.29501,"sentiment":"positive","sentiment_score":0.41585811972618103},{"text":"Yeah.","start":172.29,"end":172.37,"sentiment":"neutral","sentiment_score":0.2106934189796448},{"text":"Thank you.","start":172.37,"end":173.19,"sentiment":"positive","sentiment_score":0.3962681144475937}],"sentiment":"neutral","sentiment_score":0.32607991780553547,"num_words":7,"start":163.515,"end":173.19},{"sentences":[{"text":"Bye.","start":174.77,"end":175.27,"sentiment":"positive","sentiment_score":0.3910271525382995}],"sentiment":"positive","sentiment_score":0.3910271525382995,"num_words":1,"start":174.77,"end":175.27}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good\n\nChannel 1: Hello?\n\nChannel 0: morning. This is Maureen from Ardo tech support. How can I assist you?\n\nChannel 1: Hi. This is Mon Ying, and you called me before\n\nChannel 0: Sorry?\n\nChannel 1: Okay.\n\nChannel 0: Yes. Okay. Let me just check your number on your records. Am I speaking with Mengying Guo?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I just wanted to check-in earlier. That's why I'm trying to call you if you have already used the Internet. Because upon checking here, the service is already active. So anytime, you should be able to use it now.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. Can we try to use the Internet first to confirm, double check?\n\nChannel 1: What night I\n\nChannel 0: Sorry?\n\nChannel 1: so you are Rush PB? This\n\nChannel 0: This is from Airtel Australia? Yeah.\n\nChannel 1: is not. Oh, yes. Yes. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. I saw after yesterday.\n\nChannel 0: Mhmm. Yeah. Are you able to use the Internet already or not yet?\n\nChannel 1: It's yes. Yes. I have.\n\nChannel 0: Okay. So it's all working good?\n\nChannel 1: Maybe I will try it today.\n\nChannel 0: Yeah. I'll just send your face.\n\nChannel 1: Ma'am? Because I have see the login and the password, but\n\nChannel 0: Yeah.\n\nChannel 1: I need\n\nChannel 0: I have here\n\nChannel 1: to find\n\nChannel 0: a\n\nChannel 1: it.\n\nChannel 0: message.\n\nChannel 1: I didn't work today. We're not at the phone right now, so we might be back on tonight and try it. Yeah.\n\nChannel 0: Okay. I see. Yeah. So but have you received\n\nChannel 1: Can\n\nChannel 0: our\n\nChannel 1: you\n\nChannel 0: SMS\n\nChannel 1: receive what\n\nChannel 0: For the Wi Fi name and password for you to be able to access it?\n\nChannel 1: Yeah. I got the Wi Fi name and the\n\nChannel 0: Yes.\n\nChannel 1: password.\n\nChannel 0: K. Okay. Sure. For you to be able to access the Internet, just use that just find the Wi Fi name and\n\nChannel 1: Mhmm.\n\nChannel 0: connect connect it using the password that we provided as well.\n\nChannel 1: Okay. Good.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Just give us a callback if you run into any issues or have other question.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank you. Thank you. Bye. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.1381116509437561},{"text":"Good","start":1.12,"end":1.36,"sentiment":"neutral","sentiment_score":0.3166577219963074}],"sentiment":"neutral","sentiment_score":0.22738468647003174,"channel":0,"num_words":2,"start":0.56,"end":1.36},{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2770899534225464}],"sentiment":"neutral","sentiment_score":0.2770899534225464,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"morning.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.24203836917877197},{"text":"This is Maureen from Ardo tech support.","start":1.8399999,"end":4.02,"sentiment":"neutral","sentiment_score":0.28978400996753145},{"text":"How can I assist you?","start":4.56,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.2679046630859375}],"sentiment":"neutral","sentiment_score":0.2776961349523984,"channel":0,"num_words":13,"start":1.36,"end":5.8599997},{"sentences":[{"text":"Hi.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.03811104968190193},{"text":"This is Mon Ying, and you called me before","start":6.8799996,"end":10.26,"sentiment":"neutral","sentiment_score":0.021708426169223256}],"sentiment":"neutral","sentiment_score":0.023348688520491122,"channel":1,"num_words":10,"start":6.56,"end":10.26},{"sentences":[{"text":"Sorry?","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.0012824740260839462}],"sentiment":"neutral","sentiment_score":0.0012824740260839462,"channel":0,"num_words":1,"start":12.719999,"end":13.219999},{"sentences":[{"text":"Okay.","start":14.565,"end":15.065,"sentiment":"neutral","sentiment_score":0.02968396246433258}],"sentiment":"neutral","sentiment_score":0.02968396246433258,"channel":1,"num_words":1,"start":14.565,"end":15.065},{"sentences":[{"text":"Yes.","start":16.455,"end":16.955,"sentiment":"neutral","sentiment_score":0.045988600701093674},{"text":"Okay.","start":19.335,"end":19.835,"sentiment":"neutral","sentiment_score":0.038754820823669434},{"text":"Let me just check your number on your records.","start":20.135,"end":22.795,"sentiment":"neutral","sentiment_score":0.03818584606051445},{"text":"Am I speaking with Mengying Guo?","start":28.07,"end":30.33,"sentiment":"neutral","sentiment_score":0.024978272306422394}],"sentiment":"neutral","sentiment_score":0.03401680411223103,"channel":0,"num_words":17,"start":16.455,"end":30.33},{"sentences":[{"text":"Yes.","start":31.02,"end":31.34,"sentiment":"neutral","sentiment_score":0.06011871248483658},{"text":"Yes.","start":31.34,"end":31.84,"sentiment":"neutral","sentiment_score":0.08065521717071533}],"sentiment":"neutral","sentiment_score":0.07038696482777596,"channel":1,"num_words":2,"start":31.02,"end":31.84},{"sentences":[{"text":"Yeah.","start":32.63,"end":32.95,"sentiment":"neutral","sentiment_score":0.0974784642457962},{"text":"I just wanted to check-in earlier.","start":32.95,"end":34.89,"sentiment":"neutral","sentiment_score":0.0591545303662618},{"text":"That's why I'm trying to call you if you have already used the Internet.","start":35.59,"end":39.85,"sentiment":"neutral","sentiment_score":0.07168984932026692},{"text":"Because upon checking here, the service is already active.","start":40.405,"end":43.785,"sentiment":"neutral","sentiment_score":0.17001513805654314},{"text":"So anytime, you should be able to use it now.","start":44.324997,"end":47.225,"sentiment":"neutral","sentiment_score":0.2188908003270626}],"sentiment":"neutral","sentiment_score":0.12937769456766546,"channel":0,"num_words":40,"start":32.63,"end":47.225},{"sentences":[{"text":"Yes.","start":50.324997,"end":50.824997,"sentiment":"neutral","sentiment_score":0.06224138289690018}],"sentiment":"neutral","sentiment_score":0.06224138289690018,"channel":1,"num_words":1,"start":50.324997,"end":50.824997},{"sentences":[{"text":"Mhmm.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.03968024253845215},{"text":"Can we try to use the Internet first to confirm, double check?","start":52.245,"end":56.579998,"sentiment":"neutral","sentiment_score":0.02845065202564001}],"sentiment":"neutral","sentiment_score":0.029314466680471715,"channel":0,"num_words":13,"start":51.684998,"end":56.579998},{"sentences":[{"text":"What night I","start":60.38,"end":61.66,"sentiment":"neutral","sentiment_score":-0.008923532130817572}],"sentiment":"neutral","sentiment_score":-0.008923532130817572,"channel":1,"num_words":3,"start":60.38,"end":61.66},{"sentences":[{"text":"Sorry?","start":64.32,"end":64.82,"sentiment":"neutral","sentiment_score":-0.017231622710824013}],"sentiment":"neutral","sentiment_score":-0.017231622710824013,"channel":0,"num_words":1,"start":64.32,"end":64.82},{"sentences":[{"text":"so you are Rush PB?","start":65.9,"end":67.520004,"sentiment":"neutral","sentiment_score":-0.009687142632901668},{"text":"This","start":71.33501,"end":71.83501,"sentiment":"neutral","sentiment_score":-0.0057304492220282555}],"sentiment":"neutral","sentiment_score":-0.009027693731089434,"channel":1,"num_words":6,"start":65.9,"end":71.83501},{"sentences":[{"text":"This is from Airtel Australia?","start":73.524994,"end":75.305,"sentiment":"neutral","sentiment_score":-0.007248020358383655},{"text":"Yeah.","start":75.685,"end":76.185,"sentiment":"neutral","sentiment_score":-0.05659222602844238}],"sentiment":"neutral","sentiment_score":-0.015472054636726776,"channel":0,"num_words":6,"start":73.524994,"end":76.185},{"sentences":[{"text":"is not.","start":75.975006,"end":76.455,"sentiment":"neutral","sentiment_score":-0.07043083757162094},{"text":"Oh, yes.","start":76.455,"end":77.175,"sentiment":"neutral","sentiment_score":-0.0028157224878668785},{"text":"Yes.","start":77.175,"end":77.415,"sentiment":"neutral","sentiment_score":0.01592305675148964},{"text":"Yes.","start":77.415,"end":77.915,"sentiment":"neutral","sentiment_score":0.02475190907716751}],"sentiment":"neutral","sentiment_score":-0.017636359048386414,"channel":1,"num_words":6,"start":75.975006,"end":77.915},{"sentences":[{"text":"Mhmm.","start":77.924995,"end":78.424995,"sentiment":"neutral","sentiment_score":0.017725933343172073}],"sentiment":"neutral","sentiment_score":0.017725933343172073,"channel":0,"num_words":1,"start":77.924995,"end":78.424995},{"sentences":[{"text":"Yes.","start":78.135,"end":78.535,"sentiment":"neutral","sentiment_score":0.026562467217445377},{"text":"I saw after yesterday.","start":78.535,"end":80.315,"sentiment":"neutral","sentiment_score":0.005853490438312292}],"sentiment":"neutral","sentiment_score":0.009995285794138909,"channel":1,"num_words":5,"start":78.135,"end":80.315},{"sentences":[{"text":"Mhmm.","start":81.924995,"end":82.405,"sentiment":"neutral","sentiment_score":0.01363031379878521},{"text":"Yeah.","start":82.405,"end":82.905,"sentiment":"neutral","sentiment_score":0.01890898123383522},{"text":"Are you able to use the Internet already or not yet?","start":83.490005,"end":87.270004,"sentiment":"neutral","sentiment_score":0.0209965847263282}],"sentiment":"neutral","sentiment_score":0.020269363617094662,"channel":0,"num_words":13,"start":81.924995,"end":87.270004},{"sentences":[{"text":"It's yes.","start":86.950005,"end":87.91,"sentiment":"neutral","sentiment_score":0.0583818182349205},{"text":"Yes.","start":87.91,"end":88.39,"sentiment":"neutral","sentiment_score":0.08738454431295395},{"text":"I have.","start":88.39,"end":89.130005,"sentiment":"neutral","sentiment_score":0.1043609008193016}],"sentiment":"neutral","sentiment_score":0.08257399648427963,"channel":1,"num_words":5,"start":86.950005,"end":89.130005},{"sentences":[{"text":"Okay.","start":90.21,"end":90.53,"sentiment":"neutral","sentiment_score":0.17333151400089264},{"text":"So it's all working good?","start":90.53,"end":92.55,"sentiment":"neutral","sentiment_score":0.25809943675994873}],"sentiment":"neutral","sentiment_score":0.2439714496334394,"channel":0,"num_words":6,"start":90.21,"end":92.55},{"sentences":[{"text":"Maybe I will try it today.","start":93.83,"end":95.770004,"sentiment":"neutral","sentiment_score":0.20570090413093567}],"sentiment":"neutral","sentiment_score":0.20570090413093567,"channel":1,"num_words":6,"start":93.83,"end":95.770004},{"sentences":[{"text":"Yeah.","start":99.075005,"end":99.235,"sentiment":"neutral","sentiment_score":0.07283048331737518},{"text":"I'll just send your face.","start":99.235,"end":100.455,"sentiment":"neutral","sentiment_score":0.04003683626651764}],"sentiment":"neutral","sentiment_score":0.04550244410832723,"channel":0,"num_words":6,"start":99.075005,"end":100.455},{"sentences":[{"text":"Ma'am?","start":100.125,"end":100.625,"sentiment":"neutral","sentiment_score":0.017790865153074265},{"text":"Because I have see the login and the password, but","start":102.445,"end":106.605,"sentiment":"neutral","sentiment_score":-0.025409428402781487}],"sentiment":"neutral","sentiment_score":-0.02148212898861278,"channel":1,"num_words":11,"start":100.125,"end":106.605},{"sentences":[{"text":"Yeah.","start":106.515,"end":106.83501,"sentiment":"neutral","sentiment_score":-0.03176199644804001}],"sentiment":"neutral","sentiment_score":-0.03176199644804001,"channel":0,"num_words":1,"start":106.515,"end":106.83501},{"sentences":[{"text":"I need","start":106.605,"end":107.185005,"sentiment":"neutral","sentiment_score":-0.05384214222431183}],"sentiment":"neutral","sentiment_score":-0.05384214222431183,"channel":1,"num_words":2,"start":106.605,"end":107.185005},{"sentences":[{"text":"I have here","start":106.83501,"end":107.635,"sentiment":"neutral","sentiment_score":-0.05204931025703748}],"sentiment":"neutral","sentiment_score":-0.05204931025703748,"channel":0,"num_words":3,"start":106.83501,"end":107.635},{"sentences":[{"text":"to find","start":107.245,"end":107.805,"sentiment":"neutral","sentiment_score":-0.05665901303291321}],"sentiment":"neutral","sentiment_score":-0.05665901303291321,"channel":1,"num_words":2,"start":107.245,"end":107.805},{"sentences":[{"text":"a","start":107.795006,"end":107.955,"sentiment":"neutral","sentiment_score":-0.05913196876645088}],"sentiment":"neutral","sentiment_score":-0.05913196876645088,"channel":0,"num_words":1,"start":107.795006,"end":107.955},{"sentences":[{"text":"it.","start":107.805,"end":108.125,"sentiment":"neutral","sentiment_score":-0.04320048540830612}],"sentiment":"neutral","sentiment_score":-0.04320048540830612,"channel":1,"num_words":1,"start":107.805,"end":108.125},{"sentences":[{"text":"message.","start":107.955,"end":108.455,"sentiment":"neutral","sentiment_score":-0.08177781105041504}],"sentiment":"neutral","sentiment_score":-0.08177781105041504,"channel":0,"num_words":1,"start":107.955,"end":108.455},{"sentences":[{"text":"I didn't work today.","start":108.125,"end":109.505005,"sentiment":"neutral","sentiment_score":-0.19794827699661255},{"text":"We're not at the phone right now, so we might be back on tonight and try it.","start":110.365005,"end":118.590004,"sentiment":"neutral","sentiment_score":-0.13095841030864155},{"text":"Yeah.","start":118.590004,"end":119.090004,"sentiment":"neutral","sentiment_score":0.000558728352189064}],"sentiment":"neutral","sentiment_score":-0.13716033431278032,"channel":1,"num_words":22,"start":108.125,"end":119.090004},{"sentences":[{"text":"Okay.","start":118.75,"end":119.23,"sentiment":"neutral","sentiment_score":0.008731035515666008},{"text":"I see.","start":119.23,"end":119.89,"sentiment":"neutral","sentiment_score":0.00816701166331768},{"text":"Yeah.","start":119.95,"end":120.270004,"sentiment":"neutral","sentiment_score":0.014734944328665732},{"text":"So but have you received","start":120.270004,"end":121.71,"sentiment":"neutral","sentiment_score":0.007896305620670318}],"sentiment":"neutral","sentiment_score":0.008809059030479856,"channel":0,"num_words":9,"start":118.75,"end":121.71},{"sentences":[{"text":"Can","start":121.630005,"end":121.79,"sentiment":"neutral","sentiment_score":0.012042568996548653}],"sentiment":"neutral","sentiment_score":0.012042568996548653,"channel":1,"num_words":1,"start":121.630005,"end":121.79},{"sentences":[{"text":"our","start":121.71,"end":121.95,"sentiment":"neutral","sentiment_score":0.01693934202194214}],"sentiment":"neutral","sentiment_score":0.01693934202194214,"channel":0,"num_words":1,"start":121.71,"end":121.95},{"sentences":[{"text":"you","start":121.79,"end":121.950005,"sentiment":"neutral","sentiment_score":0.011728333309292792}],"sentiment":"neutral","sentiment_score":0.011728333309292792,"channel":1,"num_words":1,"start":121.79,"end":121.950005},{"sentences":[{"text":"SMS","start":121.95,"end":122.45,"sentiment":"neutral","sentiment_score":0.014904700219631197}],"sentiment":"neutral","sentiment_score":0.014904700219631197,"channel":0,"num_words":1,"start":121.95,"end":122.45},{"sentences":[{"text":"receive what","start":121.950005,"end":122.85,"sentiment":"neutral","sentiment_score":0.007672385312616825}],"sentiment":"neutral","sentiment_score":0.007672385312616825,"channel":1,"num_words":2,"start":121.950005,"end":122.85},{"sentences":[{"text":"For the Wi Fi name and password for you to be able to access it?","start":126.605,"end":131.265,"sentiment":"neutral","sentiment_score":0.019005174624423186}],"sentiment":"neutral","sentiment_score":0.019005174624423186,"channel":0,"num_words":15,"start":126.605,"end":131.265},{"sentences":[{"text":"Yeah.","start":145.17,"end":145.48999,"sentiment":"neutral","sentiment_score":0.033564966171979904},{"text":"I got the Wi Fi name and the","start":145.48999,"end":148.53,"sentiment":"neutral","sentiment_score":0.0324620318133384}],"sentiment":"neutral","sentiment_score":0.03258458007540968,"channel":1,"num_words":9,"start":145.17,"end":148.53},{"sentences":[{"text":"Yes.","start":148.39,"end":148.70999,"sentiment":"neutral","sentiment_score":0.02916562557220459}],"sentiment":"neutral","sentiment_score":0.02916562557220459,"channel":0,"num_words":1,"start":148.39,"end":148.70999},{"sentences":[{"text":"password.","start":148.53,"end":149.03,"sentiment":"neutral","sentiment_score":0.021463509649038315}],"sentiment":"neutral","sentiment_score":0.021463509649038315,"channel":1,"num_words":1,"start":148.53,"end":149.03},{"sentences":[{"text":"K.","start":148.70999,"end":149.20999,"sentiment":"neutral","sentiment_score":0.05210147053003311},{"text":"Okay.","start":150.23,"end":150.73,"sentiment":"neutral","sentiment_score":0.0964493453502655},{"text":"Sure.","start":150.87,"end":151.37,"sentiment":"neutral","sentiment_score":0.1319434642791748},{"text":"For you to be able to access the Internet, just use that just find the Wi Fi name and","start":151.67,"end":157.985,"sentiment":"neutral","sentiment_score":0.1485195752037199}],"sentiment":"neutral","sentiment_score":0.14101664586500687,"channel":0,"num_words":22,"start":148.70999,"end":157.985},{"sentences":[{"text":"Mhmm.","start":157.755,"end":158.255,"sentiment":"neutral","sentiment_score":0.11838971078395844}],"sentiment":"neutral","sentiment_score":0.11838971078395844,"channel":1,"num_words":1,"start":157.755,"end":158.255},{"sentences":[{"text":"connect connect it using the password that we provided as well.","start":158.045,"end":162.705,"sentiment":"neutral","sentiment_score":0.13653867420825092}],"sentiment":"neutral","sentiment_score":0.13653867420825092,"channel":0,"num_words":11,"start":158.045,"end":162.705},{"sentences":[{"text":"Okay.","start":163.515,"end":163.99501,"sentiment":"neutral","sentiment_score":0.1756308674812317},{"text":"Good.","start":163.99501,"end":164.49501,"sentiment":"neutral","sentiment_score":0.27198266983032227}],"sentiment":"neutral","sentiment_score":0.22380676865577698,"channel":1,"num_words":2,"start":163.515,"end":164.49501},{"sentences":[{"text":"Yeah.","start":164.52501,"end":165.02501,"sentiment":"neutral","sentiment_score":0.27425915002822876}],"sentiment":"neutral","sentiment_score":0.27425915002822876,"channel":0,"num_words":1,"start":164.52501,"end":165.02501},{"sentences":[{"text":"Thank you.","start":164.55501,"end":165.29501,"sentiment":"positive","sentiment_score":0.41585811972618103}],"sentiment":"positive","sentiment_score":0.41585811972618103,"channel":1,"num_words":2,"start":164.55501,"end":165.29501},{"sentences":[{"text":"Okay.","start":165.16501,"end":165.66501,"sentiment":"neutral","sentiment_score":0.2142833173274994},{"text":"Just give us a callback if you run into any issues or have other question.","start":165.80501,"end":170.705,"sentiment":"neutral","sentiment_score":0.15548817217350006}],"sentiment":"neutral","sentiment_score":0.15916286874562502,"channel":0,"num_words":16,"start":165.16501,"end":170.705},{"sentences":[{"text":"Yeah.","start":172.29,"end":172.37,"sentiment":"neutral","sentiment_score":0.2106934189796448},{"text":"Thank you.","start":172.37,"end":173.19,"sentiment":"positive","sentiment_score":0.3962681144475937}],"sentiment":"positive","sentiment_score":0.33440988262494403,"channel":1,"num_words":3,"start":172.29,"end":173.19},{"sentences":[{"text":"Thank you.","start":172.83694,"end":173.39694,"sentiment":"positive","sentiment_score":0.4363097697496414},{"text":"Thank you.","start":173.39694,"end":174.03694,"sentiment":"positive","sentiment_score":0.4697461873292923},{"text":"Bye.","start":174.03694,"end":174.53694,"sentiment":"positive","sentiment_score":0.3661150634288788},{"text":"Have a","start":174.59694,"end":174.83694,"sentiment":"positive","sentiment_score":0.47414734959602356}],"sentiment":"positive","sentiment_score":0.4466459538255419,"channel":0,"num_words":7,"start":172.83694,"end":174.83694},{"sentences":[{"text":"Bye.","start":174.77,"end":175.27,"sentiment":"positive","sentiment_score":0.3910271525382995}],"sentiment":"positive","sentiment_score":0.3910271525382995,"channel":1,"num_words":1,"start":174.77,"end":175.27},{"sentences":[{"text":"great day.","start":174.83694,"end":175.49695,"sentiment":"positive","sentiment_score":0.4719771444797516}],"sentiment":"positive","sentiment_score":0.4719771444797516,"channel":0,"num_words":2,"start":174.83694,"end":175.49695}]},"summary":{"result":"success","short":"The customer called Ardo tech support to check if they can use the Internet after their service is already active. The representative confirms that they can use the Internet now and asks the customer to find the Wi Fi name and password to access the internet. The call ends with the representative telling the customer to call back if they have any issues or have other questions."},"intents":{"segments":[{"text":"For you to be able to access the Internet, just use that just find the Wi Fi name and Mhmm. connect connect it using the password that we provided as well. Okay.","start_word":253,"end_word":284,"intents":[{"intent":"Check connection status","confidence_score":0.026494035}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello? morning. This is Maureen from Ardo tech support. How can I assist you? Hi. This is Mon Ying, and you called me before Sorry? Okay. Yes. Okay. Let me just check your number on your records. Am I speaking with Mengying Guo? Yes. Yes. Yeah. I just wanted to check-in earlier. That's why I'm trying to call you if you have already used the Internet. Because upon checking here, the service is already active. So anytime, you should be able to use it now. Yes. Mhmm. Can we try to use the Internet first to confirm, double check? What night I Sorry? so you are Rush PB? This This is from Airtel Australia? Yeah. is not. Oh, yes. Yes. Yes. Mhmm. Yes. I saw after yesterday. Mhmm. Yeah. Are you able to use the Internet already or not yet? It's yes. Yes. I have. Okay. So it's all working good? Maybe I will try it today. Yeah. I'll just send your face. Ma'am? Because I have see the login and the password, but Yeah. I need I have here to find a it. message. I didn't work today. We're not at the phone right now, so we might be back on tonight and try it. Yeah. Okay. I see. Yeah. So but have you received Can our you SMS receive what For the Wi Fi name and password for you to be able to access it? Yeah. I got the Wi Fi name and the Yes. password. K. Okay. Sure. For you to be able to access the Internet, just use that just find the Wi Fi name and Mhmm. connect connect it using the password that we provided as well. Okay. Good. Yeah.","start_word":0,"end_word":286,"sentiment":"neutral","sentiment_score":0.05791471153497696},{"text":"Thank you.","start_word":287,"end_word":288,"sentiment":"positive","sentiment_score":0.4140133559703827},{"text":"Okay. Just give us a callback if you run into any issues or have other question. Yeah.","start_word":289,"end_word":305,"sentiment":"neutral","sentiment_score":0.1681416928768158},{"text":"Thank you. Thank you. Thank you. Bye. Have a Bye. great day.","start_word":306,"end_word":317,"sentiment":"positive","sentiment_score":0.43730562925338745}],"average":{"sentiment":"neutral","sentiment_score":0.08362743801540799}}}}