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Good afternoon. Thank you so much for calling our Tel accounts. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? Mhmm. Mhmm. Yeah.\n\nI'm so sorry to hear about this. However, we have reached Airtel AU. What we do is to provide Internet services and the mobile plan services here in Australia. We cannot cater any other phone number as I did Australian phone number. So above your Indian number, you still need to contact Airtel India local network to get support.\n\nWe're not affiliated. Yeah. Mm-mm. Yeah. Actually, we don't have.\n\nIt just so happened we are the same retail name, but we're a separate organization. We're not affiliated. Yeah. Okay. Thank you, Debbie.\n\nYou're welcome. Have a good one. 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My name is Dilip. How are we today? Good. Thank you.\n\nI have a very quick question. I'm living in Australia right now, and I have a Airtel SIM, which I got in India. And I've paid my bill in INR last week, but for some reason, it's still in inactive. Could you please check by any chance? Oh, okay.\n\nBut yeah. I'm just trying to contact them from here, but for some reason, I couldn't get a proper mobile number or toll free number. By any chance, do you have any idea? Mhmm. Oh, okay.\n\nShit. That makes sense right now. Yeah. Yeah. All good.\n\nThank you so much for that. Yep. 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Good afternoon. Thank you so much for calling our Tel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Dilip. How are we today?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Good. Thank you. I have a very quick question.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm living in Australia right now, and I have a Airtel SIM, which I got in\n\nChannel 0: Mhmm.\n\nChannel 1: India. And I've paid my bill in INR last week, but for some reason, it's still in inactive. Could you please check by any chance?\n\nChannel 0: Yeah. I'm so sorry to hear about this. However, we have reached Airtel AU. What we do is to provide Internet services and the mobile plan services here in Australia. We cannot cater any other phone number as I did Australian phone number.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: above your Indian number, you still need to contact Airtel India local network to get support. We're\n\nChannel 1: But\n\nChannel 0: not affiliated.\n\nChannel 1: yeah. I'm just trying to contact\n\nChannel 0: Yeah.\n\nChannel 1: them\n\nChannel 0: Mm-mm.\n\nChannel 1: from here, but for some reason, I couldn't get a proper mobile number or toll free number. By any chance, do you have any idea?\n\nChannel 0: Yeah. Actually, we don't have. It just so happened we are the same retail name, but\n\nChannel 1: Mhmm.\n\nChannel 0: we're a separate organization.\n\nChannel 1: Oh, okay. Shit.\n\nChannel 0: We're not affiliated.\n\nChannel 1: That makes sense right now. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: All good.\n\nChannel 0: Thank\n\nChannel 1: Thank you\n\nChannel 0: you,\n\nChannel 1: so much\n\nChannel 0: Debbie. You're welcome. Have a good one.\n\nChannel 1: for\n\nChannel 0: Bye\n\nChannel 1: that.\n\nChannel 0: bye.\n\nChannel 1: Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.2001083493232727},{"text":"Good afternoon.","start":0.64,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3620419502258301},{"text":"Thank you so much for calling our Tel accounts.","start":1.4399999,"end":3.52,"sentiment":"positive","sentiment_score":0.6195899314350553},{"text":"How may I help you today?","start":3.52,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5007200141747793}],"sentiment":"positive","sentiment_score":0.5280456509855058,"channel":0,"num_words":18,"start":0.39999998,"end":4.8199997},{"sentences":[{"text":"Hi.","start":5.68,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.16716614365577698},{"text":"My name is Dilip.","start":5.8399997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.1648099385201931},{"text":"How are we 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customer, Dilip, called Tel accounts to ask about his Airtel SIM bill in Australia. He explains that he has paid his bill in INR but it is still inactive. The agent informs him that they cannot provide mobile plan services in Australia and suggests that Dilip contact Airtel India local network for support."},"intents":{"segments":[{"text":"Thank you so much for calling our Tel accounts. How may I help you today? Hi.","start_word":3,"end_word":18,"intents":[{"intent":"Request assistance","confidence_score":0.009707974}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2001083493232727},{"text":"Good afternoon. Thank you so much for calling our Tel accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.532734751701355},{"text":"Hi. My name is Dilip. How are we today?","start_word":18,"end_word":26,"sentiment":"neutral","sentiment_score":0.1881645768880844},{"text":"I'm good. Thank you for asking.","start_word":27,"end_word":32,"sentiment":"positive","sentiment_score":0.48653849959373474},{"text":"How about yourself?","start_word":33,"end_word":35,"sentiment":"neutral","sentiment_score":0.31460481882095337},{"text":"Good. Thank you.","start_word":36,"end_word":38,"sentiment":"positive","sentiment_score":0.3625857532024383},{"text":"I have a very quick question. Mhmm. I'm living in Australia right now, and I have a Airtel SIM, which I got in Mhmm. India. And I've paid my bill in INR last week, but for some reason, it's still in inactive. Could you please check by any chance? Yeah. I'm so sorry to hear about this. However, we have reached Airtel AU. What we do is to provide Internet services and the mobile plan services here in Australia. We cannot cater any other phone number as I did Australian phone number. Oh, So okay. above your Indian number, you still need to contact Airtel India local network to get support. We're But not affiliated. yeah. I'm just trying to contact Yeah. them Mm-mm. from here, but for some reason, I couldn't get a proper mobile number or toll free number. By any chance, do you have any idea? Yeah. Actually, we don't have. It just so happened we are the same retail name, but Mhmm. we're a separate organization. Oh, okay. Shit. We're not affiliated. That makes sense right now. Yeah. Yeah. Yeah. Okay. All good.","start_word":39,"end_word":225,"sentiment":"neutral","sentiment_score":-0.0848180502653122},{"text":"Thank Thank you you, so much Debbie. You're welcome. Have a good one.","start_word":226,"end_word":238,"sentiment":"positive","sentiment_score":0.4510091245174408},{"text":"for Bye that. bye. Yep. Bye.","start_word":239,"end_word":244,"sentiment":"neutral","sentiment_score":0.14742664992809296}],"average":{"sentiment":"neutral","sentiment_score":0.025946294832097528}}}}