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Another day of the week, isn't it really? I'm just just wondering if that thing's been sent through. Alright then. Yeah. Okay then. Because I've just found out some more now I have to move. So that bit of money will help me move too, matey. That's all. Oh, it's okay. Just hopefully it goes through quick. That's all, matey. So I've only got a week to move. Okay then. Thank you. Okay. Thank you for your time. 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Another day of the week, isn't it really? I'm just just wondering if that thing's been sent through. Alright then. Yeah.\n\nOkay then. Because I've just found out some more now I have to move. So that bit of money will help me move too, matey. That's all. Oh, it's okay.\n\nJust hopefully it goes through quick. That's all, matey. So I've only got a week to move. Okay then. Thank you.\n\nOkay. Thank you for your time. Bye.","paragraphs":[{"sentences":[{"text":"Not too bad here yourself.","start":4.7999997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20804401785135268},{"text":"Another day of the week, isn't it really?","start":10.16,"end":12.045,"sentiment":"neutral","sentiment_score":-0.0037523433566093445},{"text":"I'm just just wondering if that thing's been sent through.","start":15.085,"end":20.145,"sentiment":"neutral","sentiment_score":-0.02901214063167572},{"text":"Alright then.","start":31.45,"end":32.43,"sentiment":"neutral","sentiment_score":0.03279377333819866},{"text":"Yeah.","start":32.49,"end":32.99,"sentiment":"neutral","sentiment_score":0.03228782117366791}],"sentiment":"neutral","sentiment_score":0.031459819382199876,"num_words":26,"start":4.7999997,"end":32.99},{"sentences":[{"text":"Okay then.","start":33.05,"end":33.77,"sentiment":"neutral","sentiment_score":0.01639523496851325},{"text":"Because I've just found out some more now I have to move.","start":33.77,"end":38.17,"sentiment":"neutral","sentiment_score":-0.04914096354817351},{"text":"So that bit of money will help me move too, matey.","start":38.17,"end":41.13,"sentiment":"neutral","sentiment_score":0.05787734619595788},{"text":"That's all.","start":41.13,"end":41.87,"sentiment":"neutral","sentiment_score":0.01715446263551712},{"text":"Oh, it's okay.","start":51.765,"end":52.405,"sentiment":"neutral","sentiment_score":0.07036442433794339}],"sentiment":"neutral","sentiment_score":0.01083839712664485,"num_words":30,"start":33.05,"end":52.405},{"sentences":[{"text":"Just hopefully it goes through quick.","start":52.405,"end":54.165,"sentiment":"neutral","sentiment_score":0.11388819540540378},{"text":"That's all, matey.","start":54.165,"end":55.145,"sentiment":"neutral","sentiment_score":0.06765329092741013},{"text":"So I've only got a week to move.","start":55.285,"end":56.985,"sentiment":"neutral","sentiment_score":-0.03666046028956771},{"text":"Okay then.","start":62.17,"end":62.809998,"sentiment":"neutral","sentiment_score":0.22514337301254272},{"text":"Thank you.","start":62.809998,"end":63.55,"sentiment":"positive","sentiment_score":0.47815120220184326}],"sentiment":"neutral","sentiment_score":0.0952187863488992,"num_words":21,"start":52.405,"end":63.55},{"sentences":[{"text":"Okay.","start":69.53,"end":69.93,"sentiment":"neutral","sentiment_score":0.30305200815200806},{"text":"Thank you for your time.","start":69.93,"end":71.10887,"sentiment":"positive","sentiment_score":0.567609965801239},{"text":"Bye.","start":73.82887,"end":74.32887,"sentiment":"neutral","sentiment_score":0.18203112483024597}],"sentiment":"positive","sentiment_score":0.47473328028406414,"num_words":7,"start":69.53,"end":74.32887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning, Bruce. How are you going?\n\nChannel 1: Not too bad here yourself.\n\nChannel 0: Oh, pretty alright for a Tuesday morning.\n\nChannel 1: Another day of the week, isn't it really?\n\nChannel 0: That's it. How can\n\nChannel 1: I'm\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: help?\n\nChannel 1: just wondering if that thing's been sent through.\n\nChannel 0: Yeah. It's always the trustee, and I touched base with my contact yesterday afternoon and asked if they could put an escalation through with it.\n\nChannel 1: Alright then. Yeah. Okay then. Because I've just found out some more now I have to move. So that bit of money will help me move too, matey.\n\nThat's all.\n\nChannel 0: Oh, my love. Okay. That's okay. Well, I'll I'll touch base again with them today and and see if I can't light a second fire.\n\nChannel 1: Oh, it's okay. Just hopefully it goes through quick. That's all, matey. So I've only got a week to move.\n\nChannel 0: Yeah. Okay, my love. I'll I'll try and get things moving as quick as I can. Okay?\n\nChannel 1: Okay then. Thank you.\n\nChannel 0: That's okay, Bruce. You keep keep me updated with how everything's going on your side. Okay?\n\nChannel 1: Okay. Thank you for your time.\n\nChannel 0: That's okay, my darling. I'll speak soon.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Morning, Bruce.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.20966943353414536},{"text":"How are you going?","start":3.36,"end":4.26,"sentiment":"neutral","sentiment_score":0.3246701657772064}],"sentiment":"neutral","sentiment_score":0.28633658836285275,"channel":0,"num_words":6,"start":2.72,"end":4.26},{"sentences":[{"text":"Not too bad here yourself.","start":4.7999997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20804401785135268}],"sentiment":"neutral","sentiment_score":0.20804401785135268,"channel":1,"num_words":5,"start":4.7999997,"end":6.2599998},{"sentences":[{"text":"Oh, pretty alright for a Tuesday morning.","start":6.7999997,"end":8.98,"sentiment":"neutral","sentiment_score":0.2845041049378259}],"sentiment":"neutral","sentiment_score":0.2845041049378259,"channel":0,"num_words":7,"start":6.7999997,"end":8.98},{"sentences":[{"text":"Another day of the week, isn't it really?","start":10.16,"end":12.045,"sentiment":"neutral","sentiment_score":-0.0037523433566093445}],"sentiment":"neutral","sentiment_score":-0.0037523433566093445,"channel":1,"num_words":8,"start":10.16,"end":12.045},{"sentences":[{"text":"That's it.","start":12.575001,"end":13.475,"sentiment":"neutral","sentiment_score":0.00987068034010008},{"text":"How can","start":14.895,"end":15.215,"sentiment":"neutral","sentiment_score":0.048543915152549744}],"sentiment":"neutral","sentiment_score":0.02920729774632491,"channel":0,"num_words":4,"start":12.575001,"end":15.215},{"sentences":[{"text":"I'm","start":15.085,"end":15.245,"sentiment":"neutral","sentiment_score":0.07666182518005371}],"sentiment":"neutral","sentiment_score":0.07666182518005371,"channel":1,"num_words":1,"start":15.085,"end":15.245},{"sentences":[{"text":"I","start":15.215,"end":15.375,"sentiment":"neutral","sentiment_score":0.05826073884963989}],"sentiment":"neutral","sentiment_score":0.05826073884963989,"channel":0,"num_words":1,"start":15.215,"end":15.375},{"sentences":[{"text":"just","start":15.245,"end":15.745,"sentiment":"neutral","sentiment_score":0.08103448152542114}],"sentiment":"neutral","sentiment_score":0.08103448152542114,"channel":1,"num_words":1,"start":15.245,"end":15.745},{"sentences":[{"text":"help?","start":15.375,"end":15.875,"sentiment":"neutral","sentiment_score":0.05497477203607559}],"sentiment":"neutral","sentiment_score":0.05497477203607559,"channel":0,"num_words":1,"start":15.375,"end":15.875},{"sentences":[{"text":"just wondering if that thing's been sent through.","start":16.365,"end":20.145,"sentiment":"neutral","sentiment_score":-0.05597721412777901}],"sentiment":"neutral","sentiment_score":-0.05597721412777901,"channel":1,"num_words":8,"start":16.365,"end":20.145},{"sentences":[{"text":"Yeah.","start":20.735,"end":21.135,"sentiment":"neutral","sentiment_score":0.037331294268369675},{"text":"It's always the trustee, and I touched base with my contact yesterday afternoon and asked if they could put an escalation through with it.","start":21.135,"end":30.919998,"sentiment":"neutral","sentiment_score":0.027597886432583135}],"sentiment":"neutral","sentiment_score":0.027987222746014596,"channel":0,"num_words":25,"start":20.735,"end":30.919998},{"sentences":[{"text":"Alright then.","start":31.45,"end":32.43,"sentiment":"neutral","sentiment_score":0.03279377333819866},{"text":"Yeah.","start":32.49,"end":32.99,"sentiment":"neutral","sentiment_score":0.03228782117366791},{"text":"Okay then.","start":33.05,"end":33.77,"sentiment":"neutral","sentiment_score":0.01639523496851325},{"text":"Because I've just found out some more now I have to move.","start":33.77,"end":38.17,"sentiment":"neutral","sentiment_score":-0.04914096354817351},{"text":"So that bit of money will help me move too, matey.","start":38.17,"end":41.13,"sentiment":"neutral","sentiment_score":0.05787734619595788}],"sentiment":"neutral","sentiment_score":0.006343752977305225,"channel":1,"num_words":28,"start":31.45,"end":41.13},{"sentences":[{"text":"That's all.","start":41.13,"end":41.87,"sentiment":"neutral","sentiment_score":0.01715446263551712}],"sentiment":"neutral","sentiment_score":0.01715446263551712,"channel":1,"num_words":2,"start":41.13,"end":41.87},{"sentences":[{"text":"Oh, my love.","start":42.195,"end":43.235,"sentiment":"neutral","sentiment_score":0.2464235524336497},{"text":"Okay.","start":43.235,"end":43.715,"sentiment":"neutral","sentiment_score":0.16878236830234528},{"text":"That's okay.","start":43.715,"end":44.355,"sentiment":"neutral","sentiment_score":0.18714260309934616},{"text":"Well, I'll I'll touch base again with them today and and see if I can't light a second fire.","start":44.355,"end":50.454998,"sentiment":"neutral","sentiment_score":-0.022804027521296552}],"sentiment":"neutral","sentiment_score":0.03396246835589409,"channel":0,"num_words":25,"start":42.195,"end":50.454998},{"sentences":[{"text":"Oh, it's okay.","start":51.765,"end":52.405,"sentiment":"neutral","sentiment_score":0.07036442433794339},{"text":"Just hopefully it goes through quick.","start":52.405,"end":54.165,"sentiment":"neutral","sentiment_score":0.11388819540540378},{"text":"That's all, matey.","start":54.165,"end":55.145,"sentiment":"neutral","sentiment_score":0.06765329092741013},{"text":"So I've only got a week to move.","start":55.285,"end":56.985,"sentiment":"neutral","sentiment_score":-0.03666046028956771}],"sentiment":"neutral","sentiment_score":0.040204931795597074,"channel":1,"num_words":20,"start":51.765,"end":56.985},{"sentences":[{"text":"Yeah.","start":57.19,"end":57.67,"sentiment":"neutral","sentiment_score":0.1056683212518692},{"text":"Okay, my love.","start":57.67,"end":58.55,"sentiment":"neutral","sentiment_score":0.23742899298667908},{"text":"I'll I'll try and get things moving as quick as I can.","start":58.55,"end":61.03,"sentiment":"positive","sentiment_score":0.34105629473924637},{"text":"Okay?","start":61.03,"end":61.53,"sentiment":"neutral","sentiment_score":0.1484760195016861}],"sentiment":"neutral","sentiment_score":0.2975945209755617,"channel":0,"num_words":17,"start":57.19,"end":61.53},{"sentences":[{"text":"Okay then.","start":62.17,"end":62.809998,"sentiment":"neutral","sentiment_score":0.22514337301254272},{"text":"Thank you.","start":62.809998,"end":63.55,"sentiment":"positive","sentiment_score":0.47815120220184326}],"sentiment":"positive","sentiment_score":0.351647287607193,"channel":1,"num_words":4,"start":62.17,"end":63.55},{"sentences":[{"text":"That's okay, Bruce.","start":63.925,"end":65.225,"sentiment":"positive","sentiment_score":0.40838944911956787},{"text":"You keep keep me updated with how everything's going on your side.","start":65.525,"end":68.645,"sentiment":"positive","sentiment_score":0.4694375544786453},{"text":"Okay?","start":68.645,"end":69.145,"sentiment":"neutral","sentiment_score":0.2483774721622467}],"sentiment":"positive","sentiment_score":0.4441747795790434,"channel":0,"num_words":16,"start":63.925,"end":69.145},{"sentences":[{"text":"Okay.","start":69.53,"end":69.93,"sentiment":"neutral","sentiment_score":0.30305200815200806},{"text":"Thank you for your 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soon.","start":72.485,"end":73.384995,"sentiment":"neutral","sentiment_score":0.30321961641311646}],"sentiment":"positive","sentiment_score":0.47905958550316946,"channel":0,"num_words":7,"start":71.365,"end":73.384995},{"sentences":[{"text":"Bye.","start":73.82887,"end":74.32887,"sentiment":"neutral","sentiment_score":0.18203112483024597}],"sentiment":"neutral","sentiment_score":0.18203112483024597,"channel":1,"num_words":1,"start":73.82887,"end":74.32887},{"sentences":[{"text":"Bye.","start":74.805,"end":75.305,"sentiment":"neutral","sentiment_score":0.10346883535385132}],"sentiment":"neutral","sentiment_score":0.10346883535385132,"channel":0,"num_words":1,"start":74.805,"end":75.305}]},"summary":{"result":"success","short":"The customer is speaking to someone named Bruce, asking about a trustee. They discuss the situation and mention that they will touch base again later. The customer asks Bruce to keep him updated on how things are going and thanks him for his time."},"intents":{"segments":[{"text":"It's always the trustee, and I touched base with my contact yesterday afternoon and asked if they could put an escalation through with it. Alright then.","start_word":43,"end_word":68,"intents":[{"intent":"Check escalation status","confidence_score":0.15737413}]},{"text":"So that bit of money will help me move too, matey. That's all.","start_word":84,"end_word":96,"intents":[{"intent":"Provide financial help","confidence_score":0.00017274958}]},{"text":"That's okay, Bruce. You keep keep me updated with how everything's going on your side. Okay?","start_word":163,"end_word":178,"intents":[{"intent":"Maintain communication","confidence_score":0.006344}]}]},"sentiments":{"segments":[{"text":"Morning, Bruce. How are you going? Not too bad here yourself. Oh, pretty alright for a Tuesday morning. Another day of the week, isn't it really? That's it. How can I'm I just help? just wondering if that thing's been sent through. Yeah. It's always the trustee, and I touched base with my contact yesterday afternoon and asked if they could put an escalation through with it. Alright then. Yeah. Okay then. Because I've just found out some more now I have to move. So that bit of money will help me move too, matey. That's all. Oh, my love. Okay. That's okay. Well, I'll I'll touch base again with them today and and see if I can't light a second fire. Oh, it's okay. Just hopefully it goes through quick. That's all, matey. So I've only got a week to move. Yeah. Okay, my love.","start_word":0,"end_word":145,"sentiment":"neutral","sentiment_score":0.056686218827962875},{"text":"I'll I'll try and get things moving as quick as I can.","start_word":146,"end_word":157,"sentiment":"positive","sentiment_score":0.34301117062568665},{"text":"Okay? Okay then.","start_word":158,"end_word":160,"sentiment":"neutral","sentiment_score":0.20160022377967832},{"text":"Thank you. That's okay, Bruce. You keep keep me updated with how everything's going on your side.","start_word":161,"end_word":177,"sentiment":"positive","sentiment_score":0.45087799429893494},{"text":"Okay? Okay.","start_word":178,"end_word":179,"sentiment":"neutral","sentiment_score":0.2757147550582886},{"text":"Thank you for your time. That's okay, my darling.","start_word":180,"end_word":188,"sentiment":"positive","sentiment_score":0.5781278014183044},{"text":"I'll speak soon. Bye. Bye.","start_word":189,"end_word":193,"sentiment":"neutral","sentiment_score":0.2337019145488739}],"average":{"sentiment":"neutral","sentiment_score":0.14309681089300855}}}}