{"metadata":{"transaction_key":"deprecated","request_id":"ac500b09-5a1d-4b8b-82ee-79c3c3897348","sha256":"d5bdb0ed1a954163d91caf2134256b2e90bc0032849ccfb6a54d2ee41044998f","created":"2026-02-27T06:33:22.585Z","duration":1025.136,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2277,"output_tokens":122},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2545,"output_tokens":2550},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2545,"output_tokens":276}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes. Yes. Mhmm. I see. So your address is at 240 Street, Philip, A C T? And for the unit number, can I also have your unit number? Okay. Hang on. Let me just check the address. Okay. So upon checking, it's available under Supa Network. So are you on our website right now? Yeah. So kindly proceed with the networks and Supa Networks. So when you click that one, you can see then our fan speed available and the router, if you will be needing a router. How can you hear me well? Is anyone working from home or just for Sure. Mhmm. Actually, if you will be using this for work, I suggest the superfast one because maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time. Yeah. The NBN 100 unlimited. It's 100 Mbps for uploads and for the download speed. The router? Mhmm. Actually, that is a bring your own modem. As long as the router is compatible with optic fiber upgrade connection, it should be working fine. We're just going to send you credentials for you to configure your own router, then it should be connected right away. Mhmm. May I know what is the make and model of the router for us to check the compatibility, if ever? Mhmm. Actually, it's for the twelve month contract. As you can see, we have a 15% discount for the first three month and first month free. And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher if ever. Yeah. That's the only difference. But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever. Mhmm. But for the but for the no contract, I just need to pay for the connection fee, which is the $65. And you can cancel anytime as long as your outstanding balance, yes, is settled. Mhmm. Are we going to use your own router, if ever? Yes. So may I know the make and model of the router for us to check if it's compatible? Yeah. And the model of it for us to check. Mhmm. Yeah. You can see those at the back of the router. There's a speaker there. Huawei. Mhmm. The model, was it? Mhmm. W s. So it's Huawei w s seven zero zero two? That's it? It does it does it has a Wi Fi six router at the end? Does it have a Wi Fi six router at the end? Yeah. Can you read the full name of the router? Mhmm. Version two. Mhmm. Version two B2? Okay. Yes, ma'am. So it's just a Huawei w s seven zero zero two version two router? Okay. Me too. Okay. I see. Is it okay if I put you on hold for a while? Let me just check the router. Okay. Hang on. Hello? Yes. Thank you for waiting. So upon checking the your router, we see that it's a standard home Wi Fi router, and it says it support triple PoE authentication, what which is what we need. Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected. But we're not quite sure yet because this is the first time that we're going to use this model of a router. If you want, we can try to connect the router. We'll be providing you an email instruction once you place an order. Then if it doesn't work, you can purchase one from us if ever. Yeah. Because, yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service. In that case, we need yeah. In that case, we need to get a new one if ever. But we we do have customer who can use their own router. But for some reason, there are some router that we cannot configure even though it's compatible. Maybe because it's still configured from your previous ISP or it cannot manually enter the credentials? Yeah. Sure. Once we receive the order, then we're going to send we're going to process it right away. Then we'll send you an email instruction on how to connect your own router. Then just give us a call then if you run into any issues so we can troubleshoot it. Actually, do you have your passport number? That will work fine also. Yeah. You can enter enter that instead. Coupon? Yes. You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract. It's a 15 percent off. Yeah. If you're going to choose the no contract. We're on a regular prices. I'm sorry? Yeah. Sure. Just do you want me to stay on stay on the phone? Okay. Sure. Yes. That's correct. That's our cheapest one. In case you we'll just wait for it. The website will notify us if the order is successful. Mhmm. May I know your name, please? Okay. Okay. Okay. I see. There you go. We received the order. It's Chen Yapen. So what we're going to do now is we're going to process your order within this day. Then once we activated the service successfully, we'll notify you via email and SMS message. Hello? Can you hear me? Yes. So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you. Mhmm. Yeah. Okay. That's it. Bye for now. Thank you. Bye.","confidence":0.9962716,"words":[{"word":"hello","start":1.76,"end":2.1599998,"confidence":0.99766314,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.17404824495315552},{"word":"good","start":2.1599998,"end":2.3999999,"confidence":0.99974006,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.43278127908706665},{"word":"afternoon","start":2.3999999,"end":2.8999999,"confidence":0.99989593,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3584751486778259},{"word":"this","start":2.96,"end":3.1999998,"confidence":0.9999498,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3087494969367981},{"word":"is","start":3.1999998,"end":3.36,"confidence":0.99985707,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.34319570660591125},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.9041173,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.403729259967804},{"word":"from","start":4.0,"end":4.4,"confidence":0.9990312,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3746838569641114},{"word":"airtel","start":4.4,"end":4.88,"confidence":0.9429845,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2818162441253662},{"word":"tech","start":4.88,"end":5.12,"confidence":0.94782835,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3542812168598175},{"word":"support","start":5.12,"end":5.62,"confidence":0.9998554,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.33748456835746765},{"word":"how","start":5.7599998,"end":5.92,"confidence":0.99987495,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.35929787158966064},{"word":"can","start":5.92,"end":6.08,"confidence":0.99993575,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.42391258478164673},{"word":"i","start":6.08,"end":6.24,"confidence":0.9982779,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3725593388080597},{"word":"assist","start":6.24,"end":6.48,"confidence":0.9999589,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.37716028094291687},{"word":"you","start":6.48,"end":6.72,"confidence":0.9998754,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3546324670314789},{"word":"today","start":6.72,"end":7.22,"confidence":0.99982834,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.26636549830436707},{"word":"yes","start":10.16,"end":10.66,"confidence":0.7361141,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10454925894737244},{"word":"yes","start":14.639999,"end":15.12,"confidence":0.48706043,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06818701326847076},{"word":"mhmm","start":15.12,"end":15.435,"confidence":0.8171135,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02790410816669464},{"word":"i","start":45.665,"end":46.165,"confidence":0.5540814,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005427883937954903},{"word":"see","start":46.465,"end":46.865,"confidence":0.83006305,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.010115981101989746},{"word":"so","start":46.865,"end":47.365,"confidence":0.6420064,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012873767875134943},{"word":"your","start":47.505,"end":47.665,"confidence":0.96379286,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01289369910955429},{"word":"address","start":47.665,"end":48.065002,"confidence":0.9997589,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.019187236204743385},{"word":"is","start":48.065002,"end":48.465,"confidence":0.9987833,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013137291185557842},{"word":"at","start":48.465,"end":48.785,"confidence":0.9872786,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01004345528781414},{"word":"240","start":48.785,"end":49.585,"confidence":0.7709493,"punctuated_word":"240","sentiment":"neutral","sentiment_score":0.02137932740151882},{"word":"street","start":49.585,"end":49.985,"confidence":0.8006458,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.009856080636382105},{"word":"philip","start":49.985,"end":50.465,"confidence":0.7968943,"punctuated_word":"Philip,","sentiment":"neutral","sentiment_score":0.009226880967617037},{"word":"a","start":50.465,"end":50.545002,"confidence":0.73611134,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.008915410377085209},{"word":"c","start":50.545002,"end":50.785,"confidence":0.67879575,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.006920412182807922},{"word":"t","start":50.785,"end":51.285,"confidence":0.9599665,"punctuated_word":"T?","sentiment":"neutral","sentiment_score":0.015043527819216251},{"word":"and","start":52.625,"end":52.945,"confidence":0.9935846,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.015092195942997932},{"word":"for","start":52.945,"end":53.345,"confidence":0.9950435,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012274719774723051},{"word":"the","start":53.345,"end":53.665,"confidence":0.9902165,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0149230370298028},{"word":"unit","start":53.665,"end":54.065002,"confidence":0.99476385,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":0.014773806557059288},{"word":"number","start":54.065002,"end":54.305,"confidence":0.9695504,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.015452787280082704},{"word":"can","start":54.305,"end":54.465,"confidence":0.9975957,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014978107996284962},{"word":"i","start":54.465,"end":54.625,"confidence":0.99913186,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021435633301734924},{"word":"also","start":54.625,"end":54.945,"confidence":0.9993488,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01674656942486763},{"word":"have","start":54.945,"end":55.105003,"confidence":0.9993637,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.012382286600768566},{"word":"your","start":55.105003,"end":55.265,"confidence":0.99111664,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003577212803065777},{"word":"unit","start":55.265,"end":55.585,"confidence":0.99895704,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.0005396148189902306},{"word":"number","start":55.585,"end":56.04,"confidence":0.99897075,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.006832494400441647},{"word":"okay","start":63.0,"end":63.5,"confidence":0.9681999,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012727325782179832},{"word":"hang","start":64.92,"end":65.16,"confidence":0.7666391,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.0008820202201604843},{"word":"on","start":65.16,"end":65.32,"confidence":0.9938317,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.006563542410731316},{"word":"let","start":65.32,"end":65.48,"confidence":0.9973605,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.013267021626234056},{"word":"me","start":65.48,"end":65.64,"confidence":0.99756587,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0202791690826416},{"word":"just","start":65.64,"end":66.04,"confidence":0.9848787,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016115820035338402},{"word":"check","start":66.04,"end":66.36,"confidence":0.9877907,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02055182307958603},{"word":"the","start":66.36,"end":66.520004,"confidence":0.9785926,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01163260079920292},{"word":"address","start":66.520004,"end":67.020004,"confidence":0.9961827,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.016596786677837372},{"word":"okay","start":68.055,"end":68.375,"confidence":0.99502033,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03523031622171402},{"word":"so","start":68.375,"end":68.695,"confidence":0.99870396,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025608491152524948},{"word":"upon","start":68.695,"end":69.175,"confidence":0.9994522,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.026612993329763412},{"word":"checking","start":69.175,"end":69.675,"confidence":0.993744,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":0.04636015370488167},{"word":"it's","start":69.815,"end":70.135,"confidence":0.981106,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05129507929086685},{"word":"available","start":70.135,"end":70.635,"confidence":0.99996364,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03985721990466118},{"word":"under","start":70.695,"end":71.195,"confidence":0.9935701,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.051435716450214386},{"word":"supa","start":71.735,"end":72.135,"confidence":0.810385,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.05151017755270004},{"word":"network","start":72.135,"end":72.635,"confidence":0.74005586,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.044258370995521545},{"word":"so","start":73.175,"end":73.675,"confidence":0.99705017,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031786538660526276},{"word":"are","start":74.215,"end":74.375,"confidence":0.96504575,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02990369126200676},{"word":"you","start":74.375,"end":74.535,"confidence":0.9997224,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028565499931573868},{"word":"on","start":74.535,"end":74.775,"confidence":0.9998086,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02880605310201645},{"word":"our","start":74.775,"end":74.935,"confidence":0.9962135,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.037324972450733185},{"word":"website","start":74.935,"end":75.435,"confidence":0.99969375,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.036948733031749725},{"word":"right","start":75.495,"end":75.655,"confidence":0.9997632,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03010118007659912},{"word":"now","start":75.655,"end":76.155,"confidence":0.9998049,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.023381929844617844},{"word":"yeah","start":77.735,"end":78.055,"confidence":0.8516202,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.060187604278326035},{"word":"so","start":78.055,"end":78.555,"confidence":0.9991928,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05905470997095108},{"word":"kindly","start":79.335,"end":79.835,"confidence":0.98485166,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.07619968801736832},{"word":"proceed","start":79.895004,"end":80.395004,"confidence":0.9984884,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.10273051261901855},{"word":"with","start":80.615,"end":80.775,"confidence":0.9961294,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09131166338920592},{"word":"the","start":80.775,"end":81.015,"confidence":0.99882334,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08118793368339539},{"word":"networks","start":81.015,"end":81.515,"confidence":0.99045557,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":0.08594664186239243},{"word":"and","start":81.815,"end":82.315,"confidence":0.9892175,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08530168235301971},{"word":"supa","start":82.455,"end":82.854996,"confidence":0.98653555,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.10870860517024994},{"word":"networks","start":82.854996,"end":83.354996,"confidence":0.9537004,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.1072855219244957},{"word":"so","start":84.29,"end":84.79,"confidence":0.9996966,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08606547117233276},{"word":"when","start":84.93,"end":85.090004,"confidence":0.9794231,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.07124758511781693},{"word":"you","start":85.090004,"end":85.33,"confidence":0.9999088,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07742633670568466},{"word":"click","start":85.33,"end":85.73,"confidence":0.99984145,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.05946492403745651},{"word":"that","start":85.73,"end":85.97,"confidence":0.99991596,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08304212987422943},{"word":"one","start":85.97,"end":86.47,"confidence":0.9958845,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.05784235894680023},{"word":"you","start":87.81,"end":88.05,"confidence":0.97236145,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06689595431089401},{"word":"can","start":88.05,"end":88.55,"confidence":0.99599683,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06191357225179672},{"word":"see","start":88.61,"end":89.01,"confidence":0.9920223,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06860149651765823},{"word":"then","start":89.01,"end":89.41,"confidence":0.9234131,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0745750442147255},{"word":"our","start":89.41,"end":89.91,"confidence":0.90108883,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06220370531082153},{"word":"fan","start":90.37,"end":90.69,"confidence":0.9281477,"punctuated_word":"fan","sentiment":"neutral","sentiment_score":0.1198013722896576},{"word":"speed","start":90.69,"end":91.090004,"confidence":0.99788636,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.06300318241119385},{"word":"available","start":91.090004,"end":91.590004,"confidence":0.9995646,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.06599056720733643},{"word":"and","start":92.69,"end":93.090004,"confidence":0.8600198,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06109781935811043},{"word":"the","start":93.090004,"end":93.25,"confidence":0.93349695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07220271229743958},{"word":"router","start":93.25,"end":93.75,"confidence":0.743599,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.0599287673830986},{"word":"if","start":93.81,"end":94.05,"confidence":0.9956388,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07549875974655151},{"word":"you","start":94.05,"end":94.21,"confidence":0.6897323,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05852328985929489},{"word":"will","start":94.21,"end":94.37,"confidence":0.99361163,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05644551292061806},{"word":"be","start":94.37,"end":94.53,"confidence":0.9995116,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04734049364924431},{"word":"needing","start":94.53,"end":94.85,"confidence":0.9999472,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.031131213530898098},{"word":"a","start":94.85,"end":95.01,"confidence":0.99602,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012445883825421332},{"word":"router","start":95.01,"end":95.51,"confidence":0.9870237,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.007832363247871399},{"word":"how","start":104.965,"end":105.205,"confidence":0.4872046,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.2560442388057709},{"word":"can","start":105.205,"end":105.525,"confidence":0.9886696,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.21746708452701569},{"word":"you","start":105.525,"end":105.685,"confidence":0.9882068,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2021571844816208},{"word":"hear","start":105.685,"end":105.924995,"confidence":0.99775285,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.2151014357805252},{"word":"me","start":105.924995,"end":106.165,"confidence":0.9985483,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.18484993278980255},{"word":"well","start":106.165,"end":106.665,"confidence":0.9850786,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":-0.125058114528656},{"word":"is","start":134.105,"end":134.345,"confidence":0.66607344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.024462729692459103},{"word":"anyone","start":134.345,"end":134.845,"confidence":0.99608386,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.05871913209557533},{"word":"working","start":134.985,"end":135.465,"confidence":0.7319543,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.019606009125709537},{"word":"from","start":135.465,"end":135.785,"confidence":0.9992865,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.009407918900251389},{"word":"home","start":135.785,"end":136.025,"confidence":0.9994287,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.011865299195051192},{"word":"or","start":136.025,"end":136.525,"confidence":0.85967815,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03558187931776047},{"word":"just","start":136.825,"end":137.065,"confidence":0.9933646,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06707414984703064},{"word":"for","start":137.065,"end":137.565,"confidence":0.9988533,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06558998674154282},{"word":"sure","start":138.745,"end":139.245,"confidence":0.8842968,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06176738440990448},{"word":"mhmm","start":139.94499,"end":140.44499,"confidence":0.9975185,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02923557348549366},{"word":"actually","start":150.17,"end":150.67,"confidence":0.7633915,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.02491813153028488},{"word":"if","start":150.81,"end":151.05,"confidence":0.99829954,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.031369082629680634},{"word":"you","start":151.05,"end":151.13,"confidence":0.99971205,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0367860347032547},{"word":"will","start":151.13,"end":151.37001,"confidence":0.9993647,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01962601393461227},{"word":"be","start":151.37001,"end":151.53,"confidence":0.9995178,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03642343357205391},{"word":"using","start":151.53,"end":151.93001,"confidence":0.9998908,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.05008729174733162},{"word":"this","start":151.93001,"end":152.43001,"confidence":0.9980457,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.031946755945682526},{"word":"for","start":152.65001,"end":152.89,"confidence":0.9629174,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031012699007987976},{"word":"work","start":152.89,"end":153.29001,"confidence":0.9979972,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.02846289798617363},{"word":"i","start":153.29001,"end":153.45001,"confidence":0.99942374,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06277438998222351},{"word":"suggest","start":153.45001,"end":153.95001,"confidence":0.99654454,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.07185082137584686},{"word":"the","start":154.09001,"end":154.33,"confidence":0.9969734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07474114745855331},{"word":"superfast","start":154.33,"end":154.83,"confidence":0.5962309,"punctuated_word":"superfast","sentiment":"neutral","sentiment_score":0.10489839315414427},{"word":"one","start":154.97,"end":155.47,"confidence":0.998993,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.059878505766391754},{"word":"because","start":156.395,"end":156.895,"confidence":0.9859613,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0392555296421051},{"word":"maybe","start":157.195,"end":157.675,"confidence":0.8179904,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.09274306893348694},{"word":"the","start":157.675,"end":157.835,"confidence":0.9783579,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032588206231594086},{"word":"standard","start":157.835,"end":158.335,"confidence":0.6971784,"punctuated_word":"standard,","sentiment":"neutral","sentiment_score":-0.03464633971452713},{"word":"this","start":158.55501,"end":158.795,"confidence":0.8195948,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08371132612228394},{"word":"is","start":158.795,"end":158.955,"confidence":0.9985043,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04488527029752731},{"word":"only","start":158.955,"end":159.455,"confidence":0.9994547,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.037111796438694},{"word":"mbn","start":159.595,"end":160.095,"confidence":0.6520794,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":-0.02771766297519207},{"word":"50","start":160.955,"end":161.195,"confidence":0.81659037,"punctuated_word":"50","sentiment":"neutral","sentiment_score":-0.009735435247421265},{"word":"mbps","start":161.195,"end":161.695,"confidence":0.73288363,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":-0.044224705547094345},{"word":"so","start":162.315,"end":162.815,"confidence":0.9992399,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14177148044109344},{"word":"might","start":162.875,"end":163.195,"confidence":0.8670167,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1780337393283844},{"word":"be","start":163.195,"end":163.515,"confidence":0.9997986,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1157340407371521},{"word":"a","start":163.515,"end":163.675,"confidence":0.99974555,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1622050702571869},{"word":"bit","start":163.675,"end":163.91501,"confidence":0.99983287,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.2674506902694702},{"word":"slow","start":163.91501,"end":164.41501,"confidence":0.89199483,"punctuated_word":"slow,","sentiment":"neutral","sentiment_score":-0.20107857882976532},{"word":"especially","start":165.195,"end":165.675,"confidence":0.99825627,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.28393590450286865},{"word":"when","start":165.675,"end":166.175,"confidence":0.9812826,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.18056099116802216},{"word":"all","start":166.795,"end":167.035,"confidence":0.9769066,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.11087509989738464},{"word":"of","start":167.035,"end":167.115,"confidence":0.99984324,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13525275886058807},{"word":"you","start":167.115,"end":167.27501,"confidence":0.9948106,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1456393599510193},{"word":"are","start":167.27501,"end":167.435,"confidence":0.9964909,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09765806794166564},{"word":"using","start":167.435,"end":167.835,"confidence":0.99983835,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.024398870766162872},{"word":"the","start":167.835,"end":168.075,"confidence":0.99928385,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07509041577577591},{"word":"internet","start":168.075,"end":168.575,"confidence":0.98200685,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.10419976711273192},{"word":"at","start":168.795,"end":168.955,"confidence":0.998877,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0859689861536026},{"word":"the","start":168.955,"end":169.115,"confidence":0.99901617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11465061455965042},{"word":"same","start":169.115,"end":169.355,"confidence":0.9997421,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.08263947069644928},{"word":"time","start":169.355,"end":169.855,"confidence":0.9985527,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.08458855748176575},{"word":"yeah","start":174.90001,"end":175.38,"confidence":0.8624219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1258658617734909},{"word":"the","start":175.38,"end":175.78,"confidence":0.9893797,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08584518730640411},{"word":"nbn","start":175.78,"end":176.28,"confidence":0.9573298,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.08974063396453857},{"word":"100","start":176.58,"end":177.24,"confidence":0.9939052,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.08624957501888275},{"word":"unlimited","start":177.3,"end":177.8,"confidence":0.83421314,"punctuated_word":"unlimited.","sentiment":"neutral","sentiment_score":0.13106852769851685},{"word":"it's","start":178.66,"end":179.14,"confidence":0.95450515,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10512731969356535},{"word":"100","start":179.14,"end":179.86,"confidence":0.9450817,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.11310499161481856},{"word":"mbps","start":179.86,"end":180.36,"confidence":0.5550679,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.1349792629480362},{"word":"for","start":180.5,"end":180.82,"confidence":0.9847149,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1332888305187225},{"word":"uploads","start":180.82,"end":181.32,"confidence":0.99383986,"punctuated_word":"uploads","sentiment":"neutral","sentiment_score":0.15650632977485657},{"word":"and","start":181.46,"end":181.96,"confidence":0.99421644,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12006710469722748},{"word":"for","start":182.02,"end":182.18001,"confidence":0.9946479,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10736769437789916},{"word":"the","start":182.18001,"end":182.34,"confidence":0.99834406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10505477339029312},{"word":"download","start":182.34,"end":182.84,"confidence":0.9515103,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.1478939950466156},{"word":"speed","start":182.90001,"end":183.40001,"confidence":0.9800984,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.11648675799369812},{"word":"the","start":195.215,"end":195.375,"confidence":0.49339795,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.005025353282690048},{"word":"router","start":195.375,"end":195.875,"confidence":0.95698816,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.02905038744211197},{"word":"mhmm","start":199.32,"end":199.82,"confidence":0.98938084,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04927859455347061},{"word":"actually","start":202.20001,"end":202.6,"confidence":0.91046935,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.1703699231147766},{"word":"that","start":202.6,"end":202.76001,"confidence":0.9989096,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3012000322341919},{"word":"is","start":202.76001,"end":203.26001,"confidence":0.99568826,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2321447730064392},{"word":"a","start":203.32,"end":203.48001,"confidence":0.5847837,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30810117721557617},{"word":"bring","start":203.48001,"end":203.8,"confidence":0.99186873,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.25838083028793335},{"word":"your","start":203.8,"end":204.04001,"confidence":0.99936527,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26286306977272034},{"word":"own","start":204.04001,"end":204.36,"confidence":0.9994849,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.25414368510246277},{"word":"modem","start":204.36,"end":204.86,"confidence":0.97337943,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":0.1996237635612488},{"word":"as","start":205.72,"end":205.88,"confidence":0.9813903,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.30679965019226074},{"word":"long","start":205.88,"end":206.12001,"confidence":0.99992895,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.29569581151008606},{"word":"as","start":206.12001,"end":206.44,"confidence":0.9997727,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.33784404397010803},{"word":"the","start":206.44,"end":206.68001,"confidence":0.99948186,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3643022775650024},{"word":"router","start":206.68001,"end":207.16,"confidence":0.9958657,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.30785655975341797},{"word":"is","start":207.16,"end":207.40001,"confidence":0.9665173,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.29735592007637024},{"word":"compatible","start":207.40001,"end":207.90001,"confidence":0.99973994,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.2567801773548126},{"word":"with","start":208.20001,"end":208.6,"confidence":0.9998486,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3606112599372864},{"word":"optic","start":208.6,"end":209.0,"confidence":0.5218847,"punctuated_word":"optic","sentiment":"neutral","sentiment_score":0.23163269460201263},{"word":"fiber","start":209.0,"end":209.32,"confidence":0.9983266,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.270621657371521},{"word":"upgrade","start":209.32,"end":209.8,"confidence":0.99440235,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.2664434611797333},{"word":"connection","start":209.8,"end":210.3,"confidence":0.99518704,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":0.3332987427711487},{"word":"it","start":210.84001,"end":211.0,"confidence":0.99360174,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5395144820213318},{"word":"should","start":211.0,"end":211.24,"confidence":0.99992824,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.5222046971321106},{"word":"be","start":211.24,"end":211.40001,"confidence":0.99961746,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4434560239315033},{"word":"working","start":211.40001,"end":211.88,"confidence":0.99996686,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.48720628023147583},{"word":"fine","start":211.88,"end":212.38,"confidence":0.99977267,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.38121092319488525},{"word":"we're","start":212.565,"end":212.88501,"confidence":0.9359392,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.27214381098747253},{"word":"just","start":212.88501,"end":213.045,"confidence":0.99976176,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1595872938632965},{"word":"going","start":213.045,"end":213.52501,"confidence":0.99958843,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1562614142894745},{"word":"to","start":213.52501,"end":213.685,"confidence":0.99944824,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1599717140197754},{"word":"send","start":213.685,"end":213.925,"confidence":0.99962664,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10988453030586244},{"word":"you","start":213.925,"end":214.425,"confidence":0.99843806,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.168139711022377},{"word":"credentials","start":215.045,"end":215.545,"confidence":0.9544774,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.14189311861991882},{"word":"for","start":215.685,"end":215.845,"confidence":0.9992679,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1322333663702011},{"word":"you","start":215.845,"end":215.925,"confidence":0.9986933,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1690380871295929},{"word":"to","start":215.925,"end":216.405,"confidence":0.9991441,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16548331081867218},{"word":"configure","start":216.405,"end":216.905,"confidence":0.9887571,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.14947596192359924},{"word":"your","start":216.965,"end":217.125,"confidence":0.99907446,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16437532007694244},{"word":"own","start":217.125,"end":217.365,"confidence":0.9988595,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.1441275179386139},{"word":"router","start":217.365,"end":217.865,"confidence":0.76274055,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.11877080798149107},{"word":"then","start":218.645,"end":218.965,"confidence":0.9850242,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09300974011421204},{"word":"it","start":218.965,"end":219.285,"confidence":0.3884267,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09095053374767303},{"word":"should","start":219.285,"end":219.445,"confidence":0.8545296,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1557314544916153},{"word":"be","start":219.445,"end":219.605,"confidence":0.9786477,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08249902725219727},{"word":"connected","start":219.605,"end":220.105,"confidence":0.9963232,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.07182444632053375},{"word":"right","start":220.325,"end":220.485,"confidence":0.4914349,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.20395693182945251},{"word":"away","start":220.485,"end":220.985,"confidence":0.79762715,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.1031767874956131},{"word":"mhmm","start":222.725,"end":223.225,"confidence":0.9295305,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06548315286636353},{"word":"may","start":223.925,"end":224.085,"confidence":0.9085692,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.05094485357403755},{"word":"i","start":224.085,"end":224.16501,"confidence":0.98771185,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04098724573850632},{"word":"know","start":224.16501,"end":224.405,"confidence":0.9963399,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03457801789045334},{"word":"what","start":224.405,"end":224.645,"confidence":0.98929113,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03721579909324646},{"word":"is","start":224.645,"end":224.80501,"confidence":0.9759443,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03461086377501488},{"word":"the","start":224.80501,"end":225.125,"confidence":0.98868936,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04219778627157211},{"word":"make","start":225.125,"end":225.285,"confidence":0.9861903,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.043626364320516586},{"word":"and","start":225.285,"end":225.52501,"confidence":0.99217105,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.037061452865600586},{"word":"model","start":225.52501,"end":225.845,"confidence":0.9960295,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.029784854501485825},{"word":"of","start":225.845,"end":226.005,"confidence":0.98466325,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03736639022827149},{"word":"the","start":226.005,"end":226.085,"confidence":0.9862069,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044192470610141754},{"word":"router","start":226.085,"end":226.565,"confidence":0.9888325,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.04284321516752243},{"word":"for","start":226.565,"end":226.725,"confidence":0.29494116,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05476386845111847},{"word":"us","start":226.725,"end":226.88501,"confidence":0.9870841,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.051999252289533615},{"word":"to","start":226.88501,"end":227.125,"confidence":0.99267197,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05612318962812424},{"word":"check","start":227.125,"end":227.365,"confidence":0.97963,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04751449078321457},{"word":"the","start":227.365,"end":227.865,"confidence":0.9300481,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03404080867767334},{"word":"compatibility","start":227.925,"end":228.425,"confidence":0.7790258,"punctuated_word":"compatibility,","sentiment":"neutral","sentiment_score":0.0379231721162796},{"word":"if","start":228.7,"end":229.2,"confidence":0.9963337,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02878362499177456},{"word":"ever","start":229.73999,"end":230.23999,"confidence":0.88217795,"punctuated_word":"ever?","sentiment":"neutral","sentiment_score":0.023735057562589645},{"word":"mhmm","start":231.98,"end":232.48,"confidence":0.83460796,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02980026043951511},{"word":"actually","start":254.22,"end":254.72,"confidence":0.9803151,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.00875175092369318},{"word":"it's","start":254.93999,"end":255.43999,"confidence":0.9712331,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.011728609912097454},{"word":"for","start":257.1,"end":257.34,"confidence":0.8817458,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009241186082363129},{"word":"the","start":257.34,"end":257.74,"confidence":0.9992607,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005793925374746323},{"word":"twelve","start":257.74,"end":258.13998,"confidence":0.9990281,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.008446916937828064},{"word":"month","start":258.13998,"end":258.54,"confidence":0.99850935,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.013473425060510635},{"word":"contract","start":258.54,"end":259.04,"confidence":0.98538023,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.005762716755270958},{"word":"as","start":259.9,"end":260.13998,"confidence":0.97663635,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.05670895054936409},{"word":"you","start":260.13998,"end":260.22,"confidence":0.9991543,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0741729661822319},{"word":"can","start":260.22,"end":260.46,"confidence":0.9999161,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08536836504936218},{"word":"see","start":260.46,"end":260.62,"confidence":0.98840415,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.0908648744225502},{"word":"we","start":260.62,"end":260.78,"confidence":0.9998839,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13593344390392303},{"word":"have","start":260.78,"end":260.94,"confidence":0.9999589,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.124322809278965},{"word":"a","start":260.94,"end":261.1,"confidence":0.9906523,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14675122499465942},{"word":"15%","start":261.1,"end":261.9,"confidence":0.99747145,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.2189330607652664},{"word":"discount","start":261.9,"end":262.3,"confidence":0.9996125,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.14395244419574738},{"word":"for","start":262.3,"end":262.54,"confidence":0.9994228,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0977192372083664},{"word":"the","start":262.54,"end":262.69998,"confidence":0.9997384,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10144861787557602},{"word":"first","start":262.69998,"end":263.02,"confidence":0.9986084,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.11172351241111755},{"word":"three","start":263.02,"end":263.26,"confidence":0.9958313,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.11011053621768951},{"word":"month","start":263.26,"end":263.58,"confidence":0.7321267,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.12995414435863495},{"word":"and","start":263.58,"end":264.08,"confidence":0.9700509,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10287749022245408},{"word":"first","start":264.69998,"end":265.02,"confidence":0.94915897,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.10444445163011552},{"word":"month","start":265.02,"end":265.34,"confidence":0.9319813,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.12241341918706894},{"word":"free","start":265.34,"end":265.84,"confidence":0.8988438,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.13719962537288666},{"word":"and","start":266.565,"end":266.805,"confidence":0.981191,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08599263429641724},{"word":"for","start":266.805,"end":267.045,"confidence":0.999426,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06836351752281189},{"word":"the","start":267.045,"end":267.205,"confidence":0.998609,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0884079784154892},{"word":"twenty","start":267.205,"end":267.605,"confidence":0.9994098,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.11243605613708496},{"word":"four","start":267.605,"end":267.845,"confidence":0.9995523,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.08316720277070999},{"word":"month","start":267.845,"end":268.165,"confidence":0.9986646,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.07942476868629456},{"word":"contract","start":268.165,"end":268.645,"confidence":0.99666524,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.07441401481628418},{"word":"the","start":268.645,"end":268.805,"confidence":0.9974105,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07162678986787796},{"word":"only","start":268.805,"end":269.045,"confidence":0.9996537,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.03064984828233719},{"word":"difference","start":269.045,"end":269.545,"confidence":0.9986551,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":0.01585189253091812},{"word":"is","start":269.685,"end":270.005,"confidence":0.9985838,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07247086614370346},{"word":"you","start":270.005,"end":270.165,"confidence":0.99535817,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12398583441972733},{"word":"have","start":270.165,"end":270.405,"confidence":0.999684,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11491189152002336},{"word":"a","start":270.405,"end":270.565,"confidence":0.99638796,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09926949441432951},{"word":"discounted","start":270.565,"end":271.065,"confidence":0.9989796,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.09132538735866548},{"word":"holiday","start":271.125,"end":271.605,"confidence":0.9977725,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.09211014211177826},{"word":"accommodation","start":271.605,"end":272.105,"confidence":0.9980654,"punctuated_word":"accommodation","sentiment":"neutral","sentiment_score":0.05820261687040329},{"word":"voucher","start":272.245,"end":272.745,"confidence":0.99950874,"punctuated_word":"voucher","sentiment":"neutral","sentiment_score":0.13128796219825745},{"word":"if","start":274.005,"end":274.245,"confidence":0.4929156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.013613449409604073},{"word":"ever","start":274.245,"end":274.745,"confidence":0.97843695,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.04106470197439194},{"word":"yeah","start":275.125,"end":275.365,"confidence":0.99308157,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022228170186281204},{"word":"that's","start":275.365,"end":275.765,"confidence":0.9985317,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.014734482392668724},{"word":"the","start":275.765,"end":276.165,"confidence":0.981818,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009096018970012665},{"word":"only","start":276.165,"end":276.485,"confidence":0.99566334,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.0282992422580719},{"word":"difference","start":276.485,"end":276.985,"confidence":0.9768604,"punctuated_word":"difference.","sentiment":"neutral","sentiment_score":-0.037952423095703125},{"word":"but","start":277.365,"end":277.845,"confidence":0.98135537,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07087170332670212},{"word":"please","start":277.845,"end":278.345,"confidence":0.8348255,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.16921362280845642},{"word":"do","start":278.565,"end":278.725,"confidence":0.97122586,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13799814879894257},{"word":"take","start":278.725,"end":278.965,"confidence":0.9762131,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1153169572353363},{"word":"note","start":278.965,"end":279.285,"confidence":0.9958274,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.14821678400039673},{"word":"that","start":279.285,"end":279.765,"confidence":0.9841182,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14781978726387024},{"word":"if","start":279.765,"end":280.085,"confidence":0.9687219,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15663601458072662},{"word":"you're","start":280.085,"end":280.565,"confidence":0.9835556,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.158389151096344},{"word":"going","start":280.565,"end":280.885,"confidence":0.9345951,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.15697386860847473},{"word":"to","start":280.885,"end":281.31,"confidence":0.88504314,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14603504538536072},{"word":"proceed","start":281.47,"end":281.71,"confidence":0.99622774,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.1217798963189125},{"word":"with","start":281.71,"end":282.21,"confidence":0.99932337,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13450080156326294},{"word":"the","start":282.51,"end":282.91,"confidence":0.998381,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11879841983318327},{"word":"twelve","start":282.91,"end":283.23,"confidence":0.997437,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.1077299565076828},{"word":"or","start":283.23,"end":283.73,"confidence":0.9756678,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12096121907234192},{"word":"twenty","start":283.79,"end":284.19,"confidence":0.9994486,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.10608549416065216},{"word":"four","start":284.19,"end":284.43,"confidence":0.99840397,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.0924755036830902},{"word":"month","start":284.43,"end":284.83,"confidence":0.9953035,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.07168243825435638},{"word":"contract","start":284.83,"end":285.31,"confidence":0.99962676,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.09536787867546082},{"word":"and","start":285.31,"end":285.81,"confidence":0.9819704,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19775845110416412},{"word":"canceling","start":286.11,"end":286.61,"confidence":0.8820423,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.2197522521018982},{"word":"within","start":286.75,"end":287.15,"confidence":0.9998658,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.2488127052783966},{"word":"the","start":287.15,"end":287.65,"confidence":0.9995028,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2021026611328125},{"word":"contract","start":288.27,"end":288.66998,"confidence":0.9963811,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.12355971336364746},{"word":"term","start":288.66998,"end":289.16998,"confidence":0.9913232,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.18563967943191528},{"word":"there's","start":290.35,"end":290.66998,"confidence":0.98634034,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.22106848657131195},{"word":"a","start":290.66998,"end":290.91,"confidence":0.9555232,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19684332609176636},{"word":"cancellation","start":290.91,"end":291.41,"confidence":0.9701119,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.2534611225128174},{"word":"fee","start":291.55,"end":291.79,"confidence":0.9998023,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.2591211795806885},{"word":"of","start":291.79,"end":292.27,"confidence":0.99986625,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21149122714996335},{"word":"$120","start":292.27,"end":293.71,"confidence":0.9960468,"punctuated_word":"$120","sentiment":"neutral","sentiment_score":-0.16015958786010742},{"word":"plus","start":293.71,"end":294.11,"confidence":0.9863537,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.11817774176597597},{"word":"gst","start":294.11,"end":294.61,"confidence":0.996983,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":-0.07841307669878006},{"word":"plus","start":295.345,"end":295.665,"confidence":0.9996822,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.08800636976957321},{"word":"your","start":295.665,"end":296.065,"confidence":0.99975854,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15809491276741028},{"word":"outstanding","start":296.065,"end":296.565,"confidence":0.9998745,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.197125181555748},{"word":"balance","start":296.785,"end":297.285,"confidence":0.7883091,"punctuated_word":"balance,","sentiment":"neutral","sentiment_score":-0.19482675194740295},{"word":"if","start":297.745,"end":298.065,"confidence":0.99924695,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16578084230422974},{"word":"ever","start":298.065,"end":298.565,"confidence":0.97881883,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.13791152834892273},{"word":"mhmm","start":300.70502,"end":301.20502,"confidence":0.927114,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025787390768527985},{"word":"but","start":301.58502,"end":301.98502,"confidence":0.89134717,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.001371130347251892},{"word":"for","start":301.98502,"end":302.225,"confidence":0.99965787,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.007524959743022919},{"word":"the","start":302.225,"end":302.725,"confidence":0.99970335,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011960774660110474},{"word":"but","start":304.385,"end":304.70502,"confidence":0.47472745,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.013320881873369215},{"word":"for","start":304.70502,"end":304.945,"confidence":0.9994593,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00880296528339386},{"word":"the","start":304.945,"end":305.265,"confidence":0.99944204,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01916082203388214},{"word":"no","start":305.265,"end":305.505,"confidence":0.99874324,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.015328176319599152},{"word":"contract","start":305.505,"end":306.005,"confidence":0.98526037,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.013776659965515137},{"word":"i","start":306.305,"end":306.465,"confidence":0.5945954,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05190916359424591},{"word":"just","start":306.465,"end":306.70502,"confidence":0.99344915,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07780779898166656},{"word":"need","start":306.70502,"end":306.945,"confidence":0.99986815,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04949895292520523},{"word":"to","start":306.945,"end":307.445,"confidence":0.9996227,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010995261371135712},{"word":"pay","start":308.37003,"end":308.53003,"confidence":0.9990741,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.008488200604915619},{"word":"for","start":308.53003,"end":308.69,"confidence":0.9997681,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07248436659574509},{"word":"the","start":308.69,"end":308.93002,"confidence":0.99965274,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0268571600317955},{"word":"connection","start":308.93002,"end":309.33002,"confidence":0.99924564,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0015959590673446655},{"word":"fee","start":309.33002,"end":309.57,"confidence":0.9293414,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":0.018487598747015},{"word":"which","start":309.57,"end":309.73,"confidence":0.99992204,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05774486809968949},{"word":"is","start":309.73,"end":309.89,"confidence":0.9998653,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02372059226036072},{"word":"the","start":309.89,"end":310.05002,"confidence":0.99326384,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01639048010110855},{"word":"$65","start":310.05002,"end":311.11002,"confidence":0.87353206,"punctuated_word":"$65.","sentiment":"neutral","sentiment_score":0.03977179527282715},{"word":"and","start":311.73,"end":312.21002,"confidence":0.9976342,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02245457097887993},{"word":"you","start":312.21002,"end":312.37003,"confidence":0.9993241,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02158793807029724},{"word":"can","start":312.37003,"end":312.69,"confidence":0.99989617,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00728192925453186},{"word":"cancel","start":312.69,"end":313.19,"confidence":0.9993722,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.05183761566877365},{"word":"anytime","start":313.57,"end":314.07,"confidence":0.78348786,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":-0.010874584317207336},{"word":"as","start":314.13,"end":314.37003,"confidence":0.96705776,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.029094289988279343},{"word":"long","start":314.37003,"end":314.61002,"confidence":0.99984777,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.005183100700378418},{"word":"as","start":314.61002,"end":314.77002,"confidence":0.9989298,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0037915483117103577},{"word":"your","start":314.77002,"end":315.09003,"confidence":0.9930692,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03065130114555359},{"word":"outstanding","start":315.09003,"end":315.59003,"confidence":0.9998332,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":0.026942655444145203},{"word":"balance","start":315.65002,"end":316.05002,"confidence":0.8503073,"punctuated_word":"balance,","sentiment":"neutral","sentiment_score":0.09010620415210724},{"word":"yes","start":316.05002,"end":316.37003,"confidence":0.9972595,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.1747622787952423},{"word":"is","start":316.37003,"end":316.61002,"confidence":0.9511146,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1612565964460373},{"word":"settled","start":316.61002,"end":317.11002,"confidence":0.997401,"punctuated_word":"settled.","sentiment":"neutral","sentiment_score":0.07846729457378387},{"word":"mhmm","start":319.09003,"end":319.59003,"confidence":0.9541894,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07447803765535355},{"word":"are","start":331.835,"end":332.155,"confidence":0.9081249,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.03963744640350342},{"word":"we","start":332.155,"end":332.315,"confidence":0.99917454,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.014067932963371277},{"word":"going","start":332.315,"end":332.635,"confidence":0.99919397,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.01770172268152237},{"word":"to","start":332.635,"end":332.795,"confidence":0.99902356,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022600241005420685},{"word":"use","start":332.795,"end":332.95502,"confidence":0.99831164,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.09086456894874571},{"word":"your","start":332.95502,"end":333.355,"confidence":0.99902976,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.044619664549827576},{"word":"own","start":333.355,"end":333.67502,"confidence":0.9981723,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.03562653064727783},{"word":"router","start":333.67502,"end":334.17502,"confidence":0.75475085,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.013485189527273178},{"word":"if","start":334.315,"end":334.555,"confidence":0.99851793,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008688915520906448},{"word":"ever","start":334.555,"end":335.055,"confidence":0.9995209,"punctuated_word":"ever?","sentiment":"neutral","sentiment_score":0.0065080393105745316},{"word":"yes","start":336.34,"end":336.84,"confidence":0.83791876,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17126178741455078},{"word":"so","start":337.46,"end":337.62,"confidence":0.999092,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12250655889511108},{"word":"may","start":337.62,"end":337.94,"confidence":0.838731,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.17985312640666962},{"word":"i","start":337.94,"end":338.02,"confidence":0.99977833,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12991410493850708},{"word":"know","start":338.02,"end":338.25998,"confidence":0.999915,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.11992253363132475},{"word":"the","start":338.25998,"end":338.5,"confidence":0.99908996,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12693466246128082},{"word":"make","start":338.5,"end":338.74,"confidence":0.9993181,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1095397099852562},{"word":"and","start":338.74,"end":338.9,"confidence":0.9995117,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07260775566101074},{"word":"model","start":338.9,"end":339.22,"confidence":0.9997732,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.07185591757297516},{"word":"of","start":339.22,"end":339.46,"confidence":0.99938893,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11378324031829834},{"word":"the","start":339.46,"end":339.62,"confidence":0.99905246,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1367063820362091},{"word":"router","start":339.62,"end":340.12,"confidence":0.99981886,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.13242629170417786},{"word":"for","start":340.18,"end":340.34,"confidence":0.943952,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08786363899707794},{"word":"us","start":340.34,"end":340.5,"confidence":0.9997887,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12664908170700073},{"word":"to","start":340.5,"end":340.66,"confidence":0.9993623,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08588153123855591},{"word":"check","start":340.66,"end":341.06,"confidence":0.9998062,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0908399149775505},{"word":"if","start":341.06,"end":341.22,"confidence":0.95703274,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06036831811070442},{"word":"it's","start":341.22,"end":341.53998,"confidence":0.982765,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1058327853679657},{"word":"compatible","start":341.53998,"end":342.03998,"confidence":0.9917768,"punctuated_word":"compatible?","sentiment":"neutral","sentiment_score":0.05091455578804016},{"word":"yeah","start":348.97998,"end":349.38,"confidence":0.97494155,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02817184291779995},{"word":"and","start":349.38,"end":349.88,"confidence":0.9982805,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.014498049393296242},{"word":"the","start":350.1,"end":350.34,"confidence":0.8758378,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020566020160913467},{"word":"model","start":350.34,"end":350.74,"confidence":0.9988458,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.016603730618953705},{"word":"of","start":350.74,"end":350.9,"confidence":0.99906164,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.036720696836709976},{"word":"it","start":350.9,"end":351.315,"confidence":0.9979906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035481661558151245},{"word":"for","start":351.555,"end":351.795,"confidence":0.99219525,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.018114883452653885},{"word":"us","start":351.795,"end":351.915,"confidence":0.9996147,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.029181580990552906},{"word":"to","start":351.915,"end":352.035,"confidence":0.9997255,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01255418173968792},{"word":"check","start":352.035,"end":352.535,"confidence":0.96821666,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.007077299989759922},{"word":"mhmm","start":353.23502,"end":353.73502,"confidence":0.95388484,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007865656167268753},{"word":"yeah","start":356.515,"end":357.015,"confidence":0.95935106,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01842645928263664},{"word":"you","start":357.555,"end":357.795,"confidence":0.8108537,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.049048878252506256},{"word":"can","start":357.795,"end":358.035,"confidence":0.99988616,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.035108309239149094},{"word":"see","start":358.035,"end":358.275,"confidence":0.9994141,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.021228548139333725},{"word":"those","start":358.275,"end":358.595,"confidence":0.9978516,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.048564158380031586},{"word":"at","start":358.595,"end":358.835,"confidence":0.9899558,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04990944266319275},{"word":"the","start":358.835,"end":358.995,"confidence":0.9986254,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03624824061989784},{"word":"back","start":358.995,"end":359.23502,"confidence":0.9997739,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.003536045551300049},{"word":"of","start":359.23502,"end":359.555,"confidence":0.9967167,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.020222704857587814},{"word":"the","start":359.555,"end":359.715,"confidence":0.9935423,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026651956140995026},{"word":"router","start":359.715,"end":360.115,"confidence":0.9747414,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.05271469801664352},{"word":"there's","start":360.115,"end":360.435,"confidence":0.81205493,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.023123672232031826},{"word":"a","start":360.435,"end":360.595,"confidence":0.9960064,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01784403808414936},{"word":"speaker","start":360.595,"end":360.915,"confidence":0.51357096,"punctuated_word":"speaker","sentiment":"neutral","sentiment_score":-0.038707684725522995},{"word":"there","start":360.915,"end":361.415,"confidence":0.9953972,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.03852241486310959},{"word":"huawei","start":367.45,"end":367.95,"confidence":0.7030972,"punctuated_word":"Huawei.","sentiment":"neutral","sentiment_score":0.03935517743229866},{"word":"mhmm","start":368.09,"end":368.59,"confidence":0.9907502,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04737190157175064},{"word":"the","start":372.65,"end":373.05002,"confidence":0.8280729,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.009989907965064049},{"word":"model","start":373.05002,"end":373.55002,"confidence":0.6664326,"punctuated_word":"model,","sentiment":"neutral","sentiment_score":0.01258802879601717},{"word":"was","start":374.17,"end":374.41,"confidence":0.8420436,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.010080203413963318},{"word":"it","start":374.41,"end":374.91,"confidence":0.97020626,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.015513122081756592},{"word":"mhmm","start":375.61002,"end":376.11002,"confidence":0.98875576,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009686263278126717},{"word":"w","start":377.21002,"end":377.69,"confidence":0.6566588,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.003858671523630619},{"word":"s","start":377.69,"end":378.19,"confidence":0.9627323,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":0.006138477474451065},{"word":"so","start":384.025,"end":384.345,"confidence":0.7517437,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01886268705129623},{"word":"it's","start":384.345,"end":384.845,"confidence":0.9987936,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0178975947201252},{"word":"huawei","start":385.705,"end":386.205,"confidence":0.85509914,"punctuated_word":"Huawei","sentiment":"neutral","sentiment_score":0.016650784760713577},{"word":"w","start":386.505,"end":386.985,"confidence":0.93384737,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.02006163075566292},{"word":"s","start":386.985,"end":387.305,"confidence":0.99392563,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.01408284157514572},{"word":"seven","start":387.305,"end":387.625,"confidence":0.99971515,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.013089923188090324},{"word":"zero","start":387.625,"end":387.945,"confidence":0.9997509,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.015019524842500688},{"word":"zero","start":387.945,"end":388.26498,"confidence":0.99944776,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.010526804253458977},{"word":"two","start":388.26498,"end":388.76498,"confidence":0.83614093,"punctuated_word":"two?","sentiment":"neutral","sentiment_score":0.010720307007431984},{"word":"that's","start":390.585,"end":390.985,"confidence":0.7646976,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04001476988196373},{"word":"it","start":390.985,"end":391.485,"confidence":0.9749272,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.030385423451662064},{"word":"it","start":393.225,"end":393.54498,"confidence":0.67495924,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.027593152597546577},{"word":"does","start":393.785,"end":394.025,"confidence":0.9903081,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.006993871182203293},{"word":"it","start":394.025,"end":394.345,"confidence":0.9940765,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02012082561850548},{"word":"does","start":394.345,"end":394.585,"confidence":0.98235786,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.007618926465511322},{"word":"it","start":394.585,"end":394.825,"confidence":0.9982514,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010168418288230896},{"word":"has","start":394.825,"end":395.145,"confidence":0.8917903,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0015994720160961151},{"word":"a","start":395.145,"end":395.645,"confidence":0.99913895,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00582859106361866},{"word":"wi","start":395.705,"end":395.945,"confidence":0.9047942,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.003480277955532074},{"word":"fi","start":395.945,"end":396.26498,"confidence":0.99958426,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.00801859050989151},{"word":"six","start":396.26498,"end":396.585,"confidence":0.99754214,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.026183489710092545},{"word":"router","start":396.585,"end":397.085,"confidence":0.99913496,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.03598037362098694},{"word":"at","start":398.99002,"end":399.49002,"confidence":0.996849,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06869900226593018},{"word":"the","start":399.97668,"end":400.47668,"confidence":0.99741745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.057677894830703735},{"word":"end","start":400.96335,"end":401.46335,"confidence":0.9945017,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":-0.027435939759016037},{"word":"does","start":401.95,"end":402.19,"confidence":0.87087667,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.015759723260998726},{"word":"it","start":402.19,"end":402.69,"confidence":0.98054755,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011226825416088104},{"word":"have","start":402.99002,"end":403.31,"confidence":0.96524507,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.024894852191209793},{"word":"a","start":403.31,"end":403.55002,"confidence":0.99916494,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02785998024046421},{"word":"wi","start":403.55002,"end":403.79,"confidence":0.9981622,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.016298122704029083},{"word":"fi","start":403.79,"end":404.11002,"confidence":0.999915,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.013539129868149756},{"word":"six","start":404.11002,"end":404.51,"confidence":0.99961036,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.047344695776700974},{"word":"router","start":404.51,"end":405.01,"confidence":0.99975973,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0507897324860096},{"word":"at","start":405.63,"end":405.79,"confidence":0.9980939,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.040985096246004105},{"word":"the","start":405.79,"end":405.87,"confidence":0.99962616,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031703367829322815},{"word":"end","start":405.87,"end":406.37,"confidence":0.99930966,"punctuated_word":"end?","sentiment":"neutral","sentiment_score":-0.04391174763441086},{"word":"yeah","start":418.405,"end":418.905,"confidence":0.9259771,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0049188751727342606},{"word":"can","start":419.125,"end":419.445,"confidence":0.95972985,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.011119890958070757},{"word":"you","start":419.445,"end":419.685,"confidence":0.9995302,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013059765100479126},{"word":"read","start":419.685,"end":420.085,"confidence":0.99941456,"punctuated_word":"read","sentiment":"neutral","sentiment_score":-0.008807439357042313},{"word":"the","start":420.085,"end":420.32498,"confidence":0.99770015,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00016459450125694275},{"word":"full","start":420.32498,"end":420.645,"confidence":0.99915063,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03178267553448677},{"word":"name","start":420.645,"end":420.965,"confidence":0.99948573,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0028667524456977844},{"word":"of","start":420.965,"end":421.125,"confidence":0.9993656,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.011045008897781372},{"word":"the","start":421.125,"end":421.285,"confidence":0.9875936,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00022912025451660156},{"word":"router","start":421.285,"end":421.785,"confidence":0.9988954,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.0005069095641374588},{"word":"mhmm","start":425.86,"end":426.36,"confidence":0.995102,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013004526495933533},{"word":"version","start":429.38,"end":429.86,"confidence":0.8955931,"punctuated_word":"Version","sentiment":"neutral","sentiment_score":-0.00001967884600162506},{"word":"two","start":429.86,"end":430.25998,"confidence":0.9810386,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.004408572800457478},{"word":"mhmm","start":430.25998,"end":430.75998,"confidence":0.99461496,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009171925485134125},{"word":"version","start":433.69998,"end":434.18,"confidence":0.91875136,"punctuated_word":"Version","sentiment":"neutral","sentiment_score":-0.012090863659977911},{"word":"two","start":434.18,"end":434.66,"confidence":0.97471017,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.004788873717188835},{"word":"b2","start":434.66,"end":435.4,"confidence":0.8172225,"punctuated_word":"B2?","sentiment":"neutral","sentiment_score":-0.011731850914657116},{"word":"okay","start":441.335,"end":441.655,"confidence":0.972195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030144736170768734},{"word":"yes","start":441.655,"end":441.895,"confidence":0.91652703,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.06153600290417671},{"word":"ma'am","start":441.895,"end":442.395,"confidence":0.97443134,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.09066306054592133},{"word":"so","start":442.775,"end":443.095,"confidence":0.9892294,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04835903272032738},{"word":"it's","start":443.095,"end":443.41498,"confidence":0.9993722,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03719157725572586},{"word":"just","start":443.41498,"end":443.655,"confidence":0.99972075,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02801547572016716},{"word":"a","start":443.655,"end":443.815,"confidence":0.9898936,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025905607268214222},{"word":"huawei","start":443.815,"end":444.315,"confidence":0.9845276,"punctuated_word":"Huawei","sentiment":"neutral","sentiment_score":0.023712698370218277},{"word":"w","start":444.615,"end":444.935,"confidence":0.89370286,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.035460904240608215},{"word":"s","start":444.935,"end":445.335,"confidence":0.99040246,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.024559924378991127},{"word":"seven","start":445.335,"end":445.735,"confidence":0.9994435,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.0212886780500412},{"word":"zero","start":445.735,"end":445.97498,"confidence":0.9995529,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.021447617560625076},{"word":"zero","start":445.97498,"end":446.29498,"confidence":0.9988788,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.01706531085073948},{"word":"two","start":446.29498,"end":446.615,"confidence":0.9996184,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01215154305100441},{"word":"version","start":446.615,"end":447.01498,"confidence":0.9915814,"punctuated_word":"version","sentiment":"neutral","sentiment_score":0.012744825333356856},{"word":"two","start":447.01498,"end":447.51498,"confidence":0.99901307,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.010621044784784315},{"word":"router","start":447.735,"end":448.235,"confidence":0.8546132,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.005922619253396988},{"word":"okay","start":453.32,"end":453.82,"confidence":0.8437648,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02852824702858925},{"word":"me","start":454.36,"end":454.6,"confidence":0.10862129,"punctuated_word":"Me","sentiment":"neutral","sentiment_score":0.037868134677410126},{"word":"too","start":454.6,"end":455.1,"confidence":0.99431944,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.035564444959163666},{"word":"okay","start":458.44,"end":458.84,"confidence":0.9428897,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03830817714333534},{"word":"i","start":458.84,"end":459.08,"confidence":0.9972149,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.052813511341810226},{"word":"see","start":459.08,"end":459.58,"confidence":0.9998029,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.055416885763406754},{"word":"is","start":460.36,"end":460.6,"confidence":0.9035287,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08614451438188553},{"word":"it","start":460.6,"end":460.76,"confidence":0.99951875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12622709572315216},{"word":"okay","start":460.76,"end":461.08,"confidence":0.999589,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.1080344095826149},{"word":"if","start":461.08,"end":461.24,"confidence":0.9993981,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10010170936584473},{"word":"i","start":461.24,"end":461.4,"confidence":0.99934417,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0274505615234375},{"word":"put","start":461.4,"end":461.63998,"confidence":0.9987299,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0255647674202919},{"word":"you","start":461.63998,"end":461.72,"confidence":0.9954342,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00015531480312347412},{"word":"on","start":461.72,"end":461.88,"confidence":0.99740124,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.028490692377090458},{"word":"hold","start":461.88,"end":462.04,"confidence":0.9995937,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.003154277801513672},{"word":"for","start":462.04,"end":462.19998,"confidence":0.99980634,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0629187822341919},{"word":"a","start":462.19998,"end":462.28,"confidence":0.9941521,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06072983890771866},{"word":"while","start":462.28,"end":462.52,"confidence":0.9970008,"punctuated_word":"while?","sentiment":"neutral","sentiment_score":-0.02965438738465309},{"word":"let","start":462.52,"end":462.68,"confidence":0.99327725,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03439706563949585},{"word":"me","start":462.68,"end":462.84,"confidence":0.999793,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04767569899559021},{"word":"just","start":462.84,"end":463.16,"confidence":0.99940026,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02910362184047699},{"word":"check","start":463.16,"end":463.4,"confidence":0.99926466,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06594394892454147},{"word":"the","start":463.4,"end":463.72,"confidence":0.9989512,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024796389043331143},{"word":"router","start":463.72,"end":464.22,"confidence":0.9983866,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.05118601024150848},{"word":"okay","start":465.16,"end":465.66,"confidence":0.83697695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08924369513988495},{"word":"hang","start":465.845,"end":466.165,"confidence":0.9936679,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.05703810229897499},{"word":"on","start":466.165,"end":466.665,"confidence":0.98118424,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.06378841400146484},{"word":"hello","start":527.635,"end":528.135,"confidence":0.97492284,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0835488885641098},{"word":"yes","start":530.275,"end":530.775,"confidence":0.9739772,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.3361281454563141},{"word":"thank","start":530.995,"end":531.235,"confidence":0.6314218,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5952487587928772},{"word":"you","start":531.235,"end":531.315,"confidence":0.99993277,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5825198292732239},{"word":"for","start":531.315,"end":531.555,"confidence":0.99979967,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.608483076095581},{"word":"waiting","start":531.555,"end":531.875,"confidence":0.9997786,"punctuated_word":"waiting.","sentiment":"positive","sentiment_score":0.5837562084197998},{"word":"so","start":531.875,"end":532.195,"confidence":0.9992499,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3441372215747833},{"word":"upon","start":532.195,"end":532.695,"confidence":0.9990451,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.17920388281345367},{"word":"checking","start":532.755,"end":533.255,"confidence":0.98086196,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.2615971863269806},{"word":"the","start":533.395,"end":533.715,"confidence":0.99815756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2424367517232895},{"word":"your","start":533.955,"end":534.275,"confidence":0.9998566,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23790012300014496},{"word":"router","start":534.275,"end":534.775,"confidence":0.9962716,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.2103426456451416},{"word":"we","start":536.195,"end":536.515,"confidence":0.9881804,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18756014108657837},{"word":"see","start":536.515,"end":536.835,"confidence":0.9997985,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.22213302552700043},{"word":"that","start":536.835,"end":537.155,"confidence":0.99241453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2195499837398529},{"word":"it's","start":537.155,"end":537.555,"confidence":0.9955385,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.22432208061218264},{"word":"a","start":537.555,"end":537.79504,"confidence":0.98291147,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2301640808582306},{"word":"standard","start":537.79504,"end":538.29504,"confidence":0.99944264,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.23344355821609497},{"word":"home","start":538.435,"end":538.675,"confidence":0.99469477,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.2745695114135742},{"word":"wi","start":538.675,"end":538.91504,"confidence":0.954467,"punctuated_word":"Wi","sentiment":"positive","sentiment_score":0.3394249975681305},{"word":"fi","start":538.91504,"end":539.155,"confidence":0.99982834,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.23783588409423828},{"word":"router","start":539.155,"end":539.655,"confidence":0.78683525,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.2235458493232727},{"word":"and","start":540.24,"end":540.74,"confidence":0.99950445,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09326457977294922},{"word":"it","start":541.2,"end":541.44,"confidence":0.8091704,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16711494326591492},{"word":"says","start":541.44,"end":541.76,"confidence":0.997382,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.1492016613483429},{"word":"it","start":541.76,"end":541.92,"confidence":0.97342795,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2274705320596695},{"word":"support","start":541.92,"end":542.42,"confidence":0.94797283,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.2081299126148224},{"word":"triple","start":542.64,"end":543.14,"confidence":0.49215525,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.18730594217777252},{"word":"poe","start":543.2,"end":543.68,"confidence":0.8401214,"punctuated_word":"PoE","sentiment":"neutral","sentiment_score":0.14774459600448608},{"word":"authentication","start":543.68,"end":544.18,"confidence":0.76655126,"punctuated_word":"authentication,","sentiment":"neutral","sentiment_score":0.16243329644203186},{"word":"what","start":544.4,"end":544.72003,"confidence":0.90246266,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.15996980667114258},{"word":"which","start":544.88,"end":545.28,"confidence":0.9997489,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.21266984939575195},{"word":"is","start":545.28,"end":545.76,"confidence":0.99877435,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16199222207069397},{"word":"what","start":545.76,"end":546.0,"confidence":0.9836623,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1604573130607605},{"word":"we","start":546.0,"end":546.24,"confidence":0.9998485,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.16581407189369202},{"word":"need","start":546.24,"end":546.72003,"confidence":0.7119675,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":-0.015061886049807072},{"word":"because","start":546.72003,"end":547.04004,"confidence":0.9992741,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.05391338095068931},{"word":"we're","start":547.04004,"end":547.28,"confidence":0.9985141,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.11573686450719832},{"word":"going","start":547.28,"end":547.60004,"confidence":0.99966586,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.14311233162879944},{"word":"if","start":547.68,"end":547.92,"confidence":0.9948488,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11130917817354202},{"word":"ever","start":547.92,"end":548.16003,"confidence":0.9987445,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.1095019280910492},{"word":"we're","start":548.16003,"end":548.4,"confidence":0.97298145,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.10387901961803436},{"word":"going","start":548.4,"end":548.72003,"confidence":0.99944705,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.09208627045154572},{"word":"to","start":548.72003,"end":548.88,"confidence":0.99920434,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11231900006532668},{"word":"send","start":548.88,"end":549.12,"confidence":0.9999039,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11210309714078905},{"word":"you","start":549.12,"end":549.36,"confidence":0.99949014,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13551485538482666},{"word":"a","start":549.36,"end":549.60004,"confidence":0.969649,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15943199396133423},{"word":"username","start":549.60004,"end":550.0,"confidence":0.9977824,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.1433507651090622},{"word":"and","start":550.0,"end":550.24,"confidence":0.9997906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1240902841091156},{"word":"password","start":550.24,"end":550.74,"confidence":0.9927312,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.13308808207511902},{"word":"then","start":550.96,"end":551.2,"confidence":0.9997719,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13553661108016968},{"word":"you","start":551.2,"end":551.36,"confidence":0.9996805,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12799634039402008},{"word":"just","start":551.36,"end":551.60004,"confidence":0.99855167,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12062589824199677},{"word":"need","start":551.60004,"end":551.76,"confidence":0.9999683,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10332737863063812},{"word":"to","start":551.76,"end":551.92,"confidence":0.9997409,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09232984483242036},{"word":"enter","start":551.92,"end":552.24,"confidence":0.9995266,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.06026821956038475},{"word":"it","start":552.24,"end":552.4,"confidence":0.9933067,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12431175261735916},{"word":"to","start":552.4,"end":552.56,"confidence":0.9876517,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09522342681884766},{"word":"the","start":552.56,"end":552.72003,"confidence":0.9425811,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12914809584617615},{"word":"router's","start":552.72003,"end":553.12,"confidence":0.96501637,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.10724230110645294},{"word":"interface","start":553.12,"end":553.62,"confidence":0.89190495,"punctuated_word":"interface,","sentiment":"neutral","sentiment_score":0.11538586765527724},{"word":"then","start":553.68,"end":553.92,"confidence":0.99853766,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15126721560955048},{"word":"you","start":553.92,"end":554.0,"confidence":0.9920699,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1595597267150879},{"word":"should","start":554.0,"end":554.24,"confidence":0.9998864,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.23822052776813507},{"word":"be","start":554.24,"end":554.4,"confidence":0.99985814,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.201777845621109},{"word":"connected","start":554.4,"end":554.9,"confidence":0.9938319,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.112401120364666},{"word":"but","start":556.60504,"end":556.92505,"confidence":0.9990522,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0021019652485847473},{"word":"we're","start":556.92505,"end":557.325,"confidence":0.8746277,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07392572611570358},{"word":"not","start":557.325,"end":557.645,"confidence":0.99988616,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12617740035057068},{"word":"quite","start":557.645,"end":558.04504,"confidence":0.99980193,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.17195159196853638},{"word":"sure","start":558.04504,"end":558.28503,"confidence":0.9999145,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.17785793542861938},{"word":"yet","start":558.28503,"end":558.60504,"confidence":0.9996277,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.20632104575634003},{"word":"because","start":558.60504,"end":558.84503,"confidence":0.7891046,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2269345372915268},{"word":"this","start":558.84503,"end":559.005,"confidence":0.9996476,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23316946625709536},{"word":"is","start":559.005,"end":559.16504,"confidence":0.99842477,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25591254234313965},{"word":"the","start":559.16504,"end":559.24506,"confidence":0.9992588,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2424335926771164},{"word":"first","start":559.24506,"end":559.48505,"confidence":0.9998394,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.2303466498851776},{"word":"time","start":559.48505,"end":559.72504,"confidence":0.9994636,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.13435643911361694},{"word":"that","start":559.72504,"end":559.885,"confidence":0.9991033,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1540365368127823},{"word":"we're","start":559.885,"end":560.125,"confidence":0.99879205,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13137489557266235},{"word":"going","start":560.125,"end":560.36505,"confidence":0.99921453,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.0923701673746109},{"word":"to","start":560.36505,"end":560.525,"confidence":0.99771583,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09504647552967072},{"word":"use","start":560.525,"end":560.765,"confidence":0.9962148,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.04720299690961838},{"word":"this","start":560.765,"end":561.265,"confidence":0.9993629,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1319558322429657},{"word":"model","start":561.645,"end":562.145,"confidence":0.9900115,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.0738079845905304},{"word":"of","start":562.28503,"end":562.525,"confidence":0.9935915,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08142532408237457},{"word":"a","start":562.525,"end":562.68506,"confidence":0.7168953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15463359653949738},{"word":"router","start":562.68506,"end":563.18506,"confidence":0.9992658,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.09754300862550735},{"word":"if","start":571.58,"end":571.82,"confidence":0.97873926,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1899663805961609},{"word":"you","start":571.82,"end":571.98,"confidence":0.99937785,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15399973094463348},{"word":"want","start":571.98,"end":572.48,"confidence":0.9883124,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.15154793858528137},{"word":"we","start":572.54,"end":572.62,"confidence":0.5123633,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.17823754251003265},{"word":"can","start":572.62,"end":573.12,"confidence":0.9998883,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16358134150505066},{"word":"try","start":573.58,"end":573.98,"confidence":0.97427714,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.15948334336280823},{"word":"to","start":573.98,"end":574.3,"confidence":0.9998596,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18875998258590695},{"word":"connect","start":574.3,"end":574.7,"confidence":0.99981266,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.1815444827079773},{"word":"the","start":574.7,"end":574.94,"confidence":0.9975636,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18746571242809296},{"word":"router","start":574.94,"end":575.44,"confidence":0.99548125,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.1721777617931366},{"word":"we'll","start":577.33997,"end":577.74,"confidence":0.9804215,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.2315964549779892},{"word":"be","start":577.74,"end":577.9,"confidence":0.99959785,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.28461891412734985},{"word":"providing","start":577.9,"end":578.38,"confidence":0.9999511,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.2932852506637573},{"word":"you","start":578.38,"end":578.54,"confidence":0.99969065,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3210369646549225},{"word":"an","start":578.54,"end":578.77997,"confidence":0.999627,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2581232190132141},{"word":"email","start":578.77997,"end":579.18,"confidence":0.99984944,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.24273225665092468},{"word":"instruction","start":579.18,"end":579.68,"confidence":0.9969488,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.20871521532535553},{"word":"once","start":580.22,"end":580.54,"confidence":0.9570417,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.23826998472213745},{"word":"you","start":580.54,"end":581.02,"confidence":0.99975806,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2071366310119629},{"word":"place","start":581.02,"end":581.33997,"confidence":0.9597448,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.17673230171203613},{"word":"an","start":581.33997,"end":581.58,"confidence":0.9994754,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.21682478487491608},{"word":"order","start":581.58,"end":582.08,"confidence":0.9517948,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.15404318273067474},{"word":"then","start":582.40497,"end":582.64496,"confidence":0.99837446,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.13365453481674194},{"word":"if","start":582.64496,"end":582.96497,"confidence":0.97968525,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.154557466506958},{"word":"it","start":582.96497,"end":583.125,"confidence":0.99703705,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16602589190006256},{"word":"doesn't","start":583.125,"end":583.445,"confidence":0.99967396,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.12266846746206284},{"word":"work","start":583.445,"end":583.945,"confidence":0.99441606,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.12932361662387848},{"word":"you","start":584.005,"end":584.08496,"confidence":0.911886,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12093493342399596},{"word":"can","start":584.08496,"end":584.40497,"confidence":0.9999198,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13026928901672363},{"word":"purchase","start":584.40497,"end":584.88495,"confidence":0.9992893,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":0.08539538085460663},{"word":"one","start":584.88495,"end":585.20496,"confidence":0.9992968,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11882685124874116},{"word":"from","start":585.20496,"end":585.365,"confidence":0.99937844,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1333336979150772},{"word":"us","start":585.365,"end":585.845,"confidence":0.9997422,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.13179828226566315},{"word":"if","start":585.845,"end":586.165,"confidence":0.8245739,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1424853652715683},{"word":"ever","start":586.165,"end":586.665,"confidence":0.99907213,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":0.1289021372795105},{"word":"yeah","start":604.7,"end":605.10004,"confidence":0.76056683,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03025872074067593},{"word":"because","start":605.10004,"end":605.60004,"confidence":0.81035405,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.02578924037516117},{"word":"yeah","start":606.14,"end":606.46,"confidence":0.7938675,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07518568634986877},{"word":"because","start":606.46,"end":606.86,"confidence":0.8301884,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.0718727707862854},{"word":"actually","start":606.86,"end":607.36,"confidence":0.99745524,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.09926575422286989},{"word":"even","start":607.74,"end":608.06,"confidence":0.987081,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.1077183485031128},{"word":"though","start":608.06,"end":608.3,"confidence":0.9998561,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.10094155371189116},{"word":"it","start":608.3,"end":608.54004,"confidence":0.99879646,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1230889931321144},{"word":"says","start":608.54004,"end":609.04004,"confidence":0.99278533,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.1185750886797905},{"word":"it's","start":609.58,"end":609.9,"confidence":0.8303772,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08230411261320114},{"word":"compatible","start":609.9,"end":610.4,"confidence":0.9637476,"punctuated_word":"compatible,","sentiment":"neutral","sentiment_score":-0.07996432483196259},{"word":"sometimes","start":610.62,"end":611.12,"confidence":0.99946564,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.18063659965991977},{"word":"there's","start":612.785,"end":613.265,"confidence":0.99401534,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.23292276263237},{"word":"an","start":613.265,"end":613.505,"confidence":0.99636465,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2500069737434387},{"word":"issue","start":613.505,"end":613.825,"confidence":0.9997218,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2966834008693695},{"word":"with","start":613.825,"end":614.065,"confidence":0.9999037,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3720787763595581},{"word":"the","start":614.065,"end":614.225,"confidence":0.99863976,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.361736923456192},{"word":"router","start":614.225,"end":614.70496,"confidence":0.9999634,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.22191067039966583},{"word":"that","start":614.70496,"end":615.02496,"confidence":0.9938006,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2131059467792511},{"word":"we","start":615.02496,"end":615.185,"confidence":0.99979025,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2666758894920349},{"word":"cannot","start":615.185,"end":615.685,"confidence":0.99961686,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.35719621181488037},{"word":"connect","start":615.825,"end":616.14496,"confidence":0.9707393,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.2844356298446655},{"word":"it","start":616.14496,"end":616.305,"confidence":0.9987381,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20132625102996823},{"word":"with","start":616.305,"end":616.545,"confidence":0.9994142,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.29331424832344055},{"word":"the","start":616.545,"end":616.70496,"confidence":0.99293125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23424561321735385},{"word":"service","start":616.70496,"end":617.20496,"confidence":0.99109185,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.19875167310237885},{"word":"in","start":618.46497,"end":618.70496,"confidence":0.90347534,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.03650388494133949},{"word":"that","start":618.70496,"end":618.945,"confidence":0.9993912,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.009391136467456818},{"word":"case","start":618.945,"end":619.345,"confidence":0.9644133,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.004663935862481594},{"word":"we","start":619.345,"end":619.505,"confidence":0.9310452,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04374666512012482},{"word":"need","start":619.505,"end":619.665,"confidence":0.9984633,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05934854596853256},{"word":"yeah","start":620.14496,"end":620.46497,"confidence":0.9902249,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03534343093633652},{"word":"in","start":620.46497,"end":620.785,"confidence":0.99940073,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.07410617172718048},{"word":"that","start":620.785,"end":621.02496,"confidence":0.9999391,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08955879509449005},{"word":"case","start":621.02496,"end":621.345,"confidence":0.9974362,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.07733718305826187},{"word":"we","start":621.345,"end":621.58496,"confidence":0.999892,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08519130945205688},{"word":"need","start":621.58496,"end":621.825,"confidence":0.99968994,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13819381594657898},{"word":"to","start":621.825,"end":622.14496,"confidence":0.9996489,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1272389441728592},{"word":"get","start":622.14496,"end":622.305,"confidence":0.9997768,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1291271299123764},{"word":"a","start":622.305,"end":622.46497,"confidence":0.999579,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0734819620847702},{"word":"new","start":622.46497,"end":622.625,"confidence":0.9998933,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.05903909355401993},{"word":"one","start":622.625,"end":622.945,"confidence":0.9998048,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05536368489265442},{"word":"if","start":622.945,"end":623.105,"confidence":0.77555895,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03339388594031334},{"word":"ever","start":623.105,"end":623.605,"confidence":0.95230657,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.04060320183634758},{"word":"but","start":623.825,"end":624.14496,"confidence":0.99937123,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.014852963387966156},{"word":"we","start":624.14496,"end":624.545,"confidence":0.99922025,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0050121694803237915},{"word":"we","start":624.545,"end":624.785,"confidence":0.95900965,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.030286632478237152},{"word":"do","start":624.785,"end":625.285,"confidence":0.99969506,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.013547420501708984},{"word":"have","start":625.425,"end":625.77,"confidence":0.9783263,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006095558404922485},{"word":"customer","start":625.93,"end":626.41003,"confidence":0.99387664,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.016371458768844604},{"word":"who","start":626.41003,"end":626.65,"confidence":0.99952817,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.007438741624355316},{"word":"can","start":626.65,"end":626.81,"confidence":0.99994934,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.009119786322116852},{"word":"use","start":626.81,"end":627.05005,"confidence":0.99987125,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.025352220982313156},{"word":"their","start":627.05005,"end":627.29004,"confidence":0.99982905,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.0008358210325241089},{"word":"own","start":627.29004,"end":627.53,"confidence":0.9994229,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.03454206883907318},{"word":"router","start":627.53,"end":628.03,"confidence":0.9274654,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.015560612082481384},{"word":"but","start":629.05005,"end":629.37,"confidence":0.99921596,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02035761997103691},{"word":"for","start":629.37,"end":629.61005,"confidence":0.9430644,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0431901216506958},{"word":"some","start":629.61005,"end":629.85004,"confidence":0.9998215,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.15457715094089508},{"word":"reason","start":629.85004,"end":630.17004,"confidence":0.98778665,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.17695525288581848},{"word":"there","start":630.17004,"end":630.41003,"confidence":0.99968696,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2319423407316208},{"word":"are","start":630.41003,"end":630.49,"confidence":0.7816971,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2812729477882385},{"word":"some","start":630.49,"end":630.73004,"confidence":0.9998723,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.37124404311180115},{"word":"router","start":630.73004,"end":631.13,"confidence":0.9960079,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.2714446485042572},{"word":"that","start":631.13,"end":631.61005,"confidence":0.99986243,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.297280877828598},{"word":"we","start":631.61005,"end":631.77,"confidence":0.98547137,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.344061940908432},{"word":"cannot","start":631.77,"end":632.17004,"confidence":0.9989222,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.3720779418945313},{"word":"configure","start":632.17004,"end":632.67004,"confidence":0.999569,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.258043110370636},{"word":"even","start":632.81,"end":632.97003,"confidence":0.95849746,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.2482718676328659},{"word":"though","start":632.97003,"end":633.21,"confidence":0.99970007,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.21985772252082825},{"word":"it's","start":633.21,"end":633.45,"confidence":0.999444,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22835712134838104},{"word":"compatible","start":633.45,"end":633.95,"confidence":0.780089,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":-0.1935408115386963},{"word":"maybe","start":634.97003,"end":635.29004,"confidence":0.9973207,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.200037881731987},{"word":"because","start":635.29004,"end":635.61005,"confidence":0.99131197,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.21951782703399655},{"word":"it's","start":635.61005,"end":635.93,"confidence":0.6811546,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2738431692123413},{"word":"still","start":635.93,"end":636.43,"confidence":0.82486063,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.27025681734085083},{"word":"configured","start":636.81,"end":637.31,"confidence":0.9963325,"punctuated_word":"configured","sentiment":"neutral","sentiment_score":-0.22629229724407196},{"word":"from","start":638.01,"end":638.25,"confidence":0.99681574,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.244322806596756},{"word":"your","start":638.25,"end":638.57,"confidence":0.99963903,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2065686136484146},{"word":"previous","start":638.57,"end":639.07,"confidence":0.9998617,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.15901564061641693},{"word":"isp","start":639.13,"end":639.63,"confidence":0.9984994,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":-0.1281062215566635},{"word":"or","start":641.27496,"end":641.77496,"confidence":0.999059,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.19725286960601807},{"word":"it","start":642.15497,"end":642.39496,"confidence":0.988987,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2058807611465454},{"word":"cannot","start":642.39496,"end":642.795,"confidence":0.99936897,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.28955185413360596},{"word":"manually","start":642.795,"end":643.295,"confidence":0.9998517,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":-0.28084084391593933},{"word":"enter","start":643.355,"end":643.675,"confidence":0.9991211,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.2242153435945511},{"word":"the","start":643.675,"end":644.07495,"confidence":0.9987257,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21058687567710876},{"word":"credentials","start":644.07495,"end":644.57495,"confidence":0.7589167,"punctuated_word":"credentials?","sentiment":"neutral","sentiment_score":-0.19226181507110596},{"word":"yeah","start":657.77,"end":658.08997,"confidence":0.8072674,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08585269004106522},{"word":"sure","start":658.08997,"end":658.58997,"confidence":0.9252149,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1938934624195099},{"word":"once","start":659.21,"end":659.52997,"confidence":0.7299672,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.22158032655715945},{"word":"we","start":659.52997,"end":659.77,"confidence":0.999516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18540936708450317},{"word":"receive","start":659.77,"end":660.17,"confidence":0.7813139,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.21994850039482117},{"word":"the","start":660.17,"end":660.41,"confidence":0.9999126,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2302643209695816},{"word":"order","start":660.41,"end":660.89,"confidence":0.96900135,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.21401409804821017},{"word":"then","start":660.89,"end":661.39,"confidence":0.99934524,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.23815715312957764},{"word":"we're","start":662.49,"end":662.81,"confidence":0.9869975,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2295229285955429},{"word":"going","start":662.81,"end":663.05,"confidence":0.99981636,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.2542153596878052},{"word":"to","start":663.05,"end":663.21,"confidence":0.9994025,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22715401649475095},{"word":"send","start":663.21,"end":663.61,"confidence":0.9529713,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2209484726190567},{"word":"we're","start":663.77,"end":664.01,"confidence":0.9971732,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2663653492927551},{"word":"going","start":664.01,"end":664.25,"confidence":0.9997471,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.28270140290260315},{"word":"to","start":664.25,"end":664.33,"confidence":0.99761826,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27590706944465637},{"word":"process","start":664.33,"end":664.73,"confidence":0.9998442,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.28635576367378235},{"word":"it","start":664.73,"end":665.21,"confidence":0.9989215,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.30973249673843384},{"word":"right","start":665.21,"end":665.45,"confidence":0.9949595,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.29563021659851074},{"word":"away","start":665.45,"end":665.85,"confidence":0.76628155,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":0.22238078713417053},{"word":"then","start":665.85,"end":666.35,"confidence":0.9990237,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.13882780075073242},{"word":"we'll","start":666.575,"end":666.815,"confidence":0.99943864,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1870931386947632},{"word":"send","start":666.815,"end":666.975,"confidence":0.99989426,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.19439923763275144},{"word":"you","start":666.975,"end":667.21497,"confidence":0.9998815,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24227404594421387},{"word":"an","start":667.21497,"end":667.375,"confidence":0.9998565,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.18456147611141205},{"word":"email","start":667.375,"end":667.775,"confidence":0.9998116,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.15526838600635529},{"word":"instruction","start":667.775,"end":668.255,"confidence":0.9930461,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.20768937468528748},{"word":"on","start":668.255,"end":668.415,"confidence":0.9996766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22479555010795593},{"word":"how","start":668.415,"end":668.575,"confidence":0.9999285,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.2300865650177002},{"word":"to","start":668.575,"end":668.735,"confidence":0.99978393,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2153831422328949},{"word":"connect","start":668.735,"end":669.055,"confidence":0.99974006,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.14541783928871155},{"word":"your","start":669.055,"end":669.535,"confidence":0.9958968,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19547368586063385},{"word":"own","start":669.535,"end":669.695,"confidence":0.982872,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.19496312737464905},{"word":"router","start":669.695,"end":670.195,"confidence":0.81250215,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.17058414220809937},{"word":"then","start":670.335,"end":670.835,"confidence":0.9956735,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.14286687970161438},{"word":"just","start":670.895,"end":671.135,"confidence":0.9861799,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15807528793811798},{"word":"give","start":671.135,"end":671.375,"confidence":0.9998054,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.13560067117214203},{"word":"us","start":671.375,"end":671.615,"confidence":0.9997713,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1600024700164795},{"word":"a","start":671.615,"end":671.695,"confidence":0.99798703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15403927862644196},{"word":"call","start":671.695,"end":672.175,"confidence":0.98631984,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.12074132263660432},{"word":"then","start":672.175,"end":672.495,"confidence":0.8707055,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.15707874298095703},{"word":"if","start":672.495,"end":672.815,"confidence":0.9603183,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15413248538970947},{"word":"you","start":672.815,"end":672.975,"confidence":0.9921605,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11538609117269516},{"word":"run","start":672.975,"end":673.295,"confidence":0.9199187,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.06789128482341766},{"word":"into","start":673.295,"end":673.535,"confidence":0.9956156,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.07429422438144684},{"word":"any","start":673.535,"end":673.855,"confidence":0.9994887,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1240324079990387},{"word":"issues","start":673.855,"end":674.355,"confidence":0.9998031,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.038578249514102936},{"word":"so","start":674.495,"end":674.735,"confidence":0.77887726,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.13558287918567655},{"word":"we","start":674.735,"end":674.895,"confidence":0.99977976,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1666332334280014},{"word":"can","start":674.895,"end":675.135,"confidence":0.99991024,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19680377840995789},{"word":"troubleshoot","start":675.135,"end":675.635,"confidence":0.9995368,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":0.16056208312511444},{"word":"it","start":675.775,"end":676.275,"confidence":0.99868894,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12999936938285828},{"word":"actually","start":695.245,"end":695.745,"confidence":0.9781879,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.03066079877316952},{"word":"do","start":696.125,"end":696.285,"confidence":0.971857,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021377064287662503},{"word":"you","start":696.285,"end":696.365,"confidence":0.9996138,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028668466955423355},{"word":"have","start":696.365,"end":696.605,"confidence":0.99996233,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.032087601721286774},{"word":"your","start":696.605,"end":697.105,"confidence":0.9995173,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029452446848154068},{"word":"passport","start":697.245,"end":697.745,"confidence":0.9018482,"punctuated_word":"passport","sentiment":"neutral","sentiment_score":0.03738539665937424},{"word":"number","start":697.805,"end":698.20496,"confidence":0.93686795,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.04126099497079849},{"word":"that","start":698.20496,"end":698.70496,"confidence":0.99959856,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.07820480316877365},{"word":"will","start":698.845,"end":699.08496,"confidence":0.9841792,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14366982877254486},{"word":"work","start":699.08496,"end":699.32495,"confidence":0.99838114,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.15002897381782532},{"word":"fine","start":699.32495,"end":699.725,"confidence":0.9990023,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.1652437150478363},{"word":"also","start":699.725,"end":700.20496,"confidence":0.965025,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.1493348777294159},{"word":"yeah","start":700.20496,"end":700.70496,"confidence":0.9954525,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1092064529657364},{"word":"you","start":700.76495,"end":700.925,"confidence":0.9975943,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09007896482944489},{"word":"can","start":700.925,"end":701.425,"confidence":0.99989045,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08527997881174088},{"word":"enter","start":701.56494,"end":702.06494,"confidence":0.9242573,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.06211031228303909},{"word":"enter","start":702.52496,"end":702.845,"confidence":0.96591324,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.04919815808534622},{"word":"that","start":702.845,"end":703.08496,"confidence":0.99841976,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0719766616821289},{"word":"instead","start":703.08496,"end":703.58496,"confidence":0.99878746,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.06390683352947235},{"word":"coupon","start":716.17,"end":716.67,"confidence":0.8406672,"punctuated_word":"Coupon?","sentiment":"neutral","sentiment_score":0.02307659387588501},{"word":"yes","start":719.21,"end":719.71,"confidence":0.9802387,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1140526831150055},{"word":"you","start":720.25,"end":720.41,"confidence":0.78426075,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.108222633600235},{"word":"can","start":720.41,"end":720.91,"confidence":0.9998603,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1479926556348801},{"word":"use","start":721.13,"end":721.53,"confidence":0.97546834,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.20710153877735135},{"word":"the","start":721.53,"end":722.03,"confidence":0.8910507,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2268548309803009},{"word":"saver","start":722.535,"end":722.935,"confidence":0.8055777,"punctuated_word":"saver","sentiment":"neutral","sentiment_score":0.1706662476062775},{"word":"15","start":722.935,"end":723.435,"confidence":0.9982889,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.21362581849098208},{"word":"coupon","start":723.575,"end":724.075,"confidence":0.9631533,"punctuated_word":"coupon,","sentiment":"neutral","sentiment_score":0.14094045758247375},{"word":"but","start":724.535,"end":724.855,"confidence":0.9996991,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.06626876443624496},{"word":"that","start":724.855,"end":725.095,"confidence":0.99973494,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.055463336408138275},{"word":"only","start":725.095,"end":725.495,"confidence":0.999634,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.010243650525808334},{"word":"applies","start":725.495,"end":725.995,"confidence":0.99974614,"punctuated_word":"applies","sentiment":"neutral","sentiment_score":0.03751515224575997},{"word":"for","start":726.535,"end":727.035,"confidence":0.98584646,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03722339868545532},{"word":"twelve","start":727.415,"end":727.815,"confidence":0.743106,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.06550425291061401},{"word":"or","start":727.815,"end":728.055,"confidence":0.9743346,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0535564199090004},{"word":"twenty","start":728.055,"end":728.375,"confidence":0.9640342,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.08788745105266571},{"word":"four","start":728.375,"end":728.615,"confidence":0.9985044,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.08711577206850052},{"word":"month","start":728.615,"end":729.01495,"confidence":0.98780197,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.07441922277212143},{"word":"contract","start":729.01495,"end":729.51495,"confidence":0.99861133,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.1120659112930298},{"word":"it's","start":731.975,"end":732.295,"confidence":0.86619973,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04285107180476189},{"word":"a","start":732.295,"end":732.535,"confidence":0.5716335,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0289553664624691},{"word":"15","start":732.535,"end":733.035,"confidence":0.9974946,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.021185703575611115},{"word":"percent","start":733.095,"end":733.595,"confidence":0.9923058,"punctuated_word":"percent","sentiment":"neutral","sentiment_score":0.033299777656793594},{"word":"off","start":733.65497,"end":734.15497,"confidence":0.7620474,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":0.05840051546692848},{"word":"yeah","start":734.695,"end":735.095,"confidence":0.9354879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06799755245447159},{"word":"if","start":735.095,"end":735.415,"confidence":0.9912401,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06767000257968903},{"word":"you're","start":735.415,"end":735.65497,"confidence":0.9921425,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06536179780960083},{"word":"going","start":735.65497,"end":735.89496,"confidence":0.99947006,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.08612708747386932},{"word":"to","start":735.89496,"end":736.055,"confidence":0.9990182,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06729920208454132},{"word":"choose","start":736.055,"end":736.295,"confidence":0.9990822,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.05661455914378166},{"word":"the","start":736.295,"end":736.45496,"confidence":0.54567575,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06583389639854431},{"word":"no","start":736.45496,"end":736.695,"confidence":0.99677086,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.04118606820702553},{"word":"contract","start":736.695,"end":737.195,"confidence":0.8363001,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.02917795442044735},{"word":"we're","start":738.38,"end":738.7,"confidence":0.8290528,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.06392409652471542},{"word":"on","start":738.7,"end":738.86005,"confidence":0.99561596,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03447237238287926},{"word":"a","start":738.86005,"end":738.94,"confidence":0.74538285,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03301616758108139},{"word":"regular","start":738.94,"end":739.44,"confidence":0.999736,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":0.028887823224067688},{"word":"prices","start":742.38,"end":742.88,"confidence":0.90119284,"punctuated_word":"prices.","sentiment":"neutral","sentiment_score":0.014296025037765505},{"word":"i'm","start":746.54004,"end":746.62006,"confidence":0.78566,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09085153788328172},{"word":"sorry","start":746.62006,"end":747.12006,"confidence":0.97213125,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.08110838383436203},{"word":"yeah","start":759.455,"end":759.775,"confidence":0.80492437,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.044500891119241714},{"word":"sure","start":759.775,"end":760.015,"confidence":0.79882836,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07798173278570175},{"word":"just","start":760.015,"end":760.335,"confidence":0.78609717,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05552738159894943},{"word":"do","start":760.335,"end":760.41504,"confidence":0.8796891,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05215245485305786},{"word":"you","start":760.41504,"end":760.495,"confidence":0.5243557,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07738317549228668},{"word":"want","start":760.495,"end":760.655,"confidence":0.9862497,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.02605338767170906},{"word":"me","start":760.655,"end":760.895,"confidence":0.99925643,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04350874945521355},{"word":"to","start":760.895,"end":761.29504,"confidence":0.99653316,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029352398589253426},{"word":"stay","start":761.29504,"end":761.455,"confidence":0.9898282,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.03960968926548958},{"word":"on","start":761.455,"end":761.955,"confidence":0.9875401,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04236599802970886},{"word":"stay","start":762.175,"end":762.41504,"confidence":0.99043953,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.2921473979949951},{"word":"on","start":762.41504,"end":762.655,"confidence":0.9987293,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2371562123298645},{"word":"the","start":762.655,"end":762.895,"confidence":0.9334132,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3272073268890381},{"word":"phone","start":762.895,"end":763.395,"confidence":0.6433277,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.12792763113975525},{"word":"okay","start":763.775,"end":764.255,"confidence":0.7918512,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05830550566315651},{"word":"sure","start":764.255,"end":764.755,"confidence":0.9969622,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07007303833961487},{"word":"yes","start":789.075,"end":789.395,"confidence":0.9388813,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.040311720222234726},{"word":"that's","start":789.395,"end":789.635,"confidence":0.9990586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.080112025141716},{"word":"correct","start":789.635,"end":790.035,"confidence":0.99897206,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.10937372595071793},{"word":"that's","start":790.035,"end":790.535,"confidence":0.9984106,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.00413842499256134},{"word":"our","start":790.675,"end":790.995,"confidence":0.98802805,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.11028913408517838},{"word":"cheapest","start":790.995,"end":791.475,"confidence":0.9997844,"punctuated_word":"cheapest","sentiment":"neutral","sentiment_score":-0.04163682460784912},{"word":"one","start":791.475,"end":791.975,"confidence":0.86665595,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.15438181161880493},{"word":"in","start":940.37,"end":940.52997,"confidence":0.54958814,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.08222271502017975},{"word":"case","start":940.52997,"end":940.76996,"confidence":0.9439331,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.08268691599369049},{"word":"you","start":940.76996,"end":940.93,"confidence":0.9215931,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048612456768751144},{"word":"we'll","start":941.88995,"end":942.12994,"confidence":0.80014616,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0641433447599411},{"word":"just","start":942.12994,"end":942.52997,"confidence":0.9572535,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06020152568817139},{"word":"wait","start":942.52997,"end":942.76996,"confidence":0.99958295,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.04403536021709442},{"word":"for","start":942.76996,"end":943.08997,"confidence":0.99973315,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04253489524126053},{"word":"it","start":943.08997,"end":943.425,"confidence":0.98164546,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08075641840696335},{"word":"the","start":945.345,"end":945.58496,"confidence":0.95851564,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.07706862688064575},{"word":"website","start":945.58496,"end":946.08496,"confidence":0.99836594,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.11134589463472366},{"word":"will","start":946.14496,"end":946.385,"confidence":0.999456,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07665596157312393},{"word":"notify","start":946.385,"end":946.865,"confidence":0.9994704,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.06425125151872635},{"word":"us","start":946.865,"end":947.365,"confidence":0.9995214,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.045717041939496994},{"word":"if","start":947.90497,"end":948.14496,"confidence":0.98396677,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04686091095209122},{"word":"the","start":948.14496,"end":948.305,"confidence":0.999716,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2761858403682709},{"word":"order","start":948.305,"end":948.705,"confidence":0.9990025,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.4512086510658264},{"word":"is","start":948.705,"end":948.865,"confidence":0.9732388,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3141312301158905},{"word":"successful","start":948.865,"end":949.365,"confidence":0.99464726,"punctuated_word":"successful.","sentiment":"neutral","sentiment_score":0.3140590488910675},{"word":"mhmm","start":949.58496,"end":950.08496,"confidence":0.97329175,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11483243107795715},{"word":"may","start":951.825,"end":951.985,"confidence":0.91895396,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.08474414050579071},{"word":"i","start":951.985,"end":952.065,"confidence":0.9988187,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07465581595897675},{"word":"know","start":952.065,"end":952.305,"confidence":0.999907,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.06696029007434845},{"word":"your","start":952.305,"end":952.545,"confidence":0.99923337,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04686551541090011},{"word":"name","start":952.545,"end":952.785,"confidence":0.9987608,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.06432878226041794},{"word":"please","start":952.785,"end":953.285,"confidence":0.9990178,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.06536005437374115},{"word":"okay","start":955.90497,"end":956.40497,"confidence":0.7485963,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04695071280002594},{"word":"okay","start":960.06,"end":960.56,"confidence":0.97619987,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08605853468179703},{"word":"okay","start":969.34,"end":969.82,"confidence":0.9597746,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11673921346664427},{"word":"i","start":969.82,"end":969.98004,"confidence":0.99002844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1033322811126709},{"word":"see","start":969.98004,"end":970.14,"confidence":0.97698677,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.1253577023744583},{"word":"there","start":970.14,"end":970.38,"confidence":0.9997329,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.18557779490947723},{"word":"you","start":970.38,"end":970.54004,"confidence":0.9521786,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1623077392578125},{"word":"go","start":970.54004,"end":970.94,"confidence":0.99485254,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.21706032752990723},{"word":"we","start":970.94,"end":971.18005,"confidence":0.8227276,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.22754649817943573},{"word":"received","start":971.18005,"end":971.58,"confidence":0.9962902,"punctuated_word":"received","sentiment":"positive","sentiment_score":0.3736371397972107},{"word":"the","start":971.58,"end":971.74005,"confidence":0.999158,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.33074286580085754},{"word":"order","start":971.74005,"end":972.24005,"confidence":0.90616167,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.3007458448410034},{"word":"it's","start":973.82,"end":974.14,"confidence":0.9802587,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2397080659866333},{"word":"chen","start":974.14,"end":974.46,"confidence":0.58614546,"punctuated_word":"Chen","sentiment":"neutral","sentiment_score":0.2416810840368271},{"word":"yapen","start":974.46,"end":974.96,"confidence":0.70502555,"punctuated_word":"Yapen.","sentiment":"neutral","sentiment_score":0.22020387649536133},{"word":"so","start":975.52496,"end":975.76495,"confidence":0.99985445,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23784074187278748},{"word":"what","start":975.76495,"end":976.08496,"confidence":0.99877757,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.2894207239151001},{"word":"we're","start":976.08496,"end":976.485,"confidence":0.8754207,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2875332534313202},{"word":"going","start":976.485,"end":976.88495,"confidence":0.9997135,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.28919053077697754},{"word":"to","start":976.88495,"end":977.045,"confidence":0.9992472,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27270424365997314},{"word":"do","start":977.045,"end":977.20496,"confidence":0.9999082,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2891160845756531},{"word":"now","start":977.20496,"end":977.52496,"confidence":0.99957734,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.2956194579601288},{"word":"is","start":977.52496,"end":978.00494,"confidence":0.99908173,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26733526587486267},{"word":"we're","start":978.00494,"end":978.40497,"confidence":0.98605895,"punctuated_word":"we're","sentiment":"positive","sentiment_score":0.3454461097717285},{"word":"going","start":978.40497,"end":978.64496,"confidence":0.9998392,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.3310795724391937},{"word":"to","start":978.64496,"end":978.805,"confidence":0.9989503,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3442552387714386},{"word":"process","start":978.805,"end":979.20496,"confidence":0.99989474,"punctuated_word":"process","sentiment":"positive","sentiment_score":0.333556592464447},{"word":"your","start":979.20496,"end":979.44495,"confidence":0.9997389,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.389693945646286},{"word":"order","start":979.44495,"end":979.94495,"confidence":0.9999472,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.364041268825531},{"word":"within","start":980.32495,"end":980.64496,"confidence":0.9986916,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.3042135536670685},{"word":"this","start":980.64496,"end":980.88495,"confidence":0.99984336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.3129347562789917},{"word":"day","start":980.88495,"end":981.38495,"confidence":0.879905,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2911311388015747},{"word":"then","start":981.685,"end":982.185,"confidence":0.99859816,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.18272246420383453},{"word":"once","start":982.725,"end":983.225,"confidence":0.9850935,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.20589888095855713},{"word":"we","start":984.40497,"end":984.725,"confidence":0.8154437,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2695643901824951},{"word":"activated","start":984.725,"end":985.225,"confidence":0.99200845,"punctuated_word":"activated","sentiment":"positive","sentiment_score":0.3522704243659973},{"word":"the","start":985.365,"end":985.605,"confidence":0.62183934,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2776355445384979},{"word":"service","start":985.605,"end":986.00494,"confidence":0.99498546,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.2774156928062439},{"word":"successfully","start":986.00494,"end":986.50494,"confidence":0.9947506,"punctuated_word":"successfully,","sentiment":"neutral","sentiment_score":0.30559635162353516},{"word":"we'll","start":986.805,"end":987.305,"confidence":0.9943938,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.25002264976501465},{"word":"notify","start":987.365,"end":987.865,"confidence":0.99473107,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.2066192477941513},{"word":"you","start":987.925,"end":988.165,"confidence":0.9998036,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25806525349617004},{"word":"via","start":988.165,"end":988.485,"confidence":0.99386674,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.19561198353767395},{"word":"email","start":988.485,"end":988.96497,"confidence":0.99958235,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2366876006126404},{"word":"and","start":988.96497,"end":989.285,"confidence":0.99884534,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15228216350078583},{"word":"sms","start":989.285,"end":989.785,"confidence":0.99805874,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":0.19620011746883392},{"word":"message","start":989.925,"end":990.425,"confidence":0.9988483,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":0.2137111723423004},{"word":"hello","start":997.51,"end":998.01,"confidence":0.9870248,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08264719694852829},{"word":"can","start":998.31,"end":998.55,"confidence":0.9973356,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02069017663598061},{"word":"you","start":998.55,"end":998.63,"confidence":0.991702,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026311449706554413},{"word":"hear","start":998.63,"end":998.79,"confidence":0.9997352,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.03203245997428894},{"word":"me","start":998.79,"end":999.29,"confidence":0.9998207,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.049747541546821594},{"word":"yes","start":1000.55,"end":1001.05,"confidence":0.93870974,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01694273203611374},{"word":"so","start":1001.59,"end":1002.09,"confidence":0.9951239,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2059933990240097},{"word":"we're","start":1003.745,"end":1004.065,"confidence":0.99729955,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.23281192779541016},{"word":"going","start":1004.065,"end":1004.305,"confidence":0.99986124,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.22556793689727783},{"word":"to","start":1004.305,"end":1004.465,"confidence":0.9994803,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26416295766830444},{"word":"process","start":1004.465,"end":1004.78503,"confidence":0.99987376,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.22200530767440796},{"word":"the","start":1004.78503,"end":1005.025,"confidence":0.99983394,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2242136299610138},{"word":"order","start":1005.025,"end":1005.34503,"confidence":0.9999598,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.2243693470954895},{"word":"now","start":1005.34503,"end":1005.585,"confidence":0.7438422,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.15858924388885498},{"word":"then","start":1005.585,"end":1005.985,"confidence":0.9960834,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10177400708198547},{"word":"just","start":1005.985,"end":1006.145,"confidence":0.9945891,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16966605186462402},{"word":"wait","start":1006.145,"end":1006.385,"confidence":0.9996922,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.15052065253257751},{"word":"within","start":1006.385,"end":1006.705,"confidence":0.99961215,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.11251713335514069},{"word":"this","start":1006.705,"end":1006.945,"confidence":0.9967974,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.14838907122612},{"word":"day","start":1006.945,"end":1007.445,"confidence":0.9870084,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.12030615657567978},{"word":"for","start":1007.825,"end":1008.065,"confidence":0.9988984,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08967098593711853},{"word":"the","start":1008.065,"end":1008.305,"confidence":0.99981016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19484494626522064},{"word":"confirmation","start":1008.305,"end":1008.805,"confidence":0.9993362,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.19371730089187625},{"word":"and","start":1009.34503,"end":1009.84503,"confidence":0.98090667,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16792593896389008},{"word":"the","start":1010.385,"end":1010.545,"confidence":0.9627396,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31315189599990845},{"word":"email","start":1010.545,"end":1011.025,"confidence":0.99871886,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2607112526893616},{"word":"instruction","start":1011.025,"end":1011.525,"confidence":0.9908953,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.2349535226821899},{"word":"that","start":1011.585,"end":1011.825,"confidence":0.99969316,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15745598077774048},{"word":"we're","start":1011.825,"end":1011.985,"confidence":0.99967253,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.16215595602989197},{"word":"going","start":1011.985,"end":1012.22504,"confidence":0.99975723,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1348918080329895},{"word":"to","start":1012.22504,"end":1012.385,"confidence":0.9995523,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1426578164100647},{"word":"send","start":1012.385,"end":1012.705,"confidence":0.99987876,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1588892936706543},{"word":"you","start":1012.705,"end":1013.205,"confidence":0.9968603,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15110690891742706},{"word":"mhmm","start":1014.78503,"end":1015.28503,"confidence":0.9491809,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03174782171845436},{"word":"yeah","start":1015.505,"end":1016.005,"confidence":0.97592133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07042932510375977},{"word":"okay","start":1017.47095,"end":1017.97095,"confidence":0.7083491,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06936368346214294},{"word":"that's","start":1018.03094,"end":1018.27094,"confidence":0.9986173,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08719502389431},{"word":"it","start":1018.27094,"end":1018.67096,"confidence":0.99903023,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07466215640306473},{"word":"bye","start":1018.67096,"end":1018.91095,"confidence":0.92871827,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14595964550971985},{"word":"for","start":1018.91095,"end":1019.15094,"confidence":0.99864215,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09814400225877762},{"word":"now","start":1019.15094,"end":1019.65094,"confidence":0.9998541,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.12317933142185213},{"word":"thank","start":1020.11096,"end":1020.43097,"confidence":0.7622393,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7425336241722107},{"word":"you","start":1020.43097,"end":1020.93097,"confidence":0.99957347,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6432623863220215},{"word":"bye","start":1023.23096,"end":1023.73096,"confidence":0.9652662,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.13224893808364868}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nYes. Mhmm. I see. So your address is at 240 Street, Philip, A C T? And for the unit number, can I also have your unit number?\n\nOkay. Hang on. Let me just check the address. Okay. So upon checking, it's available under Supa Network.\n\nSo are you on our website right now? Yeah. So kindly proceed with the networks and Supa Networks. So when you click that one, you can see then our fan speed available and the router, if you will be needing a router. How can you hear me well?\n\nIs anyone working from home or just for Sure. Mhmm. Actually, if you will be using this for work, I suggest the superfast one because maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time. Yeah. The NBN 100 unlimited.\n\nIt's 100 Mbps for uploads and for the download speed. The router? Mhmm. Actually, that is a bring your own modem. As long as the router is compatible with optic fiber upgrade connection, it should be working fine.\n\nWe're just going to send you credentials for you to configure your own router, then it should be connected right away. Mhmm. May I know what is the make and model of the router for us to check the compatibility, if ever? Mhmm. Actually, it's for the twelve month contract.\n\nAs you can see, we have a 15% discount for the first three month and first month free. And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher if ever. Yeah. That's the only difference. But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever.\n\nMhmm. But for the but for the no contract, I just need to pay for the connection fee, which is the $65. And you can cancel anytime as long as your outstanding balance, yes, is settled. Mhmm. Are we going to use your own router, if ever?\n\nYes. So may I know the make and model of the router for us to check if it's compatible? Yeah. And the model of it for us to check. Mhmm.\n\nYeah. You can see those at the back of the router. There's a speaker there. Huawei. Mhmm.\n\nThe model, was it? Mhmm. W s. So it's Huawei w s seven zero zero two? That's it?\n\nIt does it does it has a Wi Fi six router at the end? Does it have a Wi Fi six router at the end? Yeah. Can you read the full name of the router? Mhmm.\n\nVersion two. Mhmm. Version two B2? Okay. Yes, ma'am.\n\nSo it's just a Huawei w s seven zero zero two version two router? Okay. Me too. Okay. I see.\n\nIs it okay if I put you on hold for a while? Let me just check the router. Okay. Hang on. Hello?\n\nYes. Thank you for waiting. So upon checking the your router, we see that it's a standard home Wi Fi router, and it says it support triple PoE authentication, what which is what we need. Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected. But we're not quite sure yet because this is the first time that we're going to use this model of a router.\n\nIf you want, we can try to connect the router. We'll be providing you an email instruction once you place an order. Then if it doesn't work, you can purchase one from us if ever. Yeah. Because, yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service.\n\nIn that case, we need yeah. In that case, we need to get a new one if ever. But we we do have customer who can use their own router. But for some reason, there are some router that we cannot configure even though it's compatible. Maybe because it's still configured from your previous ISP or it cannot manually enter the credentials?\n\nYeah. Sure. Once we receive the order, then we're going to send we're going to process it right away. Then we'll send you an email instruction on how to connect your own router. Then just give us a call then if you run into any issues so we can troubleshoot it.\n\nActually, do you have your passport number? That will work fine also. Yeah. You can enter enter that instead. Coupon?\n\nYes. You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract. It's a 15 percent off. Yeah. If you're going to choose the no contract.\n\nWe're on a regular prices. I'm sorry? Yeah. Sure. Just do you want me to stay on stay on the phone?\n\nOkay. Sure. Yes. That's correct. That's our cheapest one.\n\nIn case you we'll just wait for it. The website will notify us if the order is successful. Mhmm. May I know your name, please? Okay.\n\nOkay. Okay. I see. There you go. We received the order.\n\nIt's Chen Yapen. So what we're going to do now is we're going to process your order within this day. Then once we activated the service successfully, we'll notify you via email and SMS message. Hello? Can you hear me?\n\nYes. So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you. Mhmm. Yeah. Okay.\n\nThat's it. Bye for now. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17404824495315552},{"text":"Good afternoon.","start":2.1599998,"end":2.8999999,"sentiment":"positive","sentiment_score":0.3956282138824463},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"positive","sentiment_score":0.3434200499738966},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"positive","sentiment_score":0.3589880069096883},{"text":"Yes.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.10454925894737244}],"sentiment":"neutral","sentiment_score":0.3310424895847545,"num_words":17,"start":1.76,"end":10.66},{"sentences":[{"text":"Yes.","start":14.639999,"end":15.12,"sentiment":"neutral","sentiment_score":0.06818701326847076},{"text":"Mhmm.","start":15.12,"end":15.435,"sentiment":"neutral","sentiment_score":0.02790410816669464},{"text":"I see.","start":45.665,"end":46.865,"sentiment":"neutral","sentiment_score":0.007771932519972324},{"text":"So your address is at 240 Street, Philip, A C T?","start":46.865,"end":51.285,"sentiment":"neutral","sentiment_score":0.012679735367948359},{"text":"And for the unit number, can I also have your unit number?","start":52.625,"end":56.04,"sentiment":"neutral","sentiment_score":0.012327436357736588}],"sentiment":"neutral","sentiment_score":0.014779307845014113,"num_words":27,"start":14.639999,"end":56.04},{"sentences":[{"text":"Okay.","start":63.0,"end":63.5,"sentiment":"neutral","sentiment_score":0.012727325782179832},{"text":"Hang on.","start":64.92,"end":65.32,"sentiment":"neutral","sentiment_score":0.0028407610952854156},{"text":"Let me just check the address.","start":65.32,"end":67.020004,"sentiment":"neutral","sentiment_score":0.016407203550140064},{"text":"Okay.","start":68.055,"end":68.375,"sentiment":"neutral","sentiment_score":0.03523031622171402},{"text":"So upon checking, it's available under Supa Network.","start":68.375,"end":72.635,"sentiment":"neutral","sentiment_score":0.042117275297641754}],"sentiment":"neutral","sentiment_score":0.02716781043757995,"num_words":18,"start":63.0,"end":72.635},{"sentences":[{"text":"So are you on our website right now?","start":73.175,"end":76.155,"sentiment":"neutral","sentiment_score":0.030852324794977903},{"text":"Yeah.","start":77.735,"end":78.055,"sentiment":"neutral","sentiment_score":0.060187604278326035},{"text":"So kindly proceed with the networks and Supa Networks.","start":78.055,"end":83.354996,"sentiment":"neutral","sentiment_score":0.08863632877667744},{"text":"So when you click that one, you can see then our fan speed available and the router, if you will be needing a router.","start":84.29,"end":95.51,"sentiment":"neutral","sentiment_score":0.06252168817445636},{"text":"How can you hear me well?","start":104.965,"end":106.665,"sentiment":"neutral","sentiment_score":-0.20011299848556519}],"sentiment":"neutral","sentiment_score":0.029261993477120996,"num_words":48,"start":73.175,"end":106.665},{"sentences":[{"text":"Is anyone working from home or just for Sure.","start":134.105,"end":139.245,"sentiment":"neutral","sentiment_score":-0.025615524500608444},{"text":"Mhmm.","start":139.94499,"end":140.44499,"sentiment":"neutral","sentiment_score":0.02923557348549366},{"text":"Actually, if you will be using this for work, I suggest the superfast one because maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time.","start":150.17,"end":169.855,"sentiment":"neutral","sentiment_score":-0.05337360808842404},{"text":"Yeah.","start":174.90001,"end":175.38,"sentiment":"neutral","sentiment_score":0.1258658617734909},{"text":"The NBN 100 unlimited.","start":175.38,"end":177.8,"sentiment":"neutral","sentiment_score":0.09822598099708557}],"sentiment":"neutral","sentiment_score":-0.03409654325966177,"num_words":58,"start":134.105,"end":177.8},{"sentences":[{"text":"It's 100 Mbps for uploads and for the download speed.","start":178.66,"end":183.40001,"sentiment":"neutral","sentiment_score":0.12398770600557327},{"text":"The router?","start":195.215,"end":195.875,"sentiment":"neutral","sentiment_score":0.01703787036240101},{"text":"Mhmm.","start":199.32,"end":199.82,"sentiment":"neutral","sentiment_score":0.04927859455347061},{"text":"Actually, that is a bring your own modem.","start":202.20001,"end":204.86,"sentiment":"neutral","sentiment_score":0.24835340678691864},{"text":"As long as the router is compatible with optic fiber upgrade connection, it should be working fine.","start":205.72,"end":212.38,"sentiment":"positive","sentiment_score":0.3531079213408863}],"sentiment":"neutral","sentiment_score":0.24507613980064266,"num_words":38,"start":178.66,"end":212.38},{"sentences":[{"text":"We're just going to send you credentials for you to configure your own router, then it should be connected right away.","start":212.565,"end":220.985,"sentiment":"neutral","sentiment_score":0.11420321180706933},{"text":"Mhmm.","start":222.725,"end":223.225,"sentiment":"neutral","sentiment_score":0.06548315286636353},{"text":"May I know what is the make and model of the router for us to check the compatibility, if ever?","start":223.925,"end":230.23999,"sentiment":"neutral","sentiment_score":0.040514638926833865},{"text":"Mhmm.","start":231.98,"end":232.48,"sentiment":"neutral","sentiment_score":0.02980026043951511},{"text":"Actually, it's for the twelve month contract.","start":254.22,"end":259.04,"sentiment":"neutral","sentiment_score":0.0005364910300288882}],"sentiment":"neutral","sentiment_score":0.06615198154002427,"num_words":50,"start":212.565,"end":259.04},{"sentences":[{"text":"As you can see, we have a 15% discount for the first three month and first month free.","start":259.9,"end":265.84,"sentiment":"neutral","sentiment_score":0.11638328743477662},{"text":"And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher if ever.","start":266.565,"end":274.745,"sentiment":"neutral","sentiment_score":0.07742885248735547},{"text":"Yeah.","start":275.125,"end":275.365,"sentiment":"neutral","sentiment_score":0.022228170186281204},{"text":"That's the only difference.","start":275.365,"end":276.985,"sentiment":"neutral","sentiment_score":-0.010605290997773409},{"text":"But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever.","start":277.365,"end":298.565,"sentiment":"neutral","sentiment_score":-0.15371690996182272}],"sentiment":"neutral","sentiment_score":-0.0289228812041806,"num_words":82,"start":259.9,"end":298.565},{"sentences":[{"text":"Mhmm.","start":300.70502,"end":301.20502,"sentiment":"neutral","sentiment_score":0.025787390768527985},{"text":"But for the but for the no contract, I just need to pay for the connection fee, which is the $65.","start":301.58502,"end":311.11002,"sentiment":"neutral","sentiment_score":0.02374511424984251},{"text":"And you can cancel anytime as long as your outstanding balance, yes, is settled.","start":311.73,"end":317.11002,"sentiment":"neutral","sentiment_score":0.03790563770702907},{"text":"Mhmm.","start":319.09003,"end":319.59003,"sentiment":"neutral","sentiment_score":0.07447803765535355},{"text":"Are we going to use your own router, if ever?","start":331.835,"end":335.055,"sentiment":"neutral","sentiment_score":0.015098604746162892}],"sentiment":"neutral","sentiment_score":0.027246336234693833,"num_words":47,"start":300.70502,"end":335.055},{"sentences":[{"text":"Yes.","start":336.34,"end":336.84,"sentiment":"neutral","sentiment_score":0.17126178741455078},{"text":"So may I know the make and model of the router for us to check if it's compatible?","start":337.46,"end":342.03998,"sentiment":"neutral","sentiment_score":0.10691111721098423},{"text":"Yeah.","start":348.97998,"end":349.38,"sentiment":"neutral","sentiment_score":0.02817184291779995},{"text":"And the model of it for us to check.","start":349.38,"end":352.535,"sentiment":"neutral","sentiment_score":0.02119978941563103},{"text":"Mhmm.","start":353.23502,"end":353.73502,"sentiment":"neutral","sentiment_score":0.007865656167268753}],"sentiment":"neutral","sentiment_score":0.07741658336793383,"num_words":30,"start":336.34,"end":353.73502},{"sentences":[{"text":"Yeah.","start":356.515,"end":357.015,"sentiment":"neutral","sentiment_score":0.01842645928263664},{"text":"You can see those at the back of the router.","start":357.555,"end":360.115,"sentiment":"neutral","sentiment_score":-0.033616089075803754},{"text":"There's a speaker there.","start":360.115,"end":361.415,"sentiment":"neutral","sentiment_score":-0.02954945247620344},{"text":"Huawei.","start":367.45,"end":367.95,"sentiment":"neutral","sentiment_score":0.03935517743229866},{"text":"Mhmm.","start":368.09,"end":368.59,"sentiment":"neutral","sentiment_score":0.04737190157175064}],"sentiment":"neutral","sentiment_score":-0.020541480139774436,"num_words":17,"start":356.515,"end":368.59},{"sentences":[{"text":"The model, was it?","start":372.65,"end":374.91,"sentiment":"neutral","sentiment_score":0.012042815564200282},{"text":"Mhmm.","start":375.61002,"end":376.11002,"sentiment":"neutral","sentiment_score":0.009686263278126717},{"text":"W s.","start":377.21002,"end":378.19,"sentiment":"neutral","sentiment_score":0.004998574499040842},{"text":"So it's Huawei w s seven zero zero two?","start":384.025,"end":388.76498,"sentiment":"neutral","sentiment_score":0.015212455350491736},{"text":"That's it?","start":390.585,"end":391.485,"sentiment":"neutral","sentiment_score":0.0352000966668129}],"sentiment":"neutral","sentiment_score":0.015287053667836718,"num_words":18,"start":372.65,"end":391.485},{"sentences":[{"text":"It does it does it has a Wi Fi six router at the end?","start":393.225,"end":401.46335,"sentiment":"neutral","sentiment_score":-0.01237123113657747},{"text":"Does it have a Wi Fi six router at the end?","start":401.95,"end":406.37,"sentiment":"neutral","sentiment_score":-0.02948302487758073},{"text":"Yeah.","start":418.405,"end":418.905,"sentiment":"neutral","sentiment_score":0.0049188751727342606},{"text":"Can you read the full name of the router?","start":419.125,"end":421.785,"sentiment":"neutral","sentiment_score":0.0006748013612296847},{"text":"Mhmm.","start":425.86,"end":426.36,"sentiment":"neutral","sentiment_score":0.013004526495933533}],"sentiment":"neutral","sentiment_score":-0.013153163767937157,"num_words":36,"start":393.225,"end":426.36},{"sentences":[{"text":"Version two.","start":429.38,"end":430.25998,"sentiment":"neutral","sentiment_score":0.0021944469772279263},{"text":"Mhmm.","start":430.25998,"end":430.75998,"sentiment":"neutral","sentiment_score":0.009171925485134125},{"text":"Version two B2?","start":433.69998,"end":435.4,"sentiment":"neutral","sentiment_score":-0.009537196097274622},{"text":"Okay.","start":441.335,"end":441.655,"sentiment":"neutral","sentiment_score":0.030144736170768734},{"text":"Yes, ma'am.","start":441.655,"end":442.395,"sentiment":"neutral","sentiment_score":0.07609953172504902}],"sentiment":"neutral","sentiment_score":0.0185881145298481,"num_words":9,"start":429.38,"end":442.395},{"sentences":[{"text":"So it's just a Huawei w s seven zero zero two version two router?","start":442.775,"end":448.235,"sentiment":"neutral","sentiment_score":0.02317477563130004},{"text":"Okay.","start":453.32,"end":453.82,"sentiment":"neutral","sentiment_score":0.02852824702858925},{"text":"Me too.","start":454.36,"end":455.1,"sentiment":"neutral","sentiment_score":0.036716289818286896},{"text":"Okay.","start":458.44,"end":458.84,"sentiment":"neutral","sentiment_score":0.03830817714333534},{"text":"I see.","start":458.84,"end":459.58,"sentiment":"neutral","sentiment_score":0.05411519855260849}],"sentiment":"neutral","sentiment_score":0.028647312987595798,"num_words":20,"start":442.775,"end":459.58},{"sentences":[{"text":"Is it okay if I put you on hold for a while?","start":460.36,"end":462.52,"sentiment":"neutral","sentiment_score":0.024560693340996902},{"text":"Let me just check the router.","start":462.52,"end":464.22,"sentiment":"neutral","sentiment_score":0.042183789114157356},{"text":"Okay.","start":465.16,"end":465.66,"sentiment":"neutral","sentiment_score":0.08924369513988495},{"text":"Hang on.","start":465.845,"end":466.665,"sentiment":"neutral","sentiment_score":0.06041325815021992},{"text":"Hello?","start":527.635,"end":528.135,"sentiment":"neutral","sentiment_score":0.0835488885641098}],"sentiment":"neutral","sentiment_score":0.0382477343082428,"num_words":22,"start":460.36,"end":528.135},{"sentences":[{"text":"Yes.","start":530.275,"end":530.775,"sentiment":"positive","sentiment_score":0.3361281454563141},{"text":"Thank you for waiting.","start":530.995,"end":531.875,"sentiment":"positive","sentiment_score":0.5925019681453705},{"text":"So upon checking the your router, we see that it's a standard home Wi Fi router, and it says it support triple PoE authentication, what which is what we need.","start":531.875,"end":546.72003,"sentiment":"neutral","sentiment_score":0.2018891254750391},{"text":"Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected.","start":546.72003,"end":554.9,"sentiment":"neutral","sentiment_score":0.12413530747095744},{"text":"But we're not quite sure yet because this is the first time that we're going to use this model of a router.","start":556.60504,"end":563.18506,"sentiment":"neutral","sentiment_score":-0.14276753230528397}],"sentiment":"neutral","sentiment_score":0.10742509535289016,"num_words":87,"start":530.275,"end":563.18506},{"sentences":[{"text":"If you want, we can try to connect the router.","start":571.58,"end":575.44,"sentiment":"neutral","sentiment_score":0.1726764217019081},{"text":"We'll be providing you an email instruction once you place an order.","start":577.33997,"end":582.08,"sentiment":"neutral","sentiment_score":0.23609293003877005},{"text":"Then if it doesn't work, you can purchase one from us if ever.","start":582.40497,"end":586.665,"sentiment":"neutral","sentiment_score":0.13062891650658387},{"text":"Yeah.","start":604.7,"end":605.10004,"sentiment":"neutral","sentiment_score":0.03025872074067593},{"text":"Because, yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service.","start":605.10004,"end":617.20496,"sentiment":"neutral","sentiment_score":-0.19398933775722982}],"sentiment":"neutral","sentiment_score":0.02358328801442365,"num_words":61,"start":571.58,"end":617.20496},{"sentences":[{"text":"In that case, we need yeah.","start":618.46497,"end":620.46497,"sentiment":"neutral","sentiment_score":-0.029944954595218103},{"text":"In that case, we need to get a new one if ever.","start":620.46497,"end":623.605,"sentiment":"neutral","sentiment_score":-0.08188626480599244},{"text":"But we we do have customer who can use their own router.","start":623.825,"end":628.03,"sentiment":"neutral","sentiment_score":0.006685449120899041},{"text":"But for some reason, there are some router that we cannot configure even though it's compatible.","start":629.05005,"end":633.95,"sentiment":"neutral","sentiment_score":-0.2320297199767083},{"text":"Maybe because it's still configured from your previous ISP or it cannot manually enter the credentials?","start":634.97003,"end":644.57495,"sentiment":"neutral","sentiment_score":-0.22053447738289833}],"sentiment":"neutral","sentiment_score":-0.13424365602493768,"num_words":62,"start":618.46497,"end":644.57495},{"sentences":[{"text":"Yeah.","start":657.77,"end":658.08997,"sentiment":"neutral","sentiment_score":0.08585269004106522},{"text":"Sure.","start":658.08997,"end":658.58997,"sentiment":"neutral","sentiment_score":0.1938934624195099},{"text":"Once we receive the order, then we're going to send we're going to process it right away.","start":659.21,"end":665.85,"sentiment":"neutral","sentiment_score":0.2458992723156424},{"text":"Then we'll send you an email instruction on how to connect your own router.","start":665.85,"end":670.195,"sentiment":"neutral","sentiment_score":0.19191553656544005},{"text":"Then just give us a call then if you run into any issues so we can troubleshoot it.","start":670.335,"end":676.275,"sentiment":"neutral","sentiment_score":0.13290559666024315}],"sentiment":"neutral","sentiment_score":0.18704219673778497,"num_words":51,"start":657.77,"end":676.275},{"sentences":[{"text":"Actually, do you have your passport number?","start":695.245,"end":698.20496,"sentiment":"neutral","sentiment_score":0.03155611003083842},{"text":"That will work fine also.","start":698.20496,"end":700.20496,"sentiment":"neutral","sentiment_score":0.1372964397072792},{"text":"Yeah.","start":700.20496,"end":700.70496,"sentiment":"neutral","sentiment_score":0.1092064529657364},{"text":"You can enter enter that instead.","start":700.76495,"end":703.58496,"sentiment":"neutral","sentiment_score":0.07042515153686206},{"text":"Coupon?","start":716.17,"end":716.67,"sentiment":"neutral","sentiment_score":0.02307659387588501}],"sentiment":"neutral","sentiment_score":0.07311044624075294,"num_words":20,"start":695.245,"end":716.67},{"sentences":[{"text":"Yes.","start":719.21,"end":719.71,"sentiment":"neutral","sentiment_score":0.1140526831150055},{"text":"You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract.","start":720.25,"end":729.51495,"sentiment":"neutral","sentiment_score":0.1057037508322133},{"text":"It's a 15 percent off.","start":731.975,"end":734.15497,"sentiment":"neutral","sentiment_score":0.036938486993312834},{"text":"Yeah.","start":734.695,"end":735.095,"sentiment":"neutral","sentiment_score":0.06799755245447159},{"text":"If you're going to choose the no contract.","start":735.095,"end":737.195,"sentiment":"neutral","sentiment_score":0.05990882101468742}],"sentiment":"neutral","sentiment_score":0.08329335617070849,"num_words":33,"start":719.21,"end":737.195},{"sentences":[{"text":"We're on a regular prices.","start":738.38,"end":742.88,"sentiment":"neutral","sentiment_score":0.034919296950101854},{"text":"I'm sorry?","start":746.54004,"end":747.12006,"sentiment":"neutral","sentiment_score":-0.08597996085882187},{"text":"Yeah.","start":759.455,"end":759.775,"sentiment":"neutral","sentiment_score":0.044500891119241714},{"text":"Sure.","start":759.775,"end":760.015,"sentiment":"neutral","sentiment_score":0.07798173278570175},{"text":"Just do you want me to stay on stay on the phone?","start":760.015,"end":763.395,"sentiment":"neutral","sentiment_score":0.11253265027577679}],"sentiment":"neutral","sentiment_score":0.07026242810700621,"num_words":21,"start":738.38,"end":763.395},{"sentences":[{"text":"Okay.","start":763.775,"end":764.255,"sentiment":"neutral","sentiment_score":0.05830550566315651},{"text":"Sure.","start":764.255,"end":764.755,"sentiment":"neutral","sentiment_score":0.07007303833961487},{"text":"Yes.","start":789.075,"end":789.395,"sentiment":"neutral","sentiment_score":0.040311720222234726},{"text":"That's correct.","start":789.395,"end":790.035,"sentiment":"neutral","sentiment_score":0.09474287554621696},{"text":"That's our cheapest one.","start":790.035,"end":791.975,"sentiment":"neutral","sentiment_score":-0.07761154882609844}],"sentiment":"neutral","sentiment_score":0.005303313334782918,"num_words":9,"start":763.775,"end":791.975},{"sentences":[{"text":"In case you we'll just wait for it.","start":940.37,"end":943.425,"sentiment":"neutral","sentiment_score":0.06314920401200652},{"text":"The website will notify us if the order is successful.","start":945.345,"end":949.365,"sentiment":"neutral","sentiment_score":0.17774844579398633},{"text":"Mhmm.","start":949.58496,"end":950.08496,"sentiment":"neutral","sentiment_score":0.11483243107795715},{"text":"May I know your name, please?","start":951.825,"end":953.285,"sentiment":"neutral","sentiment_score":0.06715243309736252},{"text":"Okay.","start":955.90497,"end":956.40497,"sentiment":"neutral","sentiment_score":0.04695071280002594}],"sentiment":"neutral","sentiment_score":0.10951445509607975,"num_words":26,"start":940.37,"end":956.40497},{"sentences":[{"text":"Okay.","start":960.06,"end":960.56,"sentiment":"neutral","sentiment_score":0.08605853468179703},{"text":"Okay.","start":969.34,"end":969.82,"sentiment":"neutral","sentiment_score":0.11673921346664427},{"text":"I see.","start":969.82,"end":970.14,"sentiment":"neutral","sentiment_score":0.1143449917435646},{"text":"There you go.","start":970.14,"end":970.94,"sentiment":"neutral","sentiment_score":0.188315287232399},{"text":"We received the order.","start":970.94,"end":972.24005,"sentiment":"neutral","sentiment_score":0.30816808715462685}],"sentiment":"neutral","sentiment_score":0.20264599472284317,"num_words":11,"start":960.06,"end":972.24005},{"sentences":[{"text":"It's Chen Yapen.","start":973.82,"end":974.96,"sentiment":"neutral","sentiment_score":0.23386434217294058},{"text":"So what we're going to do now is we're going to process your order within this day.","start":975.52496,"end":981.38495,"sentiment":"neutral","sentiment_score":0.3085360281607684},{"text":"Then once we activated the service successfully, we'll notify you via email and SMS message.","start":981.685,"end":990.425,"sentiment":"neutral","sentiment_score":0.23868692914644876},{"text":"Hello?","start":997.51,"end":998.01,"sentiment":"neutral","sentiment_score":0.08264719694852829},{"text":"Can you hear me?","start":998.31,"end":999.29,"sentiment":"neutral","sentiment_score":0.03219540696591139}],"sentiment":"neutral","sentiment_score":0.24346095668151974,"num_words":40,"start":973.82,"end":999.29},{"sentences":[{"text":"Yes.","start":1000.55,"end":1001.05,"sentiment":"neutral","sentiment_score":-0.01694273203611374},{"text":"So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you.","start":1001.59,"end":1013.205,"sentiment":"neutral","sentiment_score":0.1823340899966381},{"text":"Mhmm.","start":1014.78503,"end":1015.28503,"sentiment":"neutral","sentiment_score":0.03174782171845436},{"text":"Yeah.","start":1015.505,"end":1016.005,"sentiment":"neutral","sentiment_score":0.07042932510375977},{"text":"Okay.","start":1017.47095,"end":1017.97095,"sentiment":"neutral","sentiment_score":0.06936368346214294}],"sentiment":"neutral","sentiment_score":0.1637941460695959,"num_words":31,"start":1000.55,"end":1017.97095},{"sentences":[{"text":"That's it.","start":1018.03094,"end":1018.67096,"sentiment":"neutral","sentiment_score":0.08092859014868736},{"text":"Bye for now.","start":1018.67096,"end":1019.65094,"sentiment":"neutral","sentiment_score":0.12242765973011653},{"text":"Thank you.","start":1020.11096,"end":1020.93097,"sentiment":"positive","sentiment_score":0.6928980052471161},{"text":"Bye.","start":1023.23096,"end":1023.73096,"sentiment":"neutral","sentiment_score":-0.13224893808364868}],"sentiment":"neutral","sentiment_score":0.22283590398728848,"num_words":8,"start":1018.03094,"end":1023.73096}]}}]},{"alternatives":[{"transcript":"Hello. Sorry. Hi. Good afternoon. I'm Pan. So I moved to a new house, and I'm looking for Internet plan right now. So I live in two further street, Philip, A C T. And I seems to like your super networks works for me. So I've got sorry. So so what should I do right now? So I didn't see any places that I can fearing my exact room number. So Yes. 2606. Unit number is 1706. Yes. Sorry. Because I can't understand really clearly. Yes. I do. So here is my situation. I have chose the video plan and select your plan speed, and the most popular is super standard and super fast. So what do you recommend? Because we only we it's a two b two b, so I have got a roommate. We only have two people. So which one do you recommend, for the standard or fast? And we don't play, like, any computer games. Yes. So do when you when you speak of working, so how how does this count? So I got a remote intern internship. So does it count as working? Okay. Okay. So recommend Fox. Right? Okay. I'll choose 89. So if it's really okay. I've got so and I got the box. So how how do you say it? What what is what is this? So I've got yeah. I guess so. So what is BYO modem? Okay, sir. No. I I've got one, sir. That's fine. Okay. And yes. I've checked it. And so select your super network contract. So we only got one year, like, contract, so which is twelve months. So what's the difference between the, twenty four months and twelve months? So because there's, like, 45 connection fee. So what what is the connection fee about? Mhmm. Yes. Mhmm. Okay. Sure. Okay. So uh-huh. Anytime. Yes. Get it. I see. I see. So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later? Can I get it right now? Yes. You mean the you mean the sorry. You mean the name of the router? Model. Model of this. Sorry. Okay. So the it is made by Huawei and the yes. And what what else do you want? Okay. It's w S 7002 version two. Yes. Mhmm. That's it. Wi Fi sorry. Wi Fi what? I can't get it. What what is Wi Fi's you mean, like, Wi Fi six certificated? A 35. The the router's full name is Huawei WS7002 version two. Yes. It was just V two. No. No. No version. So the v I guess the v means version. So no version. So you can you can, like, minus the letters, only leave the v here. So it is Huawei WS 7002V 2. Okay. Yes. Of course. Yes. I'm here. Mhmm. Okay. So what should I do right now? Okay. So which means you don't actually know whether it will work right. So but I can, like, pay for the the the order first and let we check whether it will work. So is that what you mean? Mhmm. Makes sense. Makes sense. Okay. Mhmm. Okay. There's too many terms that I can understand. But so I'll just, like, order now and see what will going on. Right? Okay. Is it okay? Okay. So give me a sec. Street address, apartment, suite, unit, etcetera. Optional, suburb, postcode, state, email address, phone. Okay. It still need driver's license, but I don't got driver's license. Yes. I do. Okay. So wait. So let me double check. So right now so I'll get the checkout and oh, do you have any coupon here? Yes. Okay. So there's no other coupons. Right? Okay. Could you, like, hold for a minute so that I can finish it? Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish finish my checkup. Yep. Thank you so much. So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139. Right? That's so much expensive. Okay. Updated first. Alright. Let's do it just the option to skip to a different order notes. Nope. And free postage, express postage. No postage. I have a super fast and super twelve months contract placed right now. Date of birth is required field. Okay. Okay. Mastercard. Yeah. I didn't think it's okay. Okay. So I've paid, and see what you can do. Okay. Cheng Yi Pan, c h e n y I p a n. Okay. Yes. Yes. Okay. Of course. Okay. Thanks.","confidence":0.9932508,"words":[{"word":"hello","start":7.9199996,"end":8.42,"confidence":0.86626595,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02673265710473061},{"word":"sorry","start":8.96,"end":9.44,"confidence":0.9947818,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.02903004363179207},{"word":"hi","start":9.44,"end":9.679999,"confidence":0.99439245,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11034021526575089},{"word":"good","start":9.679999,"end":9.92,"confidence":0.99958307,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2198738306760788},{"word":"afternoon","start":9.92,"end":10.42,"confidence":0.8144002,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.15196433663368225},{"word":"i'm","start":10.639999,"end":10.8,"confidence":0.9314319,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07787445187568665},{"word":"pan","start":10.8,"end":11.3,"confidence":0.7328866,"punctuated_word":"Pan.","sentiment":"neutral","sentiment_score":0.05909700691699982},{"word":"so","start":11.36,"end":11.86,"confidence":0.6048575,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02734411507844925},{"word":"i","start":12.375,"end":12.615,"confidence":0.99993217,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027893122285604477},{"word":"moved","start":12.615,"end":12.935,"confidence":0.9970024,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":0.03718563914299011},{"word":"to","start":12.935,"end":13.095,"confidence":0.99833256,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044230494648218155},{"word":"a","start":13.095,"end":13.255,"confidence":0.99952066,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.041876621544361115},{"word":"new","start":13.255,"end":13.655001,"confidence":0.99953747,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.03907794505357742},{"word":"house","start":13.655001,"end":14.135,"confidence":0.93318903,"punctuated_word":"house,","sentiment":"neutral","sentiment_score":0.047633424401283264},{"word":"and","start":14.135,"end":14.635,"confidence":0.99985147,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027474621310830116},{"word":"i'm","start":14.8550005,"end":15.095,"confidence":0.99982727,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03950665146112442},{"word":"looking","start":15.095,"end":15.415,"confidence":0.99993145,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.030183445662260056},{"word":"for","start":15.415,"end":15.915,"confidence":0.9998627,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024991493672132492},{"word":"internet","start":16.215,"end":16.715,"confidence":0.6666963,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.05849049985408783},{"word":"plan","start":16.935,"end":17.255001,"confidence":0.9981394,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.04499494284391403},{"word":"right","start":17.255001,"end":17.415,"confidence":0.9998852,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.04010405391454697},{"word":"now","start":17.415,"end":17.915,"confidence":0.9995381,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.03259218484163284},{"word":"so","start":18.055,"end":18.455,"confidence":0.99959415,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.028984345495700836},{"word":"i","start":18.455,"end":18.695,"confidence":0.9996062,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029534168541431427},{"word":"live","start":18.695,"end":18.935,"confidence":0.9969373,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.05549479275941849},{"word":"in","start":18.935,"end":19.435,"confidence":0.9991467,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04710695147514343},{"word":"two","start":19.655,"end":19.975,"confidence":0.947204,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.05635998398065567},{"word":"further","start":19.975,"end":20.375,"confidence":0.1533036,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.04089605063199997},{"word":"street","start":20.375,"end":20.875,"confidence":0.7630805,"punctuated_word":"street,","sentiment":"neutral","sentiment_score":0.05061576887965202},{"word":"philip","start":21.654999,"end":22.154999,"confidence":0.6858425,"punctuated_word":"Philip,","sentiment":"neutral","sentiment_score":0.04477997124195099},{"word":"a","start":22.295,"end":22.535,"confidence":0.98827064,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.041528213769197464},{"word":"c","start":22.535,"end":22.855,"confidence":0.9861498,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.03885181248188019},{"word":"t","start":22.855,"end":23.355,"confidence":0.7539202,"punctuated_word":"T.","sentiment":"neutral","sentiment_score":0.040560975670814514},{"word":"and","start":23.415,"end":23.915,"confidence":0.9978515,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.054529160261154175},{"word":"i","start":24.85,"end":24.93,"confidence":0.95239604,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.057771988213062286},{"word":"seems","start":25.01,"end":25.490002,"confidence":0.95755535,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":0.108243927359581},{"word":"to","start":25.490002,"end":25.970001,"confidence":0.99412596,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1588459461927414},{"word":"like","start":25.970001,"end":26.37,"confidence":0.37508887,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2191633582115173},{"word":"your","start":26.37,"end":26.87,"confidence":0.93098605,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2017090916633606},{"word":"super","start":27.17,"end":27.650002,"confidence":0.8687451,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.2644304633140564},{"word":"networks","start":27.650002,"end":28.150002,"confidence":0.6070406,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":0.14482110738754272},{"word":"works","start":28.210001,"end":28.45,"confidence":0.66550916,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.18660612404346463},{"word":"for","start":28.45,"end":28.69,"confidence":0.99985826,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14048948884010315},{"word":"me","start":28.69,"end":29.19,"confidence":0.993611,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.11906921863555908},{"word":"so","start":29.41,"end":29.91,"confidence":0.9984066,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007674276828765869},{"word":"i've","start":30.210001,"end":30.53,"confidence":0.99893326,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.07043735682964325},{"word":"got","start":30.53,"end":31.03,"confidence":0.99991655,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07417216897010803},{"word":"sorry","start":32.690002,"end":33.190002,"confidence":0.7797941,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.09779363870620728},{"word":"so","start":33.41,"end":33.91,"confidence":0.99728656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07352916896343231},{"word":"so","start":34.61,"end":34.85,"confidence":0.9942563,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05632324889302254},{"word":"what","start":34.85,"end":35.17,"confidence":0.9983494,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07739001512527466},{"word":"should","start":35.17,"end":35.41,"confidence":0.99986935,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.07289007306098938},{"word":"i","start":35.41,"end":35.65,"confidence":0.99993694,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05713188275694847},{"word":"do","start":35.65,"end":35.89,"confidence":0.9999279,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.047005608677864075},{"word":"right","start":35.89,"end":36.05,"confidence":0.9998186,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.009305175393819807},{"word":"now","start":36.05,"end":36.370003,"confidence":0.998668,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.016190238296985626},{"word":"so","start":36.370003,"end":36.870003,"confidence":0.9985241,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08140186220407486},{"word":"i","start":36.93,"end":37.33,"confidence":0.99705887,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13985812664031982},{"word":"didn't","start":37.33,"end":37.83,"confidence":0.99989676,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.12912839651107788},{"word":"see","start":38.335003,"end":38.575,"confidence":0.9999285,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1153024435043335},{"word":"any","start":38.575,"end":38.975002,"confidence":0.99988663,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1731759011745453},{"word":"places","start":38.975002,"end":39.375,"confidence":0.99932826,"punctuated_word":"places","sentiment":"neutral","sentiment_score":-0.2022658884525299},{"word":"that","start":39.375,"end":39.535,"confidence":0.9996598,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23461773991584775},{"word":"i","start":39.535,"end":39.615,"confidence":0.99926525,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.258203387260437},{"word":"can","start":39.615,"end":40.115,"confidence":0.99930084,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2728487551212311},{"word":"fearing","start":41.135002,"end":41.635002,"confidence":0.33415008,"punctuated_word":"fearing","sentiment":"neutral","sentiment_score":-0.31290721893310547},{"word":"my","start":41.695,"end":41.935,"confidence":0.9969572,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.28677335381507874},{"word":"exact","start":41.935,"end":42.435,"confidence":0.9996172,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":-0.24438616633415225},{"word":"room","start":43.055,"end":43.295002,"confidence":0.9985215,"punctuated_word":"room","sentiment":"neutral","sentiment_score":-0.27785202860832214},{"word":"number","start":43.295002,"end":43.795002,"confidence":0.9825757,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1792113333940506},{"word":"so","start":44.175003,"end":44.425003,"confidence":0.9441914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008796459063887596},{"word":"yes","start":51.66,"end":51.98,"confidence":0.9304472,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.015602818690240383},{"word":"2606","start":51.98,"end":53.44,"confidence":0.99947035,"punctuated_word":"2606.","sentiment":"neutral","sentiment_score":0.01076715998351574},{"word":"unit","start":56.539997,"end":56.859997,"confidence":0.6600602,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0029191160574555397},{"word":"number","start":56.859997,"end":57.179996,"confidence":0.9997429,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.0012609129771590233},{"word":"is","start":57.179996,"end":57.5,"confidence":0.99960023,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002090128138661385},{"word":"1706","start":57.5,"end":59.6,"confidence":0.9995824,"punctuated_word":"1706.","sentiment":"neutral","sentiment_score":0.0032128742896020412},{"word":"yes","start":76.625,"end":77.125,"confidence":0.767705,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04391460865736008},{"word":"sorry","start":98.555,"end":98.955,"confidence":0.62049633,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10352865606546402},{"word":"because","start":98.955,"end":99.455,"confidence":0.9797163,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1808023750782013},{"word":"i","start":99.915,"end":100.315,"confidence":0.97528297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.176373228430748},{"word":"can't","start":100.315,"end":100.815,"confidence":0.99929863,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.21850112080574036},{"word":"understand","start":101.115005,"end":101.615005,"confidence":0.9987226,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.31296873092651367},{"word":"really","start":101.755005,"end":102.075005,"confidence":0.9969747,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.3152369260787964},{"word":"clearly","start":102.075005,"end":102.575005,"confidence":0.9973971,"punctuated_word":"clearly.","sentiment":"negative","sentiment_score":-0.3505672812461853},{"word":"yes","start":107.115005,"end":107.435005,"confidence":0.96657324,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.030825654044747353},{"word":"i","start":107.435005,"end":107.675,"confidence":0.9988054,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07826383411884308},{"word":"do","start":107.675,"end":107.995,"confidence":0.9907758,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.0743217021226883},{"word":"so","start":107.995,"end":108.395004,"confidence":0.9220105,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07389846444129944},{"word":"here","start":108.395004,"end":108.635,"confidence":0.98900676,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.08840039372444153},{"word":"is","start":108.635,"end":108.795006,"confidence":0.99474525,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10190074145793916},{"word":"my","start":108.795006,"end":109.035,"confidence":0.9982495,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12033113837242126},{"word":"situation","start":109.035,"end":109.535,"confidence":0.8853884,"punctuated_word":"situation.","sentiment":"neutral","sentiment_score":0.12471476197242735},{"word":"i","start":109.83501,"end":110.235,"confidence":0.9997749,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21681448817253113},{"word":"have","start":110.235,"end":110.635,"confidence":0.9997503,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.22246749699115753},{"word":"chose","start":110.635,"end":111.135,"confidence":0.98519427,"punctuated_word":"chose","sentiment":"neutral","sentiment_score":0.17535419762134552},{"word":"the","start":111.880005,"end":111.96001,"confidence":0.996093,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14843370020389557},{"word":"video","start":111.96001,"end":112.44,"confidence":0.6978946,"punctuated_word":"video","sentiment":"neutral","sentiment_score":0.10043779760599136},{"word":"plan","start":112.44,"end":112.94,"confidence":0.9951981,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0732487365603447},{"word":"and","start":113.240005,"end":113.48,"confidence":0.96748036,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1530068814754486},{"word":"select","start":113.48,"end":113.8,"confidence":0.9563859,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.1382201910018921},{"word":"your","start":113.8,"end":114.04,"confidence":0.99523073,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08566363155841827},{"word":"plan","start":114.04,"end":114.36,"confidence":0.9928519,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.028088778257369995},{"word":"speed","start":114.36,"end":114.86,"confidence":0.8450477,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":0.10481896996498108},{"word":"and","start":115.08,"end":115.4,"confidence":0.9891857,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10909819602966309},{"word":"the","start":115.4,"end":115.48,"confidence":0.9996203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10420694947242735},{"word":"most","start":115.48,"end":115.72,"confidence":0.99991536,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.15352842211723328},{"word":"popular","start":115.72,"end":116.12,"confidence":0.9997075,"punctuated_word":"popular","sentiment":"neutral","sentiment_score":0.15423870086669922},{"word":"is","start":116.12,"end":116.36,"confidence":0.9984332,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1714322566986084},{"word":"super","start":116.36,"end":116.600006,"confidence":0.99670535,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.29876014590263367},{"word":"standard","start":116.600006,"end":117.08,"confidence":0.9960503,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.2234307825565338},{"word":"and","start":117.08,"end":117.4,"confidence":0.9984434,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.25180578231811523},{"word":"super","start":117.4,"end":117.72,"confidence":0.98673695,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.31136804819107056},{"word":"fast","start":117.72,"end":118.22,"confidence":0.98976797,"punctuated_word":"fast.","sentiment":"neutral","sentiment_score":0.23741337656974792},{"word":"so","start":119.0,"end":119.48,"confidence":0.9983804,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12117299437522888},{"word":"what","start":119.48,"end":119.64,"confidence":0.99902284,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.09828338772058488},{"word":"do","start":119.64,"end":119.8,"confidence":0.9992355,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09665042906999588},{"word":"you","start":119.8,"end":119.96001,"confidence":0.995849,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10723307728767396},{"word":"recommend","start":119.96001,"end":120.46001,"confidence":0.9773358,"punctuated_word":"recommend?","sentiment":"neutral","sentiment_score":0.12077493965625764},{"word":"because","start":120.600006,"end":120.920006,"confidence":0.9825209,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.008569620549678802},{"word":"we","start":120.920006,"end":121.08,"confidence":0.9997789,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.018882207572460175},{"word":"only","start":121.08,"end":121.32001,"confidence":0.98157734,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.010517790913581848},{"word":"we","start":121.48,"end":121.560005,"confidence":0.5384131,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0024668127298355103},{"word":"it's","start":121.64,"end":121.880005,"confidence":0.9974202,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.017116447910666466},{"word":"a","start":121.880005,"end":122.04,"confidence":0.98535174,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03716491907835007},{"word":"two","start":122.04,"end":122.200005,"confidence":0.9954939,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01735381782054901},{"word":"b","start":122.200005,"end":122.36,"confidence":0.99466246,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.0233799796551466},{"word":"two","start":122.36,"end":122.600006,"confidence":0.7829119,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.015578053891658785},{"word":"b","start":122.600006,"end":122.76,"confidence":0.7768619,"punctuated_word":"b,","sentiment":"neutral","sentiment_score":0.014022557064890862},{"word":"so","start":122.76,"end":123.08,"confidence":0.9992316,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.003288138657808304},{"word":"i","start":123.08,"end":123.240005,"confidence":0.99337584,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024565670639276505},{"word":"have","start":123.240005,"end":123.4,"confidence":0.7691325,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02811998873949051},{"word":"got","start":123.4,"end":123.64,"confidence":0.8790095,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.035394296050071716},{"word":"a","start":123.64,"end":123.8,"confidence":0.60513914,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0337720662355423},{"word":"roommate","start":123.8,"end":124.3,"confidence":0.98345906,"punctuated_word":"roommate.","sentiment":"neutral","sentiment_score":0.02479088678956032},{"word":"we","start":124.44,"end":124.68,"confidence":0.9998343,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.007963065057992935},{"word":"only","start":124.68,"end":125.0,"confidence":0.9999181,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.013938527554273604},{"word":"have","start":125.0,"end":125.32001,"confidence":0.99974114,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.012395720928907394},{"word":"two","start":125.32001,"end":125.48,"confidence":0.9999232,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.008663885295391083},{"word":"people","start":125.48,"end":125.98,"confidence":0.9961933,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":0.006943993270397186},{"word":"so","start":126.305,"end":126.625,"confidence":0.99893254,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01961158588528633},{"word":"which","start":126.625,"end":126.705,"confidence":0.99739045,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02315891534090042},{"word":"one","start":126.705,"end":126.945,"confidence":0.99945575,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008851252496242523},{"word":"do","start":126.945,"end":127.185,"confidence":0.99910516,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021495919674634933},{"word":"you","start":127.185,"end":127.265,"confidence":0.9973104,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02192748337984085},{"word":"recommend","start":127.265,"end":127.744995,"confidence":0.72581494,"punctuated_word":"recommend,","sentiment":"neutral","sentiment_score":0.0215194970369339},{"word":"for","start":127.744995,"end":127.985,"confidence":0.9861379,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0027983486652374268},{"word":"the","start":127.985,"end":128.065,"confidence":0.99543214,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01687408983707428},{"word":"standard","start":128.065,"end":128.465,"confidence":0.9992918,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.053190961480140686},{"word":"or","start":128.465,"end":128.705,"confidence":0.9524714,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03513874113559723},{"word":"fast","start":128.705,"end":129.205,"confidence":0.9955871,"punctuated_word":"fast?","sentiment":"neutral","sentiment_score":0.02558124251663685},{"word":"and","start":129.825,"end":130.065,"confidence":0.99536693,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09740430861711502},{"word":"we","start":130.065,"end":130.225,"confidence":0.99933916,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11754442751407625},{"word":"don't","start":130.225,"end":130.465,"confidence":0.99998516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10709961503744124},{"word":"play","start":130.465,"end":130.785,"confidence":0.97693014,"punctuated_word":"play,","sentiment":"neutral","sentiment_score":-0.16305185854434967},{"word":"like","start":130.785,"end":131.025,"confidence":0.99959624,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24429640173912048},{"word":"any","start":131.025,"end":131.425,"confidence":0.9999236,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.27075302600860596},{"word":"computer","start":131.425,"end":131.825,"confidence":0.999879,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.21052512526512143},{"word":"games","start":131.825,"end":132.325,"confidence":0.98235357,"punctuated_word":"games.","sentiment":"neutral","sentiment_score":-0.22360441088676453},{"word":"yes","start":138.145,"end":138.645,"confidence":0.99740994,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01026839017868042},{"word":"so","start":138.90001,"end":139.40001,"confidence":0.99867886,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.036019034683704376},{"word":"do","start":139.94,"end":140.18001,"confidence":0.97561634,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.025917068123817444},{"word":"when","start":140.26001,"end":140.34,"confidence":0.9987967,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.01109187677502632},{"word":"you","start":140.34,"end":140.58,"confidence":0.9987361,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002892468124628067},{"word":"when","start":140.58,"end":140.82,"confidence":0.9951761,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.002158716320991516},{"word":"you","start":140.82,"end":140.98001,"confidence":0.99962497,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.000845540314912796},{"word":"speak","start":140.98001,"end":141.22,"confidence":0.99667835,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.003178287297487259},{"word":"of","start":141.22,"end":141.38,"confidence":0.93880516,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0014861859381198883},{"word":"working","start":141.38,"end":141.86,"confidence":0.94511724,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":0.005751337856054306},{"word":"so","start":141.86,"end":142.18001,"confidence":0.99693763,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.016761448234319687},{"word":"how","start":142.18001,"end":142.5,"confidence":0.99323905,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.013363312929868698},{"word":"how","start":142.5,"end":142.66,"confidence":0.9984091,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.017523624002933502},{"word":"does","start":142.66,"end":142.90001,"confidence":0.9334719,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.006279312074184418},{"word":"this","start":142.90001,"end":143.06,"confidence":0.540403,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02431774884462357},{"word":"count","start":143.06,"end":143.3,"confidence":0.89796364,"punctuated_word":"count?","sentiment":"neutral","sentiment_score":0.015697769820690155},{"word":"so","start":143.3,"end":143.54001,"confidence":0.99565494,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007607227191329002},{"word":"i","start":143.54001,"end":143.7,"confidence":0.99849725,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010289091616868973},{"word":"got","start":143.7,"end":143.86,"confidence":0.99391276,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.02882768213748932},{"word":"a","start":143.86,"end":143.94,"confidence":0.9966022,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022231895476579663},{"word":"remote","start":143.94,"end":144.42,"confidence":0.9999738,"punctuated_word":"remote","sentiment":"neutral","sentiment_score":0.018750250339508057},{"word":"intern","start":144.42,"end":144.74,"confidence":0.5196192,"punctuated_word":"intern","sentiment":"neutral","sentiment_score":-0.005182672291994095},{"word":"internship","start":144.90001,"end":145.40001,"confidence":0.9337802,"punctuated_word":"internship.","sentiment":"neutral","sentiment_score":0.02078611776232719},{"word":"so","start":145.94,"end":146.18001,"confidence":0.99861765,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03202635794878006},{"word":"does","start":146.18001,"end":146.42,"confidence":0.9813486,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.023107266053557396},{"word":"it","start":146.42,"end":146.58,"confidence":0.96379983,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04520233720541},{"word":"count","start":146.58,"end":146.98001,"confidence":0.92776436,"punctuated_word":"count","sentiment":"neutral","sentiment_score":0.043188922107219696},{"word":"as","start":146.98001,"end":147.3,"confidence":0.9998586,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.040681373327970505},{"word":"working","start":147.3,"end":147.8,"confidence":0.9993331,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":0.038960862904787064},{"word":"okay","start":156.395,"end":156.895,"confidence":0.9682096,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01761045679450035},{"word":"okay","start":171.4,"end":171.72,"confidence":0.90137255,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06489749997854233},{"word":"so","start":171.72,"end":172.12,"confidence":0.98204273,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06164709851145744},{"word":"recommend","start":172.12,"end":172.62,"confidence":0.41494456,"punctuated_word":"recommend","sentiment":"neutral","sentiment_score":0.06461379677057266},{"word":"fox","start":173.0,"end":173.4,"confidence":0.58234465,"punctuated_word":"Fox.","sentiment":"neutral","sentiment_score":0.08178553730249405},{"word":"right","start":173.4,"end":173.9,"confidence":0.99376935,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.10749666392803192},{"word":"okay","start":184.935,"end":185.435,"confidence":0.8697784,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03261655569076538},{"word":"i'll","start":185.495,"end":185.81499,"confidence":0.6474329,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20157063007354736},{"word":"choose","start":185.81499,"end":186.295,"confidence":0.98792356,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.26014095544815063},{"word":"89","start":186.295,"end":186.935,"confidence":0.8358335,"punctuated_word":"89.","sentiment":"neutral","sentiment_score":0.2328517735004425},{"word":"so","start":186.935,"end":187.33499,"confidence":0.9202372,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.43651431798934937},{"word":"if","start":187.33499,"end":187.575,"confidence":0.8298449,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.5210342407226562},{"word":"it's","start":187.575,"end":188.075,"confidence":0.9647459,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.5908570289611816},{"word":"really","start":188.295,"end":188.61499,"confidence":0.97237056,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6024271845817566},{"word":"okay","start":188.775,"end":189.275,"confidence":0.99860746,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.5673947930335999},{"word":"i've","start":189.33499,"end":189.575,"confidence":0.88240016,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.3330073952674866},{"word":"got","start":189.575,"end":190.075,"confidence":0.99970216,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3536880910396576},{"word":"so","start":190.45499,"end":190.69499,"confidence":0.96202356,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.30766087770462036},{"word":"and","start":190.775,"end":191.09499,"confidence":0.9994702,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2898385226726532},{"word":"i","start":191.09499,"end":191.33499,"confidence":0.99967885,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21963965892791748},{"word":"got","start":191.33499,"end":191.575,"confidence":0.9935867,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.2898043990135193},{"word":"the","start":191.575,"end":191.81499,"confidence":0.99968624,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26765406131744385},{"word":"box","start":191.81499,"end":192.31499,"confidence":0.9296478,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.24165932834148407},{"word":"so","start":192.81,"end":193.21,"confidence":0.950044,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09535976499319077},{"word":"how","start":193.21,"end":193.25,"confidence":0.75516856,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.08222410827875137},{"word":"how","start":193.25,"end":193.29001,"confidence":0.5205451,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.08763961493968964},{"word":"do","start":193.29001,"end":193.53,"confidence":0.7770971,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07725493609905243},{"word":"you","start":193.53,"end":193.61,"confidence":0.99550617,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08497369289398193},{"word":"say","start":193.61,"end":193.77,"confidence":0.99306184,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0868423730134964},{"word":"it","start":193.77,"end":193.85,"confidence":0.80277765,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.07185804843902588},{"word":"what","start":193.85,"end":194.01,"confidence":0.9773827,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.00253533199429512},{"word":"what","start":194.01,"end":194.17,"confidence":0.9493331,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004714008420705795},{"word":"is","start":194.17,"end":194.49,"confidence":0.9885915,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0047315433621406555},{"word":"what","start":194.49,"end":194.73,"confidence":0.5725949,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.010250449180603027},{"word":"is","start":194.73,"end":194.97,"confidence":0.7634065,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007821407169103622},{"word":"this","start":194.97,"end":195.45,"confidence":0.82001257,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.012082403525710106},{"word":"so","start":195.45,"end":195.61,"confidence":0.9712126,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02980201691389084},{"word":"i've","start":195.61,"end":195.85,"confidence":0.9984406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.056901734322309494},{"word":"got","start":195.85,"end":196.35,"confidence":0.9998876,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04699336364865303},{"word":"yeah","start":197.69,"end":197.81,"confidence":0.96741855,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.059279412031173706},{"word":"i","start":197.81,"end":197.93001,"confidence":0.9845694,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055799342691898346},{"word":"guess","start":197.93001,"end":198.25,"confidence":0.9964148,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":0.07217933237552643},{"word":"so","start":198.25,"end":198.49,"confidence":0.7312308,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.07654931396245956},{"word":"so","start":198.49,"end":198.81,"confidence":0.9773577,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03648994117975235},{"word":"what","start":198.81,"end":199.05,"confidence":0.9903922,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03137986361980438},{"word":"is","start":199.05,"end":199.53,"confidence":0.99855393,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03783087804913521},{"word":"byo","start":199.53,"end":200.03,"confidence":0.7481862,"punctuated_word":"BYO","sentiment":"neutral","sentiment_score":0.0657501220703125},{"word":"modem","start":200.33,"end":200.83,"confidence":0.92977786,"punctuated_word":"modem?","sentiment":"neutral","sentiment_score":0.069078728556633},{"word":"okay","start":212.86499,"end":213.36499,"confidence":0.85701567,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.2179670482873917},{"word":"sir","start":218.465,"end":218.965,"confidence":0.99816453,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.11268704384565352},{"word":"no","start":219.745,"end":220.14499,"confidence":0.96585107,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14824040234088898},{"word":"i","start":220.14499,"end":220.305,"confidence":0.9933129,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20436382293701172},{"word":"i've","start":220.385,"end":220.545,"confidence":0.99978524,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.23111002147197723},{"word":"got","start":220.545,"end":220.70499,"confidence":0.99949884,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.020789735019207},{"word":"one","start":220.70499,"end":221.025,"confidence":0.936518,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.03830229490995407},{"word":"sir","start":221.025,"end":221.185,"confidence":0.97994727,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.07353241741657257},{"word":"that's","start":221.185,"end":221.50499,"confidence":0.9752237,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2865355908870697},{"word":"fine","start":221.50499,"end":221.94,"confidence":0.999251,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.19231584668159485},{"word":"okay","start":223.78,"end":224.28,"confidence":0.99692905,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05966048315167427},{"word":"and","start":224.34,"end":224.84,"confidence":0.99393094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.026200877502560616},{"word":"yes","start":229.78,"end":230.28,"confidence":0.9940822,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.04751104116439819},{"word":"i've","start":230.34,"end":230.58,"confidence":0.93916106,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.059878066182136536},{"word":"checked","start":230.58,"end":230.82,"confidence":0.9968696,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.05048743262887001},{"word":"it","start":230.82,"end":231.32,"confidence":0.9529488,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05942294746637344},{"word":"and","start":232.1,"end":232.6,"confidence":0.99744236,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01702073961496353},{"word":"so","start":233.06,"end":233.54001,"confidence":0.88273937,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02525256015360355},{"word":"select","start":233.54001,"end":233.86,"confidence":0.9935087,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.03791600838303566},{"word":"your","start":233.86,"end":234.18001,"confidence":0.99948657,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03176116943359375},{"word":"super","start":234.18001,"end":234.5,"confidence":0.46618068,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.07340996712446213},{"word":"network","start":234.5,"end":234.98,"confidence":0.97275543,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.053164638578891754},{"word":"contract","start":234.98,"end":235.48,"confidence":0.952015,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.02513930946588516},{"word":"so","start":235.96501,"end":236.205,"confidence":0.9996717,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0018080510199069977},{"word":"we","start":236.205,"end":236.52501,"confidence":0.99854255,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.014177199453115463},{"word":"only","start":236.52501,"end":236.845,"confidence":0.99991155,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.007505446672439575},{"word":"got","start":236.845,"end":237.32501,"confidence":0.9999099,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.013340193778276443},{"word":"one","start":237.32501,"end":237.82501,"confidence":0.99980634,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01038743183016777},{"word":"year","start":237.96501,"end":238.46501,"confidence":0.955936,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.006690157577395439},{"word":"like","start":239.16501,"end":239.405,"confidence":0.9599384,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0020823124796152115},{"word":"contract","start":239.405,"end":239.80501,"confidence":0.77107716,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.011889535933732986},{"word":"so","start":239.80501,"end":239.96501,"confidence":0.97810215,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0008663050830364227},{"word":"which","start":239.96501,"end":240.205,"confidence":0.5745012,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.004360485821962357},{"word":"is","start":240.205,"end":240.705,"confidence":0.9996165,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009781870990991592},{"word":"twelve","start":240.765,"end":241.085,"confidence":0.99950814,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.012566812336444856},{"word":"months","start":241.085,"end":241.485,"confidence":0.97747976,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.0164235420525074},{"word":"so","start":241.485,"end":241.645,"confidence":0.99857044,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010338552296161652},{"word":"what's","start":241.645,"end":241.88501,"confidence":0.9988172,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.013628965243697166},{"word":"the","start":241.88501,"end":242.125,"confidence":0.99991345,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01645415648818016},{"word":"difference","start":242.125,"end":242.60501,"confidence":0.99944466,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.023311864584684372},{"word":"between","start":242.60501,"end":243.10501,"confidence":0.99990726,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.016599059104919434},{"word":"the","start":243.16501,"end":243.66501,"confidence":0.9074018,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.02119167149066925},{"word":"twenty","start":244.765,"end":245.085,"confidence":0.9997323,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.013808492571115494},{"word":"four","start":245.085,"end":245.32501,"confidence":0.99985147,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.015429314225912094},{"word":"months","start":245.32501,"end":245.565,"confidence":0.9977724,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.007489923387765884},{"word":"and","start":245.565,"end":245.725,"confidence":0.9984969,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02404775470495224},{"word":"twelve","start":245.725,"end":246.04501,"confidence":0.99967647,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.012562844902276993},{"word":"months","start":246.04501,"end":246.365,"confidence":0.96300435,"punctuated_word":"months?","sentiment":"neutral","sentiment_score":-0.006457597017288208},{"word":"so","start":246.365,"end":246.60501,"confidence":0.9889501,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0494488850235939},{"word":"because","start":246.68501,"end":246.925,"confidence":0.9897139,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04418230056762695},{"word":"there's","start":246.925,"end":247.32501,"confidence":0.9815386,"punctuated_word":"there's,","sentiment":"neutral","sentiment_score":-0.05181295424699783},{"word":"like","start":247.32501,"end":247.565,"confidence":0.9995806,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04905726760625839},{"word":"45","start":247.565,"end":248.46501,"confidence":0.9991003,"punctuated_word":"45","sentiment":"neutral","sentiment_score":-0.021464958786964417},{"word":"connection","start":248.52501,"end":249.02501,"confidence":0.9975152,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.03744633495807648},{"word":"fee","start":249.085,"end":249.54,"confidence":0.9933332,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.04809877276420593},{"word":"so","start":249.54,"end":249.7,"confidence":0.9996226,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04054393619298935},{"word":"what","start":249.7,"end":250.01999,"confidence":0.99579644,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04096447303891182},{"word":"what","start":250.01999,"end":250.26,"confidence":0.9636903,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03225589543581009},{"word":"is","start":250.26,"end":250.57999,"confidence":0.9986279,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03051438182592392},{"word":"the","start":250.57999,"end":250.73999,"confidence":0.9993216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020138980820775032},{"word":"connection","start":250.73999,"end":251.23999,"confidence":0.9998392,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.01924997568130493},{"word":"fee","start":251.29999,"end":251.45999,"confidence":0.99979466,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.0077333394438028336},{"word":"about","start":251.45999,"end":251.95999,"confidence":0.99936485,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.03010418452322483},{"word":"mhmm","start":259.62,"end":260.12,"confidence":0.9950725,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03690796345472336},{"word":"yes","start":263.86,"end":264.345,"confidence":0.9932508,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11612122505903244},{"word":"mhmm","start":273.305,"end":273.805,"confidence":0.9879338,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04056023433804512},{"word":"okay","start":299.585,"end":300.085,"confidence":0.7941236,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010144980624318125},{"word":"sure","start":300.225,"end":300.725,"confidence":0.99721813,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.01659766025841236},{"word":"okay","start":301.345,"end":301.745,"confidence":0.99340165,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025716612115502357},{"word":"so","start":301.745,"end":302.245,"confidence":0.99799085,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003925357013940811},{"word":"uh-huh","start":303.025,"end":303.525,"confidence":0.9740577,"punctuated_word":"uh-huh.","sentiment":"neutral","sentiment_score":0.0218291487544775},{"word":"anytime","start":314.27,"end":314.77,"confidence":0.93205434,"punctuated_word":"Anytime.","sentiment":"neutral","sentiment_score":-0.006865321658551693},{"word":"yes","start":314.99,"end":315.49,"confidence":0.99776983,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0693928450345993},{"word":"get","start":315.55,"end":315.78998,"confidence":0.6117061,"punctuated_word":"Get","sentiment":"neutral","sentiment_score":0.06969191133975983},{"word":"it","start":315.78998,"end":316.28998,"confidence":0.9983763,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11813069880008698},{"word":"i","start":317.71,"end":317.87,"confidence":0.9498106,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04486487805843353},{"word":"see","start":317.87,"end":318.18997,"confidence":0.9950706,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.06068863719701767},{"word":"i","start":318.18997,"end":318.34998,"confidence":0.99888414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.043690867722034454},{"word":"see","start":318.34998,"end":318.825,"confidence":0.9997517,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.057259004563093185},{"word":"so","start":319.14502,"end":319.64502,"confidence":0.9976507,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07150720059871674},{"word":"after","start":319.86502,"end":320.345,"confidence":0.9942298,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0878971666097641},{"word":"those","start":320.345,"end":320.665,"confidence":0.9961714,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.10128449648618698},{"word":"so","start":320.825,"end":321.065,"confidence":0.99813277,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09181150794029236},{"word":"if","start":321.065,"end":321.30502,"confidence":0.9988109,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12082869559526443},{"word":"i","start":321.30502,"end":321.625,"confidence":0.9998983,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10632887482643127},{"word":"choose","start":321.625,"end":322.02502,"confidence":0.99876475,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.11778010427951811},{"word":"order","start":322.02502,"end":322.345,"confidence":0.9964546,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.16183795034885406},{"word":"now","start":322.345,"end":322.665,"confidence":0.9915899,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.12006058543920516},{"word":"can","start":322.665,"end":322.905,"confidence":0.99981374,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10339569300413132},{"word":"i","start":322.905,"end":323.065,"confidence":0.9927747,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":0.12799066305160522},{"word":"like","start":323.065,"end":323.565,"confidence":0.9994644,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.14756913483142853},{"word":"get","start":323.625,"end":323.785,"confidence":0.9969152,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1774473786354065},{"word":"a","start":323.785,"end":323.945,"confidence":0.9374591,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17860478162765503},{"word":"wi","start":323.945,"end":324.185,"confidence":0.9369938,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.1541609168052673},{"word":"fi","start":324.185,"end":324.505,"confidence":0.9998074,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.1835351288318634},{"word":"right","start":324.505,"end":324.74503,"confidence":0.999433,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.202151358127594},{"word":"now","start":324.74503,"end":324.98502,"confidence":0.9999379,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.15961730480194092},{"word":"or","start":324.98502,"end":325.225,"confidence":0.9323324,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":0.10381315648555756},{"word":"like","start":325.225,"end":325.70502,"confidence":0.99933875,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1246841922402382},{"word":"five","start":325.70502,"end":326.02502,"confidence":0.9997886,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.14372721314430237},{"word":"minutes","start":326.02502,"end":326.42502,"confidence":0.99009,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.16380584239959717},{"word":"or","start":326.42502,"end":326.665,"confidence":0.97986144,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":0.1030322015285492},{"word":"like","start":326.665,"end":326.98502,"confidence":0.99933225,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.11153389513492584},{"word":"one","start":326.98502,"end":327.14502,"confidence":0.99914587,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.13048920035362244},{"word":"hour","start":327.14502,"end":327.64502,"confidence":0.99720615,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.11687511205673218},{"word":"one","start":327.86502,"end":328.105,"confidence":0.3992262,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10758117586374284},{"word":"hour","start":328.105,"end":328.42502,"confidence":0.9995982,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.1114608198404312},{"word":"later","start":328.42502,"end":328.92502,"confidence":0.99632645,"punctuated_word":"later?","sentiment":"neutral","sentiment_score":0.10579196363687517},{"word":"can","start":329.545,"end":329.785,"confidence":0.9930455,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07608385384082794},{"word":"i","start":329.785,"end":329.86502,"confidence":0.9996747,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09348295629024506},{"word":"get","start":329.86502,"end":330.105,"confidence":0.99982625,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10562507808208466},{"word":"it","start":330.105,"end":330.265,"confidence":0.9994911,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1229628324508667},{"word":"right","start":330.265,"end":330.42502,"confidence":0.9998585,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1217055767774582},{"word":"now","start":330.42502,"end":330.92502,"confidence":0.9997513,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.019082505255937576},{"word":"yes","start":334.6,"end":335.1,"confidence":0.9683285,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1635030061006546},{"word":"you","start":343.64,"end":343.80002,"confidence":0.63161445,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02364249527454376},{"word":"mean","start":343.80002,"end":344.04,"confidence":0.99943024,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.03479684144258499},{"word":"the","start":344.04,"end":344.54,"confidence":0.9653907,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03912239894270897},{"word":"you","start":345.0,"end":345.16,"confidence":0.7877307,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07017379999160767},{"word":"mean","start":345.16,"end":345.48,"confidence":0.99976236,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.08799636363983154},{"word":"the","start":345.48,"end":345.64,"confidence":0.9905156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06514774262905121},{"word":"sorry","start":345.80002,"end":346.30002,"confidence":0.98386824,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1093618869781494},{"word":"you","start":346.6,"end":346.76,"confidence":0.99819213,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08103959262371063},{"word":"mean","start":346.76,"end":347.0,"confidence":0.9996772,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.04956357926130295},{"word":"the","start":347.0,"end":347.16,"confidence":0.9914187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035913415253162384},{"word":"name","start":347.16,"end":347.40002,"confidence":0.99957675,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.08631810545921326},{"word":"of","start":347.40002,"end":347.64,"confidence":0.99685514,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06014983355998993},{"word":"the","start":347.64,"end":347.80002,"confidence":0.9992036,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06430131196975708},{"word":"router","start":347.80002,"end":348.30002,"confidence":0.72764564,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.030276590958237648},{"word":"model","start":352.005,"end":352.505,"confidence":0.6503755,"punctuated_word":"Model.","sentiment":"neutral","sentiment_score":0.00812461506575346},{"word":"model","start":354.725,"end":355.125,"confidence":0.90296257,"punctuated_word":"Model","sentiment":"neutral","sentiment_score":0.005770592018961906},{"word":"of","start":355.125,"end":355.625,"confidence":0.7621263,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014061272144317629},{"word":"this","start":356.965,"end":357.215,"confidence":0.9052356,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.0029019061475992203},{"word":"sorry","start":357.215,"end":357.715,"confidence":0.91261715,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10579884052276611},{"word":"okay","start":362.22,"end":362.72,"confidence":0.99352676,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06484758853912354},{"word":"so","start":362.78,"end":363.18002,"confidence":0.9862037,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06029807776212692},{"word":"the","start":363.18002,"end":363.42,"confidence":0.9834395,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08322694897651672},{"word":"it","start":363.74002,"end":363.90002,"confidence":0.9967501,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07025720924139023},{"word":"is","start":363.90002,"end":364.38,"confidence":0.99940014,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07866493612527847},{"word":"made","start":364.38,"end":364.86002,"confidence":0.99877685,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.06732574850320816},{"word":"by","start":364.86002,"end":365.36002,"confidence":0.99866676,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0670371800661087},{"word":"huawei","start":365.58002,"end":366.08002,"confidence":0.99665314,"punctuated_word":"Huawei","sentiment":"neutral","sentiment_score":0.042500704526901245},{"word":"and","start":366.30002,"end":366.7,"confidence":0.57714427,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04373863339424133},{"word":"the","start":366.7,"end":367.2,"confidence":0.9979857,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047734420746564865},{"word":"yes","start":368.86002,"end":369.34,"confidence":0.9649539,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.06594296544790268},{"word":"and","start":369.34,"end":369.82,"confidence":0.99624276,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.027432315051555634},{"word":"what","start":369.82,"end":369.98,"confidence":0.9446682,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.007642060518264771},{"word":"what","start":369.98,"end":370.22,"confidence":0.965716,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.000589028000831604},{"word":"else","start":370.22,"end":370.54,"confidence":0.9990194,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.043013520538806915},{"word":"do","start":370.54,"end":370.62,"confidence":0.98180974,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00270853191614151},{"word":"you","start":370.62,"end":370.7,"confidence":0.9993223,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021842241287231445},{"word":"want","start":370.7,"end":371.2,"confidence":0.99869704,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":0.026908960193395615},{"word":"okay","start":374.38,"end":374.86002,"confidence":0.9893782,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028589915484189987},{"word":"it's","start":374.86002,"end":375.36002,"confidence":0.98850715,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.012809450738132},{"word":"w","start":375.5,"end":375.90002,"confidence":0.9969531,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.010064421221613884},{"word":"s","start":375.90002,"end":376.365,"confidence":0.9935916,"punctuated_word":"S","sentiment":"neutral","sentiment_score":0.005820383317768574},{"word":"7002","start":378.925,"end":380.365,"confidence":0.90697455,"punctuated_word":"7002","sentiment":"neutral","sentiment_score":0.012744391337037086},{"word":"version","start":380.365,"end":380.865,"confidence":0.687077,"punctuated_word":"version","sentiment":"neutral","sentiment_score":0.009367050603032112},{"word":"two","start":380.925,"end":381.425,"confidence":0.9978309,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.01540384441614151},{"word":"yes","start":389.405,"end":389.73,"confidence":0.8826507,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.041015755385160446},{"word":"mhmm","start":392.77002,"end":393.27002,"confidence":0.9509814,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01604849100112915},{"word":"that's","start":393.49002,"end":393.73,"confidence":0.95857537,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03596969693899155},{"word":"it","start":393.73,"end":394.23,"confidence":0.9972308,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.029983453452587128},{"word":"wi","start":398.61002,"end":398.93002,"confidence":0.48181388,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.016831155866384506},{"word":"fi","start":398.93002,"end":399.01,"confidence":0.79348975,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.009078975766897202},{"word":"sorry","start":399.17,"end":399.65002,"confidence":0.9732183,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06679734587669373},{"word":"wi","start":399.65002,"end":399.89,"confidence":0.86226183,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.016611050814390182},{"word":"fi","start":399.89,"end":400.13,"confidence":0.9992963,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.014963483437895777},{"word":"what","start":400.13,"end":400.63,"confidence":0.98746353,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.040993936359882355},{"word":"i","start":409.06497,"end":409.38498,"confidence":0.90947634,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.334617555141449},{"word":"can't","start":409.38498,"end":409.705,"confidence":0.99753207,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.30868053436279297},{"word":"get","start":409.705,"end":409.865,"confidence":0.9995042,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2855672836303711},{"word":"it","start":409.865,"end":410.10498,"confidence":0.9983804,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.40721195936203},{"word":"what","start":410.10498,"end":410.425,"confidence":0.990755,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.13927434384822843},{"word":"what","start":410.425,"end":410.585,"confidence":0.97594494,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10295671224594116},{"word":"is","start":410.585,"end":411.085,"confidence":0.997629,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09002544730901718},{"word":"wi","start":411.54498,"end":411.865,"confidence":0.7330932,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.06422073394060135},{"word":"fi's","start":411.865,"end":412.365,"confidence":0.91301656,"punctuated_word":"Fi's","sentiment":"neutral","sentiment_score":-0.060511961579322815},{"word":"you","start":413.54498,"end":413.705,"confidence":0.83333486,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08922915160655975},{"word":"mean","start":413.705,"end":414.10498,"confidence":0.94174254,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.0976281315088272},{"word":"like","start":414.10498,"end":414.425,"confidence":0.85229105,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08689048886299133},{"word":"wi","start":414.425,"end":414.585,"confidence":0.99192035,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.07709373533725739},{"word":"fi","start":414.585,"end":414.82498,"confidence":0.9997489,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.061799004673957825},{"word":"six","start":414.82498,"end":415.145,"confidence":0.9642956,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.13036517798900604},{"word":"certificated","start":415.145,"end":415.645,"confidence":0.83090585,"punctuated_word":"certificated?","sentiment":"neutral","sentiment_score":-0.09290105104446413},{"word":"a","start":417.305,"end":417.465,"confidence":0.51706773,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.0160681139677763},{"word":"35","start":417.465,"end":418.28497,"confidence":0.73252153,"punctuated_word":"35.","sentiment":"neutral","sentiment_score":-0.009089389815926552},{"word":"the","start":422.82,"end":423.06003,"confidence":0.92622167,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.011572357267141342},{"word":"the","start":423.06003,"end":423.30002,"confidence":0.9987847,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02733546122908592},{"word":"router's","start":423.30002,"end":423.80002,"confidence":0.9740925,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.009851953014731407},{"word":"full","start":423.86002,"end":424.1,"confidence":0.9985967,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.014177069067955015},{"word":"name","start":424.1,"end":424.34003,"confidence":0.999635,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.014597367495298386},{"word":"is","start":424.34003,"end":424.84003,"confidence":0.99700063,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01187128946185112},{"word":"huawei","start":424.90002,"end":425.40002,"confidence":0.94394726,"punctuated_word":"Huawei","sentiment":"neutral","sentiment_score":0.015150947496294975},{"word":"ws7002","start":426.02002,"end":427.7,"confidence":0.9785166,"punctuated_word":"WS7002","sentiment":"neutral","sentiment_score":0.006656710524111986},{"word":"version","start":427.7,"end":428.1,"confidence":0.9921273,"punctuated_word":"version","sentiment":"neutral","sentiment_score":-0.006059389561414719},{"word":"two","start":428.1,"end":428.6,"confidence":0.98839253,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.0021128645166754723},{"word":"yes","start":430.5,"end":430.82,"confidence":0.99385625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.020364925265312195},{"word":"it","start":430.82,"end":430.90002,"confidence":0.59924096,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.000593867152929306},{"word":"was","start":430.90002,"end":431.14,"confidence":0.91827977,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.006053274497389793},{"word":"just","start":431.14,"end":431.38,"confidence":0.7113603,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0012872423976659777},{"word":"v","start":431.38,"end":431.62003,"confidence":0.9230784,"punctuated_word":"V","sentiment":"neutral","sentiment_score":0.00031818635761737823},{"word":"two","start":431.62003,"end":432.12003,"confidence":0.9988085,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.0009964928030967712},{"word":"no","start":436.26,"end":436.575,"confidence":0.8721638,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10683922469615936},{"word":"no","start":437.05502,"end":437.295,"confidence":0.91488117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14024093747138977},{"word":"no","start":437.295,"end":437.535,"confidence":0.9989629,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.12828171253204346},{"word":"version","start":437.535,"end":437.935,"confidence":0.9850332,"punctuated_word":"version.","sentiment":"neutral","sentiment_score":-0.16300123929977417},{"word":"so","start":437.935,"end":438.17502,"confidence":0.9971963,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13775844871997833},{"word":"the","start":438.17502,"end":438.33502,"confidence":0.9967392,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09484969824552536},{"word":"v","start":438.33502,"end":438.655,"confidence":0.99667144,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.07570971548557281},{"word":"i","start":438.975,"end":439.05502,"confidence":0.9665033,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11045268177986144},{"word":"guess","start":439.05502,"end":439.295,"confidence":0.96315366,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.07960306107997894},{"word":"the","start":439.295,"end":439.45502,"confidence":0.76054525,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08702375739812851},{"word":"v","start":439.45502,"end":439.695,"confidence":0.99732083,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.07436928898096085},{"word":"means","start":439.695,"end":440.015,"confidence":0.99631894,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.074700266122818},{"word":"version","start":440.015,"end":440.415,"confidence":0.8815762,"punctuated_word":"version.","sentiment":"neutral","sentiment_score":-0.07712150365114212},{"word":"so","start":440.415,"end":440.915,"confidence":0.926012,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003444898873567581},{"word":"no","start":448.33502,"end":448.575,"confidence":0.9292406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.05690515786409378},{"word":"version","start":448.575,"end":448.89502,"confidence":0.9919802,"punctuated_word":"version.","sentiment":"neutral","sentiment_score":-0.06134961172938347},{"word":"so","start":448.89502,"end":449.135,"confidence":0.9991904,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.027540970593690872},{"word":"you","start":449.135,"end":449.21503,"confidence":0.9961235,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.026108309626579285},{"word":"can","start":449.21503,"end":449.45502,"confidence":0.99617636,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.018617957830429077},{"word":"you","start":449.45502,"end":449.535,"confidence":0.97506464,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03568163514137268},{"word":"can","start":449.535,"end":449.77502,"confidence":0.94584286,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":-0.02566893771290779},{"word":"like","start":449.77502,"end":450.09,"confidence":0.9907038,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.01706519164144993},{"word":"minus","start":450.41,"end":450.88998,"confidence":0.99769455,"punctuated_word":"minus","sentiment":"neutral","sentiment_score":-0.01874653063714504},{"word":"the","start":450.88998,"end":451.37,"confidence":0.9986771,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02748267352581024},{"word":"letters","start":451.37,"end":451.85,"confidence":0.73365366,"punctuated_word":"letters,","sentiment":"neutral","sentiment_score":-0.02925906516611576},{"word":"only","start":451.85,"end":452.33,"confidence":0.9987161,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.03655458614230156},{"word":"leave","start":452.33,"end":452.65,"confidence":0.9974763,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03817670792341232},{"word":"the","start":452.65,"end":452.81,"confidence":0.9948214,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026718057692050937},{"word":"v","start":452.81,"end":453.05,"confidence":0.99487334,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.02242671139538288},{"word":"here","start":453.05,"end":453.55,"confidence":0.99397737,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.02939072996377945},{"word":"so","start":453.61,"end":453.77,"confidence":0.9905522,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024933187291026115},{"word":"it","start":453.77,"end":453.93,"confidence":0.99903214,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018865780904889107},{"word":"is","start":453.93,"end":454.25,"confidence":0.9992306,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.021825792267918587},{"word":"huawei","start":454.25,"end":454.75,"confidence":0.9271732,"punctuated_word":"Huawei","sentiment":"neutral","sentiment_score":0.03479054942727089},{"word":"ws","start":454.81,"end":455.61,"confidence":0.9852351,"punctuated_word":"WS","sentiment":"neutral","sentiment_score":0.02134566754102707},{"word":"7002v","start":455.61,"end":457.13,"confidence":0.99816346,"punctuated_word":"7002V","sentiment":"neutral","sentiment_score":0.01986657083034515},{"word":"2","start":457.13,"end":457.63,"confidence":0.99735755,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.015258886851370336},{"word":"okay","start":459.29,"end":459.79,"confidence":0.9151944,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07138270884752274},{"word":"yes","start":463.85,"end":464.25,"confidence":0.97343475,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11842304468154909},{"word":"of","start":464.25,"end":464.49,"confidence":0.99940836,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.12373389303684236},{"word":"course","start":464.49,"end":464.99,"confidence":0.99974763,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.13019320368766785},{"word":"yes","start":528.825,"end":529.14496,"confidence":0.9464751,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17726171016693115},{"word":"i'm","start":529.14496,"end":529.385,"confidence":0.9986365,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.20693139731884003},{"word":"here","start":529.385,"end":529.885,"confidence":0.9993351,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.21101294457912445},{"word":"mhmm","start":540.12,"end":540.62,"confidence":0.8999332,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.16811498999595642},{"word":"okay","start":564.61,"end":565.00995,"confidence":0.9796288,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11711299419403076},{"word":"so","start":565.00995,"end":565.50995,"confidence":0.9921996,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10347473621368408},{"word":"what","start":566.37,"end":566.61,"confidence":0.9883696,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.10275673121213912},{"word":"should","start":566.61,"end":566.76996,"confidence":0.99926656,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.13529527187347412},{"word":"i","start":566.76996,"end":567.00995,"confidence":0.99965906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14023947715759277},{"word":"do","start":567.00995,"end":567.17,"confidence":0.99643433,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11545266211032867},{"word":"right","start":567.17,"end":567.41,"confidence":0.99726933,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1593325138092041},{"word":"now","start":567.41,"end":567.91,"confidence":0.9978333,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.14967438578605652},{"word":"okay","start":587.865,"end":588.365,"confidence":0.97483826,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10433545708656312},{"word":"so","start":589.54504,"end":590.04504,"confidence":0.9959608,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08525379747152328},{"word":"which","start":590.505,"end":590.745,"confidence":0.99850595,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.10923086106777193},{"word":"means","start":590.745,"end":591.245,"confidence":0.9878898,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.09033885598182678},{"word":"you","start":591.385,"end":591.465,"confidence":0.8078927,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0994906723499298},{"word":"don't","start":591.465,"end":591.93,"confidence":0.95637107,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.03753077983856201},{"word":"actually","start":592.08997,"end":592.41,"confidence":0.99990976,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.008756659924983978},{"word":"know","start":592.41,"end":592.91,"confidence":0.999405,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06878970563411713},{"word":"whether","start":592.97,"end":593.37,"confidence":0.9996099,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.029208175837993625},{"word":"it","start":593.37,"end":593.61,"confidence":0.9999505,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.017585009336471558},{"word":"will","start":593.61,"end":593.77,"confidence":0.993262,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.021285593509674072},{"word":"work","start":593.77,"end":594.08997,"confidence":0.9997993,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.10807754844427107},{"word":"right","start":594.08997,"end":594.41,"confidence":0.83622634,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.06298282742500305},{"word":"so","start":594.41,"end":594.57,"confidence":0.9504597,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04611717164516449},{"word":"but","start":594.64996,"end":594.81,"confidence":0.99933976,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.08001834154129028},{"word":"i","start":594.81,"end":594.97,"confidence":0.9981048,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12440218776464462},{"word":"can","start":594.97,"end":595.21,"confidence":0.87634873,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.15484824776649475},{"word":"like","start":595.21,"end":595.71,"confidence":0.9995857,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.13949424028396606},{"word":"pay","start":595.85,"end":596.17,"confidence":0.9996131,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.14897868037223816},{"word":"for","start":596.17,"end":596.49,"confidence":0.9996044,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15933459997177124},{"word":"the","start":596.49,"end":596.99,"confidence":0.9996153,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1670743227005005},{"word":"the","start":599.29,"end":599.61,"confidence":0.869617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1292962282896042},{"word":"the","start":599.61,"end":599.77,"confidence":0.9772489,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10798293352127077},{"word":"order","start":599.77,"end":600.08997,"confidence":0.99579775,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.11618121713399888},{"word":"first","start":600.08997,"end":600.49,"confidence":0.99971515,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1271333396434784},{"word":"and","start":600.49,"end":600.99,"confidence":0.8182783,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1802709400653839},{"word":"let","start":601.29,"end":601.77,"confidence":0.9867532,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.17062079906463623},{"word":"we","start":601.77,"end":602.17,"confidence":0.46415004,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1805315911769867},{"word":"check","start":602.17,"end":602.57,"confidence":0.999527,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.13862213492393494},{"word":"whether","start":602.57,"end":602.89,"confidence":0.9997019,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.10556432604789734},{"word":"it","start":602.89,"end":603.13,"confidence":0.99994314,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15334530174732208},{"word":"will","start":603.13,"end":603.37,"confidence":0.9995759,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12726248800754547},{"word":"work","start":603.37,"end":603.87,"confidence":0.97617185,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.11955811083316804},{"word":"so","start":604.17,"end":604.49,"confidence":0.85291433,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05320735648274422},{"word":"is","start":604.49,"end":604.73,"confidence":0.9259504,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04578070342540741},{"word":"that","start":604.73,"end":604.97,"confidence":0.90504324,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007167987525463104},{"word":"what","start":604.97,"end":605.21,"confidence":0.9733223,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0018673576414585111},{"word":"you","start":605.21,"end":605.37,"confidence":0.9972036,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01641879603266716},{"word":"mean","start":605.37,"end":605.87,"confidence":0.999652,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.024750184267759323},{"word":"mhmm","start":618.245,"end":618.485,"confidence":0.9269558,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04253975301980972},{"word":"makes","start":618.485,"end":618.725,"confidence":0.7529982,"punctuated_word":"Makes","sentiment":"neutral","sentiment_score":-0.02659508027136326},{"word":"sense","start":618.725,"end":619.045,"confidence":0.9637054,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":-0.013634772971272469},{"word":"makes","start":619.045,"end":619.285,"confidence":0.93271255,"punctuated_word":"Makes","sentiment":"neutral","sentiment_score":0.018173947930336},{"word":"sense","start":619.285,"end":619.785,"confidence":0.9968239,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":0.002287067472934723},{"word":"okay","start":629.46,"end":629.96,"confidence":0.9913703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08504930138587952},{"word":"mhmm","start":641.605,"end":642.105,"confidence":0.8495164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1416110396385193},{"word":"okay","start":645.52496,"end":645.845,"confidence":0.98482764,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12286170572042464},{"word":"there's","start":645.845,"end":646.245,"confidence":0.88760936,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1474284827709198},{"word":"too","start":646.245,"end":646.40497,"confidence":0.998309,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.1805119514465332},{"word":"many","start":646.40497,"end":646.725,"confidence":0.99987674,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.13743498921394348},{"word":"terms","start":646.725,"end":646.96497,"confidence":0.99975556,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.1506229192018509},{"word":"that","start":646.96497,"end":647.125,"confidence":0.9993457,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1365993320941925},{"word":"i","start":647.125,"end":647.20496,"confidence":0.9992488,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14092180132865906},{"word":"can","start":647.20496,"end":647.52496,"confidence":0.9991721,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13485603034496307},{"word":"understand","start":647.52496,"end":648.02496,"confidence":0.76585686,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.15524406731128693},{"word":"but","start":648.32495,"end":648.82495,"confidence":0.99814975,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0781935602426529},{"word":"so","start":650.255,"end":650.755,"confidence":0.98208666,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06099832057952881},{"word":"i'll","start":651.98,"end":652.22,"confidence":0.73533183,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005974556319415569},{"word":"just","start":652.22,"end":652.54,"confidence":0.96246076,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.0036322735249996185},{"word":"like","start":652.54,"end":653.04,"confidence":0.9985886,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.025602322071790695},{"word":"order","start":653.33997,"end":653.74,"confidence":0.9998995,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.02759884297847748},{"word":"now","start":653.74,"end":654.06,"confidence":0.99709296,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04460515081882477},{"word":"and","start":654.06,"end":654.45996,"confidence":0.96496695,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020664513111114505},{"word":"see","start":654.45996,"end":654.7,"confidence":0.9974147,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014969445765018463},{"word":"what","start":654.7,"end":654.94,"confidence":0.9993986,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.023950114846229553},{"word":"will","start":654.94,"end":655.18,"confidence":0.58583736,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.02563956379890442},{"word":"going","start":655.18,"end":655.42,"confidence":0.94226855,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.006112687289714813},{"word":"on","start":655.42,"end":655.66,"confidence":0.94278336,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.03849733993411064},{"word":"right","start":655.66,"end":655.89996,"confidence":0.899072,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03072241321206093},{"word":"okay","start":655.89996,"end":656.3,"confidence":0.84964365,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038129955530166626},{"word":"is","start":656.3,"end":656.45996,"confidence":0.9993154,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08507229387760162},{"word":"it","start":656.45996,"end":656.62,"confidence":0.9062773,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08689650148153305},{"word":"okay","start":656.62,"end":657.12,"confidence":0.99932575,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.0630158931016922},{"word":"okay","start":677.99506,"end":678.395,"confidence":0.8094907,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09528104215860368},{"word":"so","start":678.395,"end":678.895,"confidence":0.9773795,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0768403559923172},{"word":"give","start":679.03503,"end":679.275,"confidence":0.98892796,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06045225262641907},{"word":"me","start":679.275,"end":679.35504,"confidence":0.9989724,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07238912582397461},{"word":"a","start":679.35504,"end":679.515,"confidence":0.98967093,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06447811424732208},{"word":"sec","start":679.515,"end":679.95,"confidence":0.9992236,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.06183086335659027},{"word":"street","start":680.99,"end":681.39,"confidence":0.92245364,"punctuated_word":"Street","sentiment":"neutral","sentiment_score":0.06281549483537674},{"word":"address","start":681.39,"end":681.87,"confidence":0.9860326,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.043022461235523224},{"word":"apartment","start":681.87,"end":682.37,"confidence":0.7175653,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":0.05955516919493675},{"word":"suite","start":682.43,"end":682.75,"confidence":0.9260175,"punctuated_word":"suite,","sentiment":"neutral","sentiment_score":0.0651630312204361},{"word":"unit","start":682.75,"end":683.25,"confidence":0.98694265,"punctuated_word":"unit,","sentiment":"neutral","sentiment_score":0.06910587847232819},{"word":"etcetera","start":683.31,"end":683.81,"confidence":0.88449335,"punctuated_word":"etcetera.","sentiment":"neutral","sentiment_score":0.09059598296880722},{"word":"optional","start":684.11,"end":684.61,"confidence":0.61831164,"punctuated_word":"Optional,","sentiment":"neutral","sentiment_score":0.045725129544734955},{"word":"suburb","start":684.83,"end":685.33,"confidence":0.9795668,"punctuated_word":"suburb,","sentiment":"neutral","sentiment_score":0.04143102094531059},{"word":"postcode","start":685.71,"end":686.21,"confidence":0.9764814,"punctuated_word":"postcode,","sentiment":"neutral","sentiment_score":0.03967994451522827},{"word":"state","start":686.51,"end":687.01,"confidence":0.98560584,"punctuated_word":"state,","sentiment":"neutral","sentiment_score":0.04845480248332024},{"word":"email","start":687.07,"end":687.39,"confidence":0.9990294,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05069165304303169},{"word":"address","start":687.39,"end":687.87,"confidence":0.9622041,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.04948374629020691},{"word":"phone","start":687.87,"end":688.37,"confidence":0.8410908,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.04453239589929581},{"word":"okay","start":689.15,"end":689.65,"confidence":0.98728925,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02736375108361244},{"word":"it","start":690.03,"end":690.43,"confidence":0.9931623,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.002691611647605896},{"word":"still","start":690.43,"end":690.75,"confidence":0.800424,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0007922686636447906},{"word":"need","start":690.75,"end":690.99,"confidence":0.9684646,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.004690106958150864},{"word":"driver's","start":690.99,"end":691.47003,"confidence":0.99846435,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.0016222174745053053},{"word":"license","start":691.47003,"end":691.97003,"confidence":0.97178316,"punctuated_word":"license,","sentiment":"neutral","sentiment_score":-0.012131338939070702},{"word":"but","start":692.185,"end":692.42505,"confidence":0.99980897,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.00939948856830597},{"word":"i","start":692.42505,"end":692.505,"confidence":0.999383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05545155331492424},{"word":"don't","start":692.505,"end":692.745,"confidence":0.99835086,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04431960731744766},{"word":"got","start":692.745,"end":693.065,"confidence":0.9988153,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.051353976130485535},{"word":"driver's","start":693.065,"end":693.54504,"confidence":0.9981898,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":-0.017168676480650902},{"word":"license","start":693.54504,"end":694.04504,"confidence":0.9989954,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":-0.004265138879418373},{"word":"yes","start":698.745,"end":699.065,"confidence":0.95768285,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1305772364139557},{"word":"i","start":699.065,"end":699.22504,"confidence":0.9997042,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14842656254768372},{"word":"do","start":699.22504,"end":699.72504,"confidence":0.9995929,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.17117884755134585},{"word":"okay","start":704.25995,"end":704.7133,"confidence":0.9432888,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0500233992934227},{"word":"so","start":704.7133,"end":705.1666,"confidence":0.99700433,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04034800827503204},{"word":"wait","start":705.62,"end":706.1,"confidence":0.9983813,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":0.03505493327975273},{"word":"so","start":706.1,"end":706.42,"confidence":0.9991026,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07605106383562088},{"word":"let","start":706.42,"end":706.57996,"confidence":0.9989945,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07654458284378052},{"word":"me","start":706.57996,"end":706.74,"confidence":0.9999455,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11965900659561156},{"word":"double","start":706.74,"end":707.06,"confidence":0.9999032,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.102234348654747},{"word":"check","start":707.06,"end":707.54,"confidence":0.99937963,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.06578481197357178},{"word":"so","start":707.54,"end":708.04,"confidence":0.9989718,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10048288106918336},{"word":"right","start":708.18,"end":708.33997,"confidence":0.8855599,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.10948731750249864},{"word":"now","start":708.33997,"end":708.57996,"confidence":0.999954,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.09246375411748886},{"word":"so","start":708.66,"end":708.98,"confidence":0.9987172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08033353835344315},{"word":"i'll","start":708.98,"end":709.3,"confidence":0.99944055,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10352962464094162},{"word":"get","start":709.3,"end":709.69995,"confidence":0.99969995,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.139271542429924},{"word":"the","start":709.69995,"end":710.01996,"confidence":0.9990677,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11610417813062668},{"word":"checkout","start":710.01996,"end":710.51996,"confidence":0.93382835,"punctuated_word":"checkout","sentiment":"neutral","sentiment_score":0.10248406231403352},{"word":"and","start":710.98,"end":711.48,"confidence":0.61189324,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0847051814198494},{"word":"oh","start":712.25995,"end":712.42,"confidence":0.9865943,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.11080233007669447},{"word":"do","start":712.42,"end":712.57996,"confidence":0.99923503,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.055122364312410355},{"word":"you","start":712.57996,"end":712.66,"confidence":0.9979511,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05878021568059921},{"word":"have","start":712.66,"end":712.81995,"confidence":0.9996892,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06118343397974968},{"word":"any","start":712.81995,"end":713.06,"confidence":0.99841225,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05753361806273461},{"word":"coupon","start":713.06,"end":713.45996,"confidence":0.99285746,"punctuated_word":"coupon","sentiment":"neutral","sentiment_score":0.06125515699386597},{"word":"here","start":713.45996,"end":713.95996,"confidence":0.9990937,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":0.04236709326505661},{"word":"yes","start":717.38,"end":717.825,"confidence":0.9964409,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08697818219661713},{"word":"okay","start":731.185,"end":731.66504,"confidence":0.9429979,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06557217240333557},{"word":"so","start":731.66504,"end":731.905,"confidence":0.9635029,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0410330593585968},{"word":"there's","start":731.905,"end":732.385,"confidence":0.7958094,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.039848171174526215},{"word":"no","start":732.385,"end":732.78503,"confidence":0.99482167,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.011143285781145096},{"word":"other","start":732.78503,"end":733.025,"confidence":0.99932873,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.009503163397312164},{"word":"coupons","start":733.025,"end":733.505,"confidence":0.96566355,"punctuated_word":"coupons.","sentiment":"neutral","sentiment_score":0.01688152551651001},{"word":"right","start":733.505,"end":733.8,"confidence":0.9627845,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.037035442888736725},{"word":"okay","start":738.44,"end":738.94,"confidence":0.98147887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04993788897991181},{"word":"could","start":741.16,"end":741.39996,"confidence":0.8157377,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.03668919205665589},{"word":"you","start":741.39996,"end":741.64,"confidence":0.9856453,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.028265638276934624},{"word":"like","start":741.64,"end":742.12,"confidence":0.99940795,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.020759882405400276},{"word":"hold","start":742.12,"end":742.44,"confidence":0.99823123,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.018661193549633023},{"word":"for","start":742.44,"end":742.76,"confidence":0.8039741,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009087078273296356},{"word":"a","start":742.76,"end":742.83997,"confidence":0.9133518,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005587540566921234},{"word":"minute","start":742.83997,"end":743.33997,"confidence":0.99647623,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.006473276764154434},{"word":"so","start":743.48,"end":743.72,"confidence":0.9805063,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.00400233268737793},{"word":"that","start":743.72,"end":743.95996,"confidence":0.99892706,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015147391706705092},{"word":"i","start":743.95996,"end":744.04,"confidence":0.99975353,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003335151821374893},{"word":"can","start":744.04,"end":744.27997,"confidence":0.9989266,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.00409877672791481},{"word":"finish","start":744.27997,"end":744.68,"confidence":0.9997507,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":0.02288738638162613},{"word":"it","start":744.68,"end":745.18,"confidence":0.9952716,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.010001571848988531},{"word":"could","start":747.66504,"end":747.905,"confidence":0.9975805,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.07406150549650192},{"word":"you","start":747.905,"end":748.065,"confidence":0.97896004,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.06383524090051651},{"word":"like","start":748.065,"end":748.465,"confidence":0.9995106,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07261180132627487},{"word":"hold","start":748.465,"end":748.78503,"confidence":0.9992974,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.08036302030086517},{"word":"a","start":748.78503,"end":748.865,"confidence":0.99853194,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06423451006412506},{"word":"little","start":748.865,"end":749.10504,"confidence":0.999716,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.06175767630338669},{"word":"bit","start":749.10504,"end":749.60504,"confidence":0.99958664,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.09189363569021224},{"word":"more","start":750.065,"end":750.565,"confidence":0.9881445,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.07364951819181442},{"word":"hold","start":751.185,"end":751.685,"confidence":0.97419226,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.08187244832515717},{"word":"a","start":751.905,"end":751.98505,"confidence":0.69001967,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08841362595558167},{"word":"hold","start":751.98505,"end":752.305,"confidence":0.63451564,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":-0.08134977519512177},{"word":"like","start":752.305,"end":752.54504,"confidence":0.99498147,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10717491805553436},{"word":"more","start":752.54504,"end":753.04504,"confidence":0.55048466,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.09353996068239212},{"word":"longer","start":753.585,"end":754.065,"confidence":0.94194037,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.0812814012169838},{"word":"for","start":754.065,"end":754.305,"confidence":0.9996215,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0872916579246521},{"word":"the","start":754.305,"end":754.465,"confidence":0.9996933,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06057353317737579},{"word":"time","start":754.465,"end":754.965,"confidence":0.9998951,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.044632360339164734},{"word":"and","start":755.34503,"end":755.84503,"confidence":0.86628354,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04511522501707077},{"word":"to","start":755.98505,"end":756.22504,"confidence":0.6209055,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04246491566300392},{"word":"make","start":756.22504,"end":756.465,"confidence":0.9989335,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.05205097049474716},{"word":"me","start":756.465,"end":756.78503,"confidence":0.9995783,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02018127962946892},{"word":"finish","start":756.78503,"end":757.28503,"confidence":0.993741,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.011177875101566316},{"word":"finish","start":759.82,"end":760.3,"confidence":0.98503244,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":0.04657610505819321},{"word":"my","start":760.3,"end":760.46,"confidence":0.6265774,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.054003942757844925},{"word":"checkup","start":760.46,"end":760.96,"confidence":0.7616634,"punctuated_word":"checkup.","sentiment":"neutral","sentiment_score":0.0662798285484314},{"word":"yep","start":761.5,"end":762.0,"confidence":0.9640403,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12716740369796753},{"word":"thank","start":762.06,"end":762.3,"confidence":0.9989598,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35259106755256653},{"word":"you","start":762.3,"end":762.46,"confidence":0.99989676,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2180228978395462},{"word":"so","start":762.46,"end":762.7,"confidence":0.9998103,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2503199875354767},{"word":"much","start":762.7,"end":763.2,"confidence":0.99982095,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.323081374168396},{"word":"so","start":776.695,"end":777.015,"confidence":0.5160478,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03257018327713013},{"word":"if","start":777.015,"end":777.335,"confidence":0.910796,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.031304486095905304},{"word":"it","start":777.335,"end":777.575,"confidence":0.9927592,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007697306573390961},{"word":"doesn't","start":777.575,"end":777.975,"confidence":0.99950826,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.04220106452703476},{"word":"work","start":777.975,"end":778.375,"confidence":0.7876023,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.04161922633647919},{"word":"so","start":778.375,"end":778.615,"confidence":0.69034517,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03997423127293587},{"word":"if","start":778.615,"end":778.855,"confidence":0.98886055,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03590953350067139},{"word":"i","start":778.855,"end":779.015,"confidence":0.9982352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014001712203025818},{"word":"would","start":779.015,"end":779.175,"confidence":0.99190736,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01612047106027603},{"word":"like","start":779.175,"end":779.415,"confidence":0.97905695,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.004287045449018478},{"word":"to","start":779.415,"end":779.575,"confidence":0.9991295,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009237449616193771},{"word":"buy","start":779.575,"end":779.815,"confidence":0.8577173,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.01829124614596367},{"word":"your","start":779.815,"end":779.975,"confidence":0.8935989,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03825576975941658},{"word":"routine","start":779.975,"end":780.295,"confidence":0.8028296,"punctuated_word":"routine,","sentiment":"neutral","sentiment_score":0.03309730440378189},{"word":"so","start":780.295,"end":780.53503,"confidence":0.97192276,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01941627264022827},{"word":"the","start":780.53503,"end":781.03503,"confidence":0.93275124,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01318660005927086},{"word":"cheapest","start":781.735,"end":782.235,"confidence":0.99861,"punctuated_word":"cheapest","sentiment":"neutral","sentiment_score":0.020256951451301575},{"word":"is","start":782.455,"end":782.955,"confidence":0.9978575,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01041552796959877},{"word":"170","start":783.015,"end":784.715,"confidence":0.99829996,"punctuated_word":"170","sentiment":"neutral","sentiment_score":0.02839970588684082},{"word":"139","start":785.735,"end":787.69995,"confidence":0.9450884,"punctuated_word":"139.","sentiment":"neutral","sentiment_score":0.02048681676387787},{"word":"right","start":787.69995,"end":788.19995,"confidence":0.9991679,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04969963058829307},{"word":"that's","start":792.25995,"end":792.75995,"confidence":0.68411744,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.584627628326416},{"word":"so","start":792.81995,"end":793.13995,"confidence":0.94355047,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5560401678085327},{"word":"much","start":793.13995,"end":793.54,"confidence":0.99894947,"punctuated_word":"much","sentiment":"negative","sentiment_score":-0.6357659101486206},{"word":"expensive","start":793.54,"end":794.04,"confidence":0.97633994,"punctuated_word":"expensive.","sentiment":"negative","sentiment_score":-0.473859965801239},{"word":"okay","start":799.06,"end":799.56,"confidence":0.95832324,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01494915783405304},{"word":"updated","start":799.86,"end":800.33997,"confidence":0.2984373,"punctuated_word":"Updated","sentiment":"neutral","sentiment_score":0.04506947100162506},{"word":"first","start":800.33997,"end":800.83997,"confidence":0.94863605,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.03650232031941414},{"word":"alright","start":810.54504,"end":810.945,"confidence":0.6869,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09614890813827516},{"word":"let's","start":810.945,"end":811.10504,"confidence":0.5688253,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0936550348997116},{"word":"do","start":811.10504,"end":811.34503,"confidence":0.79718864,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07243827730417252},{"word":"it","start":811.34503,"end":811.505,"confidence":0.32341367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05772540718317032},{"word":"just","start":811.505,"end":811.66504,"confidence":0.5296687,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0534532330930233},{"word":"the","start":811.66504,"end":811.745,"confidence":0.20959572,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05528132990002632},{"word":"option","start":811.745,"end":812.22504,"confidence":0.75621027,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.048832967877388},{"word":"to","start":812.22504,"end":812.305,"confidence":0.47468928,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.039481814950704575},{"word":"skip","start":812.305,"end":812.625,"confidence":0.910336,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.029098927974700928},{"word":"to","start":812.625,"end":813.125,"confidence":0.99052584,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0130910687148571},{"word":"a","start":813.265,"end":813.42505,"confidence":0.64334005,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01529824547469616},{"word":"different","start":813.42505,"end":813.92505,"confidence":0.99922645,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.005892902612686157},{"word":"order","start":817.28,"end":817.78,"confidence":0.915999,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.009055383503437042},{"word":"notes","start":818.0,"end":818.32,"confidence":0.6361599,"punctuated_word":"notes.","sentiment":"neutral","sentiment_score":0.0025520939379930496},{"word":"nope","start":818.32,"end":818.82,"confidence":0.95469344,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":0.031659603118896484},{"word":"and","start":818.96,"end":819.46,"confidence":0.97846013,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03336692601442337},{"word":"free","start":820.96,"end":821.44,"confidence":0.93593,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.04795265570282936},{"word":"postage","start":821.44,"end":821.94,"confidence":0.7308165,"punctuated_word":"postage,","sentiment":"neutral","sentiment_score":0.021646741777658463},{"word":"express","start":822.32,"end":822.82,"confidence":0.98698956,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.09136059880256651},{"word":"postage","start":822.88,"end":823.38,"confidence":0.9092537,"punctuated_word":"postage.","sentiment":"neutral","sentiment_score":0.05107089877128601},{"word":"no","start":825.12,"end":825.36,"confidence":0.7596902,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0570678636431694},{"word":"postage","start":825.36,"end":825.86,"confidence":0.9917896,"punctuated_word":"postage.","sentiment":"neutral","sentiment_score":-0.007591225206851959},{"word":"i","start":827.235,"end":827.395,"confidence":0.9986903,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2346513867378235},{"word":"have","start":827.395,"end":827.895,"confidence":0.9999075,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.24186263978481293},{"word":"a","start":827.955,"end":828.195,"confidence":0.9447941,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22329208254814148},{"word":"super","start":828.195,"end":828.595,"confidence":0.7900073,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.5058422684669495},{"word":"fast","start":828.595,"end":828.915,"confidence":0.83997947,"punctuated_word":"fast","sentiment":"positive","sentiment_score":0.4166183471679687},{"word":"and","start":828.915,"end":829.315,"confidence":0.99166626,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3560912013053894},{"word":"super","start":829.315,"end":829.71497,"confidence":0.9625909,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.4359317123889923},{"word":"twelve","start":829.71497,"end":830.115,"confidence":0.9943018,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.30330392718315125},{"word":"months","start":830.115,"end":830.595,"confidence":0.83652174,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.20315951108932495},{"word":"contract","start":830.595,"end":831.095,"confidence":0.99523455,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.32880911231040955},{"word":"placed","start":831.795,"end":832.275,"confidence":0.8122572,"punctuated_word":"placed","sentiment":"positive","sentiment_score":0.3423665761947632},{"word":"right","start":832.275,"end":832.515,"confidence":0.99956435,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.28018930554389954},{"word":"now","start":832.515,"end":833.015,"confidence":0.99945116,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.17851556837558746},{"word":"date","start":835.395,"end":835.71497,"confidence":0.9872821,"punctuated_word":"Date","sentiment":"neutral","sentiment_score":0.03671974316239357},{"word":"of","start":835.71497,"end":835.875,"confidence":0.998072,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.022470999509096146},{"word":"birth","start":835.875,"end":836.115,"confidence":0.99644023,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.045593008399009705},{"word":"is","start":836.115,"end":836.355,"confidence":0.99444073,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.023328427225351337},{"word":"required","start":836.355,"end":836.835,"confidence":0.9662887,"punctuated_word":"required","sentiment":"neutral","sentiment_score":0.030627336353063583},{"word":"field","start":836.835,"end":837.335,"confidence":0.8964244,"punctuated_word":"field.","sentiment":"neutral","sentiment_score":0.04298623651266098},{"word":"okay","start":837.955,"end":838.455,"confidence":0.9695991,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0552302747964859},{"word":"okay","start":838.515,"end":839.015,"confidence":0.7361733,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05501317605376243},{"word":"mastercard","start":858.115,"end":858.615,"confidence":0.9276698,"punctuated_word":"Mastercard.","sentiment":"neutral","sentiment_score":0.0735696405172348},{"word":"yeah","start":864.27496,"end":864.435,"confidence":0.82478386,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.055826399475336075},{"word":"i","start":864.435,"end":864.515,"confidence":0.50194776,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0928613469004631},{"word":"didn't","start":864.515,"end":864.83496,"confidence":0.6561286,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.07366128265857697},{"word":"think","start":864.83496,"end":865.075,"confidence":0.31425378,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12352873384952544},{"word":"it's","start":865.075,"end":865.15497,"confidence":0.6338722,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06156296655535698},{"word":"okay","start":865.15497,"end":865.65497,"confidence":0.99321795,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02797390893101692},{"word":"okay","start":929.44995,"end":929.85,"confidence":0.83722496,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08123410493135452},{"word":"so","start":929.85,"end":930.35,"confidence":0.9975012,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.068534716963768},{"word":"i've","start":930.73,"end":931.23,"confidence":0.958359,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0955175757408142},{"word":"paid","start":932.97,"end":933.47,"confidence":0.7124263,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":0.12501756846904755},{"word":"and","start":934.64996,"end":935.14996,"confidence":0.9974921,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09993167221546172},{"word":"see","start":936.64996,"end":936.88995,"confidence":0.7068504,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.13969871401786804},{"word":"what","start":936.88995,"end":937.13,"confidence":0.9995616,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11708547174930573},{"word":"you","start":937.13,"end":937.20996,"confidence":0.9986077,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11696834117174149},{"word":"can","start":937.20996,"end":937.44995,"confidence":0.9995185,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09921559691429138},{"word":"do","start":937.44995,"end":937.94995,"confidence":0.99668556,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.1014879122376442},{"word":"okay","start":948.025,"end":948.525,"confidence":0.99742424,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1692514419555664},{"word":"cheng","start":953.945,"end":954.265,"confidence":0.40734714,"punctuated_word":"Cheng","sentiment":"neutral","sentiment_score":0.054160598665475845},{"word":"yi","start":954.265,"end":954.505,"confidence":0.3511982,"punctuated_word":"Yi","sentiment":"neutral","sentiment_score":0.05911623686552048},{"word":"pan","start":954.505,"end":955.005,"confidence":0.94522536,"punctuated_word":"Pan,","sentiment":"neutral","sentiment_score":0.05171980708837509},{"word":"c","start":956.04,"end":956.36,"confidence":0.99964535,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.03762371093034744},{"word":"h","start":956.36,"end":956.6,"confidence":0.9942846,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.037944454699754715},{"word":"e","start":956.6,"end":956.84,"confidence":0.99950624,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.04010999947786331},{"word":"n","start":956.84,"end":957.34,"confidence":0.99885535,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.031621579080820084},{"word":"y","start":957.56,"end":957.88,"confidence":0.99986637,"punctuated_word":"y","sentiment":"neutral","sentiment_score":0.04488728940486908},{"word":"i","start":957.88,"end":958.12,"confidence":0.9986089,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030915219336748123},{"word":"p","start":958.12,"end":958.27997,"confidence":0.95769525,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.03647579252719879},{"word":"a","start":958.27997,"end":958.52,"confidence":0.9953976,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03715553134679794},{"word":"n","start":958.52,"end":959.02,"confidence":0.99661434,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.03750292956829071},{"word":"okay","start":973.245,"end":973.745,"confidence":0.9963374,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2519914507865906},{"word":"yes","start":998.71,"end":999.21,"confidence":0.99560845,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06040973216295242},{"word":"yes","start":999.58997,"end":1000.08997,"confidence":0.9693332,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07163770496845245},{"word":"okay","start":1013.625,"end":1013.945,"confidence":0.9890846,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10268856585025787},{"word":"of","start":1013.945,"end":1014.185,"confidence":0.99371666,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.12988781929016113},{"word":"course","start":1014.185,"end":1014.685,"confidence":0.99963224,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.08454087376594543},{"word":"okay","start":1021.14996,"end":1021.64996,"confidence":0.9457004,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3819769024848938},{"word":"thanks","start":1021.70996,"end":1022.20996,"confidence":0.99469703,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.677884578704834}],"paragraphs":{"transcript":"\nHello. Sorry. Hi. Good afternoon. I'm Pan.\n\nSo I moved to a new house, and I'm looking for Internet plan right now. So I live in two further street, Philip, A C T. And I seems to like your super networks works for me. So I've got sorry. So so what should I do right now?\n\nSo I didn't see any places that I can fearing my exact room number. So Yes. 2606. Unit number is 1706. Yes.\n\nSorry. Because I can't understand really clearly. Yes. I do. So here is my situation.\n\nI have chose the video plan and select your plan speed, and the most popular is super standard and super fast. So what do you recommend? Because we only we it's a two b two b, so I have got a roommate. We only have two people. So which one do you recommend, for the standard or fast?\n\nAnd we don't play, like, any computer games. Yes. So do when you when you speak of working, so how how does this count? So I got a remote intern internship. So does it count as working?\n\nOkay. Okay. So recommend Fox. Right? Okay.\n\nI'll choose 89. So if it's really okay. I've got so and I got the box. So how how do you say it? What what is what is this?\n\nSo I've got yeah. I guess so. So what is BYO modem? Okay, sir. No.\n\nI I've got one, sir. That's fine. Okay. And yes. I've checked it.\n\nAnd so select your super network contract. So we only got one year, like, contract, so which is twelve months. So what's the difference between the, twenty four months and twelve months? So because there's, like, 45 connection fee. So what what is the connection fee about?\n\nMhmm. Yes. Mhmm. Okay. Sure.\n\nOkay. So uh-huh. Anytime. Yes. Get it.\n\nI see. I see. So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later? Can I get it right now? Yes.\n\nYou mean the you mean the sorry. You mean the name of the router? Model. Model of this. Sorry.\n\nOkay. So the it is made by Huawei and the yes. And what what else do you want? Okay. It's w S 7002 version two.\n\nYes. Mhmm. That's it. Wi Fi sorry. Wi Fi what?\n\nI can't get it. What what is Wi Fi's you mean, like, Wi Fi six certificated? A 35. The the router's full name is Huawei WS7002 version two. Yes.\n\nIt was just V two. No. No. No version. So the v I guess the v means version.\n\nSo no version. So you can you can, like, minus the letters, only leave the v here. So it is Huawei WS 7002V 2. Okay. Yes.\n\nOf course. Yes. I'm here. Mhmm. Okay.\n\nSo what should I do right now? Okay. So which means you don't actually know whether it will work right. So but I can, like, pay for the the the order first and let we check whether it will work. So is that what you mean?\n\nMhmm. Makes sense. Makes sense. Okay. Mhmm.\n\nOkay. There's too many terms that I can understand. But so I'll just, like, order now and see what will going on. Right? Okay.\n\nIs it okay? Okay. So give me a sec. Street address, apartment, suite, unit, etcetera. Optional, suburb, postcode, state, email address, phone.\n\nOkay. It still need driver's license, but I don't got driver's license. Yes. I do. Okay.\n\nSo wait. So let me double check. So right now so I'll get the checkout and oh, do you have any coupon here? Yes. Okay.\n\nSo there's no other coupons. Right? Okay. Could you, like, hold for a minute so that I can finish it? Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish finish my checkup.\n\nYep. Thank you so much. So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139. Right? That's so much expensive.\n\nOkay. Updated first. Alright. Let's do it just the option to skip to a different order notes. Nope.\n\nAnd free postage, express postage. No postage. I have a super fast and super twelve months contract placed right now. Date of birth is required field. Okay.\n\nOkay. Mastercard. Yeah. I didn't think it's okay. Okay.\n\nSo I've paid, and see what you can do. Okay. Cheng Yi Pan, c h e n y I p a n. Okay. Yes.\n\nYes. Okay. Of course. Okay. Thanks.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.02673265710473061},{"text":"Sorry.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.02903004363179207},{"text":"Hi.","start":9.44,"end":9.679999,"sentiment":"neutral","sentiment_score":0.11034021526575089},{"text":"Good afternoon.","start":9.679999,"end":10.42,"sentiment":"neutral","sentiment_score":0.18591908365488052},{"text":"I'm Pan.","start":10.639999,"end":11.3,"sentiment":"neutral","sentiment_score":0.06848572939634323}],"sentiment":"neutral","sentiment_score":0.09641607744353158,"num_words":7,"start":7.9199996,"end":11.3},{"sentences":[{"text":"So I moved to a new house, and I'm looking for Internet plan right now.","start":11.36,"end":17.915,"sentiment":"neutral","sentiment_score":0.037571950381000835},{"text":"So I live in two further street, Philip, A C T.","start":18.055,"end":23.355,"sentiment":"neutral","sentiment_score":0.04315573044798591},{"text":"And I seems to like your super networks works for me.","start":23.415,"end":29.19,"sentiment":"neutral","sentiment_score":0.15051635219292206},{"text":"So I've got sorry.","start":29.41,"end":33.190002,"sentiment":"neutral","sentiment_score":-0.0625193603336811},{"text":"So so what should I do right now?","start":33.41,"end":36.370003,"sentiment":"neutral","sentiment_score":-0.05122067639604211}],"sentiment":"neutral","sentiment_score":0.04151284310738651,"num_words":49,"start":11.36,"end":36.370003},{"sentences":[{"text":"So I didn't see any places that I can fearing my exact room number.","start":36.370003,"end":43.795002,"sentiment":"neutral","sentiment_score":-0.20770947156207903},{"text":"So Yes.","start":44.175003,"end":51.98,"sentiment":"neutral","sentiment_score":0.0034031798131763935},{"text":"2606.","start":51.98,"end":53.44,"sentiment":"neutral","sentiment_score":0.01076715998351574},{"text":"Unit number is 1706.","start":56.539997,"end":59.6,"sentiment":"neutral","sentiment_score":0.002370757865719497},{"text":"Yes.","start":76.625,"end":77.125,"sentiment":"neutral","sentiment_score":0.04391460865736008}],"sentiment":"neutral","sentiment_score":-0.12895279282449998,"num_words":22,"start":36.370003,"end":77.125},{"sentences":[{"text":"Sorry.","start":98.555,"end":98.955,"sentiment":"neutral","sentiment_score":-0.10352865606546402},{"text":"Because I can't understand really clearly.","start":98.955,"end":102.575005,"sentiment":"neutral","sentiment_score":-0.25907494376103085},{"text":"Yes.","start":107.115005,"end":107.435005,"sentiment":"neutral","sentiment_score":0.030825654044747353},{"text":"I do.","start":107.435005,"end":107.995,"sentiment":"neutral","sentiment_score":0.07629276812076569},{"text":"So here is my situation.","start":107.995,"end":109.535,"sentiment":"neutral","sentiment_score":0.10184909999370576}],"sentiment":"neutral","sentiment_score":-0.06435477522512277,"num_words":15,"start":98.555,"end":109.535},{"sentences":[{"text":"I have chose the video plan and select your plan speed, and the most popular is super standard and super fast.","start":109.83501,"end":118.22,"sentiment":"neutral","sentiment_score":0.16484940619695754},{"text":"So what do you recommend?","start":119.0,"end":120.46001,"sentiment":"neutral","sentiment_score":0.10882296562194824},{"text":"Because we only we it's a two b two b, so I have got a roommate.","start":120.600006,"end":124.3,"sentiment":"neutral","sentiment_score":0.016992175369523466},{"text":"We only have two people.","start":124.44,"end":125.98,"sentiment":"neutral","sentiment_score":0.0012204013764858246},{"text":"So which one do you recommend, for the standard or fast?","start":126.305,"end":129.205,"sentiment":"neutral","sentiment_score":0.02223194001073187}],"sentiment":"neutral","sentiment_score":0.07807725019239146,"num_words":58,"start":109.83501,"end":129.205},{"sentences":[{"text":"And we don't play, like, any computer games.","start":129.825,"end":132.325,"sentiment":"neutral","sentiment_score":-0.17928489670157433},{"text":"Yes.","start":138.145,"end":138.645,"sentiment":"neutral","sentiment_score":-0.01026839017868042},{"text":"So do when you when you speak of working, so how how does this count?","start":138.90001,"end":143.3,"sentiment":"neutral","sentiment_score":0.011908018589019775},{"text":"So I got a remote intern internship.","start":143.3,"end":145.40001,"sentiment":"neutral","sentiment_score":0.014758513176015444},{"text":"So does it count as working?","start":145.94,"end":147.8,"sentiment":"neutral","sentiment_score":0.037194519924620785}],"sentiment":"neutral","sentiment_score":-0.025390556031787716,"num_words":37,"start":129.825,"end":147.8},{"sentences":[{"text":"Okay.","start":156.395,"end":156.895,"sentiment":"neutral","sentiment_score":-0.01761045679450035},{"text":"Okay.","start":171.4,"end":171.72,"sentiment":"neutral","sentiment_score":0.06489749997854233},{"text":"So recommend Fox.","start":171.72,"end":173.4,"sentiment":"neutral","sentiment_score":0.06934881086150806},{"text":"Right?","start":173.4,"end":173.9,"sentiment":"neutral","sentiment_score":0.10749666392803192},{"text":"Okay.","start":184.935,"end":185.435,"sentiment":"neutral","sentiment_score":0.03261655569076538}],"sentiment":"neutral","sentiment_score":0.056492385055337636,"num_words":7,"start":156.395,"end":185.435},{"sentences":[{"text":"I'll choose 89.","start":185.495,"end":186.935,"sentiment":"neutral","sentiment_score":0.23152111967404684},{"text":"So if it's really okay.","start":186.935,"end":189.275,"sentiment":"positive","sentiment_score":0.5436455130577087},{"text":"I've got so and I got the box.","start":189.33499,"end":192.31499,"sentiment":"neutral","sentiment_score":0.2878690417855978},{"text":"So how how do you say it?","start":192.81,"end":193.85,"sentiment":"neutral","sentiment_score":0.08373607695102692},{"text":"What what is what is this?","start":193.85,"end":195.45,"sentiment":"neutral","sentiment_score":0.007022523942093055}],"sentiment":"neutral","sentiment_score":0.21875968761742115,"num_words":29,"start":185.495,"end":195.45},{"sentences":[{"text":"So I've got yeah.","start":195.45,"end":197.81,"sentiment":"neutral","sentiment_score":0.04824413172900677},{"text":"I guess so.","start":197.81,"end":198.49,"sentiment":"neutral","sentiment_score":0.06817599634329478},{"text":"So what is BYO modem?","start":198.49,"end":200.83,"sentiment":"neutral","sentiment_score":0.04810590669512749},{"text":"Okay, sir.","start":212.86499,"end":218.965,"sentiment":"neutral","sentiment_score":0.1653270460665226},{"text":"No.","start":219.745,"end":220.14499,"sentiment":"neutral","sentiment_score":-0.14824040234088898}],"sentiment":"neutral","sentiment_score":0.054696515947580335,"num_words":15,"start":195.45,"end":220.14499},{"sentences":[{"text":"I I've got one, sir.","start":220.14499,"end":221.185,"sentiment":"neutral","sentiment_score":-0.06056987941265106},{"text":"That's fine.","start":221.185,"end":221.94,"sentiment":"neutral","sentiment_score":0.23942571878433228},{"text":"Okay.","start":223.78,"end":224.28,"sentiment":"neutral","sentiment_score":0.05966048315167427},{"text":"And yes.","start":224.34,"end":230.28,"sentiment":"neutral","sentiment_score":0.036855959333479404},{"text":"I've checked it.","start":230.34,"end":231.32,"sentiment":"neutral","sentiment_score":0.05659614875912666}],"sentiment":"neutral","sentiment_score":0.036858683738570944,"num_words":13,"start":220.14499,"end":231.32},{"sentences":[{"text":"And so select your super network contract.","start":232.1,"end":235.48,"sentiment":"neutral","sentiment_score":0.03766634182206222},{"text":"So we only got one year, like, contract, so which is twelve months.","start":235.96501,"end":241.485,"sentiment":"neutral","sentiment_score":0.00828574769772016},{"text":"So what's the difference between the, twenty four months and twelve months?","start":241.485,"end":246.365,"sentiment":"neutral","sentiment_score":-0.015110016334801912},{"text":"So because there's, like, 45 connection fee.","start":246.365,"end":249.54,"sentiment":"neutral","sentiment_score":-0.04307306770767484},{"text":"So what what is the connection fee about?","start":249.54,"end":251.95999,"sentiment":"neutral","sentiment_score":-0.02768814587034285}],"sentiment":"neutral","sentiment_score":-0.007084206895942384,"num_words":47,"start":232.1,"end":251.95999},{"sentences":[{"text":"Mhmm.","start":259.62,"end":260.12,"sentiment":"neutral","sentiment_score":0.03690796345472336},{"text":"Yes.","start":263.86,"end":264.345,"sentiment":"neutral","sentiment_score":0.11612122505903244},{"text":"Mhmm.","start":273.305,"end":273.805,"sentiment":"neutral","sentiment_score":0.04056023433804512},{"text":"Okay.","start":299.585,"end":300.085,"sentiment":"neutral","sentiment_score":-0.010144980624318125},{"text":"Sure.","start":300.225,"end":300.725,"sentiment":"neutral","sentiment_score":0.01659766025841236}],"sentiment":"neutral","sentiment_score":0.04000842049717903,"num_words":5,"start":259.62,"end":300.725},{"sentences":[{"text":"Okay.","start":301.345,"end":301.745,"sentiment":"neutral","sentiment_score":0.025716612115502357},{"text":"So uh-huh.","start":301.745,"end":303.525,"sentiment":"neutral","sentiment_score":0.008951895870268345},{"text":"Anytime.","start":314.27,"end":314.77,"sentiment":"neutral","sentiment_score":-0.006865321658551693},{"text":"Yes.","start":314.99,"end":315.49,"sentiment":"neutral","sentiment_score":0.0693928450345993},{"text":"Get it.","start":315.55,"end":316.28998,"sentiment":"neutral","sentiment_score":0.0939113050699234}],"sentiment":"neutral","sentiment_score":0.04199579105313335,"num_words":7,"start":301.345,"end":316.28998},{"sentences":[{"text":"I see.","start":317.71,"end":318.18997,"sentiment":"neutral","sentiment_score":0.0527767576277256},{"text":"I see.","start":318.18997,"end":318.825,"sentiment":"neutral","sentiment_score":0.05047493614256382},{"text":"So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later?","start":319.14502,"end":328.92502,"sentiment":"neutral","sentiment_score":0.12884840394916205},{"text":"Can I get it right now?","start":329.545,"end":330.92502,"sentiment":"neutral","sentiment_score":0.08982380044957002},{"text":"Yes.","start":334.6,"end":335.1,"sentiment":"neutral","sentiment_score":0.1635030061006546}],"sentiment":"neutral","sentiment_score":0.11613882277160884,"num_words":40,"start":317.71,"end":335.1},{"sentences":[{"text":"You mean the you mean the sorry.","start":343.64,"end":346.30002,"sentiment":"neutral","sentiment_score":-0.061463075556925366},{"text":"You mean the name of the router?","start":346.6,"end":348.30002,"sentiment":"neutral","sentiment_score":-0.05822320415505341},{"text":"Model.","start":352.005,"end":352.505,"sentiment":"neutral","sentiment_score":0.00812461506575346},{"text":"Model of this.","start":354.725,"end":357.215,"sentiment":"neutral","sentiment_score":0.005643319338560104},{"text":"Sorry.","start":357.215,"end":357.715,"sentiment":"neutral","sentiment_score":-0.10579884052276611}],"sentiment":"neutral","sentiment_score":-0.04834464344343072,"num_words":19,"start":343.64,"end":357.715},{"sentences":[{"text":"Okay.","start":362.22,"end":362.72,"sentiment":"neutral","sentiment_score":0.06484758853912354},{"text":"So the it is made by Huawei and the yes.","start":362.78,"end":369.34,"sentiment":"neutral","sentiment_score":0.06267268247902394},{"text":"And what what else do you want?","start":369.34,"end":371.2,"sentiment":"neutral","sentiment_score":0.018422657357794896},{"text":"Okay.","start":374.38,"end":374.86002,"sentiment":"neutral","sentiment_score":0.028589915484189987},{"text":"It's w S 7002 version two.","start":374.86002,"end":381.425,"sentiment":"neutral","sentiment_score":0.011034923605620861}],"sentiment":"neutral","sentiment_score":0.03661329887807369,"num_words":25,"start":362.22,"end":381.425},{"sentences":[{"text":"Yes.","start":389.405,"end":389.73,"sentiment":"neutral","sentiment_score":0.041015755385160446},{"text":"Mhmm.","start":392.77002,"end":393.27002,"sentiment":"neutral","sentiment_score":0.01604849100112915},{"text":"That's it.","start":393.49002,"end":394.23,"sentiment":"neutral","sentiment_score":0.03297657519578934},{"text":"Wi Fi sorry.","start":398.61002,"end":399.65002,"sentiment":"neutral","sentiment_score":-0.030902492503325146},{"text":"Wi Fi what?","start":399.65002,"end":400.63,"sentiment":"neutral","sentiment_score":-0.024189490204056103}],"sentiment":"neutral","sentiment_score":-0.004225855134427548,"num_words":10,"start":389.405,"end":400.63},{"sentences":[{"text":"I can't get it.","start":409.06497,"end":410.10498,"sentiment":"negative","sentiment_score":-0.33401933312416077},{"text":"What what is Wi Fi's you mean, like, Wi Fi six certificated?","start":410.10498,"end":415.645,"sentiment":"neutral","sentiment_score":-0.09107466166218121},{"text":"A 35.","start":417.305,"end":418.28497,"sentiment":"neutral","sentiment_score":-0.012578751891851425},{"text":"The the router's full name is Huawei WS7002 version two.","start":422.82,"end":428.6,"sentiment":"neutral","sentiment_score":0.007807189552113414},{"text":"Yes.","start":430.5,"end":430.82,"sentiment":"neutral","sentiment_score":0.020364925265312195}],"sentiment":"neutral","sentiment_score":-0.08123082604965773,"num_words":29,"start":409.06497,"end":430.82},{"sentences":[{"text":"It was just V two.","start":430.82,"end":432.12003,"sentiment":"neutral","sentiment_score":-0.001722538098692894},{"text":"No.","start":436.26,"end":436.575,"sentiment":"neutral","sentiment_score":-0.10683922469615936},{"text":"No.","start":437.05502,"end":437.295,"sentiment":"neutral","sentiment_score":-0.14024093747138977},{"text":"No version.","start":437.295,"end":437.935,"sentiment":"neutral","sentiment_score":-0.1456414759159088},{"text":"So the v I guess the v means version.","start":437.935,"end":440.415,"sentiment":"neutral","sentiment_score":-0.09017649127377404}],"sentiment":"neutral","sentiment_score":-0.0754757903309332,"num_words":18,"start":430.82,"end":440.415},{"sentences":[{"text":"So no version.","start":440.415,"end":448.89502,"sentiment":"neutral","sentiment_score":-0.04056655615568161},{"text":"So you can you can, like, minus the letters, only leave the v here.","start":448.89502,"end":453.55,"sentiment":"neutral","sentiment_score":-0.02710271892803056},{"text":"So it is Huawei WS 7002V 2.","start":453.61,"end":457.63,"sentiment":"neutral","sentiment_score":0.022412347873406752},{"text":"Okay.","start":459.29,"end":459.79,"sentiment":"neutral","sentiment_score":0.07138270884752274},{"text":"Yes.","start":463.85,"end":464.25,"sentiment":"neutral","sentiment_score":0.11842304468154909}],"sentiment":"neutral","sentiment_score":-0.005940213262175138,"num_words":26,"start":440.415,"end":464.25},{"sentences":[{"text":"Of course.","start":464.25,"end":464.99,"sentiment":"neutral","sentiment_score":0.1269635483622551},{"text":"Yes.","start":528.825,"end":529.14496,"sentiment":"neutral","sentiment_score":0.17726171016693115},{"text":"I'm here.","start":529.14496,"end":529.885,"sentiment":"neutral","sentiment_score":0.20897217094898224},{"text":"Mhmm.","start":540.12,"end":540.62,"sentiment":"neutral","sentiment_score":0.16811498999595642},{"text":"Okay.","start":564.61,"end":565.00995,"sentiment":"neutral","sentiment_score":0.11711299419403076}],"sentiment":"neutral","sentiment_score":0.16205159042562758,"num_words":7,"start":464.25,"end":565.00995},{"sentences":[{"text":"So what should I do right now?","start":565.00995,"end":567.91,"sentiment":"neutral","sentiment_score":0.12946082545178278},{"text":"Okay.","start":587.865,"end":588.365,"sentiment":"neutral","sentiment_score":0.10433545708656312},{"text":"So which means you don't actually know whether it will work right.","start":589.54504,"end":594.41,"sentiment":"neutral","sentiment_score":0.04521122698982557},{"text":"So but I can, like, pay for the the the order first and let we check whether it will work.","start":594.41,"end":603.87,"sentiment":"neutral","sentiment_score":0.13383186012506484},{"text":"So is that what you mean?","start":604.17,"end":605.87,"sentiment":"neutral","sentiment_score":0.011142404129107794}],"sentiment":"neutral","sentiment_score":0.09340407796528029,"num_words":46,"start":565.00995,"end":605.87},{"sentences":[{"text":"Mhmm.","start":618.245,"end":618.485,"sentiment":"neutral","sentiment_score":-0.04253975301980972},{"text":"Makes sense.","start":618.485,"end":619.045,"sentiment":"neutral","sentiment_score":-0.020114926621317863},{"text":"Makes sense.","start":619.045,"end":619.785,"sentiment":"neutral","sentiment_score":0.01023050770163536},{"text":"Okay.","start":629.46,"end":629.96,"sentiment":"neutral","sentiment_score":-0.08504930138587952},{"text":"Mhmm.","start":641.605,"end":642.105,"sentiment":"neutral","sentiment_score":-0.1416110396385193}],"sentiment":"neutral","sentiment_score":-0.04128127598336765,"num_words":7,"start":618.245,"end":642.105},{"sentences":[{"text":"Okay.","start":645.52496,"end":645.845,"sentiment":"neutral","sentiment_score":-0.12286170572042464},{"text":"There's too many terms that I can understand.","start":645.845,"end":648.02496,"sentiment":"neutral","sentiment_score":-0.14795244671404362},{"text":"But so I'll just, like, order now and see what will going on.","start":648.32495,"end":655.66,"sentiment":"neutral","sentiment_score":-0.006928324627761657},{"text":"Right?","start":655.66,"end":655.89996,"sentiment":"neutral","sentiment_score":0.03072241321206093},{"text":"Okay.","start":655.89996,"end":656.3,"sentiment":"neutral","sentiment_score":0.038129955530166626}],"sentiment":"neutral","sentiment_score":-0.05532071378547698,"num_words":24,"start":645.52496,"end":656.3},{"sentences":[{"text":"Is it okay?","start":656.3,"end":657.12,"sentiment":"neutral","sentiment_score":0.07832822948694229},{"text":"Okay.","start":677.99506,"end":678.395,"sentiment":"neutral","sentiment_score":0.09528104215860368},{"text":"So give me a sec.","start":678.395,"end":679.95,"sentiment":"neutral","sentiment_score":0.06719814240932465},{"text":"Street address, apartment, suite, unit, etcetera.","start":680.99,"end":683.81,"sentiment":"neutral","sentiment_score":0.06504300298790137},{"text":"Optional, suburb, postcode, state, email address, phone.","start":684.11,"end":688.37,"sentiment":"neutral","sentiment_score":0.04571409896016121}],"sentiment":"neutral","sentiment_score":0.06256877969611775,"num_words":22,"start":656.3,"end":688.37},{"sentences":[{"text":"Okay.","start":689.15,"end":689.65,"sentiment":"neutral","sentiment_score":0.02736375108361244},{"text":"It still need driver's license, but I don't got driver's license.","start":690.03,"end":694.04504,"sentiment":"neutral","sentiment_score":-0.016753961353308776},{"text":"Yes.","start":698.745,"end":699.065,"sentiment":"neutral","sentiment_score":0.1305772364139557},{"text":"I do.","start":699.065,"end":699.72504,"sentiment":"neutral","sentiment_score":0.15980270504951477},{"text":"Okay.","start":704.25995,"end":704.7133,"sentiment":"neutral","sentiment_score":0.0500233992934227}],"sentiment":"neutral","sentiment_score":0.02145476387522649,"num_words":16,"start":689.15,"end":704.7133},{"sentences":[{"text":"So wait.","start":704.7133,"end":706.1,"sentiment":"neutral","sentiment_score":0.03770147077739239},{"text":"So let me double check.","start":706.1,"end":707.54,"sentiment":"neutral","sentiment_score":0.08805476278066635},{"text":"So right now so I'll get the checkout and oh, do you have any coupon here?","start":707.54,"end":713.95996,"sentiment":"neutral","sentiment_score":0.08599414327181876},{"text":"Yes.","start":717.38,"end":717.825,"sentiment":"neutral","sentiment_score":0.08697818219661713},{"text":"Okay.","start":731.185,"end":731.66504,"sentiment":"neutral","sentiment_score":0.06557217240333557}],"sentiment":"neutral","sentiment_score":0.08176533609628678,"num_words":25,"start":704.7133,"end":731.66504},{"sentences":[{"text":"So there's no other coupons.","start":731.66504,"end":733.505,"sentiment":"neutral","sentiment_score":0.023681841045618057},{"text":"Right?","start":733.505,"end":733.8,"sentiment":"neutral","sentiment_score":0.037035442888736725},{"text":"Okay.","start":738.44,"end":738.94,"sentiment":"neutral","sentiment_score":0.04993788897991181},{"text":"Could you, like, hold for a minute so that I can finish it?","start":741.16,"end":745.18,"sentiment":"neutral","sentiment_score":0.010346389877108427},{"text":"Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish finish my checkup.","start":747.66504,"end":760.96,"sentiment":"neutral","sentiment_score":-0.052506679147481916}],"sentiment":"neutral","sentiment_score":-0.02161736384861999,"num_words":45,"start":731.66504,"end":760.96},{"sentences":[{"text":"Yep.","start":761.5,"end":762.0,"sentiment":"neutral","sentiment_score":0.12716740369796753},{"text":"Thank you so much.","start":762.06,"end":763.2,"sentiment":"neutral","sentiment_score":0.28600383177399635},{"text":"So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139.","start":776.695,"end":787.69995,"sentiment":"neutral","sentiment_score":0.0021009517833590506},{"text":"Right?","start":787.69995,"end":788.19995,"sentiment":"neutral","sentiment_score":0.04969963058829307},{"text":"That's so much expensive.","start":792.25995,"end":794.04,"sentiment":"negative","sentiment_score":-0.5625734180212021}],"sentiment":"neutral","sentiment_score":-0.02957974250117938,"num_words":30,"start":761.5,"end":794.04},{"sentences":[{"text":"Okay.","start":799.06,"end":799.56,"sentiment":"neutral","sentiment_score":0.01494915783405304},{"text":"Updated first.","start":799.86,"end":800.83997,"sentiment":"neutral","sentiment_score":0.0407858956605196},{"text":"Alright.","start":810.54504,"end":810.945,"sentiment":"neutral","sentiment_score":0.09614890813827516},{"text":"Let's do it just the option to skip to a different order notes.","start":810.945,"end":818.32,"sentiment":"neutral","sentiment_score":0.035222211136267736},{"text":"Nope.","start":818.32,"end":818.82,"sentiment":"neutral","sentiment_score":0.031659603118896484}],"sentiment":"neutral","sentiment_score":0.037901011399096914,"num_words":18,"start":799.06,"end":818.82},{"sentences":[{"text":"And free postage, express postage.","start":818.96,"end":823.38,"sentiment":"neutral","sentiment_score":0.049079564213752744},{"text":"No postage.","start":825.12,"end":825.86,"sentiment":"neutral","sentiment_score":0.024738319218158722},{"text":"I have a super fast and super twelve months contract placed right now.","start":827.235,"end":833.015,"sentiment":"neutral","sentiment_score":0.311587203007478},{"text":"Date of birth is required field.","start":835.395,"end":837.335,"sentiment":"neutral","sentiment_score":0.03362095852692922},{"text":"Okay.","start":837.955,"end":838.455,"sentiment":"neutral","sentiment_score":0.0552302747964859}],"sentiment":"neutral","sentiment_score":0.17046163424297614,"num_words":27,"start":818.96,"end":838.455},{"sentences":[{"text":"Okay.","start":838.515,"end":839.015,"sentiment":"neutral","sentiment_score":0.05501317605376243},{"text":"Mastercard.","start":858.115,"end":858.615,"sentiment":"neutral","sentiment_score":0.0735696405172348},{"text":"Yeah.","start":864.27496,"end":864.435,"sentiment":"neutral","sentiment_score":0.055826399475336075},{"text":"I didn't think it's okay.","start":864.435,"end":865.65497,"sentiment":"neutral","sentiment_score":-0.06472808420658112},{"text":"Okay.","start":929.44995,"end":929.85,"sentiment":"neutral","sentiment_score":0.08123410493135452}],"sentiment":"neutral","sentiment_score":-0.006444122228357527,"num_words":9,"start":838.515,"end":929.85},{"sentences":[{"text":"So I've paid, and see what you can do.","start":929.85,"end":937.94995,"sentiment":"neutral","sentiment_score":0.10705084105332692},{"text":"Okay.","start":948.025,"end":948.525,"sentiment":"neutral","sentiment_score":0.1692514419555664},{"text":"Cheng Yi Pan, c h e n y I p a n.","start":953.945,"end":959.02,"sentiment":"neutral","sentiment_score":0.041602762416005135},{"text":"Okay.","start":973.245,"end":973.745,"sentiment":"neutral","sentiment_score":0.2519914507865906},{"text":"Yes.","start":998.71,"end":999.21,"sentiment":"neutral","sentiment_score":0.06040973216295242}],"sentiment":"neutral","sentiment_score":0.0810143059740464,"num_words":24,"start":929.85,"end":999.21},{"sentences":[{"text":"Yes.","start":999.58997,"end":1000.08997,"sentiment":"neutral","sentiment_score":0.07163770496845245},{"text":"Okay.","start":1013.625,"end":1013.945,"sentiment":"neutral","sentiment_score":0.10268856585025787},{"text":"Of course.","start":1013.945,"end":1014.685,"sentiment":"neutral","sentiment_score":0.10721434652805328},{"text":"Okay.","start":1021.14996,"end":1021.64996,"sentiment":"positive","sentiment_score":0.3819769024848938},{"text":"Thanks.","start":1021.70996,"end":1022.20996,"sentiment":"positive","sentiment_score":0.677884578704834}],"sentiment":"neutral","sentiment_score":0.2414360741774241,"num_words":6,"start":999.58997,"end":1022.20996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. Sorry. Hi. Good afternoon.\n\nChannel 0: Yes.\n\nChannel 1: I'm Pan. So I moved to a new house, and\n\nChannel 0: Yes.\n\nChannel 1: I'm looking\n\nChannel 0: Mhmm.\n\nChannel 1: for Internet plan right now. So I live in two further street, Philip, A C T. And I seems to like your super networks works for me. So I've got sorry. So so what should I do right now?\n\nSo I didn't see any places that I can fearing my exact room number. So\n\nChannel 0: I see. So your address is at 240 Street, Philip, A C T?\n\nChannel 1: Yes. 2606.\n\nChannel 0: And for the unit number, can I also have your unit number?\n\nChannel 1: Unit number is 1706.\n\nChannel 0: Okay. Hang on. Let me just check the address. Okay. So upon checking, it's available under Supa Network.\n\nSo are you on our website right now?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So kindly proceed with the networks and Supa Networks. So when you click that one, you can see then our fan speed available and the router, if you will be needing a router.\n\nChannel 1: Sorry. Because I can't understand really clearly.\n\nChannel 0: How can you hear me well?\n\nChannel 1: Yes. I do. So here is my situation. I have chose the video plan and select your plan speed, and the most popular is super standard and super fast. So what do you recommend?\n\nBecause we only we it's a two b two b, so I have got a roommate. We only have two people. So which one do you recommend, for the standard or fast? And we don't play, like, any computer games.\n\nChannel 0: Is anyone working from home or just for\n\nChannel 1: Yes.\n\nChannel 0: Sure.\n\nChannel 1: So do\n\nChannel 0: Mhmm.\n\nChannel 1: when you when you speak of working, so how how does this count? So I got a remote intern internship. So does it count as working?\n\nChannel 0: Actually, if you will be using this for work, I suggest the superfast one\n\nChannel 1: Okay.\n\nChannel 0: because maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time.\n\nChannel 1: Okay. So recommend Fox. Right?\n\nChannel 0: Yeah. The NBN 100 unlimited. It's 100 Mbps for uploads and for the download speed.\n\nChannel 1: Okay. I'll choose 89. So if it's really okay. I've got so and I got the box. So how how do you say it?\n\nWhat what is what is this?\n\nChannel 0: The router?\n\nChannel 1: So I've got yeah. I guess so. So what is\n\nChannel 0: Mhmm.\n\nChannel 1: BYO modem?\n\nChannel 0: Actually, that is a bring your own modem. As long as the router is compatible with optic fiber upgrade connection, it should be working fine. We're\n\nChannel 1: Okay,\n\nChannel 0: just going to send you credentials for you to configure your own router,\n\nChannel 1: sir.\n\nChannel 0: then it should be connected\n\nChannel 1: No. I\n\nChannel 0: right\n\nChannel 1: I've\n\nChannel 0: away.\n\nChannel 1: got one, sir. That's fine.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: May I know\n\nChannel 1: And\n\nChannel 0: what is the make and model of the router for us to check the compatibility, if ever?\n\nChannel 1: yes. I've checked it.\n\nChannel 0: Mhmm.\n\nChannel 1: And so select your super network contract. So we only got one year, like, contract, so which is twelve months. So what's the difference between the, twenty four months and twelve months? So because there's, like, 45 connection fee. So what what is the connection fee about?\n\nChannel 0: Actually, it's for the twelve month contract.\n\nChannel 1: Mhmm.\n\nChannel 0: As you can see, we have a 15% discount for the first three month and\n\nChannel 1: Yes.\n\nChannel 0: first month free. And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher\n\nChannel 1: Mhmm.\n\nChannel 0: if ever. Yeah. That's the only difference. But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: So\n\nChannel 0: for the\n\nChannel 1: uh-huh.\n\nChannel 0: but for the no contract, I just need to pay for the connection fee, which is the $65. And you can cancel anytime as\n\nChannel 1: Anytime.\n\nChannel 0: long as your\n\nChannel 1: Yes.\n\nChannel 0: outstanding\n\nChannel 1: Get\n\nChannel 0: balance,\n\nChannel 1: it.\n\nChannel 0: yes, is settled.\n\nChannel 1: I see. I see.\n\nChannel 0: Mhmm.\n\nChannel 1: So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later? Can I get it right now?\n\nChannel 0: Are we going to use your own router, if ever?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So may I know the make and model of the router for us to check if it's compatible?\n\nChannel 1: You mean the you mean the sorry. You mean the name of the router?\n\nChannel 0: Yeah. And the model of it for us to\n\nChannel 1: Model.\n\nChannel 0: check. Mhmm.\n\nChannel 1: Model of\n\nChannel 0: Yeah.\n\nChannel 1: this. Sorry.\n\nChannel 0: You can see those at the back of the router. There's a speaker there.\n\nChannel 1: Okay. So the it is made by Huawei and the\n\nChannel 0: Huawei. Mhmm.\n\nChannel 1: yes. And what what else do you want?\n\nChannel 0: The model, was\n\nChannel 1: Okay.\n\nChannel 0: it?\n\nChannel 1: It's w\n\nChannel 0: Mhmm.\n\nChannel 1: S\n\nChannel 0: W s.\n\nChannel 1: 7002 version two.\n\nChannel 0: So it's Huawei w s seven zero zero two?\n\nChannel 1: Yes.\n\nChannel 0: That's it?\n\nChannel 1: Mhmm.\n\nChannel 0: It\n\nChannel 1: That's it.\n\nChannel 0: does it does it has a Wi Fi six router\n\nChannel 1: Wi Fi\n\nChannel 0: at\n\nChannel 1: sorry. Wi Fi\n\nChannel 0: the\n\nChannel 1: what?\n\nChannel 0: end? Does it have a Wi Fi six router at the end?\n\nChannel 1: I can't get it. What what is Wi Fi's you mean, like, Wi Fi six certificated? A 35.\n\nChannel 0: Yeah. Can you read the full name of the router?\n\nChannel 1: The the router's full name is Huawei\n\nChannel 0: Mhmm.\n\nChannel 1: WS7002 version two.\n\nChannel 0: Version two. Mhmm.\n\nChannel 1: Yes. It was just V two.\n\nChannel 0: Version two B2?\n\nChannel 1: No. No. No version. So the v I guess the v means version. So\n\nChannel 0: Okay. Yes, ma'am. So it's just a Huawei w s seven zero zero two version two router?\n\nChannel 1: no version. So you can you can, like, minus the letters, only leave the v here.\n\nChannel 0: Okay.\n\nChannel 1: So it is Huawei\n\nChannel 0: Me too.\n\nChannel 1: WS 7002V 2.\n\nChannel 0: Okay. I see.\n\nChannel 1: Okay.\n\nChannel 0: Is it okay if I put you on hold for a while? Let me just check the router.\n\nChannel 1: Yes. Of course.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yes. I'm here.\n\nChannel 0: Yes. Thank you for waiting. So upon checking the your router, we see that it's a standard home Wi Fi router,\n\nChannel 1: Mhmm.\n\nChannel 0: and it says it support triple PoE authentication, what which is what we need. Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected. But we're not quite sure yet because this is the first time that we're going to use this model of a router.\n\nChannel 1: Okay. So what should I do right now?\n\nChannel 0: If you want, we can try to connect the router. We'll be providing you an email instruction once you place an order. Then if it doesn't work, you can purchase one from us if ever.\n\nChannel 1: Okay. So which means you don't actually know whether it will work right. So but I can, like, pay for the the the order first and let we check whether it will work. So is\n\nChannel 0: Yeah.\n\nChannel 1: that what\n\nChannel 0: Because,\n\nChannel 1: you mean?\n\nChannel 0: yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service.\n\nChannel 1: Mhmm.\n\nChannel 0: In\n\nChannel 1: Makes\n\nChannel 0: that\n\nChannel 1: sense.\n\nChannel 0: case,\n\nChannel 1: Makes sense.\n\nChannel 0: we need yeah. In that case, we need to get a new one if ever. But we we do have customer who can use their own router. But for\n\nChannel 1: Okay.\n\nChannel 0: some reason, there are some router that we cannot configure even though it's compatible. Maybe because it's still configured from your previous ISP or\n\nChannel 1: Mhmm.\n\nChannel 0: it cannot manually enter the credentials?\n\nChannel 1: Okay. There's too many terms that I can understand. But so I'll just, like, order now and see what will going on. Right? Okay.\n\nIs it okay?\n\nChannel 0: Yeah. Sure. Once we receive the order, then we're going to send we're going to process it right away. Then we'll send you an email instruction on how to connect your own router. Then just give us a call then if you run into any issues so we can troubleshoot it.\n\nChannel 1: Okay. So give me a sec. Street address, apartment, suite, unit, etcetera. Optional, suburb, postcode, state, email address, phone. Okay.\n\nIt still need driver's license, but I don't got driver's license.\n\nChannel 0: Actually, do you have your passport number? That\n\nChannel 1: Yes.\n\nChannel 0: will\n\nChannel 1: I\n\nChannel 0: work\n\nChannel 1: do.\n\nChannel 0: fine also. Yeah. You can enter enter that instead.\n\nChannel 1: Okay. So wait. So let me double check. So right now so I'll get the checkout and oh, do you have any coupon here?\n\nChannel 0: Coupon?\n\nChannel 1: Yes.\n\nChannel 0: Yes. You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract.\n\nChannel 1: Okay. So there's\n\nChannel 0: It's a\n\nChannel 1: no\n\nChannel 0: 15\n\nChannel 1: other coupons.\n\nChannel 0: percent\n\nChannel 1: Right?\n\nChannel 0: off. Yeah. If you're going to choose the no contract. We're\n\nChannel 1: Okay.\n\nChannel 0: on a regular\n\nChannel 1: Could you, like, hold\n\nChannel 0: prices.\n\nChannel 1: for a minute so that I can finish it?\n\nChannel 0: I'm sorry?\n\nChannel 1: Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish\n\nChannel 0: Yeah. Sure.\n\nChannel 1: finish\n\nChannel 0: Just\n\nChannel 1: my\n\nChannel 0: do you\n\nChannel 1: checkup.\n\nChannel 0: want me to stay on\n\nChannel 1: Yep. Thank\n\nChannel 0: stay\n\nChannel 1: you\n\nChannel 0: on\n\nChannel 1: so\n\nChannel 0: the\n\nChannel 1: much.\n\nChannel 0: phone? Okay. Sure.\n\nChannel 1: So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139. Right?\n\nChannel 0: Yes. That's correct. That's our cheapest one.\n\nChannel 1: That's so much expensive. Okay. Updated first. Alright. Let's do it just the option to skip to a different order notes.\n\nNope. And free postage, express postage. No postage. I have a super fast and super twelve months contract placed right now. Date of birth is required field.\n\nOkay. Okay. Mastercard. Yeah. I didn't think it's okay.\n\nOkay. So I've paid, and see what you can do.\n\nChannel 0: In case you we'll just wait for it. The website will notify us if\n\nChannel 1: Okay.\n\nChannel 0: the order is successful. Mhmm. May I know your name, please?\n\nChannel 1: Cheng Yi Pan,\n\nChannel 0: Okay.\n\nChannel 1: c h e n y I p a n.\n\nChannel 0: Okay. Okay. I see. There you go. We received the order.\n\nChannel 1: Okay.\n\nChannel 0: It's Chen Yapen. So what we're going to do now is we're going to process your order within this day. Then once we activated the service successfully, we'll notify you via email and SMS message. Hello? Can you hear\n\nChannel 1: Yes.\n\nChannel 0: me?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you.\n\nChannel 1: Okay. Of course.\n\nChannel 0: Mhmm. Yeah. Okay. That's it. Bye for now.\n\nThank you.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17404824495315552},{"text":"Good afternoon.","start":2.1599998,"end":2.8999999,"sentiment":"positive","sentiment_score":0.3956282138824463},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"positive","sentiment_score":0.3434200499738966},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"positive","sentiment_score":0.3589880069096883}],"sentiment":"positive","sentiment_score":0.3451983164995909,"channel":0,"num_words":16,"start":1.76,"end":7.22},{"sentences":[{"text":"Hello.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.02673265710473061},{"text":"Sorry.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.02903004363179207},{"text":"Hi.","start":9.44,"end":9.679999,"sentiment":"neutral","sentiment_score":0.11034021526575089},{"text":"Good afternoon.","start":9.679999,"end":10.42,"sentiment":"neutral","sentiment_score":0.18591908365488052}],"sentiment":"neutral","sentiment_score":0.10758821666240692,"channel":1,"num_words":5,"start":7.9199996,"end":10.42},{"sentences":[{"text":"Yes.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.10454925894737244}],"sentiment":"neutral","sentiment_score":0.10454925894737244,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"I'm Pan.","start":10.639999,"end":11.3,"sentiment":"neutral","sentiment_score":0.06848572939634323},{"text":"So I moved to a new house, and","start":11.36,"end":14.635,"sentiment":"neutral","sentiment_score":0.03658949793316424}],"sentiment":"neutral","sentiment_score":0.042968744225800035,"channel":1,"num_words":10,"start":10.639999,"end":14.635},{"sentences":[{"text":"Yes.","start":14.639999,"end":15.12,"sentiment":"neutral","sentiment_score":0.06818701326847076}],"sentiment":"neutral","sentiment_score":0.06818701326847076,"channel":0,"num_words":1,"start":14.639999,"end":15.12},{"sentences":[{"text":"I'm looking","start":14.8550005,"end":15.415,"sentiment":"neutral","sentiment_score":0.03484504856169224}],"sentiment":"neutral","sentiment_score":0.03484504856169224,"channel":1,"num_words":2,"start":14.8550005,"end":15.415},{"sentences":[{"text":"Mhmm.","start":15.12,"end":15.435,"sentiment":"neutral","sentiment_score":0.02790410816669464}],"sentiment":"neutral","sentiment_score":0.02790410816669464,"channel":0,"num_words":1,"start":15.12,"end":15.435},{"sentences":[{"text":"for Internet plan right now.","start":15.415,"end":17.915,"sentiment":"neutral","sentiment_score":0.04023463502526283},{"text":"So I live in two further street, Philip, A C T.","start":18.055,"end":23.355,"sentiment":"neutral","sentiment_score":0.04315573044798591},{"text":"And I seems to like your super networks works for me.","start":23.415,"end":29.19,"sentiment":"neutral","sentiment_score":0.15051635219292206},{"text":"So I've got sorry.","start":29.41,"end":33.190002,"sentiment":"neutral","sentiment_score":-0.0625193603336811},{"text":"So so what should I do right now?","start":33.41,"end":36.370003,"sentiment":"neutral","sentiment_score":-0.05122067639604211}],"sentiment":"neutral","sentiment_score":0.04286469824803181,"channel":1,"num_words":39,"start":15.415,"end":36.370003},{"sentences":[{"text":"So I didn't see any places that I can fearing my exact room number.","start":36.370003,"end":43.795002,"sentiment":"neutral","sentiment_score":-0.20770947156207903},{"text":"So","start":44.175003,"end":44.425003,"sentiment":"neutral","sentiment_score":-0.008796459063887596}],"sentiment":"neutral","sentiment_score":-0.1944486040621996,"channel":1,"num_words":15,"start":36.370003,"end":44.425003},{"sentences":[{"text":"I see.","start":45.665,"end":46.865,"sentiment":"neutral","sentiment_score":0.007771932519972324},{"text":"So your address is at 240 Street, Philip, A C T?","start":46.865,"end":51.285,"sentiment":"neutral","sentiment_score":0.012679735367948359}],"sentiment":"neutral","sentiment_score":0.011924688775952045,"channel":0,"num_words":13,"start":45.665,"end":51.285},{"sentences":[{"text":"Yes.","start":51.66,"end":51.98,"sentiment":"neutral","sentiment_score":0.015602818690240383},{"text":"2606.","start":51.98,"end":53.44,"sentiment":"neutral","sentiment_score":0.01076715998351574}],"sentiment":"neutral","sentiment_score":0.013184989336878061,"channel":1,"num_words":2,"start":51.66,"end":53.44},{"sentences":[{"text":"And for the unit number, can I also have your unit number?","start":52.625,"end":56.04,"sentiment":"neutral","sentiment_score":0.012327436357736588}],"sentiment":"neutral","sentiment_score":0.012327436357736588,"channel":0,"num_words":12,"start":52.625,"end":56.04},{"sentences":[{"text":"Unit number is 1706.","start":56.539997,"end":59.6,"sentiment":"neutral","sentiment_score":0.002370757865719497}],"sentiment":"neutral","sentiment_score":0.002370757865719497,"channel":1,"num_words":4,"start":56.539997,"end":59.6},{"sentences":[{"text":"Okay.","start":63.0,"end":63.5,"sentiment":"neutral","sentiment_score":0.012727325782179832},{"text":"Hang on.","start":64.92,"end":65.32,"sentiment":"neutral","sentiment_score":0.0028407610952854156},{"text":"Let me just check the address.","start":65.32,"end":67.020004,"sentiment":"neutral","sentiment_score":0.016407203550140064},{"text":"Okay.","start":68.055,"end":68.375,"sentiment":"neutral","sentiment_score":0.03523031622171402},{"text":"So upon checking, it's available under Supa Network.","start":68.375,"end":72.635,"sentiment":"neutral","sentiment_score":0.042117275297641754}],"sentiment":"neutral","sentiment_score":0.02716781043757995,"channel":0,"num_words":18,"start":63.0,"end":72.635},{"sentences":[{"text":"So are you on our website right now?","start":73.175,"end":76.155,"sentiment":"neutral","sentiment_score":0.030852324794977903}],"sentiment":"neutral","sentiment_score":0.030852324794977903,"channel":0,"num_words":8,"start":73.175,"end":76.155},{"sentences":[{"text":"Yes.","start":76.625,"end":77.125,"sentiment":"neutral","sentiment_score":0.04391460865736008}],"sentiment":"neutral","sentiment_score":0.04391460865736008,"channel":1,"num_words":1,"start":76.625,"end":77.125},{"sentences":[{"text":"Yeah.","start":77.735,"end":78.055,"sentiment":"neutral","sentiment_score":0.060187604278326035},{"text":"So kindly proceed with the networks and Supa Networks.","start":78.055,"end":83.354996,"sentiment":"neutral","sentiment_score":0.08863632877667744},{"text":"So when you click that one, you can see then our fan speed available and the router, if you will be needing a router.","start":84.29,"end":95.51,"sentiment":"neutral","sentiment_score":0.06252168817445636}],"sentiment":"neutral","sentiment_score":0.06936573763104047,"channel":0,"num_words":34,"start":77.735,"end":95.51},{"sentences":[{"text":"Sorry.","start":98.555,"end":98.955,"sentiment":"neutral","sentiment_score":-0.10352865606546402},{"text":"Because I can't understand really clearly.","start":98.955,"end":102.575005,"sentiment":"neutral","sentiment_score":-0.25907494376103085}],"sentiment":"neutral","sentiment_score":-0.236854045518807,"channel":1,"num_words":7,"start":98.555,"end":102.575005},{"sentences":[{"text":"How can you hear me well?","start":104.965,"end":106.665,"sentiment":"neutral","sentiment_score":-0.20011299848556519}],"sentiment":"neutral","sentiment_score":-0.20011299848556519,"channel":0,"num_words":6,"start":104.965,"end":106.665},{"sentences":[{"text":"Yes.","start":107.115005,"end":107.435005,"sentiment":"neutral","sentiment_score":0.030825654044747353},{"text":"I do.","start":107.435005,"end":107.995,"sentiment":"neutral","sentiment_score":0.07629276812076569},{"text":"So here is my situation.","start":107.995,"end":109.535,"sentiment":"neutral","sentiment_score":0.10184909999370576},{"text":"I have chose the video plan and select your plan speed, and the most popular is super standard and super fast.","start":109.83501,"end":118.22,"sentiment":"neutral","sentiment_score":0.16484940619695754},{"text":"So what do you recommend?","start":119.0,"end":120.46001,"sentiment":"neutral","sentiment_score":0.10882296562194824}],"sentiment":"neutral","sentiment_score":0.13819438377943108,"channel":1,"num_words":34,"start":107.115005,"end":120.46001},{"sentences":[{"text":"Because we only we it's a two b two b, so I have got a roommate.","start":120.600006,"end":124.3,"sentiment":"neutral","sentiment_score":0.016992175369523466},{"text":"We only have two people.","start":124.44,"end":125.98,"sentiment":"neutral","sentiment_score":0.0012204013764858246},{"text":"So which one do you recommend, for the standard or fast?","start":126.305,"end":129.205,"sentiment":"neutral","sentiment_score":0.02223194001073187},{"text":"And we don't play, like, any computer games.","start":129.825,"end":132.325,"sentiment":"neutral","sentiment_score":-0.17928489670157433}],"sentiment":"neutral","sentiment_score":-0.022793775517493488,"channel":1,"num_words":40,"start":120.600006,"end":132.325},{"sentences":[{"text":"Is anyone working from home or just for","start":134.105,"end":137.565,"sentiment":"neutral","sentiment_score":-0.03653838811442256}],"sentiment":"neutral","sentiment_score":-0.03653838811442256,"channel":0,"num_words":8,"start":134.105,"end":137.565},{"sentences":[{"text":"Yes.","start":138.145,"end":138.645,"sentiment":"neutral","sentiment_score":-0.01026839017868042}],"sentiment":"neutral","sentiment_score":-0.01026839017868042,"channel":1,"num_words":1,"start":138.145,"end":138.645},{"sentences":[{"text":"Sure.","start":138.745,"end":139.245,"sentiment":"neutral","sentiment_score":0.06176738440990448}],"sentiment":"neutral","sentiment_score":0.06176738440990448,"channel":0,"num_words":1,"start":138.745,"end":139.245},{"sentences":[{"text":"So do","start":138.90001,"end":140.18001,"sentiment":"neutral","sentiment_score":0.03096805140376091}],"sentiment":"neutral","sentiment_score":0.03096805140376091,"channel":1,"num_words":2,"start":138.90001,"end":140.18001},{"sentences":[{"text":"Mhmm.","start":139.94499,"end":140.44499,"sentiment":"neutral","sentiment_score":0.02923557348549366}],"sentiment":"neutral","sentiment_score":0.02923557348549366,"channel":0,"num_words":1,"start":139.94499,"end":140.44499},{"sentences":[{"text":"when you when you speak of working, so how how does this count?","start":140.26001,"end":143.3,"sentiment":"neutral","sentiment_score":0.00897570584829037},{"text":"So I got a remote intern internship.","start":143.3,"end":145.40001,"sentiment":"neutral","sentiment_score":0.014758513176015444},{"text":"So does it count as working?","start":145.94,"end":147.8,"sentiment":"neutral","sentiment_score":0.037194519924620785}],"sentiment":"neutral","sentiment_score":0.017044649531061832,"channel":1,"num_words":26,"start":140.26001,"end":147.8},{"sentences":[{"text":"Actually, if you will be using this for work, I suggest the superfast one","start":150.17,"end":155.47,"sentiment":"neutral","sentiment_score":0.04748397134244442}],"sentiment":"neutral","sentiment_score":0.04748397134244442,"channel":0,"num_words":14,"start":150.17,"end":155.47},{"sentences":[{"text":"Okay.","start":156.395,"end":156.895,"sentiment":"neutral","sentiment_score":-0.01761045679450035}],"sentiment":"neutral","sentiment_score":-0.01761045679450035,"channel":1,"num_words":1,"start":156.395,"end":156.895},{"sentences":[{"text":"because maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time.","start":156.395,"end":169.855,"sentiment":"neutral","sentiment_score":-0.10206347402056744}],"sentiment":"neutral","sentiment_score":-0.10206347402056744,"channel":0,"num_words":29,"start":156.395,"end":169.855},{"sentences":[{"text":"Okay.","start":171.4,"end":171.72,"sentiment":"neutral","sentiment_score":0.06489749997854233},{"text":"So recommend Fox.","start":171.72,"end":173.4,"sentiment":"neutral","sentiment_score":0.06934881086150806},{"text":"Right?","start":173.4,"end":173.9,"sentiment":"neutral","sentiment_score":0.10749666392803192}],"sentiment":"neutral","sentiment_score":0.07608811929821968,"channel":1,"num_words":5,"start":171.4,"end":173.9},{"sentences":[{"text":"Yeah.","start":174.90001,"end":175.38,"sentiment":"neutral","sentiment_score":0.1258658617734909},{"text":"The NBN 100 unlimited.","start":175.38,"end":177.8,"sentiment":"neutral","sentiment_score":0.09822598099708557},{"text":"It's 100 Mbps for uploads and for the download speed.","start":178.66,"end":183.40001,"sentiment":"neutral","sentiment_score":0.12398770600557327}],"sentiment":"neutral","sentiment_score":0.11724312305450439,"channel":0,"num_words":15,"start":174.90001,"end":183.40001},{"sentences":[{"text":"Okay.","start":184.935,"end":185.435,"sentiment":"neutral","sentiment_score":0.03261655569076538},{"text":"I'll choose 89.","start":185.495,"end":186.935,"sentiment":"neutral","sentiment_score":0.23152111967404684},{"text":"So if it's really okay.","start":186.935,"end":189.275,"sentiment":"positive","sentiment_score":0.5436455130577087},{"text":"I've got so and I got the box.","start":189.33499,"end":192.31499,"sentiment":"neutral","sentiment_score":0.2878690417855978},{"text":"So how how do you say it?","start":192.81,"end":193.85,"sentiment":"neutral","sentiment_score":0.08373607695102692}],"sentiment":"neutral","sentiment_score":0.26393801470597583,"channel":1,"num_words":24,"start":184.935,"end":193.85},{"sentences":[{"text":"What what is what is this?","start":193.85,"end":195.45,"sentiment":"neutral","sentiment_score":0.007022523942093055}],"sentiment":"neutral","sentiment_score":0.007022523942093055,"channel":1,"num_words":6,"start":193.85,"end":195.45},{"sentences":[{"text":"The router?","start":195.215,"end":195.875,"sentiment":"neutral","sentiment_score":0.01703787036240101}],"sentiment":"neutral","sentiment_score":0.01703787036240101,"channel":0,"num_words":2,"start":195.215,"end":195.875},{"sentences":[{"text":"So I've got yeah.","start":195.45,"end":197.81,"sentiment":"neutral","sentiment_score":0.04824413172900677},{"text":"I guess so.","start":197.81,"end":198.49,"sentiment":"neutral","sentiment_score":0.06817599634329478},{"text":"So what is","start":198.49,"end":199.53,"sentiment":"neutral","sentiment_score":0.03523356094956398}],"sentiment":"neutral","sentiment_score":0.05032051987946033,"channel":1,"num_words":10,"start":195.45,"end":199.53},{"sentences":[{"text":"Mhmm.","start":199.32,"end":199.82,"sentiment":"neutral","sentiment_score":0.04927859455347061}],"sentiment":"neutral","sentiment_score":0.04927859455347061,"channel":0,"num_words":1,"start":199.32,"end":199.82},{"sentences":[{"text":"BYO modem?","start":199.53,"end":200.83,"sentiment":"neutral","sentiment_score":0.06741442531347275}],"sentiment":"neutral","sentiment_score":0.06741442531347275,"channel":1,"num_words":2,"start":199.53,"end":200.83},{"sentences":[{"text":"Actually, that is a bring your own modem.","start":202.20001,"end":204.86,"sentiment":"neutral","sentiment_score":0.24835340678691864},{"text":"As long as the router is compatible with optic fiber upgrade connection, it should be working fine.","start":205.72,"end":212.38,"sentiment":"positive","sentiment_score":0.3531079213408863},{"text":"We're","start":212.565,"end":212.88501,"sentiment":"neutral","sentiment_score":0.27214381098747253}],"sentiment":"neutral","sentiment_score":0.31776175877222645,"channel":0,"num_words":26,"start":202.20001,"end":212.88501},{"sentences":[{"text":"Okay,","start":212.86499,"end":213.36499,"sentiment":"neutral","sentiment_score":0.2179670482873917}],"sentiment":"neutral","sentiment_score":0.2179670482873917,"channel":1,"num_words":1,"start":212.86499,"end":213.36499},{"sentences":[{"text":"just going to send you credentials for you to configure your own router,","start":212.88501,"end":217.865,"sentiment":"neutral","sentiment_score":0.14917247341229364}],"sentiment":"neutral","sentiment_score":0.14917247341229364,"channel":0,"num_words":13,"start":212.88501,"end":217.865},{"sentences":[{"text":"sir.","start":218.465,"end":218.965,"sentiment":"neutral","sentiment_score":0.11268704384565352}],"sentiment":"neutral","sentiment_score":0.11268704384565352,"channel":1,"num_words":1,"start":218.465,"end":218.965},{"sentences":[{"text":"then it should be connected","start":218.645,"end":220.105,"sentiment":"neutral","sentiment_score":0.09880304038524627}],"sentiment":"neutral","sentiment_score":0.09880304038524627,"channel":0,"num_words":5,"start":218.645,"end":220.105},{"sentences":[{"text":"No.","start":219.745,"end":220.14499,"sentiment":"neutral","sentiment_score":-0.14824040234088898},{"text":"I","start":220.14499,"end":220.305,"sentiment":"neutral","sentiment_score":-0.20436382293701172}],"sentiment":"neutral","sentiment_score":-0.17630211263895035,"channel":1,"num_words":2,"start":219.745,"end":220.305},{"sentences":[{"text":"right","start":220.325,"end":220.485,"sentiment":"neutral","sentiment_score":-0.20395693182945251}],"sentiment":"neutral","sentiment_score":-0.20395693182945251,"channel":0,"num_words":1,"start":220.325,"end":220.485},{"sentences":[{"text":"I've","start":220.385,"end":220.545,"sentiment":"neutral","sentiment_score":-0.23111002147197723}],"sentiment":"neutral","sentiment_score":-0.23111002147197723,"channel":1,"num_words":1,"start":220.385,"end":220.545},{"sentences":[{"text":"away.","start":220.485,"end":220.985,"sentiment":"neutral","sentiment_score":-0.1031767874956131}],"sentiment":"neutral","sentiment_score":-0.1031767874956131,"channel":0,"num_words":1,"start":220.485,"end":220.985},{"sentences":[{"text":"got one, sir.","start":220.545,"end":221.185,"sentiment":"neutral","sentiment_score":0.044208149115244545},{"text":"That's fine.","start":221.185,"end":221.94,"sentiment":"neutral","sentiment_score":0.23942571878433228}],"sentiment":"neutral","sentiment_score":0.12229517698287964,"channel":1,"num_words":5,"start":220.545,"end":221.94},{"sentences":[{"text":"Mhmm.","start":222.725,"end":223.225,"sentiment":"neutral","sentiment_score":0.06548315286636353}],"sentiment":"neutral","sentiment_score":0.06548315286636353,"channel":0,"num_words":1,"start":222.725,"end":223.225},{"sentences":[{"text":"Okay.","start":223.78,"end":224.28,"sentiment":"neutral","sentiment_score":0.05966048315167427}],"sentiment":"neutral","sentiment_score":0.05966048315167427,"channel":1,"num_words":1,"start":223.78,"end":224.28},{"sentences":[{"text":"May I know","start":223.925,"end":224.405,"sentiment":"neutral","sentiment_score":0.042170039067665734}],"sentiment":"neutral","sentiment_score":0.042170039067665734,"channel":0,"num_words":3,"start":223.925,"end":224.405},{"sentences":[{"text":"And","start":224.34,"end":224.84,"sentiment":"neutral","sentiment_score":0.026200877502560616}],"sentiment":"neutral","sentiment_score":0.026200877502560616,"channel":1,"num_words":1,"start":224.34,"end":224.84},{"sentences":[{"text":"what is the make and model of the router for us to check the compatibility, if ever?","start":224.405,"end":230.23999,"sentiment":"neutral","sentiment_score":0.04022250949021648}],"sentiment":"neutral","sentiment_score":0.04022250949021648,"channel":0,"num_words":17,"start":224.405,"end":230.23999},{"sentences":[{"text":"yes.","start":229.78,"end":230.28,"sentiment":"neutral","sentiment_score":0.04751104116439819},{"text":"I've checked it.","start":230.34,"end":231.32,"sentiment":"neutral","sentiment_score":0.05659614875912666}],"sentiment":"neutral","sentiment_score":0.054324871860444546,"channel":1,"num_words":4,"start":229.78,"end":231.32},{"sentences":[{"text":"Mhmm.","start":231.98,"end":232.48,"sentiment":"neutral","sentiment_score":0.02980026043951511}],"sentiment":"neutral","sentiment_score":0.02980026043951511,"channel":0,"num_words":1,"start":231.98,"end":232.48},{"sentences":[{"text":"And so select your super network contract.","start":232.1,"end":235.48,"sentiment":"neutral","sentiment_score":0.03766634182206222},{"text":"So we only got one year, like, contract, so which is twelve months.","start":235.96501,"end":241.485,"sentiment":"neutral","sentiment_score":0.00828574769772016},{"text":"So what's the difference between the, twenty four months and twelve months?","start":241.485,"end":246.365,"sentiment":"neutral","sentiment_score":-0.015110016334801912},{"text":"So because there's, like, 45 connection fee.","start":246.365,"end":249.54,"sentiment":"neutral","sentiment_score":-0.04307306770767484},{"text":"So what what is the connection fee about?","start":249.54,"end":251.95999,"sentiment":"neutral","sentiment_score":-0.02768814587034285}],"sentiment":"neutral","sentiment_score":-0.007084206895942384,"channel":1,"num_words":47,"start":232.1,"end":251.95999},{"sentences":[{"text":"Actually, it's for the twelve month contract.","start":254.22,"end":259.04,"sentiment":"neutral","sentiment_score":0.0005364910300288882}],"sentiment":"neutral","sentiment_score":0.0005364910300288882,"channel":0,"num_words":7,"start":254.22,"end":259.04},{"sentences":[{"text":"Mhmm.","start":259.62,"end":260.12,"sentiment":"neutral","sentiment_score":0.03690796345472336}],"sentiment":"neutral","sentiment_score":0.03690796345472336,"channel":1,"num_words":1,"start":259.62,"end":260.12},{"sentences":[{"text":"As you can see, we have a 15% discount for the first three month and","start":259.9,"end":264.08,"sentiment":"neutral","sentiment_score":0.1153894451757272}],"sentiment":"neutral","sentiment_score":0.1153894451757272,"channel":0,"num_words":15,"start":259.9,"end":264.08},{"sentences":[{"text":"Yes.","start":263.86,"end":264.345,"sentiment":"neutral","sentiment_score":0.11612122505903244}],"sentiment":"neutral","sentiment_score":0.11612122505903244,"channel":1,"num_words":1,"start":263.86,"end":264.345},{"sentences":[{"text":"first month free.","start":264.69998,"end":265.84,"sentiment":"neutral","sentiment_score":0.1213524987300237},{"text":"And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher","start":266.565,"end":272.745,"sentiment":"neutral","sentiment_score":0.08299438324239519}],"sentiment":"neutral","sentiment_score":0.08847411402634212,"channel":0,"num_words":21,"start":264.69998,"end":272.745},{"sentences":[{"text":"Mhmm.","start":273.305,"end":273.805,"sentiment":"neutral","sentiment_score":0.04056023433804512}],"sentiment":"neutral","sentiment_score":0.04056023433804512,"channel":1,"num_words":1,"start":273.305,"end":273.805},{"sentences":[{"text":"if ever.","start":274.005,"end":274.745,"sentiment":"neutral","sentiment_score":0.027339075691998005},{"text":"Yeah.","start":275.125,"end":275.365,"sentiment":"neutral","sentiment_score":0.022228170186281204},{"text":"That's the only difference.","start":275.365,"end":276.985,"sentiment":"neutral","sentiment_score":-0.010605290997773409},{"text":"But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever.","start":277.365,"end":298.565,"sentiment":"neutral","sentiment_score":-0.15371690996182272}],"sentiment":"neutral","sentiment_score":-0.1295755289333022,"channel":0,"num_words":46,"start":274.005,"end":298.565},{"sentences":[{"text":"Okay.","start":299.585,"end":300.085,"sentiment":"neutral","sentiment_score":-0.010144980624318125},{"text":"Sure.","start":300.225,"end":300.725,"sentiment":"neutral","sentiment_score":0.01659766025841236}],"sentiment":"neutral","sentiment_score":0.0032263398170471183,"channel":1,"num_words":2,"start":299.585,"end":300.725},{"sentences":[{"text":"Mhmm.","start":300.70502,"end":301.20502,"sentiment":"neutral","sentiment_score":0.025787390768527985}],"sentiment":"neutral","sentiment_score":0.025787390768527985,"channel":0,"num_words":1,"start":300.70502,"end":301.20502},{"sentences":[{"text":"Okay.","start":301.345,"end":301.745,"sentiment":"neutral","sentiment_score":0.025716612115502357}],"sentiment":"neutral","sentiment_score":0.025716612115502357,"channel":1,"num_words":1,"start":301.345,"end":301.745},{"sentences":[{"text":"But","start":301.58502,"end":301.98502,"sentiment":"neutral","sentiment_score":0.001371130347251892}],"sentiment":"neutral","sentiment_score":0.001371130347251892,"channel":0,"num_words":1,"start":301.58502,"end":301.98502},{"sentences":[{"text":"So","start":301.745,"end":302.245,"sentiment":"neutral","sentiment_score":-0.003925357013940811}],"sentiment":"neutral","sentiment_score":-0.003925357013940811,"channel":1,"num_words":1,"start":301.745,"end":302.245},{"sentences":[{"text":"for the","start":301.98502,"end":302.725,"sentiment":"neutral","sentiment_score":0.009742867201566696}],"sentiment":"neutral","sentiment_score":0.009742867201566696,"channel":0,"num_words":2,"start":301.98502,"end":302.725},{"sentences":[{"text":"uh-huh.","start":303.025,"end":303.525,"sentiment":"neutral","sentiment_score":0.0218291487544775}],"sentiment":"neutral","sentiment_score":0.0218291487544775,"channel":1,"num_words":1,"start":303.025,"end":303.525},{"sentences":[{"text":"but for the no contract, I just need to pay for the connection fee, which is the $65.","start":304.385,"end":311.11002,"sentiment":"neutral","sentiment_score":0.026543918583128188},{"text":"And you can cancel anytime as","start":311.73,"end":314.37003,"sentiment":"neutral","sentiment_score":-0.00674700861175855}],"sentiment":"neutral","sentiment_score":0.018221186784406502,"channel":0,"num_words":24,"start":304.385,"end":314.37003},{"sentences":[{"text":"Anytime.","start":314.27,"end":314.77,"sentiment":"neutral","sentiment_score":-0.006865321658551693}],"sentiment":"neutral","sentiment_score":-0.006865321658551693,"channel":1,"num_words":1,"start":314.27,"end":314.77},{"sentences":[{"text":"long as your","start":314.37003,"end":315.09003,"sentiment":"neutral","sentiment_score":0.013208650052547455}],"sentiment":"neutral","sentiment_score":0.013208650052547455,"channel":0,"num_words":3,"start":314.37003,"end":315.09003},{"sentences":[{"text":"Yes.","start":314.99,"end":315.49,"sentiment":"neutral","sentiment_score":0.0693928450345993}],"sentiment":"neutral","sentiment_score":0.0693928450345993,"channel":1,"num_words":1,"start":314.99,"end":315.49},{"sentences":[{"text":"outstanding","start":315.09003,"end":315.59003,"sentiment":"neutral","sentiment_score":0.026942655444145203}],"sentiment":"neutral","sentiment_score":0.026942655444145203,"channel":0,"num_words":1,"start":315.09003,"end":315.59003},{"sentences":[{"text":"Get","start":315.55,"end":315.78998,"sentiment":"neutral","sentiment_score":0.06969191133975983}],"sentiment":"neutral","sentiment_score":0.06969191133975983,"channel":1,"num_words":1,"start":315.55,"end":315.78998},{"sentences":[{"text":"balance,","start":315.65002,"end":316.05002,"sentiment":"neutral","sentiment_score":0.09010620415210724}],"sentiment":"neutral","sentiment_score":0.09010620415210724,"channel":0,"num_words":1,"start":315.65002,"end":316.05002},{"sentences":[{"text":"it.","start":315.78998,"end":316.28998,"sentiment":"neutral","sentiment_score":0.11813069880008698}],"sentiment":"neutral","sentiment_score":0.11813069880008698,"channel":1,"num_words":1,"start":315.78998,"end":316.28998},{"sentences":[{"text":"yes, is settled.","start":316.05002,"end":317.11002,"sentiment":"neutral","sentiment_score":0.13816205660502115}],"sentiment":"neutral","sentiment_score":0.13816205660502115,"channel":0,"num_words":3,"start":316.05002,"end":317.11002},{"sentences":[{"text":"I see.","start":317.71,"end":318.18997,"sentiment":"neutral","sentiment_score":0.0527767576277256},{"text":"I see.","start":318.18997,"end":318.825,"sentiment":"neutral","sentiment_score":0.05047493614256382}],"sentiment":"neutral","sentiment_score":0.05162584688514471,"channel":1,"num_words":4,"start":317.71,"end":318.825},{"sentences":[{"text":"Mhmm.","start":319.09003,"end":319.59003,"sentiment":"neutral","sentiment_score":0.07447803765535355}],"sentiment":"neutral","sentiment_score":0.07447803765535355,"channel":0,"num_words":1,"start":319.09003,"end":319.59003},{"sentences":[{"text":"So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later?","start":319.14502,"end":328.92502,"sentiment":"neutral","sentiment_score":0.12884840394916205},{"text":"Can I get it right now?","start":329.545,"end":330.92502,"sentiment":"neutral","sentiment_score":0.08982380044957002}],"sentiment":"neutral","sentiment_score":0.12215847192066057,"channel":1,"num_words":35,"start":319.14502,"end":330.92502},{"sentences":[{"text":"Are we going to use your own router, if ever?","start":331.835,"end":335.055,"sentiment":"neutral","sentiment_score":0.015098604746162892}],"sentiment":"neutral","sentiment_score":0.015098604746162892,"channel":0,"num_words":10,"start":331.835,"end":335.055},{"sentences":[{"text":"Yes.","start":334.6,"end":335.1,"sentiment":"neutral","sentiment_score":0.1635030061006546}],"sentiment":"neutral","sentiment_score":0.1635030061006546,"channel":1,"num_words":1,"start":334.6,"end":335.1},{"sentences":[{"text":"Yes.","start":336.34,"end":336.84,"sentiment":"neutral","sentiment_score":0.17126178741455078},{"text":"So may I know the make and model of the router for us to check if it's compatible?","start":337.46,"end":342.03998,"sentiment":"neutral","sentiment_score":0.10691111721098423}],"sentiment":"neutral","sentiment_score":0.11029799459011931,"channel":0,"num_words":19,"start":336.34,"end":342.03998},{"sentences":[{"text":"You mean the you mean the sorry.","start":343.64,"end":346.30002,"sentiment":"neutral","sentiment_score":-0.061463075556925366},{"text":"You mean the name of the router?","start":346.6,"end":348.30002,"sentiment":"neutral","sentiment_score":-0.05822320415505341}],"sentiment":"neutral","sentiment_score":-0.05984313985598939,"channel":1,"num_words":14,"start":343.64,"end":348.30002},{"sentences":[{"text":"Yeah.","start":348.97998,"end":349.38,"sentiment":"neutral","sentiment_score":0.02817184291779995},{"text":"And the model of it for us to","start":349.38,"end":352.035,"sentiment":"neutral","sentiment_score":0.022965100593864918}],"sentiment":"neutral","sentiment_score":0.02354362751874659,"channel":0,"num_words":9,"start":348.97998,"end":352.035},{"sentences":[{"text":"Model.","start":352.005,"end":352.505,"sentiment":"neutral","sentiment_score":0.00812461506575346}],"sentiment":"neutral","sentiment_score":0.00812461506575346,"channel":1,"num_words":1,"start":352.005,"end":352.505},{"sentences":[{"text":"check.","start":352.035,"end":352.535,"sentiment":"neutral","sentiment_score":0.007077299989759922},{"text":"Mhmm.","start":353.23502,"end":353.73502,"sentiment":"neutral","sentiment_score":0.007865656167268753}],"sentiment":"neutral","sentiment_score":0.0074714780785143375,"channel":0,"num_words":2,"start":352.035,"end":353.73502},{"sentences":[{"text":"Model of","start":354.725,"end":355.625,"sentiment":"neutral","sentiment_score":0.009915932081639767}],"sentiment":"neutral","sentiment_score":0.009915932081639767,"channel":1,"num_words":2,"start":354.725,"end":355.625},{"sentences":[{"text":"Yeah.","start":356.515,"end":357.015,"sentiment":"neutral","sentiment_score":0.01842645928263664}],"sentiment":"neutral","sentiment_score":0.01842645928263664,"channel":0,"num_words":1,"start":356.515,"end":357.015},{"sentences":[{"text":"this.","start":356.965,"end":357.215,"sentiment":"neutral","sentiment_score":-0.0029019061475992203},{"text":"Sorry.","start":357.215,"end":357.715,"sentiment":"neutral","sentiment_score":-0.10579884052276611}],"sentiment":"neutral","sentiment_score":-0.05435037333518267,"channel":1,"num_words":2,"start":356.965,"end":357.715},{"sentences":[{"text":"You can see those at the back of the router.","start":357.555,"end":360.115,"sentiment":"neutral","sentiment_score":-0.033616089075803754},{"text":"There's a speaker there.","start":360.115,"end":361.415,"sentiment":"neutral","sentiment_score":-0.02954945247620344}],"sentiment":"neutral","sentiment_score":-0.03245419290448938,"channel":0,"num_words":14,"start":357.555,"end":361.415},{"sentences":[{"text":"Okay.","start":362.22,"end":362.72,"sentiment":"neutral","sentiment_score":0.06484758853912354},{"text":"So the it is made by Huawei and the","start":362.78,"end":367.2,"sentiment":"neutral","sentiment_score":0.062309317704704076}],"sentiment":"neutral","sentiment_score":0.06256314478814602,"channel":1,"num_words":10,"start":362.22,"end":367.2},{"sentences":[{"text":"Huawei.","start":367.45,"end":367.95,"sentiment":"neutral","sentiment_score":0.03935517743229866},{"text":"Mhmm.","start":368.09,"end":368.59,"sentiment":"neutral","sentiment_score":0.04737190157175064}],"sentiment":"neutral","sentiment_score":0.04336353950202465,"channel":0,"num_words":2,"start":367.45,"end":368.59},{"sentences":[{"text":"yes.","start":368.86002,"end":369.34,"sentiment":"neutral","sentiment_score":0.06594296544790268},{"text":"And what what else do you want?","start":369.34,"end":371.2,"sentiment":"neutral","sentiment_score":0.018422657357794896}],"sentiment":"neutral","sentiment_score":0.02436269586905837,"channel":1,"num_words":8,"start":368.86002,"end":371.2},{"sentences":[{"text":"The model, was","start":372.65,"end":374.41,"sentiment":"neutral","sentiment_score":0.010886046725014845}],"sentiment":"neutral","sentiment_score":0.010886046725014845,"channel":0,"num_words":3,"start":372.65,"end":374.41},{"sentences":[{"text":"Okay.","start":374.38,"end":374.86002,"sentiment":"neutral","sentiment_score":0.028589915484189987}],"sentiment":"neutral","sentiment_score":0.028589915484189987,"channel":1,"num_words":1,"start":374.38,"end":374.86002},{"sentences":[{"text":"it?","start":374.41,"end":374.91,"sentiment":"neutral","sentiment_score":0.015513122081756592}],"sentiment":"neutral","sentiment_score":0.015513122081756592,"channel":0,"num_words":1,"start":374.41,"end":374.91},{"sentences":[{"text":"It's w","start":374.86002,"end":375.90002,"sentiment":"neutral","sentiment_score":0.011436935979872942}],"sentiment":"neutral","sentiment_score":0.011436935979872942,"channel":1,"num_words":2,"start":374.86002,"end":375.90002},{"sentences":[{"text":"Mhmm.","start":375.61002,"end":376.11002,"sentiment":"neutral","sentiment_score":0.009686263278126717}],"sentiment":"neutral","sentiment_score":0.009686263278126717,"channel":0,"num_words":1,"start":375.61002,"end":376.11002},{"sentences":[{"text":"S","start":375.90002,"end":376.365,"sentiment":"neutral","sentiment_score":0.005820383317768574}],"sentiment":"neutral","sentiment_score":0.005820383317768574,"channel":1,"num_words":1,"start":375.90002,"end":376.365},{"sentences":[{"text":"W s.","start":377.21002,"end":378.19,"sentiment":"neutral","sentiment_score":0.004998574499040842}],"sentiment":"neutral","sentiment_score":0.004998574499040842,"channel":0,"num_words":2,"start":377.21002,"end":378.19},{"sentences":[{"text":"7002 version two.","start":378.925,"end":381.425,"sentiment":"neutral","sentiment_score":0.012505095452070236}],"sentiment":"neutral","sentiment_score":0.012505095452070236,"channel":1,"num_words":3,"start":378.925,"end":381.425},{"sentences":[{"text":"So it's Huawei w s seven zero zero two?","start":384.025,"end":388.76498,"sentiment":"neutral","sentiment_score":0.015212455350491736}],"sentiment":"neutral","sentiment_score":0.015212455350491736,"channel":0,"num_words":9,"start":384.025,"end":388.76498},{"sentences":[{"text":"Yes.","start":389.405,"end":389.73,"sentiment":"neutral","sentiment_score":0.041015755385160446}],"sentiment":"neutral","sentiment_score":0.041015755385160446,"channel":1,"num_words":1,"start":389.405,"end":389.73},{"sentences":[{"text":"That's it?","start":390.585,"end":391.485,"sentiment":"neutral","sentiment_score":0.0352000966668129}],"sentiment":"neutral","sentiment_score":0.0352000966668129,"channel":0,"num_words":2,"start":390.585,"end":391.485},{"sentences":[{"text":"Mhmm.","start":392.77002,"end":393.27002,"sentiment":"neutral","sentiment_score":0.01604849100112915}],"sentiment":"neutral","sentiment_score":0.01604849100112915,"channel":1,"num_words":1,"start":392.77002,"end":393.27002},{"sentences":[{"text":"It","start":393.225,"end":393.54498,"sentiment":"neutral","sentiment_score":0.027593152597546577}],"sentiment":"neutral","sentiment_score":0.027593152597546577,"channel":0,"num_words":1,"start":393.225,"end":393.54498},{"sentences":[{"text":"That's it.","start":393.49002,"end":394.23,"sentiment":"neutral","sentiment_score":0.03297657519578934}],"sentiment":"neutral","sentiment_score":0.03297657519578934,"channel":1,"num_words":2,"start":393.49002,"end":394.23},{"sentences":[{"text":"does it does it has a Wi Fi six router","start":393.785,"end":397.085,"sentiment":"neutral","sentiment_score":-0.004697755165398121}],"sentiment":"neutral","sentiment_score":-0.004697755165398121,"channel":0,"num_words":10,"start":393.785,"end":397.085},{"sentences":[{"text":"Wi Fi","start":398.61002,"end":399.01,"sentiment":"neutral","sentiment_score":-0.012955065816640854}],"sentiment":"neutral","sentiment_score":-0.012955065816640854,"channel":1,"num_words":2,"start":398.61002,"end":399.01},{"sentences":[{"text":"at","start":398.99002,"end":399.49002,"sentiment":"neutral","sentiment_score":-0.06869900226593018}],"sentiment":"neutral","sentiment_score":-0.06869900226593018,"channel":0,"num_words":1,"start":398.99002,"end":399.49002},{"sentences":[{"text":"sorry.","start":399.17,"end":399.65002,"sentiment":"neutral","sentiment_score":-0.06679734587669373},{"text":"Wi Fi","start":399.65002,"end":400.13,"sentiment":"neutral","sentiment_score":-0.01578726712614298}],"sentiment":"neutral","sentiment_score":-0.0327906267096599,"channel":1,"num_words":3,"start":399.17,"end":400.13},{"sentences":[{"text":"the","start":399.97668,"end":400.47668,"sentiment":"neutral","sentiment_score":-0.057677894830703735}],"sentiment":"neutral","sentiment_score":-0.057677894830703735,"channel":0,"num_words":1,"start":399.97668,"end":400.47668},{"sentences":[{"text":"what?","start":400.13,"end":400.63,"sentiment":"neutral","sentiment_score":-0.040993936359882355}],"sentiment":"neutral","sentiment_score":-0.040993936359882355,"channel":1,"num_words":1,"start":400.13,"end":400.63},{"sentences":[{"text":"end?","start":400.96335,"end":401.46335,"sentiment":"neutral","sentiment_score":-0.027435939759016037},{"text":"Does it have a Wi Fi six router at the end?","start":401.95,"end":406.37,"sentiment":"neutral","sentiment_score":-0.02948302487758073}],"sentiment":"neutral","sentiment_score":-0.02931243445103367,"channel":0,"num_words":12,"start":400.96335,"end":406.37},{"sentences":[{"text":"I can't get it.","start":409.06497,"end":410.10498,"sentiment":"negative","sentiment_score":-0.33401933312416077},{"text":"What what is Wi Fi's you mean, like, Wi Fi six certificated?","start":410.10498,"end":415.645,"sentiment":"neutral","sentiment_score":-0.09107466166218121},{"text":"A 35.","start":417.305,"end":418.28497,"sentiment":"neutral","sentiment_score":-0.012578751891851425}],"sentiment":"neutral","sentiment_score":-0.13634059867925113,"channel":1,"num_words":18,"start":409.06497,"end":418.28497},{"sentences":[{"text":"Yeah.","start":418.405,"end":418.905,"sentiment":"neutral","sentiment_score":0.0049188751727342606},{"text":"Can you read the full name of the router?","start":419.125,"end":421.785,"sentiment":"neutral","sentiment_score":0.0006748013612296847}],"sentiment":"neutral","sentiment_score":0.0010992087423801421,"channel":0,"num_words":10,"start":418.405,"end":421.785},{"sentences":[{"text":"The the router's full name is Huawei","start":422.82,"end":425.40002,"sentiment":"neutral","sentiment_score":0.010765958577394485}],"sentiment":"neutral","sentiment_score":0.010765958577394485,"channel":1,"num_words":7,"start":422.82,"end":425.40002},{"sentences":[{"text":"Mhmm.","start":425.86,"end":426.36,"sentiment":"neutral","sentiment_score":0.013004526495933533}],"sentiment":"neutral","sentiment_score":0.013004526495933533,"channel":0,"num_words":1,"start":425.86,"end":426.36},{"sentences":[{"text":"WS7002 version two.","start":426.02002,"end":428.6,"sentiment":"neutral","sentiment_score":0.0009033951597909132}],"sentiment":"neutral","sentiment_score":0.0009033951597909132,"channel":1,"num_words":3,"start":426.02002,"end":428.6},{"sentences":[{"text":"Version two.","start":429.38,"end":430.25998,"sentiment":"neutral","sentiment_score":0.0021944469772279263},{"text":"Mhmm.","start":430.25998,"end":430.75998,"sentiment":"neutral","sentiment_score":0.009171925485134125}],"sentiment":"neutral","sentiment_score":0.004520273146529992,"channel":0,"num_words":3,"start":429.38,"end":430.75998},{"sentences":[{"text":"Yes.","start":430.5,"end":430.82,"sentiment":"neutral","sentiment_score":0.020364925265312195},{"text":"It was just V two.","start":430.82,"end":432.12003,"sentiment":"neutral","sentiment_score":-0.001722538098692894}],"sentiment":"neutral","sentiment_score":0.0019587057953079543,"channel":1,"num_words":6,"start":430.5,"end":432.12003},{"sentences":[{"text":"Version two B2?","start":433.69998,"end":435.4,"sentiment":"neutral","sentiment_score":-0.009537196097274622}],"sentiment":"neutral","sentiment_score":-0.009537196097274622,"channel":0,"num_words":3,"start":433.69998,"end":435.4},{"sentences":[{"text":"No.","start":436.26,"end":436.575,"sentiment":"neutral","sentiment_score":-0.10683922469615936},{"text":"No.","start":437.05502,"end":437.295,"sentiment":"neutral","sentiment_score":-0.14024093747138977},{"text":"No version.","start":437.295,"end":437.935,"sentiment":"neutral","sentiment_score":-0.1456414759159088},{"text":"So the v I guess the v means version.","start":437.935,"end":440.415,"sentiment":"neutral","sentiment_score":-0.09017649127377404},{"text":"So","start":440.415,"end":440.915,"sentiment":"neutral","sentiment_score":-0.003444898873567581}],"sentiment":"neutral","sentiment_score":-0.09667117388120719,"channel":1,"num_words":14,"start":436.26,"end":440.915},{"sentences":[{"text":"Okay.","start":441.335,"end":441.655,"sentiment":"neutral","sentiment_score":0.030144736170768734},{"text":"Yes, ma'am.","start":441.655,"end":442.395,"sentiment":"neutral","sentiment_score":0.07609953172504902},{"text":"So it's just a Huawei w s seven zero zero two version two router?","start":442.775,"end":448.235,"sentiment":"neutral","sentiment_score":0.02317477563130004}],"sentiment":"neutral","sentiment_score":0.029811215203474548,"channel":0,"num_words":17,"start":441.335,"end":448.235},{"sentences":[{"text":"no version.","start":448.33502,"end":448.89502,"sentiment":"neutral","sentiment_score":-0.059127384796738625},{"text":"So you can you can, like, minus the letters, only leave the v here.","start":448.89502,"end":453.55,"sentiment":"neutral","sentiment_score":-0.02710271892803056}],"sentiment":"neutral","sentiment_score":-0.031105802161619067,"channel":1,"num_words":16,"start":448.33502,"end":453.55},{"sentences":[{"text":"Okay.","start":453.32,"end":453.82,"sentiment":"neutral","sentiment_score":0.02852824702858925}],"sentiment":"neutral","sentiment_score":0.02852824702858925,"channel":0,"num_words":1,"start":453.32,"end":453.82},{"sentences":[{"text":"So it is Huawei","start":453.61,"end":454.75,"sentiment":"neutral","sentiment_score":0.025103827472776175}],"sentiment":"neutral","sentiment_score":0.025103827472776175,"channel":1,"num_words":4,"start":453.61,"end":454.75},{"sentences":[{"text":"Me too.","start":454.36,"end":455.1,"sentiment":"neutral","sentiment_score":0.036716289818286896}],"sentiment":"neutral","sentiment_score":0.036716289818286896,"channel":0,"num_words":2,"start":454.36,"end":455.1},{"sentences":[{"text":"WS 7002V 2.","start":454.81,"end":457.63,"sentiment":"neutral","sentiment_score":0.018823708407580853}],"sentiment":"neutral","sentiment_score":0.018823708407580853,"channel":1,"num_words":3,"start":454.81,"end":457.63},{"sentences":[{"text":"Okay.","start":458.44,"end":458.84,"sentiment":"neutral","sentiment_score":0.03830817714333534},{"text":"I see.","start":458.84,"end":459.58,"sentiment":"neutral","sentiment_score":0.05411519855260849}],"sentiment":"neutral","sentiment_score":0.048846191416184105,"channel":0,"num_words":3,"start":458.44,"end":459.58},{"sentences":[{"text":"Okay.","start":459.29,"end":459.79,"sentiment":"neutral","sentiment_score":0.07138270884752274}],"sentiment":"neutral","sentiment_score":0.07138270884752274,"channel":1,"num_words":1,"start":459.29,"end":459.79},{"sentences":[{"text":"Is it okay if I put you on hold for a while?","start":460.36,"end":462.52,"sentiment":"neutral","sentiment_score":0.024560693340996902},{"text":"Let me just check the router.","start":462.52,"end":464.22,"sentiment":"neutral","sentiment_score":0.042183789114157356}],"sentiment":"neutral","sentiment_score":0.030435058598717053,"channel":0,"num_words":18,"start":460.36,"end":464.22},{"sentences":[{"text":"Yes.","start":463.85,"end":464.25,"sentiment":"neutral","sentiment_score":0.11842304468154909},{"text":"Of course.","start":464.25,"end":464.99,"sentiment":"neutral","sentiment_score":0.1269635483622551}],"sentiment":"neutral","sentiment_score":0.12411671380201976,"channel":1,"num_words":3,"start":463.85,"end":464.99},{"sentences":[{"text":"Okay.","start":465.16,"end":465.66,"sentiment":"neutral","sentiment_score":0.08924369513988495},{"text":"Hang on.","start":465.845,"end":466.665,"sentiment":"neutral","sentiment_score":0.06041325815021992},{"text":"Hello?","start":527.635,"end":528.135,"sentiment":"neutral","sentiment_score":0.0835488885641098}],"sentiment":"neutral","sentiment_score":0.07340477500110865,"channel":0,"num_words":4,"start":465.16,"end":528.135},{"sentences":[{"text":"Yes.","start":528.825,"end":529.14496,"sentiment":"neutral","sentiment_score":0.17726171016693115},{"text":"I'm here.","start":529.14496,"end":529.885,"sentiment":"neutral","sentiment_score":0.20897217094898224}],"sentiment":"neutral","sentiment_score":0.1984020173549652,"channel":1,"num_words":3,"start":528.825,"end":529.885},{"sentences":[{"text":"Yes.","start":530.275,"end":530.775,"sentiment":"positive","sentiment_score":0.3361281454563141},{"text":"Thank you for waiting.","start":530.995,"end":531.875,"sentiment":"positive","sentiment_score":0.5925019681453705},{"text":"So upon checking the your router, we see that it's a standard home Wi Fi router,","start":531.875,"end":539.655,"sentiment":"neutral","sentiment_score":0.24176043272018433}],"sentiment":"neutral","sentiment_score":0.31306204483622596,"channel":0,"num_words":21,"start":530.275,"end":539.655},{"sentences":[{"text":"Mhmm.","start":540.12,"end":540.62,"sentiment":"neutral","sentiment_score":0.16811498999595642}],"sentiment":"neutral","sentiment_score":0.16811498999595642,"channel":1,"num_words":1,"start":540.12,"end":540.62},{"sentences":[{"text":"and it says it support triple PoE authentication, what which is what we need.","start":540.24,"end":546.72003,"sentiment":"neutral","sentiment_score":0.1563219171948731},{"text":"Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected.","start":546.72003,"end":554.9,"sentiment":"neutral","sentiment_score":0.12413530747095744},{"text":"But we're not quite sure yet because this is the first time that we're going to use this model of a router.","start":556.60504,"end":563.18506,"sentiment":"neutral","sentiment_score":-0.14276753230528397}],"sentiment":"neutral","sentiment_score":0.04199515688091968,"channel":0,"num_words":66,"start":540.24,"end":563.18506},{"sentences":[{"text":"Okay.","start":564.61,"end":565.00995,"sentiment":"neutral","sentiment_score":0.11711299419403076},{"text":"So what should I do right now?","start":565.00995,"end":567.91,"sentiment":"neutral","sentiment_score":0.12946082545178278}],"sentiment":"neutral","sentiment_score":0.12791734654456377,"channel":1,"num_words":8,"start":564.61,"end":567.91},{"sentences":[{"text":"If you want, we can try to connect the router.","start":571.58,"end":575.44,"sentiment":"neutral","sentiment_score":0.1726764217019081},{"text":"We'll be providing you an email instruction once you place an order.","start":577.33997,"end":582.08,"sentiment":"neutral","sentiment_score":0.23609293003877005},{"text":"Then if it doesn't work, you can purchase one from us if ever.","start":582.40497,"end":586.665,"sentiment":"neutral","sentiment_score":0.13062891650658387}],"sentiment":"neutral","sentiment_score":0.17880157977342606,"channel":0,"num_words":35,"start":571.58,"end":586.665},{"sentences":[{"text":"Okay.","start":587.865,"end":588.365,"sentiment":"neutral","sentiment_score":0.10433545708656312},{"text":"So which means you don't actually know whether it will work right.","start":589.54504,"end":594.41,"sentiment":"neutral","sentiment_score":0.04521122698982557},{"text":"So but I can, like, pay for the the the order first and let we check whether it will work.","start":594.41,"end":603.87,"sentiment":"neutral","sentiment_score":0.13383186012506484},{"text":"So is","start":604.17,"end":604.73,"sentiment":"neutral","sentiment_score":0.04949402995407581}],"sentiment":"neutral","sentiment_score":0.09778558409639768,"channel":1,"num_words":35,"start":587.865,"end":604.73},{"sentences":[{"text":"Yeah.","start":604.7,"end":605.10004,"sentiment":"neutral","sentiment_score":0.03025872074067593}],"sentiment":"neutral","sentiment_score":0.03025872074067593,"channel":0,"num_words":1,"start":604.7,"end":605.10004},{"sentences":[{"text":"that what","start":604.73,"end":605.21,"sentiment":"neutral","sentiment_score":0.004517672583460808}],"sentiment":"neutral","sentiment_score":0.004517672583460808,"channel":1,"num_words":2,"start":604.73,"end":605.21},{"sentences":[{"text":"Because,","start":605.10004,"end":605.60004,"sentiment":"neutral","sentiment_score":-0.02578924037516117}],"sentiment":"neutral","sentiment_score":-0.02578924037516117,"channel":0,"num_words":1,"start":605.10004,"end":605.60004},{"sentences":[{"text":"you mean?","start":605.21,"end":605.87,"sentiment":"neutral","sentiment_score":-0.02058449015021324}],"sentiment":"neutral","sentiment_score":-0.02058449015021324,"channel":1,"num_words":2,"start":605.21,"end":605.87},{"sentences":[{"text":"yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service.","start":606.14,"end":617.20496,"sentiment":"neutral","sentiment_score":-0.20099767514814934}],"sentiment":"neutral","sentiment_score":-0.20099767514814934,"channel":0,"num_words":24,"start":606.14,"end":617.20496},{"sentences":[{"text":"Mhmm.","start":618.245,"end":618.485,"sentiment":"neutral","sentiment_score":-0.04253975301980972}],"sentiment":"neutral","sentiment_score":-0.04253975301980972,"channel":1,"num_words":1,"start":618.245,"end":618.485},{"sentences":[{"text":"In","start":618.46497,"end":618.70496,"sentiment":"neutral","sentiment_score":-0.03650388494133949}],"sentiment":"neutral","sentiment_score":-0.03650388494133949,"channel":0,"num_words":1,"start":618.46497,"end":618.70496},{"sentences":[{"text":"Makes","start":618.485,"end":618.725,"sentiment":"neutral","sentiment_score":-0.02659508027136326}],"sentiment":"neutral","sentiment_score":-0.02659508027136326,"channel":1,"num_words":1,"start":618.485,"end":618.725},{"sentences":[{"text":"that","start":618.70496,"end":618.945,"sentiment":"neutral","sentiment_score":-0.009391136467456818}],"sentiment":"neutral","sentiment_score":-0.009391136467456818,"channel":0,"num_words":1,"start":618.70496,"end":618.945},{"sentences":[{"text":"sense.","start":618.725,"end":619.045,"sentiment":"neutral","sentiment_score":-0.013634772971272469}],"sentiment":"neutral","sentiment_score":-0.013634772971272469,"channel":1,"num_words":1,"start":618.725,"end":619.045},{"sentences":[{"text":"case,","start":618.945,"end":619.345,"sentiment":"neutral","sentiment_score":0.004663935862481594}],"sentiment":"neutral","sentiment_score":0.004663935862481594,"channel":0,"num_words":1,"start":618.945,"end":619.345},{"sentences":[{"text":"Makes sense.","start":619.045,"end":619.785,"sentiment":"neutral","sentiment_score":0.01023050770163536}],"sentiment":"neutral","sentiment_score":0.01023050770163536,"channel":1,"num_words":2,"start":619.045,"end":619.785},{"sentences":[{"text":"we need yeah.","start":619.345,"end":620.46497,"sentiment":"neutral","sentiment_score":-0.0461462140083313},{"text":"In that case, we need to get a new one if ever.","start":620.46497,"end":623.605,"sentiment":"neutral","sentiment_score":-0.08188626480599244},{"text":"But we we do have customer who can use their own router.","start":623.825,"end":628.03,"sentiment":"neutral","sentiment_score":0.006685449120899041},{"text":"But for","start":629.05005,"end":629.61005,"sentiment":"neutral","sentiment_score":-0.031773870810866356}],"sentiment":"neutral","sentiment_score":-0.03808262661613267,"channel":0,"num_words":29,"start":619.345,"end":629.61005},{"sentences":[{"text":"Okay.","start":629.46,"end":629.96,"sentiment":"neutral","sentiment_score":-0.08504930138587952}],"sentiment":"neutral","sentiment_score":-0.08504930138587952,"channel":1,"num_words":1,"start":629.46,"end":629.96},{"sentences":[{"text":"some reason, there are some router that we cannot configure even though it's compatible.","start":629.61005,"end":633.95,"sentiment":"neutral","sentiment_score":-0.26063769842897144},{"text":"Maybe because it's still configured from your previous ISP or","start":634.97003,"end":641.77496,"sentiment":"neutral","sentiment_score":-0.21252141445875167}],"sentiment":"neutral","sentiment_score":-0.2405892467747132,"channel":0,"num_words":24,"start":629.61005,"end":641.77496},{"sentences":[{"text":"Mhmm.","start":641.605,"end":642.105,"sentiment":"neutral","sentiment_score":-0.1416110396385193}],"sentiment":"neutral","sentiment_score":-0.1416110396385193,"channel":1,"num_words":1,"start":641.605,"end":642.105},{"sentences":[{"text":"it cannot manually enter the credentials?","start":642.15497,"end":644.57495,"sentiment":"neutral","sentiment_score":-0.23388958225647608}],"sentiment":"neutral","sentiment_score":-0.23388958225647608,"channel":0,"num_words":6,"start":642.15497,"end":644.57495},{"sentences":[{"text":"Okay.","start":645.52496,"end":645.845,"sentiment":"neutral","sentiment_score":-0.12286170572042464},{"text":"There's too many terms that I can understand.","start":645.845,"end":648.02496,"sentiment":"neutral","sentiment_score":-0.14795244671404362},{"text":"But so I'll just, like, order now and see what will going on.","start":648.32495,"end":655.66,"sentiment":"neutral","sentiment_score":-0.006928324627761657},{"text":"Right?","start":655.66,"end":655.89996,"sentiment":"neutral","sentiment_score":0.03072241321206093},{"text":"Okay.","start":655.89996,"end":656.3,"sentiment":"neutral","sentiment_score":0.038129955530166626}],"sentiment":"neutral","sentiment_score":-0.05532071378547698,"channel":1,"num_words":24,"start":645.52496,"end":656.3},{"sentences":[{"text":"Is it okay?","start":656.3,"end":657.12,"sentiment":"neutral","sentiment_score":0.07832822948694229}],"sentiment":"neutral","sentiment_score":0.07832822948694229,"channel":1,"num_words":3,"start":656.3,"end":657.12},{"sentences":[{"text":"Yeah.","start":657.77,"end":658.08997,"sentiment":"neutral","sentiment_score":0.08585269004106522},{"text":"Sure.","start":658.08997,"end":658.58997,"sentiment":"neutral","sentiment_score":0.1938934624195099},{"text":"Once we receive the order, then we're going to send we're going to process it right away.","start":659.21,"end":665.85,"sentiment":"neutral","sentiment_score":0.2458992723156424},{"text":"Then we'll send you an email instruction on how to connect your own router.","start":665.85,"end":670.195,"sentiment":"neutral","sentiment_score":0.19191553656544005},{"text":"Then just give us a call then if you run into any issues so we can troubleshoot it.","start":670.335,"end":676.275,"sentiment":"neutral","sentiment_score":0.13290559666024315}],"sentiment":"neutral","sentiment_score":0.18704219673778497,"channel":0,"num_words":51,"start":657.77,"end":676.275},{"sentences":[{"text":"Okay.","start":677.99506,"end":678.395,"sentiment":"neutral","sentiment_score":0.09528104215860368},{"text":"So give me a sec.","start":678.395,"end":679.95,"sentiment":"neutral","sentiment_score":0.06719814240932465},{"text":"Street address, apartment, suite, unit, etcetera.","start":680.99,"end":683.81,"sentiment":"neutral","sentiment_score":0.06504300298790137},{"text":"Optional, suburb, postcode, state, email address, phone.","start":684.11,"end":688.37,"sentiment":"neutral","sentiment_score":0.04571409896016121},{"text":"Okay.","start":689.15,"end":689.65,"sentiment":"neutral","sentiment_score":0.02736375108361244}],"sentiment":"neutral","sentiment_score":0.0584446107968688,"channel":1,"num_words":20,"start":677.99506,"end":689.65},{"sentences":[{"text":"It still need driver's license, but I don't got driver's license.","start":690.03,"end":694.04504,"sentiment":"neutral","sentiment_score":-0.016753961353308776}],"sentiment":"neutral","sentiment_score":-0.016753961353308776,"channel":1,"num_words":11,"start":690.03,"end":694.04504},{"sentences":[{"text":"Actually, do you have your passport number?","start":695.245,"end":698.20496,"sentiment":"neutral","sentiment_score":0.03155611003083842},{"text":"That","start":698.20496,"end":698.70496,"sentiment":"neutral","sentiment_score":0.07820480316877365}],"sentiment":"neutral","sentiment_score":0.037387196673080325,"channel":0,"num_words":8,"start":695.245,"end":698.70496},{"sentences":[{"text":"Yes.","start":698.745,"end":699.065,"sentiment":"neutral","sentiment_score":0.1305772364139557}],"sentiment":"neutral","sentiment_score":0.1305772364139557,"channel":1,"num_words":1,"start":698.745,"end":699.065},{"sentences":[{"text":"will","start":698.845,"end":699.08496,"sentiment":"neutral","sentiment_score":0.14366982877254486}],"sentiment":"neutral","sentiment_score":0.14366982877254486,"channel":0,"num_words":1,"start":698.845,"end":699.08496},{"sentences":[{"text":"I","start":699.065,"end":699.22504,"sentiment":"neutral","sentiment_score":0.14842656254768372}],"sentiment":"neutral","sentiment_score":0.14842656254768372,"channel":1,"num_words":1,"start":699.065,"end":699.22504},{"sentences":[{"text":"work","start":699.08496,"end":699.32495,"sentiment":"neutral","sentiment_score":0.15002897381782532}],"sentiment":"neutral","sentiment_score":0.15002897381782532,"channel":0,"num_words":1,"start":699.08496,"end":699.32495},{"sentences":[{"text":"do.","start":699.22504,"end":699.72504,"sentiment":"neutral","sentiment_score":0.17117884755134585}],"sentiment":"neutral","sentiment_score":0.17117884755134585,"channel":1,"num_words":1,"start":699.22504,"end":699.72504},{"sentences":[{"text":"fine also.","start":699.32495,"end":700.20496,"sentiment":"neutral","sentiment_score":0.1572892963886261},{"text":"Yeah.","start":700.20496,"end":700.70496,"sentiment":"neutral","sentiment_score":0.1092064529657364},{"text":"You can enter enter that instead.","start":700.76495,"end":703.58496,"sentiment":"neutral","sentiment_score":0.07042515153686206}],"sentiment":"neutral","sentiment_score":0.09403732832935122,"channel":0,"num_words":9,"start":699.32495,"end":703.58496},{"sentences":[{"text":"Okay.","start":704.25995,"end":704.7133,"sentiment":"neutral","sentiment_score":0.0500233992934227},{"text":"So wait.","start":704.7133,"end":706.1,"sentiment":"neutral","sentiment_score":0.03770147077739239},{"text":"So let me double check.","start":706.1,"end":707.54,"sentiment":"neutral","sentiment_score":0.08805476278066635},{"text":"So right now so I'll get the checkout and oh, do you have any coupon here?","start":707.54,"end":713.95996,"sentiment":"neutral","sentiment_score":0.08599414327181876}],"sentiment":"neutral","sentiment_score":0.0809002686291933,"channel":1,"num_words":24,"start":704.25995,"end":713.95996},{"sentences":[{"text":"Coupon?","start":716.17,"end":716.67,"sentiment":"neutral","sentiment_score":0.02307659387588501}],"sentiment":"neutral","sentiment_score":0.02307659387588501,"channel":0,"num_words":1,"start":716.17,"end":716.67},{"sentences":[{"text":"Yes.","start":717.38,"end":717.825,"sentiment":"neutral","sentiment_score":0.08697818219661713}],"sentiment":"neutral","sentiment_score":0.08697818219661713,"channel":1,"num_words":1,"start":717.38,"end":717.825},{"sentences":[{"text":"Yes.","start":719.21,"end":719.71,"sentiment":"neutral","sentiment_score":0.1140526831150055},{"text":"You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract.","start":720.25,"end":729.51495,"sentiment":"neutral","sentiment_score":0.1057037508322133}],"sentiment":"neutral","sentiment_score":0.1061431683207813,"channel":0,"num_words":19,"start":719.21,"end":729.51495},{"sentences":[{"text":"Okay.","start":731.185,"end":731.66504,"sentiment":"neutral","sentiment_score":0.06557217240333557},{"text":"So there's","start":731.66504,"end":732.385,"sentiment":"neutral","sentiment_score":0.04044061526656151}],"sentiment":"neutral","sentiment_score":0.04881780097881953,"channel":1,"num_words":3,"start":731.185,"end":732.385},{"sentences":[{"text":"It's a","start":731.975,"end":732.535,"sentiment":"neutral","sentiment_score":0.035903219133615494}],"sentiment":"neutral","sentiment_score":0.035903219133615494,"channel":0,"num_words":2,"start":731.975,"end":732.535},{"sentences":[{"text":"no","start":732.385,"end":732.78503,"sentiment":"neutral","sentiment_score":0.011143285781145096}],"sentiment":"neutral","sentiment_score":0.011143285781145096,"channel":1,"num_words":1,"start":732.385,"end":732.78503},{"sentences":[{"text":"15","start":732.535,"end":733.035,"sentiment":"neutral","sentiment_score":0.021185703575611115}],"sentiment":"neutral","sentiment_score":0.021185703575611115,"channel":0,"num_words":1,"start":732.535,"end":733.035},{"sentences":[{"text":"other coupons.","start":732.78503,"end":733.505,"sentiment":"neutral","sentiment_score":0.013192344456911087}],"sentiment":"neutral","sentiment_score":0.013192344456911087,"channel":1,"num_words":2,"start":732.78503,"end":733.505},{"sentences":[{"text":"percent","start":733.095,"end":733.595,"sentiment":"neutral","sentiment_score":0.033299777656793594}],"sentiment":"neutral","sentiment_score":0.033299777656793594,"channel":0,"num_words":1,"start":733.095,"end":733.595},{"sentences":[{"text":"Right?","start":733.505,"end":733.8,"sentiment":"neutral","sentiment_score":0.037035442888736725}],"sentiment":"neutral","sentiment_score":0.037035442888736725,"channel":1,"num_words":1,"start":733.505,"end":733.8},{"sentences":[{"text":"off.","start":733.65497,"end":734.15497,"sentiment":"neutral","sentiment_score":0.05840051546692848},{"text":"Yeah.","start":734.695,"end":735.095,"sentiment":"neutral","sentiment_score":0.06799755245447159},{"text":"If you're going to choose the no contract.","start":735.095,"end":737.195,"sentiment":"neutral","sentiment_score":0.05990882101468742},{"text":"We're","start":738.38,"end":738.7,"sentiment":"neutral","sentiment_score":0.06392409652471542}],"sentiment":"neutral","sentiment_score":0.06087206659669226,"channel":0,"num_words":11,"start":733.65497,"end":738.7},{"sentences":[{"text":"Okay.","start":738.44,"end":738.94,"sentiment":"neutral","sentiment_score":0.04993788897991181}],"sentiment":"neutral","sentiment_score":0.04993788897991181,"channel":1,"num_words":1,"start":738.44,"end":738.94},{"sentences":[{"text":"on a regular","start":738.7,"end":739.44,"sentiment":"neutral","sentiment_score":0.032125454396009445}],"sentiment":"neutral","sentiment_score":0.032125454396009445,"channel":0,"num_words":3,"start":738.7,"end":739.44},{"sentences":[{"text":"Could you, like, hold","start":741.16,"end":742.44,"sentiment":"neutral","sentiment_score":0.026093976572155952}],"sentiment":"neutral","sentiment_score":0.026093976572155952,"channel":1,"num_words":4,"start":741.16,"end":742.44},{"sentences":[{"text":"prices.","start":742.38,"end":742.88,"sentiment":"neutral","sentiment_score":0.014296025037765505}],"sentiment":"neutral","sentiment_score":0.014296025037765505,"channel":0,"num_words":1,"start":742.38,"end":742.88},{"sentences":[{"text":"for a minute so that I can finish it?","start":742.44,"end":745.18,"sentiment":"neutral","sentiment_score":0.003347462457087305}],"sentiment":"neutral","sentiment_score":0.003347462457087305,"channel":1,"num_words":9,"start":742.44,"end":745.18},{"sentences":[{"text":"I'm sorry?","start":746.54004,"end":747.12006,"sentiment":"neutral","sentiment_score":-0.08597996085882187}],"sentiment":"neutral","sentiment_score":-0.08597996085882187,"channel":0,"num_words":2,"start":746.54004,"end":747.12006},{"sentences":[{"text":"Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish","start":747.66504,"end":757.28503,"sentiment":"neutral","sentiment_score":-0.06725122068415988}],"sentiment":"neutral","sentiment_score":-0.06725122068415988,"channel":1,"num_words":22,"start":747.66504,"end":757.28503},{"sentences":[{"text":"Yeah.","start":759.455,"end":759.775,"sentiment":"neutral","sentiment_score":0.044500891119241714},{"text":"Sure.","start":759.775,"end":760.015,"sentiment":"neutral","sentiment_score":0.07798173278570175}],"sentiment":"neutral","sentiment_score":0.06124131195247173,"channel":0,"num_words":2,"start":759.455,"end":760.015},{"sentences":[{"text":"finish","start":759.82,"end":760.3,"sentiment":"neutral","sentiment_score":0.04657610505819321}],"sentiment":"neutral","sentiment_score":0.04657610505819321,"channel":1,"num_words":1,"start":759.82,"end":760.3},{"sentences":[{"text":"Just","start":760.015,"end":760.335,"sentiment":"neutral","sentiment_score":0.05552738159894943}],"sentiment":"neutral","sentiment_score":0.05552738159894943,"channel":0,"num_words":1,"start":760.015,"end":760.335},{"sentences":[{"text":"my","start":760.3,"end":760.46,"sentiment":"neutral","sentiment_score":0.054003942757844925}],"sentiment":"neutral","sentiment_score":0.054003942757844925,"channel":1,"num_words":1,"start":760.3,"end":760.46},{"sentences":[{"text":"do you","start":760.335,"end":760.495,"sentiment":"neutral","sentiment_score":0.06476781517267227}],"sentiment":"neutral","sentiment_score":0.06476781517267227,"channel":0,"num_words":2,"start":760.335,"end":760.495},{"sentences":[{"text":"checkup.","start":760.46,"end":760.96,"sentiment":"neutral","sentiment_score":0.0662798285484314}],"sentiment":"neutral","sentiment_score":0.0662798285484314,"channel":1,"num_words":1,"start":760.46,"end":760.96},{"sentences":[{"text":"want me to stay on","start":760.495,"end":761.955,"sentiment":"neutral","sentiment_score":0.036178044602274896}],"sentiment":"neutral","sentiment_score":0.036178044602274896,"channel":0,"num_words":5,"start":760.495,"end":761.955},{"sentences":[{"text":"Yep.","start":761.5,"end":762.0,"sentiment":"neutral","sentiment_score":0.12716740369796753},{"text":"Thank","start":762.06,"end":762.3,"sentiment":"positive","sentiment_score":0.35259106755256653}],"sentiment":"neutral","sentiment_score":0.23987923562526703,"channel":1,"num_words":2,"start":761.5,"end":762.3},{"sentences":[{"text":"stay","start":762.175,"end":762.41504,"sentiment":"neutral","sentiment_score":0.2921473979949951}],"sentiment":"neutral","sentiment_score":0.2921473979949951,"channel":0,"num_words":1,"start":762.175,"end":762.41504},{"sentences":[{"text":"you","start":762.3,"end":762.46,"sentiment":"neutral","sentiment_score":0.2180228978395462}],"sentiment":"neutral","sentiment_score":0.2180228978395462,"channel":1,"num_words":1,"start":762.3,"end":762.46},{"sentences":[{"text":"on","start":762.41504,"end":762.655,"sentiment":"neutral","sentiment_score":0.2371562123298645}],"sentiment":"neutral","sentiment_score":0.2371562123298645,"channel":0,"num_words":1,"start":762.41504,"end":762.655},{"sentences":[{"text":"so","start":762.46,"end":762.7,"sentiment":"neutral","sentiment_score":0.2503199875354767}],"sentiment":"neutral","sentiment_score":0.2503199875354767,"channel":1,"num_words":1,"start":762.46,"end":762.7},{"sentences":[{"text":"the","start":762.655,"end":762.895,"sentiment":"neutral","sentiment_score":0.3272073268890381}],"sentiment":"neutral","sentiment_score":0.3272073268890381,"channel":0,"num_words":1,"start":762.655,"end":762.895},{"sentences":[{"text":"much.","start":762.7,"end":763.2,"sentiment":"neutral","sentiment_score":0.323081374168396}],"sentiment":"neutral","sentiment_score":0.323081374168396,"channel":1,"num_words":1,"start":762.7,"end":763.2},{"sentences":[{"text":"phone?","start":762.895,"end":763.395,"sentiment":"neutral","sentiment_score":0.12792763113975525},{"text":"Okay.","start":763.775,"end":764.255,"sentiment":"neutral","sentiment_score":0.05830550566315651},{"text":"Sure.","start":764.255,"end":764.755,"sentiment":"neutral","sentiment_score":0.07007303833961487}],"sentiment":"neutral","sentiment_score":0.08543539171417554,"channel":0,"num_words":3,"start":762.895,"end":764.755},{"sentences":[{"text":"So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139.","start":776.695,"end":787.69995,"sentiment":"neutral","sentiment_score":0.0021009517833590506},{"text":"Right?","start":787.69995,"end":788.19995,"sentiment":"neutral","sentiment_score":0.04969963058829307}],"sentiment":"neutral","sentiment_score":0.004367555535974957,"channel":1,"num_words":21,"start":776.695,"end":788.19995},{"sentences":[{"text":"Yes.","start":789.075,"end":789.395,"sentiment":"neutral","sentiment_score":0.040311720222234726},{"text":"That's correct.","start":789.395,"end":790.035,"sentiment":"neutral","sentiment_score":0.09474287554621696},{"text":"That's our cheapest one.","start":790.035,"end":791.975,"sentiment":"neutral","sentiment_score":-0.07761154882609844}],"sentiment":"neutral","sentiment_score":-0.011521246284246445,"channel":0,"num_words":7,"start":789.075,"end":791.975},{"sentences":[{"text":"That's so much expensive.","start":792.25995,"end":794.04,"sentiment":"negative","sentiment_score":-0.5625734180212021},{"text":"Okay.","start":799.06,"end":799.56,"sentiment":"neutral","sentiment_score":0.01494915783405304},{"text":"Updated first.","start":799.86,"end":800.83997,"sentiment":"neutral","sentiment_score":0.0407858956605196},{"text":"Alright.","start":810.54504,"end":810.945,"sentiment":"neutral","sentiment_score":0.09614890813827516},{"text":"Let's do it just the option to skip to a different order notes.","start":810.945,"end":818.32,"sentiment":"neutral","sentiment_score":0.035222211136267736}],"sentiment":"neutral","sentiment_score":-0.07617786047714097,"channel":1,"num_words":21,"start":792.25995,"end":818.32},{"sentences":[{"text":"Nope.","start":818.32,"end":818.82,"sentiment":"neutral","sentiment_score":0.031659603118896484},{"text":"And free postage, express postage.","start":818.96,"end":823.38,"sentiment":"neutral","sentiment_score":0.049079564213752744},{"text":"No postage.","start":825.12,"end":825.86,"sentiment":"neutral","sentiment_score":0.024738319218158722},{"text":"I have a super fast and super twelve months contract placed right now.","start":827.235,"end":833.015,"sentiment":"neutral","sentiment_score":0.311587203007478},{"text":"Date of birth is required field.","start":835.395,"end":837.335,"sentiment":"neutral","sentiment_score":0.03362095852692922}],"sentiment":"neutral","sentiment_score":0.16958864640306542,"channel":1,"num_words":27,"start":818.32,"end":837.335},{"sentences":[{"text":"Okay.","start":837.955,"end":838.455,"sentiment":"neutral","sentiment_score":0.0552302747964859},{"text":"Okay.","start":838.515,"end":839.015,"sentiment":"neutral","sentiment_score":0.05501317605376243},{"text":"Mastercard.","start":858.115,"end":858.615,"sentiment":"neutral","sentiment_score":0.0735696405172348},{"text":"Yeah.","start":864.27496,"end":864.435,"sentiment":"neutral","sentiment_score":0.055826399475336075},{"text":"I didn't think it's okay.","start":864.435,"end":865.65497,"sentiment":"neutral","sentiment_score":-0.06472808420658112}],"sentiment":"neutral","sentiment_score":-0.009333436687787373,"channel":1,"num_words":9,"start":837.955,"end":865.65497},{"sentences":[{"text":"Okay.","start":929.44995,"end":929.85,"sentiment":"neutral","sentiment_score":0.08123410493135452},{"text":"So I've paid, and see what you can do.","start":929.85,"end":937.94995,"sentiment":"neutral","sentiment_score":0.10705084105332692}],"sentiment":"neutral","sentiment_score":0.10446916744112969,"channel":1,"num_words":10,"start":929.44995,"end":937.94995},{"sentences":[{"text":"In case you we'll just wait for it.","start":940.37,"end":943.425,"sentiment":"neutral","sentiment_score":0.06314920401200652},{"text":"The website will notify us if","start":945.345,"end":948.14496,"sentiment":"neutral","sentiment_score":0.07031661458313465}],"sentiment":"neutral","sentiment_score":0.06622095139963287,"channel":0,"num_words":14,"start":940.37,"end":948.14496},{"sentences":[{"text":"Okay.","start":948.025,"end":948.525,"sentiment":"neutral","sentiment_score":0.1692514419555664}],"sentiment":"neutral","sentiment_score":0.1692514419555664,"channel":1,"num_words":1,"start":948.025,"end":948.525},{"sentences":[{"text":"the order is successful.","start":948.14496,"end":949.365,"sentiment":"positive","sentiment_score":0.3388961926102638},{"text":"Mhmm.","start":949.58496,"end":950.08496,"sentiment":"neutral","sentiment_score":0.11483243107795715},{"text":"May I know your name, please?","start":951.825,"end":953.285,"sentiment":"neutral","sentiment_score":0.06715243309736252}],"sentiment":"neutral","sentiment_score":0.1703028909184716,"channel":0,"num_words":11,"start":948.14496,"end":953.285},{"sentences":[{"text":"Cheng Yi Pan,","start":953.945,"end":955.005,"sentiment":"neutral","sentiment_score":0.0549988808731238}],"sentiment":"neutral","sentiment_score":0.0549988808731238,"channel":1,"num_words":3,"start":953.945,"end":955.005},{"sentences":[{"text":"Okay.","start":955.90497,"end":956.40497,"sentiment":"neutral","sentiment_score":0.04695071280002594}],"sentiment":"neutral","sentiment_score":0.04695071280002594,"channel":0,"num_words":1,"start":955.90497,"end":956.40497},{"sentences":[{"text":"c h e n y I p a n.","start":956.04,"end":959.02,"sentiment":"neutral","sentiment_score":0.03713738959696558}],"sentiment":"neutral","sentiment_score":0.03713738959696558,"channel":1,"num_words":9,"start":956.04,"end":959.02},{"sentences":[{"text":"Okay.","start":960.06,"end":960.56,"sentiment":"neutral","sentiment_score":0.08605853468179703},{"text":"Okay.","start":969.34,"end":969.82,"sentiment":"neutral","sentiment_score":0.11673921346664427},{"text":"I see.","start":969.82,"end":970.14,"sentiment":"neutral","sentiment_score":0.1143449917435646},{"text":"There you go.","start":970.14,"end":970.94,"sentiment":"neutral","sentiment_score":0.188315287232399},{"text":"We received the order.","start":970.94,"end":972.24005,"sentiment":"neutral","sentiment_score":0.30816808715462685}],"sentiment":"neutral","sentiment_score":0.20264599472284317,"channel":0,"num_words":11,"start":960.06,"end":972.24005},{"sentences":[{"text":"Okay.","start":973.245,"end":973.745,"sentiment":"neutral","sentiment_score":0.2519914507865906}],"sentiment":"neutral","sentiment_score":0.2519914507865906,"channel":1,"num_words":1,"start":973.245,"end":973.745},{"sentences":[{"text":"It's Chen Yapen.","start":973.82,"end":974.96,"sentiment":"neutral","sentiment_score":0.23386434217294058},{"text":"So what we're going to do now is we're going to process your order within this day.","start":975.52496,"end":981.38495,"sentiment":"neutral","sentiment_score":0.3085360281607684},{"text":"Then once we activated the service successfully, we'll notify you via email and SMS message.","start":981.685,"end":990.425,"sentiment":"neutral","sentiment_score":0.23868692914644876},{"text":"Hello?","start":997.51,"end":998.01,"sentiment":"neutral","sentiment_score":0.08264719694852829},{"text":"Can you hear","start":998.31,"end":998.79,"sentiment":"neutral","sentiment_score":0.02634469543894132}],"sentiment":"neutral","sentiment_score":0.2484279673259992,"channel":0,"num_words":39,"start":973.82,"end":998.79},{"sentences":[{"text":"Yes.","start":998.71,"end":999.21,"sentiment":"neutral","sentiment_score":0.06040973216295242}],"sentiment":"neutral","sentiment_score":0.06040973216295242,"channel":1,"num_words":1,"start":998.71,"end":999.21},{"sentences":[{"text":"me?","start":998.79,"end":999.29,"sentiment":"neutral","sentiment_score":0.049747541546821594}],"sentiment":"neutral","sentiment_score":0.049747541546821594,"channel":0,"num_words":1,"start":998.79,"end":999.29},{"sentences":[{"text":"Yes.","start":999.58997,"end":1000.08997,"sentiment":"neutral","sentiment_score":0.07163770496845245}],"sentiment":"neutral","sentiment_score":0.07163770496845245,"channel":1,"num_words":1,"start":999.58997,"end":1000.08997},{"sentences":[{"text":"Yes.","start":1000.55,"end":1001.05,"sentiment":"neutral","sentiment_score":-0.01694273203611374},{"text":"So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you.","start":1001.59,"end":1013.205,"sentiment":"neutral","sentiment_score":0.1823340899966381}],"sentiment":"neutral","sentiment_score":0.17521706063832557,"channel":0,"num_words":28,"start":1000.55,"end":1013.205},{"sentences":[{"text":"Okay.","start":1013.625,"end":1013.945,"sentiment":"neutral","sentiment_score":0.10268856585025787},{"text":"Of course.","start":1013.945,"end":1014.685,"sentiment":"neutral","sentiment_score":0.10721434652805328}],"sentiment":"neutral","sentiment_score":0.10570575296878815,"channel":1,"num_words":3,"start":1013.625,"end":1014.685},{"sentences":[{"text":"Mhmm.","start":1014.78503,"end":1015.28503,"sentiment":"neutral","sentiment_score":0.03174782171845436},{"text":"Yeah.","start":1015.505,"end":1016.005,"sentiment":"neutral","sentiment_score":0.07042932510375977},{"text":"Okay.","start":1017.47095,"end":1017.97095,"sentiment":"neutral","sentiment_score":0.06936368346214294},{"text":"That's it.","start":1018.03094,"end":1018.67096,"sentiment":"neutral","sentiment_score":0.08092859014868736},{"text":"Bye for now.","start":1018.67096,"end":1019.65094,"sentiment":"neutral","sentiment_score":0.12242765973011653}],"sentiment":"neutral","sentiment_score":0.08758512372151017,"channel":0,"num_words":8,"start":1014.78503,"end":1019.65094},{"sentences":[{"text":"Thank you.","start":1020.11096,"end":1020.93097,"sentiment":"positive","sentiment_score":0.6928980052471161}],"sentiment":"positive","sentiment_score":0.6928980052471161,"channel":0,"num_words":2,"start":1020.11096,"end":1020.93097},{"sentences":[{"text":"Okay.","start":1021.14996,"end":1021.64996,"sentiment":"positive","sentiment_score":0.3819769024848938},{"text":"Thanks.","start":1021.70996,"end":1022.20996,"sentiment":"positive","sentiment_score":0.677884578704834}],"sentiment":"positive","sentiment_score":0.5299307405948639,"channel":1,"num_words":2,"start":1021.14996,"end":1022.20996},{"sentences":[{"text":"Bye.","start":1023.23096,"end":1023.73096,"sentiment":"neutral","sentiment_score":-0.13224893808364868}],"sentiment":"neutral","sentiment_score":-0.13224893808364868,"channel":0,"num_words":1,"start":1023.23096,"end":1023.73096}]},"summary":{"result":"success","short":"A customer named Pan calls Airtel tech support to inquire about internet plans for his new house. The representative, Maureen, recommends a superfast plan and explains the payment process for the plan. They also discuss the make and model of the router and its compatibility with certain features. The agent provides an email instruction for the customer to follow and will send an email once they place an order. The customer is hesitant to purchase a new router because they are unsure if it will work. The agent processes the order and informs the customer that they will receive an email and SMS message once it is activated."},"intents":{"segments":[{"text":"I'm looking Mhmm. for Internet plan right now.","start_word":33,"end_word":40,"intents":[{"intent":"Request internet plan","confidence_score":0.056927383}]},{"text":"May I know And what is the make and model of the router for us to check the compatibility, if ever? yes.","start_word":475,"end_word":496,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.5111825},{"intent":"Verify router specs","confidence_score":0.0006199028}]},{"text":"So because there's, like, 45 connection fee. So what what is the connection fee about?","start_word":533,"end_word":547,"intents":[{"intent":"Clarify connection fee","confidence_score":0.046194855}]},{"text":"So because there's, like, 45 connection fee. So what what is the connection fee about? Actually, it's for the twelve month contract. Mhmm. As you can see, we have a 15% discount for the first three month and Yes.","start_word":533,"end_word":571,"intents":[{"intent":"Provide connection fee and gdp discount","confidence_score":0.000007672566}]},{"text":"And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher Mhmm. if ever.","start_word":575,"end_word":595,"intents":[{"intent":"Provide holiday voucher","confidence_score":0.00007460425}]},{"text":"That's the only difference. But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever. Okay.","start_word":597,"end_word":640,"intents":[{"intent":"Confirm cancellation fee","confidence_score":0.17964219}]},{"text":"So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later? Can I get it right now?","start_word":690,"end_word":724,"intents":[{"intent":"Confirm order","confidence_score":0.14294283},{"intent":"Place wi fi on router","confidence_score":0.000011258519}]},{"text":"So may I know the make and model of the router for us to check if it's compatible?","start_word":737,"end_word":754,"intents":[{"intent":"Verify router specifications","confidence_score":0.00013441152}]},{"text":"Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected. But we're not quite sure yet because this is the first time that we're going to use this model of a router. Okay.","start_word":1057,"end_word":1109,"intents":[{"intent":"Request router support","confidence_score":0.00058549625}]},{"text":"We received the order. Okay. It's Chen Yapen. So what we're going to do now is we're going to process your order within this day. Then once we activated the service successfully, we'll notify you via email and SMS message. Hello?","start_word":1690,"end_word":1730,"intents":[{"intent":"Ordering service","confidence_score":0.00047330555}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17404824495315552},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3524154722690582},{"text":"Hello. Sorry. Hi. Good afternoon. Yes. I'm Pan. So I moved to a new house, and Yes. I'm looking Mhmm. for Internet plan right now. So I live in two further street, Philip, A C T. And I seems to like your super networks works for me. So I've got sorry. So so what should I do right now? So I didn't see any places that I can fearing my exact room number. So I see. So your address is at 240 Street, Philip, A C T? Yes. 2606. And for the unit number, can I also have your unit number? Unit number is 1706. Okay. Hang on. Let me just check the address. Okay. So upon checking, it's available under Supa Network. So are you on our website right now? Yes. Yeah. So kindly proceed with the networks and Supa Networks. So when you click that one, you can see then our fan speed available and the router, if you will be needing a router. Sorry. Because I can't understand really clearly. How can you hear me well? Yes. I do. So here is my situation. I have chose the video plan and select your plan speed, and the most popular is super standard and super fast. So what do you recommend? Because we only we it's a two b two b, so I have got a roommate. We only have two people. So which one do you recommend, for the standard or fast? And we don't play, like, any computer games. Is anyone working from home or just for Yes. Sure. So do Mhmm. when you when you speak of working, so how how does this count? So I got a remote intern internship. So does it count as working? Actually, if you will be using this for work, I suggest the superfast one because Okay. maybe the standard, this is only MBN 50 MBPS, so might be a bit slow, especially when all of you are using the Internet at the same time. Okay. So recommend Fox. Right? Yeah. The NBN 100 unlimited. It's 100 Mbps for uploads and for the download speed. Okay. I'll choose 89.","start_word":16,"end_word":375,"sentiment":"neutral","sentiment_score":0.014747326720195512},{"text":"So if it's really okay.","start_word":376,"end_word":380,"sentiment":"positive","sentiment_score":0.5542634129524231},{"text":"I've got so and I got the box. So how how do you say it? What what is what is this? The router? So I've got yeah. I guess so. So what is Mhmm. BYO modem? Actually, that is a bring your own modem.","start_word":381,"end_word":424,"sentiment":"neutral","sentiment_score":0.12623023986816406},{"text":"As long as the router is compatible with optic fiber upgrade connection, it should be working fine.","start_word":425,"end_word":441,"sentiment":"positive","sentiment_score":0.3535444438457489},{"text":"We're Okay, just going to send you credentials for you to configure your own router, sir. then it should be connected No. I right I've away. got one, sir. That's fine. Mhmm. Okay. May I know And what is the make and model of the router for us to check the compatibility, if ever? yes. I've checked it. Mhmm. And so select your super network contract. So we only got one year, like, contract, so which is twelve months. So what's the difference between the, twenty four months and twelve months? So because there's, like, 45 connection fee. So what what is the connection fee about? Actually, it's for the twelve month contract. Mhmm. As you can see, we have a 15% discount for the first three month and Yes. first month free. And for the twenty four month contract, the only difference is you have a discounted holiday accommodation voucher Mhmm. if ever. Yeah. That's the only difference. But please do take note that if you're going to proceed with the twelve or twenty four month contract and canceling within the contract term, there's a cancellation fee of $120 plus GST plus your outstanding balance, if ever. Okay. Sure. Mhmm. Okay. But So for the uh-huh. but for the no contract, I just need to pay for the connection fee, which is the $65. And you can cancel anytime as Anytime. long as your Yes. outstanding Get balance, it. yes, is settled. I see. I see. Mhmm. So after those so if I choose order now, can I, like, get a Wi Fi right now or, like, five minutes or, like, one hour one hour later? Can I get it right now? Are we going to use your own router, if ever? Yes. Yes. So may I know the make and model of the router for us to check if it's compatible? You mean the you mean the sorry. You mean the name of the router? Yeah. And the model of it for us to Model. check. Mhmm. Model of Yeah. this. Sorry. You can see those at the back of the router. There's a speaker there. Okay. So the it is made by Huawei and the Huawei. Mhmm. yes. And what what else do you want? The model, was Okay. it? It's w Mhmm. S W s. 7002 version two. So it's Huawei w s seven zero zero two? Yes. That's it? Mhmm. It That's it. does it does it has a Wi Fi six router Wi Fi at sorry. Wi Fi the what? end? Does it have a Wi Fi six router at the end?","start_word":442,"end_word":879,"sentiment":"neutral","sentiment_score":0.021691024401246414},{"text":"I can't get it.","start_word":880,"end_word":883,"sentiment":"negative","sentiment_score":-0.33723577857017517},{"text":"What what is Wi Fi's you mean, like, Wi Fi six certificated? A 35. Yeah. Can you read the full name of the router? The the router's full name is Huawei Mhmm. WS7002 version two. Version two. Mhmm. Yes. It was just V two. Version two B2? No. No. No version. So the v I guess the v means version. So Okay. Yes, ma'am. So it's just a Huawei w s seven zero zero two version two router? no version. So you can you can, like, minus the letters, only leave the v here. Okay. So it is Huawei Me too. WS 7002V 2. Okay. I see. Okay. Is it okay if I put you on hold for a while? Let me just check the router. Yes. Of course. Okay. Hang on. Hello? Yes. I'm here.","start_word":884,"end_word":1019,"sentiment":"neutral","sentiment_score":0.004558537155389786},{"text":"Yes. Thank you for waiting.","start_word":1020,"end_word":1024,"sentiment":"positive","sentiment_score":0.5180029273033142},{"text":"So upon checking the your router, we see that it's a standard home Wi Fi router, Mhmm. and it says it support triple PoE authentication, what which is what we need. Because we're going if ever we're going to send you a username and password, then you just need to enter it to the router's interface, then you should be connected. But we're not quite sure yet because this is the first time that we're going to use this model of a router. Okay. So what should I do right now? If you want, we can try to connect the router. We'll be providing you an email instruction once you place an order. Then if it doesn't work, you can purchase one from us if ever. Okay. So which means you don't actually know whether it will work right. So but I can, like, pay for the the the order first and let we check whether it will work. So is Yeah. that what Because, you mean? yeah, because, actually, even though it says it's compatible, sometimes there's an issue with the router that we cannot connect it with the service. Mhmm. In Makes that sense. case, Makes sense. we need yeah. In that case, we need to get a new one if ever. But we we do have customer who can use their own router. But for Okay. some reason, there are some router that we cannot configure even though it's compatible. Maybe because it's still configured from your previous ISP or Mhmm. it cannot manually enter the credentials? Okay. There's too many terms that I can understand. But so I'll just, like, order now and see what will going on. Right? Okay. Is it okay? Yeah. Sure. Once we receive the order, then we're going to send we're going to process it right away. Then we'll send you an email instruction on how to connect your own router. Then just give us a call then if you run into any issues so we can troubleshoot it. Okay. So give me a sec. Street address, apartment, suite, unit, etcetera. Optional, suburb, postcode, state, email address, phone. Okay. It still need driver's license, but I don't got driver's license. Actually, do you have your passport number? That Yes. will I work do. fine also. Yeah. You can enter enter that instead. Okay. So wait. So let me double check. So right now so I'll get the checkout and oh, do you have any coupon here? Coupon? Yes. Yes. You can use the saver 15 coupon, but that only applies for twelve or twenty four month contract. Okay. So there's It's a no 15 other coupons. percent Right? off. Yeah. If you're going to choose the no contract. We're Okay. on a regular Could you, like, hold prices. for a minute so that I can finish it? I'm sorry? Could you, like, hold a little bit more hold a hold, like, more longer for the time and to make me finish Yeah. Sure. finish Just my do you checkup. want me to stay on Yep. Thank stay you on so the much. phone? Okay. Sure. So if it doesn't work, so if I would like to buy your routine, so the cheapest is 170 139. Right? Yes. That's correct. That's our cheapest one.","start_word":1025,"end_word":1576,"sentiment":"neutral","sentiment_score":0.040774543766283255},{"text":"That's so much expensive.","start_word":1577,"end_word":1580,"sentiment":"negative","sentiment_score":-0.5562012791633606},{"text":"Okay. Updated first. Alright. Let's do it just the option to skip to a different order notes. Nope. And free postage, express postage. No postage. I have a super fast and super twelve months contract placed right now. Date of birth is required field. Okay. Okay. Mastercard. Yeah. I didn't think it's okay. Okay. So I've paid, and see what you can do. In case you we'll just wait for it. The website will notify us if Okay.","start_word":1581,"end_word":1658,"sentiment":"neutral","sentiment_score":0.07977540045976639},{"text":"the order is successful.","start_word":1659,"end_word":1662,"sentiment":"positive","sentiment_score":0.33392879366874695},{"text":"Mhmm. May I know your name, please? Cheng Yi Pan, Okay. c h e n y I p a n. Okay. Okay. I see. There you go. We received the order. Okay. It's Chen Yapen. So what we're going to do now is we're going to process your order within this day. Then once we activated the service successfully, we'll notify you via email and SMS message. Hello? Can you hear Yes. me? Yes. Yes. So we're going to process the order now, then just wait within this day for the confirmation and the email instruction that we're going to send you. Okay. Of course. Mhmm. Yeah. Okay. That's it. Bye for now.","start_word":1663,"end_word":1775,"sentiment":"neutral","sentiment_score":0.1601981098672985},{"text":"Thank you. Okay. Thanks. Bye.","start_word":1776,"end_word":1780,"sentiment":"positive","sentiment_score":0.5321022868156433}],"average":{"sentiment":"neutral","sentiment_score":0.04833460789100797}}}}