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Ben.","start":21.965,"end":22.685,"sentiment":"neutral","sentiment_score":0.04005426540970802},{"text":"It's Andrew from Midland AI.","start":22.685,"end":24.384998,"sentiment":"neutral","sentiment_score":0.047371750324964525},{"text":"Ben, have I caught you in a bad time?","start":24.845,"end":26.73,"sentiment":"neutral","sentiment_score":-0.14523589548965296}],"sentiment":"neutral","sentiment_score":-0.056028907680336165,"channel":0,"num_words":17,"start":20.685,"end":26.73},{"sentences":[{"text":"yes.","start":26.895,"end":27.215,"sentiment":"neutral","sentiment_score":-0.12906496226787567},{"text":"I I won't be able to take this call now.","start":27.215,"end":28.494999,"sentiment":"neutral","sentiment_score":-0.3117875546216965},{"text":"Sorry.","start":28.494999,"end":28.654999,"sentiment":"neutral","sentiment_score":-0.12709906697273254},{"text":"Where are you calling 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demo.","start":47.825,"end":49.025,"sentiment":"negative","sentiment_score":-0.45165367126464845},{"text":"I've already already using ESET for MDR.","start":49.025,"end":51.585,"sentiment":"neutral","sentiment_score":-0.20572983154228755},{"text":"That's fine.","start":51.585,"end":52.405,"sentiment":"neutral","sentiment_score":-0.03728972561657429}],"sentiment":"neutral","sentiment_score":-0.2694969020251717,"channel":1,"num_words":14,"start":47.825,"end":52.405},{"sentences":[{"text":"Oh, we're we're not actually trying to get that replaced as of now.","start":53.219997,"end":57.379997,"sentiment":"neutral","sentiment_score":-0.17437418578908995},{"text":"We just wanted to perform a demo so that we can show you how we can benefit your team.","start":57.539997,"end":61.64,"sentiment":"neutral","sentiment_score":0.1768909914321021}],"sentiment":"neutral","sentiment_score":0.03418951318599284,"channel":0,"num_words":32,"start":53.219997,"end":61.64},{"sentences":[{"text":"There's no team.","start":62.649998,"end":63.29,"sentiment":"negative","sentiment_score":-0.40423362453778583},{"text":"It's just myself.","start":63.29,"end":64.01,"sentiment":"negative","sentiment_score":-0.37380415201187134},{"text":"So not not interested.","start":64.01,"end":65.37,"sentiment":"negative","sentiment_score":-0.3701363205909729},{"text":"Thank you very much for the call, though.","start":65.37,"end":67.07,"sentiment":"neutral","sentiment_score":0.10566096566617489}],"sentiment":"neutral","sentiment_score":-0.16496504926019245,"channel":1,"num_words":18,"start":62.649998,"end":67.07},{"sentences":[{"text":"Alright then.","start":68.31294,"end":68.95294,"sentiment":"neutral","sentiment_score":0.2585722357034683},{"text":"You have a great day, mate.","start":68.95294,"end":70.17294,"sentiment":"positive","sentiment_score":0.5325946509838104}],"sentiment":"positive","sentiment_score":0.4640890471637249,"channel":0,"num_words":8,"start":68.31294,"end":70.17294},{"sentences":[{"text":"Cheers.","start":70.33,"end":70.729996,"sentiment":"positive","sentiment_score":0.35000699758529663},{"text":"Bye.","start":70.729996,"end":71.229996,"sentiment":"neutral","sentiment_score":0.12787114083766937}],"sentiment":"neutral","sentiment_score":0.238939069211483,"channel":1,"num_words":2,"start":70.33,"end":71.229996}]},"summary":{"result":"success","short":"An agent from Midland AI called Andrew to follow up on their compliance ready AI MDR platform. Andrew had previously presented information about their MDR platform via email, but he was not interested in a demo as he already used ESET for MDR. The agent informed Andrew that they were not trying to replace ESET and wanted to perform a demo to show how their team can benefit him. Andrew declined and ended the call."},"intents":{"segments":[{"text":"Well, we have actually talked a few months ago, and we actually presented you information about our compliance ready AI MDR platform through email. And then I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Not interested in the demo.","start_word":64,"end_word":114,"intents":[{"intent":"Follow-up","confidence_score":0.0059724976}]},{"text":"We just wanted to perform a demo so that we can show you how we can benefit your team.","start_word":137,"end_word":155,"intents":[{"intent":"Perform demo","confidence_score":0.4281458}]}]},"sentiments":{"segments":[{"text":"Name and reason for calling. I'll see if this person is available. Andrew? Andrew? Thanks. Please stay on the line. Hello. Ben speaking. Hi, Ben. Hello. It's This Andrew. Yes, Ben. It's Andrew from Midland AI. Ben, have I caught you in a bad time? yes. I I won't be able to take this call now. Sorry. Where are you calling from? Oh, yes. Well, we have actually talked a few months ago, and we actually presented you information about our compliance ready AI MDR platform through email. And then I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start_word":0,"end_word":109,"sentiment":"neutral","sentiment_score":-0.01686449721455574},{"text":"Not interested in the demo.","start_word":110,"end_word":114,"sentiment":"negative","sentiment_score":-0.44848692417144775},{"text":"I've already already using ESET for MDR. That's fine. Oh, we're we're not actually trying to get that replaced as of now. We just wanted to perform a demo so that we can show you how we can benefit your team.","start_word":115,"end_word":155,"sentiment":"neutral","sentiment_score":-0.03834908455610275},{"text":"There's no team. It's just myself. So not not interested.","start_word":156,"end_word":165,"sentiment":"negative","sentiment_score":-0.3785630762577057},{"text":"Thank you very much for the call, though. Alright then.","start_word":166,"end_word":175,"sentiment":"neutral","sentiment_score":0.1615685522556305},{"text":"You have a great day, mate. Cheers.","start_word":176,"end_word":182,"sentiment":"positive","sentiment_score":0.49509766697883606},{"text":"Bye.","start_word":183,"end_word":183,"sentiment":"neutral","sentiment_score":0.17040935158729553}],"average":{"sentiment":"neutral","sentiment_score":-0.017799740917277786}}}}