{"metadata":{"transaction_key":"deprecated","request_id":"019fb61f-6e38-7902-9432-0be99340555c","sha256":"76e8a64e3e7b840d8fc37e976f7aa74d801a3a5ad1daa2226225b75f717943b2","created":"2026-07-31T03:02:22.399Z","duration":23.471937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Virgil. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"hi","start":2.3999999,"end":2.6399999,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.064236581325531},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.01986028254032135},{"word":"is","start":2.8799999,"end":3.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08272964507341385},{"word":"virgil","start":3.12,"end":3.62,"confidence":0.9920247,"punctuated_word":"Virgil.","sentiment":"neutral","sentiment_score":0.1432563066482544},{"word":"isn't","start":5.3599997,"end":5.7599998,"confidence":0.9975586,"punctuated_word":"Isn't","sentiment":"negative","sentiment_score":-0.48782044649124146},{"word":"available","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4945595860481262},{"word":"right","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5716468691825867},{"word":"now","start":6.3999996,"end":6.8999996,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.46870505809783936},{"word":"please","start":6.96,"end":7.2799997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.28369125723838806},{"word":"leave","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.25192147493362427},{"word":"a","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29580721259117126},{"word":"detailed","start":7.6,"end":8.1,"confidence":0.9980469,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.2164054811000824},{"word":"message","start":8.16,"end":8.639999,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.27572405338287354},{"word":"after","start":8.639999,"end":8.96,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15748777985572815},{"word":"the","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22569264471530912},{"word":"tone","start":9.12,"end":9.599999,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.18741677701473236},{"word":"when","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.04246321320533752},{"word":"you","start":9.84,"end":9.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05000150203704834},{"word":"have","start":9.92,"end":10.08,"confidence":0.984375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.050571586936712265},{"word":"finished","start":10.08,"end":10.48,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.08859029412269592},{"word":"recording","start":10.48,"end":10.98,"confidence":0.9975586,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.06765885651111603},{"word":"you","start":11.04,"end":11.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05352064594626427},{"word":"may","start":11.12,"end":11.36,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.05455962568521499},{"word":"hang","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.04359668493270874},{"word":"up","start":11.599999,"end":11.84,"confidence":0.76586914,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.04282300919294357},{"word":"or","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0573885403573513},{"word":"press","start":12.08,"end":12.32,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.07163272053003311},{"word":"1","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.021395519375801086},{"word":"for","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02204185724258423},{"word":"more","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0250481441617012},{"word":"options","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.018058661371469498}],"paragraphs":{"transcript":"\nHi. This is Virgil. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.064236581325531},{"text":"This is Virgil.","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.08194874475399654},{"text":"Isn't available right now.","start":5.3599997,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.5056829899549484},{"text":"Please leave a detailed message after the tone.","start":6.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.23676833510398865},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.599999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.047290057440598804}],"sentiment":"neutral","sentiment_score":-0.1392305382797795,"num_words":31,"start":2.3999999,"end":13.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Virgil. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.064236581325531},{"text":"This is Virgil.","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":0.08194874475399654},{"text":"Isn't available right now.","start":5.3599997,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.5056829899549484},{"text":"Please leave a detailed message after the tone.","start":6.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.23676833510398865},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.599999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.047290057440598804}],"sentiment":"neutral","sentiment_score":-0.1392305382797795,"channel":1,"num_words":31,"start":2.3999999,"end":13.46}]},"summary":{"result":"success","short":"Hi. This is Virgil. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":16,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.6769313}]}]},"sentiments":{"segments":[{"text":"Hi. This is Virgil.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10526052117347716},{"text":"Isn't available right now.","start_word":4,"end_word":7,"sentiment":"negative","sentiment_score":-0.4936353862285614},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":8,"end_word":30,"sentiment":"neutral","sentiment_score":-0.11523622274398804}],"average":{"sentiment":"neutral","sentiment_score":-0.14613017828568167}}}}