{"metadata":{"transaction_key":"deprecated","request_id":"019faba7-2f5b-7221-8e09-dca0ed6ca457","sha256":"f7d6ca67c449a9db66a67ec6c4da06837cc1e7b7a583e2b639ddaebb0dfedecd","created":"2026-07-29T02:14:50.490Z","duration":381.09595,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1364,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":1573},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":100}},"results":{"channels":[{"alternatives":[{"transcript":"Afternoon. This is Arizona accounts. How may I help you today? Mhmm. Yeah. I appreciate your call today, and thank you so much for sharing that details on my end. Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update? Okay. Wonderful. Thank you so much. Nice to have you, Melanie, and that's great to hear that you're able to meet Dom. And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network. And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running. And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham. But I could see in here that it says it's for Linham investigation, and they are sending out a field technician to sort this out. So, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician. But nothing to worry about your, billing date. Once your service has been connected, we will go ahead and change your billing date. That's the start of your billing date. What is showing outstanding on your end is the $30 delivery fee. So if you're ready to settle this, if you need help, just let us know as well. Okay? But nothing to worry. They are on top of your account. Yeah. That's the delivery fee. Yes. I understand that. Nothing to worry. As I've mentioned, I I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network. But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection is ready. Okay? Yeah. Yeah. Yeah. Yes. We're on your account. Okay? We'll be happy to have your account be active and running for you to use the service. So we'll get in touch with you. Thank you, Melanie. Please be safe, and have a good oh, my name is Melissa. Yeah. Yes. What I'm going to do after our conversation is I will endorse your account to our tech team. In that way, they could check if there's any update with the appointment confirmation, and then they will connect to you or give you an update because that's the last update showing on your account. We are awaiting for a schedule from Lindham to visit your premises for technician, yeah, to sort it out. Yeah. Yeah. It's nothing, yeah, it's nothing about the payment. It's all about the network side as Dom took time to, went to your place and send your router in person, and then they try to install. However, yeah, there's some sort of issue about the network. Reason why they already yeah. Correct. And then they then right away, they updated Linham network about the issue. So there's, yes, sometimes, it's really hard to get an appointment. But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit your premises. Okay? Mhmm. You're welcome, Melanie. Have a good one, and be safe. Mhmm. Bye.","confidence":0.99902344,"words":[{"word":"afternoon","start":0.32,"end":0.79999995,"confidence":0.97477216,"punctuated_word":"Afternoon.","sentiment":"neutral","sentiment_score":0.045575160533189774},{"word":"this","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08363285660743713},{"word":"is","start":1.04,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08527525514364243},{"word":"arizona","start":1.1999999,"end":1.5999999,"confidence":0.2331543,"punctuated_word":"Arizona","sentiment":"neutral","sentiment_score":0.08414021134376526},{"word":"accounts","start":1.5999999,"end":2.1,"confidence":0.8010254,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.09086751192808153},{"word":"how","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.16750165820121765},{"word":"may","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.17113295197486875},{"word":"i","start":2.48,"end":2.56,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16045723855495453},{"word":"help","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.13283959031105042},{"word":"you","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12435609847307204},{"word":"today","start":2.96,"end":3.46,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.10369300842285156},{"word":"mhmm","start":23.275,"end":23.775,"confidence":0.93725586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.054135993123054504},{"word":"yeah","start":54.870003,"end":55.11,"confidence":0.8989258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.052394650876522064},{"word":"i","start":55.11,"end":55.27,"confidence":0.82958984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2971995770931244},{"word":"appreciate","start":55.27,"end":55.77,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.37533849477767944},{"word":"your","start":55.83,"end":56.15,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.31372204422950745},{"word":"call","start":56.15,"end":56.39,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.41355741024017334},{"word":"today","start":56.39,"end":56.63,"confidence":0.90771484,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.4765674471855163},{"word":"and","start":56.63,"end":56.870003,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5401591062545776},{"word":"thank","start":56.870003,"end":57.11,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5647696852684021},{"word":"you","start":57.11,"end":57.27,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6118733882904053},{"word":"so","start":57.27,"end":57.510002,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5532442927360535},{"word":"much","start":57.510002,"end":57.83,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5790876746177673},{"word":"for","start":57.83,"end":58.15,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5698885917663574},{"word":"sharing","start":58.15,"end":58.63,"confidence":0.9741211,"punctuated_word":"sharing","sentiment":"positive","sentiment_score":0.6392919421195984},{"word":"that","start":58.63,"end":58.870003,"confidence":0.9760742,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5936439633369446},{"word":"details","start":58.870003,"end":59.350002,"confidence":0.9970703,"punctuated_word":"details","sentiment":"positive","sentiment_score":0.6382540464401245},{"word":"on","start":59.350002,"end":59.510002,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.568499743938446},{"word":"my","start":59.510002,"end":59.75,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5541294813156128},{"word":"end","start":59.75,"end":60.25,"confidence":1.0,"punctuated_word":"end.","sentiment":"positive","sentiment_score":0.5059366822242737},{"word":"could","start":60.31,"end":60.550003,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.23804019391536713},{"word":"you","start":60.550003,"end":60.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2066710740327835},{"word":"please","start":60.71,"end":61.03,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.2025924175977707},{"word":"confirm","start":61.03,"end":61.53,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.2269376665353775},{"word":"your","start":61.59,"end":61.83,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1481102854013443},{"word":"name","start":61.83,"end":62.07,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.20507356524467468},{"word":"and","start":62.07,"end":62.23,"confidence":0.55126953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1824979782104492},{"word":"that","start":62.23,"end":62.39,"confidence":0.91015625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16218027472496033},{"word":"way","start":62.39,"end":62.71,"confidence":0.96875,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.1749958693981171},{"word":"i","start":62.71,"end":62.870003,"confidence":0.8676758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2303137928247452},{"word":"could","start":62.870003,"end":63.370003,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.25606897473335266},{"word":"further","start":63.670002,"end":64.15,"confidence":0.9536133,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.24202077090740204},{"word":"endorse","start":64.15,"end":64.55,"confidence":0.9980469,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.1960955262184143},{"word":"your","start":64.55,"end":64.71,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14889581501483917},{"word":"account","start":64.71,"end":65.19,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2337743490934372},{"word":"to","start":65.19,"end":65.43,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19766895473003387},{"word":"our","start":65.43,"end":65.75,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.17905709147453308},{"word":"tech","start":65.75,"end":66.07,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.19068823754787445},{"word":"team","start":66.07,"end":66.55,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.17994360625743866},{"word":"if","start":66.55,"end":66.87,"confidence":0.85253906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2139870524406433},{"word":"there's","start":66.87,"end":67.19,"confidence":0.99560547,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.1602364182472229},{"word":"any","start":67.19,"end":67.51,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.15540654957294464},{"word":"update","start":67.51,"end":68.01,"confidence":0.9812012,"punctuated_word":"update?","sentiment":"neutral","sentiment_score":0.12837083637714386},{"word":"okay","start":78.135,"end":78.535,"confidence":0.9838867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07687264680862427},{"word":"wonderful","start":78.535,"end":79.035,"confidence":1.0,"punctuated_word":"Wonderful.","sentiment":"neutral","sentiment_score":0.22787731885910031},{"word":"thank","start":79.975006,"end":80.215004,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42060232162475586},{"word":"you","start":80.215004,"end":80.535,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5080831050872803},{"word":"so","start":80.535,"end":80.775,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5113846659660339},{"word":"much","start":80.775,"end":81.095,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4557373523712158},{"word":"nice","start":81.095,"end":81.415,"confidence":0.99902344,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6343871355056763},{"word":"to","start":81.415,"end":81.495,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6739816665649414},{"word":"have","start":81.495,"end":81.735,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6344825029373169},{"word":"you","start":81.735,"end":82.055,"confidence":0.98950195,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5880157947540283},{"word":"melanie","start":82.215004,"end":82.715004,"confidence":0.8430176,"punctuated_word":"Melanie,","sentiment":"positive","sentiment_score":0.6291677951812744},{"word":"and","start":82.775,"end":83.015,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6164273023605347},{"word":"that's","start":83.015,"end":83.255005,"confidence":0.83935547,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.6500856280326843},{"word":"great","start":83.255005,"end":83.495,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.707456111907959},{"word":"to","start":83.495,"end":83.65501,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7156859636306763},{"word":"hear","start":83.65501,"end":83.895004,"confidence":1.0,"punctuated_word":"hear","sentiment":"positive","sentiment_score":0.6549677848815918},{"word":"that","start":83.895004,"end":84.12,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6319751739501953},{"word":"you're","start":84.920006,"end":85.08,"confidence":0.95874023,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6080182790756226},{"word":"able","start":85.08,"end":85.4,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.5567001104354858},{"word":"to","start":85.4,"end":85.560005,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5771062970161438},{"word":"meet","start":85.560005,"end":85.96,"confidence":0.56933594,"punctuated_word":"meet","sentiment":"positive","sentiment_score":0.5240129232406616},{"word":"dom","start":85.96,"end":86.46,"confidence":0.86206055,"punctuated_word":"Dom.","sentiment":"positive","sentiment_score":0.4076974391937256},{"word":"and","start":86.68,"end":86.920006,"confidence":0.935791,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.16574713587760925},{"word":"yeah","start":86.920006,"end":87.4,"confidence":0.99560547,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.11034266650676729},{"word":"as","start":87.4,"end":87.72,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09324607253074646},{"word":"per","start":87.72,"end":88.22,"confidence":0.57421875,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.09068741649389268},{"word":"the","start":88.76,"end":88.840004,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1093885898590088},{"word":"notation","start":88.840004,"end":89.340004,"confidence":0.99609375,"punctuated_word":"notation","sentiment":"neutral","sentiment_score":0.06779837608337402},{"word":"on","start":89.4,"end":89.64,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05422327667474747},{"word":"your","start":89.64,"end":89.880005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1116134449839592},{"word":"account","start":89.880005,"end":90.380005,"confidence":0.99560547,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.05957246944308281},{"word":"there","start":92.200005,"end":92.520004,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.01641985774040222},{"word":"is","start":92.520004,"end":92.840004,"confidence":0.53564453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00220566987991333},{"word":"some","start":92.840004,"end":93.32,"confidence":0.9658203,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0069325268268585205},{"word":"network","start":93.32,"end":93.82,"confidence":0.99609375,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.020991645753383636},{"word":"issue","start":93.880005,"end":94.36,"confidence":0.82788086,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.020483285188674927},{"word":"and","start":94.36,"end":94.600006,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014279119670391084},{"word":"then","start":94.600006,"end":94.920006,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.026384368538856503},{"word":"we've","start":94.920006,"end":95.240005,"confidence":0.9975586,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.01180277019739151},{"word":"already","start":95.240005,"end":95.740005,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.07204096764326096},{"word":"in","start":96.965,"end":97.125,"confidence":0.98095703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.027655184268951416},{"word":"connect","start":97.125,"end":97.525,"confidence":0.9003906,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.03550352901220322},{"word":"or","start":97.525,"end":97.845,"confidence":0.9760742,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09343291819095612},{"word":"in","start":97.845,"end":98.085,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07022860646247864},{"word":"coordination","start":98.085,"end":98.585,"confidence":0.9980469,"punctuated_word":"coordination","sentiment":"neutral","sentiment_score":0.12136787176132202},{"word":"with","start":98.885,"end":99.125,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12431536614894868},{"word":"binhame","start":99.125,"end":99.604996,"confidence":0.5371094,"punctuated_word":"Binhame","sentiment":"neutral","sentiment_score":0.1183653399348259},{"word":"network","start":99.604996,"end":100.104996,"confidence":0.69189453,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.14160200953483582},{"word":"and","start":100.725,"end":100.965,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07517234981060028},{"word":"we're","start":100.965,"end":101.284996,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08203290402889252},{"word":"waiting","start":101.284996,"end":101.784996,"confidence":0.9604492,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.12593883275985718},{"word":"for","start":101.845,"end":102.165,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07528769969940186},{"word":"a","start":102.165,"end":102.665,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13000792264938354},{"word":"confirmed","start":103.045,"end":103.545,"confidence":0.6816406,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.19394300878047943},{"word":"appointment","start":103.685,"end":104.185,"confidence":0.9941406,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.07939556986093521},{"word":"date","start":104.325,"end":104.825,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.13005727529525757},{"word":"because","start":105.045,"end":105.545,"confidence":0.7285156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08010915666818619},{"word":"it's","start":105.685,"end":106.085,"confidence":0.91674805,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10996570438146593},{"word":"require","start":106.085,"end":106.585,"confidence":0.9316406,"punctuated_word":"require","sentiment":"neutral","sentiment_score":0.10758331418037416},{"word":"a","start":106.725,"end":106.965,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13549138605594635},{"word":"technician","start":106.965,"end":107.465,"confidence":1.0,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":0.05063524097204208},{"word":"visit","start":107.685,"end":108.185,"confidence":0.99902344,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.1037307232618332},{"word":"for","start":108.83,"end":109.310005,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1771155446767807},{"word":"your","start":109.310005,"end":109.630005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.21523894369602203},{"word":"internet","start":109.630005,"end":110.130005,"confidence":0.9716797,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.2342510223388672},{"word":"or","start":110.43,"end":110.67,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2548929452896118},{"word":"your","start":110.67,"end":110.990005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.27218741178512573},{"word":"service","start":110.990005,"end":111.490005,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.23956212401390076},{"word":"to","start":111.630005,"end":111.87,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2517235279083252},{"word":"be","start":111.87,"end":112.270004,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.32797616720199585},{"word":"up","start":112.270004,"end":112.51,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.34652745723724365},{"word":"and","start":112.51,"end":112.67,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23799267411231995},{"word":"running","start":112.67,"end":113.17,"confidence":0.9946289,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":0.14190256595611572},{"word":"and","start":113.79,"end":114.03,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.031607046723365784},{"word":"then","start":114.03,"end":114.43,"confidence":0.79833984,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.014994008466601372},{"word":"also","start":114.43,"end":114.83,"confidence":0.99316406,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.01442213263362646},{"word":"since","start":114.83,"end":115.15,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.019951345399022102},{"word":"i","start":115.15,"end":115.310005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04472827538847923},{"word":"got","start":115.310005,"end":115.55,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06475383043289185},{"word":"you","start":115.55,"end":115.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05571605637669563},{"word":"on","start":115.71,"end":115.950005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06577588617801666},{"word":"the","start":115.950005,"end":116.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04665607959032059},{"word":"line","start":116.11,"end":116.61,"confidence":0.8725586,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.03684360533952713},{"word":"after","start":116.990005,"end":117.47,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.05096474289894104},{"word":"this","start":117.47,"end":117.79,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.056249864399433136},{"word":"call","start":117.79,"end":118.29,"confidence":0.99194336,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.0414089672267437},{"word":"i","start":118.51,"end":118.67,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07548574358224869},{"word":"will","start":118.67,"end":118.990005,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05976054072380066},{"word":"endorse","start":118.990005,"end":119.39,"confidence":0.98828125,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.04754667356610298},{"word":"your","start":119.39,"end":119.630005,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07302603870630264},{"word":"account","start":119.630005,"end":120.03,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.04708198457956314},{"word":"to","start":120.03,"end":120.270004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06746610999107361},{"word":"our","start":120.270004,"end":120.770004,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06875544786453247},{"word":"tech","start":120.83,"end":121.15,"confidence":0.99902344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.06023542582988739},{"word":"team","start":121.15,"end":121.65,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.0625077411532402},{"word":"to","start":121.965,"end":122.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05398830026388168},{"word":"double","start":122.205,"end":122.685,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.042821429669857025},{"word":"check","start":122.685,"end":123.185,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.041808027774095535},{"word":"if","start":123.244995,"end":123.645,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03118935041129589},{"word":"there's","start":123.645,"end":124.125,"confidence":0.9926758,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.02641782909631729},{"word":"any","start":124.125,"end":124.625,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.02121574804186821},{"word":"appointment","start":125.244995,"end":125.744995,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.021449893712997437},{"word":"or","start":126.045,"end":126.365,"confidence":0.9658203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02745586633682251},{"word":"to","start":126.365,"end":126.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023726357147097588},{"word":"get","start":126.685,"end":126.924995,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.029453983530402184},{"word":"a","start":126.924995,"end":127.085,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02604985423386097},{"word":"follow-up","start":127.085,"end":127.585,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.021849675104022023},{"word":"from","start":127.645,"end":127.965,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03077920898795128},{"word":"the","start":127.965,"end":128.205,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03173687309026718},{"word":"network","start":128.205,"end":128.685,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.02750454843044281},{"word":"itself","start":128.685,"end":129.165,"confidence":0.97265625,"punctuated_word":"itself,","sentiment":"neutral","sentiment_score":0.03439169004559517},{"word":"linham","start":129.165,"end":129.665,"confidence":0.7784017,"punctuated_word":"Linham.","sentiment":"neutral","sentiment_score":0.0196404829621315},{"word":"but","start":129.725,"end":129.965,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.019386664032936096},{"word":"i","start":129.965,"end":130.045,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01677767001092434},{"word":"could","start":130.045,"end":130.285,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.02271287515759468},{"word":"see","start":130.285,"end":130.44499,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.011446142569184303},{"word":"in","start":130.44499,"end":130.605,"confidence":0.9760742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.008246360346674919},{"word":"here","start":130.605,"end":130.845,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.015344511717557909},{"word":"that","start":130.845,"end":131.08499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.004120327532291412},{"word":"it","start":131.08499,"end":131.245,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0009995326399803162},{"word":"says","start":131.245,"end":131.645,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.002281462773680687},{"word":"it's","start":131.645,"end":131.885,"confidence":0.9741211,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.002795754000544548},{"word":"for","start":131.885,"end":132.205,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0031084399670362473},{"word":"linham","start":132.205,"end":132.605,"confidence":0.99609375,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.005239134654402733},{"word":"investigation","start":132.605,"end":133.105,"confidence":0.8654785,"punctuated_word":"investigation,","sentiment":"neutral","sentiment_score":0.018034379929304123},{"word":"and","start":134.25,"end":134.48999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.022996054962277412},{"word":"they","start":134.48999,"end":134.73,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.056459251791238785},{"word":"are","start":134.73,"end":134.97,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06427881121635437},{"word":"sending","start":134.97,"end":135.37,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.05690249800682068},{"word":"out","start":135.37,"end":135.68999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06830832362174988},{"word":"a","start":135.68999,"end":135.84999,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06984744966030121},{"word":"field","start":135.84999,"end":136.17,"confidence":0.91015625,"punctuated_word":"field","sentiment":"neutral","sentiment_score":0.05923084542155266},{"word":"technician","start":136.17,"end":136.67,"confidence":1.0,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":0.04414490982890129},{"word":"to","start":136.73,"end":136.97,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07481981813907623},{"word":"sort","start":136.97,"end":137.20999,"confidence":0.9741211,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.04106808826327324},{"word":"this","start":137.20999,"end":137.37,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05313185602426529},{"word":"out","start":137.37,"end":137.87,"confidence":0.99316406,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.05875628441572189},{"word":"so","start":138.09,"end":138.40999,"confidence":0.7783203,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.06750699132680893},{"word":"we","start":139.20999,"end":139.37,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08042488992214203},{"word":"are","start":139.37,"end":139.53,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07991975545883179},{"word":"on","start":139.53,"end":139.68999,"confidence":0.7216797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09198051691055298},{"word":"the","start":139.68999,"end":139.84999,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08567214012145996},{"word":"stage","start":139.84999,"end":140.25,"confidence":0.9980469,"punctuated_word":"stage","sentiment":"neutral","sentiment_score":0.08346150815486908},{"word":"that","start":140.25,"end":140.48999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07973924279212952},{"word":"we","start":140.48999,"end":140.73,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0735154002904892},{"word":"are","start":140.73,"end":140.97,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06957662850618362},{"word":"awaiting","start":140.97,"end":141.47,"confidence":0.9892578,"punctuated_word":"awaiting","sentiment":"neutral","sentiment_score":0.08156503736972809},{"word":"a","start":141.53,"end":141.68999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09445372223854064},{"word":"confirmed","start":141.68999,"end":142.18999,"confidence":0.9194336,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.10904034972190856},{"word":"appointment","start":142.40999,"end":142.90999,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.08241505920886993},{"word":"from","start":143.20999,"end":143.53,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10642954707145692},{"word":"lindholm","start":143.53,"end":144.03,"confidence":0.9995117,"punctuated_word":"Lindholm","sentiment":"neutral","sentiment_score":0.11262530088424684},{"word":"to","start":144.17,"end":144.40999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0938083678483963},{"word":"send","start":144.40999,"end":144.65,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04979349300265312},{"word":"out","start":144.65,"end":144.89,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06614099442958832},{"word":"a","start":144.89,"end":145.12999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08144634962081909},{"word":"technician","start":145.12999,"end":145.62999,"confidence":0.9223633,"punctuated_word":"technician.","sentiment":"neutral","sentiment_score":0.05310741439461708},{"word":"but","start":146.17,"end":146.48999,"confidence":0.98095703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1461380273103714},{"word":"nothing","start":146.48999,"end":146.89,"confidence":0.9506836,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.16230900585651398},{"word":"to","start":146.89,"end":147.12999,"confidence":0.6123047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13628728687763214},{"word":"worry","start":147.12999,"end":147.53,"confidence":1.0,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":0.12088964134454729},{"word":"about","start":147.53,"end":147.93,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.10751977562904358},{"word":"your","start":147.93,"end":148.40999,"confidence":0.9313965,"punctuated_word":"your,","sentiment":"neutral","sentiment_score":0.13450884819030762},{"word":"billing","start":148.73,"end":149.20999,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.08083149790763855},{"word":"date","start":149.20999,"end":149.70999,"confidence":0.98291016,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.15608929097652435},{"word":"once","start":150.15501,"end":150.63501,"confidence":1.0,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.18206188082695007},{"word":"your","start":150.63501,"end":151.035,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1193654090166092},{"word":"service","start":151.035,"end":151.35501,"confidence":0.9951172,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.09908145666122437},{"word":"has","start":151.35501,"end":151.595,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.16652126610279083},{"word":"been","start":151.595,"end":151.835,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.1945841014385223},{"word":"connected","start":151.835,"end":152.335,"confidence":0.99853516,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":0.1404670774936676},{"word":"we","start":152.71501,"end":152.875,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1626640260219574},{"word":"will","start":152.875,"end":153.115,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15037794411182404},{"word":"go","start":153.115,"end":153.35501,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1951390653848648},{"word":"ahead","start":153.35501,"end":153.755,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.19962240755558017},{"word":"and","start":153.755,"end":154.255,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17477893829345703},{"word":"change","start":154.475,"end":154.875,"confidence":0.93847656,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.14343170821666718},{"word":"your","start":154.875,"end":155.195,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05443420261144638},{"word":"billing","start":155.195,"end":155.515,"confidence":0.9980469,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.036044396460056305},{"word":"date","start":155.515,"end":155.755,"confidence":0.98291016,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.0914587378501892},{"word":"that's","start":155.755,"end":155.99501,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10320331901311874},{"word":"the","start":155.99501,"end":156.235,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0709153339266777},{"word":"start","start":156.235,"end":156.55501,"confidence":0.9980469,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.06940436363220215},{"word":"of","start":156.55501,"end":156.63501,"confidence":0.93359375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08393093943595886},{"word":"your","start":156.63501,"end":156.875,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06161917373538017},{"word":"billing","start":156.875,"end":157.27501,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.05544259771704674},{"word":"date","start":157.27501,"end":157.77501,"confidence":0.9995117,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.08304665982723236},{"word":"what","start":159.35501,"end":159.675,"confidence":0.96875,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.10183630138635635},{"word":"is","start":159.675,"end":159.99501,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14520174264907837},{"word":"showing","start":159.99501,"end":160.475,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.18849647045135495},{"word":"outstanding","start":160.475,"end":160.975,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.1823642700910568},{"word":"on","start":161.115,"end":161.27501,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16273650527000427},{"word":"your","start":161.27501,"end":161.515,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17037487030029297},{"word":"end","start":161.515,"end":161.755,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.2183571308851242},{"word":"is","start":161.755,"end":161.99501,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29886603355407715},{"word":"the","start":161.99501,"end":162.49501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31743913888931274},{"word":"$30","start":162.55501,"end":163.455,"confidence":0.99560547,"punctuated_word":"$30","sentiment":"neutral","sentiment_score":-0.2761586308479309},{"word":"delivery","start":165.14,"end":165.62001,"confidence":0.9980469,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.2528831958770752},{"word":"fee","start":165.62001,"end":166.02,"confidence":0.97021484,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.19778284430503845},{"word":"so","start":166.02,"end":166.18001,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04419206827878952},{"word":"if","start":166.18001,"end":166.34001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0048050954937934875},{"word":"you're","start":166.34001,"end":166.66,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.02620307169854641},{"word":"ready","start":166.66,"end":166.98001,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.16331738233566284},{"word":"to","start":166.98001,"end":167.22,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07647433876991272},{"word":"settle","start":167.22,"end":167.62001,"confidence":0.99902344,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.07911786437034607},{"word":"this","start":167.62001,"end":167.86,"confidence":0.76342773,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.04443813115358353},{"word":"if","start":167.86,"end":168.02,"confidence":0.89453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16708800196647644},{"word":"you","start":168.02,"end":168.18001,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10863636434078217},{"word":"need","start":168.18001,"end":168.42001,"confidence":0.9902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.13274329900741577},{"word":"help","start":168.42001,"end":168.66,"confidence":0.9819336,"punctuated_word":"help,","sentiment":"neutral","sentiment_score":0.10635855793952942},{"word":"just","start":168.66,"end":168.98001,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13441365957260132},{"word":"let","start":168.98001,"end":169.14,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.10726753622293472},{"word":"us","start":169.14,"end":169.3,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0521821528673172},{"word":"know","start":169.3,"end":169.54001,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.10701779276132584},{"word":"as","start":169.54001,"end":169.70001,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11047444492578506},{"word":"well","start":169.70001,"end":169.94,"confidence":0.9970703,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.06502847373485565},{"word":"okay","start":169.94,"end":170.42001,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07095406949520111},{"word":"but","start":170.42001,"end":170.74,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06647265702486038},{"word":"nothing","start":170.74,"end":171.14,"confidence":0.9951172,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.11730192601680756},{"word":"to","start":171.14,"end":171.3,"confidence":0.9165039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08413131535053253},{"word":"worry","start":171.3,"end":171.8,"confidence":0.9370117,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.11057382822036745},{"word":"they","start":172.34001,"end":172.58,"confidence":0.66015625,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.07071290910243988},{"word":"are","start":172.58,"end":172.82,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1042349338531494},{"word":"on","start":172.82,"end":172.98001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1919615268707275},{"word":"top","start":172.98001,"end":173.3,"confidence":0.99902344,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.11356829106807707},{"word":"of","start":173.3,"end":173.46,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16680341958999634},{"word":"your","start":173.46,"end":173.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1321406066417694},{"word":"account","start":174.02,"end":174.52,"confidence":0.9970703,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.08212094008922577},{"word":"yeah","start":188.995,"end":189.495,"confidence":0.70092773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11939677596092224},{"word":"that's","start":190.26,"end":190.57999,"confidence":0.9807129,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1275721788406372},{"word":"the","start":190.57999,"end":190.98,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15100114047527313},{"word":"delivery","start":190.98,"end":191.45999,"confidence":0.9453125,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.19445300102233887},{"word":"fee","start":191.45999,"end":191.95999,"confidence":0.99902344,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.187794029712677},{"word":"yes","start":219.12,"end":219.62,"confidence":0.95874023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.27392762899398804},{"word":"i","start":229.295,"end":229.61499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04052382707595825},{"word":"understand","start":229.61499,"end":230.095,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.04675836116075516},{"word":"that","start":230.095,"end":230.415,"confidence":0.9719238,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.03821788728237152},{"word":"nothing","start":230.415,"end":230.735,"confidence":0.94921875,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.013826142996549606},{"word":"to","start":230.735,"end":230.97499,"confidence":0.56396484,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06457774341106415},{"word":"worry","start":230.97499,"end":231.455,"confidence":0.9326172,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":-0.04847266897559166},{"word":"as","start":231.455,"end":231.69499,"confidence":0.7661133,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.028626389801502228},{"word":"i've","start":231.69499,"end":231.775,"confidence":0.9379883,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.018200304359197617},{"word":"mentioned","start":231.775,"end":232.275,"confidence":0.99658203,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":-0.0019239438697695732},{"word":"i","start":232.775,"end":233.275,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00969061814248562},{"word":"i","start":233.775,"end":233.935,"confidence":0.70703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.000520065426826477},{"word":"will","start":233.935,"end":234.175,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.011685159057378767},{"word":"also","start":234.175,"end":234.675,"confidence":0.9941406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.009608592838048937},{"word":"ask","start":235.215,"end":235.535,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.03449860215187073},{"word":"them","start":235.535,"end":235.935,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.015072233974933624},{"word":"to","start":235.935,"end":236.25499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017485063523054123},{"word":"check","start":236.25499,"end":236.655,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.034056928008794785},{"word":"any","start":236.655,"end":237.135,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.021837547421455383},{"word":"updates","start":237.135,"end":237.535,"confidence":0.9902344,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.021835193037986755},{"word":"or","start":237.535,"end":237.775,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.028145216405391693},{"word":"follow","start":237.775,"end":238.095,"confidence":0.99902344,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":-0.014205653220415115},{"word":"ups","start":238.095,"end":238.415,"confidence":0.96533203,"punctuated_word":"ups","sentiment":"neutral","sentiment_score":0.014496592804789543},{"word":"about","start":238.415,"end":238.735,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.011894114315509796},{"word":"the","start":238.735,"end":239.135,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04895291104912758},{"word":"appointment","start":239.135,"end":239.635,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.08764505386352539},{"word":"confirmed","start":239.775,"end":240.175,"confidence":0.9633789,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.09911135584115982},{"word":"from","start":240.175,"end":240.495,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04604359716176987},{"word":"the","start":240.495,"end":240.735,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.054001085460186005},{"word":"linham","start":240.735,"end":241.215,"confidence":0.82177734,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.03429285064339638},{"word":"network","start":241.215,"end":241.715,"confidence":0.8581543,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.026811866089701653},{"word":"but","start":242.06,"end":242.22,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.013093706220388412},{"word":"in","start":242.22,"end":242.45999,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04238099977374077},{"word":"reference","start":242.45999,"end":242.94,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.028987128287553787},{"word":"to","start":242.94,"end":243.26,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05465561896562576},{"word":"your","start":243.26,"end":243.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05734353885054588},{"word":"delivery","start":243.81999,"end":244.3,"confidence":0.68847656,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.06107166409492493},{"word":"charge","start":244.3,"end":244.7,"confidence":0.96191406,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.037038736045360565},{"word":"i'll","start":244.7,"end":244.86,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0002796699700411409},{"word":"go","start":244.86,"end":245.01999,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.020502880215644836},{"word":"ahead","start":245.01999,"end":245.26,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.04340481758117676},{"word":"and","start":245.26,"end":245.42,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008373916149139404},{"word":"sort","start":245.42,"end":245.73999,"confidence":0.95166016,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.027674615383148193},{"word":"this","start":245.73999,"end":245.9,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02561413496732712},{"word":"out","start":245.9,"end":246.14,"confidence":0.8029785,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.022488057613372803},{"word":"and","start":246.14,"end":246.29999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025691840797662735},{"word":"then","start":246.29999,"end":246.62,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04166325181722641},{"word":"we'll","start":246.62,"end":246.86,"confidence":0.98461914,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.01866360381245613},{"word":"talk","start":246.86,"end":247.18,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.01810192689299583},{"word":"about","start":247.18,"end":247.42,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.014127269387245178},{"word":"this","start":247.42,"end":247.9,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.020685803145170212},{"word":"once","start":247.9,"end":248.22,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.03096922487020493},{"word":"your","start":248.22,"end":248.72,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0204109288752079},{"word":"connection","start":248.94,"end":249.42,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03100663423538208},{"word":"is","start":249.42,"end":249.58,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1237712949514389},{"word":"ready","start":249.58,"end":249.98,"confidence":0.9995117,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":0.1520090252161026},{"word":"okay","start":249.98,"end":250.48,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.19942277669906616},{"word":"yeah","start":252.14,"end":252.64,"confidence":0.9404297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07980088144540787},{"word":"yeah","start":255.44499,"end":255.685,"confidence":0.95581055,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3389332890510559},{"word":"yeah","start":255.685,"end":256.005,"confidence":0.8623047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22436466813087463},{"word":"yes","start":256.005,"end":256.505,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2464124858379364},{"word":"we're","start":256.565,"end":257.065,"confidence":0.9914551,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.26418760418891907},{"word":"on","start":257.125,"end":257.285,"confidence":0.85498047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.3105636239051819},{"word":"your","start":257.285,"end":257.525,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.35359999537467957},{"word":"account","start":257.525,"end":257.925,"confidence":0.99560547,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.3472081422805786},{"word":"okay","start":257.925,"end":258.32498,"confidence":0.9914551,"punctuated_word":"Okay?","sentiment":"positive","sentiment_score":0.33647146821022034},{"word":"we'll","start":258.32498,"end":258.645,"confidence":0.91381836,"punctuated_word":"We'll","sentiment":"positive","sentiment_score":0.6401398777961731},{"word":"be","start":258.645,"end":258.805,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7356835603713989},{"word":"happy","start":258.805,"end":259.285,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.8007216453552246},{"word":"to","start":259.285,"end":259.445,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7905981540679932},{"word":"have","start":259.445,"end":259.685,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7881925106048584},{"word":"your","start":259.685,"end":260.005,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7139444947242737},{"word":"account","start":260.005,"end":260.485,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.7217836976051331},{"word":"be","start":260.485,"end":260.725,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7534460425376892},{"word":"active","start":260.725,"end":261.125,"confidence":1.0,"punctuated_word":"active","sentiment":"positive","sentiment_score":0.8120185732841492},{"word":"and","start":261.125,"end":261.365,"confidence":0.99609375,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7434909343719482},{"word":"running","start":261.365,"end":261.845,"confidence":1.0,"punctuated_word":"running","sentiment":"positive","sentiment_score":0.7448270320892334},{"word":"for","start":261.845,"end":262.005,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7017948031425476},{"word":"you","start":262.005,"end":262.16498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5999018549919128},{"word":"to","start":262.16498,"end":262.32498,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6547977328300476},{"word":"use","start":262.32498,"end":262.565,"confidence":1.0,"punctuated_word":"use","sentiment":"positive","sentiment_score":0.6291734576225281},{"word":"the","start":262.565,"end":262.725,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6093059182167053},{"word":"service","start":262.725,"end":263.225,"confidence":0.82666016,"punctuated_word":"service.","sentiment":"positive","sentiment_score":0.5562249422073364},{"word":"so","start":263.685,"end":263.925,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.6135481595993042},{"word":"we'll","start":263.925,"end":264.245,"confidence":0.9814453,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.5771679282188416},{"word":"get","start":264.245,"end":264.405,"confidence":0.9980469,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.5644375681877136},{"word":"in","start":264.405,"end":264.565,"confidence":0.99902344,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5133519768714905},{"word":"touch","start":264.565,"end":264.88498,"confidence":1.0,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.5347429513931274},{"word":"with","start":264.88498,"end":265.125,"confidence":0.9970703,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5930454134941101},{"word":"you","start":265.125,"end":265.60498,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5000811815261841},{"word":"thank","start":265.60498,"end":265.845,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6504717469215393},{"word":"you","start":265.845,"end":266.085,"confidence":0.9995117,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6293817758560181},{"word":"melanie","start":266.085,"end":266.585,"confidence":0.9980469,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.3003636598587036},{"word":"please","start":266.88498,"end":267.205,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.3039805591106415},{"word":"be","start":267.205,"end":267.365,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2906988263130188},{"word":"safe","start":267.365,"end":267.685,"confidence":0.7705078,"punctuated_word":"safe,","sentiment":"neutral","sentiment_score":0.29864296317100525},{"word":"and","start":267.685,"end":267.925,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.27727705240249634},{"word":"have","start":267.925,"end":268.16498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3133561909198761},{"word":"a","start":268.16498,"end":268.245,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29961836338043213},{"word":"good","start":268.245,"end":268.745,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.21350336074829104},{"word":"oh","start":270.53,"end":270.69,"confidence":0.97753906,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.04150944575667381},{"word":"my","start":270.69,"end":270.85,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03168261796236038},{"word":"name","start":270.85,"end":271.09,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.037980951368808746},{"word":"is","start":271.09,"end":271.33002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05127949267625809},{"word":"melissa","start":271.33002,"end":271.83002,"confidence":0.99658203,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.05215642601251602},{"word":"yeah","start":274.29,"end":274.79,"confidence":0.9638672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1235770434141159},{"word":"yes","start":280.13,"end":280.63,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.120794378221035},{"word":"what","start":280.93002,"end":281.09,"confidence":0.53271484,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.10934396088123322},{"word":"i'm","start":281.09,"end":281.33002,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11081381887197496},{"word":"going","start":281.33002,"end":281.57,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1436743438243866},{"word":"to","start":281.57,"end":281.65002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1239488422870636},{"word":"do","start":281.65002,"end":281.97,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11425979435443878},{"word":"after","start":281.97,"end":282.29,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0960875079035759},{"word":"our","start":282.29,"end":282.69,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10048912465572356},{"word":"conversation","start":282.69,"end":283.19,"confidence":1.0,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.14361394941806793},{"word":"is","start":283.41,"end":283.73,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1183573454618454},{"word":"i","start":283.73,"end":283.81,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16644802689552307},{"word":"will","start":283.81,"end":284.13,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1491534262895584},{"word":"endorse","start":284.13,"end":284.53,"confidence":1.0,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.11850541830062866},{"word":"your","start":284.53,"end":284.865,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17316827178001404},{"word":"account","start":284.865,"end":285.365,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1864279806613922},{"word":"to","start":285.66498,"end":285.82498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18015992641448977},{"word":"our","start":285.82498,"end":286.145,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1589367389678955},{"word":"tech","start":286.145,"end":286.54498,"confidence":0.99316406,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1480340212583542},{"word":"team","start":286.54498,"end":286.865,"confidence":0.90063477,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.13402526080608368},{"word":"in","start":286.865,"end":287.025,"confidence":0.9941406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.1105709969997406},{"word":"that","start":287.025,"end":287.26498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1099126785993576},{"word":"way","start":287.26498,"end":287.585,"confidence":0.9680176,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.13160340487957},{"word":"they","start":287.585,"end":287.745,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.12788283824920654},{"word":"could","start":287.745,"end":287.985,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.14121286571025848},{"word":"check","start":287.985,"end":288.22498,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1250039041042328},{"word":"if","start":288.22498,"end":288.465,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08281762897968292},{"word":"there's","start":288.465,"end":288.705,"confidence":0.99853516,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.07139571756124496},{"word":"any","start":288.705,"end":289.10498,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.07963508367538452},{"word":"update","start":289.10498,"end":289.425,"confidence":0.9970703,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.08624616265296936},{"word":"with","start":289.425,"end":289.66498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09475690126419067},{"word":"the","start":289.66498,"end":290.16498,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09996628016233444},{"word":"appointment","start":290.305,"end":290.805,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.11153373122215272},{"word":"confirmation","start":291.585,"end":292.085,"confidence":0.85302734,"punctuated_word":"confirmation,","sentiment":"neutral","sentiment_score":0.08871914446353912},{"word":"and","start":292.465,"end":292.625,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10127615928649902},{"word":"then","start":292.625,"end":292.865,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12300543487071992},{"word":"they","start":292.865,"end":293.025,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.09976784884929656},{"word":"will","start":293.025,"end":293.525,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10486704856157304},{"word":"connect","start":293.985,"end":294.305,"confidence":0.5517578,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.14019252359867096},{"word":"to","start":294.305,"end":294.465,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11910998821258544},{"word":"you","start":294.465,"end":294.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1432577222585678},{"word":"or","start":294.865,"end":295.185,"confidence":0.95410156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1003226786851883},{"word":"give","start":295.185,"end":295.425,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10493245720863342},{"word":"you","start":295.425,"end":295.585,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12529413402080536},{"word":"an","start":295.585,"end":295.745,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07928232103586197},{"word":"update","start":295.745,"end":296.145,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.10228677093982697},{"word":"because","start":296.145,"end":296.465,"confidence":0.45825195,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.09235414117574692},{"word":"that's","start":296.465,"end":296.705,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.09084658324718475},{"word":"the","start":296.705,"end":296.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06747186183929443},{"word":"last","start":296.865,"end":297.365,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06735697388648987},{"word":"update","start":297.84,"end":298.24002,"confidence":0.9970703,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07696595788002014},{"word":"showing","start":298.24002,"end":298.56,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.0920415073633194},{"word":"on","start":298.56,"end":298.72,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10142196714878082},{"word":"your","start":298.72,"end":298.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10168331861495972},{"word":"account","start":298.96,"end":299.36002,"confidence":0.99365234,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.013616257347166538},{"word":"we","start":299.36002,"end":299.52002,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.023360006511211395},{"word":"are","start":299.52002,"end":299.84,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.018954366445541385},{"word":"awaiting","start":299.84,"end":300.34,"confidence":0.95410156,"punctuated_word":"awaiting","sentiment":"neutral","sentiment_score":0.031778983771800995},{"word":"for","start":300.56,"end":300.80002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.014849934726953506},{"word":"a","start":300.80002,"end":301.04,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025410793721675873},{"word":"schedule","start":301.04,"end":301.54,"confidence":0.9921875,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.01839032955467701},{"word":"from","start":301.6,"end":301.84,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.036453425884246826},{"word":"lindham","start":301.84,"end":302.34,"confidence":0.5513916,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":0.02931845746934414},{"word":"to","start":302.56,"end":302.88,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02790576778352261},{"word":"visit","start":302.88,"end":303.28,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.02584010921418667},{"word":"your","start":303.28,"end":303.52002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01734335348010063},{"word":"premises","start":303.52002,"end":304.02002,"confidence":0.99902344,"punctuated_word":"premises","sentiment":"neutral","sentiment_score":0.03249214217066765},{"word":"for","start":304.32,"end":304.82,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0006248839199542999},{"word":"technician","start":305.2,"end":305.7,"confidence":0.86743164,"punctuated_word":"technician,","sentiment":"neutral","sentiment_score":-0.022068696096539497},{"word":"yeah","start":306.48,"end":306.80002,"confidence":0.99902344,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.020122038200497627},{"word":"to","start":306.80002,"end":307.04,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03290951997041702},{"word":"sort","start":307.04,"end":307.36002,"confidence":0.63134766,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.050716567784547806},{"word":"it","start":307.36002,"end":307.52002,"confidence":0.50683594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03703245893120766},{"word":"out","start":307.52002,"end":308.02002,"confidence":0.9770508,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.02546865865588188},{"word":"yeah","start":320.625,"end":321.125,"confidence":0.86816406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08215312659740448},{"word":"yeah","start":321.26498,"end":321.585,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0654321014881134},{"word":"it's","start":321.585,"end":321.905,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1369178146123886},{"word":"nothing","start":321.905,"end":322.405,"confidence":0.82250977,"punctuated_word":"nothing,","sentiment":"neutral","sentiment_score":-0.19109120965003967},{"word":"yeah","start":322.625,"end":322.865,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1931454092264175},{"word":"it's","start":322.865,"end":323.10498,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1914779841899872},{"word":"nothing","start":323.10498,"end":323.50497,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.21589161455631256},{"word":"about","start":323.50497,"end":323.905,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.2024335265159607},{"word":"the","start":323.905,"end":324.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23439276218414307},{"word":"payment","start":324.145,"end":324.645,"confidence":0.98339844,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.188163161277771},{"word":"it's","start":324.94498,"end":325.26498,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16964076459407806},{"word":"all","start":325.26498,"end":325.50497,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.14008690416812897},{"word":"about","start":325.50497,"end":325.985,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12757611274719238},{"word":"the","start":325.985,"end":326.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1313968300819397},{"word":"network","start":326.465,"end":326.965,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.13496993482112885},{"word":"side","start":327.10498,"end":327.50497,"confidence":0.98535156,"punctuated_word":"side","sentiment":"neutral","sentiment_score":-0.06075586751103401},{"word":"as","start":327.50497,"end":328.00497,"confidence":0.9086914,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09662748128175735},{"word":"dom","start":328.41,"end":328.65002,"confidence":0.8251953,"punctuated_word":"Dom","sentiment":"neutral","sentiment_score":-0.04426399618387222},{"word":"took","start":328.65002,"end":328.97,"confidence":0.9970703,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.04382290691137314},{"word":"time","start":328.97,"end":329.37003,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.06042572483420372},{"word":"to","start":329.37003,"end":329.87003,"confidence":0.8413086,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.008655727840960026},{"word":"went","start":330.57,"end":330.81003,"confidence":0.95947266,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.0017479360103607178},{"word":"to","start":330.81003,"end":330.89,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010500524193048475},{"word":"your","start":330.89,"end":331.13,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005780365318059921},{"word":"place","start":331.13,"end":331.53,"confidence":1.0,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.021705836057662964},{"word":"and","start":331.53,"end":331.85,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01136707328259945},{"word":"send","start":331.85,"end":332.09003,"confidence":0.9589844,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0016098804771900177},{"word":"your","start":332.09003,"end":332.33002,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008737746626138687},{"word":"router","start":332.33002,"end":332.81003,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.006910905241966248},{"word":"in","start":332.81003,"end":332.97,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010932521894574164},{"word":"person","start":332.97,"end":333.45,"confidence":0.8483887,"punctuated_word":"person,","sentiment":"neutral","sentiment_score":0.005999237298965454},{"word":"and","start":333.45,"end":333.61002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0029668109491467476},{"word":"then","start":333.61002,"end":333.85,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.011467112228274344},{"word":"they","start":333.85,"end":334.01,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.01159716211259365},{"word":"try","start":334.01,"end":334.25,"confidence":0.6621094,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.022825095802545547},{"word":"to","start":334.25,"end":334.49002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01792881079018116},{"word":"install","start":334.49002,"end":334.99002,"confidence":0.9946289,"punctuated_word":"install.","sentiment":"neutral","sentiment_score":-0.020643237978219982},{"word":"however","start":335.05002,"end":335.53,"confidence":0.89697266,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.055099111050367355},{"word":"yeah","start":335.53,"end":335.93002,"confidence":0.98046875,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07407905161380768},{"word":"there's","start":335.93002,"end":336.33002,"confidence":0.89990234,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.06755967438220978},{"word":"some","start":336.33002,"end":336.73,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.12925219535827637},{"word":"sort","start":336.73,"end":336.89,"confidence":0.9902344,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.14641915261745453},{"word":"of","start":336.89,"end":337.37003,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12032879889011384},{"word":"issue","start":337.37003,"end":337.77002,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.13401523232460022},{"word":"about","start":337.77002,"end":338.09003,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17943060398101807},{"word":"the","start":338.09003,"end":338.33002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18030813336372375},{"word":"network","start":338.33002,"end":338.81,"confidence":0.87841797,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.1702026128768921},{"word":"reason","start":338.81,"end":339.13,"confidence":0.96777344,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.04388415440917015},{"word":"why","start":339.13,"end":339.45,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04208380728960037},{"word":"they","start":339.45,"end":339.69,"confidence":0.6020508,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.06852464377880096},{"word":"already","start":339.69,"end":340.17,"confidence":0.73828125,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08393216133117676},{"word":"yeah","start":342.81,"end":343.31,"confidence":0.91674805,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.056914955377578735},{"word":"correct","start":347.895,"end":348.395,"confidence":0.9848633,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.027430953457951546},{"word":"and","start":349.495,"end":349.735,"confidence":0.85546875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.002994667738676071},{"word":"then","start":349.735,"end":349.975,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.003958873450756073},{"word":"they","start":349.975,"end":350.29498,"confidence":0.9892578,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0034545008093118668},{"word":"then","start":350.615,"end":350.935,"confidence":0.90722656,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0067433565855026245},{"word":"right","start":350.935,"end":351.095,"confidence":0.90625,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.016191396862268448},{"word":"away","start":351.095,"end":351.495,"confidence":0.93359375,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":0.004388568922877312},{"word":"they","start":351.495,"end":351.735,"confidence":0.98535156,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.013666965067386627},{"word":"updated","start":351.735,"end":352.235,"confidence":0.99609375,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":-0.01098056510090828},{"word":"linham","start":352.455,"end":352.955,"confidence":0.82666016,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":-0.022856352850794792},{"word":"network","start":353.01498,"end":353.495,"confidence":0.55126953,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.020118288695812225},{"word":"about","start":353.495,"end":353.815,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04918498545885086},{"word":"the","start":353.815,"end":354.055,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03461884334683418},{"word":"issue","start":354.055,"end":354.555,"confidence":0.87231445,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.0269534345716238},{"word":"so","start":355.41498,"end":355.655,"confidence":0.78759766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-7.603317499160767e-6},{"word":"there's","start":355.655,"end":356.155,"confidence":0.81184894,"punctuated_word":"there's,","sentiment":"neutral","sentiment_score":-0.005502777174115181},{"word":"yes","start":356.91,"end":357.15002,"confidence":0.74902344,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":-0.01290721446275711},{"word":"sometimes","start":357.15002,"end":357.65002,"confidence":0.76416016,"punctuated_word":"sometimes,","sentiment":"neutral","sentiment_score":-0.0762590765953064},{"word":"it's","start":358.67,"end":359.07,"confidence":0.8125,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1474582552909851},{"word":"really","start":359.07,"end":359.39,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.21176224946975708},{"word":"hard","start":359.39,"end":359.71002,"confidence":1.0,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.2337062507867813},{"word":"to","start":359.71002,"end":359.95,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2141786962747574},{"word":"get","start":359.95,"end":360.19,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21620357036590576},{"word":"an","start":360.19,"end":360.43002,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14800319075584412},{"word":"appointment","start":360.43002,"end":360.91,"confidence":0.8535156,"punctuated_word":"appointment.","sentiment":"neutral","sentiment_score":-0.14730510115623474},{"word":"but","start":360.91,"end":361.31003,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.046750325709581375},{"word":"as","start":361.31003,"end":361.55002,"confidence":0.9267578,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.049195852130651474},{"word":"i've","start":361.55002,"end":361.71002,"confidence":0.9716797,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.016846735030412674},{"word":"mentioned","start":361.71002,"end":362.11002,"confidence":0.99365234,"punctuated_word":"mentioned,","sentiment":"neutral","sentiment_score":0.011102557182312012},{"word":"rest","start":362.11002,"end":362.35,"confidence":0.98095703,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.04408054798841477},{"word":"assured","start":362.35,"end":362.83002,"confidence":0.9658203,"punctuated_word":"assured,","sentiment":"neutral","sentiment_score":0.07046286761760712},{"word":"i","start":362.83002,"end":363.07,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.034984029829502106},{"word":"will","start":363.07,"end":363.57,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04399650916457176},{"word":"ask","start":363.95,"end":364.35,"confidence":0.9902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.0563088059425354},{"word":"our","start":364.35,"end":364.85,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.015868201851844788},{"word":"tech","start":364.91,"end":365.23,"confidence":0.97314453,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.04466626048088074},{"word":"team","start":365.23,"end":365.55002,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.0027131065726280212},{"word":"and","start":365.55002,"end":365.71002,"confidence":0.8833008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014204781502485275},{"word":"then","start":365.71002,"end":366.21002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.030105959624052048},{"word":"do","start":366.43002,"end":366.75,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0032769255340099335},{"word":"some","start":366.75,"end":366.99002,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0026849210262298584},{"word":"follow","start":366.99002,"end":367.31,"confidence":1.0,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":0.023594003170728683},{"word":"ups","start":367.31,"end":367.63,"confidence":0.9892578,"punctuated_word":"ups","sentiment":"neutral","sentiment_score":0.02290830761194229},{"word":"to","start":367.63,"end":367.79,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016506895422935486},{"word":"get","start":367.79,"end":368.11002,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.012426719069480896},{"word":"a","start":368.11002,"end":368.35,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03224814683198929},{"word":"confirmed","start":368.35,"end":368.83002,"confidence":0.9160156,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.05667901784181595},{"word":"appointment","start":368.83002,"end":369.33002,"confidence":1.0,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.04430750757455826},{"word":"to","start":369.39,"end":369.55002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0238117016851902},{"word":"visit","start":369.55002,"end":369.95,"confidence":0.99902344,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.02047619596123695},{"word":"your","start":369.95,"end":370.19,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.002683032304048538},{"word":"premises","start":370.19,"end":370.69,"confidence":0.99853516,"punctuated_word":"premises.","sentiment":"neutral","sentiment_score":0.018885312601923943},{"word":"okay","start":370.91,"end":371.41,"confidence":0.99658203,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.12209542095661163},{"word":"mhmm","start":372.885,"end":373.20502,"confidence":0.8996582,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1633543074131012},{"word":"you're","start":373.20502,"end":373.605,"confidence":0.99560547,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.35728248953819275},{"word":"welcome","start":373.605,"end":374.105,"confidence":0.99853516,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.5804191827774048},{"word":"melanie","start":374.165,"end":374.665,"confidence":0.9970703,"punctuated_word":"Melanie.","sentiment":"positive","sentiment_score":0.5718221664428711},{"word":"have","start":374.885,"end":375.125,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6883859038352966},{"word":"a","start":375.125,"end":375.20502,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6350675821304321},{"word":"good","start":375.20502,"end":375.36502,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.568368136882782},{"word":"one","start":375.36502,"end":375.605,"confidence":0.842041,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.5324631929397583},{"word":"and","start":375.605,"end":375.765,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5093777179718018},{"word":"be","start":375.765,"end":376.08502,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5128605961799622},{"word":"safe","start":376.08502,"end":376.58502,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.43267297744750977},{"word":"mhmm","start":378.005,"end":378.325,"confidence":0.8526001,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06869036704301834},{"word":"bye","start":378.325,"end":378.825,"confidence":0.9748535,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09514576941728592}],"paragraphs":{"transcript":"\nAfternoon. This is Arizona accounts. How may I help you today? Mhmm. Yeah.\n\nI appreciate your call today, and thank you so much for sharing that details on my end. Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update? Okay. Wonderful. Thank you so much.\n\nNice to have you, Melanie, and that's great to hear that you're able to meet Dom. And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network. And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running. And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham. But I could see in here that it says it's for Linham investigation, and they are sending out a field technician to sort this out.\n\nSo, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician. But nothing to worry about your, billing date. Once your service has been connected, we will go ahead and change your billing date. That's the start of your billing date. What is showing outstanding on your end is the $30 delivery fee.\n\nSo if you're ready to settle this, if you need help, just let us know as well. Okay? But nothing to worry. They are on top of your account. Yeah.\n\nThat's the delivery fee. Yes. I understand that. Nothing to worry. As I've mentioned, I I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network.\n\nBut in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection is ready. Okay? Yeah. Yeah. Yeah.\n\nYes. We're on your account. Okay? We'll be happy to have your account be active and running for you to use the service. So we'll get in touch with you.\n\nThank you, Melanie. Please be safe, and have a good oh, my name is Melissa. Yeah. Yes. What I'm going to do after our conversation is I will endorse your account to our tech team.\n\nIn that way, they could check if there's any update with the appointment confirmation, and then they will connect to you or give you an update because that's the last update showing on your account. We are awaiting for a schedule from Lindham to visit your premises for technician, yeah, to sort it out. Yeah. Yeah. It's nothing, yeah, it's nothing about the payment.\n\nIt's all about the network side as Dom took time to, went to your place and send your router in person, and then they try to install. However, yeah, there's some sort of issue about the network. Reason why they already yeah. Correct. And then they then right away, they updated Linham network about the issue.\n\nSo there's, yes, sometimes, it's really hard to get an appointment. But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit your premises. Okay? Mhmm. You're welcome, Melanie.\n\nHave a good one, and be safe. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.045575160533189774},{"text":"This is Arizona accounts.","start":0.79999995,"end":2.1,"sentiment":"neutral","sentiment_score":0.08597895875573158},{"text":"How may I help you today?","start":2.1599998,"end":3.46,"sentiment":"neutral","sentiment_score":0.14333009098966917},{"text":"Mhmm.","start":23.275,"end":23.775,"sentiment":"neutral","sentiment_score":-0.054135993123054504},{"text":"Yeah.","start":54.870003,"end":55.11,"sentiment":"neutral","sentiment_score":0.052394650876522064}],"sentiment":"neutral","sentiment_score":0.09597924609596913,"num_words":13,"start":0.32,"end":55.11},{"sentences":[{"text":"I appreciate your call today, and thank you so much for sharing that details on my end.","start":55.11,"end":60.25,"sentiment":"positive","sentiment_score":0.517362563049092},{"text":"Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update?","start":60.31,"end":68.01,"sentiment":"neutral","sentiment_score":0.19389683915221173},{"text":"Okay.","start":78.135,"end":78.535,"sentiment":"neutral","sentiment_score":0.07687264680862427},{"text":"Wonderful.","start":78.535,"end":79.035,"sentiment":"neutral","sentiment_score":0.22787731885910031},{"text":"Thank you so much.","start":79.975006,"end":81.095,"sentiment":"positive","sentiment_score":0.47395186126232147}],"sentiment":"positive","sentiment_score":0.3359858322402705,"num_words":46,"start":55.11,"end":81.095},{"sentences":[{"text":"Nice to have you, Melanie, and that's great to hear that you're able to meet Dom.","start":81.095,"end":86.46,"sentiment":"positive","sentiment_score":0.6131354942917824},{"text":"And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network.","start":86.68,"end":100.104996,"sentiment":"neutral","sentiment_score":0.06534458252672966},{"text":"And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running.","start":100.725,"end":113.17,"sentiment":"neutral","sentiment_score":0.16714885890483855},{"text":"And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham.","start":113.79,"end":129.665,"sentiment":"neutral","sentiment_score":0.041472222202290326},{"text":"But I could see in here that it says it's for Linham investigation, and they are sending out a field technician to sort this out.","start":129.725,"end":137.87,"sentiment":"neutral","sentiment_score":0.031688860058784483}],"sentiment":"neutral","sentiment_score":0.13814875339193425,"num_words":131,"start":81.095,"end":137.87},{"sentences":[{"text":"So, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician.","start":138.09,"end":145.62999,"sentiment":"neutral","sentiment_score":0.0821311354637146},{"text":"But nothing to worry about your, billing date.","start":146.17,"end":149.70999,"sentiment":"neutral","sentiment_score":0.13057167176157236},{"text":"Once your service has been connected, we will go ahead and change your billing date.","start":150.15501,"end":155.755,"sentiment":"neutral","sentiment_score":0.14066884120305378},{"text":"That's the start of your billing date.","start":155.755,"end":157.77501,"sentiment":"neutral","sentiment_score":0.07536605532680239},{"text":"What is showing outstanding on your end is the $30 delivery fee.","start":159.35501,"end":166.02,"sentiment":"neutral","sentiment_score":-0.20937476120889187}],"sentiment":"neutral","sentiment_score":0.04535957990634826,"num_words":62,"start":138.09,"end":166.02},{"sentences":[{"text":"So if you're ready to settle this, if you need help, just let us know as well.","start":166.02,"end":169.94,"sentiment":"neutral","sentiment_score":0.08422140634673483},{"text":"Okay?","start":169.94,"end":170.42001,"sentiment":"neutral","sentiment_score":0.07095406949520111},{"text":"But nothing to worry.","start":170.42001,"end":171.8,"sentiment":"neutral","sentiment_score":0.09461993165314198},{"text":"They are on top of your account.","start":172.34001,"end":174.52,"sentiment":"neutral","sentiment_score":0.12307751817362649},{"text":"Yeah.","start":188.995,"end":189.495,"sentiment":"neutral","sentiment_score":-0.11939677596092224}],"sentiment":"neutral","sentiment_score":0.08744478517522415,"num_words":30,"start":166.02,"end":189.495},{"sentences":[{"text":"That's the delivery fee.","start":190.26,"end":191.95999,"sentiment":"neutral","sentiment_score":-0.16520508751273155},{"text":"Yes.","start":219.12,"end":219.62,"sentiment":"neutral","sentiment_score":-0.27392762899398804},{"text":"I understand that.","start":229.295,"end":230.415,"sentiment":"neutral","sentiment_score":-0.04183335850636164},{"text":"Nothing to worry.","start":230.415,"end":231.455,"sentiment":"neutral","sentiment_score":-0.04229218512773514},{"text":"As I've mentioned, I I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network.","start":231.455,"end":241.715,"sentiment":"neutral","sentiment_score":0.021466777155486245}],"sentiment":"neutral","sentiment_score":-0.01919777023472956,"num_words":35,"start":190.26,"end":241.715},{"sentences":[{"text":"But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection is ready.","start":242.06,"end":249.98,"sentiment":"neutral","sentiment_score":0.009749226520070806},{"text":"Okay?","start":249.98,"end":250.48,"sentiment":"neutral","sentiment_score":0.19942277669906616},{"text":"Yeah.","start":252.14,"end":252.64,"sentiment":"neutral","sentiment_score":0.07980088144540787},{"text":"Yeah.","start":255.44499,"end":255.685,"sentiment":"positive","sentiment_score":0.3389332890510559},{"text":"Yeah.","start":255.685,"end":256.005,"sentiment":"neutral","sentiment_score":0.22436466813087463}],"sentiment":"neutral","sentiment_score":0.037456975114764646,"num_words":29,"start":242.06,"end":256.005},{"sentences":[{"text":"Yes.","start":256.005,"end":256.505,"sentiment":"neutral","sentiment_score":0.2464124858379364},{"text":"We're on your account.","start":256.565,"end":257.925,"sentiment":"neutral","sentiment_score":0.3188898414373398},{"text":"Okay?","start":257.925,"end":258.32498,"sentiment":"positive","sentiment_score":0.33647146821022034},{"text":"We'll be happy to have your account be active and running for you to use the service.","start":258.32498,"end":263.225,"sentiment":"positive","sentiment_score":0.7056497195187736},{"text":"So we'll get in touch with you.","start":263.685,"end":265.60498,"sentiment":"positive","sentiment_score":0.5566250256129673}],"sentiment":"positive","sentiment_score":0.5916954576969147,"num_words":30,"start":256.005,"end":265.60498},{"sentences":[{"text":"Thank you, Melanie.","start":265.60498,"end":266.585,"sentiment":"positive","sentiment_score":0.5267390608787537},{"text":"Please be safe, and have a good oh, my name is Melissa.","start":266.88498,"end":271.83002,"sentiment":"neutral","sentiment_score":0.18430718748519817},{"text":"Yeah.","start":274.29,"end":274.79,"sentiment":"neutral","sentiment_score":0.1235770434141159},{"text":"Yes.","start":280.13,"end":280.63,"sentiment":"neutral","sentiment_score":0.120794378221035},{"text":"What I'm going to do after our conversation is I will endorse your account to our tech team.","start":280.93002,"end":286.865,"sentiment":"neutral","sentiment_score":0.13752487550179163}],"sentiment":"neutral","sentiment_score":0.18604921751788683,"num_words":35,"start":265.60498,"end":286.865},{"sentences":[{"text":"In that way, they could check if there's any update with the appointment confirmation, and then they will connect to you or give you an update because that's the last update showing on your account.","start":286.865,"end":299.36002,"sentiment":"neutral","sentiment_score":0.10024602841585875},{"text":"We are awaiting for a schedule from Lindham to visit your premises for technician, yeah, to sort it out.","start":299.36002,"end":308.02002,"sentiment":"neutral","sentiment_score":0.006021295527094289},{"text":"Yeah.","start":320.625,"end":321.125,"sentiment":"neutral","sentiment_score":-0.08215312659740448},{"text":"Yeah.","start":321.26498,"end":321.585,"sentiment":"neutral","sentiment_score":-0.0654321014881134},{"text":"It's nothing, yeah, it's nothing about the payment.","start":321.585,"end":324.645,"sentiment":"neutral","sentiment_score":-0.19418918527662754}],"sentiment":"neutral","sentiment_score":0.03002995155111421,"num_words":64,"start":286.865,"end":324.645},{"sentences":[{"text":"It's all about the network side as Dom took time to, went to your place and send your router in person, and then they try to install.","start":324.94498,"end":334.99002,"sentiment":"neutral","sentiment_score":-0.03792053060951056},{"text":"However, yeah, there's some sort of issue about the network.","start":335.05002,"end":338.81,"sentiment":"neutral","sentiment_score":-0.12566945664584636},{"text":"Reason why they already yeah.","start":338.81,"end":343.31,"sentiment":"neutral","sentiment_score":-0.059067944437265395},{"text":"Correct.","start":347.895,"end":348.395,"sentiment":"neutral","sentiment_score":-0.027430953457951546},{"text":"And then they then right away, they updated Linham network about the issue.","start":349.495,"end":354.555,"sentiment":"neutral","sentiment_score":-0.011888857930898666}],"sentiment":"neutral","sentiment_score":-0.04924776288680732,"num_words":56,"start":324.94498,"end":354.555},{"sentences":[{"text":"So there's, yes, sometimes, it's really hard to get an appointment.","start":355.41498,"end":360.91,"sentiment":"neutral","sentiment_score":-0.12848127142272212},{"text":"But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit your premises.","start":360.91,"end":370.69,"sentiment":"neutral","sentiment_score":0.019216417507440957},{"text":"Okay?","start":370.91,"end":371.41,"sentiment":"neutral","sentiment_score":0.12209542095661163},{"text":"Mhmm.","start":372.885,"end":373.20502,"sentiment":"neutral","sentiment_score":0.1633543074131012},{"text":"You're welcome, Melanie.","start":373.20502,"end":374.665,"sentiment":"positive","sentiment_score":0.5031746129194895}],"sentiment":"neutral","sentiment_score":0.02094239195765451,"num_words":43,"start":355.41498,"end":374.665},{"sentences":[{"text":"Have a good one, and be safe.","start":374.885,"end":376.58502,"sentiment":"positive","sentiment_score":0.5541708724839347},{"text":"Mhmm.","start":378.005,"end":378.325,"sentiment":"neutral","sentiment_score":0.06869036704301834},{"text":"Bye.","start":378.325,"end":378.825,"sentiment":"neutral","sentiment_score":-0.09514576941728592}],"sentiment":"positive","sentiment_score":0.42808230055703056,"num_words":9,"start":374.885,"end":378.825}]}}]},{"alternatives":[{"transcript":"Yeah. Hello. So I rang up last week to organize Internet, and so I did organize it. And then somebody a a technical support someone come out to put them through the router for me. Apparently, we can't get it connected and they reckon it's on your end. It's not my end. So I've been the person that's been out here is the technician. His name is Dom. He's been great, but he said he said to me he's gonna try and contact somebody. Apparently, the box on the wall maybe needs replacing. But, yeah, I I I've signed up last Thursday, actually, and it's yeah. And it's now was it Wednesday? So and I still haven't had my Internet. Yeah. That'd be great. Okay. My name is Melanie Mason, m a l I n I a. Mason, m I s o n n. Oh, one n. Yes. Yep. Yeah. Yeah. Okay. So the $30, I'm not sure why I have to pay that. I don't have it at the moment until I get paid next. So I I is that because of the the for the modem or something? Or that because I I thought that and and then I've got yeah. And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary. So apparently, I don't have to pay that. So because of this buck around, he's he's he's kept adding non charges. I'm not sure why. But yeah. So someone if you come out and install the the modem, but apparently, it's it's another issue. It's technical issue. I'm not paying the $30. I'll go with someone else. I'll go with someone else. So I'm I'm just you know, I signed up with you guys. I haven't even got the Internet. So I'm not paying nothing until I get the Internet. Yeah. Okay. Yeah. Yeah. Yes. That'll be great. But I'll just yeah. Well, I'll connect it and then then we'll talk. Yeah. Okay. No worries. Okay. Thank you. Thank you very much. What's your name again? Oh, Melissa. Okay, Melissa. So you'll get some you'll get somebody out here to sort this out very soon. So yeah. Yeah. Yeah. Yeah. Okay. Yep. I've had a technician out to to install the modem, but it it just it just not up and going. You know, like I said, they said it's not from my end. It's in their end, but then he said it could be the box. Anyway, so I but it's not because of the payment. It's got nothing to do with the payment, has it? Like, that that has the alright. Okay. Yeah. Yeah. Yeah. Yeah. He he's been at his wife to try and do it, but and I just spoke to him before. But it's just yeah. He so we're just waiting on someone to, yeah, someone else to come out and yeah. Yeah. Okay. Alright. I yep. Alright. Okay. That was correct. Thanks a lot. Okay. You too. Thank you. Bye bye.","confidence":0.9716797,"words":[{"word":"yeah","start":4.08,"end":4.4,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02416689321398735},{"word":"hello","start":4.4,"end":4.9,"confidence":0.9902344,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.021104712039232257},{"word":"so","start":4.96,"end":5.3599997,"confidence":0.8027344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005408095195889473},{"word":"i","start":5.3599997,"end":5.52,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004803203046321869},{"word":"rang","start":5.52,"end":5.7599998,"confidence":0.8095703,"punctuated_word":"rang","sentiment":"neutral","sentiment_score":0.003966799937188625},{"word":"up","start":5.7599998,"end":6.0,"confidence":0.9902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0009742118418216704},{"word":"last","start":6.0,"end":6.24,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.003661513328552246},{"word":"week","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.0008700639009475708},{"word":"to","start":6.56,"end":7.06,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004393827170133591},{"word":"organize","start":8.639999,"end":9.139999,"confidence":0.9506836,"punctuated_word":"organize","sentiment":"neutral","sentiment_score":0.0026193056255578995},{"word":"internet","start":9.76,"end":10.26,"confidence":0.5723877,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.012266639620065687},{"word":"and","start":10.639999,"end":11.04,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013726379722356796},{"word":"so","start":11.04,"end":11.54,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.014676915481686592},{"word":"i","start":12.32,"end":12.82,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008309509605169296},{"word":"did","start":13.04,"end":13.36,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.01061994954943657},{"word":"organize","start":13.36,"end":13.84,"confidence":0.9970703,"punctuated_word":"organize","sentiment":"neutral","sentiment_score":-0.00036169029772281647},{"word":"it","start":13.84,"end":14.32,"confidence":0.7729492,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0008375151082873344},{"word":"and","start":14.32,"end":14.559999,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04583334922790527},{"word":"then","start":14.559999,"end":15.059999,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05118890851736069},{"word":"somebody","start":16.335,"end":16.835,"confidence":0.9970703,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.0307505764067173},{"word":"a","start":17.775,"end":17.895,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03007245436310768},{"word":"a","start":17.895,"end":18.015,"confidence":0.7573242,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03877132758498192},{"word":"technical","start":18.015,"end":18.515,"confidence":0.9951172,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.035693611949682236},{"word":"support","start":18.654999,"end":19.154999,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.044880934059619904},{"word":"someone","start":19.615,"end":19.935,"confidence":0.7402344,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.03710988163948059},{"word":"come","start":19.935,"end":20.095,"confidence":0.34375,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.04415464028716087},{"word":"out","start":20.095,"end":20.255,"confidence":0.3918457,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.03198615834116936},{"word":"to","start":20.255,"end":20.574999,"confidence":0.94970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03532876819372177},{"word":"put","start":20.574999,"end":20.814999,"confidence":0.64160156,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.025975460186600685},{"word":"them","start":20.814999,"end":21.134998,"confidence":0.46850586,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.04504929110407829},{"word":"through","start":21.134998,"end":21.375,"confidence":0.7163086,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.02489052154123783},{"word":"the","start":21.375,"end":21.455,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050878506153821945},{"word":"router","start":21.455,"end":21.855,"confidence":0.9267578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02738393098115921},{"word":"for","start":21.855,"end":22.015,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04493154585361481},{"word":"me","start":22.015,"end":22.515,"confidence":0.8391113,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.04132889211177826},{"word":"apparently","start":24.814999,"end":25.314999,"confidence":0.8461914,"punctuated_word":"Apparently,","sentiment":"neutral","sentiment_score":-0.1694018691778183},{"word":"we","start":25.375,"end":25.535,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2087489068508148},{"word":"can't","start":25.535,"end":25.775,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2725105285644531},{"word":"get","start":25.775,"end":25.935,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.30749785900115967},{"word":"it","start":25.935,"end":26.015,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24110616743564608},{"word":"connected","start":26.015,"end":26.414999,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.21544864773750305},{"word":"and","start":26.414999,"end":26.494999,"confidence":0.49560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24038052558898929},{"word":"they","start":26.494999,"end":26.654999,"confidence":0.5839844,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.24574561417102816},{"word":"reckon","start":26.654999,"end":26.895,"confidence":0.6635742,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":-0.24621853232383728},{"word":"it's","start":26.895,"end":27.055,"confidence":0.9562988,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.23713605105876925},{"word":"on","start":27.055,"end":27.294998,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.22729210555553436},{"word":"your","start":27.294998,"end":27.535,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2515292167663574},{"word":"end","start":27.535,"end":27.855,"confidence":0.89501953,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.24050885438919067},{"word":"it's","start":27.855,"end":28.095,"confidence":0.9838867,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.26825273036956787},{"word":"not","start":28.095,"end":28.335,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2201998084783554},{"word":"my","start":28.335,"end":28.494999,"confidence":0.99316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2516576647758484},{"word":"end","start":28.494999,"end":28.994999,"confidence":0.98291016,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.2526860237121582},{"word":"so","start":30.07,"end":30.31,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16711023449897766},{"word":"i've","start":30.31,"end":30.71,"confidence":0.76904297,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12604421377182007},{"word":"been","start":30.71,"end":31.11,"confidence":0.9941406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.12192215025424956},{"word":"the","start":31.51,"end":31.99,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13180257380008698},{"word":"person","start":31.99,"end":32.39,"confidence":0.9902344,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.076386459171772},{"word":"that's","start":32.39,"end":32.55,"confidence":0.9404297,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.07631242275238037},{"word":"been","start":32.55,"end":32.79,"confidence":0.80810547,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.06396558880805969},{"word":"out","start":32.79,"end":33.11,"confidence":0.7260742,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04566600173711777},{"word":"here","start":33.11,"end":33.59,"confidence":0.96435547,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.06140673905611038},{"word":"is","start":33.59,"end":33.829998,"confidence":0.59375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07732473313808441},{"word":"the","start":33.829998,"end":33.989998,"confidence":0.6894531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06112775579094887},{"word":"technician","start":33.989998,"end":34.489998,"confidence":0.8803711,"punctuated_word":"technician.","sentiment":"neutral","sentiment_score":-0.06719306111335754},{"word":"his","start":34.63,"end":35.11,"confidence":0.75927734,"punctuated_word":"His","sentiment":"neutral","sentiment_score":-0.017224010080099106},{"word":"name","start":35.11,"end":35.35,"confidence":0.9741211,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.026843657717108727},{"word":"is","start":35.35,"end":35.59,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.027140848338603973},{"word":"dom","start":35.59,"end":36.09,"confidence":0.8630371,"punctuated_word":"Dom.","sentiment":"neutral","sentiment_score":-0.049377553164958954},{"word":"he's","start":36.15,"end":36.309998,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.03451808542013168},{"word":"been","start":36.309998,"end":36.55,"confidence":0.98535156,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.04628603905439377},{"word":"great","start":36.55,"end":36.79,"confidence":0.86206055,"punctuated_word":"great,","sentiment":"neutral","sentiment_score":-0.05238369107246399},{"word":"but","start":36.79,"end":37.03,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12804052233695984},{"word":"he","start":37.03,"end":37.19,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.15718266367912292},{"word":"said","start":37.19,"end":37.43,"confidence":0.9448242,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.17966598272323608},{"word":"he","start":37.43,"end":37.59,"confidence":0.9921875,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1765122413635254},{"word":"said","start":37.59,"end":37.75,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.20129439234733584},{"word":"to","start":37.75,"end":37.91,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22447830438613892},{"word":"me","start":37.91,"end":38.15,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1896136999130249},{"word":"he's","start":38.15,"end":38.309998,"confidence":0.845459,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.2025883197784424},{"word":"gonna","start":38.309998,"end":38.55,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.19025754928588867},{"word":"try","start":38.55,"end":38.79,"confidence":0.9838867,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.1526065319776535},{"word":"and","start":38.79,"end":38.87,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15760399401187897},{"word":"contact","start":38.87,"end":39.27,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.14505726099014282},{"word":"somebody","start":39.27,"end":39.59,"confidence":0.95825195,"punctuated_word":"somebody.","sentiment":"neutral","sentiment_score":-0.1577875167131424},{"word":"apparently","start":39.59,"end":39.989998,"confidence":0.95288086,"punctuated_word":"Apparently,","sentiment":"neutral","sentiment_score":-0.19886386394500732},{"word":"the","start":39.989998,"end":40.07,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2682322561740875},{"word":"box","start":40.07,"end":40.57,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.2384001910686493},{"word":"on","start":40.629997,"end":40.71,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2445618063211441},{"word":"the","start":40.71,"end":40.87,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24916358292102816},{"word":"wall","start":40.87,"end":41.19,"confidence":1.0,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":-0.21878044307231903},{"word":"maybe","start":41.19,"end":41.51,"confidence":0.8496094,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.37058550119400024},{"word":"needs","start":41.51,"end":41.91,"confidence":0.9428711,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.3380335569381714},{"word":"replacing","start":41.91,"end":42.41,"confidence":0.8859863,"punctuated_word":"replacing.","sentiment":"neutral","sentiment_score":-0.2431376725435257},{"word":"but","start":44.995003,"end":45.395,"confidence":0.74072266,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.0955105870962143},{"word":"yeah","start":45.395,"end":45.715,"confidence":0.9399414,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.08956433832645416},{"word":"i","start":45.715,"end":45.955,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0801912397146225},{"word":"i","start":45.955,"end":46.035004,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.058044470846652985},{"word":"i've","start":46.115,"end":46.355,"confidence":0.986084,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02193010412156582},{"word":"signed","start":46.355,"end":46.595,"confidence":0.9819336,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.02118309959769249},{"word":"up","start":46.595,"end":46.755,"confidence":0.99316406,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0105707086622715},{"word":"last","start":46.755,"end":47.155,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.013217274099588394},{"word":"thursday","start":47.155,"end":47.655,"confidence":0.7841797,"punctuated_word":"Thursday,","sentiment":"neutral","sentiment_score":-0.02333376742899418},{"word":"actually","start":47.715,"end":48.115,"confidence":0.76538086,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.03842845559120178},{"word":"and","start":48.115,"end":48.615,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026117660105228424},{"word":"it's","start":48.715004,"end":49.215004,"confidence":0.77124023,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04180949181318283},{"word":"yeah","start":49.395,"end":49.635002,"confidence":0.9819336,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05534355342388153},{"word":"and","start":49.635002,"end":49.795002,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02945900335907936},{"word":"it's","start":49.795002,"end":50.035,"confidence":0.93115234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0397116094827652},{"word":"now","start":50.035,"end":50.355,"confidence":0.9892578,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.035438552498817444},{"word":"was","start":51.075,"end":51.315002,"confidence":0.9604492,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04727505147457123},{"word":"it","start":51.315002,"end":51.475,"confidence":0.9902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03956225141882896},{"word":"wednesday","start":51.475,"end":51.955,"confidence":0.9445801,"punctuated_word":"Wednesday?","sentiment":"neutral","sentiment_score":-0.05858690291643143},{"word":"so","start":51.955,"end":52.035004,"confidence":0.875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1780489683151245},{"word":"and","start":52.115,"end":52.275,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2121959924697876},{"word":"i","start":52.275,"end":52.355,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27628546953201294},{"word":"still","start":52.355,"end":52.515,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2756723165512085},{"word":"haven't","start":52.515,"end":52.835,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2553881108760834},{"word":"had","start":52.835,"end":52.915,"confidence":0.93847656,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.33859336376190186},{"word":"my","start":52.915,"end":53.155,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3936738669872284},{"word":"internet","start":53.155,"end":53.655,"confidence":0.91186523,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.3034363389015198},{"word":"yeah","start":68.71,"end":68.95,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16413290798664093},{"word":"that'd","start":68.95,"end":69.19,"confidence":0.9838867,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.27041101455688477},{"word":"be","start":69.19,"end":69.270004,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2599070370197296},{"word":"great","start":69.270004,"end":69.51,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.3442894220352173},{"word":"okay","start":69.51,"end":69.75,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13444335758686066},{"word":"my","start":69.75,"end":69.91,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06516403704881668},{"word":"name","start":69.91,"end":70.07,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08588607609272003},{"word":"is","start":70.07,"end":70.23,"confidence":0.6245117,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07631124556064606},{"word":"melanie","start":70.23,"end":70.71,"confidence":0.8095703,"punctuated_word":"Melanie","sentiment":"neutral","sentiment_score":0.09288602322340012},{"word":"mason","start":70.71,"end":71.085,"confidence":0.9797363,"punctuated_word":"Mason,","sentiment":"neutral","sentiment_score":0.06098507344722748},{"word":"m","start":71.165,"end":71.405,"confidence":1.0,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.07542943954467773},{"word":"a","start":71.405,"end":71.485,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07981076836585999},{"word":"l","start":71.485,"end":71.965,"confidence":0.99121094,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.08283041417598724},{"word":"i","start":71.965,"end":72.205,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06617653369903564},{"word":"n","start":72.205,"end":72.705,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.06655459851026535},{"word":"i","start":72.765,"end":72.924995,"confidence":0.9370117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06692081689834595},{"word":"a","start":72.924995,"end":73.424995,"confidence":0.66674805,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.053685396909713745},{"word":"mason","start":74.445,"end":74.945,"confidence":0.8977051,"punctuated_word":"Mason,","sentiment":"neutral","sentiment_score":0.02571067214012146},{"word":"m","start":75.645,"end":75.885,"confidence":0.9526367,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.03288424760103226},{"word":"i","start":75.885,"end":76.284996,"confidence":0.6826172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.042771682143211365},{"word":"s","start":76.284996,"end":76.604996,"confidence":0.99902344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.045118916779756546},{"word":"o","start":76.604996,"end":77.005,"confidence":0.83984375,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.050735097378492355},{"word":"n","start":77.005,"end":77.244995,"confidence":0.9873047,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.041609324514865875},{"word":"n","start":77.244995,"end":77.744995,"confidence":0.8339844,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.04233172535896301},{"word":"oh","start":78.284996,"end":78.525,"confidence":0.79711914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1560652107000351},{"word":"one","start":78.525,"end":78.765,"confidence":0.9560547,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.18773135542869568},{"word":"n","start":78.765,"end":79.265,"confidence":0.7883301,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.16348397731781006},{"word":"yes","start":134.445,"end":134.945,"confidence":0.98583984,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07227914035320282},{"word":"yep","start":153.015,"end":153.515,"confidence":0.79052734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15874695777893066},{"word":"yeah","start":158.05501,"end":158.55501,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02429157868027687},{"word":"yeah","start":174.98,"end":175.29999,"confidence":0.8718262,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03046664595603943},{"word":"okay","start":175.29999,"end":175.78,"confidence":0.95874023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07229769229888916},{"word":"so","start":175.78,"end":176.28,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18974393606185913},{"word":"the","start":176.42,"end":176.58,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2799686789512634},{"word":"$30","start":176.58,"end":177.29999,"confidence":0.9700928,"punctuated_word":"$30,","sentiment":"neutral","sentiment_score":-0.24583154916763303},{"word":"i'm","start":177.29999,"end":177.37999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.33942294120788574},{"word":"not","start":177.37999,"end":177.54,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46808332204818726},{"word":"sure","start":177.54,"end":177.78,"confidence":1.0,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.44712576270103455},{"word":"why","start":177.78,"end":178.01999,"confidence":0.9970703,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.4688177704811096},{"word":"i","start":178.01999,"end":178.09999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4731440842151642},{"word":"have","start":178.09999,"end":178.26,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4634472131729126},{"word":"to","start":178.26,"end":178.34,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4800069332122803},{"word":"pay","start":178.34,"end":178.5,"confidence":1.0,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.5022198557853699},{"word":"that","start":178.5,"end":178.73999,"confidence":0.7775879,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.39117079973220825},{"word":"i","start":178.73999,"end":178.9,"confidence":0.5722656,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4569044411182403},{"word":"don't","start":178.9,"end":179.14,"confidence":0.98999023,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3965657651424408},{"word":"have","start":179.14,"end":179.29999,"confidence":0.9921875,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.36052802205085754},{"word":"it","start":179.29999,"end":179.45999,"confidence":0.99121094,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4100641012191773},{"word":"at","start":179.45999,"end":179.54,"confidence":0.9970703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.43281933665275574},{"word":"the","start":179.54,"end":179.62,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38338643312454224},{"word":"moment","start":179.62,"end":179.94,"confidence":0.9819336,"punctuated_word":"moment","sentiment":"negative","sentiment_score":-0.37808406352996826},{"word":"until","start":179.94,"end":180.18,"confidence":0.41235352,"punctuated_word":"until","sentiment":"negative","sentiment_score":-0.3426864445209503},{"word":"i","start":180.18,"end":180.26,"confidence":0.94189453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3147032558917999},{"word":"get","start":180.26,"end":180.42,"confidence":0.8618164,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.3079260587692261},{"word":"paid","start":180.42,"end":180.65999,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.2684551477432251},{"word":"next","start":180.65999,"end":181.06,"confidence":0.8730469,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":-0.2982162535190582},{"word":"so","start":181.06,"end":181.56,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.23050451278686523},{"word":"i","start":182.155,"end":182.655,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2538120746612549},{"word":"i","start":183.83499,"end":183.915,"confidence":0.7324219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2637910544872284},{"word":"is","start":184.075,"end":184.235,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.26621073484420776},{"word":"that","start":184.235,"end":184.39499,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21811145544052124},{"word":"because","start":184.39499,"end":184.89499,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.18095386028289795},{"word":"of","start":185.275,"end":185.67499,"confidence":0.90234375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22747868299484253},{"word":"the","start":185.67499,"end":186.17499,"confidence":0.68310547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2697018086910248},{"word":"the","start":186.39499,"end":186.555,"confidence":0.9375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22881507873535156},{"word":"for","start":186.635,"end":186.875,"confidence":0.9707031,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2147759199142456},{"word":"the","start":186.875,"end":186.955,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2171926200389862},{"word":"modem","start":186.955,"end":187.355,"confidence":0.9951172,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.1894506961107254},{"word":"or","start":187.355,"end":187.515,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2010040283203125},{"word":"something","start":187.515,"end":187.915,"confidence":0.7340088,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.2114872932434082},{"word":"or","start":187.915,"end":188.075,"confidence":0.9941406,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.17314784228801727},{"word":"that","start":188.075,"end":188.195,"confidence":0.25878906,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18346643447875977},{"word":"because","start":188.315,"end":188.47499,"confidence":0.9658203,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1800273358821869},{"word":"i","start":188.47499,"end":188.715,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19150646030902865},{"word":"i","start":188.715,"end":188.875,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18445880711078644},{"word":"thought","start":188.875,"end":189.19499,"confidence":0.8051758,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.15219531953334808},{"word":"that","start":189.19499,"end":189.69499,"confidence":0.92578125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11343493312597276},{"word":"and","start":189.995,"end":190.155,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11317244917154312},{"word":"and","start":190.155,"end":190.315,"confidence":0.8198242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0780598521232605},{"word":"then","start":190.315,"end":190.555,"confidence":0.9902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1452098935842514},{"word":"i've","start":190.555,"end":190.635,"confidence":0.9436035,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1489101201295853},{"word":"got","start":190.635,"end":190.795,"confidence":0.9604492,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1687483787536621},{"word":"yeah","start":192.39499,"end":192.635,"confidence":0.9667969,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1452925205230713},{"word":"and","start":192.635,"end":192.795,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.19370540976524353},{"word":"then","start":192.795,"end":193.11499,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.20496942102909088},{"word":"they","start":193.11499,"end":193.355,"confidence":0.9951172,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2606782913208008},{"word":"told","start":193.355,"end":193.67499,"confidence":0.9951172,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.3056262135505676},{"word":"me","start":193.67499,"end":193.915,"confidence":0.98535156,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2837088704109192},{"word":"i've","start":193.995,"end":194.235,"confidence":0.97143555,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2805808186531067},{"word":"got","start":194.235,"end":194.39499,"confidence":0.9902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.31829750537872314},{"word":"that","start":194.39499,"end":194.555,"confidence":0.83251953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2833462655544281},{"word":"many","start":194.555,"end":194.875,"confidence":0.9921875,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.2805509567260742},{"word":"messages","start":194.875,"end":195.375,"confidence":0.45117188,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.2226307988166809},{"word":"from","start":195.67499,"end":195.83499,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.29063212871551514},{"word":"you","start":195.83499,"end":195.995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28178995847702026},{"word":"guys","start":195.995,"end":196.315,"confidence":0.9970703,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.2540920376777649},{"word":"saying","start":196.315,"end":196.815,"confidence":0.9667969,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.25993612408638},{"word":"one","start":197.16,"end":197.4,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.27540123462677},{"word":"time","start":197.4,"end":197.56,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.22764474153518677},{"word":"it","start":197.56,"end":197.72,"confidence":0.8183594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2730116844177246},{"word":"was","start":197.72,"end":197.88,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.31331923604011536},{"word":"$10","start":197.88,"end":198.59999,"confidence":0.9139404,"punctuated_word":"$10,","sentiment":"neutral","sentiment_score":-0.24310657382011416},{"word":"then","start":198.59999,"end":198.84,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.2515663504600525},{"word":"the","start":198.84,"end":199.0,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.265388160943985},{"word":"next","start":199.0,"end":199.24,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2161984145641327},{"word":"time","start":199.24,"end":199.4,"confidence":0.97802734,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.21084855496883392},{"word":"it's","start":199.4,"end":199.9,"confidence":0.8491211,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.19715386629104617},{"word":"the","start":200.12,"end":200.2,"confidence":0.4177246,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2097868770360947},{"word":"next","start":200.2,"end":200.52,"confidence":0.7919922,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.19978074729442596},{"word":"time","start":200.52,"end":200.68,"confidence":0.99609375,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1535392999649048},{"word":"it's","start":200.68,"end":200.84,"confidence":0.9797363,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12721014022827148},{"word":"complimentary","start":200.84,"end":201.34,"confidence":0.96240234,"punctuated_word":"complimentary.","sentiment":"neutral","sentiment_score":-0.1752438247203827},{"word":"so","start":202.59999,"end":202.84,"confidence":0.81347656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2710787355899811},{"word":"apparently","start":202.84,"end":203.31999,"confidence":0.6765137,"punctuated_word":"apparently,","sentiment":"negative","sentiment_score":-0.34992027282714844},{"word":"i","start":203.31999,"end":203.4,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40496864914894104},{"word":"don't","start":203.4,"end":203.64,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.318977028131485},{"word":"have","start":203.64,"end":203.8,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2777620255947113},{"word":"to","start":203.8,"end":203.95999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.39049577713012695},{"word":"pay","start":203.95999,"end":204.12,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.38352400064468384},{"word":"that","start":204.12,"end":204.62,"confidence":0.91845703,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.35307684540748596},{"word":"so","start":205.16,"end":205.56,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.3308852016925812},{"word":"because","start":205.56,"end":205.88,"confidence":0.4880371,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.33993926644325256},{"word":"of","start":205.88,"end":206.04,"confidence":0.95166016,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.364006906747818},{"word":"this","start":206.04,"end":206.44,"confidence":0.8935547,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4010296165943146},{"word":"buck","start":206.44,"end":206.68,"confidence":0.2442627,"punctuated_word":"buck","sentiment":"negative","sentiment_score":-0.3613102436065674},{"word":"around","start":206.68,"end":207.18,"confidence":0.83618164,"punctuated_word":"around,","sentiment":"negative","sentiment_score":-0.38825371861457825},{"word":"he's","start":207.8,"end":208.3,"confidence":0.7766113,"punctuated_word":"he's","sentiment":"negative","sentiment_score":-0.41670098900794983},{"word":"he's","start":208.92,"end":209.08,"confidence":0.6152344,"punctuated_word":"he's","sentiment":"negative","sentiment_score":-0.41384023427963257},{"word":"he's","start":209.08,"end":209.31999,"confidence":0.7149658,"punctuated_word":"he's","sentiment":"negative","sentiment_score":-0.475024938583374},{"word":"kept","start":209.31999,"end":209.56,"confidence":0.97509766,"punctuated_word":"kept","sentiment":"negative","sentiment_score":-0.5716633200645447},{"word":"adding","start":209.56,"end":209.88,"confidence":0.89746094,"punctuated_word":"adding","sentiment":"negative","sentiment_score":-0.4931774139404297},{"word":"non","start":209.88,"end":210.04,"confidence":0.39257812,"punctuated_word":"non","sentiment":"negative","sentiment_score":-0.4194014072418213},{"word":"charges","start":210.04,"end":210.44,"confidence":0.66748047,"punctuated_word":"charges.","sentiment":"negative","sentiment_score":-0.35466745495796204},{"word":"i'm","start":210.44,"end":210.59999,"confidence":0.90649414,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4074994921684265},{"word":"not","start":210.59999,"end":210.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.403721421957016},{"word":"sure","start":210.84,"end":211.0,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.3759039938449859},{"word":"why","start":211.0,"end":211.485,"confidence":0.96191406,"punctuated_word":"why.","sentiment":"negative","sentiment_score":-0.333983838558197},{"word":"but","start":211.565,"end":211.645,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2356298863887787},{"word":"yeah","start":211.725,"end":212.125,"confidence":0.90283203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.19643525779247284},{"word":"so","start":212.125,"end":212.445,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2400956153869629},{"word":"someone","start":212.445,"end":212.765,"confidence":0.8828125,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.2769707441329956},{"word":"if","start":212.845,"end":213.005,"confidence":0.96533203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.23620674014091492},{"word":"you","start":213.005,"end":213.085,"confidence":0.59228516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2668602764606476},{"word":"come","start":213.085,"end":213.245,"confidence":0.8618164,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2630123496055603},{"word":"out","start":213.245,"end":213.325,"confidence":0.8491211,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19197514653205872},{"word":"and","start":213.325,"end":213.485,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23234513401985168},{"word":"install","start":213.485,"end":213.885,"confidence":0.9741211,"punctuated_word":"install","sentiment":"neutral","sentiment_score":-0.1990131437778473},{"word":"the","start":213.885,"end":214.205,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23656752705574036},{"word":"the","start":214.205,"end":214.365,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22493267059326172},{"word":"modem","start":214.365,"end":214.865,"confidence":0.7285156,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":-0.2104011029005051},{"word":"but","start":215.245,"end":215.405,"confidence":0.9902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.22378621995449063},{"word":"apparently","start":215.405,"end":215.885,"confidence":0.7084961,"punctuated_word":"apparently,","sentiment":"negative","sentiment_score":-0.38526785373687744},{"word":"it's","start":215.885,"end":216.125,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3558012843132019},{"word":"it's","start":216.125,"end":216.285,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3922886252403259},{"word":"another","start":216.285,"end":216.685,"confidence":0.99316406,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.34679752588272095},{"word":"issue","start":216.685,"end":217.005,"confidence":0.70410156,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.20668074488639832},{"word":"it's","start":217.005,"end":217.165,"confidence":0.91967773,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.23658469319343567},{"word":"technical","start":217.165,"end":217.645,"confidence":0.75683594,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.271689236164093},{"word":"issue","start":217.645,"end":217.965,"confidence":1.0,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.30186712741851807},{"word":"i'm","start":217.965,"end":218.125,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4836645722389221},{"word":"not","start":218.125,"end":218.285,"confidence":0.99609375,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5071577429771423},{"word":"paying","start":218.285,"end":218.525,"confidence":0.97998047,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.5104625225067139},{"word":"the","start":218.525,"end":218.685,"confidence":0.9921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5355385541915894},{"word":"$30","start":218.685,"end":219.245,"confidence":0.97387695,"punctuated_word":"$30.","sentiment":"negative","sentiment_score":-0.47807371616363525},{"word":"i'll","start":219.245,"end":219.745,"confidence":0.73339844,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.3080000877380371},{"word":"go","start":219.885,"end":220.045,"confidence":0.6245117,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.30909502506256104},{"word":"with","start":220.045,"end":220.205,"confidence":0.8959961,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2619902193546295},{"word":"someone","start":220.205,"end":220.525,"confidence":0.99609375,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.36344289779663086},{"word":"else","start":220.525,"end":221.025,"confidence":0.99658203,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.30946657061576843},{"word":"i'll","start":221.165,"end":221.405,"confidence":0.91552734,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.21944570541381836},{"word":"go","start":221.405,"end":221.565,"confidence":0.6069336,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.20748524367809296},{"word":"with","start":221.565,"end":221.645,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.18346992135047913},{"word":"someone","start":221.645,"end":221.965,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.21359460055828097},{"word":"else","start":221.965,"end":222.125,"confidence":0.9909668,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.19833074510097504},{"word":"so","start":222.125,"end":222.285,"confidence":0.51220703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11076965928077698},{"word":"i'm","start":222.285,"end":222.445,"confidence":0.953125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1440964788198471},{"word":"i'm","start":222.445,"end":222.605,"confidence":0.9758301,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14172302186489105},{"word":"just","start":222.605,"end":222.925,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13831037282943726},{"word":"you","start":223.5,"end":223.74,"confidence":0.7529297,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1416953057050705},{"word":"know","start":223.74,"end":224.06,"confidence":0.97436523,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.12142375856637956},{"word":"i","start":224.06,"end":224.3,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.154472678899765},{"word":"signed","start":224.3,"end":224.54,"confidence":0.6230469,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.10769680142402648},{"word":"up","start":224.54,"end":224.78,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06638948619365692},{"word":"with","start":224.78,"end":224.94,"confidence":0.5,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12789426743984222},{"word":"you","start":224.94,"end":225.1,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17963284254074097},{"word":"guys","start":225.1,"end":225.34,"confidence":0.9362793,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":-0.11440185457468031},{"word":"i","start":225.34,"end":225.42,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3661470115184784},{"word":"haven't","start":225.42,"end":225.66,"confidence":0.9975586,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.40107208490371704},{"word":"even","start":225.66,"end":225.82,"confidence":0.9873047,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.4186258316040039},{"word":"got","start":225.82,"end":225.98,"confidence":0.9902344,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4475584626197815},{"word":"the","start":225.98,"end":226.06,"confidence":0.98828125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.414371132850647},{"word":"internet","start":226.06,"end":226.38,"confidence":0.72924805,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.30262988805770874},{"word":"so","start":226.38,"end":226.54,"confidence":0.81347656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2818794250488281},{"word":"i'm","start":226.54,"end":226.62,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3645067811012268},{"word":"not","start":226.62,"end":226.7,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.381134957075119},{"word":"paying","start":226.7,"end":226.86,"confidence":0.98095703,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.4159407615661621},{"word":"nothing","start":226.86,"end":227.18,"confidence":0.99609375,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.4446830451488495},{"word":"until","start":227.18,"end":227.5,"confidence":0.7705078,"punctuated_word":"until","sentiment":"negative","sentiment_score":-0.46639981865882874},{"word":"i","start":227.5,"end":227.58,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.381134033203125},{"word":"get","start":227.58,"end":227.66,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4002228379249573},{"word":"the","start":227.66,"end":227.74,"confidence":0.9892578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3470774292945862},{"word":"internet","start":227.74,"end":228.24,"confidence":0.99609375,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.29552343487739563},{"word":"yeah","start":228.62,"end":229.12,"confidence":0.9592285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07482694089412689},{"word":"okay","start":229.42,"end":229.92,"confidence":0.798584,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03152255713939667},{"word":"yeah","start":230.62,"end":231.12,"confidence":0.8469238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04182932898402214},{"word":"yeah","start":232.94,"end":233.44,"confidence":0.9604492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011394781060516834},{"word":"yes","start":249.245,"end":249.48,"confidence":0.6378174,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10201115906238556},{"word":"that'll","start":250.68,"end":251.0,"confidence":0.5617676,"punctuated_word":"That'll","sentiment":"positive","sentiment_score":0.4685325026512146},{"word":"be","start":251.0,"end":251.15999,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5448851585388184},{"word":"great","start":251.15999,"end":251.31999,"confidence":0.9394531,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.4540982246398926},{"word":"but","start":251.31999,"end":251.48,"confidence":0.94921875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.12451249361038208},{"word":"i'll","start":251.48,"end":251.64,"confidence":0.79174805,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07570195198059082},{"word":"just","start":251.64,"end":251.8,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06966152787208557},{"word":"yeah","start":251.87999,"end":252.04,"confidence":0.9851074,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06375308334827423},{"word":"well","start":252.04,"end":252.54,"confidence":0.71191406,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.055631741881370544},{"word":"i'll","start":252.68,"end":252.76,"confidence":0.63757324,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10373441874980928},{"word":"connect","start":252.76,"end":253.23999,"confidence":0.76464844,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.10543985664844512},{"word":"it","start":253.23999,"end":253.4,"confidence":0.7294922,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09557750076055528},{"word":"and","start":253.4,"end":253.56,"confidence":0.6616211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05681796744465828},{"word":"then","start":253.56,"end":253.72,"confidence":0.9921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07280658185482025},{"word":"then","start":253.72,"end":253.79999,"confidence":0.8198242,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06630407273769379},{"word":"we'll","start":253.79999,"end":253.95999,"confidence":0.97802734,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0528264045715332},{"word":"talk","start":253.95999,"end":254.2,"confidence":0.97387695,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":0.05728616565465927},{"word":"yeah","start":254.2,"end":254.36,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07339586317539215},{"word":"okay","start":254.36,"end":254.59999,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0952690839767456},{"word":"no","start":254.59999,"end":254.84,"confidence":0.97998047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11709442734718324},{"word":"worries","start":254.84,"end":255.15999,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.16540411114692688},{"word":"okay","start":255.15999,"end":255.4,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2098506391048431},{"word":"thank","start":255.4,"end":255.64,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.39898520708084106},{"word":"you","start":255.64,"end":256.14,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3143739700317383},{"word":"thank","start":263.56,"end":263.88,"confidence":0.8911133,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6531816720962524},{"word":"you","start":263.88,"end":264.04,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6032674908638},{"word":"very","start":264.04,"end":264.495,"confidence":0.7441406,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5667189359664917},{"word":"much","start":266.01498,"end":266.51498,"confidence":0.7368164,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6000553965568542},{"word":"what's","start":268.975,"end":269.055,"confidence":0.76660156,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.09626488387584686},{"word":"your","start":269.055,"end":269.215,"confidence":0.8178711,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0648704394698143},{"word":"name","start":269.215,"end":269.375,"confidence":0.9580078,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06701429933309555},{"word":"again","start":269.375,"end":269.875,"confidence":0.83203125,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.06423671543598175},{"word":"oh","start":272.495,"end":272.735,"confidence":0.86816406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0739193931221962},{"word":"melissa","start":272.735,"end":273.215,"confidence":0.97998047,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.06622195243835449},{"word":"okay","start":273.215,"end":273.455,"confidence":0.9812012,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.09237810969352722},{"word":"melissa","start":273.455,"end":273.955,"confidence":0.99853516,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.09338658303022385},{"word":"so","start":274.01498,"end":274.175,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10458354651927948},{"word":"you'll","start":274.175,"end":274.415,"confidence":0.8059082,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.12383176386356354},{"word":"get","start":274.415,"end":274.57498,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14213167130947113},{"word":"some","start":274.57498,"end":274.895,"confidence":0.8510742,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.10440230369567872},{"word":"you'll","start":275.135,"end":275.375,"confidence":0.7260742,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.1772415041923523},{"word":"get","start":275.375,"end":275.535,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.19504383206367493},{"word":"somebody","start":275.535,"end":276.01498,"confidence":0.9980469,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":0.15491271018981934},{"word":"out","start":276.01498,"end":276.255,"confidence":0.99121094,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.21409115195274353},{"word":"here","start":276.255,"end":276.495,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.23999819159507751},{"word":"to","start":276.495,"end":276.995,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20485451817512512},{"word":"sort","start":277.90997,"end":278.15,"confidence":0.9970703,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.17753492295742035},{"word":"this","start":278.15,"end":278.31,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18231433629989624},{"word":"out","start":278.31,"end":278.55,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.197273388504982},{"word":"very","start":278.55,"end":278.87,"confidence":0.9941406,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.2161908596754074},{"word":"soon","start":278.87,"end":279.27,"confidence":0.7203369,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.17795059084892273},{"word":"so","start":279.27,"end":279.66998,"confidence":0.84472656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10662432014942168},{"word":"yeah","start":279.75,"end":280.25,"confidence":0.8515625,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.111403189599514},{"word":"yeah","start":291.34998,"end":291.84998,"confidence":0.93481445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07594094425439835},{"word":"yeah","start":304.225,"end":304.705,"confidence":0.6750488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008026493713259697},{"word":"yeah","start":304.705,"end":305.10498,"confidence":0.66674805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0054206158965826035},{"word":"okay","start":305.10498,"end":305.60498,"confidence":0.74401855,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0034113172441720963},{"word":"yep","start":306.705,"end":307.205,"confidence":0.845459,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.01971484161913395},{"word":"i've","start":308.1,"end":308.18,"confidence":0.5675049,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11155293881893158},{"word":"had","start":308.18,"end":308.22,"confidence":0.44921875,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1071956753730774},{"word":"a","start":308.22,"end":308.26,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1098066419363022},{"word":"technician","start":308.26,"end":308.76,"confidence":0.9970703,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.08705224096775055},{"word":"out","start":308.97998,"end":309.22,"confidence":0.84814453,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.08815562725067139},{"word":"to","start":309.22,"end":309.46,"confidence":0.8310547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08383120596408844},{"word":"to","start":309.46,"end":309.62,"confidence":0.7783203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08475758135318756},{"word":"install","start":309.62,"end":310.12,"confidence":0.98535156,"punctuated_word":"install","sentiment":"neutral","sentiment_score":-0.042908042669296265},{"word":"the","start":310.18,"end":310.5,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09864027798175812},{"word":"modem","start":310.5,"end":310.97998,"confidence":0.88842773,"punctuated_word":"modem,","sentiment":"neutral","sentiment_score":-0.04735393449664116},{"word":"but","start":310.97998,"end":311.3,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1284831017255783},{"word":"it","start":311.3,"end":311.38,"confidence":0.9707031,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2679117023944855},{"word":"it","start":311.38,"end":311.54,"confidence":0.5498047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.29623231291770935},{"word":"just","start":311.54,"end":311.69998,"confidence":0.86572266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2118615359067917},{"word":"it","start":311.69998,"end":311.94,"confidence":0.7944336,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3289858400821686},{"word":"just","start":311.94,"end":312.18,"confidence":0.5053711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.29966238141059875},{"word":"not","start":312.18,"end":312.41998,"confidence":0.9633789,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3964988887310028},{"word":"up","start":312.41998,"end":312.58,"confidence":0.96875,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.2957843840122223},{"word":"and","start":312.58,"end":312.74,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2136426568031311},{"word":"going","start":312.74,"end":312.9,"confidence":0.84106445,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":-0.2306736707687378},{"word":"you","start":312.9,"end":313.06,"confidence":0.6142578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1463848352432251},{"word":"know","start":313.06,"end":313.13998,"confidence":0.89086914,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.1476694941520691},{"word":"like","start":313.13998,"end":313.3,"confidence":0.98535156,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16683942079544067},{"word":"i","start":313.3,"end":313.38,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11000317335128784},{"word":"said","start":313.38,"end":313.62,"confidence":0.9719238,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.12903210520744324},{"word":"they","start":313.62,"end":313.69998,"confidence":0.7373047,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.15253907442092896},{"word":"said","start":313.69998,"end":313.86,"confidence":0.9760742,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.1633957326412201},{"word":"it's","start":313.86,"end":313.94,"confidence":0.9326172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17342537641525269},{"word":"not","start":313.94,"end":314.18,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.155508890748024},{"word":"from","start":314.18,"end":314.26,"confidence":0.9790039,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.17719456553459167},{"word":"my","start":314.26,"end":314.41998,"confidence":0.9580078,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2066335529088974},{"word":"end","start":314.41998,"end":314.58,"confidence":0.7866211,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.1764390468597412},{"word":"it's","start":314.58,"end":314.82,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1399122029542923},{"word":"in","start":314.82,"end":314.9,"confidence":0.4975586,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11506813764572144},{"word":"their","start":314.9,"end":315.06,"confidence":0.9316406,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.12243033200502396},{"word":"end","start":315.06,"end":315.22,"confidence":0.85546875,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.11555220186710358},{"word":"but","start":315.22,"end":315.38,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11520228534936904},{"word":"then","start":315.38,"end":315.54,"confidence":0.9941406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12931473553180697},{"word":"he","start":315.54,"end":315.69998,"confidence":0.9760742,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.1162889301776886},{"word":"said","start":315.69998,"end":315.94,"confidence":0.9921875,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.13434454798698425},{"word":"it","start":315.94,"end":316.02,"confidence":0.96875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2035014033317566},{"word":"could","start":316.02,"end":316.18,"confidence":0.9970703,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.14582698047161102},{"word":"be","start":316.18,"end":316.34,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.19930988550186157},{"word":"the","start":316.34,"end":316.41998,"confidence":0.8613281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18503908812999725},{"word":"box","start":316.41998,"end":316.82,"confidence":0.9819336,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.14782869815826416},{"word":"anyway","start":316.82,"end":317.13998,"confidence":0.87158203,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.07412877678871155},{"word":"so","start":317.13998,"end":317.21997,"confidence":0.90527344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06716153025627136},{"word":"i","start":317.21997,"end":317.3,"confidence":0.7084961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08746787905693054},{"word":"but","start":317.38,"end":317.54,"confidence":0.94921875,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10646357387304306},{"word":"it's","start":317.54,"end":317.69998,"confidence":0.970459,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15564534068107605},{"word":"not","start":317.69998,"end":317.86,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16606377065181732},{"word":"because","start":317.86,"end":318.1,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.18583202362060547},{"word":"of","start":318.1,"end":318.26,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22270730137825012},{"word":"the","start":318.26,"end":318.34,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29467448592185974},{"word":"payment","start":318.34,"end":318.66,"confidence":0.61242676,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.23796644806861875},{"word":"it's","start":318.66,"end":318.82,"confidence":0.78125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.22907409071922305},{"word":"got","start":318.82,"end":318.9,"confidence":0.8154297,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.20927882194519043},{"word":"nothing","start":318.9,"end":319.22,"confidence":0.99902344,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.20962204039096832},{"word":"to","start":319.22,"end":319.3,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1854475885629654},{"word":"do","start":319.3,"end":319.46,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.23609843850135803},{"word":"with","start":319.46,"end":319.54,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.19875667989254},{"word":"the","start":319.54,"end":319.69998,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21458391845226288},{"word":"payment","start":319.69998,"end":320.02,"confidence":0.9182129,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.16486051678657532},{"word":"has","start":320.02,"end":320.26,"confidence":0.99609375,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1259031593799591},{"word":"it","start":320.26,"end":320.58,"confidence":0.9733887,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.11618490517139436},{"word":"like","start":320.58,"end":320.97998,"confidence":0.7805176,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.11093373596668243},{"word":"that","start":320.97998,"end":321.3,"confidence":0.45751953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07344820350408554},{"word":"that","start":321.3,"end":321.54,"confidence":0.8305664,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05162092298269272},{"word":"has","start":321.54,"end":322.04,"confidence":0.5917969,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.04067985340952873},{"word":"the","start":325.13498,"end":325.63498,"confidence":0.35205078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15635398030281067},{"word":"alright","start":329.055,"end":329.13498,"confidence":0.69177246,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.04733295738697052},{"word":"okay","start":329.13498,"end":329.63498,"confidence":0.9621582,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015922898426651955},{"word":"yeah","start":333.455,"end":333.955,"confidence":0.8354492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01088402420282364},{"word":"yeah","start":334.175,"end":334.675,"confidence":0.8684082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017346713691949844},{"word":"yeah","start":336.2,"end":336.7,"confidence":0.9001465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07017671316862106},{"word":"yeah","start":338.68,"end":339.18,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06480173766613007},{"word":"he","start":339.24,"end":339.32,"confidence":0.95947266,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.04390152916312218},{"word":"he's","start":339.4,"end":339.64,"confidence":0.9790039,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.05875422433018685},{"word":"been","start":339.64,"end":339.96,"confidence":0.93359375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07664015144109726},{"word":"at","start":339.96,"end":340.04,"confidence":0.5341797,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09039296209812164},{"word":"his","start":340.04,"end":340.28,"confidence":0.9658203,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.0704304650425911},{"word":"wife","start":340.28,"end":340.78,"confidence":0.85839844,"punctuated_word":"wife","sentiment":"neutral","sentiment_score":-0.09588463604450226},{"word":"to","start":341.0,"end":341.08002,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0788232684135437},{"word":"try","start":341.08002,"end":341.32,"confidence":0.99609375,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.06457096338272095},{"word":"and","start":341.32,"end":341.48,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05838987976312637},{"word":"do","start":341.48,"end":341.64,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08259870111942291},{"word":"it","start":341.64,"end":341.88,"confidence":0.7548828,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0660756379365921},{"word":"but","start":341.88,"end":342.04,"confidence":0.9838867,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05009220540523529},{"word":"and","start":342.12,"end":342.2,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05382373556494713},{"word":"i","start":342.2,"end":342.36002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.056781280785799026},{"word":"just","start":342.36002,"end":342.52,"confidence":0.9404297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.046420179307460785},{"word":"spoke","start":342.52,"end":342.76,"confidence":0.9482422,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.044149965047836304},{"word":"to","start":342.76,"end":342.84,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05345754697918892},{"word":"him","start":342.84,"end":343.08002,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0436168760061264},{"word":"before","start":343.08002,"end":343.58002,"confidence":0.72216797,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.05305970460176468},{"word":"but","start":344.12,"end":344.28,"confidence":0.87353516,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06284971535205841},{"word":"it's","start":344.28,"end":344.44,"confidence":0.9782715,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07516872882843018},{"word":"just","start":344.44,"end":344.56,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08421016484498978},{"word":"yeah","start":344.68,"end":344.92,"confidence":0.98999023,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07621095329523087},{"word":"he","start":344.92,"end":345.08002,"confidence":0.41455078,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.040688831359148026},{"word":"so","start":345.4,"end":345.72,"confidence":0.62841797,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.045225247740745544},{"word":"we're","start":345.72,"end":345.96,"confidence":0.94384766,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.046464141458272934},{"word":"just","start":345.96,"end":346.12,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04209267348051071},{"word":"waiting","start":346.12,"end":346.44,"confidence":0.9970703,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.03699211776256561},{"word":"on","start":346.44,"end":346.52,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.047906629741191864},{"word":"someone","start":346.52,"end":346.84,"confidence":0.99902344,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.04963504523038864},{"word":"to","start":346.84,"end":347.175,"confidence":0.94140625,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.04051067680120468},{"word":"yeah","start":347.335,"end":347.655,"confidence":0.93188477,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.039704397320747375},{"word":"someone","start":347.655,"end":348.055,"confidence":0.640625,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.03577481210231781},{"word":"else","start":348.055,"end":348.29498,"confidence":0.9980469,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.04006384685635567},{"word":"to","start":348.29498,"end":348.375,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04521971195936203},{"word":"come","start":348.375,"end":348.615,"confidence":0.9160156,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.04728200286626816},{"word":"out","start":348.615,"end":348.775,"confidence":0.5078125,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.035632818937301636},{"word":"and","start":348.775,"end":348.85498,"confidence":0.8491211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.040663719177246094},{"word":"yeah","start":348.935,"end":349.175,"confidence":0.9946289,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04227740690112114},{"word":"yeah","start":349.175,"end":349.41498,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007881778292357922},{"word":"okay","start":349.41498,"end":349.735,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0011544954031705856},{"word":"alright","start":349.735,"end":350.13498,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0150933638215065},{"word":"i","start":350.13498,"end":350.29498,"confidence":0.3857422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001586172729730606},{"word":"yep","start":353.895,"end":354.215,"confidence":0.8080241,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.029400652274489403},{"word":"alright","start":354.215,"end":354.715,"confidence":0.90112305,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.022885508835315704},{"word":"okay","start":355.335,"end":355.835,"confidence":0.85424805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011948468163609505},{"word":"that","start":369.66,"end":369.97998,"confidence":0.75341797,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.017426572740077972},{"word":"was","start":369.97998,"end":370.3,"confidence":0.8461914,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.015220001339912416},{"word":"correct","start":370.3,"end":370.8,"confidence":0.69189453,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0701373964548111},{"word":"thanks","start":371.58,"end":371.9,"confidence":0.8857422,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5234768390655518},{"word":"a","start":371.9,"end":372.06,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3940238952636719},{"word":"lot","start":372.06,"end":372.38,"confidence":0.99902344,"punctuated_word":"lot.","sentiment":"positive","sentiment_score":0.3420791029930115},{"word":"okay","start":372.38,"end":372.80093,"confidence":0.97558594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15136674046516418},{"word":"you","start":376.80093,"end":377.04092,"confidence":0.5336914,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2517542541027069},{"word":"too","start":377.04092,"end":377.20093,"confidence":0.9375,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.14218688011169434},{"word":"thank","start":377.20093,"end":377.44095,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.801193118095398},{"word":"you","start":377.44095,"end":377.60092,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7514784336090088},{"word":"bye","start":377.60092,"end":377.84094,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.36250460147857666},{"word":"bye","start":377.84094,"end":378.34094,"confidence":0.9526367,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.4267968535423279}],"paragraphs":{"transcript":"\nYeah. Hello. So I rang up last week to organize Internet, and so I did organize it. And then somebody a a technical support someone come out to put them through the router for me. Apparently, we can't get it connected and they reckon it's on your end.\n\nIt's not my end. So I've been the person that's been out here is the technician. His name is Dom. He's been great, but he said he said to me he's gonna try and contact somebody. Apparently, the box on the wall maybe needs replacing.\n\nBut, yeah, I I I've signed up last Thursday, actually, and it's yeah. And it's now was it Wednesday? So and I still haven't had my Internet. Yeah. That'd be great.\n\nOkay. My name is Melanie Mason, m a l I n I a. Mason, m I s o n n. Oh, one n. Yes.\n\nYep. Yeah. Yeah. Okay. So the $30, I'm not sure why I have to pay that.\n\nI don't have it at the moment until I get paid next. So I I is that because of the the for the modem or something? Or that because I I thought that and and then I've got yeah. And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary. So apparently, I don't have to pay that.\n\nSo because of this buck around, he's he's he's kept adding non charges. I'm not sure why. But yeah. So someone if you come out and install the the modem, but apparently, it's it's another issue. It's technical issue.\n\nI'm not paying the $30. I'll go with someone else. I'll go with someone else. So I'm I'm just you know, I signed up with you guys. I haven't even got the Internet.\n\nSo I'm not paying nothing until I get the Internet. Yeah. Okay. Yeah. Yeah.\n\nYes. That'll be great. But I'll just yeah. Well, I'll connect it and then then we'll talk. Yeah.\n\nOkay. No worries. Okay. Thank you. Thank you very much.\n\nWhat's your name again? Oh, Melissa. Okay, Melissa. So you'll get some you'll get somebody out here to sort this out very soon. So yeah.\n\nYeah. Yeah. Yeah. Okay. Yep.\n\nI've had a technician out to to install the modem, but it it just it just not up and going. You know, like I said, they said it's not from my end. It's in their end, but then he said it could be the box. Anyway, so I but it's not because of the payment. It's got nothing to do with the payment, has it?\n\nLike, that that has the alright. Okay. Yeah. Yeah. Yeah.\n\nYeah. He he's been at his wife to try and do it, but and I just spoke to him before. But it's just yeah. He so we're just waiting on someone to, yeah, someone else to come out and yeah. Yeah.\n\nOkay. Alright. I yep. Alright. Okay.\n\nThat was correct. Thanks a lot. Okay. You too. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.02416689321398735},{"text":"Hello.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.021104712039232257},{"text":"So I rang up last week to organize Internet, and so I did organize it.","start":4.96,"end":14.32,"sentiment":"neutral","sentiment_score":0.005055050551891327},{"text":"And then somebody a a technical support someone come out to put them through the router for me.","start":14.32,"end":22.515,"sentiment":"neutral","sentiment_score":-0.038122708805733256},{"text":"Apparently, we can't get it connected and they reckon it's on your end.","start":24.814999,"end":27.855,"sentiment":"neutral","sentiment_score":-0.23873268297085395}],"sentiment":"neutral","sentiment_score":-0.0764299223665148,"num_words":48,"start":4.08,"end":27.855},{"sentences":[{"text":"It's not my end.","start":27.855,"end":28.994999,"sentiment":"neutral","sentiment_score":-0.24819905683398247},{"text":"So I've been the person that's been out here is the technician.","start":30.07,"end":34.489998,"sentiment":"neutral","sentiment_score":-0.08968849449108045},{"text":"His name is Dom.","start":34.63,"end":36.09,"sentiment":"neutral","sentiment_score":-0.03014651732519269},{"text":"He's been great, but he said he said to me he's gonna try and contact somebody.","start":36.15,"end":39.59,"sentiment":"neutral","sentiment_score":-0.14974229969084263},{"text":"Apparently, the box on the wall maybe needs replacing.","start":39.59,"end":42.41,"sentiment":"neutral","sentiment_score":-0.26330654157532585}],"sentiment":"neutral","sentiment_score":-0.15456177555024625,"num_words":45,"start":27.855,"end":42.41},{"sentences":[{"text":"But, yeah, I I I've signed up last Thursday, actually, and it's yeah.","start":44.995003,"end":49.635002,"sentiment":"neutral","sentiment_score":-0.04424959621750391},{"text":"And it's now was it Wednesday?","start":49.635002,"end":51.955,"sentiment":"neutral","sentiment_score":-0.04167222852508227},{"text":"So and I still haven't had my Internet.","start":51.955,"end":53.655,"sentiment":"neutral","sentiment_score":-0.27916180342435837},{"text":"Yeah.","start":68.71,"end":68.95,"sentiment":"neutral","sentiment_score":0.16413290798664093},{"text":"That'd be great.","start":68.95,"end":69.51,"sentiment":"neutral","sentiment_score":0.2915358245372772}],"sentiment":"neutral","sentiment_score":-0.06515587637982061,"num_words":31,"start":44.995003,"end":69.51},{"sentences":[{"text":"Okay.","start":69.51,"end":69.75,"sentiment":"neutral","sentiment_score":0.13444335758686066},{"text":"My name is Melanie Mason, m a l I n I a.","start":69.75,"end":73.424995,"sentiment":"neutral","sentiment_score":0.07272003528972466},{"text":"Mason, m I s o n n.","start":74.445,"end":77.744995,"sentiment":"neutral","sentiment_score":0.040165952273777554},{"text":"Oh, one n.","start":78.284996,"end":79.265,"sentiment":"neutral","sentiment_score":0.16909351448218027},{"text":"Yes.","start":134.445,"end":134.945,"sentiment":"neutral","sentiment_score":0.07227914035320282}],"sentiment":"neutral","sentiment_score":0.0778252137824893,"num_words":24,"start":69.51,"end":134.945},{"sentences":[{"text":"Yep.","start":153.015,"end":153.515,"sentiment":"neutral","sentiment_score":0.15874695777893066},{"text":"Yeah.","start":158.05501,"end":158.55501,"sentiment":"neutral","sentiment_score":0.02429157868027687},{"text":"Yeah.","start":174.98,"end":175.29999,"sentiment":"neutral","sentiment_score":-0.03046664595603943},{"text":"Okay.","start":175.29999,"end":175.78,"sentiment":"neutral","sentiment_score":-0.07229769229888916},{"text":"So the $30, I'm not sure why I have to pay that.","start":175.78,"end":178.73999,"sentiment":"negative","sentiment_score":-0.395748570561409}],"sentiment":"neutral","sentiment_score":-0.2917942905332893,"num_words":16,"start":153.015,"end":178.73999},{"sentences":[{"text":"I don't have it at the moment until I get paid next.","start":178.73999,"end":181.06,"sentiment":"negative","sentiment_score":-0.3625282769401868},{"text":"So I I is that because of the the for the modem or something?","start":181.06,"end":187.915,"sentiment":"neutral","sentiment_score":-0.22666355861084803},{"text":"Or that because I I thought that and and then I've got yeah.","start":187.915,"end":192.635,"sentiment":"neutral","sentiment_score":-0.15212541130872873},{"text":"And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary.","start":192.635,"end":201.34,"sentiment":"neutral","sentiment_score":-0.2434394657611847},{"text":"So apparently, I don't have to pay that.","start":202.59999,"end":204.62,"sentiment":"negative","sentiment_score":-0.34372541680932045}],"sentiment":"neutral","sentiment_score":-0.25408957016311196,"num_words":76,"start":178.73999,"end":204.62},{"sentences":[{"text":"So because of this buck around, he's he's he's kept adding non charges.","start":205.16,"end":210.44,"sentiment":"negative","sentiment_score":-0.4099923624442174},{"text":"I'm not sure why.","start":210.44,"end":211.485,"sentiment":"negative","sentiment_score":-0.38027718663215637},{"text":"But yeah.","start":211.565,"end":212.125,"sentiment":"neutral","sentiment_score":-0.21603257209062576},{"text":"So someone if you come out and install the the modem, but apparently, it's it's another issue.","start":212.125,"end":217.005,"sentiment":"neutral","sentiment_score":-0.26405898262472716},{"text":"It's technical issue.","start":217.005,"end":217.965,"sentiment":"neutral","sentiment_score":-0.27004701892534894}],"sentiment":"neutral","sentiment_score":-0.32262098368925923,"num_words":39,"start":205.16,"end":217.965},{"sentences":[{"text":"I'm not paying the $30.","start":217.965,"end":219.245,"sentiment":"negative","sentiment_score":-0.5029794216156006},{"text":"I'll go with someone else.","start":219.245,"end":221.025,"sentiment":"neutral","sentiment_score":-0.3103989601135254},{"text":"I'll go with someone else.","start":221.165,"end":222.125,"sentiment":"neutral","sentiment_score":-0.20446524322032927},{"text":"So I'm I'm just you know, I signed up with you guys.","start":222.125,"end":225.34,"sentiment":"neutral","sentiment_score":-0.12904221067825952},{"text":"I haven't even got the Internet.","start":225.34,"end":226.38,"sentiment":"negative","sentiment_score":-0.3917340685923894}],"sentiment":"neutral","sentiment_score":-0.27236754740729474,"num_words":33,"start":217.965,"end":226.38},{"sentences":[{"text":"So I'm not paying nothing until I get the Internet.","start":226.38,"end":228.24,"sentiment":"negative","sentiment_score":-0.3778502523899078},{"text":"Yeah.","start":228.62,"end":229.12,"sentiment":"neutral","sentiment_score":-0.07482694089412689},{"text":"Okay.","start":229.42,"end":229.92,"sentiment":"neutral","sentiment_score":-0.03152255713939667},{"text":"Yeah.","start":230.62,"end":231.12,"sentiment":"neutral","sentiment_score":-0.04182932898402214},{"text":"Yeah.","start":232.94,"end":233.44,"sentiment":"neutral","sentiment_score":0.011394781060516834}],"sentiment":"neutral","sentiment_score":-0.2796633264182934,"num_words":14,"start":226.38,"end":233.44},{"sentences":[{"text":"Yes.","start":249.245,"end":249.48,"sentiment":"neutral","sentiment_score":0.10201115906238556},{"text":"That'll be great.","start":250.68,"end":251.31999,"sentiment":"positive","sentiment_score":0.48917196194330853},{"text":"But I'll just yeah.","start":251.31999,"end":252.04,"sentiment":"neutral","sentiment_score":0.08340726420283318},{"text":"Well, I'll connect it and then then we'll talk.","start":252.04,"end":254.2,"sentiment":"neutral","sentiment_score":0.07404719003372723},{"text":"Yeah.","start":254.2,"end":254.36,"sentiment":"neutral","sentiment_score":0.07339586317539215}],"sentiment":"neutral","sentiment_score":0.1468320375101434,"num_words":18,"start":249.245,"end":254.36},{"sentences":[{"text":"Okay.","start":254.36,"end":254.59999,"sentiment":"neutral","sentiment_score":0.0952690839767456},{"text":"No worries.","start":254.59999,"end":255.15999,"sentiment":"neutral","sentiment_score":0.14124926924705505},{"text":"Okay.","start":255.15999,"end":255.4,"sentiment":"neutral","sentiment_score":0.2098506391048431},{"text":"Thank you.","start":255.4,"end":256.14,"sentiment":"positive","sentiment_score":0.3566795885562897},{"text":"Thank you very much.","start":263.56,"end":266.51498,"sentiment":"positive","sentiment_score":0.6058058738708496}],"sentiment":"positive","sentiment_score":0.37242009341716764,"num_words":10,"start":254.36,"end":266.51498},{"sentences":[{"text":"What's your name again?","start":268.975,"end":269.875,"sentiment":"neutral","sentiment_score":0.07309658452868462},{"text":"Oh, Melissa.","start":272.495,"end":273.215,"sentiment":"neutral","sentiment_score":0.07007067278027534},{"text":"Okay, Melissa.","start":273.215,"end":273.955,"sentiment":"neutral","sentiment_score":0.09288234636187553},{"text":"So you'll get some you'll get somebody out here to sort this out very soon.","start":274.01498,"end":279.27,"sentiment":"neutral","sentiment_score":0.1741570194562276},{"text":"So yeah.","start":279.27,"end":280.25,"sentiment":"neutral","sentiment_score":0.10901375487446784}],"sentiment":"neutral","sentiment_score":0.1379470071196556,"num_words":25,"start":268.975,"end":280.25},{"sentences":[{"text":"Yeah.","start":291.34998,"end":291.84998,"sentiment":"neutral","sentiment_score":0.07594094425439835},{"text":"Yeah.","start":304.225,"end":304.705,"sentiment":"neutral","sentiment_score":0.008026493713259697},{"text":"Yeah.","start":304.705,"end":305.10498,"sentiment":"neutral","sentiment_score":0.0054206158965826035},{"text":"Okay.","start":305.10498,"end":305.60498,"sentiment":"neutral","sentiment_score":-0.0034113172441720963},{"text":"Yep.","start":306.705,"end":307.205,"sentiment":"neutral","sentiment_score":-0.01971484161913395}],"sentiment":"neutral","sentiment_score":0.01325237900018692,"num_words":5,"start":291.34998,"end":307.205},{"sentences":[{"text":"I've had a technician out to to install the modem, but it it just it just not up and going.","start":308.1,"end":312.9,"sentiment":"neutral","sentiment_score":-0.17654953207820653},{"text":"You know, like I said, they said it's not from my end.","start":312.9,"end":314.58,"sentiment":"neutral","sentiment_score":-0.15875543902317682},{"text":"It's in their end, but then he said it could be the box.","start":314.58,"end":316.82,"sentiment":"neutral","sentiment_score":-0.14381687916242158},{"text":"Anyway, so I but it's not because of the payment.","start":316.82,"end":318.66,"sentiment":"neutral","sentiment_score":-0.1598111130297184},{"text":"It's got nothing to do with the payment, has it?","start":318.66,"end":320.58,"sentiment":"neutral","sentiment_score":-0.1889810159802437}],"sentiment":"neutral","sentiment_score":-0.166055332754667,"num_words":65,"start":308.1,"end":320.58},{"sentences":[{"text":"Like, that that has the alright.","start":320.58,"end":329.13498,"sentiment":"neutral","sentiment_score":-0.08006160892546177},{"text":"Okay.","start":329.13498,"end":329.63498,"sentiment":"neutral","sentiment_score":-0.015922898426651955},{"text":"Yeah.","start":333.455,"end":333.955,"sentiment":"neutral","sentiment_score":-0.01088402420282364},{"text":"Yeah.","start":334.175,"end":334.675,"sentiment":"neutral","sentiment_score":-0.017346713691949844},{"text":"Yeah.","start":336.2,"end":336.7,"sentiment":"neutral","sentiment_score":-0.07017671316862106}],"sentiment":"neutral","sentiment_score":-0.05947000030428171,"num_words":10,"start":320.58,"end":336.7},{"sentences":[{"text":"Yeah.","start":338.68,"end":339.18,"sentiment":"neutral","sentiment_score":-0.06480173766613007},{"text":"He he's been at his wife to try and do it, but and I just spoke to him before.","start":339.24,"end":343.58002,"sentiment":"neutral","sentiment_score":-0.06251915328596767},{"text":"But it's just yeah.","start":344.12,"end":344.92,"sentiment":"neutral","sentiment_score":-0.07460989058017731},{"text":"He so we're just waiting on someone to, yeah, someone else to come out and yeah.","start":344.92,"end":349.175,"sentiment":"neutral","sentiment_score":-0.042258379980921745},{"text":"Yeah.","start":349.175,"end":349.41498,"sentiment":"neutral","sentiment_score":-0.007881778292357922}],"sentiment":"neutral","sentiment_score":-0.05451514805871539,"num_words":41,"start":338.68,"end":349.41498},{"sentences":[{"text":"Okay.","start":349.41498,"end":349.735,"sentiment":"neutral","sentiment_score":0.0011544954031705856},{"text":"Alright.","start":349.735,"end":350.13498,"sentiment":"neutral","sentiment_score":0.0150933638215065},{"text":"I yep.","start":350.13498,"end":354.215,"sentiment":"neutral","sentiment_score":-0.013907239772379398},{"text":"Alright.","start":354.215,"end":354.715,"sentiment":"neutral","sentiment_score":0.022885508835315704},{"text":"Okay.","start":355.335,"end":355.835,"sentiment":"neutral","sentiment_score":0.011948468163609505}],"sentiment":"neutral","sentiment_score":0.0038778927798072496,"num_words":6,"start":349.41498,"end":355.835},{"sentences":[{"text":"That was correct.","start":369.66,"end":370.8,"sentiment":"neutral","sentiment_score":0.034261323511600494},{"text":"Thanks a lot.","start":371.58,"end":372.38,"sentiment":"positive","sentiment_score":0.41985994577407837},{"text":"Okay.","start":372.38,"end":372.80093,"sentiment":"neutral","sentiment_score":0.15136674046516418},{"text":"You too.","start":376.80093,"end":377.20093,"sentiment":"neutral","sentiment_score":0.19697056710720062},{"text":"Thank you.","start":377.20093,"end":377.60092,"sentiment":"positive","sentiment_score":0.7763357758522034}],"sentiment":"neutral","sentiment_score":0.31457665765827353,"num_words":11,"start":369.66,"end":377.60092},{"sentences":[{"text":"Bye bye.","start":377.60092,"end":378.34094,"sentiment":"positive","sentiment_score":0.39465072751045227}],"sentiment":"positive","sentiment_score":0.39465072751045227,"num_words":2,"start":377.60092,"end":378.34094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. This is Arizona accounts. How may I help you today?\n\nChannel 1: Yeah. Hello. So I rang up last week to organize Internet, and so I did organize it. And then somebody a a technical support someone come out to put them through the router for me.\n\nChannel 0: Mhmm.\n\nChannel 1: Apparently, we can't get it connected and they reckon it's on your end. It's not my end. So I've been the person that's been out here is the technician. His name is Dom. He's been great, but he said he said to me he's gonna try and contact somebody.\n\nApparently, the box on the wall maybe needs replacing. But, yeah, I I I've signed up last Thursday, actually, and it's yeah. And it's now was it Wednesday? So and I still haven't had my Internet.\n\nChannel 0: Yeah. I appreciate your call today, and thank you so much for sharing that details on my end. Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update?\n\nChannel 1: Yeah. That'd be great. Okay. My name is Melanie Mason, m a l I n I a. Mason, m I s o n n.\n\nChannel 0: Okay.\n\nChannel 1: Oh, one\n\nChannel 0: Wonderful.\n\nChannel 1: n.\n\nChannel 0: Thank you so much. Nice to have you, Melanie, and that's great to hear that you're able to meet Dom. And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network. And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running. And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham.\n\nBut I could see in here that it says it's for Linham investigation, and\n\nChannel 1: Yes.\n\nChannel 0: they are sending out a field technician to sort this out. So, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician. But nothing to worry about your, billing date. Once your service has been connected, we will\n\nChannel 1: Yep.\n\nChannel 0: go ahead and change your billing date. That's the start of your billing date.\n\nChannel 1: Yeah.\n\nChannel 0: What is showing outstanding on your end is the $30 delivery fee. So if you're ready to settle this, if you need help, just let us know as well. Okay? But nothing to worry. They are on top of your account.\n\nChannel 1: Yeah. Okay. So the $30, I'm not sure why I have to pay that. I don't have it at the moment until I get paid next. So I I is that because of the the for the modem or something?\n\nOr that because I I thought\n\nChannel 0: Yeah.\n\nChannel 1: that and and\n\nChannel 0: That's\n\nChannel 1: then I've\n\nChannel 0: the\n\nChannel 1: got\n\nChannel 0: delivery fee.\n\nChannel 1: yeah. And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary. So apparently, I don't have to pay that. So because of this buck around, he's he's he's kept adding non charges. I'm not sure why.\n\nBut yeah. So someone if you come out and install the the modem, but apparently, it's it's another issue. It's technical issue. I'm not paying the $30.\n\nChannel 0: Yes.\n\nChannel 1: I'll go with someone else. I'll go with someone else. So I'm I'm just you know, I signed up with you guys. I haven't even got the Internet. So I'm not paying nothing until I get the Internet.\n\nYeah.\n\nChannel 0: I\n\nChannel 1: Okay.\n\nChannel 0: understand that. Nothing\n\nChannel 1: Yeah.\n\nChannel 0: to worry. As I've mentioned, I\n\nChannel 1: Yeah.\n\nChannel 0: I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network. But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection\n\nChannel 1: Yes.\n\nChannel 0: is ready. Okay?\n\nChannel 1: That'll be great. But I'll just yeah. Well,\n\nChannel 0: Yeah.\n\nChannel 1: I'll connect it and then then we'll talk. Yeah. Okay. No worries. Okay.\n\nThank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Yeah. Yes. We're on your account. Okay? We'll be happy to have your account be active and running for you to use the service.\n\nChannel 1: Thank\n\nChannel 0: So\n\nChannel 1: you\n\nChannel 0: we'll\n\nChannel 1: very\n\nChannel 0: get in touch with you. Thank you,\n\nChannel 1: much.\n\nChannel 0: Melanie. Please be safe, and have a good\n\nChannel 1: What's your name again?\n\nChannel 0: oh, my name is Melissa.\n\nChannel 1: Oh, Melissa. Okay, Melissa. So you'll\n\nChannel 0: Yeah.\n\nChannel 1: get some you'll get somebody out here to sort this out very soon. So yeah.\n\nChannel 0: Yes. What I'm going to do after our conversation is I will endorse your account to our tech team. In that way, they could check if there's any update with the appointment\n\nChannel 1: Yeah.\n\nChannel 0: confirmation, and then they will connect to you or give you an update because that's the last update showing on your account. We are awaiting for a schedule from Lindham to visit your premises\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah. Okay.\n\nChannel 0: technician, yeah,\n\nChannel 1: Yep.\n\nChannel 0: to sort it out.\n\nChannel 1: I've had a technician out to to install the modem, but it it just it just not up and going. You know, like I said, they said it's not from my end. It's in their end, but then he said it could be the box. Anyway, so I but it's not because of the payment. It's got nothing to do with the payment, has it?\n\nLike,\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: Yeah.\n\nChannel 1: that has\n\nChannel 0: It's nothing, yeah, it's nothing about the payment. It's\n\nChannel 1: the\n\nChannel 0: all about the network side as Dom took time\n\nChannel 1: alright. Okay.\n\nChannel 0: to, went to your place and send your router in person, and\n\nChannel 1: Yeah.\n\nChannel 0: then they try\n\nChannel 1: Yeah.\n\nChannel 0: to install. However, yeah, there's\n\nChannel 1: Yeah.\n\nChannel 0: some sort of issue about the network.\n\nChannel 1: Yeah.\n\nChannel 0: Reason why\n\nChannel 1: He he's\n\nChannel 0: they\n\nChannel 1: been\n\nChannel 0: already\n\nChannel 1: at his wife to try and do it, but and I just spoke to\n\nChannel 0: yeah.\n\nChannel 1: him before. But it's just yeah. He so we're just waiting on someone to, yeah, someone\n\nChannel 0: Correct.\n\nChannel 1: else to come out and yeah. Yeah. Okay.\n\nChannel 0: And\n\nChannel 1: Alright.\n\nChannel 0: then they\n\nChannel 1: I\n\nChannel 0: then right away, they updated Linham network about the\n\nChannel 1: yep.\n\nChannel 0: issue.\n\nChannel 1: Alright. Okay.\n\nChannel 0: So there's, yes, sometimes, it's really hard to get an appointment. But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit\n\nChannel 1: That\n\nChannel 0: your\n\nChannel 1: was\n\nChannel 0: premises.\n\nChannel 1: correct.\n\nChannel 0: Okay?\n\nChannel 1: Thanks a lot. Okay.\n\nChannel 0: Mhmm. You're welcome, Melanie. Have a good one, and be safe.\n\nChannel 1: You too. Thank you. Bye bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.045575160533189774},{"text":"This is Arizona accounts.","start":0.79999995,"end":2.1,"sentiment":"neutral","sentiment_score":0.08597895875573158},{"text":"How may I help you today?","start":2.1599998,"end":3.46,"sentiment":"neutral","sentiment_score":0.14333009098966917}],"sentiment":"neutral","sentiment_score":0.11358832195401192,"channel":0,"num_words":11,"start":0.32,"end":3.46},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.02416689321398735},{"text":"Hello.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.021104712039232257},{"text":"So I rang up last week to organize Internet, and so I did organize it.","start":4.96,"end":14.32,"sentiment":"neutral","sentiment_score":0.005055050551891327},{"text":"And then somebody a a technical support someone come out to put them through the router for me.","start":14.32,"end":22.515,"sentiment":"neutral","sentiment_score":-0.038122708805733256}],"sentiment":"neutral","sentiment_score":-0.01614603985633169,"channel":1,"num_words":35,"start":4.08,"end":22.515},{"sentences":[{"text":"Mhmm.","start":23.275,"end":23.775,"sentiment":"neutral","sentiment_score":-0.054135993123054504}],"sentiment":"neutral","sentiment_score":-0.054135993123054504,"channel":0,"num_words":1,"start":23.275,"end":23.775},{"sentences":[{"text":"Apparently, we can't get it connected and they reckon it's on your end.","start":24.814999,"end":27.855,"sentiment":"neutral","sentiment_score":-0.23873268297085395},{"text":"It's not my end.","start":27.855,"end":28.994999,"sentiment":"neutral","sentiment_score":-0.24819905683398247},{"text":"So I've been the person that's been out here is the technician.","start":30.07,"end":34.489998,"sentiment":"neutral","sentiment_score":-0.08968849449108045},{"text":"His name is Dom.","start":34.63,"end":36.09,"sentiment":"neutral","sentiment_score":-0.03014651732519269},{"text":"He's been great, but he said he said to me he's gonna try and contact somebody.","start":36.15,"end":39.59,"sentiment":"neutral","sentiment_score":-0.14974229969084263}],"sentiment":"neutral","sentiment_score":-0.15691930416743366,"channel":1,"num_words":49,"start":24.814999,"end":39.59},{"sentences":[{"text":"Apparently, the box on the wall maybe needs replacing.","start":39.59,"end":42.41,"sentiment":"neutral","sentiment_score":-0.26330654157532585},{"text":"But, yeah, I I I've signed up last Thursday, actually, and it's yeah.","start":44.995003,"end":49.635002,"sentiment":"neutral","sentiment_score":-0.04424959621750391},{"text":"And it's now was it Wednesday?","start":49.635002,"end":51.955,"sentiment":"neutral","sentiment_score":-0.04167222852508227},{"text":"So and I still haven't had my Internet.","start":51.955,"end":53.655,"sentiment":"neutral","sentiment_score":-0.27916180342435837}],"sentiment":"neutral","sentiment_score":-0.15078698398752344,"channel":1,"num_words":36,"start":39.59,"end":53.655},{"sentences":[{"text":"Yeah.","start":54.870003,"end":55.11,"sentiment":"neutral","sentiment_score":0.052394650876522064},{"text":"I appreciate your call today, and thank you so much for sharing that details on my end.","start":55.11,"end":60.25,"sentiment":"positive","sentiment_score":0.517362563049092},{"text":"Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update?","start":60.31,"end":68.01,"sentiment":"neutral","sentiment_score":0.19389683915221173}],"sentiment":"neutral","sentiment_score":0.32456550056614525,"channel":0,"num_words":41,"start":54.870003,"end":68.01},{"sentences":[{"text":"Yeah.","start":68.71,"end":68.95,"sentiment":"neutral","sentiment_score":0.16413290798664093},{"text":"That'd be great.","start":68.95,"end":69.51,"sentiment":"neutral","sentiment_score":0.2915358245372772},{"text":"Okay.","start":69.51,"end":69.75,"sentiment":"neutral","sentiment_score":0.13444335758686066},{"text":"My name is Melanie Mason, m a l I n I a.","start":69.75,"end":73.424995,"sentiment":"neutral","sentiment_score":0.07272003528972466},{"text":"Mason, m I s o n n.","start":74.445,"end":77.744995,"sentiment":"neutral","sentiment_score":0.040165952273777554}],"sentiment":"neutral","sentiment_score":0.09695774285743634,"channel":1,"num_words":24,"start":68.71,"end":77.744995},{"sentences":[{"text":"Okay.","start":78.135,"end":78.535,"sentiment":"neutral","sentiment_score":0.07687264680862427}],"sentiment":"neutral","sentiment_score":0.07687264680862427,"channel":0,"num_words":1,"start":78.135,"end":78.535},{"sentences":[{"text":"Oh, one","start":78.284996,"end":78.765,"sentiment":"neutral","sentiment_score":0.1718982830643654}],"sentiment":"neutral","sentiment_score":0.1718982830643654,"channel":1,"num_words":2,"start":78.284996,"end":78.765},{"sentences":[{"text":"Wonderful.","start":78.535,"end":79.035,"sentiment":"neutral","sentiment_score":0.22787731885910031}],"sentiment":"neutral","sentiment_score":0.22787731885910031,"channel":0,"num_words":1,"start":78.535,"end":79.035},{"sentences":[{"text":"n.","start":78.765,"end":79.265,"sentiment":"neutral","sentiment_score":0.16348397731781006}],"sentiment":"neutral","sentiment_score":0.16348397731781006,"channel":1,"num_words":1,"start":78.765,"end":79.265},{"sentences":[{"text":"Thank you so much.","start":79.975006,"end":81.095,"sentiment":"positive","sentiment_score":0.47395186126232147},{"text":"Nice to have you, Melanie, and that's great to hear that you're able to meet Dom.","start":81.095,"end":86.46,"sentiment":"positive","sentiment_score":0.6131354942917824},{"text":"And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network.","start":86.68,"end":100.104996,"sentiment":"neutral","sentiment_score":0.06534458252672966},{"text":"And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running.","start":100.725,"end":113.17,"sentiment":"neutral","sentiment_score":0.16714885890483855},{"text":"And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham.","start":113.79,"end":129.665,"sentiment":"neutral","sentiment_score":0.041472222202290326}],"sentiment":"neutral","sentiment_score":0.17455520579930056,"channel":0,"num_words":110,"start":79.975006,"end":129.665},{"sentences":[{"text":"But I could see in here that it says it's for Linham investigation, and","start":129.725,"end":134.48999,"sentiment":"neutral","sentiment_score":0.010376668934311186}],"sentiment":"neutral","sentiment_score":0.010376668934311186,"channel":0,"num_words":14,"start":129.725,"end":134.48999},{"sentences":[{"text":"Yes.","start":134.445,"end":134.945,"sentiment":"neutral","sentiment_score":0.07227914035320282}],"sentiment":"neutral","sentiment_score":0.07227914035320282,"channel":1,"num_words":1,"start":134.445,"end":134.945},{"sentences":[{"text":"they are sending out a field technician to sort this out.","start":134.48999,"end":137.87,"sentiment":"neutral","sentiment_score":0.058813466944477776},{"text":"So, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician.","start":138.09,"end":145.62999,"sentiment":"neutral","sentiment_score":0.0821311354637146},{"text":"But nothing to worry about your, billing date.","start":146.17,"end":149.70999,"sentiment":"neutral","sentiment_score":0.13057167176157236},{"text":"Once your service has been connected, we will","start":150.15501,"end":153.115,"sentiment":"neutral","sentiment_score":0.15189039520919323}],"sentiment":"neutral","sentiment_score":0.09679292300914197,"channel":0,"num_words":47,"start":134.48999,"end":153.115},{"sentences":[{"text":"Yep.","start":153.015,"end":153.515,"sentiment":"neutral","sentiment_score":0.15874695777893066}],"sentiment":"neutral","sentiment_score":0.15874695777893066,"channel":1,"num_words":1,"start":153.015,"end":153.515},{"sentences":[{"text":"go ahead and change your billing date.","start":153.115,"end":155.755,"sentiment":"neutral","sentiment_score":0.12784420805318014},{"text":"That's the start of your billing date.","start":155.755,"end":157.77501,"sentiment":"neutral","sentiment_score":0.07536605532680239}],"sentiment":"neutral","sentiment_score":0.10160513168999127,"channel":0,"num_words":14,"start":153.115,"end":157.77501},{"sentences":[{"text":"Yeah.","start":158.05501,"end":158.55501,"sentiment":"neutral","sentiment_score":0.02429157868027687}],"sentiment":"neutral","sentiment_score":0.02429157868027687,"channel":1,"num_words":1,"start":158.05501,"end":158.55501},{"sentences":[{"text":"What is showing outstanding on your end is the $30 delivery fee.","start":159.35501,"end":166.02,"sentiment":"neutral","sentiment_score":-0.20937476120889187},{"text":"So if you're ready to settle this, if you need help, just let us know as well.","start":166.02,"end":169.94,"sentiment":"neutral","sentiment_score":0.08422140634673483},{"text":"Okay?","start":169.94,"end":170.42001,"sentiment":"neutral","sentiment_score":0.07095406949520111},{"text":"But nothing to worry.","start":170.42001,"end":171.8,"sentiment":"neutral","sentiment_score":0.09461993165314198},{"text":"They are on top of your account.","start":172.34001,"end":174.52,"sentiment":"neutral","sentiment_score":0.12307751817362649}],"sentiment":"neutral","sentiment_score":0.005615687724657175,"channel":0,"num_words":41,"start":159.35501,"end":174.52},{"sentences":[{"text":"Yeah.","start":174.98,"end":175.29999,"sentiment":"neutral","sentiment_score":-0.03046664595603943},{"text":"Okay.","start":175.29999,"end":175.78,"sentiment":"neutral","sentiment_score":-0.07229769229888916},{"text":"So the $30, I'm not sure why I have to pay that.","start":175.78,"end":178.73999,"sentiment":"negative","sentiment_score":-0.395748570561409},{"text":"I don't have it at the moment until I get paid next.","start":178.73999,"end":181.06,"sentiment":"negative","sentiment_score":-0.3625282769401868},{"text":"So I I is that because of the the for the modem or something?","start":181.06,"end":187.915,"sentiment":"neutral","sentiment_score":-0.22666355861084803}],"sentiment":"neutral","sentiment_score":-0.3093844082206488,"channel":1,"num_words":40,"start":174.98,"end":187.915},{"sentences":[{"text":"Or that because I I thought","start":187.915,"end":189.19499,"sentiment":"neutral","sentiment_score":-0.17746703326702118}],"sentiment":"neutral","sentiment_score":-0.17746703326702118,"channel":1,"num_words":6,"start":187.915,"end":189.19499},{"sentences":[{"text":"Yeah.","start":188.995,"end":189.495,"sentiment":"neutral","sentiment_score":-0.11939677596092224}],"sentiment":"neutral","sentiment_score":-0.11939677596092224,"channel":0,"num_words":1,"start":188.995,"end":189.495},{"sentences":[{"text":"that and and","start":189.19499,"end":190.315,"sentiment":"neutral","sentiment_score":-0.10155574480692546}],"sentiment":"neutral","sentiment_score":-0.10155574480692546,"channel":1,"num_words":3,"start":189.19499,"end":190.315},{"sentences":[{"text":"That's","start":190.26,"end":190.57999,"sentiment":"neutral","sentiment_score":-0.1275721788406372}],"sentiment":"neutral","sentiment_score":-0.1275721788406372,"channel":0,"num_words":1,"start":190.26,"end":190.57999},{"sentences":[{"text":"then I've","start":190.315,"end":190.635,"sentiment":"neutral","sentiment_score":-0.14706000685691833}],"sentiment":"neutral","sentiment_score":-0.14706000685691833,"channel":1,"num_words":2,"start":190.315,"end":190.635},{"sentences":[{"text":"the","start":190.57999,"end":190.98,"sentiment":"neutral","sentiment_score":-0.15100114047527313}],"sentiment":"neutral","sentiment_score":-0.15100114047527313,"channel":0,"num_words":1,"start":190.57999,"end":190.98},{"sentences":[{"text":"got","start":190.635,"end":190.795,"sentiment":"neutral","sentiment_score":-0.1687483787536621}],"sentiment":"neutral","sentiment_score":-0.1687483787536621,"channel":1,"num_words":1,"start":190.635,"end":190.795},{"sentences":[{"text":"delivery fee.","start":190.98,"end":191.95999,"sentiment":"neutral","sentiment_score":-0.19112351536750793}],"sentiment":"neutral","sentiment_score":-0.19112351536750793,"channel":0,"num_words":2,"start":190.98,"end":191.95999},{"sentences":[{"text":"yeah.","start":192.39499,"end":192.635,"sentiment":"neutral","sentiment_score":-0.1452925205230713},{"text":"And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary.","start":192.635,"end":201.34,"sentiment":"neutral","sentiment_score":-0.2434394657611847},{"text":"So apparently, I don't have to pay that.","start":202.59999,"end":204.62,"sentiment":"negative","sentiment_score":-0.34372541680932045},{"text":"So because of this buck around, he's he's he's kept adding non charges.","start":205.16,"end":210.44,"sentiment":"negative","sentiment_score":-0.4099923624442174},{"text":"I'm not sure why.","start":210.44,"end":211.485,"sentiment":"negative","sentiment_score":-0.38027718663215637}],"sentiment":"neutral","sentiment_score":-0.30556090582500806,"channel":1,"num_words":55,"start":192.39499,"end":211.485},{"sentences":[{"text":"But yeah.","start":211.565,"end":212.125,"sentiment":"neutral","sentiment_score":-0.21603257209062576},{"text":"So someone if you come out and install the the modem, but apparently, it's it's another issue.","start":212.125,"end":217.005,"sentiment":"neutral","sentiment_score":-0.26405898262472716},{"text":"It's technical issue.","start":217.005,"end":217.965,"sentiment":"neutral","sentiment_score":-0.27004701892534894},{"text":"I'm not paying the $30.","start":217.965,"end":219.245,"sentiment":"negative","sentiment_score":-0.5029794216156006}],"sentiment":"neutral","sentiment_score":-0.30541133383909863,"channel":1,"num_words":27,"start":211.565,"end":219.245},{"sentences":[{"text":"Yes.","start":219.12,"end":219.62,"sentiment":"neutral","sentiment_score":-0.27392762899398804}],"sentiment":"neutral","sentiment_score":-0.27392762899398804,"channel":0,"num_words":1,"start":219.12,"end":219.62},{"sentences":[{"text":"I'll go with someone else.","start":219.245,"end":221.025,"sentiment":"neutral","sentiment_score":-0.3103989601135254},{"text":"I'll go with someone else.","start":221.165,"end":222.125,"sentiment":"neutral","sentiment_score":-0.20446524322032927},{"text":"So I'm I'm just you know, I signed up with you guys.","start":222.125,"end":225.34,"sentiment":"neutral","sentiment_score":-0.12904221067825952},{"text":"I haven't even got the Internet.","start":225.34,"end":226.38,"sentiment":"negative","sentiment_score":-0.3917340685923894},{"text":"So I'm not paying nothing until I get the Internet.","start":226.38,"end":228.24,"sentiment":"negative","sentiment_score":-0.3778502523899078}],"sentiment":"neutral","sentiment_score":-0.26978248632267904,"channel":1,"num_words":38,"start":219.245,"end":228.24},{"sentences":[{"text":"Yeah.","start":228.62,"end":229.12,"sentiment":"neutral","sentiment_score":-0.07482694089412689}],"sentiment":"neutral","sentiment_score":-0.07482694089412689,"channel":1,"num_words":1,"start":228.62,"end":229.12},{"sentences":[{"text":"I","start":229.295,"end":229.61499,"sentiment":"neutral","sentiment_score":-0.04052382707595825}],"sentiment":"neutral","sentiment_score":-0.04052382707595825,"channel":0,"num_words":1,"start":229.295,"end":229.61499},{"sentences":[{"text":"Okay.","start":229.42,"end":229.92,"sentiment":"neutral","sentiment_score":-0.03152255713939667}],"sentiment":"neutral","sentiment_score":-0.03152255713939667,"channel":1,"num_words":1,"start":229.42,"end":229.92},{"sentences":[{"text":"understand that.","start":229.61499,"end":230.415,"sentiment":"neutral","sentiment_score":-0.04248812422156334},{"text":"Nothing","start":230.415,"end":230.735,"sentiment":"neutral","sentiment_score":-0.013826142996549606}],"sentiment":"neutral","sentiment_score":-0.0329341304798921,"channel":0,"num_words":3,"start":229.61499,"end":230.735},{"sentences":[{"text":"Yeah.","start":230.62,"end":231.12,"sentiment":"neutral","sentiment_score":-0.04182932898402214}],"sentiment":"neutral","sentiment_score":-0.04182932898402214,"channel":1,"num_words":1,"start":230.62,"end":231.12},{"sentences":[{"text":"to worry.","start":230.735,"end":231.455,"sentiment":"neutral","sentiment_score":-0.056525206193327904},{"text":"As I've mentioned, I","start":231.455,"end":233.275,"sentiment":"neutral","sentiment_score":-0.014610314043238759}],"sentiment":"neutral","sentiment_score":-0.02858194475993514,"channel":0,"num_words":6,"start":230.735,"end":233.275},{"sentences":[{"text":"Yeah.","start":232.94,"end":233.44,"sentiment":"neutral","sentiment_score":0.011394781060516834}],"sentiment":"neutral","sentiment_score":0.011394781060516834,"channel":1,"num_words":1,"start":232.94,"end":233.44},{"sentences":[{"text":"I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network.","start":233.775,"end":241.715,"sentiment":"neutral","sentiment_score":0.028682195395231248},{"text":"But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection","start":242.06,"end":249.42,"sentiment":"neutral","sentiment_score":-0.001393463355033537}],"sentiment":"neutral","sentiment_score":0.012595215133461712,"channel":0,"num_words":43,"start":233.775,"end":249.42},{"sentences":[{"text":"Yes.","start":249.245,"end":249.48,"sentiment":"neutral","sentiment_score":0.10201115906238556}],"sentiment":"neutral","sentiment_score":0.10201115906238556,"channel":1,"num_words":1,"start":249.245,"end":249.48},{"sentences":[{"text":"is ready.","start":249.42,"end":249.98,"sentiment":"neutral","sentiment_score":0.13789016008377075},{"text":"Okay?","start":249.98,"end":250.48,"sentiment":"neutral","sentiment_score":0.19942277669906616}],"sentiment":"neutral","sentiment_score":0.15840103228886923,"channel":0,"num_words":3,"start":249.42,"end":250.48},{"sentences":[{"text":"That'll be great.","start":250.68,"end":251.31999,"sentiment":"positive","sentiment_score":0.48917196194330853},{"text":"But I'll just yeah.","start":251.31999,"end":252.04,"sentiment":"neutral","sentiment_score":0.08340726420283318},{"text":"Well,","start":252.04,"end":252.54,"sentiment":"neutral","sentiment_score":0.055631741881370544}],"sentiment":"neutral","sentiment_score":0.2320970855653286,"channel":1,"num_words":8,"start":250.68,"end":252.54},{"sentences":[{"text":"Yeah.","start":252.14,"end":252.64,"sentiment":"neutral","sentiment_score":0.07980088144540787}],"sentiment":"neutral","sentiment_score":0.07980088144540787,"channel":0,"num_words":1,"start":252.14,"end":252.64},{"sentences":[{"text":"I'll connect it and then then we'll talk.","start":252.68,"end":254.2,"sentiment":"neutral","sentiment_score":0.0763491210527718},{"text":"Yeah.","start":254.2,"end":254.36,"sentiment":"neutral","sentiment_score":0.07339586317539215},{"text":"Okay.","start":254.36,"end":254.59999,"sentiment":"neutral","sentiment_score":0.0952690839767456},{"text":"No worries.","start":254.59999,"end":255.15999,"sentiment":"neutral","sentiment_score":0.14124926924705505},{"text":"Okay.","start":255.15999,"end":255.4,"sentiment":"neutral","sentiment_score":0.2098506391048431}],"sentiment":"neutral","sentiment_score":0.09783131485948196,"channel":1,"num_words":13,"start":252.68,"end":255.4},{"sentences":[{"text":"Thank","start":255.4,"end":255.64,"sentiment":"positive","sentiment_score":0.39898520708084106}],"sentiment":"positive","sentiment_score":0.39898520708084106,"channel":1,"num_words":1,"start":255.4,"end":255.64},{"sentences":[{"text":"Yeah.","start":255.44499,"end":255.685,"sentiment":"positive","sentiment_score":0.3389332890510559}],"sentiment":"positive","sentiment_score":0.3389332890510559,"channel":0,"num_words":1,"start":255.44499,"end":255.685},{"sentences":[{"text":"you.","start":255.64,"end":256.14,"sentiment":"neutral","sentiment_score":0.3143739700317383}],"sentiment":"neutral","sentiment_score":0.3143739700317383,"channel":1,"num_words":1,"start":255.64,"end":256.14},{"sentences":[{"text":"Yeah.","start":255.685,"end":256.005,"sentiment":"neutral","sentiment_score":0.22436466813087463},{"text":"Yes.","start":256.005,"end":256.505,"sentiment":"neutral","sentiment_score":0.2464124858379364},{"text":"We're on your account.","start":256.565,"end":257.925,"sentiment":"neutral","sentiment_score":0.3188898414373398},{"text":"Okay?","start":257.925,"end":258.32498,"sentiment":"positive","sentiment_score":0.33647146821022034},{"text":"We'll be happy to have your account be active and running for you to use the service.","start":258.32498,"end":263.225,"sentiment":"positive","sentiment_score":0.7056497195187736}],"sentiment":"positive","sentiment_score":0.5866188841561476,"channel":0,"num_words":24,"start":255.685,"end":263.225},{"sentences":[{"text":"Thank","start":263.56,"end":263.88,"sentiment":"positive","sentiment_score":0.6531816720962524}],"sentiment":"positive","sentiment_score":0.6531816720962524,"channel":1,"num_words":1,"start":263.56,"end":263.88},{"sentences":[{"text":"So","start":263.685,"end":263.925,"sentiment":"positive","sentiment_score":0.6135481595993042}],"sentiment":"positive","sentiment_score":0.6135481595993042,"channel":0,"num_words":1,"start":263.685,"end":263.925},{"sentences":[{"text":"you","start":263.88,"end":264.04,"sentiment":"positive","sentiment_score":0.6032674908638}],"sentiment":"positive","sentiment_score":0.6032674908638,"channel":1,"num_words":1,"start":263.88,"end":264.04},{"sentences":[{"text":"we'll","start":263.925,"end":264.245,"sentiment":"positive","sentiment_score":0.5771679282188416}],"sentiment":"positive","sentiment_score":0.5771679282188416,"channel":0,"num_words":1,"start":263.925,"end":264.245},{"sentences":[{"text":"very","start":264.04,"end":264.495,"sentiment":"positive","sentiment_score":0.5667189359664917}],"sentiment":"positive","sentiment_score":0.5667189359664917,"channel":1,"num_words":1,"start":264.04,"end":264.495},{"sentences":[{"text":"get in touch with you.","start":264.245,"end":265.60498,"sentiment":"positive","sentiment_score":0.5411318182945252},{"text":"Thank you,","start":265.60498,"end":266.085,"sentiment":"positive","sentiment_score":0.6399267613887787}],"sentiment":"positive","sentiment_score":0.5693589448928833,"channel":0,"num_words":7,"start":264.245,"end":266.085},{"sentences":[{"text":"much.","start":266.01498,"end":266.51498,"sentiment":"positive","sentiment_score":0.6000553965568542}],"sentiment":"positive","sentiment_score":0.6000553965568542,"channel":1,"num_words":1,"start":266.01498,"end":266.51498},{"sentences":[{"text":"Melanie.","start":266.085,"end":266.585,"sentiment":"neutral","sentiment_score":0.3003636598587036},{"text":"Please be safe, and have a good","start":266.88498,"end":268.745,"sentiment":"neutral","sentiment_score":0.28529675943510874}],"sentiment":"neutral","sentiment_score":0.2871801219880581,"channel":0,"num_words":8,"start":266.085,"end":268.745},{"sentences":[{"text":"What's your name again?","start":268.975,"end":269.875,"sentiment":"neutral","sentiment_score":0.07309658452868462}],"sentiment":"neutral","sentiment_score":0.07309658452868462,"channel":1,"num_words":4,"start":268.975,"end":269.875},{"sentences":[{"text":"oh, my name is Melissa.","start":270.53,"end":271.83002,"sentiment":"neutral","sentiment_score":0.04292178675532341}],"sentiment":"neutral","sentiment_score":0.04292178675532341,"channel":0,"num_words":5,"start":270.53,"end":271.83002},{"sentences":[{"text":"Oh, Melissa.","start":272.495,"end":273.215,"sentiment":"neutral","sentiment_score":0.07007067278027534},{"text":"Okay, Melissa.","start":273.215,"end":273.955,"sentiment":"neutral","sentiment_score":0.09288234636187553},{"text":"So you'll","start":274.01498,"end":274.415,"sentiment":"neutral","sentiment_score":0.11420765519142151}],"sentiment":"neutral","sentiment_score":0.09238689144452412,"channel":1,"num_words":6,"start":272.495,"end":274.415},{"sentences":[{"text":"Yeah.","start":274.29,"end":274.79,"sentiment":"neutral","sentiment_score":0.1235770434141159}],"sentiment":"neutral","sentiment_score":0.1235770434141159,"channel":0,"num_words":1,"start":274.29,"end":274.79},{"sentences":[{"text":"get some you'll get somebody out here to sort this out very soon.","start":274.415,"end":279.27,"sentiment":"neutral","sentiment_score":0.1833799985738901},{"text":"So yeah.","start":279.27,"end":280.25,"sentiment":"neutral","sentiment_score":0.10901375487446784}],"sentiment":"neutral","sentiment_score":0.17346449941396713,"channel":1,"num_words":15,"start":274.415,"end":280.25},{"sentences":[{"text":"Yes.","start":280.13,"end":280.63,"sentiment":"neutral","sentiment_score":0.120794378221035},{"text":"What I'm going to do after our conversation is I will endorse your account to our tech team.","start":280.93002,"end":286.865,"sentiment":"neutral","sentiment_score":0.13752487550179163},{"text":"In that way, they could check if there's any update with the appointment","start":286.865,"end":290.805,"sentiment":"neutral","sentiment_score":0.1055798610815635}],"sentiment":"neutral","sentiment_score":0.12402438535355031,"channel":0,"num_words":32,"start":280.13,"end":290.805},{"sentences":[{"text":"Yeah.","start":291.34998,"end":291.84998,"sentiment":"neutral","sentiment_score":0.07594094425439835}],"sentiment":"neutral","sentiment_score":0.07594094425439835,"channel":1,"num_words":1,"start":291.34998,"end":291.84998},{"sentences":[{"text":"confirmation, and then they will connect to you or give you an update because that's the last update showing on your account.","start":291.585,"end":299.36002,"sentiment":"neutral","sentiment_score":0.09709421820430593},{"text":"We are awaiting for a schedule from Lindham to visit your premises","start":299.36002,"end":304.02002,"sentiment":"neutral","sentiment_score":0.025174805894494057}],"sentiment":"neutral","sentiment_score":0.07171089621260762,"channel":0,"num_words":34,"start":291.585,"end":304.02002},{"sentences":[{"text":"Yeah.","start":304.225,"end":304.705,"sentiment":"neutral","sentiment_score":0.008026493713259697}],"sentiment":"neutral","sentiment_score":0.008026493713259697,"channel":1,"num_words":1,"start":304.225,"end":304.705},{"sentences":[{"text":"for","start":304.32,"end":304.82,"sentiment":"neutral","sentiment_score":0.0006248839199542999}],"sentiment":"neutral","sentiment_score":0.0006248839199542999,"channel":0,"num_words":1,"start":304.32,"end":304.82},{"sentences":[{"text":"Yeah.","start":304.705,"end":305.10498,"sentiment":"neutral","sentiment_score":0.0054206158965826035},{"text":"Okay.","start":305.10498,"end":305.60498,"sentiment":"neutral","sentiment_score":-0.0034113172441720963}],"sentiment":"neutral","sentiment_score":0.0010046493262052536,"channel":1,"num_words":2,"start":304.705,"end":305.60498},{"sentences":[{"text":"technician, yeah,","start":305.2,"end":306.80002,"sentiment":"neutral","sentiment_score":-0.021095367148518562}],"sentiment":"neutral","sentiment_score":-0.021095367148518562,"channel":0,"num_words":2,"start":305.2,"end":306.80002},{"sentences":[{"text":"Yep.","start":306.705,"end":307.205,"sentiment":"neutral","sentiment_score":-0.01971484161913395}],"sentiment":"neutral","sentiment_score":-0.01971484161913395,"channel":1,"num_words":1,"start":306.705,"end":307.205},{"sentences":[{"text":"to sort it out.","start":306.80002,"end":308.02002,"sentiment":"neutral","sentiment_score":-0.03653180133551359}],"sentiment":"neutral","sentiment_score":-0.03653180133551359,"channel":0,"num_words":4,"start":306.80002,"end":308.02002},{"sentences":[{"text":"I've had a technician out to to install the modem, but it it just it just not up and going.","start":308.1,"end":312.9,"sentiment":"neutral","sentiment_score":-0.17654953207820653},{"text":"You know, like I said, they said it's not from my end.","start":312.9,"end":314.58,"sentiment":"neutral","sentiment_score":-0.15875543902317682},{"text":"It's in their end, but then he said it could be the box.","start":314.58,"end":316.82,"sentiment":"neutral","sentiment_score":-0.14381687916242158},{"text":"Anyway, so I but it's not because of the payment.","start":316.82,"end":318.66,"sentiment":"neutral","sentiment_score":-0.1598111130297184},{"text":"It's got nothing to do with the payment, has it?","start":318.66,"end":320.58,"sentiment":"neutral","sentiment_score":-0.1889810159802437}],"sentiment":"neutral","sentiment_score":-0.166055332754667,"channel":1,"num_words":65,"start":308.1,"end":320.58},{"sentences":[{"text":"Like,","start":320.58,"end":320.97998,"sentiment":"neutral","sentiment_score":-0.11093373596668243}],"sentiment":"neutral","sentiment_score":-0.11093373596668243,"channel":1,"num_words":1,"start":320.58,"end":320.97998},{"sentences":[{"text":"Yeah.","start":320.625,"end":321.125,"sentiment":"neutral","sentiment_score":-0.08215312659740448}],"sentiment":"neutral","sentiment_score":-0.08215312659740448,"channel":0,"num_words":1,"start":320.625,"end":321.125},{"sentences":[{"text":"that","start":320.97998,"end":321.3,"sentiment":"neutral","sentiment_score":-0.07344820350408554}],"sentiment":"neutral","sentiment_score":-0.07344820350408554,"channel":1,"num_words":1,"start":320.97998,"end":321.3},{"sentences":[{"text":"Yeah.","start":321.26498,"end":321.585,"sentiment":"neutral","sentiment_score":-0.0654321014881134}],"sentiment":"neutral","sentiment_score":-0.0654321014881134,"channel":0,"num_words":1,"start":321.26498,"end":321.585},{"sentences":[{"text":"that has","start":321.3,"end":322.04,"sentiment":"neutral","sentiment_score":-0.046150388196110725}],"sentiment":"neutral","sentiment_score":-0.046150388196110725,"channel":1,"num_words":2,"start":321.3,"end":322.04},{"sentences":[{"text":"It's nothing, yeah, it's nothing about the payment.","start":321.585,"end":324.645,"sentiment":"neutral","sentiment_score":-0.19418918527662754},{"text":"It's","start":324.94498,"end":325.26498,"sentiment":"neutral","sentiment_score":-0.16964076459407806}],"sentiment":"neutral","sentiment_score":-0.1914615829785665,"channel":0,"num_words":9,"start":321.585,"end":325.26498},{"sentences":[{"text":"the","start":325.13498,"end":325.63498,"sentiment":"neutral","sentiment_score":-0.15635398030281067}],"sentiment":"neutral","sentiment_score":-0.15635398030281067,"channel":1,"num_words":1,"start":325.13498,"end":325.63498},{"sentences":[{"text":"all about the network side as Dom took time","start":325.26498,"end":329.37003,"sentiment":"neutral","sentiment_score":-0.09332508428229226}],"sentiment":"neutral","sentiment_score":-0.09332508428229226,"channel":0,"num_words":9,"start":325.26498,"end":329.37003},{"sentences":[{"text":"alright.","start":329.055,"end":329.13498,"sentiment":"neutral","sentiment_score":-0.04733295738697052},{"text":"Okay.","start":329.13498,"end":329.63498,"sentiment":"neutral","sentiment_score":-0.015922898426651955}],"sentiment":"neutral","sentiment_score":-0.03162792790681124,"channel":1,"num_words":2,"start":329.055,"end":329.63498},{"sentences":[{"text":"to, went to your place and send your router in person, and","start":329.37003,"end":333.61002,"sentiment":"neutral","sentiment_score":0.005847801299144824}],"sentiment":"neutral","sentiment_score":0.005847801299144824,"channel":0,"num_words":12,"start":329.37003,"end":333.61002},{"sentences":[{"text":"Yeah.","start":333.455,"end":333.955,"sentiment":"neutral","sentiment_score":-0.01088402420282364}],"sentiment":"neutral","sentiment_score":-0.01088402420282364,"channel":1,"num_words":1,"start":333.455,"end":333.955},{"sentences":[{"text":"then they try","start":333.61002,"end":334.25,"sentiment":"neutral","sentiment_score":-0.015296456714471182}],"sentiment":"neutral","sentiment_score":-0.015296456714471182,"channel":0,"num_words":3,"start":333.61002,"end":334.25},{"sentences":[{"text":"Yeah.","start":334.175,"end":334.675,"sentiment":"neutral","sentiment_score":-0.017346713691949844}],"sentiment":"neutral","sentiment_score":-0.017346713691949844,"channel":1,"num_words":1,"start":334.175,"end":334.675},{"sentences":[{"text":"to install.","start":334.25,"end":334.99002,"sentiment":"neutral","sentiment_score":-0.019286024384200573},{"text":"However, yeah, there's","start":335.05002,"end":336.33002,"sentiment":"neutral","sentiment_score":-0.06557927901546161}],"sentiment":"neutral","sentiment_score":-0.047061977162957194,"channel":0,"num_words":5,"start":334.25,"end":336.33002},{"sentences":[{"text":"Yeah.","start":336.2,"end":336.7,"sentiment":"neutral","sentiment_score":-0.07017671316862106}],"sentiment":"neutral","sentiment_score":-0.07017671316862106,"channel":1,"num_words":1,"start":336.2,"end":336.7},{"sentences":[{"text":"some sort of issue about the network.","start":336.33002,"end":338.81,"sentiment":"neutral","sentiment_score":-0.15142238991601126}],"sentiment":"neutral","sentiment_score":-0.15142238991601126,"channel":0,"num_words":7,"start":336.33002,"end":338.81},{"sentences":[{"text":"Yeah.","start":338.68,"end":339.18,"sentiment":"neutral","sentiment_score":-0.06480173766613007}],"sentiment":"neutral","sentiment_score":-0.06480173766613007,"channel":1,"num_words":1,"start":338.68,"end":339.18},{"sentences":[{"text":"Reason why","start":338.81,"end":339.45,"sentiment":"neutral","sentiment_score":-0.04298398084938526}],"sentiment":"neutral","sentiment_score":-0.04298398084938526,"channel":0,"num_words":2,"start":338.81,"end":339.45},{"sentences":[{"text":"He he's","start":339.24,"end":339.64,"sentiment":"neutral","sentiment_score":-0.05132787674665451}],"sentiment":"neutral","sentiment_score":-0.05132787674665451,"channel":1,"num_words":2,"start":339.24,"end":339.64},{"sentences":[{"text":"they","start":339.45,"end":339.69,"sentiment":"neutral","sentiment_score":-0.06852464377880096}],"sentiment":"neutral","sentiment_score":-0.06852464377880096,"channel":0,"num_words":1,"start":339.45,"end":339.69},{"sentences":[{"text":"been","start":339.64,"end":339.96,"sentiment":"neutral","sentiment_score":-0.07664015144109726}],"sentiment":"neutral","sentiment_score":-0.07664015144109726,"channel":1,"num_words":1,"start":339.64,"end":339.96},{"sentences":[{"text":"already","start":339.69,"end":340.17,"sentiment":"neutral","sentiment_score":-0.08393216133117676}],"sentiment":"neutral","sentiment_score":-0.08393216133117676,"channel":0,"num_words":1,"start":339.69,"end":340.17},{"sentences":[{"text":"at his wife to try and do it, but and I just spoke to","start":339.96,"end":342.84,"sentiment":"neutral","sentiment_score":-0.06513510192079204}],"sentiment":"neutral","sentiment_score":-0.06513510192079204,"channel":1,"num_words":14,"start":339.96,"end":342.84},{"sentences":[{"text":"yeah.","start":342.81,"end":343.31,"sentiment":"neutral","sentiment_score":-0.056914955377578735}],"sentiment":"neutral","sentiment_score":-0.056914955377578735,"channel":0,"num_words":1,"start":342.81,"end":343.31},{"sentences":[{"text":"him before.","start":342.84,"end":343.58002,"sentiment":"neutral","sentiment_score":-0.04833829030394554},{"text":"But it's just yeah.","start":344.12,"end":344.92,"sentiment":"neutral","sentiment_score":-0.07460989058017731},{"text":"He so we're just waiting on someone to, yeah, someone","start":344.92,"end":348.055,"sentiment":"neutral","sentiment_score":-0.04249945729970932}],"sentiment":"neutral","sentiment_score":-0.051256919745355844,"channel":1,"num_words":16,"start":342.84,"end":348.055},{"sentences":[{"text":"Correct.","start":347.895,"end":348.395,"sentiment":"neutral","sentiment_score":-0.027430953457951546}],"sentiment":"neutral","sentiment_score":-0.027430953457951546,"channel":0,"num_words":1,"start":347.895,"end":348.395},{"sentences":[{"text":"else to come out and yeah.","start":348.055,"end":349.175,"sentiment":"neutral","sentiment_score":-0.04185658444960912},{"text":"Yeah.","start":349.175,"end":349.41498,"sentiment":"neutral","sentiment_score":-0.007881778292357922},{"text":"Okay.","start":349.41498,"end":349.735,"sentiment":"neutral","sentiment_score":0.0011544954031705856}],"sentiment":"neutral","sentiment_score":-0.03223334869835526,"channel":1,"num_words":8,"start":348.055,"end":349.735},{"sentences":[{"text":"And","start":349.495,"end":349.735,"sentiment":"neutral","sentiment_score":-0.002994667738676071}],"sentiment":"neutral","sentiment_score":-0.002994667738676071,"channel":0,"num_words":1,"start":349.495,"end":349.735},{"sentences":[{"text":"Alright.","start":349.735,"end":350.13498,"sentiment":"neutral","sentiment_score":0.0150933638215065}],"sentiment":"neutral","sentiment_score":0.0150933638215065,"channel":1,"num_words":1,"start":349.735,"end":350.13498},{"sentences":[{"text":"then they","start":349.735,"end":350.29498,"sentiment":"neutral","sentiment_score":-0.0002521863207221031}],"sentiment":"neutral","sentiment_score":-0.0002521863207221031,"channel":0,"num_words":2,"start":349.735,"end":350.29498},{"sentences":[{"text":"I","start":350.13498,"end":350.29498,"sentiment":"neutral","sentiment_score":0.001586172729730606}],"sentiment":"neutral","sentiment_score":0.001586172729730606,"channel":1,"num_words":1,"start":350.13498,"end":350.29498},{"sentences":[{"text":"then right away, they updated Linham network about the","start":350.615,"end":354.055,"sentiment":"neutral","sentiment_score":-0.013789186461104287}],"sentiment":"neutral","sentiment_score":-0.013789186461104287,"channel":0,"num_words":9,"start":350.615,"end":354.055},{"sentences":[{"text":"yep.","start":353.895,"end":354.215,"sentiment":"neutral","sentiment_score":-0.029400652274489403}],"sentiment":"neutral","sentiment_score":-0.029400652274489403,"channel":1,"num_words":1,"start":353.895,"end":354.215},{"sentences":[{"text":"issue.","start":354.055,"end":354.555,"sentiment":"neutral","sentiment_score":-0.0269534345716238}],"sentiment":"neutral","sentiment_score":-0.0269534345716238,"channel":0,"num_words":1,"start":354.055,"end":354.555},{"sentences":[{"text":"Alright.","start":354.215,"end":354.715,"sentiment":"neutral","sentiment_score":0.022885508835315704},{"text":"Okay.","start":355.335,"end":355.835,"sentiment":"neutral","sentiment_score":0.011948468163609505}],"sentiment":"neutral","sentiment_score":0.017416988499462605,"channel":1,"num_words":2,"start":354.215,"end":355.835},{"sentences":[{"text":"So there's, yes, sometimes, it's really hard to get an appointment.","start":355.41498,"end":360.91,"sentiment":"neutral","sentiment_score":-0.12848127142272212},{"text":"But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit","start":360.91,"end":369.95,"sentiment":"neutral","sentiment_score":0.020105639696121214}],"sentiment":"neutral","sentiment_score":-0.025295916479080915,"channel":0,"num_words":36,"start":355.41498,"end":369.95},{"sentences":[{"text":"That","start":369.66,"end":369.97998,"sentiment":"neutral","sentiment_score":0.017426572740077972}],"sentiment":"neutral","sentiment_score":0.017426572740077972,"channel":1,"num_words":1,"start":369.66,"end":369.97998},{"sentences":[{"text":"your","start":369.95,"end":370.19,"sentiment":"neutral","sentiment_score":-0.002683032304048538}],"sentiment":"neutral","sentiment_score":-0.002683032304048538,"channel":0,"num_words":1,"start":369.95,"end":370.19},{"sentences":[{"text":"was","start":369.97998,"end":370.3,"sentiment":"neutral","sentiment_score":0.015220001339912416}],"sentiment":"neutral","sentiment_score":0.015220001339912416,"channel":1,"num_words":1,"start":369.97998,"end":370.3},{"sentences":[{"text":"premises.","start":370.19,"end":370.69,"sentiment":"neutral","sentiment_score":0.018885312601923943}],"sentiment":"neutral","sentiment_score":0.018885312601923943,"channel":0,"num_words":1,"start":370.19,"end":370.69},{"sentences":[{"text":"correct.","start":370.3,"end":370.8,"sentiment":"neutral","sentiment_score":0.0701373964548111}],"sentiment":"neutral","sentiment_score":0.0701373964548111,"channel":1,"num_words":1,"start":370.3,"end":370.8},{"sentences":[{"text":"Okay?","start":370.91,"end":371.41,"sentiment":"neutral","sentiment_score":0.12209542095661163}],"sentiment":"neutral","sentiment_score":0.12209542095661163,"channel":0,"num_words":1,"start":370.91,"end":371.41},{"sentences":[{"text":"Thanks a lot.","start":371.58,"end":372.38,"sentiment":"positive","sentiment_score":0.41985994577407837},{"text":"Okay.","start":372.38,"end":372.80093,"sentiment":"neutral","sentiment_score":0.15136674046516418}],"sentiment":"positive","sentiment_score":0.3527366444468498,"channel":1,"num_words":4,"start":371.58,"end":372.80093},{"sentences":[{"text":"Mhmm.","start":372.885,"end":373.20502,"sentiment":"neutral","sentiment_score":0.1633543074131012},{"text":"You're welcome, Melanie.","start":373.20502,"end":374.665,"sentiment":"positive","sentiment_score":0.5031746129194895},{"text":"Have a good one, and be safe.","start":374.885,"end":376.58502,"sentiment":"positive","sentiment_score":0.5541708724839347}],"sentiment":"positive","sentiment_score":0.5047340230508284,"channel":0,"num_words":11,"start":372.885,"end":376.58502},{"sentences":[{"text":"You too.","start":376.80093,"end":377.20093,"sentiment":"neutral","sentiment_score":0.19697056710720062},{"text":"Thank you.","start":377.20093,"end":377.60092,"sentiment":"positive","sentiment_score":0.7763357758522034},{"text":"Bye bye.","start":377.60092,"end":378.34094,"sentiment":"positive","sentiment_score":0.39465072751045227}],"sentiment":"positive","sentiment_score":0.4559856901566188,"channel":1,"num_words":6,"start":376.80093,"end":378.34094},{"sentences":[{"text":"Mhmm.","start":378.005,"end":378.325,"sentiment":"neutral","sentiment_score":0.06869036704301834},{"text":"Bye.","start":378.325,"end":378.825,"sentiment":"neutral","sentiment_score":-0.09514576941728592}],"sentiment":"neutral","sentiment_score":-0.013227701187133789,"channel":0,"num_words":2,"start":378.005,"end":378.825}]},"summary":{"result":"success","short":"The customer, Melanie, called to inquire about her internet service and was informed that there was a network issue and a technician was waiting for a confirmed appointment. She also asked about her billing date and was told that she would be charged a $30 delivery fee. The technician was supposed to call her back to confirm the appointment and update her service."},"intents":{"segments":[{"text":"Nice to have you, Melanie, and that's great to hear that you're able to meet Dom. And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network. And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running.","start_word":206,"end_word":272,"intents":[{"intent":"Confirm appointment","confidence_score":0.0012711589}]},{"text":"What is showing outstanding on your end is the $30 delivery fee. So if you're ready to settle this, if you need help, just let us know as well. Okay?","start_word":390,"end_word":419,"intents":[{"intent":"Resolve billing issue","confidence_score":0.007849989}]},{"text":"So the $30, I'm not sure why I have to pay that. I don't have it at the moment until I get paid next.","start_word":433,"end_word":456,"intents":[{"intent":"Verify payment arrangement","confidence_score":0.00034877672}]},{"text":"And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary.","start_word":489,"end_word":517,"intents":[{"intent":"Disclose communication with technician","confidence_score":0.000120042685}]},{"text":"I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network. But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection Yes. is ready. Okay?","start_word":623,"end_word":669,"intents":[{"intent":"Confirm appointment","confidence_score":0.017544461}]},{"text":"We are awaiting for a schedule from Lindham to visit your premises Yeah. for Yeah.","start_word":827,"end_word":841,"intents":[{"intent":"Schedule visit","confidence_score":0.28548288}]},{"text":"I've had a technician out to to install the modem, but it it just it just not up and going.","start_word":849,"end_word":868,"intents":[{"intent":"Remove modem","confidence_score":0.0016889859}]},{"text":"to, went to your place and send your router in person, and Yeah. then they try Yeah. to install. However, yeah, there's Yeah. some sort of issue about the network. Yeah.","start_word":941,"end_word":971,"intents":[{"intent":"Solve router issue","confidence_score":0.0010825086}]},{"text":"they I then right away, they updated Linham network about the yep. issue. Alright.","start_word":1022,"end_word":1035,"intents":[{"intent":"Update linham network","confidence_score":0.19308403}]}]},"sentiments":{"segments":[{"text":"Afternoon. This is Arizona accounts. How may I help you today? Yeah. Hello. So I rang up last week to organize Internet, and so I did organize it. And then somebody a a technical support someone come out to put them through the router for me. Mhmm. Apparently, we can't get it connected and they reckon it's on your end. It's not my end. So I've been the person that's been out here is the technician. His name is Dom. He's been great, but he said he said to me he's gonna try and contact somebody. Apparently, the box on the wall maybe needs replacing. But, yeah, I I I've signed up last Thursday, actually, and it's yeah. And it's now was it Wednesday? So and I still haven't had my Internet. Yeah.","start_word":0,"end_word":132,"sentiment":"neutral","sentiment_score":-0.09599774330854416},{"text":"I appreciate your call today, and thank you so much for sharing that details on my end.","start_word":133,"end_word":149,"sentiment":"positive","sentiment_score":0.5146141052246094},{"text":"Could you please confirm your name and that way I could further endorse your account to our tech team if there's any update? Yeah. That'd be great. Okay. My name is Melanie Mason, m a l I n I a. Mason, m I s o n n. Okay. Oh, one Wonderful. n.","start_word":150,"end_word":201,"sentiment":"neutral","sentiment_score":0.13733310997486117},{"text":"Thank you so much. Nice to have you, Melanie, and that's great to hear that you're able to meet Dom.","start_word":202,"end_word":221,"sentiment":"positive","sentiment_score":0.5813620686531067},{"text":"And, yeah, as per the notation on your account, there is some network issue, and then we've already in connect or in coordination with Binhame network. And we're waiting for a confirmed appointment date because it's require a technician visit for your Internet or your service to be up and running. And then, also, since I got you on the line, after this call, I will endorse your account to our tech team to double check if there's any appointment or to get a follow-up from the network itself, Linham. But I could see in here that it says it's for Linham investigation, and Yes. they are sending out a field technician to sort this out. So, we are on the stage that we are awaiting a confirmed appointment from Lindholm to send out a technician. But nothing to worry about your, billing date. Once your service has been connected, we will Yep. go ahead and change your billing date. That's the start of your billing date. Yeah. What is showing outstanding on your end is the $30 delivery fee. So if you're ready to settle this, if you need help, just let us know as well. Okay? But nothing to worry. They are on top of your account. Yeah. Okay.","start_word":222,"end_word":432,"sentiment":"neutral","sentiment_score":0.0661244983497954},{"text":"So the $30, I'm not sure why I have to pay that. I don't have it at the moment until I get paid next.","start_word":433,"end_word":456,"sentiment":"negative","sentiment_score":-0.37117800116539},{"text":"So I I is that because of the the for the modem or something? Or that because I I thought Yeah. that and and That's then I've the got delivery fee. yeah. And then they told me I've got that many messages from you guys saying one time it was $10, then the next time it's the next time it's complimentary.","start_word":457,"end_word":517,"sentiment":"neutral","sentiment_score":-0.2054552435874939},{"text":"So apparently, I don't have to pay that. So because of this buck around, he's he's he's kept adding non charges. I'm not sure why.","start_word":518,"end_word":542,"sentiment":"negative","sentiment_score":-0.3889017701148987},{"text":"But yeah. So someone if you come out and install the the modem, but apparently, it's it's another issue. It's technical issue.","start_word":543,"end_word":564,"sentiment":"neutral","sentiment_score":-0.27590200982310553},{"text":"I'm not paying the $30.","start_word":565,"end_word":569,"sentiment":"negative","sentiment_score":-0.4950374960899353},{"text":"Yes. I'll go with someone else. I'll go with someone else. So I'm I'm just you know, I signed up with you guys.","start_word":570,"end_word":592,"sentiment":"neutral","sentiment_score":-0.19557879865169525},{"text":"I haven't even got the Internet. So I'm not paying nothing until I get the Internet.","start_word":593,"end_word":608,"sentiment":"negative","sentiment_score":-0.3764908909797669},{"text":"Yeah. I Okay. understand that. Nothing Yeah. to worry. As I've mentioned, I Yeah. I will also ask them to check any updates or follow ups about the appointment confirmed from the Linham network. But in reference to your delivery charge, I'll go ahead and sort this out, and then we'll talk about this once your connection Yes. is ready. Okay?","start_word":609,"end_word":669,"sentiment":"neutral","sentiment_score":0.011715474538505076},{"text":"That'll be great.","start_word":670,"end_word":672,"sentiment":"positive","sentiment_score":0.4764465093612671},{"text":"But I'll just yeah. Well, Yeah. I'll connect it and then then we'll talk. Yeah. Okay. No worries. Okay.","start_word":673,"end_word":691,"sentiment":"neutral","sentiment_score":0.09108442813158037},{"text":"Thank Yeah.","start_word":692,"end_word":693,"sentiment":"positive","sentiment_score":0.35895058512687683},{"text":"you. Yeah. Yes. We're on your account.","start_word":694,"end_word":700,"sentiment":"neutral","sentiment_score":0.28626498579978943},{"text":"Okay? We'll be happy to have your account be active and running for you to use the service. Thank So you we'll very get in touch with you. Thank you, much.","start_word":701,"end_word":731,"sentiment":"positive","sentiment_score":0.6247199773788452},{"text":"Melanie. Please be safe, and have a good What's your name again? oh, my name is Melissa. Oh, Melissa. Okay, Melissa. So you'll Yeah. get some you'll get somebody out here to sort this out very soon. So yeah. Yes. What I'm going to do after our conversation is I will endorse your account to our tech team. In that way, they could check if there's any update with the appointment Yeah. confirmation, and then they will connect to you or give you an update because that's the last update showing on your account. We are awaiting for a schedule from Lindham to visit your premises Yeah. for Yeah. Okay. technician, yeah, Yep. to sort it out. I've had a technician out to to install the modem, but it it just it just not up and going. You know, like I said, they said it's not from my end. It's in their end, but then he said it could be the box. Anyway, so I but it's not because of the payment. It's got nothing to do with the payment, has it? Like, Yeah. that Yeah. that has It's nothing, yeah, it's nothing about the payment. It's the all about the network side as Dom took time alright. Okay. to, went to your place and send your router in person, and Yeah. then they try Yeah. to install. However, yeah, there's Yeah. some sort of issue about the network. Yeah. Reason why He he's they been already at his wife to try and do it, but and I just spoke to yeah. him before. But it's just yeah. He so we're just waiting on someone to, yeah, someone Correct. else to come out and yeah. Yeah. Okay. And then Alright. they I then right away, they updated Linham network about the yep. issue. Alright. Okay. So there's, yes, sometimes, it's really hard to get an appointment. But as I've mentioned, rest assured, I will ask our tech team and then do some follow ups to get a confirmed appointment to visit That your was premises. correct. Okay?","start_word":732,"end_word":1078,"sentiment":"neutral","sentiment_score":-0.017591753679324983},{"text":"Thanks a lot.","start_word":1079,"end_word":1081,"sentiment":"positive","sentiment_score":0.3991365432739258},{"text":"Okay. Mhmm.","start_word":1082,"end_word":1083,"sentiment":"neutral","sentiment_score":0.1593584567308426},{"text":"You're welcome, Melanie. Have a good one, and be safe.","start_word":1084,"end_word":1093,"sentiment":"positive","sentiment_score":0.5209252834320068},{"text":"You too.","start_word":1094,"end_word":1095,"sentiment":"neutral","sentiment_score":0.226005882024765},{"text":"Thank you. Bye bye.","start_word":1096,"end_word":1099,"sentiment":"positive","sentiment_score":0.5386936664581299},{"text":"Mhmm. Bye.","start_word":1100,"end_word":1101,"sentiment":"neutral","sentiment_score":0.08243926614522934}],"average":{"sentiment":"neutral","sentiment_score":0.004951340335232394}}}}