{"metadata":{"transaction_key":"deprecated","request_id":"019eed61-7ee6-7c51-8747-608f48686567","sha256":"8aee126870c87a922f3bc193ec6840d35977773b61ccec3f2f264d3679dc7ccd","created":"2026-06-22T03:30:51.268Z","duration":22.751938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to Vetsass. Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1. For trade occup","confidence":1.0,"words":[{"word":"welcome","start":1.1999999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.3376207947731018},{"word":"to","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4456641972064972},{"word":"vetsass","start":1.8399999,"end":2.34,"confidence":0.47607422,"punctuated_word":"Vetsass.","sentiment":"positive","sentiment_score":0.5115729570388794},{"word":"your","start":3.1999998,"end":3.52,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.0407579131424427},{"word":"call","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.029606066644191745},{"word":"may","start":3.76,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.045745715498924255},{"word":"be","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0638684555888176},{"word":"recorded","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.09085969626903534},{"word":"for","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06816184520721436},{"word":"quality","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.05374572426080704},{"word":"and","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08107541501522064},{"word":"coaching","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.015110597014427183},{"word":"purposes","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.01299719326198101},{"word":"please","start":7.2,"end":7.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3791299760341644},{"word":"tell","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"tell","sentiment":"negative","sentiment_score":-0.4638296365737915},{"word":"our","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4582778513431549},{"word":"representatives","start":8.0,"end":8.5,"confidence":0.98535156,"punctuated_word":"representatives","sentiment":"negative","sentiment_score":-0.46785908937454224},{"word":"if","start":8.72,"end":8.96,"confidence":0.9980469,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.5340897440910339},{"word":"you","start":8.96,"end":9.04,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5664326548576355},{"word":"do","start":9.04,"end":9.28,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5767229795455933},{"word":"not","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5850492119789124},{"word":"wish","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"wish","sentiment":"negative","sentiment_score":-0.5885012745857239},{"word":"to","start":9.679999,"end":9.76,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.646166205406189},{"word":"have","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.6862079501152039},{"word":"your","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5843449831008911},{"word":"call","start":10.24,"end":10.559999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5275557637214661},{"word":"recorded","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"recorded.","sentiment":"negative","sentiment_score":-0.6399985551834106},{"word":"to","start":11.906937,"end":12.066937,"confidence":1.0,"punctuated_word":"To","sentiment":"negative","sentiment_score":-0.4506341218948364},{"word":"improve","start":12.066937,"end":12.386937,"confidence":1.0,"punctuated_word":"improve","sentiment":"neutral","sentiment_score":-0.15319831669330597},{"word":"our","start":12.386937,"end":12.626937,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.328599214553833},{"word":"quality","start":12.626937,"end":12.946938,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.2672842741012573},{"word":"of","start":12.946938,"end":13.186937,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27107805013656616},{"word":"service","start":13.186937,"end":13.686937,"confidence":0.99902344,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.2675747871398926},{"word":"you","start":14.0669365,"end":14.306937,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.344074010848999},{"word":"will","start":14.306937,"end":14.466937,"confidence":0.9370117,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.3292609453201294},{"word":"be","start":14.466937,"end":14.626937,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3045653700828552},{"word":"asked","start":14.626937,"end":14.866937,"confidence":1.0,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.2075575739145279},{"word":"to","start":14.866937,"end":15.106937,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.390017032623291},{"word":"participate","start":15.106937,"end":15.606937,"confidence":1.0,"punctuated_word":"participate","sentiment":"neutral","sentiment_score":-0.15379445254802704},{"word":"in","start":15.666937,"end":15.826937,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3076651990413666},{"word":"a","start":15.826937,"end":15.986937,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3396643400192261},{"word":"post","start":15.986937,"end":16.386936,"confidence":0.99121094,"punctuated_word":"post","sentiment":"neutral","sentiment_score":-0.15991251170635223},{"word":"call","start":16.386936,"end":16.786938,"confidence":0.9902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2310194969177246},{"word":"survey","start":16.786938,"end":17.286938,"confidence":1.0,"punctuated_word":"survey.","sentiment":"neutral","sentiment_score":-0.13777191936969757},{"word":"for","start":17.746937,"end":17.986937,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.04518092796206474},{"word":"general","start":17.986937,"end":18.386936,"confidence":0.99902344,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.019377440214157104},{"word":"occupations","start":18.386936,"end":18.886936,"confidence":0.7890625,"punctuated_word":"occupations","sentiment":"neutral","sentiment_score":-0.022984499111771584},{"word":"inquiries","start":19.186937,"end":19.686937,"confidence":0.9914551,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.0329289585351944},{"word":"press","start":20.066936,"end":20.466938,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.05073614418506622},{"word":"1","start":20.466938,"end":20.966938,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.019054949283599857},{"word":"for","start":21.826937,"end":22.146936,"confidence":0.99609375,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.007665589451789856},{"word":"trade","start":22.146936,"end":22.386936,"confidence":0.9970703,"punctuated_word":"trade","sentiment":"neutral","sentiment_score":0.024032555520534515},{"word":"occup","start":22.386936,"end":22.626938,"confidence":0.28930664,"punctuated_word":"occup","sentiment":"neutral","sentiment_score":0.008858606219291687}],"paragraphs":{"transcript":"\nWelcome to Vetsass. Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1.\n\nFor trade occup","paragraphs":[{"sentences":[{"text":"Welcome to Vetsass.","start":1.1999999,"end":2.34,"sentiment":"positive","sentiment_score":0.4316193163394928},{"text":"Your call may be recorded for quality and coaching purposes.","start":3.1999998,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.03309794683009386},{"text":"Please tell our representatives if you do not wish to have your call recorded.","start":7.2,"end":11.059999,"sentiment":"negative","sentiment_score":-0.5502975625651223},{"text":"To improve our quality of service, you will be asked to participate in a post call survey.","start":11.906937,"end":17.286938,"sentiment":"neutral","sentiment_score":-0.27315715393599344},{"text":"For general occupations inquiries, press 1.","start":17.746937,"end":20.966938,"sentiment":"neutral","sentiment_score":-0.031710486548642315}],"sentiment":"neutral","sentiment_score":-0.2314844386279583,"num_words":50,"start":1.1999999,"end":20.966938},{"sentences":[{"text":"For trade occup","start":21.826937,"end":22.626938,"sentiment":"neutral","sentiment_score":0.008408524096012115}],"sentiment":"neutral","sentiment_score":0.008408524096012115,"num_words":3,"start":21.826937,"end":22.626938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Vetsass. Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1.\n\nFor trade occup","paragraphs":[{"sentences":[{"text":"Welcome to Vetsass.","start":1.1999999,"end":2.34,"sentiment":"positive","sentiment_score":0.4316193163394928},{"text":"Your call may be recorded for quality and coaching purposes.","start":3.1999998,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.03309794683009386},{"text":"Please tell our representatives if you do not wish to have your call recorded.","start":7.2,"end":11.059999,"sentiment":"negative","sentiment_score":-0.5502975625651223},{"text":"To improve our quality of service, you will be asked to participate in a post call survey.","start":11.906937,"end":17.286938,"sentiment":"neutral","sentiment_score":-0.27315715393599344},{"text":"For general occupations inquiries, press 1.","start":17.746937,"end":20.966938,"sentiment":"neutral","sentiment_score":-0.031710486548642315}],"sentiment":"neutral","sentiment_score":-0.2314844386279583,"channel":1,"num_words":50,"start":1.1999999,"end":20.966938},{"sentences":[{"text":"For trade occup","start":21.826937,"end":22.626938,"sentiment":"neutral","sentiment_score":0.008408524096012115}],"sentiment":"neutral","sentiment_score":0.008408524096012115,"channel":1,"num_words":3,"start":21.826937,"end":22.626938}]},"summary":{"result":"success","short":"The customer called Vetsass and was informed that their call may be recorded. They were also given the option to participate in a post-call survey for general inquiries and to press 1 for trade occupations inquiries."},"intents":{"segments":[{"text":"Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey.","start_word":3,"end_word":43,"intents":[{"intent":"Record call","confidence_score":0.044991918}]},{"text":"To improve our quality of service, you will be asked to participate in a post call survey.","start_word":27,"end_word":43,"intents":[{"intent":"Improve service quality","confidence_score":0.27720478},{"intent":"Participate in survey","confidence_score":0.5224532},{"intent":"Go for general occupations","confidence_score":0.00013037308}]}]},"sentiments":{"segments":[{"text":"Welcome to Vetsass.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.48159030079841614},{"text":"Your call may be recorded for quality and coaching purposes.","start_word":3,"end_word":12,"sentiment":"neutral","sentiment_score":-0.03127060458064079},{"text":"Please tell our representatives if you do not wish to have your call recorded.","start_word":13,"end_word":26,"sentiment":"negative","sentiment_score":-0.5548908710479736},{"text":"To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1. For trade occup","start_word":27,"end_word":52,"sentiment":"neutral","sentiment_score":-0.16899655759334564}],"average":{"sentiment":"neutral","sentiment_score":-0.16097639588748708}}}}