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Paul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025. That that that would be September or October. During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Paul, is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe a second or third week of this number. Yeah. That that that would be okay. Maybe I can try to call you back again after six months. Alright. Thank you, Paul. Have a good day. Take care. Bye bye. 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May I speak with Paul Dow? Thank you. Yeah. Good afternoon.\n\nPaul, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful.\n\nPaul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025. That that that would be September or October. During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Paul, is Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe a second or third week of this number. Yeah. That that that would be okay.\n\nMaybe I can try to call you back again after six months. Alright. Thank you, Paul. Have a good day. Take care.\n\nBye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":56.87,"end":57.37,"sentiment":"neutral","sentiment_score":-0.048718634992837906},{"text":"May I speak with Paul Dow?","start":57.51,"end":59.21,"sentiment":"neutral","sentiment_score":-0.03078335492561261},{"text":"Thank you.","start":62.39,"end":63.129997,"sentiment":"neutral","sentiment_score":0.2237044498324394},{"text":"Yeah.","start":67.865,"end":68.105,"sentiment":"neutral","sentiment_score":0.13724234700202942},{"text":"Good afternoon.","start":68.105,"end":68.845,"sentiment":"positive","sentiment_score":0.4005998820066452}],"sentiment":"neutral","sentiment_score":0.09603602051114042,"num_words":12,"start":56.87,"end":68.845},{"sentences":[{"text":"Paul, it's Ronald from Cloud Solution IT.","start":69.145,"end":72.685,"sentiment":"neutral","sentiment_score":0.30246287158557345},{"text":"How are you doing today?","start":73.305,"end":74.445,"sentiment":"positive","sentiment_score":0.37174957394599917},{"text":"Alright.","start":76.345,"end":76.745,"sentiment":"positive","sentiment_score":0.33602601289749146},{"text":"Okay.","start":76.745,"end":76.985,"sentiment":"positive","sentiment_score":0.46299123764038086},{"text":"That's wonderful.","start":76.985,"end":77.725,"sentiment":"positive","sentiment_score":0.6457497179508209}],"sentiment":"positive","sentiment_score":0.37915654107928276,"num_words":16,"start":69.145,"end":77.725},{"sentences":[{"text":"Paul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025.","start":78.420006,"end":88.740005,"sentiment":"neutral","sentiment_score":-0.05473184769719162},{"text":"That that that would be September or October.","start":88.740005,"end":92.415,"sentiment":"neutral","sentiment_score":-0.023912863805890083},{"text":"During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":93.155,"end":103.095,"sentiment":"neutral","sentiment_score":0.047771958358309885},{"text":"Name of the company again, Paul, is Cloud Solution IT.","start":104.195,"end":108.03,"sentiment":"neutral","sentiment_score":0.05118760094046593},{"text":"We are a managed service provider.","start":108.33,"end":111.229996,"sentiment":"neutral","sentiment_score":0.05252192790309588}],"sentiment":"neutral","sentiment_score":0.0014213877147994936,"num_words":84,"start":78.420006,"end":111.229996},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":111.61,"end":124.105,"sentiment":"neutral","sentiment_score":0.05593242794275284},{"text":"And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":124.485,"end":135.59,"sentiment":"neutral","sentiment_score":0.06333171708449241},{"text":"And we're hoping that you have an available time next month, maybe a second or third week of this number.","start":136.29,"end":141.91,"sentiment":"neutral","sentiment_score":0.05992100033909083},{"text":"Yeah.","start":167.12001,"end":167.62001,"sentiment":"neutral","sentiment_score":0.009884195402264597},{"text":"That that that would be okay.","start":167.68001,"end":168.8,"sentiment":"neutral","sentiment_score":-0.010500069086750349}],"sentiment":"neutral","sentiment_score":0.05429997248014053,"num_words":83,"start":111.61,"end":168.8},{"sentences":[{"text":"Maybe I can try to call you back again after six months.","start":168.8,"end":172.39293,"sentiment":"neutral","sentiment_score":-0.023721841707204778},{"text":"Alright.","start":175.25293,"end":175.65294,"sentiment":"neutral","sentiment_score":0.12403621524572372},{"text":"Thank you, Paul.","start":175.65294,"end":176.37294,"sentiment":"positive","sentiment_score":0.7193111975987753},{"text":"Have a good day.","start":176.37294,"end":177.17294,"sentiment":"positive","sentiment_score":0.5959162041544914},{"text":"Take care.","start":177.17294,"end":177.65294,"sentiment":"positive","sentiment_score":0.4725528359413147}],"sentiment":"neutral","sentiment_score":0.24209446345709942,"num_words":22,"start":168.8,"end":177.65294},{"sentences":[{"text":"Bye bye.","start":177.65294,"end":178.05293,"sentiment":"neutral","sentiment_score":0.13601907342672348},{"text":"Bye bye.","start":178.05293,"end":178.63293,"sentiment":"neutral","sentiment_score":-0.00874744355678559}],"sentiment":"neutral","sentiment_score":0.06363581493496895,"num_words":4,"start":177.65294,"end":178.63293}]}}]},{"alternatives":[{"transcript":"Welcome to Santa Sabina College. If you would like to speak with a member of staff or leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2. For student services on the secondary campus, please press 3. For enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7. For the Oosh Center, please press 8. For the uniform shop, please press 9. To hear these options again, please press 0. Allstate. This is Billy calling to IT help desk. Just one moment, please. Hello? Paul speaking. I'm good. Thanks. Okay. Look. Thanks for the call, and I I've declined. We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship. So I'm not looking, yeah, to change for a while. So, yeah, if I can leave that as that, if if that's okay with you. Okay. Yeah. Yeah. Yeah. Yeah. That's fine. Alright. Appreciate that. Thank you. Okay. Alright. 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to Santa Sabina College. If you would like to speak with a member of staff or leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2.\n\nFor student services on the secondary campus, please press 3. For enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7.\n\nFor the Oosh Center, please press 8. For the uniform shop, please press 9. To hear these options again, please press 0. Allstate. This is Billy calling to IT help desk.\n\nJust one moment, please. Hello? Paul speaking. I'm good. Thanks.\n\nOkay. Look. Thanks for the call, and I I've declined. We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship. So I'm not looking, yeah, to change for a while.\n\nSo, yeah, if I can leave that as that, if if that's okay with you. Okay. Yeah. Yeah. Yeah.\n\nYeah. That's fine. Alright. Appreciate that. Thank you.\n\nOkay. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Santa Sabina College.","start":0.08,"end":1.52,"sentiment":"positive","sentiment_score":0.3487533748149872},{"text":"If you would like to speak with a member of staff or leave a message, please select from the following options.","start":1.52,"end":6.1,"sentiment":"neutral","sentiment_score":0.07088763426457133},{"text":"Please listen carefully as our options have changed.","start":6.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.020768746733665466},{"text":"For primary campus inquiries, please press 1.","start":9.2,"end":12.099999,"sentiment":"neutral","sentiment_score":0.015936013710285937},{"text":"For Joya House with general inquiries, please press 2.","start":12.425,"end":15.485001,"sentiment":"neutral","sentiment_score":0.033517609246902995}],"sentiment":"neutral","sentiment_score":0.06958935597911477,"num_words":50,"start":0.08,"end":15.485001},{"sentences":[{"text":"For student services on the secondary campus, please press 3.","start":15.865,"end":19.645,"sentiment":"neutral","sentiment_score":0.01798587655648589},{"text":"For enrollment inquiries, please press 4.","start":19.865,"end":22.765,"sentiment":"neutral","sentiment_score":0.012768307700753212},{"text":"For the business office, please press 5.","start":22.825,"end":25.165,"sentiment":"neutral","sentiment_score":0.01034006369965417},{"text":"For the IT help desk, please press 6.","start":25.225,"end":27.805,"sentiment":"neutral","sentiment_score":0.009886379935778677},{"text":"For Mary Bailey House, please press 7.","start":28.32,"end":30.9,"sentiment":"neutral","sentiment_score":0.009268008704696382}],"sentiment":"neutral","sentiment_score":0.012442530475948987,"num_words":38,"start":15.865,"end":30.9},{"sentences":[{"text":"For the Oosh Center, please press 8.","start":31.68,"end":34.18,"sentiment":"neutral","sentiment_score":0.01274206702198301},{"text":"For the uniform shop, please press 9.","start":34.239998,"end":36.9,"sentiment":"neutral","sentiment_score":0.004112213317837034},{"text":"To hear these options again, please press 0.","start":37.52,"end":41.14,"sentiment":"neutral","sentiment_score":-0.0068560310755856335},{"text":"Allstate.","start":53.265,"end":53.665,"sentiment":"neutral","sentiment_score":-0.005676238797605038},{"text":"This is Billy calling to IT help desk.","start":53.665,"end":55.445,"sentiment":"neutral","sentiment_score":-0.016599943046458066}],"sentiment":"neutral","sentiment_score":-0.0024304538514585265,"num_words":31,"start":31.68,"end":55.445},{"sentences":[{"text":"Just one moment, please.","start":60.28,"end":61.5,"sentiment":"neutral","sentiment_score":-0.011088681872934103},{"text":"Hello?","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":0.06427377462387085},{"text":"Paul speaking.","start":65.88,"end":66.619995,"sentiment":"neutral","sentiment_score":0.061849767342209816},{"text":"I'm good.","start":74.725006,"end":75.205,"sentiment":"positive","sentiment_score":0.5034449249505997},{"text":"Thanks.","start":75.205,"end":75.705,"sentiment":"positive","sentiment_score":0.5395634770393372}],"sentiment":"neutral","sentiment_score":0.16900719087570906,"num_words":10,"start":60.28,"end":75.705},{"sentences":[{"text":"Okay.","start":91.96001,"end":92.46001,"sentiment":"neutral","sentiment_score":-0.08888719975948334},{"text":"Look.","start":144.02,"end":144.52,"sentiment":"neutral","sentiment_score":0.13776138424873352},{"text":"Thanks for the call, and I I've declined.","start":144.66,"end":147.64,"sentiment":"neutral","sentiment_score":0.09306122921407223},{"text":"We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship.","start":148.82,"end":155.355,"sentiment":"neutral","sentiment_score":0.09208773270897243},{"text":"So I'm not looking, yeah, to change for a while.","start":155.495,"end":159.83499,"sentiment":"negative","sentiment_score":-0.3639398455619812}],"sentiment":"neutral","sentiment_score":-0.016930618258409722,"num_words":43,"start":91.96001,"end":159.83499},{"sentences":[{"text":"So, yeah, if I can leave that as that, if if that's okay with you.","start":160.61499,"end":166.875,"sentiment":"neutral","sentiment_score":-0.16622530072927474},{"text":"Okay.","start":171.51,"end":171.98999,"sentiment":"neutral","sentiment_score":-0.028788601979613304},{"text":"Yeah.","start":171.98999,"end":172.48999,"sentiment":"neutral","sentiment_score":0.050157953053712845},{"text":"Yeah.","start":172.54999,"end":172.87,"sentiment":"neutral","sentiment_score":0.07126788049936295},{"text":"Yeah.","start":172.87,"end":173.18999,"sentiment":"neutral","sentiment_score":0.1055857464671135}],"sentiment":"neutral","sentiment_score":-0.12079771225781817,"num_words":19,"start":160.61499,"end":173.18999},{"sentences":[{"text":"Yeah.","start":173.18999,"end":173.34999,"sentiment":"neutral","sentiment_score":0.15369391441345215},{"text":"That's fine.","start":173.34999,"end":173.90999,"sentiment":"neutral","sentiment_score":0.24913927167654037},{"text":"Alright.","start":173.90999,"end":174.39,"sentiment":"positive","sentiment_score":0.3725696802139282},{"text":"Appreciate that.","start":174.39,"end":175.37,"sentiment":"positive","sentiment_score":0.5337755978107452},{"text":"Thank you.","start":175.59,"end":176.31,"sentiment":"positive","sentiment_score":0.8299883604049683}],"sentiment":"positive","sentiment_score":0.469008756801486,"num_words":8,"start":173.18999,"end":176.31},{"sentences":[{"text":"Okay.","start":176.31,"end":176.79,"sentiment":"positive","sentiment_score":0.5448052883148193},{"text":"Alright.","start":176.79,"end":177.29,"sentiment":"positive","sentiment_score":0.46497875452041626},{"text":"Bye.","start":177.51,"end":178.01,"sentiment":"neutral","sentiment_score":0.22756187617778775}],"sentiment":"positive","sentiment_score":0.4124486396710078,"num_words":3,"start":176.31,"end":178.01}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Santa Sabina College. If you would like to speak with a member of staff or leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2.\n\nFor student services on the secondary campus, please press 3. For enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7.\n\nFor the Oosh Center, please press 8. For the uniform shop, please press 9. To hear these options again, please press 0. Allstate. This is Billy calling to IT help desk.\n\nChannel 0: Sorry. May I speak with Paul Dow?\n\nChannel 1: Just one moment, please.\n\nChannel 0: Thank you.\n\nChannel 1: Hello? Paul speaking.\n\nChannel 0: Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Paul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025. That that that would be September or October.\n\nChannel 1: Okay.\n\nChannel 0: During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Paul, is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time next month, maybe a second or third week of this number.\n\nChannel 1: Look. Thanks for the call, and I I've declined. We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship. So I'm not looking, yeah, to change for a while. So, yeah, if I can leave that as that, if if that's okay with you.\n\nChannel 0: Yeah. That that that would be okay. Maybe I can try to call you back again after\n\nChannel 1: Okay.\n\nChannel 0: six months.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. That's fine.\n\nAlright. Appreciate that.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you, Paul.\n\nChannel 1: Okay.\n\nChannel 0: Have a good\n\nChannel 1: Alright.\n\nChannel 0: day. Take care.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Santa Sabina College.","start":0.08,"end":1.52,"sentiment":"positive","sentiment_score":0.3487533748149872},{"text":"If you would like to speak with a member of staff or leave a message, please select from the following options.","start":1.52,"end":6.1,"sentiment":"neutral","sentiment_score":0.07088763426457133},{"text":"Please listen carefully as our options have changed.","start":6.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.020768746733665466},{"text":"For primary campus inquiries, please press 1.","start":9.2,"end":12.099999,"sentiment":"neutral","sentiment_score":0.015936013710285937},{"text":"For Joya House with general inquiries, please press 2.","start":12.425,"end":15.485001,"sentiment":"neutral","sentiment_score":0.033517609246902995}],"sentiment":"neutral","sentiment_score":0.06958935597911477,"channel":1,"num_words":50,"start":0.08,"end":15.485001},{"sentences":[{"text":"For student services on the 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one moment, please.","start":60.28,"end":61.5,"sentiment":"neutral","sentiment_score":-0.011088681872934103}],"sentiment":"neutral","sentiment_score":-0.011088681872934103,"channel":1,"num_words":4,"start":60.28,"end":61.5},{"sentences":[{"text":"Thank you.","start":62.39,"end":63.129997,"sentiment":"neutral","sentiment_score":0.2237044498324394}],"sentiment":"neutral","sentiment_score":0.2237044498324394,"channel":0,"num_words":2,"start":62.39,"end":63.129997},{"sentences":[{"text":"Hello?","start":65.32,"end":65.82,"sentiment":"neutral","sentiment_score":0.06427377462387085},{"text":"Paul speaking.","start":65.88,"end":66.619995,"sentiment":"neutral","sentiment_score":0.061849767342209816}],"sentiment":"neutral","sentiment_score":0.06265776976943016,"channel":1,"num_words":3,"start":65.32,"end":66.619995},{"sentences":[{"text":"Yeah.","start":67.865,"end":68.105,"sentiment":"neutral","sentiment_score":0.13724234700202942},{"text":"Good afternoon.","start":68.105,"end":68.845,"sentiment":"positive","sentiment_score":0.4005998820066452},{"text":"Paul, it's Ronald from Cloud Solution IT.","start":69.145,"end":72.685,"sentiment":"neutral","sentiment_score":0.30246287158557345},{"text":"How are you doing today?","start":73.305,"end":74.445,"sentiment":"positive","sentiment_score":0.37174957394599917}],"sentiment":"neutral","sentiment_score":0.3276286721229553,"channel":0,"num_words":15,"start":67.865,"end":74.445},{"sentences":[{"text":"I'm good.","start":74.725006,"end":75.205,"sentiment":"positive","sentiment_score":0.5034449249505997},{"text":"Thanks.","start":75.205,"end":75.705,"sentiment":"positive","sentiment_score":0.5395634770393372}],"sentiment":"positive","sentiment_score":0.5154844423135122,"channel":1,"num_words":3,"start":74.725006,"end":75.705},{"sentences":[{"text":"Alright.","start":76.345,"end":76.745,"sentiment":"positive","sentiment_score":0.33602601289749146},{"text":"Okay.","start":76.745,"end":76.985,"sentiment":"positive","sentiment_score":0.46299123764038086},{"text":"That's wonderful.","start":76.985,"end":77.725,"sentiment":"positive","sentiment_score":0.6457497179508209},{"text":"Paul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025.","start":78.420006,"end":88.740005,"sentiment":"neutral","sentiment_score":-0.05473184769719162},{"text":"That that that would be September or October.","start":88.740005,"end":92.415,"sentiment":"neutral","sentiment_score":-0.023912863805890083}],"sentiment":"neutral","sentiment_score":0.0020680622663348915,"channel":0,"num_words":45,"start":76.345,"end":92.415},{"sentences":[{"text":"Okay.","start":91.96001,"end":92.46001,"sentiment":"neutral","sentiment_score":-0.08888719975948334}],"sentiment":"neutral","sentiment_score":-0.08888719975948334,"channel":1,"num_words":1,"start":91.96001,"end":92.46001},{"sentences":[{"text":"During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":93.155,"end":103.095,"sentiment":"neutral","sentiment_score":0.047771958358309885},{"text":"Name of the company again, Paul, is Cloud Solution IT.","start":104.195,"end":108.03,"sentiment":"neutral","sentiment_score":0.05118760094046593},{"text":"We are a managed service provider.","start":108.33,"end":111.229996,"sentiment":"neutral","sentiment_score":0.05252192790309588},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":111.61,"end":124.105,"sentiment":"neutral","sentiment_score":0.05593242794275284},{"text":"And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":124.485,"end":135.59,"sentiment":"neutral","sentiment_score":0.06333171708449241}],"sentiment":"neutral","sentiment_score":0.05533782202712815,"channel":0,"num_words":99,"start":93.155,"end":135.59},{"sentences":[{"text":"And we're hoping that you have an available time next month, maybe a second or third week of this number.","start":136.29,"end":141.91,"sentiment":"neutral","sentiment_score":0.05992100033909083}],"sentiment":"neutral","sentiment_score":0.05992100033909083,"channel":0,"num_words":20,"start":136.29,"end":141.91},{"sentences":[{"text":"Look.","start":144.02,"end":144.52,"sentiment":"neutral","sentiment_score":0.13776138424873352},{"text":"Thanks for the call, and I I've declined.","start":144.66,"end":147.64,"sentiment":"neutral","sentiment_score":0.09306122921407223},{"text":"We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship.","start":148.82,"end":155.355,"sentiment":"neutral","sentiment_score":0.09208773270897243},{"text":"So I'm not looking, yeah, to change for a while.","start":155.495,"end":159.83499,"sentiment":"negative","sentiment_score":-0.3639398455619812},{"text":"So, yeah, if I can leave that as that, if if that's okay with 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months.","start":171.65294,"end":172.39293,"sentiment":"neutral","sentiment_score":-0.023476412054151297}],"sentiment":"neutral","sentiment_score":-0.023476412054151297,"channel":0,"num_words":2,"start":171.65294,"end":172.39293},{"sentences":[{"text":"Yeah.","start":171.98999,"end":172.48999,"sentiment":"neutral","sentiment_score":0.050157953053712845},{"text":"Yeah.","start":172.54999,"end":172.87,"sentiment":"neutral","sentiment_score":0.07126788049936295},{"text":"Yeah.","start":172.87,"end":173.18999,"sentiment":"neutral","sentiment_score":0.1055857464671135},{"text":"Yeah.","start":173.18999,"end":173.34999,"sentiment":"neutral","sentiment_score":0.15369391441345215},{"text":"That's 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care.","start":177.17294,"end":177.65294,"sentiment":"positive","sentiment_score":0.4725528359413147}],"sentiment":"positive","sentiment_score":0.4736788769563039,"channel":0,"num_words":3,"start":176.85294,"end":177.65294},{"sentences":[{"text":"Bye.","start":177.51,"end":178.01,"sentiment":"neutral","sentiment_score":0.22756187617778775}],"sentiment":"neutral","sentiment_score":0.22756187617778775,"channel":1,"num_words":1,"start":177.51,"end":178.01},{"sentences":[{"text":"Bye bye.","start":177.65294,"end":178.05293,"sentiment":"neutral","sentiment_score":0.13601907342672348},{"text":"Bye bye.","start":178.05293,"end":178.63293,"sentiment":"neutral","sentiment_score":-0.00874744355678559}],"sentiment":"neutral","sentiment_score":0.06363581493496895,"channel":0,"num_words":4,"start":177.65294,"end":178.63293}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT is calling Paul Dow to introduce their company and offer assistance with various IT services. The representative had previously tried to arrange a meeting with Paul but was unsuccessful. They ask for Paul's availability to schedule an introductory meeting and offer to call him again in six months."},"intents":{"segments":[{"text":"During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":200,"end_word":226,"intents":[{"intent":"Introduce company","confidence_score":0.16732895},{"intent":"Arrange meeting","confidence_score":0.6856668}]},{"text":"During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Paul, is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start_word":200,"end_word":267,"intents":[{"intent":"Provide services","confidence_score":0.15364663}]},{"text":"And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start_word":267,"end_word":297,"intents":[{"intent":"Offer future reference","confidence_score":0.0012924481}]},{"text":"Thanks for the call, and I I've declined. We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship. So I'm not looking, yeah, to change for a while.","start_word":319,"end_word":359,"intents":[{"intent":"Decline change","confidence_score":0.34692666}]},{"text":"Maybe I can try to call you back again after Okay. six months.","start_word":382,"end_word":394,"intents":[{"intent":"Call back","confidence_score":0.16651686}]}]},"sentiments":{"segments":[{"text":"Welcome to Santa Sabina College.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3504510223865509},{"text":"If you would like to speak with a member of staff or leave a message, please select from the following options. Please listen carefully as our options have changed. For primary campus inquiries, please press 1. For Joya House with general inquiries, please press 2. For student services on the secondary campus, please press 3. For enrollment inquiries, please press 4. For the business office, please press 5. For the IT help desk, please press 6. For Mary Bailey House, please press 7. For the Oosh Center, please press 8. For the uniform shop, please press 9. To hear these options again, please press 0. Allstate. This is Billy calling to IT help desk. Sorry. May I speak with Paul Dow? Just one moment, please. Thank you. Hello? Paul speaking. Yeah.","start_word":5,"end_word":135,"sentiment":"neutral","sentiment_score":0.021411212161183357},{"text":"Good afternoon.","start_word":136,"end_word":137,"sentiment":"positive","sentiment_score":0.3940260112285614},{"text":"Paul, it's Ronald from Cloud Solution IT.","start_word":138,"end_word":144,"sentiment":"neutral","sentiment_score":0.30854108929634094},{"text":"How are you doing today? I'm good. Thanks. Alright. Okay. That's wonderful.","start_word":145,"end_word":156,"sentiment":"positive","sentiment_score":0.4778003692626953},{"text":"Paul, I am not so sure if you can still remember the company because the last time that we touch base with you, it was the I think that was way back 2025. That that that would be September or October. Okay. During that time, Paul, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Paul, is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Paul, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe a second or third week of this number. Look. Thanks for the call, and I I've declined. We we do have people that we're working with at the moment at the moment, and I'm I'm pretty happy with that relationship.","start_word":157,"end_word":349,"sentiment":"neutral","sentiment_score":0.03945173218923529},{"text":"So I'm not looking, yeah, to change for a while.","start_word":350,"end_word":359,"sentiment":"negative","sentiment_score":-0.3541908264160156},{"text":"So, yeah, if I can leave that as that, if if that's okay with you. Yeah. That that that would be okay. Maybe I can try to call you back again after Okay. six months. Yeah. Yeah. Yeah. Yeah. That's fine.","start_word":360,"end_word":400,"sentiment":"neutral","sentiment_score":-0.03783467411994934},{"text":"Alright. Appreciate that.","start_word":401,"end_word":403,"sentiment":"positive","sentiment_score":0.48253750801086426},{"text":"Alright.","start_word":404,"end_word":404,"sentiment":"neutral","sentiment_score":0.165622279047966},{"text":"Thank Thank you. you, Paul. Okay. Have a good Alright. day. Take care.","start_word":405,"end_word":417,"sentiment":"positive","sentiment_score":0.6049030423164368},{"text":"Bye. Bye bye. Bye bye.","start_word":418,"end_word":422,"sentiment":"neutral","sentiment_score":0.1461513489484787}],"average":{"sentiment":"neutral","sentiment_score":0.07550932994572404}}}}