{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7d5-339b-78a0-9045-47809cdc0073","sha256":"9fb6449fa5b4a9168c57126452741994a985849c9b541bf17f4ef5d27c0062dc","created":"2026-09-16T01:29:23.792Z","duration":29.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.94970703,"words":[{"word":"hello","start":2.48,"end":2.98,"confidence":0.94970703,"punctuated_word":"Hello?","sentiment":"positive","sentiment_score":0.4300004243850708}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"positive","sentiment_score":0.4300004243850708}],"sentiment":"positive","sentiment_score":0.4300004243850708,"num_words":1,"start":2.48,"end":2.98}]}}]},{"alternatives":[{"transcript":"Thank you for contacting AME. Unfortunately, we are unable to take your call right now. Please leave us a message, and we'll get back to you.","confidence":1.0,"words":[{"word":"thank","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4889337718486786},{"word":"you","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4373507797718048},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4008265137672424},{"word":"contacting","start":2.6399999,"end":3.1399999,"confidence":1.0,"punctuated_word":"contacting","sentiment":"neutral","sentiment_score":0.07744026184082031},{"word":"ame","start":3.1999998,"end":3.6999998,"confidence":0.9943034,"punctuated_word":"AME.","sentiment":"neutral","sentiment_score":0.08998307585716248},{"word":"unfortunately","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.5969777703285217},{"word":"we","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.6785698533058167},{"word":"are","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7058563828468323},{"word":"unable","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7334942817687988},{"word":"to","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.738215446472168},{"word":"take","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7639307975769043},{"word":"your","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7169124484062195},{"word":"call","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6611809730529785},{"word":"right","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6800115704536438},{"word":"now","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6631284356117249},{"word":"please","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.38722333312034607},{"word":"leave","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2940911054611206},{"word":"us","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.29782140254974365},{"word":"a","start":7.52,"end":7.6,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23490910232067108},{"word":"message","start":7.6,"end":7.9199996,"confidence":0.88427734,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1967833042144775},{"word":"and","start":7.9199996,"end":8.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08986232429742813},{"word":"we'll","start":8.0,"end":8.32,"confidence":0.9975586,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.15907561779022217},{"word":"get","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.22939184308052063},{"word":"back","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.25405216217041016},{"word":"to","start":8.639999,"end":8.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17765165865421295},{"word":"you","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.13357453048229218}],"paragraphs":{"transcript":"\nThank you for contacting AME. Unfortunately, we are unable to take your call right now. Please leave us a message, and we'll get back to you.","paragraphs":[{"sentences":[{"text":"Thank you for contacting AME.","start":2.0,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.2989068806171417},{"text":"Unfortunately, we are unable to take your call right now.","start":4.0,"end":6.7999997,"sentiment":"negative","sentiment_score":-0.6938277959823609},{"text":"Please leave us a message, and we'll get back to you.","start":6.7999997,"end":9.22,"sentiment":"neutral","sentiment_score":-0.22313058037649502}],"sentiment":"neutral","sentiment_score":-0.3037761515722825,"num_words":26,"start":2.0,"end":9.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for\n\nChannel 0: Hello?\n\nChannel 1: contacting AME. Unfortunately, we are unable to take your call right now. Please leave us a message, and we'll get back to you.","paragraphs":[{"sentences":[{"text":"Thank you for","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.44237035512924194}],"sentiment":"positive","sentiment_score":0.44237035512924194,"channel":1,"num_words":3,"start":2.0,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"positive","sentiment_score":0.4300004243850708}],"sentiment":"positive","sentiment_score":0.4300004243850708,"channel":0,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"contacting AME.","start":2.6399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.0837116688489914},{"text":"Unfortunately, we are unable to take your call right now.","start":4.0,"end":6.7999997,"sentiment":"negative","sentiment_score":-0.6938277959823609},{"text":"Please leave us a message, and we'll get back to you.","start":6.7999997,"end":9.22,"sentiment":"neutral","sentiment_score":-0.22313058037649502}],"sentiment":"negative","sentiment_score":-0.4010996089681335,"channel":1,"num_words":23,"start":2.6399999,"end":9.22}]},"summary":{"result":"success","short":"Thank you for Hello? contacting AME. Unfortunately, we are unable to take your call right now. Please leave us a message, and we'll get back to you."},"intents":{"segments":[{"text":"Please leave us a message, and we'll get back to you.","start_word":16,"end_word":26,"intents":[{"intent":"Request message","confidence_score":0.032072198},{"intent":"Express inability to take call","confidence_score":0.06500822}]}]},"sentiments":{"segments":[{"text":"Thank you for Hello?","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.43742236495018005},{"text":"contacting AME.","start_word":4,"end_word":5,"sentiment":"neutral","sentiment_score":0.08496595919132233},{"text":"Unfortunately, we are unable to take your call right now.","start_word":6,"end_word":15,"sentiment":"negative","sentiment_score":-0.6870676279067993},{"text":"Please leave us a message, and we'll get back to you.","start_word":16,"end_word":26,"sentiment":"neutral","sentiment_score":-0.2164832353591919}],"average":{"sentiment":"neutral","sentiment_score":-0.25086329533503604}}}}