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payment.","start":32.36094,"end":33.020935,"sentiment":"neutral","sentiment_score":0.19983694702386856},{"text":"Bye","start":33.16094,"end":33.400936,"sentiment":"neutral","sentiment_score":0.251128613948822}],"sentiment":"neutral","sentiment_score":0.21693416933218637,"channel":0,"num_words":3,"start":32.36094,"end":33.400936},{"sentences":[{"text":"Thanks.","start":33.240936,"end":33.740936,"sentiment":"positive","sentiment_score":0.39498990774154663}],"sentiment":"positive","sentiment_score":0.39498990774154663,"channel":1,"num_words":1,"start":33.240936,"end":33.740936},{"sentences":[{"text":"bye.","start":33.400936,"end":33.900936,"sentiment":"neutral","sentiment_score":0.2401515245437622}],"sentiment":"neutral","sentiment_score":0.2401515245437622,"channel":0,"num_words":1,"start":33.400936,"end":33.900936},{"sentences":[{"text":"Bye.","start":33.960938,"end":34.460938,"sentiment":"neutral","sentiment_score":0.13702411949634552}],"sentiment":"neutral","sentiment_score":0.13702411949634552,"channel":1,"num_words":1,"start":33.960938,"end":34.460938}]},"summary":{"result":"success","short":"The customer, Elise, is calling Airtel accounts to settle an issue with her router. She asks the agent to call her back in ten minutes and mentions that she needs help with postage fees. The agent assures her that they will help her and she thanks them before ending the call."},"intents":{"segments":[{"text":"You're gonna have to call me back. Sorry. I know I said that before, but you're gonna have to call me back about ten minutes. I'm just re moving something so I can bring some furniture in. Could it yeah. If you are you able to call back in ten? Okay.","start_word":14,"end_word":64,"intents":[{"intent":"Request callback","confidence_score":0.0288799}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Elise? Yes. Sorry. You're gonna have to call me back. Sorry. I know I said that before, but you're gonna have to call me back about ten minutes. I'm just re moving something so I can bring some furniture in. Could it yeah. If you are you able to call back in ten? Okay. Sure. Anyway, K. just check your email. We're just wondering Okay. if you need I will. to help me help to settle the Okay. express postage fee for your router, Elise. K. No worries. Okay. That's fine. I'll yep. I'll check my email in a minute. Okay. Sure. K.","start_word":0,"end_word":113,"sentiment":"neutral","sentiment_score":-0.010497861541807652},{"text":"Thank Thanks. you so Cool. much.","start_word":114,"end_word":119,"sentiment":"positive","sentiment_score":0.6018058061599731},{"text":"We'll wait for Thanks. the payment. Bye Thanks. bye. Bye.","start_word":120,"end_word":129,"sentiment":"neutral","sentiment_score":0.26550740003585815}],"average":{"sentiment":"neutral","sentiment_score":0.04304989564766004}}}}