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Okay. Can we try to change the port first to the the fourth, then let's try that one to connect the router to another router. Because yeah. Yeah. But there is four port available. Right? Yeah. Yeah. Mhmm. Is there a name, like, a small at the lower part of those ports? Mhmm. Yeah. Mhmm. Mhmm. Let me just check it on our end. There's no, like, a like, an a code on the lower part of the router where the name of the port's showing? No. There's no, like, words written on what port is it? Mhmm. How about the other two? Yeah. Is it okay if I request a picture instead via email? Yeah. For me to have a reference because a video course is kinda blurry. The service is active, but we cannot connect the router. That's why we're investigating the issue. Maybe the we we were plugging it into the wrong port because there should be a one port in there, But I'm confirming it to the back team because I'm not familiar with this router yet. Mhmm. But okay. Mhmm. I'll be asking a picture for me to have a reference. Hang on. It's still offline. Mhmm. Yeah. I'll send you an email shortly, then just reply to that email with the picture. K. Thank you. Bye for now. It is written at the back of your router. It says Wi Fi key. Yeah. But we need to establish the connection first. Mhmm. Yeah. I already send you the email. Yeah. I'll just wait for their pictures. Okay. Thank you. 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Neville. This is me again, Maureen from Airtel Australia. Yeah. I'm gonna change the cable to the last port on the router. Yeah.\n\nI think that is the fourth one. Am I correct? Mhmm. Mhmm. Mhmm.\n\nOkay. Can we try to change the port first to the the fourth, then let's try that one to connect the router to another router. Because yeah. Yeah. But there is four port available.\n\nRight? Yeah. Yeah. Mhmm. Is there a name, like, a small at the lower part of those ports?\n\nMhmm. Yeah. Mhmm. Mhmm. Let me just check it on our end.\n\nThere's no, like, a like, an a code on the lower part of the router where the name of the port's showing? No. There's no, like, words written on what port is it? Mhmm. How about the other two?\n\nYeah. Is it okay if I request a picture instead via email? Yeah. For me to have a reference because a video course is kinda blurry. The service is active, but we cannot connect the router.\n\nThat's why we're investigating the issue. Maybe the we we were plugging it into the wrong port because there should be a one port in there, But I'm confirming it to the back team because I'm not familiar with this router yet. Mhmm. But okay. Mhmm.\n\nI'll be asking a picture for me to have a reference. Hang on. It's still offline. Mhmm. Yeah.\n\nI'll send you an email shortly, then just reply to that email with the picture. K. Thank you. Bye for now. It is written at the back of your router.\n\nIt says Wi Fi key. Yeah. But we need to establish the connection first. Mhmm. Yeah.\n\nI already send you the email. Yeah. I'll just wait for their pictures. Okay. Thank you.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello, Neville.","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":-0.03181540407240391},{"text":"This is me again, Maureen from Airtel Australia.","start":3.28,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.1254498464986682},{"text":"Yeah.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.08447558432817459},{"text":"I'm gonna change the cable to the last port on the router.","start":8.32,"end":12.995,"sentiment":"neutral","sentiment_score":0.0568560225268205},{"text":"Yeah.","start":16.255001,"end":16.755001,"sentiment":"neutral","sentiment_score":0.03097416460514069}],"sentiment":"neutral","sentiment_score":-0.011229481703291336,"num_words":24,"start":2.3999999,"end":16.755001},{"sentences":[{"text":"I think that is the fourth one.","start":18.335,"end":20.015,"sentiment":"neutral","sentiment_score":0.01973776412861688},{"text":"Am I 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I don't understand. Yep. Okay. When is the last port? Is that like so what I can see here, like, in our manual, it says, there is a router which is already there when we moved to this house. That's called, black box. And the router which we have received today from Airtel, basically, we need to connect that router cable with the other router. Is that correct? Okay. So when you said number four, is that in in the Airtel modem you are talking about, Airtel router? But there are no any number mentioned, like, no 1234 mentioned on there. Oh, yeah. Okay. Yeah. Yeah. Yep. Okay. I've connected in the number four. Yeah. And then the other side of cable connect with that white thing. Right? And then what do I need to wait for now? There are no codes. No. Yeah. There are written, like, 2.4 g Wi Fi, five g Wi Fi. Sorry. Which which do you want to do test time or video call option? Yeah. Is it okay? Sorry. What? Yeah. Yeah. Okay. Mhmm. So is it, like, is it showing connected from your side now? Okay. Yep. I will or how okay. Now Can you check now, like, if it's connected from your side? Like, is it showing now? Fine. Okay. No worries. I'll wait for your email or call or whatever. Yeah. Yeah. Okay. Alright. And where can I find the ID passwords for the router like that? Yeah. Okay. Yep. Okay. Yep. Alright. Fair enough. Yeah. Yeah. I understand. Okay. Alright. I'll wait for your call. Okay. Yeah. I got it. 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I don't understand. Yep. Okay. When is the last port?\n\nIs that like so what I can see here, like, in our manual, it says, there is a router which is already there when we moved to this house. That's called, black box. And the router which we have received today from Airtel, basically, we need to connect that router cable with the other router. Is that correct? Okay.\n\nSo when you said number four, is that in in the Airtel modem you are talking about, Airtel router? But there are no any number mentioned, like, no 1234 mentioned on there. Oh, yeah. Okay. Yeah.\n\nYeah. Yep. Okay. I've connected in the number four. Yeah.\n\nAnd then the other side of cable connect with that white thing. Right? And then what do I need to wait for now? There are no codes. No.\n\nYeah. There are written, like, 2.4 g Wi Fi, five g Wi Fi. Sorry. Which which do you want to do test time or video call option? Yeah.\n\nIs it okay? Sorry. What? Yeah. Yeah.\n\nOkay. Mhmm. So is it, like, is it showing connected from your side now? Okay. Yep.\n\nI will or how okay. Now Can you check now, like, if it's connected from your side? Like, is it showing now? Fine. Okay.\n\nNo worries. I'll wait for your email or call or whatever. Yeah. Yeah. Okay.\n\nAlright. And where can I find the ID passwords for the router like that? Yeah. Okay. Yep.\n\nOkay. Yep. Alright. Fair enough. Yeah.\n\nYeah. I understand. Okay. Alright. I'll wait for your call.\n\nOkay. Yeah. I got it. No. It's fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":-0.0057529788464307785},{"text":"I don't understand.","start":3.12,"end":4.02,"sentiment":"neutral","sentiment_score":-0.33267350991566974},{"text":"Yep.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.10298804938793182},{"text":"Okay.","start":14.719999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.04603603109717369},{"text":"When is the last port?","start":16.175,"end":17.615,"sentiment":"neutral","sentiment_score":0.01700221821665764}],"sentiment":"neutral","sentiment_score":-0.0699762124568224,"num_words":11,"start":0.96,"end":17.615},{"sentences":[{"text":"Is that like so what I can see here, like, in our manual, it says, there is a router which is already there when we moved to this house.","start":17.615,"end":33.96,"sentiment":"neutral","sentiment_score":-0.009275609884282639},{"text":"That's called, black 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okay?","start":165.605,"end":166.50499,"sentiment":"neutral","sentiment_score":0.07205608362952869},{"text":"Sorry.","start":168.64499,"end":168.965,"sentiment":"neutral","sentiment_score":-0.017010478302836418},{"text":"What?","start":168.965,"end":169.465,"sentiment":"neutral","sentiment_score":-0.003492720890790224},{"text":"Yeah.","start":169.765,"end":170.165,"sentiment":"neutral","sentiment_score":0.013873424381017683},{"text":"Yeah.","start":170.165,"end":170.405,"sentiment":"neutral","sentiment_score":0.0209006629884243}],"sentiment":"neutral","sentiment_score":0.032919877009200196,"num_words":7,"start":165.605,"end":170.405},{"sentences":[{"text":"Okay.","start":170.405,"end":170.905,"sentiment":"neutral","sentiment_score":0.027762973681092262},{"text":"Mhmm.","start":178.73001,"end":179.23001,"sentiment":"neutral","sentiment_score":0.0047605689615011215},{"text":"So is it, like, is it showing connected from your side now?","start":180.09,"end":183.71,"sentiment":"neutral","sentiment_score":0.0027225098262230554},{"text":"Okay.","start":210.74,"end":211.14,"sentiment":"neutral","sentiment_score":0.04843281954526901},{"text":"Yep.","start":211.14,"end":211.62,"sentiment":"neutral","sentiment_score":0.09196504205465315}],"sentiment":"neutral","sentiment_score":0.012849470134824514,"num_words":16,"start":170.405,"end":211.62},{"sentences":[{"text":"I will or how okay.","start":211.62,"end":214.92001,"sentiment":"neutral","sentiment_score":0.09925596714019776},{"text":"Now Can you check now, like, if it's connected from your side?","start":216.1,"end":223.075,"sentiment":"neutral","sentiment_score":0.06027389379839102},{"text":"Like, is it showing now?","start":223.075,"end":224.455,"sentiment":"neutral","sentiment_score":0.05487966239452362},{"text":"Fine.","start":228.035,"end":228.515,"sentiment":"neutral","sentiment_score":0.12728233635425568},{"text":"Okay.","start":228.515,"end":229.015,"sentiment":"neutral","sentiment_score":0.07708964496850967}],"sentiment":"neutral","sentiment_score":0.07076403560737769,"num_words":24,"start":211.62,"end":229.015},{"sentences":[{"text":"No worries.","start":234.40001,"end":234.72,"sentiment":"neutral","sentiment_score":0.06903423368930817},{"text":"I'll wait for your email or call or whatever.","start":234.72,"end":237.28,"sentiment":"neutral","sentiment_score":0.053808951957358256},{"text":"Yeah.","start":237.28,"end":237.78,"sentiment":"neutral","sentiment_score":0.07866739481687546},{"text":"Yeah.","start":245.12001,"end":245.28,"sentiment":"neutral","sentiment_score":0.07199408113956451},{"text":"Okay.","start":245.28,"end":245.76001,"sentiment":"neutral","sentiment_score":0.11339208483695984}],"sentiment":"neutral","sentiment_score":0.06331447112773146,"num_words":14,"start":234.40001,"end":245.76001},{"sentences":[{"text":"Alright.","start":245.76001,"end":246.26001,"sentiment":"neutral","sentiment_score":0.1532500684261322},{"text":"And where can I find the ID passwords for the router like that?","start":247.785,"end":257.005,"sentiment":"neutral","sentiment_score":0.10302742341390023},{"text":"Yeah.","start":257.145,"end":257.465,"sentiment":"neutral","sentiment_score":0.04736927896738053},{"text":"Okay.","start":257.465,"end":257.865,"sentiment":"neutral","sentiment_score":0.05577800422906875},{"text":"Yep.","start":257.865,"end":258.265,"sentiment":"neutral","sentiment_score":0.05039219185709953}],"sentiment":"neutral","sentiment_score":0.09683212046237553,"num_words":17,"start":245.76001,"end":258.265},{"sentences":[{"text":"Okay.","start":258.265,"end":258.765,"sentiment":"neutral","sentiment_score":0.049767281860113144},{"text":"Yep.","start":260.585,"end":261.065,"sentiment":"neutral","sentiment_score":0.07157936692237854},{"text":"Alright.","start":261.065,"end":261.545,"sentiment":"neutral","sentiment_score":0.08385541290044785},{"text":"Fair enough.","start":261.545,"end":262.285,"sentiment":"neutral","sentiment_score":0.026684259995818138},{"text":"Yeah.","start":265.52002,"end":265.76,"sentiment":"neutral","sentiment_score":0.05998191982507706}],"sentiment":"neutral","sentiment_score":0.053092083583275475,"num_words":6,"start":258.265,"end":265.76},{"sentences":[{"text":"Yeah.","start":265.76,"end":266.08002,"sentiment":"neutral","sentiment_score":0.07118389755487442},{"text":"I understand.","start":266.08002,"end":266.66,"sentiment":"neutral","sentiment_score":0.06621945649385452},{"text":"Okay.","start":266.88,"end":267.2,"sentiment":"neutral","sentiment_score":0.07748529314994812},{"text":"Alright.","start":267.2,"end":267.68,"sentiment":"neutral","sentiment_score":0.11569671332836153},{"text":"I'll wait for your 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0: This\n\nChannel 1: understand.\n\nChannel 0: is me again, Maureen from Airtel Australia.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I'm gonna change the cable to the last port on the router.\n\nChannel 1: Okay. When\n\nChannel 0: Yeah.\n\nChannel 1: is the last port? Is that like\n\nChannel 0: I think that is the fourth one. Am I correct?\n\nChannel 1: so what I can see here, like, in our manual, it says, there is a router which is already there when we\n\nChannel 0: Mhmm.\n\nChannel 1: moved to this house. That's called, black box.\n\nChannel 0: Mhmm.\n\nChannel 1: And the router which we have received today from Airtel, basically, we need to connect that router cable with the other router. Is that correct?\n\nChannel 0: Mhmm. Okay. Can we try to change the port first to the\n\nChannel 1: Okay.\n\nChannel 0: the fourth, then let's try that one to connect the router to another\n\nChannel 1: So\n\nChannel 0: router. Because\n\nChannel 1: when you said number four, is that in in the Airtel modem you are talking about, Airtel router?\n\nChannel 0: yeah. Yeah.\n\nChannel 1: But there are no any number mentioned, like, no 1234 mentioned on there.\n\nChannel 0: But there is four port available.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Right?\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Mhmm. Is there a name,\n\nChannel 1: Yep.\n\nChannel 0: like, a small at the lower part of those ports?\n\nChannel 1: Okay. I've connected in the number four. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: And then the other side of cable connect with that white\n\nChannel 0: Yeah.\n\nChannel 1: thing. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: And then\n\nChannel 0: Mhmm.\n\nChannel 1: what do I need to wait for now?\n\nChannel 0: Let me just check it on our end. There's no, like, a like, an a code on the lower part of the router where the name of the port's\n\nChannel 1: There are no codes. No.\n\nChannel 0: showing? No. There's no, like, words written on\n\nChannel 1: Yeah.\n\nChannel 0: what\n\nChannel 1: There are\n\nChannel 0: port\n\nChannel 1: written,\n\nChannel 0: is it?\n\nChannel 1: like, 2.4 g Wi Fi, five g Wi Fi.\n\nChannel 0: Mhmm. How about the other two?\n\nChannel 1: Sorry. Which which do you want to do test time or video call option?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Is it okay if\n\nChannel 1: Is\n\nChannel 0: I\n\nChannel 1: it\n\nChannel 0: request\n\nChannel 1: okay?\n\nChannel 0: a picture instead via email?\n\nChannel 1: Sorry. What? Yeah. Yeah. Okay.\n\nChannel 0: Yeah. For me to have a reference because a video course is kinda\n\nChannel 1: Mhmm. So is it,\n\nChannel 0: blurry.\n\nChannel 1: like, is it showing connected from your side now?\n\nChannel 0: The service is active, but we cannot connect the router. That's why we're investigating the issue. Maybe the we we were plugging it into the wrong port because there should be a one port in there, But I'm confirming it to the back team because I'm not familiar with this router yet.\n\nChannel 1: Okay. Yep. I will\n\nChannel 0: Mhmm. But\n\nChannel 1: or how okay.\n\nChannel 0: okay. Mhmm. I'll\n\nChannel 1: Now\n\nChannel 0: be asking a picture for me to have\n\nChannel 1: Can you\n\nChannel 0: a\n\nChannel 1: check now,\n\nChannel 0: reference.\n\nChannel 1: like, if it's connected from your side? Like, is it showing now?\n\nChannel 0: Hang on.\n\nChannel 1: Fine.\n\nChannel 0: It's\n\nChannel 1: Okay.\n\nChannel 0: still offline.\n\nChannel 1: No worries. I'll wait for your email or call or whatever. Yeah.\n\nChannel 0: Mhmm. Yeah. I'll send you an email shortly, then just reply to that email with the\n\nChannel 1: Yeah. Okay. Alright.\n\nChannel 0: picture. K. Thank you. Bye for\n\nChannel 1: And\n\nChannel 0: now.\n\nChannel 1: where can I find the ID passwords for the router like\n\nChannel 0: It is written at the back of your router.\n\nChannel 1: that? Yeah. Okay.\n\nChannel 0: It\n\nChannel 1: Yep.\n\nChannel 0: says Wi\n\nChannel 1: Okay.\n\nChannel 0: Fi key. Yeah.\n\nChannel 1: Yep. Alright.\n\nChannel 0: But\n\nChannel 1: Fair\n\nChannel 0: we\n\nChannel 1: enough.\n\nChannel 0: need to establish the connection first.\n\nChannel 1: Yeah. Yeah. I understand.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Alright. I'll wait for your call.\n\nChannel 0: Yeah. I already send you the email. Yeah. I'll just wait for their pictures.\n\nChannel 1: Okay. Yeah. I got it.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: No. It's fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":-0.0057529788464307785}],"sentiment":"neutral","sentiment_score":-0.0057529788464307785,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hello, Neville.","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":-0.03181540407240391}],"sentiment":"neutral","sentiment_score":-0.03181540407240391,"channel":0,"num_words":2,"start":2.3999999,"end":3.28},{"sentences":[{"text":"I 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correct?","start":49.835,"end":50.735,"sentiment":"neutral","sentiment_score":0.0599727692703406}],"sentiment":"neutral","sentiment_score":0.08410200670361519,"channel":1,"num_words":25,"start":40.58,"end":50.735},{"sentences":[{"text":"Mhmm.","start":53.434998,"end":53.675,"sentiment":"neutral","sentiment_score":0.02282584086060524},{"text":"Okay.","start":53.675,"end":54.175,"sentiment":"neutral","sentiment_score":0.04803846776485443},{"text":"Can we try to change the port first to the","start":56.170002,"end":60.49,"sentiment":"neutral","sentiment_score":0.05553864762187004}],"sentiment":"neutral","sentiment_score":0.052187565403680004,"channel":0,"num_words":12,"start":53.434998,"end":60.49},{"sentences":[{"text":"Okay.","start":60.37,"end":60.87,"sentiment":"neutral","sentiment_score":0.045894600450992584}],"sentiment":"neutral","sentiment_score":0.045894600450992584,"channel":1,"num_words":1,"start":60.37,"end":60.87},{"sentences":[{"text":"the fourth, then let's try that one to 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yeah.","start":86.735,"end":87.375,"sentiment":"neutral","sentiment_score":0.005260923877358437}],"sentiment":"neutral","sentiment_score":0.005260923877358437,"channel":1,"num_words":2,"start":86.735,"end":87.375},{"sentences":[{"text":"Right?","start":87.21,"end":87.71,"sentiment":"neutral","sentiment_score":0.005473257973790169}],"sentiment":"neutral","sentiment_score":0.005473257973790169,"channel":0,"num_words":1,"start":87.21,"end":87.71},{"sentences":[{"text":"Okay.","start":87.375,"end":87.775,"sentiment":"neutral","sentiment_score":0.007248939946293831},{"text":"Yeah.","start":87.775,"end":88.095,"sentiment":"neutral","sentiment_score":0.01729803904891014}],"sentiment":"neutral","sentiment_score":0.012273489497601986,"channel":1,"num_words":2,"start":87.375,"end":88.095},{"sentences":[{"text":"Yeah.","start":88.09,"end":88.57,"sentiment":"neutral","sentiment_score":0.0234580896794796}],"sentiment":"neutral","sentiment_score":0.0234580896794796,"channel":0,"num_words":1,"start":88.09,"end":88.57},{"sentences":[{"text":"Yeah.","start":88.095,"end":88.595,"sentiment":"neutral","sentiment_score":0.02579675242304802}],"sentiment":"neutral","sentiment_score":0.02579675242304802,"channel":1,"num_words":1,"start":88.095,"end":88.595},{"sentences":[{"text":"Yeah.","start":88.57,"end":89.05,"sentiment":"neutral","sentiment_score":0.020440679043531414},{"text":"Mhmm.","start":89.05,"end":89.55,"sentiment":"neutral","sentiment_score":0.009904608130455015},{"text":"Is 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to establish the connection first.","start":261.925,"end":264.425,"sentiment":"neutral","sentiment_score":0.00327226830025514}],"sentiment":"neutral","sentiment_score":0.00327226830025514,"channel":0,"num_words":6,"start":261.925,"end":264.425},{"sentences":[{"text":"Yeah.","start":265.52002,"end":265.76,"sentiment":"neutral","sentiment_score":0.05998191982507706},{"text":"Yeah.","start":265.76,"end":266.08002,"sentiment":"neutral","sentiment_score":0.07118389755487442},{"text":"I 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call.","start":267.68,"end":268.98,"sentiment":"neutral","sentiment_score":0.10826189070940018}],"sentiment":"neutral","sentiment_score":0.10492735143218722,"channel":1,"num_words":7,"start":266.88,"end":268.98},{"sentences":[{"text":"Yeah.","start":268.88498,"end":269.365,"sentiment":"neutral","sentiment_score":0.11206024885177612},{"text":"I already send you the email.","start":269.365,"end":270.99,"sentiment":"neutral","sentiment_score":0.12112693985303243},{"text":"Yeah.","start":274.34998,"end":274.84998,"sentiment":"neutral","sentiment_score":0.10460615158081056},{"text":"I'll just wait for their pictures.","start":274.99,"end":277.09,"sentiment":"neutral","sentiment_score":0.09071592303613822}],"sentiment":"neutral","sentiment_score":0.10626596984054361,"channel":0,"num_words":14,"start":268.88498,"end":277.09},{"sentences":[{"text":"Okay.","start":278.13693,"end":278.53693,"sentiment":"neutral","sentiment_score":0.11682742089033128},{"text":"Yeah.","start":278.53693,"end":278.69693,"sentiment":"neutral","sentiment_score":0.13484281301498413},{"text":"I got it.","start":278.69693,"end":279.59692,"sentiment":"neutral","sentiment_score":0.1852270116408666}],"sentiment":"neutral","sentiment_score":0.16147025376558305,"channel":1,"num_words":5,"start":278.13693,"end":279.59692},{"sentences":[{"text":"Okay.","start":279.38998,"end":279.88998,"sentiment":"neutral","sentiment_score":0.2508832812309265},{"text":"Thank you.","start":280.11,"end":280.66998,"sentiment":"positive","sentiment_score":0.42135900259017944},{"text":"Bye for now.","start":280.66998,"end":281.65,"sentiment":"neutral","sentiment_score":0.2797200679779053}],"sentiment":"neutral","sentiment_score":0.3221269150575002,"channel":0,"num_words":6,"start":279.38998,"end":281.65},{"sentences":[{"text":"No.","start":281.97693,"end":282.21692,"sentiment":"neutral","sentiment_score":0.01276250835508108},{"text":"It's fine.","start":282.21692,"end":282.95694,"sentiment":"neutral","sentiment_score":0.2773722857236862}],"sentiment":"neutral","sentiment_score":0.18916902660081783,"channel":1,"num_words":3,"start":281.97693,"end":282.95694}]},"summary":{"result":"success","short":"A customer named Maureen from Airtel Australia is speaking with a representative from Airtel Australia about connecting a router to another router. They discuss the process and try to troubleshoot the issue, but ultimately they determine that the router is already installed and they need to connect it to another router. The representative will send a picture via email and wait for the customer's call."},"intents":{"segments":[{"text":"I'm gonna change the cable to the last port on the router.","start_word":16,"end_word":27,"intents":[{"intent":"Change cable port","confidence_score":0.019846905}]},{"text":"And the router which we have received today from Airtel, basically, we need to connect that router cable with the other router. Is that correct?","start_word":80,"end_word":104,"intents":[{"intent":"Connect router to another router","confidence_score":0.3102014}]},{"text":"For me to have a reference because a video course is kinda Mhmm.","start_word":333,"end_word":345,"intents":[{"intent":"Request reference","confidence_score":0.020498423}]},{"text":"So is it, blurry. like, is it showing connected from your side now? The service is active, but we cannot connect the router. That's why we're investigating the issue. Maybe the we we were plugging it into the wrong port because there should be a one port in there, But I'm confirming it to the back team because I'm not familiar with this router yet. Okay.","start_word":346,"end_word":411,"intents":[{"intent":"Confirm connection","confidence_score":0.047297582}]},{"text":"I'll send you an email shortly, then just reply to that email with the Yeah. Okay.","start_word":471,"end_word":486,"intents":[{"intent":"Send email","confidence_score":0.5203849}]},{"text":"where can I find the ID passwords for the router like It is written at the back of your router. that?","start_word":496,"end_word":516,"intents":[{"intent":"Find id passwords","confidence_score":0.17195556}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Neville.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.02522542141377926},{"text":"I don't This understand.","start_word":3,"end_word":6,"sentiment":"negative","sentiment_score":-0.3363679051399231},{"text":"is me again, Maureen from Airtel Australia. Yep. Yeah. I'm gonna change the cable to the last port on the router. Okay. When Yeah. is the last port? Is that like I think that is the fourth one. Am I correct? so what I can see here, like, in our manual, it says, there is a router which is already there when we Mhmm. moved to this house. That's called, black box. Mhmm. And the router which we have received today from Airtel, basically, we need to connect that router cable with the other router. Is that correct? Mhmm. Okay. Can we try to change the port first to the Okay. the fourth, then let's try that one to connect the router to another So router. Because when you said number four, is that in in the Airtel modem you are talking about, Airtel router? yeah. Yeah. But there are no any number mentioned, like, no 1234 mentioned on there. But there is four port available. Oh, yeah. Right? Okay. Yeah. Yeah. Yeah. Yeah. Mhmm. Is there a name, Yep. like, a small at the lower part of those ports? Okay. I've connected in the number four. Yeah. Mhmm. And then the other side of cable connect with that white Yeah. thing. Right? Mhmm. And then Mhmm. what do I need to wait for now? Let me just check it on our end. There's no, like, a like, an a code on the lower part of the router where the name of the port's There are no codes. No. showing? No. There's no, like, words written on Yeah. what There are port written, is it? like, 2.4 g Wi Fi, five g Wi Fi. Mhmm. How about the other two? Sorry. Which which do you want to do test time or video call option? Yeah. Yeah. Is it okay if Is I it request okay? a picture instead via email? Sorry. What? Yeah. Yeah. Okay. Yeah. For me to have a reference because a video course is kinda Mhmm. So is it, blurry. like, is it showing connected from your side now? The service is active, but we cannot connect the router. That's why we're investigating the issue. Maybe the we we were plugging it into the wrong port because there should be a one port in there, But I'm confirming it to the back team because I'm not familiar with this router yet. Okay. Yep. I will Mhmm. But or how okay. okay. Mhmm. I'll Now be asking a picture for me to have Can you a check now, reference. like, if it's connected from your side? Like, is it showing now? Hang on. Fine. It's Okay. still offline. No worries. I'll wait for your email or call or whatever. Yeah. Mhmm. Yeah. I'll send you an email shortly, then just reply to that email with the Yeah. Okay. Alright. picture. K.","start_word":7,"end_word":489,"sentiment":"neutral","sentiment_score":-0.01397579998225282},{"text":"Thank you.","start_word":490,"end_word":491,"sentiment":"positive","sentiment_score":0.3710900545120239},{"text":"Bye for And now. where can I find the ID passwords for the router like It is written at the back of your router. that? Yeah. Okay. It Yep. says Wi Okay. Fi key. Yeah. Yep. Alright. But Fair we enough. need to establish the connection first. Yeah. Yeah. I understand. Mhmm. Okay. Alright. I'll wait for your call. Yeah. I already send you the email. Yeah. I'll just wait for their pictures. Okay. Yeah. I got it. Okay.","start_word":492,"end_word":570,"sentiment":"neutral","sentiment_score":0.08659824728965759},{"text":"Thank you.","start_word":571,"end_word":572,"sentiment":"positive","sentiment_score":0.4123183190822602},{"text":"Bye for now. No.","start_word":573,"end_word":576,"sentiment":"neutral","sentiment_score":0.2091337293386459},{"text":"It's fine.","start_word":577,"end_word":578,"sentiment":"positive","sentiment_score":0.61477130651474}],"average":{"sentiment":"neutral","sentiment_score":0.005711063620924532}}}}