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That's why I haven't called you back. Yeah. It's it's so there's an outage there out there in Worrington. So you're not the only one. There's quite a few. Yeah. I know. But if it's a network outage, I can't help you, unfortunately. We we can only we only do the the network side of it. Not the network. Sorry. The transit side of it, the Internet side of it, which that's all all working good from our end. So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network. So whoever's on Linham network right now got no service. They haven't come back to me. I just received a ticket that they've acknowledged it, and they'll get back to me shortly. Okay. Sorry, man. That's just that's just the way this works. Okay. 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morning. Airtel tech support. Yeah. The this is a linen outage. I'm just waiting for them to they've already acknowledged it.\n\nI'm just waiting for them to get back to me. That's why I haven't called you back. Yeah. It's it's so there's an outage there out there in Worrington. So you're not the only one.\n\nThere's quite a few. Yeah. I know. But if it's a network outage, I can't help you, unfortunately. We we can only we only do the the network side of it.\n\nNot the network. Sorry. The transit side of it, the Internet side of it, which that's all all working good from our end. So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network. So whoever's on Linham network right now got no service.\n\nThey haven't come back to me. I just received a ticket that they've acknowledged it, and they'll get back to me shortly. Okay. Sorry, man. That's just that's just the way this works.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.30982115864753723},{"text":"Airtel tech support.","start":0.71999997,"end":1.78,"sentiment":"neutral","sentiment_score":0.18994945287704468},{"text":"Yeah.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.15070700645446777},{"text":"The this is a linen outage.","start":7.68,"end":9.36,"sentiment":"neutral","sentiment_score":-0.2419167881210645},{"text":"I'm just waiting for them to they've already acknowledged it.","start":9.36,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.24414322823286055}],"sentiment":"neutral","sentiment_score":-0.12973406098105691,"num_words":22,"start":0.16,"end":12.099999},{"sentences":[{"text":"I'm just waiting for them to get back to me.","start":12.16,"end":13.84,"sentiment":"neutral","sentiment_score":-0.2804116398096085},{"text":"That's why I haven't called you back.","start":13.84,"end":15.38,"sentiment":"neutral","sentiment_score":-0.31126673093863894},{"text":"Yeah.","start":18.205,"end":18.365,"sentiment":"neutral","sentiment_score":-0.054479025304317474},{"text":"It's it's so there's an outage there out there in Worrington.","start":18.365,"end":21.085001,"sentiment":"neutral","sentiment_score":-0.092685727910562},{"text":"So you're not the only one.","start":21.085001,"end":22.125,"sentiment":"neutral","sentiment_score":-0.14008603120843569}],"sentiment":"neutral","sentiment_score":-0.19707204954964774,"num_words":35,"start":12.16,"end":22.125},{"sentences":[{"text":"There's quite a few.","start":22.125,"end":23.265,"sentiment":"neutral","sentiment_score":-0.10011246800422668},{"text":"Yeah.","start":28.78,"end":29.1,"sentiment":"neutral","sentiment_score":-0.04637261480093002},{"text":"I know.","start":29.1,"end":29.42,"sentiment":"neutral","sentiment_score":-0.06259367428719997},{"text":"But if it's a network outage, I can't help you, unfortunately.","start":29.42,"end":32.06,"sentiment":"neutral","sentiment_score":-0.23689942332831296},{"text":"We we can only we only do the the network side of it.","start":32.06,"end":36.46,"sentiment":"neutral","sentiment_score":-0.19549130132565132}],"sentiment":"neutral","sentiment_score":-0.18449323900764988,"num_words":31,"start":22.125,"end":36.46},{"sentences":[{"text":"Not the network.","start":36.46,"end":37.1,"sentiment":"neutral","sentiment_score":-0.1563001573085785},{"text":"Sorry.","start":37.1,"end":37.42,"sentiment":"neutral","sentiment_score":-0.1424081176519394},{"text":"The transit side of it, the Internet side of it, which that's all all working good from our end.","start":37.42,"end":42.615,"sentiment":"neutral","sentiment_score":-0.015097222830119886},{"text":"So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network.","start":42.695004,"end":53.595,"sentiment":"neutral","sentiment_score":-0.3271801675359408},{"text":"So whoever's on Linham network right now got no service.","start":53.735,"end":56.635002,"sentiment":"negative","sentiment_score":-0.4217429369688034}],"sentiment":"neutral","sentiment_score":-0.23699984474787636,"num_words":63,"start":36.46,"end":56.635002},{"sentences":[{"text":"They haven't come back to me.","start":61.239998,"end":62.36,"sentiment":"neutral","sentiment_score":-0.22785728921492895},{"text":"I just received a ticket that they've acknowledged it, and they'll get back to me shortly.","start":62.36,"end":67.1,"sentiment":"neutral","sentiment_score":-0.14223706629127264},{"text":"Okay.","start":69.13888,"end":69.63888,"sentiment":"neutral","sentiment_score":-0.02471383474767208},{"text":"Sorry, man.","start":69.93887,"end":70.49888,"sentiment":"neutral","sentiment_score":-0.041576892137527466},{"text":"That's just that's just the way this works.","start":70.49888,"end":72.43887,"sentiment":"neutral","sentiment_score":-0.0318445727461949}],"sentiment":"neutral","sentiment_score":-0.12138063627097642,"num_words":33,"start":61.239998,"end":72.43887},{"sentences":[{"text":"Okay.","start":73.93887,"end":74.41888,"sentiment":"neutral","sentiment_score":0.19814163446426392},{"text":"Thank you.","start":74.41888,"end":75.158875,"sentiment":"positive","sentiment_score":0.33980220556259155}],"sentiment":"neutral","sentiment_score":0.29258201519648236,"num_words":3,"start":73.93887,"end":75.158875}]}}]},{"alternatives":[{"transcript":"Oh, hi, mate. This is Chiranjan again. I didn't get a callback from you regarding the outage. Right. So yeah. I mean, I'm I'm working from home today. I just need to, you know, get it done. So So they they haven't come back to you. Right? They didn't have say they acknowledge Okay. 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hi, mate. This is Chiranjan again. I didn't get a callback from you regarding the outage. Right. So yeah.\n\nI mean, I'm I'm working from home today. I just need to, you know, get it done. So So they they haven't come back to you. Right? They didn't have say they acknowledge Okay.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Oh, hi, mate.","start":2.48,"end":2.96,"sentiment":"neutral","sentiment_score":0.08269593367973964},{"text":"This is Chiranjan again.","start":2.96,"end":4.24,"sentiment":"neutral","sentiment_score":0.04594578966498375},{"text":"I didn't get a callback from you regarding the outage.","start":4.24,"end":6.74,"sentiment":"neutral","sentiment_score":-0.1921568527817726},{"text":"Right.","start":17.244999,"end":17.744999,"sentiment":"neutral","sentiment_score":-0.06959204375743866},{"text":"So yeah.","start":21.125,"end":25.325,"sentiment":"neutral","sentiment_score":-0.06656891386955976}],"sentiment":"neutral","sentiment_score":-0.08462137198075652,"num_words":20,"start":2.48,"end":25.325},{"sentences":[{"text":"I mean, I'm I'm working from home today.","start":25.325,"end":27.28,"sentiment":"neutral","sentiment_score":0.013262212043628097},{"text":"I just need to, you know, get it done.","start":27.28,"end":28.96,"sentiment":"neutral","sentiment_score":-0.058887155519591436},{"text":"So So they they haven't come back to you.","start":28.96,"end":58.699997,"sentiment":"neutral","sentiment_score":-0.3199690654873848},{"text":"Right?","start":58.699997,"end":59.199997,"sentiment":"neutral","sentiment_score":-0.1596895009279251},{"text":"They didn't have say they acknowledge Okay.","start":59.34,"end":68.425,"sentiment":"neutral","sentiment_score":-0.10636724930788789}],"sentiment":"neutral","sentiment_score":-0.12376083937637947,"num_words":34,"start":25.325,"end":68.425},{"sentences":[{"text":"Okay.","start":73.445,"end":73.945,"sentiment":"neutral","sentiment_score":0.10551144927740096}],"sentiment":"neutral","sentiment_score":0.10551144927740096,"num_words":1,"start":73.445,"end":73.945}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel tech support.\n\nChannel 1: Oh, hi, mate. This is Chiranjan again. I didn't get a callback from you regarding the outage.\n\nChannel 0: Yeah. The this is a linen outage. I'm just waiting for them to they've already acknowledged it. I'm just waiting for them to get back to me. That's why I haven't called you back.\n\nChannel 1: Right.\n\nChannel 0: Yeah. It's it's so there's an outage there out there in Worrington. So\n\nChannel 1: So\n\nChannel 0: you're not the only one. There's quite a few.\n\nChannel 1: yeah. I mean, I'm I'm working from home today. I just need to, you know, get it done.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: I know. But if it's a network outage, I can't help you, unfortunately. We we can only we only do the the network side of it. Not the network. Sorry.\n\nThe transit side of it, the Internet side of it, which that's all all working good from our end. So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network. So whoever's on Linham network right now got no service.\n\nChannel 1: So they they haven't come back to you. Right? They didn't have say they\n\nChannel 0: They\n\nChannel 1: acknowledge\n\nChannel 0: haven't come back to me. I just received a ticket that they've acknowledged it, and they'll get back to me shortly.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Sorry, man. That's just that's just the way this works.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.30982115864753723},{"text":"Airtel tech support.","start":0.71999997,"end":1.78,"sentiment":"neutral","sentiment_score":0.18994945287704468}],"sentiment":"neutral","sentiment_score":0.2378981351852417,"channel":0,"num_words":5,"start":0.16,"end":1.78},{"sentences":[{"text":"Oh, hi, mate.","start":2.48,"end":2.96,"sentiment":"neutral","sentiment_score":0.08269593367973964},{"text":"This is Chiranjan again.","start":2.96,"end":4.24,"sentiment":"neutral","sentiment_score":0.04594578966498375},{"text":"I didn't get a callback from you regarding the 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network side of it.","start":32.06,"end":36.46,"sentiment":"neutral","sentiment_score":-0.19549130132565132},{"text":"Not the network.","start":36.46,"end":37.1,"sentiment":"neutral","sentiment_score":-0.1563001573085785},{"text":"Sorry.","start":37.1,"end":37.42,"sentiment":"neutral","sentiment_score":-0.1424081176519394}],"sentiment":"neutral","sentiment_score":-0.1961258837332328,"channel":0,"num_words":30,"start":29.1,"end":37.42},{"sentences":[{"text":"The transit side of it, the Internet side of it, which that's all all working good from our end.","start":37.42,"end":42.615,"sentiment":"neutral","sentiment_score":-0.015097222830119886},{"text":"So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network.","start":42.695004,"end":53.595,"sentiment":"neutral","sentiment_score":-0.3271801675359408},{"text":"So whoever's on Linham network right now got no 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they","start":59.34,"end":61.34,"sentiment":"neutral","sentiment_score":-0.0963023453950882}],"sentiment":"neutral","sentiment_score":-0.24654226643698557,"channel":1,"num_words":14,"start":57.1,"end":61.34},{"sentences":[{"text":"They","start":61.239998,"end":61.399998,"sentiment":"neutral","sentiment_score":-0.15204036235809326}],"sentiment":"neutral","sentiment_score":-0.15204036235809326,"channel":0,"num_words":1,"start":61.239998,"end":61.399998},{"sentences":[{"text":"acknowledge","start":61.34,"end":61.82,"sentiment":"neutral","sentiment_score":-0.2445145845413208}],"sentiment":"neutral","sentiment_score":-0.2445145845413208,"channel":1,"num_words":1,"start":61.34,"end":61.82},{"sentences":[{"text":"haven't come back to me.","start":61.399998,"end":62.36,"sentiment":"neutral","sentiment_score":-0.2430206745862961},{"text":"I just received a ticket that they've acknowledged it, and they'll get back to me shortly.","start":62.36,"end":67.1,"sentiment":"neutral","sentiment_score":-0.14223706629127264}],"sentiment":"neutral","sentiment_score":-0.16623316350437345,"channel":0,"num_words":21,"start":61.399998,"end":67.1},{"sentences":[{"text":"Okay.","start":67.925,"end":68.425,"sentiment":"neutral","sentiment_score":-0.018544433638453484}],"sentiment":"neutral","sentiment_score":-0.018544433638453484,"channel":1,"num_words":1,"start":67.925,"end":68.425},{"sentences":[{"text":"Okay.","start":69.13888,"end":69.63888,"sentiment":"neutral","sentiment_score":-0.02471383474767208},{"text":"Sorry, man.","start":69.93887,"end":70.49888,"sentiment":"neutral","sentiment_score":-0.041576892137527466},{"text":"That's just that's just the way this works.","start":70.49888,"end":72.43887,"sentiment":"neutral","sentiment_score":-0.0318445727461949}],"sentiment":"neutral","sentiment_score":-0.032965836453844204,"channel":0,"num_words":11,"start":69.13888,"end":72.43887},{"sentences":[{"text":"Okay.","start":73.445,"end":73.945,"sentiment":"neutral","sentiment_score":0.10551144927740096}],"sentiment":"neutral","sentiment_score":0.10551144927740096,"channel":1,"num_words":1,"start":73.445,"end":73.945},{"sentences":[{"text":"Okay.","start":73.93887,"end":74.41888,"sentiment":"neutral","sentiment_score":0.19814163446426392},{"text":"Thank you.","start":74.41888,"end":75.158875,"sentiment":"positive","sentiment_score":0.33980220556259155}],"sentiment":"neutral","sentiment_score":0.29258201519648236,"channel":0,"num_words":3,"start":73.93887,"end":75.158875}]},"summary":{"result":"success","short":"The customer, Chiranjan, is calling Airtel tech support because he hasn't received a callback regarding an outage in Worrington. He explains that he needs to get the service done because the area is on the left and right spectrum, and the Internet is not working. He says that whoever is on the Worrington network is not working, and he needs to get the service done immediately."},"intents":{"segments":[{"text":"I didn't get a callback from you regarding the outage.","start_word":12,"end_word":21,"intents":[{"intent":"Request callback","confidence_score":0.17513461}]},{"text":"I didn't get a callback from you regarding the outage. Yeah.","start_word":12,"end_word":22,"intents":[{"intent":"Resolve outage issue","confidence_score":0.02081672}]},{"text":"So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network.","start_word":149,"end_word":178,"intents":[{"intent":"Resolve table damage","confidence_score":0.014550835}]},{"text":"So whoever's on Linham network right now got no service. So they they haven't come back to you. Right? They didn't have say they They acknowledge haven't come back to me. I just received a ticket that they've acknowledged it, and they'll get back to me shortly. Okay.","start_word":179,"end_word":226,"intents":[{"intent":"Acknowledge no service","confidence_score":0.022017606}]},{"text":"Okay. Thank you.","start_word":239,"end_word":241,"intents":[{"intent":"End conversation","confidence_score":0.06635574}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel tech support. Oh, hi, mate. This is Chiranjan again. I didn't get a callback from you regarding the outage. Yeah. The this is a linen outage. I'm just waiting for them to they've already acknowledged it. I'm just waiting for them to get back to me. That's why I haven't called you back. Right. Yeah. It's it's so there's an outage there out there in Worrington. So So you're not the only one. There's quite a few. yeah. I mean, I'm I'm working from home today. I just need to, you know, get it done. Yeah. So I know. But if it's a network outage, I can't help you, unfortunately. We we can only we only do the the network side of it. Not the network. Sorry. The transit side of it, the Internet side of it, which that's all all working good from our end. So there must be some sort of a table that's damaged or something like that outside your house because the whole area of Worrington is out on the Linham network.","start_word":0,"end_word":178,"sentiment":"neutral","sentiment_score":-0.15027442574501038},{"text":"So whoever's on Linham network right now got no service. So they they haven't come back to you.","start_word":179,"end_word":196,"sentiment":"negative","sentiment_score":-0.39336854219436646},{"text":"Right? They didn't have say they They acknowledge haven't come back to me. I just received a ticket that they've acknowledged it, and they'll get back to me shortly. Okay. Okay. Sorry, man. That's just that's just the way this works. Okay. Okay.","start_word":197,"end_word":239,"sentiment":"neutral","sentiment_score":-0.10165193676948547},{"text":"Thank you.","start_word":240,"end_word":241,"sentiment":"positive","sentiment_score":0.37995773553848267}],"average":{"sentiment":"neutral","sentiment_score":-0.154840223756555}}}}