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We would like to direct your call to the right person in our team as soon as possible. To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2.\n\nFor all general inquiries, please press 3. To hear these options again, please press star. Sorry. I'm having trouble recognizing your selection. Please listen to the options again.\n\nWelcome to InvoCare. We would like to direct your call to the right person in our team as soon as possible. To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2.\n\nFor all general inquiries, please press 3. To hear these options again, please press star. Sorry. I'm having trouble recognizing your selection. Please listen to the options again.","paragraphs":[{"sentences":[{"text":"Welcome to InvoCare.","start":0.39999998,"end":1.62,"sentiment":"positive","sentiment_score":0.35224367181460065},{"text":"We would like to direct your call to the right person in our team as soon as possible.","start":2.0,"end":6.2599998,"sentiment":"positive","sentiment_score":0.3654816630813811},{"text":"To enable us to assist you, please select from one of the following options.","start":6.8799996,"end":10.74,"sentiment":"neutral","sentiment_score":0.12167557940951415},{"text":"If you would like to speak to someone in our finance and procurement team, please press 1.","start":11.599999,"end":16.565,"sentiment":"neutral","sentiment_score":0.04638658529695343},{"text":"For any media inquiries, please press 2.","start":17.025,"end":19.685,"sentiment":"neutral","sentiment_score":0.031832924112677574}],"sentiment":"neutral","sentiment_score":0.1754281607030307,"num_words":59,"start":0.39999998,"end":19.685},{"sentences":[{"text":"For all general inquiries, please press 3.","start":20.225,"end":22.965,"sentiment":"neutral","sentiment_score":0.026478280579405173},{"text":"To hear these options again, please press star.","start":23.505001,"end":26.325,"sentiment":"neutral","sentiment_score":0.0007825517095625401},{"text":"Sorry.","start":32.61,"end":33.09,"sentiment":"negative","sentiment_score":-0.4358920454978943},{"text":"I'm having trouble recognizing your selection.","start":33.09,"end":35.35,"sentiment":"negative","sentiment_score":-0.687731514374415},{"text":"Please listen to the options again.","start":35.81,"end":37.75,"sentiment":"negative","sentiment_score":-0.36233555773893994}],"sentiment":"neutral","sentiment_score":-0.2337387893016317,"num_words":28,"start":20.225,"end":37.75},{"sentences":[{"text":"Welcome to InvoCare.","start":39.745003,"end":40.885002,"sentiment":"neutral","sentiment_score":0.1480409304300944},{"text":"We would like to direct your call to the right person in our team as soon as possible.","start":41.345,"end":45.525,"sentiment":"neutral","sentiment_score":0.32278966158628464},{"text":"To enable us to assist you, please select from one of the following options.","start":46.145,"end":50.005,"sentiment":"neutral","sentiment_score":0.10252436915678638},{"text":"If you would like to speak to someone in our finance and procurement team, please press 1.","start":50.88,"end":55.780003,"sentiment":"neutral","sentiment_score":0.04674513714716715},{"text":"For any media inquiries, please press 2.","start":56.24,"end":58.98,"sentiment":"neutral","sentiment_score":0.03108742380780833}],"sentiment":"neutral","sentiment_score":0.14749079942703247,"num_words":59,"start":39.745003,"end":58.98},{"sentences":[{"text":"For all general inquiries, please press 3.","start":59.440002,"end":62.260002,"sentiment":"neutral","sentiment_score":0.031560973929507394},{"text":"To hear these options again, please press star.","start":62.800003,"end":65.54,"sentiment":"neutral","sentiment_score":0.022093300009146333},{"text":"Sorry.","start":71.805,"end":72.285,"sentiment":"neutral","sentiment_score":-0.2762080430984497},{"text":"I'm having trouble recognizing your selection.","start":72.285,"end":74.625,"sentiment":"negative","sentiment_score":-0.45068539679050446},{"text":"Please listen to the options again.","start":75.005005,"end":76.945,"sentiment":"neutral","sentiment_score":-0.20494677871465683}],"sentiment":"neutral","sentiment_score":-0.13615456709106052,"num_words":28,"start":59.440002,"end":76.945}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to InvoCare. We would like to direct your call to the right person in our team as soon as possible. To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2.\n\nFor all general inquiries, please press 3. To hear these options again, please press star. Sorry. I'm having trouble recognizing your selection. Please listen to the options again.\n\nWelcome to InvoCare. We would like to direct your call to the right person in our team as soon as possible. To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2.\n\nFor all general inquiries, please press 3. To hear these options again, please press star. Sorry. I'm having trouble recognizing your selection. Please listen to the options again.","paragraphs":[{"sentences":[{"text":"Welcome to InvoCare.","start":0.39999998,"end":1.62,"sentiment":"positive","sentiment_score":0.35224367181460065},{"text":"We would like to direct your call to the right person in our team as soon as possible.","start":2.0,"end":6.2599998,"sentiment":"positive","sentiment_score":0.3654816630813811},{"text":"To enable us to assist you, please select from one of the following options.","start":6.8799996,"end":10.74,"sentiment":"neutral","sentiment_score":0.12167557940951415},{"text":"If you would like to speak to someone in our finance and procurement team, please press 1.","start":11.599999,"end":16.565,"sentiment":"neutral","sentiment_score":0.04638658529695343},{"text":"For any media inquiries, please press 2.","start":17.025,"end":19.685,"sentiment":"neutral","sentiment_score":0.031832924112677574}],"sentiment":"neutral","sentiment_score":0.1754281607030307,"channel":1,"num_words":59,"start":0.39999998,"end":19.685},{"sentences":[{"text":"For all general inquiries, please press 3.","start":20.225,"end":22.965,"sentiment":"neutral","sentiment_score":0.026478280579405173},{"text":"To hear these options again, please press star.","start":23.505001,"end":26.325,"sentiment":"neutral","sentiment_score":0.0007825517095625401},{"text":"Sorry.","start":32.61,"end":33.09,"sentiment":"negative","sentiment_score":-0.4358920454978943},{"text":"I'm having trouble recognizing your selection.","start":33.09,"end":35.35,"sentiment":"negative","sentiment_score":-0.687731514374415},{"text":"Please listen to the options again.","start":35.81,"end":37.75,"sentiment":"negative","sentiment_score":-0.36233555773893994}],"sentiment":"neutral","sentiment_score":-0.2337387893016317,"channel":1,"num_words":28,"start":20.225,"end":37.75},{"sentences":[{"text":"Welcome to InvoCare.","start":39.745003,"end":40.885002,"sentiment":"neutral","sentiment_score":0.1480409304300944},{"text":"We would like to direct your call to the right person in our team as soon as possible.","start":41.345,"end":45.525,"sentiment":"neutral","sentiment_score":0.32278966158628464},{"text":"To enable us to assist you, please select from one of the following options.","start":46.145,"end":50.005,"sentiment":"neutral","sentiment_score":0.10252436915678638},{"text":"If you would like to speak to someone in our finance and procurement team, please press 1.","start":50.88,"end":55.780003,"sentiment":"neutral","sentiment_score":0.04674513714716715},{"text":"For any media inquiries, please press 2.","start":56.24,"end":58.98,"sentiment":"neutral","sentiment_score":0.03108742380780833}],"sentiment":"neutral","sentiment_score":0.14749079942703247,"channel":1,"num_words":59,"start":39.745003,"end":58.98},{"sentences":[{"text":"For all general inquiries, please press 3.","start":59.440002,"end":62.260002,"sentiment":"neutral","sentiment_score":0.031560973929507394},{"text":"To hear these options again, please press star.","start":62.800003,"end":65.54,"sentiment":"neutral","sentiment_score":0.022093300009146333},{"text":"Sorry.","start":71.805,"end":72.285,"sentiment":"neutral","sentiment_score":-0.2762080430984497},{"text":"I'm having trouble recognizing your selection.","start":72.285,"end":74.625,"sentiment":"negative","sentiment_score":-0.45068539679050446},{"text":"Please listen to the options again.","start":75.005005,"end":76.945,"sentiment":"neutral","sentiment_score":-0.20494677871465683}],"sentiment":"neutral","sentiment_score":-0.13615456709106052,"channel":1,"num_words":28,"start":59.440002,"end":76.945}]},"summary":{"result":"success","short":"The customer is calling InvoCare and is directed to the right person in the team. They are given options to press one for finance and procurement, two for media inquiries, three for all general inquiries, or four for any specific request. The customer is also instructed to listen to the options again."},"intents":{"segments":[{"text":"We would like to direct your call to the right person in our team as soon as possible.","start_word":3,"end_word":20,"intents":[{"intent":"Direct call","confidence_score":0.4895871}]},{"text":"If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2. For all general inquiries, please press 3. To hear these options again, please press star. Sorry.","start_word":35,"end_word":74,"intents":[{"intent":"Speak to finance and procurement team","confidence_score":0.7593439},{"intent":"Receive inquiries","confidence_score":0.009821958}]}]},"sentiments":{"segments":[{"text":"Welcome to InvoCare. We would like to direct your call to the right person in our team as soon as possible.","start_word":0,"end_word":20,"sentiment":"positive","sentiment_score":0.3631078898906708},{"text":"To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2. For all general inquiries, please press 3. To hear these options again, please press star.","start_word":21,"end_word":73,"sentiment":"neutral","sentiment_score":0.05349758267402649},{"text":"Sorry. I'm having trouble recognizing your selection. Please listen to the options again.","start_word":74,"end_word":86,"sentiment":"negative","sentiment_score":-0.5307120084762573},{"text":"Welcome to InvoCare. We would like to direct your call to the right person in our team as soon as possible. To enable us to assist you, please select from one of the following options. If you would like to speak to someone in our finance and procurement team, please press 1. For any media inquiries, please press 2. For all general inquiries, please press 3. To hear these options again, please press star. Sorry.","start_word":87,"end_word":161,"sentiment":"neutral","sentiment_score":0.11162688583135603},{"text":"I'm having trouble recognizing your selection.","start_word":162,"end_word":167,"sentiment":"negative","sentiment_score":-0.4391591250896454},{"text":"Please listen to the options again.","start_word":168,"end_word":173,"sentiment":"neutral","sentiment_score":-0.21753616631031036}],"average":{"sentiment":"neutral","sentiment_score":0.030837867373511903}}}}