{"metadata":{"transaction_key":"deprecated","request_id":"01a0f045-7273-7290-8b0c-ab85e29623b9","sha256":"bcfcc172157963262cba1a7ca7c10486888ce746e51680a053cabd45e9bc81ca","created":"2026-09-30T03:04:40.118Z","duration":441.35992,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1050,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1146,"output_tokens":1149},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1146,"output_tokens":68}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Hi. Hi. Nice to have you on the line. I would love to help you today. Let me just pull out your account here. May I have your full name and your date of birth? Alright. Thank you so much. Nice to have you on the line. I actually, this is Melissa. I waited for you yesterday, but it seems like you've been very busy. Are you going to process your payment using your card today? $69.95. Have you paid already? Okay. How did you process your payment, if I may ask? Is oh, okay. I got it. Just give me a minute. Let me just go ahead and review your account. It seems like you just spoke to one of our representative. Right? No. That's one of my colleague, but no worries. I'll go ahead and take care of your account. Just give me a minute. Let me just check this. Alright? One moment. Stay on the line. Thank you so much for patiently waiting on the line. I apologize for that. Yeah. I've refreshed the system, and I'm showing here that you processed the payment through the ANZ. So technically Tano? Oh, I'm so sorry for that hold. I refreshed the account, and I confirmed that you successfully processed your payment via ANZ. So, technically, you don't need to update your card details. It's still the same, like the CVV expiration, security code? No? It's the same card or it's a new card? If it's a new one, we have to update it on the system. It's but if this the same as before, we don't need to. Yeah. It's successfully processed. Nothing to worry. I do see here that it has been Okay. Same card. That's fine. Thank you so much. So, technically, you will be receiving your official payment receipt to your email address shortly. I confirm your $69.95 Internet service invoice has been paid today. Thank you so much. And, also, you mentioned to your email that you are wanting to upgrade your services. Right? Alright. So currently, I review your account. Your plan is 25 MBPS, which is 60 $9.95. So after this, we're we have, like, the 50 MBPS, which is the $79.95. Would you like that moving forward by next month? Okay. One moment. Let me just take note. You're not working from home. Right? How many users for your Internet service? Just two. Okay. So, yeah, this 50 Mbps will do. So from October commence, starting October, you will be receiving your invoice for $79.95. It's the upgraded plan. Since today is the thirtieth, we'll request your upgrade to our tech tip today. They will process it, and then it should commence next month. Okay? And then just to set your proper expectation, our invoice time is every first of each month. So even though you already paid for your September, you still receive your invoice tomorrow for October, and it will be due ten days after you receive it. Anyway, you're you're good to go with that. We still have your card. It just so happened. Circumstances change. And your address is the same. Right? Okay. Address is the same. You're not moving in. So all is set. Our tech rep will go ahead and send you a notification once your service has been upgraded. And then if there's any problem or technical issue, please let us know. We are more than happy to check and assist you about that. Okay? Alright. And then for your direct debit, it's still the same, the card that you used for your payment today. Okay? Alright. So appreciate your call. And anything else that I may help you? Do you have any questions in mind that I can assist? Okay. Perfect. Thank you so much, Tanu. Please, you do have a great day, and be safe. Just call me if you have any questions, okay, or if you need any assistance. Thank you. Have a good one. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.71999997,"end":0.96,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.23993448913097384},{"word":"good","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4425526261329651},{"word":"afternoon","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.37141096591949463},{"word":"this","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.31719478964805603},{"word":"is","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3419301509857178},{"word":"airtel","start":2.1599998,"end":2.6399999,"confidence":0.76375324,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.4410671591758728},{"word":"accounts","start":2.6399999,"end":3.04,"confidence":0.9428711,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.34316807985305786},{"word":"how","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3292800784111023},{"word":"may","start":3.1999998,"end":3.3199997,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4092584252357483},{"word":"i","start":3.3199997,"end":3.4399998,"confidence":0.98291016,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4022020101547241},{"word":"help","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.36526593565940857},{"word":"you","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3772891163825989},{"word":"today","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.293846994638443},{"word":"hi","start":8.0,"end":8.5,"confidence":0.9707031,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02802404761314392},{"word":"hi","start":12.335,"end":12.575,"confidence":0.96875,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.25873368978500366},{"word":"nice","start":12.575,"end":12.735,"confidence":0.99902344,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7002211213111877},{"word":"to","start":12.735,"end":12.975,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6761104464530945},{"word":"have","start":12.975,"end":13.215,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6184847950935364},{"word":"you","start":13.215,"end":13.295,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5220634937286377},{"word":"on","start":13.295,"end":13.455,"confidence":0.5390625,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5822126269340515},{"word":"the","start":13.455,"end":13.535,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.691568911075592},{"word":"line","start":13.535,"end":13.855,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7649091482162476},{"word":"i","start":13.855,"end":13.935,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7528517246246338},{"word":"would","start":13.935,"end":14.175,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.7474808692932129},{"word":"love","start":14.175,"end":14.415,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.8000928163528442},{"word":"to","start":14.415,"end":14.575,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7378244400024414},{"word":"help","start":14.575,"end":14.735001,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.7338531613349915},{"word":"you","start":14.735001,"end":14.895,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7586578726768494},{"word":"today","start":14.895,"end":15.215,"confidence":1.0,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.7395400404930115},{"word":"let","start":15.215,"end":15.455,"confidence":1.0,"punctuated_word":"Let","sentiment":"positive","sentiment_score":0.3900564908981323},{"word":"me","start":15.455,"end":15.535,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.34345024824142456},{"word":"just","start":15.535,"end":15.775,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.28399336338043213},{"word":"pull","start":15.775,"end":16.015,"confidence":1.0,"punctuated_word":"pull","sentiment":"positive","sentiment_score":0.33997583389282227},{"word":"out","start":16.015,"end":16.175,"confidence":0.79248047,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.3511356711387634},{"word":"your","start":16.175,"end":16.335,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25141680240631104},{"word":"account","start":16.335,"end":16.735,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.32365354895591736},{"word":"here","start":16.735,"end":17.055,"confidence":1.0,"punctuated_word":"here.","sentiment":"positive","sentiment_score":0.3571588397026062},{"word":"may","start":17.055,"end":17.215,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.17936789989471436},{"word":"i","start":17.215,"end":17.295,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16463151574134827},{"word":"have","start":17.295,"end":17.615,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16887852549552915},{"word":"your","start":17.615,"end":17.935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.174382746219635},{"word":"full","start":17.935,"end":18.255001,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.22716914117336273},{"word":"name","start":18.255001,"end":18.415,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.23676782846450808},{"word":"and","start":18.415,"end":18.654999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18708595633506775},{"word":"your","start":18.654999,"end":18.895,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.208566814661026},{"word":"date","start":18.895,"end":19.135,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.22642195224761963},{"word":"of","start":19.135,"end":19.295,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.225565567612648},{"word":"birth","start":19.295,"end":19.795,"confidence":0.9995117,"punctuated_word":"birth?","sentiment":"neutral","sentiment_score":0.22133946418762207},{"word":"alright","start":31.939999,"end":32.44,"confidence":0.80859375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2188628762960434},{"word":"thank","start":32.5,"end":32.82,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5438633561134338},{"word":"you","start":32.82,"end":33.14,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.585331916809082},{"word":"so","start":33.14,"end":33.46,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5905171036720276},{"word":"much","start":33.46,"end":33.94,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6116213798522949},{"word":"nice","start":33.94,"end":34.26,"confidence":1.0,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6216298937797546},{"word":"to","start":34.26,"end":34.34,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6777347922325134},{"word":"have","start":34.34,"end":34.58,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6784194707870483},{"word":"you","start":34.58,"end":34.739998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5655033588409424},{"word":"on","start":34.739998,"end":34.9,"confidence":0.82177734,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.6075345873832703},{"word":"the","start":34.9,"end":35.059998,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.613906741142273},{"word":"line","start":35.059998,"end":35.38,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6322957277297974},{"word":"i","start":35.38,"end":35.62,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17065006494522095},{"word":"actually","start":35.94,"end":36.42,"confidence":0.98461914,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.11847243458032608},{"word":"this","start":36.42,"end":36.58,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.13024410605430603},{"word":"is","start":36.58,"end":36.739998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18859462440013883},{"word":"melissa","start":36.739998,"end":37.239998,"confidence":0.9970703,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.12602359056472778},{"word":"i","start":37.3,"end":37.54,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03404395282268524},{"word":"waited","start":37.54,"end":37.94,"confidence":1.0,"punctuated_word":"waited","sentiment":"neutral","sentiment_score":0.034537650644779205},{"word":"for","start":37.94,"end":38.18,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05371025204658508},{"word":"you","start":38.18,"end":38.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0855044573545456},{"word":"yesterday","start":38.915,"end":39.415,"confidence":0.9741211,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":0.012674309313297272},{"word":"but","start":39.475002,"end":39.715,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02119073271751404},{"word":"it","start":39.715,"end":39.875,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08581893891096115},{"word":"seems","start":39.875,"end":40.115,"confidence":0.96875,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.1470966637134552},{"word":"like","start":40.115,"end":40.275,"confidence":0.9838867,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.140372171998024},{"word":"you've","start":40.275,"end":40.515,"confidence":0.99902344,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.12111735343933104},{"word":"been","start":40.515,"end":40.755,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08117422461509705},{"word":"very","start":40.755,"end":40.995003,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.11226911097764967},{"word":"busy","start":40.995003,"end":41.495003,"confidence":1.0,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":0.01394890621304512},{"word":"are","start":41.955,"end":42.115,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.031693607568740845},{"word":"you","start":42.115,"end":42.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.046359650790691376},{"word":"going","start":42.275,"end":42.675003,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.04191667214035988},{"word":"to","start":42.675003,"end":43.155003,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05983775109052658},{"word":"process","start":43.155003,"end":43.635002,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.08554389327764511},{"word":"your","start":43.635002,"end":44.135002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0899939090013504},{"word":"payment","start":44.435,"end":44.935,"confidence":0.9980469,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.10638654232025146},{"word":"using","start":44.995003,"end":45.315002,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.028299447149038315},{"word":"your","start":45.315002,"end":45.475002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10552175343036652},{"word":"card","start":45.475002,"end":45.795002,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.068867027759552},{"word":"today","start":45.795002,"end":46.275,"confidence":0.9050293,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.060478538274765015},{"word":"$69.95","start":46.275,"end":48.455,"confidence":0.9885254,"punctuated_word":"$69.95.","sentiment":"neutral","sentiment_score":0.006947025656700134},{"word":"have","start":52.22,"end":52.46,"confidence":0.9707031,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.02246491238474846},{"word":"you","start":52.46,"end":52.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016606178134679794},{"word":"paid","start":52.62,"end":53.02,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.01006375066936016},{"word":"already","start":53.02,"end":53.52,"confidence":0.935791,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.0158059224486351},{"word":"okay","start":57.26,"end":57.739998,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006560605484992266},{"word":"how","start":57.739998,"end":58.059998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0015866868197917938},{"word":"did","start":58.059998,"end":58.22,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0015116725116968157},{"word":"you","start":58.22,"end":58.46,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005862480029463768},{"word":"process","start":58.46,"end":58.78,"confidence":0.9970703,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.02444653213024139},{"word":"your","start":58.78,"end":59.02,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014275046065449716},{"word":"payment","start":59.02,"end":59.42,"confidence":0.8000488,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.019164105877280235},{"word":"if","start":59.42,"end":59.579998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007898296229541302},{"word":"i","start":59.579998,"end":59.66,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010374460369348526},{"word":"may","start":59.66,"end":59.899998,"confidence":0.9902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.005764784291386604},{"word":"ask","start":59.899998,"end":60.399998,"confidence":0.9807129,"punctuated_word":"ask?","sentiment":"neutral","sentiment_score":0.007670038379728794},{"word":"is","start":61.9,"end":62.3,"confidence":0.6123047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.002248622477054596},{"word":"oh","start":63.82,"end":64.22,"confidence":0.9941406,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.028968187049031258},{"word":"okay","start":64.22,"end":64.619995,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04453948140144348},{"word":"i","start":64.619995,"end":64.78,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05009753257036209},{"word":"got","start":64.78,"end":64.94,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07013854384422302},{"word":"it","start":64.94,"end":65.1,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.042106159031391144},{"word":"just","start":65.1,"end":65.42,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.029661599546670914},{"word":"give","start":65.42,"end":65.58,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.016952641308307648},{"word":"me","start":65.58,"end":65.74,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.029618486762046817},{"word":"a","start":65.74,"end":65.9,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018039263784885406},{"word":"minute","start":65.9,"end":66.22,"confidence":0.99365234,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.026592006906867027},{"word":"let","start":66.22,"end":66.38,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.026327237486839294},{"word":"me","start":66.38,"end":66.619995,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03430879861116409},{"word":"just","start":66.619995,"end":66.825,"confidence":0.9448242,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029053695499897003},{"word":"go","start":66.905,"end":67.145,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0326446071267128},{"word":"ahead","start":67.145,"end":67.545,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.045744895935058594},{"word":"and","start":67.545,"end":67.784996,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03382517024874687},{"word":"review","start":67.784996,"end":68.104996,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.024193525314331055},{"word":"your","start":68.104996,"end":68.265,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03391150385141373},{"word":"account","start":68.265,"end":68.585,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.023515917360782623},{"word":"it","start":68.585,"end":68.744995,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.011608298867940904},{"word":"seems","start":68.744995,"end":69.064995,"confidence":0.99902344,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.02399500831961632},{"word":"like","start":69.064995,"end":69.225,"confidence":0.9819336,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.022756963968276978},{"word":"you","start":69.225,"end":69.384995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021582625806331635},{"word":"just","start":69.384995,"end":69.625,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.027928438037633896},{"word":"spoke","start":69.625,"end":69.865,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.03522424027323723},{"word":"to","start":69.865,"end":70.024994,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.040948789566755295},{"word":"one","start":70.024994,"end":70.265,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.035882722586393356},{"word":"of","start":70.265,"end":70.505,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04255326464772224},{"word":"our","start":70.505,"end":71.005,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.018087293952703476},{"word":"representative","start":71.465,"end":71.965,"confidence":0.9975586,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.015419164672493936},{"word":"right","start":72.265,"end":72.765,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.002016102895140648},{"word":"no","start":78.104996,"end":78.34499,"confidence":0.97509766,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07493128627538681},{"word":"that's","start":78.34499,"end":78.84,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05598761886358261},{"word":"one","start":79.079994,"end":79.24,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04246693104505539},{"word":"of","start":79.24,"end":79.32,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06280183047056198},{"word":"my","start":79.32,"end":79.56,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.052804432809352875},{"word":"colleague","start":79.56,"end":79.88,"confidence":0.78222656,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":-0.01081826537847519},{"word":"but","start":79.88,"end":80.119995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.00782841444015503},{"word":"no","start":80.119995,"end":80.28,"confidence":0.98095703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.01640961319208145},{"word":"worries","start":80.28,"end":80.78,"confidence":0.9880371,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.003805536776781082},{"word":"i'll","start":81.0,"end":81.32,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07279407978057861},{"word":"go","start":81.32,"end":81.479996,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12625665962696075},{"word":"ahead","start":81.479996,"end":81.64,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1831320822238922},{"word":"and","start":81.64,"end":81.799995,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12638086080551147},{"word":"take","start":81.799995,"end":81.96,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.11427215486764908},{"word":"care","start":81.96,"end":82.03999,"confidence":1.0,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.12309971451759338},{"word":"of","start":82.03999,"end":82.2,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15614596009254456},{"word":"your","start":82.2,"end":82.35999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1079116091132164},{"word":"account","start":82.35999,"end":82.67999,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.05346955358982086},{"word":"just","start":82.67999,"end":82.84,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05054214969277382},{"word":"give","start":82.84,"end":83.0,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03151843324303627},{"word":"me","start":83.0,"end":83.079994,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04438364505767822},{"word":"a","start":83.079994,"end":83.24,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030806470662355423},{"word":"minute","start":83.24,"end":83.56,"confidence":0.9880371,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":0.03534362465143204},{"word":"let","start":83.56,"end":83.71999,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02704763785004616},{"word":"me","start":83.71999,"end":83.88,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.024777665734291077},{"word":"just","start":83.88,"end":84.2,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.024232298135757446},{"word":"check","start":84.2,"end":84.439995,"confidence":0.9970703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02813609689474106},{"word":"this","start":84.439995,"end":84.67999,"confidence":0.99902344,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.0014099255204200745},{"word":"alright","start":84.67999,"end":85.17999,"confidence":0.9980469,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.026999233290553093},{"word":"one","start":85.399994,"end":85.71999,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.012372691184282305},{"word":"moment","start":85.71999,"end":86.119995,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.022956913337111473},{"word":"stay","start":86.119995,"end":86.35999,"confidence":0.99902344,"punctuated_word":"Stay","sentiment":"neutral","sentiment_score":0.052502166479825974},{"word":"on","start":86.35999,"end":86.52,"confidence":0.59277344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.059072524309158325},{"word":"the","start":86.52,"end":86.67999,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07043719291687012},{"word":"line","start":86.67999,"end":87.17999,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.09662428498268127},{"word":"thank","start":210.285,"end":210.52501,"confidence":0.6665039,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22285161912441256},{"word":"you","start":210.52501,"end":210.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24739030003547668},{"word":"so","start":210.765,"end":210.925,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.21313714981079104},{"word":"much","start":210.925,"end":211.24501,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.23200257122516632},{"word":"for","start":211.24501,"end":211.485,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.298697829246521},{"word":"patiently","start":211.485,"end":211.96501,"confidence":1.0,"punctuated_word":"patiently","sentiment":"neutral","sentiment_score":0.2323325276374817},{"word":"waiting","start":211.96501,"end":212.205,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.40250977873802185},{"word":"on","start":212.205,"end":212.365,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.29952290654182434},{"word":"the","start":212.365,"end":212.52501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2980077862739563},{"word":"line","start":212.52501,"end":212.645,"confidence":0.99560547,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.24558627605438232},{"word":"i","start":212.645,"end":212.765,"confidence":0.9350586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20502324402332303},{"word":"apologize","start":212.765,"end":213.265,"confidence":0.99902344,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.29424387216567993},{"word":"for","start":213.405,"end":213.565,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24208737909793857},{"word":"that","start":213.565,"end":213.80501,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.18272729218006137},{"word":"yeah","start":213.80501,"end":214.04501,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027207674458622932},{"word":"i've","start":214.04501,"end":214.52501,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03350260108709335},{"word":"refreshed","start":214.52501,"end":215.02501,"confidence":0.83251953,"punctuated_word":"refreshed","sentiment":"neutral","sentiment_score":-0.014457397162914276},{"word":"the","start":215.1,"end":215.26001,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025851044803857803},{"word":"system","start":215.26001,"end":215.58,"confidence":0.8901367,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":-0.01226569339632988},{"word":"and","start":215.58,"end":215.82,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004336737096309662},{"word":"i'm","start":215.82,"end":215.98001,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0037884614430367942},{"word":"showing","start":215.98001,"end":216.3,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.013764698058366776},{"word":"here","start":216.3,"end":216.54001,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.02783500775694847},{"word":"that","start":216.54001,"end":216.78,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005683865398168564},{"word":"you","start":216.78,"end":217.1,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016449660062789917},{"word":"processed","start":217.1,"end":217.5,"confidence":0.89990234,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.03385503590106964},{"word":"the","start":217.5,"end":217.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009660840034484863},{"word":"payment","start":217.66,"end":218.06001,"confidence":0.9941406,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06769974529743195},{"word":"through","start":218.06001,"end":218.3,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.003141961991786957},{"word":"the","start":218.3,"end":218.54001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002186499536037445},{"word":"anz","start":218.54001,"end":219.04001,"confidence":0.92626953,"punctuated_word":"ANZ.","sentiment":"neutral","sentiment_score":0.0021883463487029076},{"word":"so","start":219.42001,"end":219.66,"confidence":0.9819336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.032801613211631775},{"word":"technically","start":219.66,"end":220.16,"confidence":0.5126953,"punctuated_word":"technically","sentiment":"neutral","sentiment_score":-0.04625165835022926},{"word":"tano","start":221.90001,"end":222.40001,"confidence":0.6996257,"punctuated_word":"Tano?","sentiment":"neutral","sentiment_score":-0.03769747167825699},{"word":"oh","start":222.70001,"end":222.94,"confidence":0.9465332,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.21862873435020447},{"word":"i'm","start":222.94,"end":223.18001,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34038957953453064},{"word":"so","start":223.18001,"end":223.42001,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3660703897476196},{"word":"sorry","start":223.42001,"end":223.92001,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.41266196966171265},{"word":"for","start":223.98001,"end":224.22,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.482678085565567},{"word":"that","start":224.22,"end":224.54001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.43678873777389526},{"word":"hold","start":224.54001,"end":224.94,"confidence":0.9970703,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.18925373256206512},{"word":"i","start":224.94,"end":225.34001,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4154962301254273},{"word":"refreshed","start":225.34001,"end":225.84001,"confidence":0.97265625,"punctuated_word":"refreshed","sentiment":"neutral","sentiment_score":0.3018084764480591},{"word":"the","start":225.90001,"end":226.06001,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3505401611328125},{"word":"account","start":226.06001,"end":226.54001,"confidence":0.91015625,"punctuated_word":"account,","sentiment":"positive","sentiment_score":0.3861428499221802},{"word":"and","start":226.54001,"end":226.70001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32053548097610474},{"word":"i","start":226.70001,"end":226.94,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4325676858425141},{"word":"confirmed","start":226.94,"end":227.44,"confidence":0.91015625,"punctuated_word":"confirmed","sentiment":"positive","sentiment_score":0.5094048380851746},{"word":"that","start":227.5,"end":227.66,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5026505589485168},{"word":"you","start":227.66,"end":227.90001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5891240835189819},{"word":"successfully","start":227.90001,"end":228.40001,"confidence":0.9980469,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.6701111793518066},{"word":"processed","start":228.54001,"end":229.02,"confidence":0.91015625,"punctuated_word":"processed","sentiment":"positive","sentiment_score":0.6946516036987305},{"word":"your","start":229.02,"end":229.26001,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6773034334182739},{"word":"payment","start":229.26001,"end":229.76001,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.6782514452934265},{"word":"via","start":230.235,"end":230.47499,"confidence":0.6904297,"punctuated_word":"via","sentiment":"positive","sentiment_score":0.6108165979385376},{"word":"anz","start":230.47499,"end":230.97499,"confidence":0.87353516,"punctuated_word":"ANZ.","sentiment":"positive","sentiment_score":0.5252083539962769},{"word":"so","start":231.11499,"end":231.275,"confidence":0.79956055,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.16662684082984924},{"word":"technically","start":231.275,"end":231.775,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.06418406218290329},{"word":"you","start":231.995,"end":232.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.060800231993198395},{"word":"don't","start":232.235,"end":232.555,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.0033532381057739258},{"word":"need","start":232.555,"end":232.635,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06185739487409592},{"word":"to","start":232.635,"end":232.875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.112664595246315},{"word":"update","start":232.875,"end":233.275,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.1326380968093872},{"word":"your","start":233.275,"end":233.435,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16169492900371552},{"word":"card","start":233.435,"end":233.75499,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.11978943645954132},{"word":"details","start":233.75499,"end":234.25499,"confidence":0.98706055,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.09078888595104218},{"word":"it's","start":234.315,"end":234.47499,"confidence":0.83691406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.014946294948458672},{"word":"still","start":234.47499,"end":234.795,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.017736993730068207},{"word":"the","start":234.795,"end":234.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003044798970222473},{"word":"same","start":234.875,"end":235.375,"confidence":0.810791,"punctuated_word":"same,","sentiment":"neutral","sentiment_score":0.02350245974957943},{"word":"like","start":235.75499,"end":235.995,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.01855292171239853},{"word":"the","start":235.995,"end":236.235,"confidence":0.5810547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0043231770396232605},{"word":"cvv","start":236.235,"end":236.735,"confidence":0.9975586,"punctuated_word":"CVV","sentiment":"neutral","sentiment_score":-0.0114429397508502},{"word":"expiration","start":236.795,"end":237.295,"confidence":0.7163086,"punctuated_word":"expiration,","sentiment":"neutral","sentiment_score":-0.005813560448586941},{"word":"security","start":239.03499,"end":239.515,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.036667417734861374},{"word":"code","start":239.515,"end":240.015,"confidence":0.88671875,"punctuated_word":"code?","sentiment":"neutral","sentiment_score":-0.04377879947423935},{"word":"no","start":243.275,"end":243.63,"confidence":0.9748535,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.1513449400663376},{"word":"it's","start":245.79001,"end":246.03,"confidence":0.7285156,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.010791666805744171},{"word":"the","start":246.03,"end":246.27,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010780863463878632},{"word":"same","start":246.27,"end":246.59001,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.02136225998401642},{"word":"card","start":246.59001,"end":246.91,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.004853583872318268},{"word":"or","start":246.91,"end":247.15001,"confidence":0.7451172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03169224038720131},{"word":"it's","start":247.15001,"end":247.31,"confidence":0.9785156,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.020791204646229744},{"word":"a","start":247.31,"end":247.39,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02066734805703163},{"word":"new","start":247.39,"end":247.63,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.03590048477053642},{"word":"card","start":247.63,"end":248.03,"confidence":0.9970703,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.02569347247481346},{"word":"if","start":248.03,"end":248.27,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03598025441169739},{"word":"it's","start":248.27,"end":248.43001,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.030340753495693207},{"word":"a","start":248.43001,"end":248.59001,"confidence":0.8803711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04554529488086701},{"word":"new","start":248.59001,"end":248.75,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06277477741241455},{"word":"one","start":248.75,"end":248.99,"confidence":0.99658203,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.0665292888879776},{"word":"we","start":248.99,"end":249.23001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10231839120388032},{"word":"have","start":249.23001,"end":249.47,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07862187922000885},{"word":"to","start":249.47,"end":249.63,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05541610345244408},{"word":"update","start":249.63,"end":249.87001,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.04291614517569542},{"word":"it","start":249.87001,"end":250.03,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04043610394001007},{"word":"on","start":250.03,"end":250.19,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03357275575399399},{"word":"the","start":250.19,"end":250.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018346674740314484},{"word":"system","start":250.35,"end":250.83,"confidence":0.7895508,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.053327254951000214},{"word":"it's","start":250.83,"end":250.91,"confidence":0.8552246,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.009307942353188992},{"word":"but","start":251.07,"end":251.31,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0141935832798481},{"word":"if","start":251.31,"end":251.55,"confidence":0.9003906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01397193968296051},{"word":"this","start":251.55,"end":251.87001,"confidence":0.9707031,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.025339074432849884},{"word":"the","start":251.95001,"end":252.19,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03632792830467224},{"word":"same","start":252.19,"end":252.43001,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03912977874279022},{"word":"as","start":252.43001,"end":252.75,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07538116723299026},{"word":"before","start":252.75,"end":253.25,"confidence":0.99853516,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.05364622920751572},{"word":"we","start":254.03,"end":254.27,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04685132950544357},{"word":"don't","start":254.27,"end":254.51001,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.018629275262355804},{"word":"need","start":254.51001,"end":254.67,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.029728077352046967},{"word":"to","start":254.67,"end":255.17,"confidence":0.99316406,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.010842539370059969},{"word":"yeah","start":261.775,"end":262.175,"confidence":0.95532227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25599563121795654},{"word":"it's","start":262.175,"end":262.57498,"confidence":0.9926758,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.37383994460105896},{"word":"successfully","start":262.57498,"end":263.07498,"confidence":0.99902344,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.5055816173553467},{"word":"processed","start":263.215,"end":263.695,"confidence":0.92089844,"punctuated_word":"processed.","sentiment":"positive","sentiment_score":0.4627901315689087},{"word":"nothing","start":263.695,"end":263.935,"confidence":0.9770508,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":0.11881260573863985},{"word":"to","start":263.935,"end":264.095,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004312090575695038},{"word":"worry","start":264.095,"end":264.415,"confidence":0.9484863,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.022584501653909683},{"word":"i","start":264.415,"end":264.735,"confidence":0.9589844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03307512030005455},{"word":"do","start":264.735,"end":264.975,"confidence":0.9604492,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06126093864440918},{"word":"see","start":264.975,"end":265.135,"confidence":0.98828125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04128359258174896},{"word":"here","start":265.135,"end":265.375,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.05694776773452759},{"word":"that","start":265.375,"end":265.615,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04455789178609848},{"word":"it","start":265.615,"end":265.775,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.025080084800720215},{"word":"has","start":265.775,"end":266.01498,"confidence":0.9970703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.029007554054260257},{"word":"been","start":266.01498,"end":266.255,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0629272609949112},{"word":"okay","start":266.895,"end":267.29498,"confidence":0.99121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09412141889333724},{"word":"same","start":267.29498,"end":267.615,"confidence":0.99609375,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.12333294749259947},{"word":"card","start":267.615,"end":267.85498,"confidence":0.9980469,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.14238354563713074},{"word":"that's","start":267.85498,"end":268.095,"confidence":0.9941406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3113020658493042},{"word":"fine","start":268.095,"end":268.335,"confidence":0.99194336,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.3193264603614807},{"word":"thank","start":268.335,"end":268.495,"confidence":0.9604492,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7001681327819824},{"word":"you","start":268.495,"end":268.735,"confidence":0.96240234,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7517135143280029},{"word":"so","start":268.735,"end":268.895,"confidence":0.9741211,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7184054255485535},{"word":"much","start":268.895,"end":269.135,"confidence":0.9812012,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6564091444015503},{"word":"so","start":269.135,"end":269.49,"confidence":0.7714844,"punctuated_word":"So,","sentiment":"positive","sentiment_score":0.3577008843421936},{"word":"technically","start":269.56998,"end":269.77,"confidence":0.99658203,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.3246116638183594},{"word":"you","start":269.77,"end":269.97,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.38737890124320984},{"word":"will","start":269.97,"end":270.21,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3959320783615112},{"word":"be","start":270.21,"end":270.53,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.366347461938858},{"word":"receiving","start":270.53,"end":271.03,"confidence":1.0,"punctuated_word":"receiving","sentiment":"positive","sentiment_score":0.36535507440567017},{"word":"your","start":271.16998,"end":271.65,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3609148859977722},{"word":"official","start":271.65,"end":272.05,"confidence":1.0,"punctuated_word":"official","sentiment":"positive","sentiment_score":0.40251225233078},{"word":"payment","start":272.05,"end":272.53,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.35560423135757446},{"word":"receipt","start":272.53,"end":272.84998,"confidence":0.9980469,"punctuated_word":"receipt","sentiment":"positive","sentiment_score":0.37034955620765686},{"word":"to","start":272.84998,"end":273.00998,"confidence":0.9921875,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.38451912999153137},{"word":"your","start":273.00998,"end":273.25,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3509898781776428},{"word":"email","start":273.25,"end":273.56998,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.32773247361183167},{"word":"address","start":273.56998,"end":274.05,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.2477702796459198},{"word":"shortly","start":274.05,"end":274.55,"confidence":0.9980469,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.27328598499298096},{"word":"i","start":275.09,"end":275.25,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31190478801727295},{"word":"confirm","start":275.25,"end":275.75,"confidence":0.9223633,"punctuated_word":"confirm","sentiment":"positive","sentiment_score":0.33512672781944275},{"word":"your","start":275.81,"end":276.21,"confidence":0.9873047,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4307606518268585},{"word":"$69.95","start":276.21,"end":278.05,"confidence":0.9942627,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.32404619455337524},{"word":"internet","start":278.05,"end":278.55,"confidence":0.9741211,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.23424455523490903},{"word":"service","start":278.61,"end":279.00998,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.2800928056240082},{"word":"invoice","start":279.00998,"end":279.49,"confidence":0.9970703,"punctuated_word":"invoice","sentiment":"positive","sentiment_score":0.458112895488739},{"word":"has","start":279.49,"end":279.65,"confidence":0.99902344,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.40365102887153625},{"word":"been","start":279.65,"end":279.88998,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.5166106820106506},{"word":"paid","start":279.88998,"end":280.13,"confidence":1.0,"punctuated_word":"paid","sentiment":"positive","sentiment_score":0.4173305630683899},{"word":"today","start":280.13,"end":280.61,"confidence":0.99902344,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.3408026099205017},{"word":"thank","start":280.61,"end":280.84998,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.670262336730957},{"word":"you","start":280.84998,"end":281.09,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6961907148361206},{"word":"so","start":281.09,"end":281.25,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6727302074432373},{"word":"much","start":281.25,"end":281.56998,"confidence":0.99658203,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5624755620956421},{"word":"and","start":281.56998,"end":281.81,"confidence":0.8666992,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.24348950386047363},{"word":"also","start":281.81,"end":282.31,"confidence":1.0,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.2088676393032074},{"word":"you","start":282.98502,"end":283.225,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1053779274225235},{"word":"mentioned","start":283.225,"end":283.725,"confidence":0.9790039,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.13546320796012878},{"word":"to","start":283.86502,"end":284.02502,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13776229321956637},{"word":"your","start":284.02502,"end":284.345,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1167338415980339},{"word":"email","start":284.345,"end":284.665,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.16604310274124146},{"word":"that","start":284.665,"end":284.905,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08978063613176346},{"word":"you","start":284.905,"end":285.14502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0855770856142044},{"word":"are","start":285.14502,"end":285.385,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.10126666724681854},{"word":"wanting","start":285.385,"end":285.86502,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.117640882730484},{"word":"to","start":285.86502,"end":286.265,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1718536764383316},{"word":"upgrade","start":286.265,"end":286.665,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.14929956197738647},{"word":"your","start":286.665,"end":286.98502,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14154453575611117},{"word":"services","start":286.98502,"end":287.48502,"confidence":0.99658203,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.11842775344848631},{"word":"right","start":287.625,"end":288.125,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.09712249040603638},{"word":"alright","start":290.105,"end":290.505,"confidence":0.9921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07643675804138184},{"word":"so","start":290.505,"end":290.825,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04098908603191376},{"word":"currently","start":290.825,"end":291.325,"confidence":0.79663086,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.03977900743484497},{"word":"i","start":291.46503,"end":291.70502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04856151342391968},{"word":"review","start":291.70502,"end":292.105,"confidence":0.9707031,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.05257308855652809},{"word":"your","start":292.105,"end":292.42502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0576806478202343},{"word":"account","start":292.42502,"end":292.92502,"confidence":0.9692383,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.05728970840573311},{"word":"your","start":293.065,"end":293.565,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.029167260974645615},{"word":"plan","start":294.105,"end":294.58502,"confidence":0.7558594,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.05183360353112221},{"word":"is","start":294.58502,"end":295.08502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06006504222750664},{"word":"25","start":296.01,"end":296.65,"confidence":1.0,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.05688950419425965},{"word":"mbps","start":296.65,"end":297.15,"confidence":0.77823895,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":0.06258273869752884},{"word":"which","start":297.77002,"end":298.01,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.04734797775745392},{"word":"is","start":298.01,"end":298.17,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05008967965841293},{"word":"60","start":298.17,"end":298.49002,"confidence":0.99902344,"punctuated_word":"60","sentiment":"neutral","sentiment_score":0.04529941827058792},{"word":"$9.95","start":298.49002,"end":300.09,"confidence":0.9928589,"punctuated_word":"$9.95.","sentiment":"neutral","sentiment_score":0.03055426105856895},{"word":"so","start":300.09,"end":300.59,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05120303854346275},{"word":"after","start":301.13,"end":301.53,"confidence":0.8442383,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.048685453832149506},{"word":"this","start":301.53,"end":302.03,"confidence":0.90185547,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.05944863706827164},{"word":"we're","start":302.09,"end":302.57,"confidence":0.8491211,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06176268309354782},{"word":"we","start":302.73,"end":302.97,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07081611454486847},{"word":"have","start":302.97,"end":303.29,"confidence":0.97094727,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.058792807161808014},{"word":"like","start":303.29,"end":303.61002,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06018930673599243},{"word":"the","start":303.61002,"end":304.01,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050270598381757736},{"word":"50","start":304.01,"end":304.51,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.05104636400938034},{"word":"mbps","start":304.57,"end":305.07,"confidence":0.976237,"punctuated_word":"MBPS,","sentiment":"neutral","sentiment_score":0.05462121218442917},{"word":"which","start":306.33002,"end":306.57,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05537058413028717},{"word":"is","start":306.57,"end":306.81,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05202090367674827},{"word":"the","start":306.81,"end":307.29,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04139797016978264},{"word":"$79.95","start":307.29,"end":309.45,"confidence":0.9980469,"punctuated_word":"$79.95.","sentiment":"neutral","sentiment_score":0.08723461627960205},{"word":"would","start":309.45,"end":309.69,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.13720405101776123},{"word":"you","start":309.69,"end":309.93,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15777990221977234},{"word":"like","start":309.93,"end":310.33002,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1841943562030792},{"word":"that","start":310.33002,"end":310.83002,"confidence":0.97509766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18215376138687137},{"word":"moving","start":311.175,"end":311.575,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.16480037569999695},{"word":"forward","start":311.575,"end":311.975,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.16812896728515625},{"word":"by","start":311.975,"end":312.215,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.11215998232364656},{"word":"next","start":312.215,"end":312.455,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.05397247523069382},{"word":"month","start":312.455,"end":312.955,"confidence":0.9995117,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.06135459989309311},{"word":"okay","start":313.495,"end":313.895,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03348042815923691},{"word":"one","start":313.895,"end":314.215,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.01413046009838581},{"word":"moment","start":314.215,"end":314.535,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.01781720109283924},{"word":"let","start":314.535,"end":314.775,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.007885787636041641},{"word":"me","start":314.775,"end":314.935,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0063322484493255615},{"word":"just","start":314.935,"end":315.435,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00034731626510620117},{"word":"take","start":315.655,"end":316.155,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.009628385305404665},{"word":"note","start":316.215,"end":316.715,"confidence":0.9941406,"punctuated_word":"note.","sentiment":"neutral","sentiment_score":-0.02448170818388462},{"word":"you're","start":317.815,"end":318.135,"confidence":0.72680664,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.09144885838031767},{"word":"not","start":318.135,"end":318.375,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06667360663414001},{"word":"working","start":318.375,"end":318.695,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.06157984957098961},{"word":"from","start":318.695,"end":318.935,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06754519790410995},{"word":"home","start":318.935,"end":319.175,"confidence":0.9951172,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.1180226057767868},{"word":"right","start":319.175,"end":319.575,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.06178576499223709},{"word":"how","start":319.575,"end":319.815,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.04212194308638573},{"word":"many","start":319.815,"end":320.215,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.014864480122923853},{"word":"users","start":320.215,"end":320.715,"confidence":1.0,"punctuated_word":"users","sentiment":"neutral","sentiment_score":0.008398938924074173},{"word":"for","start":321.575,"end":321.735,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004174027591943741},{"word":"your","start":321.735,"end":322.055,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0026489906013011932},{"word":"internet","start":322.055,"end":322.555,"confidence":0.9790039,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.005370095372200012},{"word":"service","start":322.615,"end":323.115,"confidence":0.9995117,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.0013787345960736277},{"word":"just","start":325.9,"end":326.13998,"confidence":0.97509766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.014081312343478205},{"word":"two","start":326.13998,"end":326.54,"confidence":0.86816406,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.012093374505639076},{"word":"okay","start":326.54,"end":327.04,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04552649334073067},{"word":"so","start":327.26,"end":327.5,"confidence":0.8383789,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.06589091569185257},{"word":"yeah","start":327.5,"end":328.0,"confidence":0.9770508,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.07698549330234528},{"word":"this","start":328.06,"end":328.54,"confidence":0.7792969,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.059324223548173904},{"word":"50","start":328.54,"end":329.04,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.07499949634075165},{"word":"mbps","start":329.26,"end":329.76,"confidence":0.47192383,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.10389918088912964},{"word":"will","start":330.46,"end":330.62,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14897015690803528},{"word":"do","start":330.62,"end":331.12,"confidence":0.98291016,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.0002737333416007459},{"word":"so","start":331.5,"end":332.0,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06194284558296203},{"word":"from","start":332.06,"end":332.54,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06779249012470245},{"word":"october","start":332.54,"end":333.04,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.06801188737154007},{"word":"commence","start":333.18,"end":333.68,"confidence":0.4984131,"punctuated_word":"commence,","sentiment":"neutral","sentiment_score":0.0846162736415863},{"word":"starting","start":333.9,"end":334.3,"confidence":0.9760742,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":0.08480941504240036},{"word":"october","start":334.3,"end":334.8,"confidence":0.9941406,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":0.09888551384210588},{"word":"you","start":335.26,"end":335.5,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11640562117099762},{"word":"will","start":335.5,"end":335.74,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0928911119699478},{"word":"be","start":335.74,"end":335.9,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1363687962293625},{"word":"receiving","start":335.9,"end":336.4,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.1500370353460312},{"word":"your","start":336.86,"end":337.18,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12988656759262085},{"word":"invoice","start":337.18,"end":337.68,"confidence":0.9980469,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.12473248690366744},{"word":"for","start":337.9,"end":338.3,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08855725079774857},{"word":"$79.95","start":338.3,"end":340.655,"confidence":0.9893799,"punctuated_word":"$79.95.","sentiment":"neutral","sentiment_score":0.09471821784973145},{"word":"it's","start":340.715,"end":341.03497,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.17068640887737274},{"word":"the","start":341.03497,"end":341.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15319275856018066},{"word":"upgraded","start":341.275,"end":341.775,"confidence":0.99902344,"punctuated_word":"upgraded","sentiment":"neutral","sentiment_score":0.14704342186450958},{"word":"plan","start":341.91498,"end":342.41498,"confidence":0.99853516,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.18623647093772888},{"word":"since","start":342.715,"end":343.03497,"confidence":0.99902344,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.10484747588634492},{"word":"today","start":343.03497,"end":343.35498,"confidence":0.99902344,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.1086663454771042},{"word":"is","start":343.35498,"end":343.51498,"confidence":0.6152344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10141216963529588},{"word":"the","start":343.51498,"end":343.75497,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10527513921260834},{"word":"thirtieth","start":343.75497,"end":344.25497,"confidence":0.9987793,"punctuated_word":"thirtieth,","sentiment":"neutral","sentiment_score":0.0903308168053627},{"word":"we'll","start":345.35498,"end":345.75497,"confidence":0.72717285,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0966900885105133},{"word":"request","start":345.75497,"end":346.25497,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.10581959038972856},{"word":"your","start":346.555,"end":347.055,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12577006220817566},{"word":"upgrade","start":347.75497,"end":348.235,"confidence":0.9838867,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.11103001981973648},{"word":"to","start":348.235,"end":348.47498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15173839032649994},{"word":"our","start":348.47498,"end":348.79498,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.15832166373729706},{"word":"tech","start":348.79498,"end":349.115,"confidence":0.6464844,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1354874074459076},{"word":"tip","start":349.115,"end":349.275,"confidence":0.95410156,"punctuated_word":"tip","sentiment":"neutral","sentiment_score":0.13946804404258728},{"word":"today","start":349.275,"end":349.75497,"confidence":0.9863281,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.14859941601753235},{"word":"they","start":349.75497,"end":349.91498,"confidence":1.0,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.1530793309211731},{"word":"will","start":349.91498,"end":350.155,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15680283308029175},{"word":"process","start":350.155,"end":350.555,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.15240329504013062},{"word":"it","start":350.555,"end":350.715,"confidence":0.9082031,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.1439281702041626},{"word":"and","start":350.715,"end":350.955,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13184772431850433},{"word":"then","start":350.955,"end":351.19498,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1458183377981186},{"word":"it","start":351.19498,"end":351.35498,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1841847002506256},{"word":"should","start":351.35498,"end":351.675,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.180799663066864},{"word":"commence","start":351.675,"end":352.175,"confidence":0.9951172,"punctuated_word":"commence","sentiment":"neutral","sentiment_score":0.1630645990371704},{"word":"next","start":352.7,"end":353.2,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.13952305912971497},{"word":"month","start":353.5,"end":353.58002,"confidence":0.9995117,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.13965046405792236},{"word":"okay","start":353.58002,"end":354.08002,"confidence":0.9892578,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10047390311956406},{"word":"and","start":354.38,"end":354.62,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08317724615335464},{"word":"then","start":354.62,"end":355.12,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08188311755657196},{"word":"just","start":355.26,"end":355.5,"confidence":0.5209961,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07020152360200882},{"word":"to","start":355.5,"end":355.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06423114240169525},{"word":"set","start":355.66,"end":355.9,"confidence":0.9980469,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.10256151109933852},{"word":"your","start":355.9,"end":356.06,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08695952594280243},{"word":"proper","start":356.06,"end":356.54,"confidence":0.9970703,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":0.0869215577840805},{"word":"expectation","start":356.54,"end":357.04,"confidence":0.9975586,"punctuated_word":"expectation,","sentiment":"neutral","sentiment_score":0.07266168296337128},{"word":"our","start":357.5,"end":357.9,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.057113759219646454},{"word":"invoice","start":357.9,"end":358.38,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.058858901262283325},{"word":"time","start":358.38,"end":358.7,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04335279762744904},{"word":"is","start":358.7,"end":359.2,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03604225814342499},{"word":"every","start":359.26,"end":359.66,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.04504011571407318},{"word":"first","start":359.66,"end":359.9,"confidence":0.99902344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.05160059034824371},{"word":"of","start":359.9,"end":360.06,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03652277961373329},{"word":"each","start":360.06,"end":360.30002,"confidence":0.99902344,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.03280424699187279},{"word":"month","start":360.30002,"end":360.62,"confidence":0.96655273,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.03034043125808239},{"word":"so","start":360.62,"end":360.86002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0586637407541275},{"word":"even","start":360.86002,"end":361.1,"confidence":0.99902344,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.04195993393659592},{"word":"though","start":361.1,"end":361.26,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.017395559698343277},{"word":"you","start":361.26,"end":361.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08621266484260559},{"word":"already","start":361.5,"end":361.9,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03807471692562103},{"word":"paid","start":361.9,"end":362.22,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.058586254715919495},{"word":"for","start":362.22,"end":362.38,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.049176156520843506},{"word":"your","start":362.38,"end":362.7,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05001483112573624},{"word":"september","start":362.7,"end":363.2,"confidence":0.9995117,"punctuated_word":"September,","sentiment":"neutral","sentiment_score":0.02991339191794395},{"word":"you","start":363.66,"end":363.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.051342204213142395},{"word":"still","start":363.9,"end":364.22,"confidence":0.97314453,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.020923741161823273},{"word":"receive","start":364.22,"end":364.7,"confidence":0.9667969,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.05393369495868683},{"word":"your","start":364.7,"end":365.02002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10465272516012192},{"word":"invoice","start":365.02002,"end":365.52002,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.14105510711669922},{"word":"tomorrow","start":365.805,"end":366.305,"confidence":0.9980469,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.12459851056337357},{"word":"for","start":366.525,"end":367.005,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0946485474705696},{"word":"october","start":367.005,"end":367.505,"confidence":0.87109375,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":0.09659748524427414},{"word":"and","start":367.645,"end":368.045,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08820494264364243},{"word":"it","start":368.045,"end":368.20502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09703436493873596},{"word":"will","start":368.20502,"end":368.365,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05681787431240082},{"word":"be","start":368.365,"end":368.605,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06911791115999222},{"word":"due","start":368.605,"end":368.925,"confidence":0.98095703,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.04815775528550148},{"word":"ten","start":368.925,"end":369.245,"confidence":0.9951172,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.0627850592136383},{"word":"days","start":369.245,"end":369.725,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.05812427401542664},{"word":"after","start":369.725,"end":370.225,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.05644243210554123},{"word":"you","start":370.365,"end":370.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07530930638313293},{"word":"receive","start":370.605,"end":370.925,"confidence":0.91259766,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.05273120850324631},{"word":"it","start":370.925,"end":371.405,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06758882850408554},{"word":"anyway","start":371.405,"end":371.885,"confidence":0.9970703,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.13965776562690735},{"word":"you're","start":371.885,"end":372.385,"confidence":0.984375,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.15666595101356506},{"word":"you're","start":372.445,"end":372.765,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.3859880566596985},{"word":"good","start":372.765,"end":373.005,"confidence":0.9980469,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4004030227661133},{"word":"to","start":373.005,"end":373.165,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4754045903682709},{"word":"go","start":373.165,"end":373.325,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.5128118395805359},{"word":"with","start":373.325,"end":373.565,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.48777222633361816},{"word":"that","start":373.565,"end":373.885,"confidence":0.9975586,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.4349876046180725},{"word":"we","start":373.885,"end":374.125,"confidence":0.9741211,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1501377522945404},{"word":"still","start":374.125,"end":374.445,"confidence":0.8051758,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1269780397415161},{"word":"have","start":374.445,"end":374.765,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11695422977209093},{"word":"your","start":374.765,"end":375.085,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0970076024532318},{"word":"card","start":375.085,"end":375.405,"confidence":0.9501953,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.06101369857788086},{"word":"it","start":375.405,"end":375.565,"confidence":0.9863281,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.032000403851270676},{"word":"just","start":375.565,"end":375.805,"confidence":0.9482422,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.032116878777742386},{"word":"so","start":375.805,"end":376.045,"confidence":0.9633789,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.028934035450220108},{"word":"happened","start":376.045,"end":376.545,"confidence":0.505249,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":0.028715940192341805},{"word":"circumstances","start":377.725,"end":378.225,"confidence":0.9168701,"punctuated_word":"Circumstances","sentiment":"neutral","sentiment_score":0.007638721726834774},{"word":"change","start":378.765,"end":379.265,"confidence":0.6875,"punctuated_word":"change.","sentiment":"neutral","sentiment_score":0.014691854827106},{"word":"and","start":379.325,"end":379.565,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.019774580374360085},{"word":"your","start":379.565,"end":379.805,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02338448539376259},{"word":"address","start":379.805,"end":380.20502,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.016714924946427345},{"word":"is","start":380.20502,"end":380.365,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03960104286670685},{"word":"the","start":380.365,"end":380.525,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04251614585518837},{"word":"same","start":380.525,"end":380.765,"confidence":0.9975586,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.04489759728312493},{"word":"right","start":380.765,"end":381.265,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04150157421827316},{"word":"okay","start":383.19998,"end":383.68,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03015679121017456},{"word":"address","start":383.68,"end":384.18,"confidence":0.9980469,"punctuated_word":"Address","sentiment":"neutral","sentiment_score":0.016932344064116478},{"word":"is","start":384.24,"end":384.47998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05775454267859459},{"word":"the","start":384.47998,"end":384.71997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05088987573981285},{"word":"same","start":384.71997,"end":385.12,"confidence":0.9802246,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.04940865561366081},{"word":"you're","start":385.12,"end":385.43997,"confidence":0.9975586,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.02054208144545555},{"word":"not","start":385.43997,"end":385.68,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0006375201046466827},{"word":"moving","start":385.68,"end":386.15997,"confidence":0.99902344,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.008815024048089981},{"word":"in","start":386.15997,"end":386.65997,"confidence":0.873291,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.024070976302027702},{"word":"so","start":387.43997,"end":387.68,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09882621467113496},{"word":"all","start":387.68,"end":388.0,"confidence":0.99316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1274511218070984},{"word":"is","start":388.0,"end":388.15997,"confidence":0.5,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1265421062707901},{"word":"set","start":388.15997,"end":388.65997,"confidence":0.99853516,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.1178080216050148},{"word":"our","start":388.8,"end":389.19998,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.07034491747617722},{"word":"tech","start":389.19998,"end":389.52,"confidence":0.9970703,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1054774671792984},{"word":"rep","start":389.52,"end":390.0,"confidence":0.99902344,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.08350780606269836},{"word":"will","start":390.0,"end":390.31998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08921688795089722},{"word":"go","start":390.31998,"end":390.56,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12632229924201965},{"word":"ahead","start":390.56,"end":390.8,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.11518970131874084},{"word":"and","start":390.8,"end":391.12,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09309203177690506},{"word":"send","start":391.12,"end":391.36,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07182535529136658},{"word":"you","start":391.36,"end":391.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06905291974544525},{"word":"a","start":391.52,"end":391.68,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06542446464300156},{"word":"notification","start":391.68,"end":392.18,"confidence":1.0,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.05676625669002533},{"word":"once","start":393.19998,"end":393.52,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.07398413121700287},{"word":"your","start":393.52,"end":394.02,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10091397166252136},{"word":"service","start":395.47498,"end":395.79498,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.13583368062973022},{"word":"has","start":395.79498,"end":396.03497,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.14706961810588837},{"word":"been","start":396.03497,"end":396.35498,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.17189781367778778},{"word":"upgraded","start":396.35498,"end":396.85498,"confidence":0.9675293,"punctuated_word":"upgraded.","sentiment":"neutral","sentiment_score":0.1266307830810547},{"word":"and","start":396.91498,"end":397.155,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10485222935676576},{"word":"then","start":397.155,"end":397.395,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10772709548473358},{"word":"if","start":397.395,"end":397.63498,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08288637548685074},{"word":"there's","start":397.63498,"end":398.13498,"confidence":0.9248047,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.06432843953371048},{"word":"any","start":398.435,"end":398.935,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.04240010678768158},{"word":"problem","start":399.07498,"end":399.47498,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.01981388032436371},{"word":"or","start":399.47498,"end":399.715,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00485113263130188},{"word":"technical","start":399.715,"end":400.215,"confidence":0.9770508,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.014457516372203829},{"word":"issue","start":400.35498,"end":400.85498,"confidence":0.99902344,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":0.006224673241376877},{"word":"please","start":401.155,"end":401.47498,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.03032812476158142},{"word":"let","start":401.47498,"end":401.715,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.056497953832149506},{"word":"us","start":401.715,"end":401.875,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06062146276235581},{"word":"know","start":401.875,"end":402.275,"confidence":0.9863281,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.11370105296373367},{"word":"we","start":402.275,"end":402.51498,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.29453662037849426},{"word":"are","start":402.51498,"end":402.675,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3404825031757355},{"word":"more","start":402.675,"end":402.91498,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.4376170039176941},{"word":"than","start":402.91498,"end":403.07498,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.457623153924942},{"word":"happy","start":403.07498,"end":403.555,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4801546037197113},{"word":"to","start":403.555,"end":403.79498,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4217697083950043},{"word":"check","start":403.79498,"end":404.03497,"confidence":1.0,"punctuated_word":"check","sentiment":"positive","sentiment_score":0.450809508562088},{"word":"and","start":404.03497,"end":404.275,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3683412373065949},{"word":"assist","start":404.275,"end":404.59497,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3781915009021759},{"word":"you","start":404.59497,"end":404.75497,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4437403678894043},{"word":"about","start":404.75497,"end":405.07498,"confidence":1.0,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.48305585980415344},{"word":"that","start":405.07498,"end":405.31497,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.3498189449310303},{"word":"okay","start":405.31497,"end":405.81497,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.21492443978786469},{"word":"alright","start":407.79498,"end":408.275,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16037146747112274},{"word":"and","start":408.275,"end":408.51498,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12619279325008392},{"word":"then","start":408.51498,"end":409.01498,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12654487788677216},{"word":"for","start":409.59,"end":409.90997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08345530927181244},{"word":"your","start":409.90997,"end":410.22998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09798504412174223},{"word":"direct","start":410.22998,"end":410.62997,"confidence":0.9951172,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.12197913229465485},{"word":"debit","start":410.62997,"end":410.94998,"confidence":0.9802246,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":0.0876508429646492},{"word":"it's","start":410.94998,"end":411.18997,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09423559159040452},{"word":"still","start":411.18997,"end":411.43,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08459943532943726},{"word":"the","start":411.43,"end":411.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10147476941347122},{"word":"same","start":411.59,"end":412.09,"confidence":0.88964844,"punctuated_word":"same,","sentiment":"neutral","sentiment_score":0.12971347570419312},{"word":"the","start":412.22998,"end":412.46997,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13720138370990753},{"word":"card","start":412.46997,"end":412.71,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.09486393630504608},{"word":"that","start":412.71,"end":412.94998,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09678757190704346},{"word":"you","start":412.94998,"end":413.11,"confidence":0.86865234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09157200902700424},{"word":"used","start":413.11,"end":413.27,"confidence":0.78466797,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.10076629370450974},{"word":"for","start":413.27,"end":413.43,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09507586807012558},{"word":"your","start":413.43,"end":413.59,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12412838637828828},{"word":"payment","start":413.59,"end":413.99,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.09903151541948318},{"word":"today","start":413.99,"end":414.49,"confidence":0.9980469,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.095298632979393},{"word":"okay","start":414.55,"end":415.05,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07151149213314056},{"word":"alright","start":416.55,"end":417.03,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19991174340248108},{"word":"so","start":417.03,"end":417.34998,"confidence":0.9770508,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3600102663040161},{"word":"appreciate","start":417.34998,"end":417.84998,"confidence":0.7475586,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.47681328654289246},{"word":"your","start":417.90997,"end":418.15,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5237942934036255},{"word":"call","start":418.15,"end":418.55,"confidence":0.7585449,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5060462951660156},{"word":"and","start":418.55,"end":418.87,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.27692297101020813},{"word":"anything","start":418.87,"end":419.27,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.2707599401473999},{"word":"else","start":419.27,"end":419.59,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.2836660146713257},{"word":"that","start":419.59,"end":419.75,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.26756158471107483},{"word":"i","start":419.75,"end":419.83,"confidence":0.94921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20431898534297943},{"word":"may","start":419.83,"end":419.99,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2293887436389923},{"word":"help","start":419.99,"end":420.22998,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.19656191766262057},{"word":"you","start":420.22998,"end":420.38998,"confidence":0.78515625,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.22941112518310547},{"word":"do","start":420.38998,"end":420.55,"confidence":0.99902344,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.10891294479370116},{"word":"you","start":420.55,"end":420.71,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11118338257074356},{"word":"have","start":420.71,"end":420.94998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12182219326496124},{"word":"any","start":420.94998,"end":421.18997,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10725999623537064},{"word":"questions","start":421.18997,"end":421.66998,"confidence":0.99902344,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.09733439981937408},{"word":"in","start":421.66998,"end":421.83,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06817901879549026},{"word":"mind","start":421.83,"end":422.33,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.10453082621097563},{"word":"that","start":422.55,"end":422.71,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09324739128351212},{"word":"i","start":422.71,"end":422.87,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11286652088165285},{"word":"can","start":422.87,"end":423.18997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14026208221912384},{"word":"assist","start":423.18997,"end":423.68997,"confidence":0.9995117,"punctuated_word":"assist?","sentiment":"neutral","sentiment_score":0.11872498691082},{"word":"okay","start":426.865,"end":427.265,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2739159166812897},{"word":"perfect","start":427.265,"end":427.765,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4466619491577149},{"word":"thank","start":427.825,"end":428.065,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4660787284374237},{"word":"you","start":428.065,"end":428.225,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.543315052986145},{"word":"so","start":428.225,"end":428.385,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5730350017547607},{"word":"much","start":428.385,"end":428.785,"confidence":0.9980469,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.6361275911331177},{"word":"tanu","start":428.785,"end":429.285,"confidence":0.82682294,"punctuated_word":"Tanu.","sentiment":"positive","sentiment_score":0.5602487921714783},{"word":"please","start":429.345,"end":429.665,"confidence":0.88427734,"punctuated_word":"Please,","sentiment":"positive","sentiment_score":0.5821937322616577},{"word":"you","start":429.665,"end":429.905,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6432139277458191},{"word":"do","start":429.905,"end":430.065,"confidence":0.9980469,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.6646261215209961},{"word":"have","start":430.065,"end":430.225,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6721521615982056},{"word":"a","start":430.225,"end":430.385,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6710730791091919},{"word":"great","start":430.385,"end":430.625,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.664018452167511},{"word":"day","start":430.625,"end":430.785,"confidence":0.7351074,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6935210824012756},{"word":"and","start":430.785,"end":430.865,"confidence":0.9980469,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6291073560714722},{"word":"be","start":430.865,"end":431.105,"confidence":0.7841797,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5889546871185303},{"word":"safe","start":431.105,"end":431.425,"confidence":1.0,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.5736207962036133},{"word":"just","start":431.425,"end":431.665,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.27965250611305237},{"word":"call","start":431.665,"end":431.905,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.18945088982582092},{"word":"me","start":431.905,"end":432.065,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.23310016095638275},{"word":"if","start":432.065,"end":432.305,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.21167337894439697},{"word":"you","start":432.305,"end":432.385,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19587549567222595},{"word":"have","start":432.385,"end":432.625,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1889812648296356},{"word":"any","start":432.625,"end":432.865,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.18355487287044525},{"word":"questions","start":432.865,"end":433.365,"confidence":0.81274414,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.16858583688735962},{"word":"okay","start":433.425,"end":433.925,"confidence":0.99658203,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.16927117109298706},{"word":"or","start":434.10486,"end":434.18488,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.17803528904914856},{"word":"if","start":434.18488,"end":434.42487,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1620352566242218},{"word":"you","start":434.42487,"end":434.50488,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17210185527801514},{"word":"need","start":434.50488,"end":434.74487,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.06728747487068176},{"word":"any","start":434.74487,"end":435.14487,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.10557469725608826},{"word":"assistance","start":435.14487,"end":435.64487,"confidence":0.9980469,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.06410516798496246},{"word":"thank","start":436.18488,"end":436.42487,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8523989915847778},{"word":"you","start":436.42487,"end":436.82486,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7914990782737732},{"word":"have","start":436.82486,"end":437.06488,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7384696006774902},{"word":"a","start":437.06488,"end":437.14487,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7642812728881836},{"word":"good","start":437.14487,"end":437.38486,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7649093270301819},{"word":"one","start":437.38486,"end":437.86487,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6462118625640869},{"word":"bye","start":437.86487,"end":438.10486,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.29164084792137146},{"word":"bye","start":438.10486,"end":438.60486,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.3389210104942322}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today? Hi.\n\nHi. Nice to have you on the line. I would love to help you today. Let me just pull out your account here. May I have your full name and your date of birth?\n\nAlright. Thank you so much. Nice to have you on the line. I actually, this is Melissa. I waited for you yesterday, but it seems like you've been very busy.\n\nAre you going to process your payment using your card today? $69.95. Have you paid already? Okay. How did you process your payment, if I may ask?\n\nIs oh, okay. I got it. Just give me a minute. Let me just go ahead and review your account. It seems like you just spoke to one of our representative.\n\nRight? No. That's one of my colleague, but no worries. I'll go ahead and take care of your account. Just give me a minute.\n\nLet me just check this. Alright? One moment. Stay on the line. Thank you so much for patiently waiting on the line.\n\nI apologize for that. Yeah. I've refreshed the system, and I'm showing here that you processed the payment through the ANZ. So technically Tano? Oh, I'm so sorry for that hold.\n\nI refreshed the account, and I confirmed that you successfully processed your payment via ANZ. So, technically, you don't need to update your card details. It's still the same, like the CVV expiration, security code? No? It's the same card or it's a new card?\n\nIf it's a new one, we have to update it on the system. It's but if this the same as before, we don't need to. Yeah. It's successfully processed. Nothing to worry.\n\nI do see here that it has been Okay. Same card. That's fine. Thank you so much. So, technically, you will be receiving your official payment receipt to your email address shortly.\n\nI confirm your $69.95 Internet service invoice has been paid today. Thank you so much. And, also, you mentioned to your email that you are wanting to upgrade your services. Right? Alright.\n\nSo currently, I review your account. Your plan is 25 MBPS, which is 60 $9.95. So after this, we're we have, like, the 50 MBPS, which is the $79.95. Would you like that moving forward by next month? Okay.\n\nOne moment. Let me just take note. You're not working from home. Right? How many users for your Internet service?\n\nJust two. Okay. So, yeah, this 50 Mbps will do. So from October commence, starting October, you will be receiving your invoice for $79.95. It's the upgraded plan.\n\nSince today is the thirtieth, we'll request your upgrade to our tech tip today. They will process it, and then it should commence next month. Okay? And then just to set your proper expectation, our invoice time is every first of each month. So even though you already paid for your September, you still receive your invoice tomorrow for October, and it will be due ten days after you receive it.\n\nAnyway, you're you're good to go with that. We still have your card. It just so happened. Circumstances change. And your address is the same.\n\nRight? Okay. Address is the same. You're not moving in. So all is set.\n\nOur tech rep will go ahead and send you a notification once your service has been upgraded. And then if there's any problem or technical issue, please let us know. We are more than happy to check and assist you about that. Okay? Alright.\n\nAnd then for your direct debit, it's still the same, the card that you used for your payment today. Okay? Alright. So appreciate your call. And anything else that I may help you?\n\nDo you have any questions in mind that I can assist? Okay. Perfect. Thank you so much, Tanu. Please, you do have a great day, and be safe.\n\nJust call me if you have any questions, okay, or if you need any assistance. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.23993448913097384},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.40698179602622986},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.3608400449156761},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.36285709341367084},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.02802404761314392}],"sentiment":"positive","sentiment_score":0.3358874906386648,"num_words":14,"start":0.71999997,"end":8.5},{"sentences":[{"text":"Hi.","start":12.335,"end":12.575,"sentiment":"neutral","sentiment_score":0.25873368978500366},{"text":"Nice to have you on the line.","start":12.575,"end":13.855,"sentiment":"positive","sentiment_score":0.6507957918303353},{"text":"I would love to help you today.","start":13.855,"end":15.215,"sentiment":"positive","sentiment_score":0.7529001321111407},{"text":"Let me just pull out your account here.","start":15.215,"end":17.055,"sentiment":"neutral","sentiment_score":0.33010509982705116},{"text":"May I have your full name and your date of birth?","start":17.055,"end":19.795,"sentiment":"neutral","sentiment_score":0.20183431018482556}],"sentiment":"positive","sentiment_score":0.4395771578830831,"num_words":34,"start":12.335,"end":19.795},{"sentences":[{"text":"Alright.","start":31.939999,"end":32.44,"sentiment":"neutral","sentiment_score":0.2188628762960434},{"text":"Thank you so much.","start":32.5,"end":33.94,"sentiment":"positive","sentiment_score":0.5828334391117096},{"text":"Nice to have you on the line.","start":33.94,"end":35.38,"sentiment":"positive","sentiment_score":0.628146367413657},{"text":"I actually, this is Melissa.","start":35.38,"end":37.239998,"sentiment":"neutral","sentiment_score":0.14679696410894394},{"text":"I waited for you yesterday, but it seems like you've been very busy.","start":37.3,"end":41.495003,"sentiment":"neutral","sentiment_score":-0.03650920522900728}],"sentiment":"neutral","sentiment_score":0.24021954524020353,"num_words":30,"start":31.939999,"end":41.495003},{"sentences":[{"text":"Are you going to process your payment using your card today?","start":41.955,"end":46.275,"sentiment":"neutral","sentiment_score":0.06589989025484431},{"text":"$69.95.","start":46.275,"end":48.455,"sentiment":"neutral","sentiment_score":0.006947025656700134},{"text":"Have you paid already?","start":52.22,"end":53.52,"sentiment":"neutral","sentiment_score":-0.01623519090935588},{"text":"Okay.","start":57.26,"end":57.739998,"sentiment":"neutral","sentiment_score":0.006560605484992266},{"text":"How did you process your payment, if I may ask?","start":57.739998,"end":60.399998,"sentiment":"neutral","sentiment_score":0.009235738404095173}],"sentiment":"neutral","sentiment_score":0.028363816457352153,"num_words":27,"start":41.955,"end":60.399998},{"sentences":[{"text":"Is oh, okay.","start":61.9,"end":64.619995,"sentiment":"neutral","sentiment_score":0.025252096975843113},{"text":"I got it.","start":64.619995,"end":65.1,"sentiment":"neutral","sentiment_score":0.05411407848199209},{"text":"Just give me a minute.","start":65.1,"end":66.22,"sentiment":"neutral","sentiment_score":0.024172799661755562},{"text":"Let me just go ahead and review your account.","start":66.22,"end":68.585,"sentiment":"neutral","sentiment_score":0.03150281682610512},{"text":"It seems like you just spoke to one of our representative.","start":68.585,"end":71.965,"sentiment":"neutral","sentiment_score":-0.026907891881736843}],"sentiment":"neutral","sentiment_score":0.011177453723165297,"num_words":31,"start":61.9,"end":71.965},{"sentences":[{"text":"Right?","start":72.265,"end":72.765,"sentiment":"neutral","sentiment_score":0.002016102895140648},{"text":"No.","start":78.104996,"end":78.34499,"sentiment":"neutral","sentiment_score":-0.07493128627538681},{"text":"That's one of my colleague, but no worries.","start":78.34499,"end":80.78,"sentiment":"neutral","sentiment_score":-0.028706842567771673},{"text":"I'll go ahead and take care of your account.","start":81.0,"end":82.67999,"sentiment":"neutral","sentiment_score":0.11816251940197414},{"text":"Just give me a minute.","start":82.67999,"end":83.56,"sentiment":"neutral","sentiment_score":0.038518864661455154}],"sentiment":"neutral","sentiment_score":0.03972862808344265,"num_words":24,"start":72.265,"end":83.56},{"sentences":[{"text":"Let me just check this.","start":83.56,"end":84.67999,"sentiment":"neutral","sentiment_score":0.021120724827051164},{"text":"Alright?","start":84.67999,"end":85.17999,"sentiment":"neutral","sentiment_score":0.026999233290553093},{"text":"One moment.","start":85.399994,"end":86.119995,"sentiment":"neutral","sentiment_score":0.017664802260696888},{"text":"Stay on the line.","start":86.119995,"end":87.17999,"sentiment":"neutral","sentiment_score":0.06965904217213392},{"text":"Thank you so much for patiently waiting on the line.","start":210.285,"end":212.645,"sentiment":"neutral","sentiment_score":0.2692038744688034}],"sentiment":"neutral","sentiment_score":0.14266397160562602,"num_words":22,"start":83.56,"end":212.645},{"sentences":[{"text":"I apologize for that.","start":212.645,"end":213.80501,"sentiment":"neutral","sentiment_score":-0.23102044686675072},{"text":"Yeah.","start":213.80501,"end":214.04501,"sentiment":"neutral","sentiment_score":-0.027207674458622932},{"text":"I've refreshed the system, and I'm showing here that you processed the payment through the ANZ.","start":214.04501,"end":219.04001,"sentiment":"neutral","sentiment_score":0.002830604586051777},{"text":"So technically Tano?","start":219.42001,"end":222.40001,"sentiment":"neutral","sentiment_score":-0.03891691441337267},{"text":"Oh, I'm so sorry for that hold.","start":222.70001,"end":224.94,"sentiment":"negative","sentiment_score":-0.34949588988508495}],"sentiment":"neutral","sentiment_score":-0.1119103793865971,"num_words":31,"start":212.645,"end":224.94},{"sentences":[{"text":"I refreshed the account, and I confirmed that you successfully processed your payment via ANZ.","start":224.94,"end":230.97499,"sentiment":"positive","sentiment_score":0.5109741985797882},{"text":"So, technically, you don't need to update your card details.","start":231.11499,"end":234.25499,"sentiment":"neutral","sentiment_score":-0.038446896523237226},{"text":"It's still the same, like the CVV expiration, security code?","start":234.315,"end":240.015,"sentiment":"neutral","sentiment_score":-0.0045488661155104635},{"text":"No?","start":243.275,"end":243.63,"sentiment":"neutral","sentiment_score":-0.1513449400663376},{"text":"It's the same card or it's a new card?","start":245.79001,"end":248.03,"sentiment":"neutral","sentiment_score":-0.01074039377272129}],"sentiment":"neutral","sentiment_score":0.1552588192953004,"num_words":45,"start":224.94,"end":248.03},{"sentences":[{"text":"If it's a new one, we have to update it on the system.","start":248.03,"end":250.83,"sentiment":"neutral","sentiment_score":-0.05124043673276901},{"text":"It's but if this the same as before, we don't need to.","start":250.83,"end":255.17,"sentiment":"neutral","sentiment_score":0.021245756729816396},{"text":"Yeah.","start":261.775,"end":262.175,"sentiment":"neutral","sentiment_score":0.25599563121795654},{"text":"It's successfully processed.","start":262.175,"end":263.695,"sentiment":"positive","sentiment_score":0.4474038978417714},{"text":"Nothing to worry.","start":263.695,"end":264.415,"sentiment":"neutral","sentiment_score":0.04856973265608152}],"sentiment":"neutral","sentiment_score":0.041648122685728595,"num_words":32,"start":248.03,"end":264.415},{"sentences":[{"text":"I do see here that it has been Okay.","start":264.415,"end":267.29498,"sentiment":"neutral","sentiment_score":0.04980684775445196},{"text":"Same card.","start":267.29498,"end":267.85498,"sentiment":"neutral","sentiment_score":0.1328582465648651},{"text":"That's fine.","start":267.85498,"end":268.335,"sentiment":"neutral","sentiment_score":0.31531426310539246},{"text":"Thank you so much.","start":268.335,"end":269.135,"sentiment":"positive","sentiment_score":0.7066740542650223},{"text":"So, technically, you will be receiving your official payment receipt to your email address shortly.","start":269.135,"end":274.55,"sentiment":"positive","sentiment_score":0.35140031576156616}],"sentiment":"neutral","sentiment_score":0.29507211258169264,"num_words":32,"start":264.415,"end":274.55},{"sentences":[{"text":"I confirm your $69.95 Internet service invoice has been paid today.","start":275.09,"end":280.61,"sentiment":"positive","sentiment_score":0.36842577294869855},{"text":"Thank you so much.","start":280.61,"end":281.56998,"sentiment":"positive","sentiment_score":0.6504147052764893},{"text":"And, also, you mentioned to your email that you are wanting to upgrade your services.","start":281.56998,"end":287.48502,"sentiment":"neutral","sentiment_score":0.1392752210299174},{"text":"Right?","start":287.625,"end":288.125,"sentiment":"neutral","sentiment_score":0.09712249040603638},{"text":"Alright.","start":290.105,"end":290.505,"sentiment":"neutral","sentiment_score":0.07643675804138184}],"sentiment":"neutral","sentiment_score":0.2786571839824319,"num_words":32,"start":275.09,"end":290.505},{"sentences":[{"text":"So currently, I review your account.","start":290.505,"end":292.92502,"sentiment":"neutral","sentiment_score":0.049478841945528984},{"text":"Your plan is 25 MBPS, which is 60 $9.95.","start":293.065,"end":300.09,"sentiment":"neutral","sentiment_score":0.04820327626334296},{"text":"So after this, we're we have, like, the 50 MBPS, which is the $79.95.","start":300.09,"end":309.45,"sentiment":"neutral","sentiment_score":0.05734716355800629},{"text":"Would you like that moving forward by next month?","start":309.45,"end":312.955,"sentiment":"neutral","sentiment_score":0.13574983014000785},{"text":"Okay.","start":313.495,"end":313.895,"sentiment":"neutral","sentiment_score":0.03348042815923691}],"sentiment":"neutral","sentiment_score":0.07150748018652965,"num_words":39,"start":290.505,"end":313.895},{"sentences":[{"text":"One moment.","start":313.895,"end":314.535,"sentiment":"neutral","sentiment_score":0.015973830595612526},{"text":"Let me just take note.","start":314.535,"end":316.715,"sentiment":"neutral","sentiment_score":-0.004047874733805657},{"text":"You're not working from home.","start":317.815,"end":319.175,"sentiment":"neutral","sentiment_score":-0.08105402365326882},{"text":"Right?","start":319.175,"end":319.575,"sentiment":"neutral","sentiment_score":-0.06178576499223709},{"text":"How many users for your Internet service?","start":319.575,"end":323.115,"sentiment":"neutral","sentiment_score":-0.008485980464943818}],"sentiment":"neutral","sentiment_score":-0.025737472949549554,"num_words":20,"start":313.895,"end":323.115},{"sentences":[{"text":"Just two.","start":325.9,"end":326.54,"sentiment":"neutral","sentiment_score":0.01308734342455864},{"text":"Okay.","start":326.54,"end":327.04,"sentiment":"neutral","sentiment_score":0.04552649334073067},{"text":"So, yeah, this 50 Mbps will do.","start":327.26,"end":331.12,"sentiment":"neutral","sentiment_score":0.07568510476266965},{"text":"So from October commence, starting October, you will be receiving your invoice for $79.95.","start":331.5,"end":340.655,"sentiment":"neutral","sentiment_score":0.09997539381895747},{"text":"It's the upgraded plan.","start":340.715,"end":342.41498,"sentiment":"neutral","sentiment_score":0.16428976505994797}],"sentiment":"neutral","sentiment_score":0.09493969597263328,"num_words":28,"start":325.9,"end":342.41498},{"sentences":[{"text":"Since today is the thirtieth, we'll request your upgrade to our tech tip today.","start":342.715,"end":349.75497,"sentiment":"neutral","sentiment_score":0.12024690210819244},{"text":"They will process it, and then it should commence next month.","start":349.75497,"end":353.58002,"sentiment":"neutral","sentiment_score":0.15373656153678894},{"text":"Okay?","start":353.58002,"end":354.08002,"sentiment":"neutral","sentiment_score":0.10047390311956406},{"text":"And then just to set your proper expectation, our invoice time is every first of each month.","start":354.38,"end":360.62,"sentiment":"neutral","sentiment_score":0.06119254045188427},{"text":"So even though you already paid for your September, you still receive your invoice tomorrow for October, and it will be due ten days after you receive it.","start":360.62,"end":371.405,"sentiment":"neutral","sentiment_score":0.06607368654970612}],"sentiment":"neutral","sentiment_score":0.08965308620581325,"num_words":71,"start":342.715,"end":371.405},{"sentences":[{"text":"Anyway, you're you're good to go with that.","start":371.405,"end":373.885,"sentiment":"positive","sentiment_score":0.3742113821208477},{"text":"We still have your card.","start":373.885,"end":375.405,"sentiment":"neutral","sentiment_score":0.11041826456785202},{"text":"It just so happened.","start":375.405,"end":376.545,"sentiment":"neutral","sentiment_score":0.030441814567893744},{"text":"Circumstances change.","start":377.725,"end":379.265,"sentiment":"neutral","sentiment_score":0.011165288276970387},{"text":"And your address is the same.","start":379.325,"end":380.765,"sentiment":"neutral","sentiment_score":0.031148129453261692}],"sentiment":"neutral","sentiment_score":0.1550707596540451,"num_words":25,"start":371.405,"end":380.765},{"sentences":[{"text":"Right?","start":380.765,"end":381.265,"sentiment":"neutral","sentiment_score":0.04150157421827316},{"text":"Okay.","start":383.19998,"end":383.68,"sentiment":"neutral","sentiment_score":0.03015679121017456},{"text":"Address is the same.","start":383.68,"end":385.12,"sentiment":"neutral","sentiment_score":0.04374635452404618},{"text":"You're not moving in.","start":385.12,"end":386.65997,"sentiment":"neutral","sentiment_score":0.01351640047505498},{"text":"So all is set.","start":387.43997,"end":388.65997,"sentiment":"neutral","sentiment_score":0.11765686608850956}],"sentiment":"neutral","sentiment_score":0.05509548926992076,"num_words":14,"start":380.765,"end":388.65997},{"sentences":[{"text":"Our tech rep will go ahead and send you a notification once your service has been upgraded.","start":388.8,"end":396.85498,"sentiment":"neutral","sentiment_score":0.10015000622062122},{"text":"And then if there's any problem or technical issue, please let us know.","start":396.91498,"end":402.275,"sentiment":"neutral","sentiment_score":0.05229038544572317},{"text":"We are more than happy to check and assist you about that.","start":402.275,"end":405.31497,"sentiment":"positive","sentiment_score":0.40884508440891904},{"text":"Okay?","start":405.31497,"end":405.81497,"sentiment":"neutral","sentiment_score":0.21492443978786469},{"text":"Alright.","start":407.79498,"end":408.275,"sentiment":"neutral","sentiment_score":0.16037146747112274}],"sentiment":"neutral","sentiment_score":0.1741764099252495,"num_words":44,"start":388.8,"end":408.275},{"sentences":[{"text":"And then for your direct debit, it's still the same, the card that you used for your payment today.","start":408.275,"end":414.49,"sentiment":"neutral","sentiment_score":0.10466088785936958},{"text":"Okay?","start":414.55,"end":415.05,"sentiment":"neutral","sentiment_score":0.07151149213314056},{"text":"Alright.","start":416.55,"end":417.03,"sentiment":"neutral","sentiment_score":0.19991174340248108},{"text":"So appreciate your call.","start":417.03,"end":418.55,"sentiment":"positive","sentiment_score":0.4666660353541374},{"text":"And anything else that I may help you?","start":418.55,"end":420.38998,"sentiment":"neutral","sentiment_score":0.2448239102959633}],"sentiment":"neutral","sentiment_score":0.18440107662569394,"num_words":33,"start":408.275,"end":420.38998},{"sentences":[{"text":"Do you have any questions in mind that I can assist?","start":420.38998,"end":423.68997,"sentiment":"neutral","sentiment_score":0.10766579481688413},{"text":"Okay.","start":426.865,"end":427.265,"sentiment":"neutral","sentiment_score":0.2739159166812897},{"text":"Perfect.","start":427.265,"end":427.765,"sentiment":"positive","sentiment_score":0.4466619491577149},{"text":"Thank you so much, Tanu.","start":427.825,"end":429.285,"sentiment":"positive","sentiment_score":0.5557610332965851},{"text":"Please, you do have a great day, and be safe.","start":429.345,"end":431.425,"sentiment":"positive","sentiment_score":0.6382481396198273}],"sentiment":"positive","sentiment_score":0.3952210061252117,"num_words":28,"start":420.38998,"end":431.425},{"sentences":[{"text":"Just call me if you have any questions, okay, or if you need any assistance.","start":431.425,"end":435.64487,"sentiment":"neutral","sentiment_score":0.17128568788369497},{"text":"Thank you.","start":436.18488,"end":436.82486,"sentiment":"positive","sentiment_score":0.8219490349292755},{"text":"Have a good one.","start":436.82486,"end":437.86487,"sentiment":"positive","sentiment_score":0.7284680157899857},{"text":"Bye bye.","start":437.86487,"end":438.60486,"sentiment":"neutral","sentiment_score":0.3152809292078018}],"sentiment":"positive","sentiment_score":0.33728770911693573,"num_words":23,"start":431.425,"end":438.60486}]}}]},{"alternatives":[{"transcript":"Hi. I'm Daniel. Where can I send the screenshot? Yeah. T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three. Oh. Oh, I previously, he was five minutes. Yeah. Through my debit card. Yeah. I thought it was that was you. Yeah. This message has been Hi. No. I don't think so. It's a new phone. Yeah. The I'm getting payment through Wishtak. Yeah. Yeah. It's with same card. Yeah. Mhmm. Mhmm. Yeah. Yeah. Yeah. I would Yes, sir. Yeah. Two. Yeah. Okay. Mhmm. Yeah. Okay. Yeah. Mhmm. Watch Nord. Mhmm. Yeah. Thank you. Yeah. Yeah. Yeah. Okay. Thank you. No. All good. Thank you. Yeah. Sure. You too. Bye bye.","confidence":0.9707031,"words":[{"word":"hi","start":5.04,"end":5.44,"confidence":0.8220215,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04229821264743805},{"word":"i'm","start":5.44,"end":5.68,"confidence":0.96362305,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.045735232532024384},{"word":"daniel","start":5.68,"end":6.18,"confidence":0.88012695,"punctuated_word":"Daniel.","sentiment":"neutral","sentiment_score":0.03448294848203659},{"word":"where","start":7.2799997,"end":7.52,"confidence":0.93847656,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.022684242576360703},{"word":"can","start":7.52,"end":7.6,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.031922511756420135},{"word":"i","start":7.6,"end":8.1,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03291918337345123},{"word":"send","start":9.2,"end":9.599999,"confidence":0.51904297,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01555775199085474},{"word":"the","start":9.599999,"end":10.099999,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02022978663444519},{"word":"screenshot","start":10.4,"end":10.9,"confidence":0.9382324,"punctuated_word":"screenshot?","sentiment":"neutral","sentiment_score":0.03675644472241402},{"word":"yeah","start":20.564999,"end":20.805,"confidence":0.736084,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05839104577898979},{"word":"t","start":20.805,"end":21.125,"confidence":0.9038086,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.04125241190195083},{"word":"a","start":21.125,"end":21.365,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.048043034970760345},{"word":"n","start":21.365,"end":21.765,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.04779805615544319},{"word":"u","start":21.765,"end":22.265,"confidence":0.99902344,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.06187170743942261},{"word":"s","start":22.965,"end":23.205,"confidence":0.9892578,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.058029137551784515},{"word":"h","start":23.205,"end":23.685,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.07616907358169556},{"word":"r","start":23.685,"end":23.925,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.08920954167842865},{"word":"e","start":23.925,"end":24.165,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0881820023059845},{"word":"e","start":24.165,"end":24.665,"confidence":0.8547363,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.09861966967582704},{"word":"shrestha","start":25.19,"end":25.69,"confidence":0.7862549,"punctuated_word":"Shrestha,","sentiment":"neutral","sentiment_score":0.11948412656784058},{"word":"and","start":26.470001,"end":26.970001,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07384645938873291},{"word":"my","start":27.11,"end":27.27,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09055744111537932},{"word":"date","start":27.27,"end":27.51,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.11632595211267471},{"word":"of","start":27.51,"end":27.67,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10454298555850984},{"word":"birth","start":27.67,"end":27.99,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.10131803900003432},{"word":"is","start":27.99,"end":28.310001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12181928753852844},{"word":"fourteen","start":28.310001,"end":28.810001,"confidence":0.99609375,"punctuated_word":"fourteen","sentiment":"neutral","sentiment_score":0.10062047839164734},{"word":"zero","start":28.87,"end":29.19,"confidence":0.9951172,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.12791666388511658},{"word":"eight","start":29.19,"end":29.35,"confidence":0.8798828,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.10350365936756134},{"word":"two","start":29.35,"end":29.51,"confidence":0.9892578,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.11162685602903366},{"word":"thousand","start":29.51,"end":29.91,"confidence":1.0,"punctuated_word":"thousand","sentiment":"neutral","sentiment_score":0.12381298094987868},{"word":"three","start":29.91,"end":30.41,"confidence":0.99560547,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":0.11625107377767564},{"word":"oh","start":49.725,"end":50.045,"confidence":0.69018555,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.004642403218895197},{"word":"oh","start":50.045,"end":50.545,"confidence":0.74780273,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.00776787381619215},{"word":"i","start":50.605,"end":51.105,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01351095363497734},{"word":"previously","start":52.125,"end":52.625,"confidence":0.79345703,"punctuated_word":"previously,","sentiment":"neutral","sentiment_score":-0.013164102099835873},{"word":"he","start":52.844997,"end":53.004997,"confidence":0.27197266,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.02399655431509018},{"word":"was","start":53.004997,"end":53.324997,"confidence":0.3642578,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.025266200304031372},{"word":"five","start":53.324997,"end":53.644997,"confidence":0.9316406,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.002003878355026245},{"word":"minutes","start":53.644997,"end":54.144997,"confidence":0.9760742,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.001812634989619255},{"word":"yeah","start":60.64,"end":61.14,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008685875684022903},{"word":"through","start":61.68,"end":62.0,"confidence":0.4880371,"punctuated_word":"Through","sentiment":"neutral","sentiment_score":-0.0014202231541275978},{"word":"my","start":62.0,"end":62.32,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007353805005550384},{"word":"debit","start":62.32,"end":62.72,"confidence":0.99902344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.004138920456171036},{"word":"card","start":62.72,"end":63.22,"confidence":0.87231445,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.011135722510516644},{"word":"yeah","start":73.255005,"end":73.575005,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013614848256111143},{"word":"i","start":73.575005,"end":73.735,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057225435972213745},{"word":"thought","start":73.735,"end":73.975,"confidence":0.99902344,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.051334843039512634},{"word":"it","start":73.975,"end":74.215004,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04768094420433045},{"word":"was","start":74.215004,"end":74.715004,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.061095111072063446},{"word":"that","start":75.655,"end":75.975,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05924905091524124},{"word":"was","start":75.975,"end":76.375,"confidence":0.9921875,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.056181252002716064},{"word":"you","start":76.375,"end":76.875,"confidence":0.9729004,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0409153550863266},{"word":"yeah","start":86.07,"end":86.57,"confidence":0.93310547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033139798790216446},{"word":"this","start":219.055,"end":219.375,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0260664951056242},{"word":"message","start":219.375,"end":219.69499,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.016442522406578064},{"word":"has","start":219.69499,"end":219.935,"confidence":0.9741211,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.042860690504312515},{"word":"been","start":219.935,"end":220.255,"confidence":0.9892578,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.027873732149600983},{"word":"hi","start":221.61499,"end":222.11499,"confidence":0.9890137,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03969284147024155},{"word":"no","start":242.005,"end":242.405,"confidence":0.923584,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23076510429382324},{"word":"i","start":242.405,"end":242.485,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21947914361953735},{"word":"don't","start":242.485,"end":242.725,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19027972221374512},{"word":"think","start":242.725,"end":243.045,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2146081775426865},{"word":"so","start":243.045,"end":243.285,"confidence":0.99316406,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.23104186356067655},{"word":"it's","start":243.285,"end":243.52501,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11814534664154051},{"word":"a","start":243.52501,"end":243.685,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09628457576036452},{"word":"new","start":243.685,"end":244.185,"confidence":0.99316406,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.13320805132389069},{"word":"phone","start":244.485,"end":244.80501,"confidence":0.78930664,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.10822731256484984},{"word":"yeah","start":244.80501,"end":245.30501,"confidence":0.9658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003080284222960472},{"word":"the","start":257.82,"end":258.13998,"confidence":0.6591797,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.05188285931944847},{"word":"i'm","start":258.3,"end":258.54,"confidence":0.8322754,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1014920100569725},{"word":"getting","start":258.54,"end":259.02,"confidence":0.29418945,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.16535606980323792},{"word":"payment","start":259.02,"end":259.52,"confidence":0.921875,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.19910885393619537},{"word":"through","start":259.58,"end":259.9,"confidence":0.9873047,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.17345936596393585},{"word":"wishtak","start":259.9,"end":260.4,"confidence":0.46426392,"punctuated_word":"Wishtak.","sentiment":"neutral","sentiment_score":0.18254992365837097},{"word":"yeah","start":263.82,"end":264.32,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05394606292247772},{"word":"yeah","start":264.38,"end":264.62,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04795423895120621},{"word":"it's","start":264.62,"end":264.94,"confidence":0.83496094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05663085728883743},{"word":"with","start":264.94,"end":265.18,"confidence":0.3022461,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.053164854645729065},{"word":"same","start":265.18,"end":265.41998,"confidence":0.41186523,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.04562705382704735},{"word":"card","start":265.41998,"end":265.9,"confidence":0.98339844,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.029862985014915463},{"word":"yeah","start":265.9,"end":266.4,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.054553527384996414},{"word":"mhmm","start":270.075,"end":270.575,"confidence":0.94677734,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.2734360098838806},{"word":"mhmm","start":278.0625,"end":278.5625,"confidence":0.88342285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.22764651477336884},{"word":"yeah","start":288.84998,"end":289.34998,"confidence":0.8203125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06640912592411041},{"word":"yeah","start":298.21,"end":298.71,"confidence":0.9213867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0362916886806488},{"word":"yeah","start":306.595,"end":306.995,"confidence":0.9316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0627422034740448},{"word":"i","start":306.995,"end":307.235,"confidence":0.8886719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05696127563714981},{"word":"would","start":307.235,"end":307.735,"confidence":0.32128906,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08230318129062653},{"word":"yes","start":311.715,"end":312.195,"confidence":0.8117676,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.1424458622932434},{"word":"sir","start":312.195,"end":312.66,"confidence":0.8833008,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.10794436931610107},{"word":"yeah","start":324.02,"end":324.52,"confidence":0.84228516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01163015328347683},{"word":"two","start":324.66,"end":325.16,"confidence":0.85302734,"punctuated_word":"Two.","sentiment":"neutral","sentiment_score":0.014289885759353638},{"word":"yeah","start":341.62,"end":342.12,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18843859434127808},{"word":"okay","start":343.13998,"end":343.63998,"confidence":0.765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10486973822116852},{"word":"mhmm","start":345.46,"end":345.96,"confidence":0.8529053,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08778618276119232},{"word":"yeah","start":364.275,"end":364.775,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07244748622179031},{"word":"okay","start":372.05,"end":372.55,"confidence":0.7335205,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22385942935943604},{"word":"yeah","start":392.995,"end":393.47498,"confidence":0.91748047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06297828257083893},{"word":"mhmm","start":393.47498,"end":393.875,"confidence":0.96765137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07657639682292938},{"word":"watch","start":393.875,"end":394.32,"confidence":0.6044922,"punctuated_word":"Watch","sentiment":"neutral","sentiment_score":0.09157931059598924},{"word":"nord","start":394.32,"end":394.82,"confidence":0.52716064,"punctuated_word":"Nord.","sentiment":"neutral","sentiment_score":0.08942849189043045},{"word":"mhmm","start":401.76,"end":402.26,"confidence":0.96325684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07606387883424759},{"word":"yeah","start":406.4,"end":406.72,"confidence":0.87060547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1566929817199707},{"word":"thank","start":406.72,"end":407.04,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2921594977378845},{"word":"you","start":407.04,"end":407.54,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26081225275993347},{"word":"yeah","start":415.035,"end":415.275,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06405521929264069},{"word":"yeah","start":415.275,"end":415.775,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07241953909397125},{"word":"yeah","start":415.915,"end":416.155,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0851767286658287},{"word":"okay","start":416.155,"end":416.555,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11867570132017136},{"word":"thank","start":416.555,"end":416.795,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.33791130781173706},{"word":"you","start":416.795,"end":417.295,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4055440127849579},{"word":"no","start":424.86002,"end":425.34,"confidence":0.9436035,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.010479778051376345},{"word":"all","start":425.34,"end":425.58002,"confidence":0.9941406,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.07889026403427124},{"word":"good","start":425.58002,"end":425.9,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.10117227584123611},{"word":"thank","start":425.9,"end":426.14,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.11827359348535538},{"word":"you","start":426.14,"end":426.64,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15152107179164886},{"word":"yeah","start":434.46002,"end":434.83493,"confidence":0.8120117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11807607114315032},{"word":"sure","start":434.91492,"end":435.41492,"confidence":0.9433594,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09762926399707794},{"word":"you","start":435.75494,"end":436.25494,"confidence":0.43139648,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6591184139251709},{"word":"too","start":436.59494,"end":437.09494,"confidence":0.9719238,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.7031804323196411},{"word":"bye","start":439.07492,"end":439.31494,"confidence":0.9902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12821897864341736},{"word":"bye","start":439.31494,"end":439.81494,"confidence":0.9946289,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.09334741532802582}],"paragraphs":{"transcript":"\nHi. I'm Daniel. Where can I send the screenshot? Yeah. T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three.\n\nOh. Oh, I previously, he was five minutes. Yeah. Through my debit card. Yeah.\n\nI thought it was that was you. Yeah. This message has been Hi. No. I don't think so.\n\nIt's a new phone. Yeah. The I'm getting payment through Wishtak. Yeah. Yeah.\n\nIt's with same card. Yeah. Mhmm. Mhmm. Yeah.\n\nYeah. Yeah. I would Yes, sir. Yeah. Two.\n\nYeah. Okay. Mhmm. Yeah. Okay.\n\nYeah. Mhmm. Watch Nord. Mhmm. Yeah.\n\nThank you. Yeah. Yeah. Yeah. Okay.\n\nThank you. No. All good. Thank you. Yeah.\n\nSure. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.04229821264743805},{"text":"I'm Daniel.","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.04010909050703049},{"text":"Where can I send the screenshot?","start":7.2799997,"end":10.9,"sentiment":"neutral","sentiment_score":0.02667832017565767},{"text":"Yeah.","start":20.564999,"end":20.805,"sentiment":"neutral","sentiment_score":0.05839104577898979},{"text":"T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three.","start":20.805,"end":30.41,"sentiment":"neutral","sentiment_score":0.09185457449745048}],"sentiment":"neutral","sentiment_score":0.0738055624824483,"num_words":32,"start":5.04,"end":30.41},{"sentences":[{"text":"Oh.","start":49.725,"end":50.045,"sentiment":"neutral","sentiment_score":-0.004642403218895197},{"text":"Oh, I previously, he was five minutes.","start":50.045,"end":54.144997,"sentiment":"neutral","sentiment_score":-0.012503171073538917},{"text":"Yeah.","start":60.64,"end":61.14,"sentiment":"neutral","sentiment_score":0.008685875684022903},{"text":"Through my debit card.","start":61.68,"end":63.22,"sentiment":"neutral","sentiment_score":0.0053020562045276165},{"text":"Yeah.","start":73.255005,"end":73.575005,"sentiment":"neutral","sentiment_score":-0.013614848256111143}],"sentiment":"neutral","sentiment_score":-0.005420382034831813,"num_words":14,"start":49.725,"end":73.575005},{"sentences":[{"text":"I thought it was that was you.","start":73.575005,"end":76.875,"sentiment":"neutral","sentiment_score":-0.05338314175605774},{"text":"Yeah.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":0.033139798790216446},{"text":"This message has been Hi.","start":219.055,"end":222.11499,"sentiment":"neutral","sentiment_score":-0.03058725632727146},{"text":"No.","start":242.005,"end":242.405,"sentiment":"neutral","sentiment_score":-0.23076510429382324},{"text":"I don't think so.","start":242.405,"end":243.285,"sentiment":"neutral","sentiment_score":-0.21385222673416138}],"sentiment":"neutral","sentiment_score":-0.08775847146494521,"num_words":18,"start":73.575005,"end":243.285},{"sentences":[{"text":"It's a new phone.","start":243.285,"end":244.80501,"sentiment":"neutral","sentiment_score":-0.1139663215726614},{"text":"Yeah.","start":244.80501,"end":245.30501,"sentiment":"neutral","sentiment_score":0.003080284222960472},{"text":"The I'm getting payment through Wishtak.","start":257.82,"end":260.4,"sentiment":"neutral","sentiment_score":0.1456415137896935},{"text":"Yeah.","start":263.82,"end":264.32,"sentiment":"neutral","sentiment_score":0.05394606292247772},{"text":"Yeah.","start":264.38,"end":264.62,"sentiment":"neutral","sentiment_score":0.04795423895120621}],"sentiment":"neutral","sentiment_score":0.04022802942647384,"num_words":13,"start":243.285,"end":264.62},{"sentences":[{"text":"It's with same card.","start":264.62,"end":265.9,"sentiment":"neutral","sentiment_score":0.04632143769413233},{"text":"Yeah.","start":265.9,"end":266.4,"sentiment":"neutral","sentiment_score":0.054553527384996414},{"text":"Mhmm.","start":270.075,"end":270.575,"sentiment":"neutral","sentiment_score":0.2734360098838806},{"text":"Mhmm.","start":278.0625,"end":278.5625,"sentiment":"neutral","sentiment_score":0.22764651477336884},{"text":"Yeah.","start":288.84998,"end":289.34998,"sentiment":"neutral","sentiment_score":0.06640912592411041}],"sentiment":"neutral","sentiment_score":0.1009163660928607,"num_words":8,"start":264.62,"end":289.34998},{"sentences":[{"text":"Yeah.","start":298.21,"end":298.71,"sentiment":"neutral","sentiment_score":0.0362916886806488},{"text":"Yeah.","start":306.595,"end":306.995,"sentiment":"neutral","sentiment_score":0.0627422034740448},{"text":"I would Yes, sir.","start":306.995,"end":312.66,"sentiment":"neutral","sentiment_score":0.0974136721342802},{"text":"Yeah.","start":324.02,"end":324.52,"sentiment":"neutral","sentiment_score":0.01163015328347683},{"text":"Two.","start":324.66,"end":325.16,"sentiment":"neutral","sentiment_score":0.014289885759353638}],"sentiment":"neutral","sentiment_score":0.06432607746683061,"num_words":8,"start":298.21,"end":325.16},{"sentences":[{"text":"Yeah.","start":341.62,"end":342.12,"sentiment":"neutral","sentiment_score":0.18843859434127808},{"text":"Okay.","start":343.13998,"end":343.63998,"sentiment":"neutral","sentiment_score":0.10486973822116852},{"text":"Mhmm.","start":345.46,"end":345.96,"sentiment":"neutral","sentiment_score":0.08778618276119232},{"text":"Yeah.","start":364.275,"end":364.775,"sentiment":"neutral","sentiment_score":0.07244748622179031},{"text":"Okay.","start":372.05,"end":372.55,"sentiment":"neutral","sentiment_score":0.22385942935943604}],"sentiment":"neutral","sentiment_score":0.13548028618097305,"num_words":5,"start":341.62,"end":372.55},{"sentences":[{"text":"Yeah.","start":392.995,"end":393.47498,"sentiment":"neutral","sentiment_score":0.06297828257083893},{"text":"Mhmm.","start":393.47498,"end":393.875,"sentiment":"neutral","sentiment_score":0.07657639682292938},{"text":"Watch Nord.","start":393.875,"end":394.82,"sentiment":"neutral","sentiment_score":0.09050390124320984},{"text":"Mhmm.","start":401.76,"end":402.26,"sentiment":"neutral","sentiment_score":0.07606387883424759},{"text":"Yeah.","start":406.4,"end":406.72,"sentiment":"neutral","sentiment_score":0.1566929817199707}],"sentiment":"neutral","sentiment_score":0.09221989040573438,"num_words":6,"start":392.995,"end":406.72},{"sentences":[{"text":"Thank you.","start":406.72,"end":407.54,"sentiment":"neutral","sentiment_score":0.276485875248909},{"text":"Yeah.","start":415.035,"end":415.275,"sentiment":"neutral","sentiment_score":0.06405521929264069},{"text":"Yeah.","start":415.275,"end":415.775,"sentiment":"neutral","sentiment_score":0.07241953909397125},{"text":"Yeah.","start":415.915,"end":416.155,"sentiment":"neutral","sentiment_score":0.0851767286658287},{"text":"Okay.","start":416.155,"end":416.555,"sentiment":"neutral","sentiment_score":0.11867570132017136}],"sentiment":"neutral","sentiment_score":0.148883156478405,"num_words":6,"start":406.72,"end":416.555},{"sentences":[{"text":"Thank you.","start":416.555,"end":417.295,"sentiment":"positive","sentiment_score":0.3717276602983475},{"text":"No.","start":424.86002,"end":425.34,"sentiment":"neutral","sentiment_score":0.010479778051376345},{"text":"All good.","start":425.34,"end":425.9,"sentiment":"neutral","sentiment_score":0.09003126993775368},{"text":"Thank you.","start":425.9,"end":426.64,"sentiment":"neutral","sentiment_score":0.13489733263850212},{"text":"Yeah.","start":434.46002,"end":434.83493,"sentiment":"neutral","sentiment_score":0.11807607114315032}],"sentiment":"neutral","sentiment_score":0.16523354686796665,"num_words":8,"start":416.555,"end":434.83493},{"sentences":[{"text":"Sure.","start":434.91492,"end":435.41492,"sentiment":"neutral","sentiment_score":0.09762926399707794},{"text":"You too.","start":435.75494,"end":437.09494,"sentiment":"positive","sentiment_score":0.681149423122406},{"text":"Bye bye.","start":439.07492,"end":439.81494,"sentiment":"neutral","sentiment_score":0.01743578165769577}],"sentiment":"neutral","sentiment_score":0.2989599347114563,"num_words":5,"start":434.91492,"end":439.81494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I'm Daniel. Where can I\n\nChannel 0: Hi.\n\nChannel 1: send the screenshot?\n\nChannel 0: Hi. Nice to have you on the line. I would love to help you today. Let me just pull out your account here. May I have your full name and your date of birth?\n\nChannel 1: Yeah. T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three.\n\nChannel 0: Alright. Thank you so much. Nice to have you on the line. I actually, this is Melissa. I waited for you yesterday, but it seems like you've been very busy.\n\nAre you going to process your payment using your card today? $69.95.\n\nChannel 1: Oh. Oh, I previously,\n\nChannel 0: Have you paid\n\nChannel 1: he was\n\nChannel 0: already?\n\nChannel 1: five minutes.\n\nChannel 0: Okay. How did you process your payment, if I may ask?\n\nChannel 1: Yeah. Through\n\nChannel 0: Is\n\nChannel 1: my debit card.\n\nChannel 0: oh, okay. I got it. Just give me a minute. Let me just go ahead and review your account. It seems like you just spoke to one of our representative.\n\nRight?\n\nChannel 1: Yeah. I thought it was that was you.\n\nChannel 0: No. That's one of my colleague, but no worries. I'll go ahead and take care of your account. Just give me a minute. Let me just check this.\n\nAlright? One moment.\n\nChannel 1: Yeah.\n\nChannel 0: Stay on the line. Thank you so much for patiently waiting on the line. I apologize for that. Yeah. I've refreshed the system, and I'm showing here that you processed the payment through the ANZ.\n\nChannel 1: This message\n\nChannel 0: So technically\n\nChannel 1: has been Hi.\n\nChannel 0: Tano? Oh, I'm so sorry for that hold. I refreshed the account, and I confirmed that you successfully processed your payment via ANZ. So, technically, you don't need to update your card details. It's still the same, like the CVV expiration, security code?\n\nChannel 1: No. I don't think so.\n\nChannel 0: No?\n\nChannel 1: It's a new phone. Yeah.\n\nChannel 0: It's the same card or it's a new card? If it's a new one, we have to update it on the system. It's but if this the same as before, we don't need to.\n\nChannel 1: The I'm getting payment through Wishtak.\n\nChannel 0: Yeah. It's successfully processed. Nothing\n\nChannel 1: Yeah.\n\nChannel 0: to worry.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: It's\n\nChannel 0: do\n\nChannel 1: with\n\nChannel 0: see here\n\nChannel 1: same\n\nChannel 0: that\n\nChannel 1: card.\n\nChannel 0: it has\n\nChannel 1: Yeah.\n\nChannel 0: been Okay. Same card. That's fine. Thank you so much. So, technically, you will\n\nChannel 1: Mhmm.\n\nChannel 0: be receiving your official payment receipt to your email address shortly. I confirm your $69.95 Internet\n\nChannel 1: Mhmm.\n\nChannel 0: service invoice has been paid today. Thank you so much. And, also, you mentioned to your email that you are wanting to upgrade your services. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. So currently, I review your account. Your plan is 25 MBPS, which is 60\n\nChannel 1: Yeah.\n\nChannel 0: $9.95. So after this, we're we have, like, the 50 MBPS, which is\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: I would\n\nChannel 0: $79.95. Would you like that moving forward\n\nChannel 1: Yes,\n\nChannel 0: by\n\nChannel 1: sir.\n\nChannel 0: next month? Okay. One moment. Let me just take note. You're not working from home.\n\nRight? How many users for your Internet service?\n\nChannel 1: Yeah. Two.\n\nChannel 0: Just two. Okay. So, yeah, this 50 Mbps will do. So from October commence, starting October, you will be receiving your invoice for $79.95. It's the upgraded\n\nChannel 1: Yeah.\n\nChannel 0: plan. Since today\n\nChannel 1: Okay.\n\nChannel 0: is the thirtieth, we'll\n\nChannel 1: Mhmm.\n\nChannel 0: request your upgrade to our tech tip today. They will process it, and then it should commence next month. Okay? And then just to set your proper expectation, our invoice time is every first of each month. So even though you already paid for your September, you still receive\n\nChannel 1: Yeah.\n\nChannel 0: your invoice tomorrow for October, and it will be due ten days after you receive it. Anyway, you're\n\nChannel 1: Okay.\n\nChannel 0: you're good to go with that. We still have your card. It just so happened. Circumstances change. And your address is the same.\n\nRight? Okay. Address is the same. You're not moving in. So all is set.\n\nOur tech rep will go ahead and send you a notification\n\nChannel 1: Yeah.\n\nChannel 0: once\n\nChannel 1: Mhmm.\n\nChannel 0: your\n\nChannel 1: Watch Nord.\n\nChannel 0: service has been upgraded. And then if there's any problem or technical issue, please let us\n\nChannel 1: Mhmm.\n\nChannel 0: know. We are more than happy to check and assist you about that. Okay?\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Alright. And then for your direct debit, it's still the same, the card that you used for your payment today. Okay?\n\nChannel 1: Yeah. Yeah. Yeah. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: So appreciate your call. And anything else that I may help you? Do you have any questions in mind that I can assist?\n\nChannel 1: No. All good. Thank you.\n\nChannel 0: Okay. Perfect. Thank you so much, Tanu. Please, you do have a great day, and be safe. Just call me if you have any questions, okay, or if you\n\nChannel 1: Yeah.\n\nChannel 0: need any\n\nChannel 1: Sure.\n\nChannel 0: assistance.\n\nChannel 1: You\n\nChannel 0: Thank you.\n\nChannel 1: too.\n\nChannel 0: Have a good one. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.23993448913097384},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.40698179602622986},{"text":"This is Airtel accounts.","start":1.68,"end":3.04,"sentiment":"positive","sentiment_score":0.3608400449156761},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.36285709341367084}],"sentiment":"positive","sentiment_score":0.35956929394832027,"channel":0,"num_words":13,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hi.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.04229821264743805},{"text":"I'm Daniel.","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.04010909050703049},{"text":"Where can I","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.029175312568744022}],"sentiment":"neutral","sentiment_score":0.035007055227955185,"channel":1,"num_words":6,"start":5.04,"end":8.1},{"sentences":[{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.02802404761314392}],"sentiment":"neutral","sentiment_score":0.02802404761314392,"channel":0,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"send the screenshot?","start":9.2,"end":10.9,"sentiment":"neutral","sentiment_score":0.024181327782571316}],"sentiment":"neutral","sentiment_score":0.024181327782571316,"channel":1,"num_words":3,"start":9.2,"end":10.9},{"sentences":[{"text":"Hi.","start":12.335,"end":12.575,"sentiment":"neutral","sentiment_score":0.25873368978500366},{"text":"Nice to have you on the line.","start":12.575,"end":13.855,"sentiment":"positive","sentiment_score":0.6507957918303353},{"text":"I would love to help you today.","start":13.855,"end":15.215,"sentiment":"positive","sentiment_score":0.7529001321111407},{"text":"Let me just pull out your account here.","start":15.215,"end":17.055,"sentiment":"neutral","sentiment_score":0.33010509982705116},{"text":"May I have your full name and your date of birth?","start":17.055,"end":19.795,"sentiment":"neutral","sentiment_score":0.20183431018482556}],"sentiment":"positive","sentiment_score":0.4395771578830831,"channel":0,"num_words":34,"start":12.335,"end":19.795},{"sentences":[{"text":"Yeah.","start":20.564999,"end":20.805,"sentiment":"neutral","sentiment_score":0.05839104577898979},{"text":"T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three.","start":20.805,"end":30.41,"sentiment":"neutral","sentiment_score":0.09185457449745048}],"sentiment":"neutral","sentiment_score":0.09039963846621306,"channel":1,"num_words":23,"start":20.564999,"end":30.41},{"sentences":[{"text":"Alright.","start":31.939999,"end":32.44,"sentiment":"neutral","sentiment_score":0.2188628762960434},{"text":"Thank you so much.","start":32.5,"end":33.94,"sentiment":"positive","sentiment_score":0.5828334391117096},{"text":"Nice to have you on the line.","start":33.94,"end":35.38,"sentiment":"positive","sentiment_score":0.628146367413657},{"text":"I actually, this is Melissa.","start":35.38,"end":37.239998,"sentiment":"neutral","sentiment_score":0.14679696410894394},{"text":"I waited for you yesterday, but it seems like you've been very busy.","start":37.3,"end":41.495003,"sentiment":"neutral","sentiment_score":-0.03650920522900728}],"sentiment":"neutral","sentiment_score":0.24021954524020353,"channel":0,"num_words":30,"start":31.939999,"end":41.495003},{"sentences":[{"text":"Are you going to process your payment using your card today?","start":41.955,"end":46.275,"sentiment":"neutral","sentiment_score":0.06589989025484431},{"text":"$69.95.","start":46.275,"end":48.455,"sentiment":"neutral","sentiment_score":0.006947025656700134}],"sentiment":"neutral","sentiment_score":0.060987151538332306,"channel":0,"num_words":12,"start":41.955,"end":48.455},{"sentences":[{"text":"Oh.","start":49.725,"end":50.045,"sentiment":"neutral","sentiment_score":-0.004642403218895197},{"text":"Oh, I previously,","start":50.045,"end":52.625,"sentiment":"neutral","sentiment_score":-0.011480976517001787}],"sentiment":"neutral","sentiment_score":-0.00977133319247514,"channel":1,"num_words":4,"start":49.725,"end":52.625},{"sentences":[{"text":"Have you paid","start":52.22,"end":53.02,"sentiment":"neutral","sentiment_score":-0.016378280396262806}],"sentiment":"neutral","sentiment_score":-0.016378280396262806,"channel":0,"num_words":3,"start":52.22,"end":53.02},{"sentences":[{"text":"he was","start":52.844997,"end":53.324997,"sentiment":"neutral","sentiment_score":-0.024631377309560776}],"sentiment":"neutral","sentiment_score":-0.024631377309560776,"channel":1,"num_words":2,"start":52.844997,"end":53.324997},{"sentences":[{"text":"already?","start":53.02,"end":53.52,"sentiment":"neutral","sentiment_score":-0.0158059224486351}],"sentiment":"neutral","sentiment_score":-0.0158059224486351,"channel":0,"num_words":1,"start":53.02,"end":53.52},{"sentences":[{"text":"five minutes.","start":53.324997,"end":54.144997,"sentiment":"neutral","sentiment_score":-0.00190825667232275}],"sentiment":"neutral","sentiment_score":-0.00190825667232275,"channel":1,"num_words":2,"start":53.324997,"end":54.144997},{"sentences":[{"text":"Okay.","start":57.26,"end":57.739998,"sentiment":"neutral","sentiment_score":0.006560605484992266},{"text":"How did you process your payment, if I may ask?","start":57.739998,"end":60.399998,"sentiment":"neutral","sentiment_score":0.009235738404095173}],"sentiment":"neutral","sentiment_score":0.008992544502358545,"channel":0,"num_words":11,"start":57.26,"end":60.399998},{"sentences":[{"text":"Yeah.","start":60.64,"end":61.14,"sentiment":"neutral","sentiment_score":0.008685875684022903},{"text":"Through","start":61.68,"end":62.0,"sentiment":"neutral","sentiment_score":-0.0014202231541275978}],"sentiment":"neutral","sentiment_score":0.003632826264947653,"channel":1,"num_words":2,"start":60.64,"end":62.0},{"sentences":[{"text":"Is","start":61.9,"end":62.3,"sentiment":"neutral","sentiment_score":0.002248622477054596}],"sentiment":"neutral","sentiment_score":0.002248622477054596,"channel":0,"num_words":1,"start":61.9,"end":62.3},{"sentences":[{"text":"my debit card.","start":62.0,"end":63.22,"sentiment":"neutral","sentiment_score":0.007542815990746021}],"sentiment":"neutral","sentiment_score":0.007542815990746021,"channel":1,"num_words":3,"start":62.0,"end":63.22},{"sentences":[{"text":"oh, okay.","start":63.82,"end":64.619995,"sentiment":"neutral","sentiment_score":0.03675383422523737},{"text":"I got it.","start":64.619995,"end":65.1,"sentiment":"neutral","sentiment_score":0.05411407848199209},{"text":"Just give me a minute.","start":65.1,"end":66.22,"sentiment":"neutral","sentiment_score":0.024172799661755562},{"text":"Let me just go ahead and review your account.","start":66.22,"end":68.585,"sentiment":"neutral","sentiment_score":0.03150281682610512},{"text":"It seems like you just spoke to one of our representative.","start":68.585,"end":71.965,"sentiment":"neutral","sentiment_score":-0.026907891881736843}],"sentiment":"neutral","sentiment_score":0.011475081431368987,"channel":0,"num_words":30,"start":63.82,"end":71.965},{"sentences":[{"text":"Right?","start":72.265,"end":72.765,"sentiment":"neutral","sentiment_score":0.002016102895140648}],"sentiment":"neutral","sentiment_score":0.002016102895140648,"channel":0,"num_words":1,"start":72.265,"end":72.765},{"sentences":[{"text":"Yeah.","start":73.255005,"end":73.575005,"sentiment":"neutral","sentiment_score":-0.013614848256111143},{"text":"I thought it was that was you.","start":73.575005,"end":76.875,"sentiment":"neutral","sentiment_score":-0.05338314175605774}],"sentiment":"neutral","sentiment_score":-0.048412105068564415,"channel":1,"num_words":8,"start":73.255005,"end":76.875},{"sentences":[{"text":"No.","start":78.104996,"end":78.34499,"sentiment":"neutral","sentiment_score":-0.07493128627538681},{"text":"That's one of my colleague, but no worries.","start":78.34499,"end":80.78,"sentiment":"neutral","sentiment_score":-0.028706842567771673},{"text":"I'll go ahead and take care of your account.","start":81.0,"end":82.67999,"sentiment":"neutral","sentiment_score":0.11816251940197414},{"text":"Just give me a minute.","start":82.67999,"end":83.56,"sentiment":"neutral","sentiment_score":0.038518864661455154},{"text":"Let me just check this.","start":83.56,"end":84.67999,"sentiment":"neutral","sentiment_score":0.021120724827051164}],"sentiment":"neutral","sentiment_score":0.037752664115812094,"channel":0,"num_words":28,"start":78.104996,"end":84.67999},{"sentences":[{"text":"Alright?","start":84.67999,"end":85.17999,"sentiment":"neutral","sentiment_score":0.026999233290553093},{"text":"One moment.","start":85.399994,"end":86.119995,"sentiment":"neutral","sentiment_score":0.017664802260696888}],"sentiment":"neutral","sentiment_score":0.020776279270648956,"channel":0,"num_words":3,"start":84.67999,"end":86.119995},{"sentences":[{"text":"Yeah.","start":86.07,"end":86.57,"sentiment":"neutral","sentiment_score":0.033139798790216446}],"sentiment":"neutral","sentiment_score":0.033139798790216446,"channel":1,"num_words":1,"start":86.07,"end":86.57},{"sentences":[{"text":"Stay on the line.","start":86.119995,"end":87.17999,"sentiment":"neutral","sentiment_score":0.06965904217213392},{"text":"Thank you so much for patiently waiting on the line.","start":210.285,"end":212.645,"sentiment":"neutral","sentiment_score":0.2692038744688034},{"text":"I apologize for that.","start":212.645,"end":213.80501,"sentiment":"neutral","sentiment_score":-0.23102044686675072},{"text":"Yeah.","start":213.80501,"end":214.04501,"sentiment":"neutral","sentiment_score":-0.027207674458622932},{"text":"I've refreshed the system, and I'm showing here that you processed the payment through the ANZ.","start":214.04501,"end":219.04001,"sentiment":"neutral","sentiment_score":0.002830604586051777}],"sentiment":"neutral","sentiment_score":0.05899071785222207,"channel":0,"num_words":35,"start":86.119995,"end":219.04001},{"sentences":[{"text":"This message","start":219.055,"end":219.69499,"sentiment":"neutral","sentiment_score":-0.02125450875610113}],"sentiment":"neutral","sentiment_score":-0.02125450875610113,"channel":1,"num_words":2,"start":219.055,"end":219.69499},{"sentences":[{"text":"So technically","start":219.42001,"end":220.16,"sentiment":"neutral","sentiment_score":-0.03952663578093052}],"sentiment":"neutral","sentiment_score":-0.03952663578093052,"channel":0,"num_words":2,"start":219.42001,"end":220.16},{"sentences":[{"text":"has been Hi.","start":219.69499,"end":222.11499,"sentiment":"neutral","sentiment_score":-0.03680908804138502}],"sentiment":"neutral","sentiment_score":-0.03680908804138502,"channel":1,"num_words":3,"start":219.69499,"end":222.11499},{"sentences":[{"text":"Tano?","start":221.90001,"end":222.40001,"sentiment":"neutral","sentiment_score":-0.03769747167825699},{"text":"Oh, I'm so sorry for that hold.","start":222.70001,"end":224.94,"sentiment":"negative","sentiment_score":-0.34949588988508495},{"text":"I refreshed the account, and I confirmed that you successfully processed your payment via ANZ.","start":224.94,"end":230.97499,"sentiment":"positive","sentiment_score":0.5109741985797882},{"text":"So, technically, you don't need to update your card details.","start":231.11499,"end":234.25499,"sentiment":"neutral","sentiment_score":-0.038446896523237226},{"text":"It's still the same, like the CVV expiration, security code?","start":234.315,"end":240.015,"sentiment":"neutral","sentiment_score":-0.0045488661155104635}],"sentiment":"neutral","sentiment_score":0.11047643375431382,"channel":0,"num_words":43,"start":221.90001,"end":240.015},{"sentences":[{"text":"No.","start":242.005,"end":242.405,"sentiment":"neutral","sentiment_score":-0.23076510429382324},{"text":"I don't think so.","start":242.405,"end":243.285,"sentiment":"neutral","sentiment_score":-0.21385222673416138}],"sentiment":"neutral","sentiment_score":-0.21723480224609376,"channel":1,"num_words":5,"start":242.005,"end":243.285},{"sentences":[{"text":"No?","start":243.275,"end":243.63,"sentiment":"neutral","sentiment_score":-0.1513449400663376}],"sentiment":"neutral","sentiment_score":-0.1513449400663376,"channel":0,"num_words":1,"start":243.275,"end":243.63},{"sentences":[{"text":"It's a new phone.","start":243.285,"end":244.80501,"sentiment":"neutral","sentiment_score":-0.1139663215726614},{"text":"Yeah.","start":244.80501,"end":245.30501,"sentiment":"neutral","sentiment_score":0.003080284222960472}],"sentiment":"neutral","sentiment_score":-0.09055700041353702,"channel":1,"num_words":5,"start":243.285,"end":245.30501},{"sentences":[{"text":"It's the same card or it's a new card?","start":245.79001,"end":248.03,"sentiment":"neutral","sentiment_score":-0.01074039377272129},{"text":"If it's a new one, we have to update it on the system.","start":248.03,"end":250.83,"sentiment":"neutral","sentiment_score":-0.05124043673276901},{"text":"It's but if this the same as before, we don't need to.","start":250.83,"end":255.17,"sentiment":"neutral","sentiment_score":0.021245756729816396}],"sentiment":"neutral","sentiment_score":-0.014936474727138,"channel":0,"num_words":34,"start":245.79001,"end":255.17},{"sentences":[{"text":"The I'm getting payment through Wishtak.","start":257.82,"end":260.4,"sentiment":"neutral","sentiment_score":0.1456415137896935}],"sentiment":"neutral","sentiment_score":0.1456415137896935,"channel":1,"num_words":6,"start":257.82,"end":260.4},{"sentences":[{"text":"Yeah.","start":261.775,"end":262.175,"sentiment":"neutral","sentiment_score":0.25599563121795654},{"text":"It's successfully processed.","start":262.175,"end":263.695,"sentiment":"positive","sentiment_score":0.4474038978417714},{"text":"Nothing","start":263.695,"end":263.935,"sentiment":"neutral","sentiment_score":0.11881260573863985}],"sentiment":"positive","sentiment_score":0.3434039860963821,"channel":0,"num_words":5,"start":261.775,"end":263.935},{"sentences":[{"text":"Yeah.","start":263.82,"end":264.32,"sentiment":"neutral","sentiment_score":0.05394606292247772}],"sentiment":"neutral","sentiment_score":0.05394606292247772,"channel":1,"num_words":1,"start":263.82,"end":264.32},{"sentences":[{"text":"to worry.","start":263.935,"end":264.415,"sentiment":"neutral","sentiment_score":0.01344829611480236}],"sentiment":"neutral","sentiment_score":0.01344829611480236,"channel":0,"num_words":2,"start":263.935,"end":264.415},{"sentences":[{"text":"Yeah.","start":264.38,"end":264.62,"sentiment":"neutral","sentiment_score":0.04795423895120621}],"sentiment":"neutral","sentiment_score":0.04795423895120621,"channel":1,"num_words":1,"start":264.38,"end":264.62},{"sentences":[{"text":"I","start":264.415,"end":264.735,"sentiment":"neutral","sentiment_score":0.03307512030005455}],"sentiment":"neutral","sentiment_score":0.03307512030005455,"channel":0,"num_words":1,"start":264.415,"end":264.735},{"sentences":[{"text":"It's","start":264.62,"end":264.94,"sentiment":"neutral","sentiment_score":0.05663085728883743}],"sentiment":"neutral","sentiment_score":0.05663085728883743,"channel":1,"num_words":1,"start":264.62,"end":264.94},{"sentences":[{"text":"do","start":264.735,"end":264.975,"sentiment":"neutral","sentiment_score":0.06126093864440918}],"sentiment":"neutral","sentiment_score":0.06126093864440918,"channel":0,"num_words":1,"start":264.735,"end":264.975},{"sentences":[{"text":"with","start":264.94,"end":265.18,"sentiment":"neutral","sentiment_score":0.053164854645729065}],"sentiment":"neutral","sentiment_score":0.053164854645729065,"channel":1,"num_words":1,"start":264.94,"end":265.18},{"sentences":[{"text":"see here","start":264.975,"end":265.375,"sentiment":"neutral","sentiment_score":0.049115680158138275}],"sentiment":"neutral","sentiment_score":0.049115680158138275,"channel":0,"num_words":2,"start":264.975,"end":265.375},{"sentences":[{"text":"same","start":265.18,"end":265.41998,"sentiment":"neutral","sentiment_score":0.04562705382704735}],"sentiment":"neutral","sentiment_score":0.04562705382704735,"channel":1,"num_words":1,"start":265.18,"end":265.41998},{"sentences":[{"text":"that","start":265.375,"end":265.615,"sentiment":"neutral","sentiment_score":0.04455789178609848}],"sentiment":"neutral","sentiment_score":0.04455789178609848,"channel":0,"num_words":1,"start":265.375,"end":265.615},{"sentences":[{"text":"card.","start":265.41998,"end":265.9,"sentiment":"neutral","sentiment_score":0.029862985014915463}],"sentiment":"neutral","sentiment_score":0.029862985014915463,"channel":1,"num_words":1,"start":265.41998,"end":265.9},{"sentences":[{"text":"it has","start":265.615,"end":266.01498,"sentiment":"neutral","sentiment_score":0.027043819427490234}],"sentiment":"neutral","sentiment_score":0.027043819427490234,"channel":0,"num_words":2,"start":265.615,"end":266.01498},{"sentences":[{"text":"Yeah.","start":265.9,"end":266.4,"sentiment":"neutral","sentiment_score":0.054553527384996414}],"sentiment":"neutral","sentiment_score":0.054553527384996414,"channel":1,"num_words":1,"start":265.9,"end":266.4},{"sentences":[{"text":"been Okay.","start":266.01498,"end":267.29498,"sentiment":"neutral","sentiment_score":0.07852433994412422},{"text":"Same card.","start":267.29498,"end":267.85498,"sentiment":"neutral","sentiment_score":0.1328582465648651},{"text":"That's fine.","start":267.85498,"end":268.335,"sentiment":"neutral","sentiment_score":0.31531426310539246},{"text":"Thank you so much.","start":268.335,"end":269.135,"sentiment":"positive","sentiment_score":0.7066740542650223},{"text":"So, technically, you will","start":269.135,"end":270.21,"sentiment":"positive","sentiment_score":0.3664058819413185}],"sentiment":"positive","sentiment_score":0.38183667457529474,"channel":0,"num_words":14,"start":266.01498,"end":270.21},{"sentences":[{"text":"Mhmm.","start":270.075,"end":270.575,"sentiment":"neutral","sentiment_score":0.2734360098838806}],"sentiment":"neutral","sentiment_score":0.2734360098838806,"channel":1,"num_words":1,"start":270.075,"end":270.575},{"sentences":[{"text":"be receiving your official payment receipt to your email address shortly.","start":270.21,"end":274.55,"sentiment":"positive","sentiment_score":0.3459437462416562},{"text":"I confirm your $69.95 Internet","start":275.09,"end":278.55,"sentiment":"neutral","sentiment_score":0.3272165834903717}],"sentiment":"positive","sentiment_score":0.3400915078818798,"channel":0,"num_words":16,"start":270.21,"end":278.55},{"sentences":[{"text":"Mhmm.","start":278.0625,"end":278.5625,"sentiment":"neutral","sentiment_score":0.22764651477336884}],"sentiment":"neutral","sentiment_score":0.22764651477336884,"channel":1,"num_words":1,"start":278.0625,"end":278.5625},{"sentences":[{"text":"service invoice has been paid today.","start":278.61,"end":280.61,"sentiment":"positive","sentiment_score":0.40276676416397095},{"text":"Thank you so much.","start":280.61,"end":281.56998,"sentiment":"positive","sentiment_score":0.6504147052764893},{"text":"And, also, you mentioned to your email that you are wanting to upgrade your services.","start":281.56998,"end":287.48502,"sentiment":"neutral","sentiment_score":0.1392752210299174},{"text":"Right?","start":287.625,"end":288.125,"sentiment":"neutral","sentiment_score":0.09712249040603638}],"sentiment":"neutral","sentiment_score":0.27709654661325306,"channel":0,"num_words":26,"start":278.61,"end":288.125},{"sentences":[{"text":"Yeah.","start":288.84998,"end":289.34998,"sentiment":"neutral","sentiment_score":0.06640912592411041}],"sentiment":"neutral","sentiment_score":0.06640912592411041,"channel":1,"num_words":1,"start":288.84998,"end":289.34998},{"sentences":[{"text":"Alright.","start":290.105,"end":290.505,"sentiment":"neutral","sentiment_score":0.07643675804138184},{"text":"So currently, I review your account.","start":290.505,"end":292.92502,"sentiment":"neutral","sentiment_score":0.049478841945528984},{"text":"Your plan is 25 MBPS, which is 60","start":293.065,"end":298.49002,"sentiment":"neutral","sentiment_score":0.050409403163939714}],"sentiment":"neutral","sentiment_score":0.0517723356684049,"channel":0,"num_words":15,"start":290.105,"end":298.49002},{"sentences":[{"text":"Yeah.","start":298.21,"end":298.71,"sentiment":"neutral","sentiment_score":0.0362916886806488}],"sentiment":"neutral","sentiment_score":0.0362916886806488,"channel":1,"num_words":1,"start":298.21,"end":298.71},{"sentences":[{"text":"$9.95.","start":298.49002,"end":300.09,"sentiment":"neutral","sentiment_score":0.03055426105856895},{"text":"So after this, we're we have, like, the 50 MBPS, which is","start":300.09,"end":306.81,"sentiment":"neutral","sentiment_score":0.05618564194689194}],"sentiment":"neutral","sentiment_score":0.05421399726317479,"channel":0,"num_words":13,"start":298.49002,"end":306.81},{"sentences":[{"text":"Yeah.","start":306.595,"end":306.995,"sentiment":"neutral","sentiment_score":0.0627422034740448}],"sentiment":"neutral","sentiment_score":0.0627422034740448,"channel":1,"num_words":1,"start":306.595,"end":306.995},{"sentences":[{"text":"the","start":306.81,"end":307.29,"sentiment":"neutral","sentiment_score":0.04139797016978264}],"sentiment":"neutral","sentiment_score":0.04139797016978264,"channel":0,"num_words":1,"start":306.81,"end":307.29},{"sentences":[{"text":"I would","start":306.995,"end":307.735,"sentiment":"neutral","sentiment_score":0.06963222846388817}],"sentiment":"neutral","sentiment_score":0.06963222846388817,"channel":1,"num_words":2,"start":306.995,"end":307.735},{"sentences":[{"text":"$79.95.","start":307.29,"end":309.45,"sentiment":"neutral","sentiment_score":0.08723461627960205},{"text":"Would you like that moving forward","start":309.45,"end":311.975,"sentiment":"neutral","sentiment_score":0.16571023563543955}],"sentiment":"neutral","sentiment_score":0.15449943287031992,"channel":0,"num_words":7,"start":307.29,"end":311.975},{"sentences":[{"text":"Yes,","start":311.715,"end":312.195,"sentiment":"neutral","sentiment_score":0.1424458622932434}],"sentiment":"neutral","sentiment_score":0.1424458622932434,"channel":1,"num_words":1,"start":311.715,"end":312.195},{"sentences":[{"text":"by","start":311.975,"end":312.215,"sentiment":"neutral","sentiment_score":0.11215998232364656}],"sentiment":"neutral","sentiment_score":0.11215998232364656,"channel":0,"num_words":1,"start":311.975,"end":312.215},{"sentences":[{"text":"sir.","start":312.195,"end":312.66,"sentiment":"neutral","sentiment_score":0.10794436931610107}],"sentiment":"neutral","sentiment_score":0.10794436931610107,"channel":1,"num_words":1,"start":312.195,"end":312.66},{"sentences":[{"text":"next month?","start":312.215,"end":312.955,"sentiment":"neutral","sentiment_score":0.05766353756189346},{"text":"Okay.","start":313.495,"end":313.895,"sentiment":"neutral","sentiment_score":0.03348042815923691},{"text":"One moment.","start":313.895,"end":314.535,"sentiment":"neutral","sentiment_score":0.015973830595612526},{"text":"Let me just take note.","start":314.535,"end":316.715,"sentiment":"neutral","sentiment_score":-0.004047874733805657},{"text":"You're not working from home.","start":317.815,"end":319.175,"sentiment":"neutral","sentiment_score":-0.08105402365326882}],"sentiment":"neutral","sentiment_score":-0.016316955164074897,"channel":0,"num_words":15,"start":312.215,"end":319.175},{"sentences":[{"text":"Right?","start":319.175,"end":319.575,"sentiment":"neutral","sentiment_score":-0.06178576499223709},{"text":"How many users for your Internet service?","start":319.575,"end":323.115,"sentiment":"neutral","sentiment_score":-0.008485980464943818}],"sentiment":"neutral","sentiment_score":-0.015148453530855477,"channel":0,"num_words":8,"start":319.175,"end":323.115},{"sentences":[{"text":"Yeah.","start":324.02,"end":324.52,"sentiment":"neutral","sentiment_score":0.01163015328347683},{"text":"Two.","start":324.66,"end":325.16,"sentiment":"neutral","sentiment_score":0.014289885759353638}],"sentiment":"neutral","sentiment_score":0.012960019521415234,"channel":1,"num_words":2,"start":324.02,"end":325.16},{"sentences":[{"text":"Just two.","start":325.9,"end":326.54,"sentiment":"neutral","sentiment_score":0.01308734342455864},{"text":"Okay.","start":326.54,"end":327.04,"sentiment":"neutral","sentiment_score":0.04552649334073067},{"text":"So, yeah, this 50 Mbps will do.","start":327.26,"end":331.12,"sentiment":"neutral","sentiment_score":0.07568510476266965},{"text":"So from October commence, starting October, you will be receiving your invoice for $79.95.","start":331.5,"end":340.655,"sentiment":"neutral","sentiment_score":0.09997539381895747},{"text":"It's the upgraded","start":340.715,"end":341.775,"sentiment":"neutral","sentiment_score":0.156974196434021}],"sentiment":"neutral","sentiment_score":0.091558333936889,"channel":0,"num_words":27,"start":325.9,"end":341.775},{"sentences":[{"text":"Yeah.","start":341.62,"end":342.12,"sentiment":"neutral","sentiment_score":0.18843859434127808}],"sentiment":"neutral","sentiment_score":0.18843859434127808,"channel":1,"num_words":1,"start":341.62,"end":342.12},{"sentences":[{"text":"plan.","start":341.91498,"end":342.41498,"sentiment":"neutral","sentiment_score":0.18623647093772888},{"text":"Since today","start":342.715,"end":343.35498,"sentiment":"neutral","sentiment_score":0.10675691068172456}],"sentiment":"neutral","sentiment_score":0.13325009743372598,"channel":0,"num_words":3,"start":341.91498,"end":343.35498},{"sentences":[{"text":"Okay.","start":343.13998,"end":343.63998,"sentiment":"neutral","sentiment_score":0.10486973822116852}],"sentiment":"neutral","sentiment_score":0.10486973822116852,"channel":1,"num_words":1,"start":343.13998,"end":343.63998},{"sentences":[{"text":"is the thirtieth, we'll","start":343.35498,"end":345.75497,"sentiment":"neutral","sentiment_score":0.09842705354094505}],"sentiment":"neutral","sentiment_score":0.09842705354094505,"channel":0,"num_words":4,"start":343.35498,"end":345.75497},{"sentences":[{"text":"Mhmm.","start":345.46,"end":345.96,"sentiment":"neutral","sentiment_score":0.08778618276119232}],"sentiment":"neutral","sentiment_score":0.08778618276119232,"channel":1,"num_words":1,"start":345.46,"end":345.96},{"sentences":[{"text":"request your upgrade to our tech tip today.","start":345.75497,"end":349.75497,"sentiment":"neutral","sentiment_score":0.1345293242484331},{"text":"They will process it, and then it should commence next month.","start":349.75497,"end":353.58002,"sentiment":"neutral","sentiment_score":0.15373656153678894},{"text":"Okay?","start":353.58002,"end":354.08002,"sentiment":"neutral","sentiment_score":0.10047390311956406},{"text":"And then just to set your proper expectation, our invoice time is every first of each month.","start":354.38,"end":360.62,"sentiment":"neutral","sentiment_score":0.06119254045188427},{"text":"So even though you already paid for your September, you still receive","start":360.62,"end":364.7,"sentiment":"neutral","sentiment_score":0.04634974089761575}],"sentiment":"neutral","sentiment_score":0.09110777045847201,"channel":0,"num_words":49,"start":345.75497,"end":364.7},{"sentences":[{"text":"Yeah.","start":364.275,"end":364.775,"sentiment":"neutral","sentiment_score":0.07244748622179031}],"sentiment":"neutral","sentiment_score":0.07244748622179031,"channel":1,"num_words":1,"start":364.275,"end":364.775},{"sentences":[{"text":"your invoice tomorrow for October, and it will be due ten days after you receive it.","start":364.7,"end":371.405,"sentiment":"neutral","sentiment_score":0.0808666457887739},{"text":"Anyway, you're","start":371.405,"end":372.385,"sentiment":"neutral","sentiment_score":0.1481618583202362}],"sentiment":"neutral","sentiment_score":0.08834389162560304,"channel":0,"num_words":18,"start":364.7,"end":372.385},{"sentences":[{"text":"Okay.","start":372.05,"end":372.55,"sentiment":"neutral","sentiment_score":0.22385942935943604}],"sentiment":"neutral","sentiment_score":0.22385942935943604,"channel":1,"num_words":1,"start":372.05,"end":372.55},{"sentences":[{"text":"you're good to go with that.","start":372.445,"end":373.885,"sentiment":"positive","sentiment_score":0.4495612233877182},{"text":"We still have your card.","start":373.885,"end":375.405,"sentiment":"neutral","sentiment_score":0.11041826456785202},{"text":"It just so happened.","start":375.405,"end":376.545,"sentiment":"neutral","sentiment_score":0.030441814567893744},{"text":"Circumstances change.","start":377.725,"end":379.265,"sentiment":"neutral","sentiment_score":0.011165288276970387},{"text":"And your address is the same.","start":379.325,"end":380.765,"sentiment":"neutral","sentiment_score":0.031148129453261692}],"sentiment":"neutral","sentiment_score":0.15567153368307196,"channel":0,"num_words":23,"start":372.445,"end":380.765},{"sentences":[{"text":"Right?","start":380.765,"end":381.265,"sentiment":"neutral","sentiment_score":0.04150157421827316},{"text":"Okay.","start":383.19998,"end":383.68,"sentiment":"neutral","sentiment_score":0.03015679121017456},{"text":"Address is the same.","start":383.68,"end":385.12,"sentiment":"neutral","sentiment_score":0.04374635452404618},{"text":"You're not moving in.","start":385.12,"end":386.65997,"sentiment":"neutral","sentiment_score":0.01351640047505498},{"text":"So all is set.","start":387.43997,"end":388.65997,"sentiment":"neutral","sentiment_score":0.11765686608850956}],"sentiment":"neutral","sentiment_score":0.05509548926992076,"channel":0,"num_words":14,"start":380.765,"end":388.65997},{"sentences":[{"text":"Our tech rep will go ahead and send you a notification","start":388.8,"end":392.18,"sentiment":"neutral","sentiment_score":0.08602000976150687}],"sentiment":"neutral","sentiment_score":0.08602000976150687,"channel":0,"num_words":11,"start":388.8,"end":392.18},{"sentences":[{"text":"Yeah.","start":392.995,"end":393.47498,"sentiment":"neutral","sentiment_score":0.06297828257083893}],"sentiment":"neutral","sentiment_score":0.06297828257083893,"channel":1,"num_words":1,"start":392.995,"end":393.47498},{"sentences":[{"text":"once","start":393.19998,"end":393.52,"sentiment":"neutral","sentiment_score":0.07398413121700287}],"sentiment":"neutral","sentiment_score":0.07398413121700287,"channel":0,"num_words":1,"start":393.19998,"end":393.52},{"sentences":[{"text":"Mhmm.","start":393.47498,"end":393.875,"sentiment":"neutral","sentiment_score":0.07657639682292938}],"sentiment":"neutral","sentiment_score":0.07657639682292938,"channel":1,"num_words":1,"start":393.47498,"end":393.875},{"sentences":[{"text":"your","start":393.52,"end":394.02,"sentiment":"neutral","sentiment_score":0.10091397166252136}],"sentiment":"neutral","sentiment_score":0.10091397166252136,"channel":0,"num_words":1,"start":393.52,"end":394.02},{"sentences":[{"text":"Watch Nord.","start":393.875,"end":394.82,"sentiment":"neutral","sentiment_score":0.09050390124320984}],"sentiment":"neutral","sentiment_score":0.09050390124320984,"channel":1,"num_words":2,"start":393.875,"end":394.82},{"sentences":[{"text":"service has been upgraded.","start":395.47498,"end":396.85498,"sentiment":"neutral","sentiment_score":0.14535797387361526},{"text":"And then if there's any problem or technical issue, please let us","start":396.91498,"end":401.875,"sentiment":"neutral","sentiment_score":0.047172829819222294}],"sentiment":"neutral","sentiment_score":0.07171911583282053,"channel":0,"num_words":16,"start":395.47498,"end":401.875},{"sentences":[{"text":"Mhmm.","start":401.76,"end":402.26,"sentiment":"neutral","sentiment_score":0.07606387883424759}],"sentiment":"neutral","sentiment_score":0.07606387883424759,"channel":1,"num_words":1,"start":401.76,"end":402.26},{"sentences":[{"text":"know.","start":401.875,"end":402.275,"sentiment":"neutral","sentiment_score":0.11370105296373367},{"text":"We are more than happy to check and assist you about that.","start":402.275,"end":405.31497,"sentiment":"positive","sentiment_score":0.40884508440891904},{"text":"Okay?","start":405.31497,"end":405.81497,"sentiment":"neutral","sentiment_score":0.21492443978786469}],"sentiment":"positive","sentiment_score":0.37391189326133045,"channel":0,"num_words":14,"start":401.875,"end":405.81497},{"sentences":[{"text":"Yeah.","start":406.4,"end":406.72,"sentiment":"neutral","sentiment_score":0.1566929817199707},{"text":"Thank you.","start":406.72,"end":407.54,"sentiment":"neutral","sentiment_score":0.276485875248909}],"sentiment":"neutral","sentiment_score":0.2365549107392629,"channel":1,"num_words":3,"start":406.4,"end":407.54},{"sentences":[{"text":"Alright.","start":407.79498,"end":408.275,"sentiment":"neutral","sentiment_score":0.16037146747112274},{"text":"And then for your direct debit, it's still the same, the card that you used for your payment today.","start":408.275,"end":414.49,"sentiment":"neutral","sentiment_score":0.10466088785936958},{"text":"Okay?","start":414.55,"end":415.05,"sentiment":"neutral","sentiment_score":0.07151149213314056}],"sentiment":"neutral","sentiment_score":0.10573522994915645,"channel":0,"num_words":21,"start":407.79498,"end":415.05},{"sentences":[{"text":"Yeah.","start":415.035,"end":415.275,"sentiment":"neutral","sentiment_score":0.06405521929264069},{"text":"Yeah.","start":415.275,"end":415.775,"sentiment":"neutral","sentiment_score":0.07241953909397125},{"text":"Yeah.","start":415.915,"end":416.155,"sentiment":"neutral","sentiment_score":0.0851767286658287},{"text":"Okay.","start":416.155,"end":416.555,"sentiment":"neutral","sentiment_score":0.11867570132017136}],"sentiment":"neutral","sentiment_score":0.085081797093153,"channel":1,"num_words":4,"start":415.035,"end":416.555},{"sentences":[{"text":"Alright.","start":416.55,"end":417.03,"sentiment":"neutral","sentiment_score":0.19991174340248108}],"sentiment":"neutral","sentiment_score":0.19991174340248108,"channel":0,"num_words":1,"start":416.55,"end":417.03},{"sentences":[{"text":"Thank you.","start":416.555,"end":417.295,"sentiment":"positive","sentiment_score":0.3717276602983475}],"sentiment":"positive","sentiment_score":0.3717276602983475,"channel":1,"num_words":2,"start":416.555,"end":417.295},{"sentences":[{"text":"So appreciate your call.","start":417.03,"end":418.55,"sentiment":"positive","sentiment_score":0.4666660353541374},{"text":"And anything else that I may help you?","start":418.55,"end":420.38998,"sentiment":"neutral","sentiment_score":0.2448239102959633},{"text":"Do you have any questions in mind that I can assist?","start":420.38998,"end":423.68997,"sentiment":"neutral","sentiment_score":0.10766579481688413}],"sentiment":"neutral","sentiment_score":0.21780778985956442,"channel":0,"num_words":23,"start":417.03,"end":423.68997},{"sentences":[{"text":"No.","start":424.86002,"end":425.34,"sentiment":"neutral","sentiment_score":0.010479778051376345},{"text":"All good.","start":425.34,"end":425.9,"sentiment":"neutral","sentiment_score":0.09003126993775368},{"text":"Thank you.","start":425.9,"end":426.64,"sentiment":"neutral","sentiment_score":0.13489733263850212}],"sentiment":"neutral","sentiment_score":0.0920673966407776,"channel":1,"num_words":5,"start":424.86002,"end":426.64},{"sentences":[{"text":"Okay.","start":426.865,"end":427.265,"sentiment":"neutral","sentiment_score":0.2739159166812897},{"text":"Perfect.","start":427.265,"end":427.765,"sentiment":"positive","sentiment_score":0.4466619491577149},{"text":"Thank you so much, Tanu.","start":427.825,"end":429.285,"sentiment":"positive","sentiment_score":0.5557610332965851},{"text":"Please, you do have a great day, and be safe.","start":429.345,"end":431.425,"sentiment":"positive","sentiment_score":0.6382481396198273},{"text":"Just call me if you have any questions, okay, or if you","start":431.425,"end":434.50488,"sentiment":"neutral","sentiment_score":0.19435983151197433}],"sentiment":"positive","sentiment_score":0.4211787036780653,"channel":0,"num_words":29,"start":426.865,"end":434.50488},{"sentences":[{"text":"Yeah.","start":434.46002,"end":434.83493,"sentiment":"neutral","sentiment_score":0.11807607114315032}],"sentiment":"neutral","sentiment_score":0.11807607114315032,"channel":1,"num_words":1,"start":434.46002,"end":434.83493},{"sentences":[{"text":"need any","start":434.50488,"end":435.14487,"sentiment":"neutral","sentiment_score":0.08643108606338501}],"sentiment":"neutral","sentiment_score":0.08643108606338501,"channel":0,"num_words":2,"start":434.50488,"end":435.14487},{"sentences":[{"text":"Sure.","start":434.91492,"end":435.41492,"sentiment":"neutral","sentiment_score":0.09762926399707794}],"sentiment":"neutral","sentiment_score":0.09762926399707794,"channel":1,"num_words":1,"start":434.91492,"end":435.41492},{"sentences":[{"text":"assistance.","start":435.14487,"end":435.64487,"sentiment":"neutral","sentiment_score":0.06410516798496246}],"sentiment":"neutral","sentiment_score":0.06410516798496246,"channel":0,"num_words":1,"start":435.14487,"end":435.64487},{"sentences":[{"text":"You","start":435.75494,"end":436.25494,"sentiment":"positive","sentiment_score":0.6591184139251709}],"sentiment":"positive","sentiment_score":0.6591184139251709,"channel":1,"num_words":1,"start":435.75494,"end":436.25494},{"sentences":[{"text":"Thank you.","start":436.18488,"end":436.82486,"sentiment":"positive","sentiment_score":0.8219490349292755}],"sentiment":"positive","sentiment_score":0.8219490349292755,"channel":0,"num_words":2,"start":436.18488,"end":436.82486},{"sentences":[{"text":"too.","start":436.59494,"end":437.09494,"sentiment":"positive","sentiment_score":0.7031804323196411}],"sentiment":"positive","sentiment_score":0.7031804323196411,"channel":1,"num_words":1,"start":436.59494,"end":437.09494},{"sentences":[{"text":"Have a good one.","start":436.82486,"end":437.86487,"sentiment":"positive","sentiment_score":0.7284680157899857},{"text":"Bye bye.","start":437.86487,"end":438.60486,"sentiment":"neutral","sentiment_score":0.3152809292078018}],"sentiment":"positive","sentiment_score":0.5907389869292577,"channel":0,"num_words":6,"start":436.82486,"end":438.60486},{"sentences":[{"text":"Bye bye.","start":439.07492,"end":439.81494,"sentiment":"neutral","sentiment_score":0.01743578165769577}],"sentiment":"neutral","sentiment_score":0.01743578165769577,"channel":1,"num_words":2,"start":439.07492,"end":439.81494}]},"summary":{"result":"success","short":"A customer called Airtel accounts to inquire about a payment. The representative, Melissa, confirmed that the customer had successfully processed the payment and that they would receive an invoice for the upgrade to their service plan. The customer was informed that they would receive a notification and that their direct debit card was the same as before."},"intents":{"segments":[{"text":"Let me just pull out your account here. May I have your full name and your date of birth? Yeah.","start_word":38,"end_word":57,"intents":[{"intent":"Check account","confidence_score":0.004665411}]},{"text":"Thank you so much.","start_word":81,"end_word":84,"intents":[{"intent":"Express gratitude","confidence_score":0.0027865074}]},{"text":"I've refreshed the system, and I'm showing here that you processed the payment through the ANZ. This message So technically has been Hi. Tano?","start_word":241,"end_word":264,"intents":[{"intent":"Refresh system","confidence_score":0.026103936}]},{"text":"Oh, I'm so sorry for that hold.","start_word":265,"end_word":271,"intents":[{"intent":"Apologize for hold","confidence_score":0.08026184}]},{"text":"So, technically, you don't need to update your card details. It's still the same, like the CVV expiration, security code? No.","start_word":287,"end_word":307,"intents":[{"intent":"Validate card details","confidence_score":0.0002505979}]},{"text":"request your upgrade to our tech tip today.","start_word":543,"end_word":550,"intents":[{"intent":"Request upgrade","confidence_score":0.68590575}]},{"text":"And then just to set your proper expectation, our invoice time is every first of each month.","start_word":563,"end_word":579,"intents":[{"intent":"Set expectations","confidence_score":0.01770696}]},{"text":"We are more than happy to check and assist you about that. Okay? Yeah. Thank you.","start_word":684,"end_word":699,"intents":[{"intent":"Check and assist with questions","confidence_score":0.00039727945}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23993448913097384},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3677474856376648},{"text":"Hi. I'm Daniel. Where can I Hi. send the screenshot? Hi.","start_word":13,"end_word":23,"sentiment":"neutral","sentiment_score":0.05895054340362549},{"text":"Nice to have you on the line. I would love to help you today.","start_word":24,"end_word":37,"sentiment":"positive","sentiment_score":0.708145022392273},{"text":"Let me just pull out your account here. May I have your full name and your date of birth? Yeah. T a n u s h r e e, Shrestha, and my date of birth is fourteen zero eight two thousand three. Alright.","start_word":38,"end_word":80,"sentiment":"neutral","sentiment_score":0.15368741750717163},{"text":"Thank you so much. Nice to have you on the line.","start_word":81,"end_word":91,"sentiment":"positive","sentiment_score":0.6132519841194153},{"text":"I actually, this is Melissa. I waited for you yesterday, but it seems like you've been very busy. Are you going to process your payment using your card today? $69.95. Oh. Oh, I previously, Have you paid he was already? five minutes. Okay. How did you process your payment, if I may ask? Yeah. Through Is my debit card. oh, okay. I got it. Just give me a minute. Let me just go ahead and review your account. It seems like you just spoke to one of our representative. Right? Yeah. I thought it was that was you. No. That's one of my colleague, but no worries. I'll go ahead and take care of your account. Just give me a minute. Let me just check this. Alright? One moment. Yeah. Stay on the line. Thank you so much for patiently waiting on the line. I apologize for that. Yeah. I've refreshed the system, and I'm showing here that you processed the payment through the ANZ. This message So technically has been Hi. Tano?","start_word":92,"end_word":264,"sentiment":"neutral","sentiment_score":0.01902337558567524},{"text":"Oh, I'm so sorry for that hold.","start_word":265,"end_word":271,"sentiment":"negative","sentiment_score":-0.3706444203853607},{"text":"I refreshed the account, and I confirmed that you successfully processed your payment via ANZ.","start_word":272,"end_word":286,"sentiment":"positive","sentiment_score":0.5066516399383545},{"text":"So, technically, you don't need to update your card details. It's still the same, like the CVV expiration, security code? No. I don't think so. No? It's a new phone. Yeah. It's the same card or it's a new card? If it's a new one, we have to update it on the system. It's but if this the same as before, we don't need to. The I'm getting payment through Wishtak. Yeah.","start_word":287,"end_word":358,"sentiment":"neutral","sentiment_score":-0.01782950758934021},{"text":"It's successfully processed.","start_word":359,"end_word":361,"sentiment":"positive","sentiment_score":0.4254469573497772},{"text":"Nothing Yeah. to worry. Yeah. I It's do with see here same that card. it has Yeah. been Okay. Same card. That's fine.","start_word":362,"end_word":384,"sentiment":"neutral","sentiment_score":0.095218688249588},{"text":"Thank you so much.","start_word":385,"end_word":388,"sentiment":"positive","sentiment_score":0.6966211199760437},{"text":"So, technically, you will Mhmm.","start_word":389,"end_word":393,"sentiment":"neutral","sentiment_score":0.32416802644729614},{"text":"be receiving your official payment receipt to your email address shortly.","start_word":394,"end_word":404,"sentiment":"positive","sentiment_score":0.33988893032073975},{"text":"I confirm your $69.95 Internet Mhmm.","start_word":405,"end_word":410,"sentiment":"neutral","sentiment_score":0.2870715260505676},{"text":"service invoice has been paid today. Thank you so much.","start_word":411,"end_word":420,"sentiment":"positive","sentiment_score":0.4934614598751068},{"text":"And, also, you mentioned to your email that you are wanting to upgrade your services. Right? Yeah. Alright. So currently, I review your account. Your plan is 25 MBPS, which is 60 Yeah. $9.95. So after this, we're we have, like, the 50 MBPS, which is Yeah. the I would $79.95. Would you like that moving forward Yes, by sir. next month? Okay. One moment. Let me just take note. You're not working from home. Right? How many users for your Internet service? Yeah. Two. Just two. Okay. So, yeah, this 50 Mbps will do. So from October commence, starting October, you will be receiving your invoice for $79.95. It's the upgraded Yeah. plan. Since today Okay. is the thirtieth, we'll Mhmm. request your upgrade to our tech tip today. They will process it, and then it should commence next month. Okay? And then just to set your proper expectation, our invoice time is every first of each month. So even though you already paid for your September, you still receive Yeah. your invoice tomorrow for October, and it will be due ten days after you receive it. Anyway, you're Okay.","start_word":421,"end_word":611,"sentiment":"neutral","sentiment_score":0.08005787137681276},{"text":"you're good to go with that.","start_word":612,"end_word":617,"sentiment":"positive","sentiment_score":0.4338145256042481},{"text":"We still have your card. It just so happened. Circumstances change. And your address is the same. Right? Okay. Address is the same. You're not moving in. So all is set. Our tech rep will go ahead and send you a notification Yeah. once Mhmm. your Watch Nord. service has been upgraded. And then if there's any problem or technical issue, please let us Mhmm. know.","start_word":618,"end_word":683,"sentiment":"neutral","sentiment_score":0.06361562013626099},{"text":"We are more than happy to check and assist you about that.","start_word":684,"end_word":695,"sentiment":"positive","sentiment_score":0.4043046236038208},{"text":"Okay? Yeah. Thank you. Alright. And then for your direct debit, it's still the same, the card that you used for your payment today. Okay? Yeah. Yeah. Yeah. Okay. Alright.","start_word":696,"end_word":725,"sentiment":"neutral","sentiment_score":0.1266220510005951},{"text":"Thank you. So appreciate your call.","start_word":726,"end_word":731,"sentiment":"positive","sentiment_score":0.4402137100696564},{"text":"And anything else that I may help you? Do you have any questions in mind that I can assist? No. All good. Thank you. Okay.","start_word":732,"end_word":756,"sentiment":"neutral","sentiment_score":0.15362557768821716},{"text":"Perfect. Thank you so much, Tanu. Please, you do have a great day, and be safe.","start_word":757,"end_word":772,"sentiment":"positive","sentiment_score":0.5971518754959106},{"text":"Just call me if you have any questions, okay, or if you Yeah. need any Sure. assistance.","start_word":773,"end_word":789,"sentiment":"neutral","sentiment_score":0.16006450355052948},{"text":"You Thank you. too. Have a good one.","start_word":790,"end_word":797,"sentiment":"positive","sentiment_score":0.7354368567466736},{"text":"Bye bye. Bye bye.","start_word":798,"end_word":801,"sentiment":"neutral","sentiment_score":0.2406189441680908}],"average":{"sentiment":"neutral","sentiment_score":0.13033100124853814}}}}