{"metadata":{"transaction_key":"deprecated","request_id":"019f6398-c224-7551-9340-5764efb274b6","sha256":"c64470c9ab62d5deb06998cb06015d441cdf50db3716d0b5d6e628ee67ce38b4","created":"2026-07-15T02:26:25.028Z","duration":40.607937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":163,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":187,"output_tokens":187},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":187,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. This is Abby. By the way, is this mister Darren Kidd in Heartland support or no? Oh, okay. Very good. I wanted to just make sure I'm calling the right person. Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT. I wanted to check if how's your IT team? Do you have internal team? Hello? Yeah. So far, so good. Alright. No problem, sir. You wanna thank you. Take care. Thank you, sir.","confidence":0.9980469,"words":[{"word":"hi","start":3.52,"end":3.76,"confidence":0.99072266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.05968908965587616},{"word":"sir","start":3.76,"end":4.26,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.06892935931682587},{"word":"this","start":4.72,"end":4.96,"confidence":0.57128906,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05363250896334648},{"word":"is","start":4.96,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04974993318319321},{"word":"abby","start":5.2799997,"end":5.7799997,"confidence":0.98339844,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.046823929995298386},{"word":"by","start":6.08,"end":6.24,"confidence":0.99902344,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.04304406419396401},{"word":"the","start":6.24,"end":6.3199997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0353773832321167},{"word":"way","start":6.3199997,"end":6.48,"confidence":0.9995117,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.03358031436800957},{"word":"is","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01866181008517742},{"word":"this","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.029813650995492935},{"word":"mister","start":6.96,"end":7.44,"confidence":0.99560547,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.02196221798658371},{"word":"darren","start":7.44,"end":7.9199996,"confidence":0.92333984,"punctuated_word":"Darren","sentiment":"neutral","sentiment_score":0.02149258740246296},{"word":"kidd","start":7.9199996,"end":8.4,"confidence":0.97265625,"punctuated_word":"Kidd","sentiment":"neutral","sentiment_score":0.03190936520695686},{"word":"in","start":8.4,"end":8.639999,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03412441164255142},{"word":"heartland","start":8.639999,"end":9.139999,"confidence":0.83569336,"punctuated_word":"Heartland","sentiment":"neutral","sentiment_score":0.03114165924489498},{"word":"support","start":9.28,"end":9.78,"confidence":0.83935547,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.027838610112667084},{"word":"or","start":11.04,"end":11.28,"confidence":0.71435547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00481621315702796},{"word":"no","start":11.28,"end":11.78,"confidence":0.9980469,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.006655355449765921},{"word":"oh","start":12.48,"end":12.639999,"confidence":0.87109375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09505683183670044},{"word":"okay","start":12.639999,"end":12.88,"confidence":0.9909668,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.15317049622535706},{"word":"very","start":12.88,"end":13.12,"confidence":0.8286133,"punctuated_word":"Very","sentiment":"positive","sentiment_score":0.587146520614624},{"word":"good","start":13.12,"end":13.36,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5192567110061646},{"word":"i","start":13.36,"end":13.5199995,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27121567726135254},{"word":"wanted","start":13.5199995,"end":13.759999,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.21453288197517395},{"word":"to","start":13.759999,"end":13.84,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21269956231117249},{"word":"just","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20574647188186648},{"word":"make","start":14.0,"end":14.16,"confidence":0.99609375,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13671249151229858},{"word":"sure","start":14.16,"end":14.32,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.1521718055009842},{"word":"i'm","start":14.32,"end":14.48,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10003646463155746},{"word":"calling","start":14.48,"end":14.799999,"confidence":0.984375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06882745772600174},{"word":"the","start":14.799999,"end":14.96,"confidence":0.92333984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08108188211917877},{"word":"right","start":14.96,"end":15.12,"confidence":0.9970703,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1321967989206314},{"word":"person","start":15.12,"end":15.405,"confidence":0.8640137,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.13966962695121765},{"word":"sir","start":15.485,"end":15.6449995,"confidence":0.99316406,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.06533555686473846},{"word":"i'm","start":15.6449995,"end":15.884999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06955942511558533},{"word":"abby","start":15.884999,"end":16.285,"confidence":0.9445801,"punctuated_word":"Abby,","sentiment":"neutral","sentiment_score":0.06160692498087883},{"word":"and","start":16.285,"end":16.445,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.054229509085416794},{"word":"we","start":16.445,"end":16.685,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.056912221014499664},{"word":"wanted","start":16.685,"end":17.005,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.054218173027038574},{"word":"to","start":17.005,"end":17.085,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07260829210281372},{"word":"reach","start":17.085,"end":17.324999,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.07007346302270889},{"word":"out","start":17.324999,"end":17.485,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04889438301324845},{"word":"because","start":17.485,"end":17.805,"confidence":0.9873047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04964863136410713},{"word":"we","start":17.805,"end":18.045,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06527699530124664},{"word":"work","start":18.045,"end":18.365,"confidence":0.9980469,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.08676224946975708},{"word":"with","start":18.365,"end":18.865,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11768466234207152},{"word":"the","start":18.925,"end":19.085,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0961269587278366},{"word":"ndis","start":19.085,"end":19.585,"confidence":0.9875488,"punctuated_word":"NDIS","sentiment":"neutral","sentiment_score":0.05785561352968216},{"word":"providers","start":19.724998,"end":20.224998,"confidence":0.9970703,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":0.06380618363618851},{"word":"and","start":20.445,"end":20.685,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07003534585237503},{"word":"community","start":20.685,"end":21.164999,"confidence":0.99121094,"punctuated_word":"community","sentiment":"neutral","sentiment_score":0.06980320066213608},{"word":"care","start":21.164999,"end":21.664999,"confidence":1.0,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.05427099019289017},{"word":"organizations","start":21.724998,"end":22.224998,"confidence":0.7866211,"punctuated_word":"organizations","sentiment":"neutral","sentiment_score":0.06713517755270004},{"word":"to","start":22.445,"end":22.605,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09311295300722122},{"word":"strengthen","start":22.605,"end":23.105,"confidence":1.0,"punctuated_word":"strengthen","sentiment":"neutral","sentiment_score":0.06756123900413513},{"word":"their","start":23.324999,"end":23.724998,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.06607846915721893},{"word":"it","start":23.724998,"end":24.224998,"confidence":1.0,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.048025988042354584},{"word":"i","start":24.685,"end":24.925,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02338655106723309},{"word":"wanted","start":24.925,"end":25.244999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.019829358905553814},{"word":"to","start":25.244999,"end":25.564999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02132131345570087},{"word":"check","start":25.564999,"end":25.884998,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.018010862171649933},{"word":"if","start":25.884998,"end":26.285,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0062320055440068245},{"word":"how's","start":26.365,"end":26.685,"confidence":0.9946289,"punctuated_word":"how's","sentiment":"neutral","sentiment_score":0.007490254938602448},{"word":"your","start":26.685,"end":27.005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00583634153008461},{"word":"it","start":27.005,"end":27.404999,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.010714158415794373},{"word":"team","start":27.404999,"end":27.904999,"confidence":0.9946289,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":0.004001539666205645},{"word":"do","start":28.044998,"end":28.204998,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.005100550130009651},{"word":"you","start":28.204998,"end":28.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006926598493009806},{"word":"have","start":28.285,"end":28.525,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0032085971906781197},{"word":"internal","start":28.525,"end":29.025,"confidence":0.9980469,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.00674752052873373},{"word":"team","start":29.724998,"end":29.965,"confidence":0.97387695,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":-0.007301079109311104},{"word":"hello","start":29.965,"end":30.465,"confidence":0.9667969,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0006239535287022591},{"word":"yeah","start":32.85,"end":33.35,"confidence":0.9506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10473405569791794},{"word":"so","start":34.77,"end":35.010002,"confidence":0.98828125,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.4674226641654968},{"word":"far","start":35.010002,"end":35.25,"confidence":0.7558594,"punctuated_word":"far,","sentiment":"positive","sentiment_score":0.5672144889831543},{"word":"so","start":35.25,"end":35.41,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6039494872093201},{"word":"good","start":35.41,"end":35.73,"confidence":0.9970703,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5033057928085327},{"word":"alright","start":35.73,"end":36.13,"confidence":1.0,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2386832535266876},{"word":"no","start":36.13,"end":36.37,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09785853326320648},{"word":"problem","start":36.37,"end":36.77,"confidence":1.0,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.2762821912765503},{"word":"sir","start":36.77,"end":37.09,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2446012943983078},{"word":"you","start":37.09,"end":37.25,"confidence":0.74316406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.375407874584198},{"word":"wanna","start":37.25,"end":37.75,"confidence":0.6777344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.22078999876976013},{"word":"thank","start":38.13,"end":38.53,"confidence":0.99316406,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.40651607513427734},{"word":"you","start":38.53,"end":39.03,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29349297285079956},{"word":"take","start":39.09,"end":39.33,"confidence":0.9970703,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2836305797100067},{"word":"care","start":39.33,"end":39.73,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.214825302362442},{"word":"thank","start":39.73,"end":39.97,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4976730942726135},{"word":"you","start":39.97,"end":40.21,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4898671507835388},{"word":"sir","start":40.21,"end":40.607937,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.3012281060218811}],"paragraphs":{"transcript":"\nHi, sir. This is Abby. By the way, is this mister Darren Kidd in Heartland support or no? Oh, okay. Very good.\n\nI wanted to just make sure I'm calling the right person. Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT. I wanted to check if how's your IT team? Do you have internal team? Hello?\n\nYeah. So far, so good. Alright. No problem, sir. You wanna thank you.\n\nTake care. Thank you, sir.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.06430922448635101},{"text":"This is Abby.","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.05006879071394602},{"text":"By the way, is this mister Darren Kidd in Heartland support or no?","start":6.08,"end":11.78,"sentiment":"neutral","sentiment_score":0.02442111583569875},{"text":"Oh, okay.","start":12.48,"end":12.88,"sentiment":"neutral","sentiment_score":0.12411366403102875},{"text":"Very good.","start":12.88,"end":13.36,"sentiment":"positive","sentiment_score":0.5532016158103943}],"sentiment":"neutral","sentiment_score":0.088678631211885,"num_words":22,"start":3.52,"end":13.36},{"sentences":[{"text":"I wanted to just make sure I'm calling the right person.","start":13.36,"end":15.405,"sentiment":"neutral","sentiment_score":0.15589919279922138},{"text":"Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT.","start":15.485,"end":24.224998,"sentiment":"neutral","sentiment_score":0.0677759419195354},{"text":"I wanted to check if how's your IT team?","start":24.685,"end":27.904999,"sentiment":"neutral","sentiment_score":0.012980265077203512},{"text":"Do you have internal team?","start":28.044998,"end":29.965,"sentiment":"neutral","sentiment_score":-0.005856869090348482},{"text":"Hello?","start":29.965,"end":30.465,"sentiment":"neutral","sentiment_score":-0.0006239535287022591}],"sentiment":"neutral","sentiment_score":0.06856855627149344,"num_words":50,"start":13.36,"end":30.465},{"sentences":[{"text":"Yeah.","start":32.85,"end":33.35,"sentiment":"neutral","sentiment_score":0.10473405569791794},{"text":"So far, so good.","start":34.77,"end":35.73,"sentiment":"positive","sentiment_score":0.535473108291626},{"text":"Alright.","start":35.73,"end":36.13,"sentiment":"neutral","sentiment_score":0.2386832535266876},{"text":"No problem, sir.","start":36.13,"end":37.09,"sentiment":"neutral","sentiment_score":0.20624733964602152},{"text":"You wanna thank you.","start":37.09,"end":39.03,"sentiment":"neutral","sentiment_score":0.32405173033475876}],"sentiment":"positive","sentiment_score":0.3384814371283238,"num_words":13,"start":32.85,"end":39.03},{"sentences":[{"text":"Take care.","start":39.09,"end":39.73,"sentiment":"neutral","sentiment_score":0.24922794103622437},{"text":"Thank you, sir.","start":39.73,"end":40.607937,"sentiment":"positive","sentiment_score":0.4295894503593445}],"sentiment":"positive","sentiment_score":0.35744484663009646,"num_words":5,"start":39.09,"end":40.607937}]}}]},{"alternatives":[{"transcript":"Hello. Darren speaking. Hello? That is. Yes. Hello? No. We're we're all good. Thank you. Yep. We're all good. Cool. Thank you. Bye. Bye. Bye.","confidence":0.9716797,"words":[{"word":"hello","start":0.96,"end":1.36,"confidence":0.8979492,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.013195324689149857},{"word":"darren","start":1.36,"end":1.68,"confidence":0.9716797,"punctuated_word":"Darren","sentiment":"neutral","sentiment_score":0.008288920857012272},{"word":"speaking","start":1.68,"end":2.1799998,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.011565349996089935},{"word":"hello","start":10.4,"end":10.559999,"confidence":0.5986328,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007727846503257752},{"word":"that","start":10.559999,"end":10.8,"confidence":0.7836914,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.004018006846308708},{"word":"is","start":10.8,"end":11.04,"confidence":0.9614258,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.0006458540447056293},{"word":"yes","start":11.04,"end":11.54,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.008005336858332157},{"word":"hello","start":28.095001,"end":28.595001,"confidence":0.6665039,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00006504915654659271},{"word":"no","start":32.329998,"end":32.57,"confidence":0.82177734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.026125745847821236},{"word":"we're","start":32.57,"end":32.89,"confidence":0.99658203,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.0447811633348465},{"word":"we're","start":32.89,"end":33.129997,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.31591135263442993},{"word":"all","start":33.129997,"end":33.37,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.32895565032958984},{"word":"good","start":33.37,"end":33.61,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.30527105927467346},{"word":"thank","start":33.61,"end":33.77,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5931857824325562},{"word":"you","start":33.77,"end":34.27,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.500591516494751},{"word":"yep","start":36.01,"end":36.329998,"confidence":0.7384033,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14787033200263977},{"word":"we're","start":36.329998,"end":36.57,"confidence":0.9980469,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.1722705066204071},{"word":"all","start":36.57,"end":36.73,"confidence":0.98828125,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.36987999081611633},{"word":"good","start":36.73,"end":37.21,"confidence":0.86328125,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.32910609245300293},{"word":"cool","start":37.21,"end":37.61,"confidence":0.8925781,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.40720951557159424},{"word":"thank","start":37.61,"end":37.85,"confidence":0.9716797,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46667033433914185},{"word":"you","start":37.85,"end":38.17,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4487451016902923},{"word":"bye","start":38.17,"end":38.67,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.3108331859111786},{"word":"bye","start":39.129997,"end":39.449997,"confidence":0.68530273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2164691686630249},{"word":"bye","start":39.449997,"end":39.949997,"confidence":0.7429199,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.18744394183158877}],"paragraphs":{"transcript":"\nHello. Darren speaking. Hello? That is. Yes.\n\nHello? No. We're we're all good. Thank you. Yep.\n\nWe're all good. Cool. Thank you. Bye. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.013195324689149857},{"text":"Darren speaking.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.009927135426551104},{"text":"Hello?","start":10.4,"end":10.559999,"sentiment":"neutral","sentiment_score":0.007727846503257752},{"text":"That is.","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.0023319304455071688},{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":-0.008005336858332157}],"sentiment":"neutral","sentiment_score":0.005347995154027428,"num_words":7,"start":0.96,"end":11.54},{"sentences":[{"text":"Hello?","start":28.095001,"end":28.595001,"sentiment":"neutral","sentiment_score":0.00006504915654659271},{"text":"No.","start":32.329998,"end":32.57,"sentiment":"neutral","sentiment_score":-0.026125745847821236},{"text":"We're we're all good.","start":32.57,"end":33.61,"sentiment":"neutral","sentiment_score":0.24872980639338493},{"text":"Thank you.","start":33.61,"end":34.27,"sentiment":"positive","sentiment_score":0.5468886494636536},{"text":"Yep.","start":36.01,"end":36.329998,"sentiment":"neutral","sentiment_score":0.14787033200263977}],"sentiment":"neutral","sentiment_score":0.24561179553469023,"num_words":9,"start":28.095001,"end":36.329998},{"sentences":[{"text":"We're all good.","start":36.329998,"end":37.21,"sentiment":"neutral","sentiment_score":0.2904188632965088},{"text":"Cool.","start":37.21,"end":37.61,"sentiment":"positive","sentiment_score":0.40720951557159424},{"text":"Thank you.","start":37.61,"end":38.17,"sentiment":"positive","sentiment_score":0.4577077180147171},{"text":"Bye.","start":38.17,"end":38.67,"sentiment":"neutral","sentiment_score":0.3108331859111786},{"text":"Bye.","start":39.129997,"end":39.449997,"sentiment":"neutral","sentiment_score":0.2164691686630249}],"sentiment":"positive","sentiment_score":0.3401479870080948,"num_words":8,"start":36.329998,"end":39.449997},{"sentences":[{"text":"Bye.","start":39.449997,"end":39.949997,"sentiment":"neutral","sentiment_score":0.18744394183158877}],"sentiment":"neutral","sentiment_score":0.18744394183158877,"num_words":1,"start":39.449997,"end":39.949997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Darren speaking.\n\nChannel 0: Hi, sir. This is Abby. By the way, is this mister Darren Kidd in Heartland support\n\nChannel 1: Hello? That is. Yes.\n\nChannel 0: or no? Oh, okay. Very good. I wanted to just make sure I'm calling the right person. Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT.\n\nI wanted to check if how's your IT team? Do\n\nChannel 1: Hello?\n\nChannel 0: you have internal team? Hello?\n\nChannel 1: No. We're\n\nChannel 0: Yeah.\n\nChannel 1: we're all good. Thank you.\n\nChannel 0: So far, so good. Alright.\n\nChannel 1: Yep.\n\nChannel 0: No\n\nChannel 1: We're\n\nChannel 0: problem,\n\nChannel 1: all good.\n\nChannel 0: sir. You\n\nChannel 1: Cool.\n\nChannel 0: wanna\n\nChannel 1: Thank you.\n\nChannel 0: thank\n\nChannel 1: Bye.\n\nChannel 0: you. Take\n\nChannel 1: Bye.\n\nChannel 0: care.\n\nChannel 1: Bye.\n\nChannel 0: Thank you, sir.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.013195324689149857},{"text":"Darren speaking.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.009927135426551104}],"sentiment":"neutral","sentiment_score":0.011016531847417355,"channel":1,"num_words":3,"start":0.96,"end":2.1799998},{"sentences":[{"text":"Hi, sir.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.06430922448635101},{"text":"This is Abby.","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.05006879071394602},{"text":"By the way, is this mister Darren Kidd in Heartland support","start":6.08,"end":9.78,"sentiment":"neutral","sentiment_score":0.029904188588261604}],"sentiment":"neutral","sentiment_score":0.03798568097408861,"channel":0,"num_words":16,"start":3.52,"end":9.78},{"sentences":[{"text":"Hello?","start":10.4,"end":10.559999,"sentiment":"neutral","sentiment_score":0.007727846503257752},{"text":"That is.","start":10.559999,"end":11.04,"sentiment":"neutral","sentiment_score":0.0023319304455071688},{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":-0.008005336858332157}],"sentiment":"neutral","sentiment_score":0.001096592633984983,"channel":1,"num_words":4,"start":10.4,"end":11.54},{"sentences":[{"text":"or no?","start":11.04,"end":11.78,"sentiment":"neutral","sentiment_score":-0.00573578430339694},{"text":"Oh, okay.","start":12.48,"end":12.88,"sentiment":"neutral","sentiment_score":0.12411366403102875},{"text":"Very good.","start":12.88,"end":13.36,"sentiment":"positive","sentiment_score":0.5532016158103943},{"text":"I wanted to just make sure I'm calling the right person.","start":13.36,"end":15.405,"sentiment":"neutral","sentiment_score":0.15589919279922138},{"text":"Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT.","start":15.485,"end":24.224998,"sentiment":"neutral","sentiment_score":0.0677759419195354}],"sentiment":"neutral","sentiment_score":0.11426031019356919,"channel":0,"num_words":41,"start":11.04,"end":24.224998},{"sentences":[{"text":"I wanted to check if how's your IT team?","start":24.685,"end":27.904999,"sentiment":"neutral","sentiment_score":0.012980265077203512},{"text":"Do","start":28.044998,"end":28.204998,"sentiment":"neutral","sentiment_score":-0.005100550130009651}],"sentiment":"neutral","sentiment_score":0.011172183556482196,"channel":0,"num_words":10,"start":24.685,"end":28.204998},{"sentences":[{"text":"Hello?","start":28.095001,"end":28.595001,"sentiment":"neutral","sentiment_score":0.00006504915654659271}],"sentiment":"neutral","sentiment_score":0.00006504915654659271,"channel":1,"num_words":1,"start":28.095001,"end":28.595001},{"sentences":[{"text":"you have internal team?","start":28.204998,"end":29.965,"sentiment":"neutral","sentiment_score":-0.00604594883043319},{"text":"Hello?","start":29.965,"end":30.465,"sentiment":"neutral","sentiment_score":-0.0006239535287022591}],"sentiment":"neutral","sentiment_score":-0.004961549770087004,"channel":0,"num_words":5,"start":28.204998,"end":30.465},{"sentences":[{"text":"No.","start":32.329998,"end":32.57,"sentiment":"neutral","sentiment_score":-0.026125745847821236},{"text":"We're","start":32.57,"end":32.89,"sentiment":"neutral","sentiment_score":0.0447811633348465}],"sentiment":"neutral","sentiment_score":0.00932770874351263,"channel":1,"num_words":2,"start":32.329998,"end":32.89},{"sentences":[{"text":"Yeah.","start":32.85,"end":33.35,"sentiment":"neutral","sentiment_score":0.10473405569791794}],"sentiment":"neutral","sentiment_score":0.10473405569791794,"channel":0,"num_words":1,"start":32.85,"end":33.35},{"sentences":[{"text":"we're all good.","start":32.89,"end":33.61,"sentiment":"neutral","sentiment_score":0.31671268741289776},{"text":"Thank you.","start":33.61,"end":34.27,"sentiment":"positive","sentiment_score":0.5468886494636536}],"sentiment":"positive","sentiment_score":0.4087830722332001,"channel":1,"num_words":5,"start":32.89,"end":34.27},{"sentences":[{"text":"So far, so good.","start":34.77,"end":35.73,"sentiment":"positive","sentiment_score":0.535473108291626},{"text":"Alright.","start":35.73,"end":36.13,"sentiment":"neutral","sentiment_score":0.2386832535266876}],"sentiment":"positive","sentiment_score":0.4761151373386383,"channel":0,"num_words":5,"start":34.77,"end":36.13},{"sentences":[{"text":"Yep.","start":36.01,"end":36.329998,"sentiment":"neutral","sentiment_score":0.14787033200263977}],"sentiment":"neutral","sentiment_score":0.14787033200263977,"channel":1,"num_words":1,"start":36.01,"end":36.329998},{"sentences":[{"text":"No","start":36.13,"end":36.37,"sentiment":"neutral","sentiment_score":0.09785853326320648}],"sentiment":"neutral","sentiment_score":0.09785853326320648,"channel":0,"num_words":1,"start":36.13,"end":36.37},{"sentences":[{"text":"We're","start":36.329998,"end":36.57,"sentiment":"neutral","sentiment_score":0.1722705066204071}],"sentiment":"neutral","sentiment_score":0.1722705066204071,"channel":1,"num_words":1,"start":36.329998,"end":36.57},{"sentences":[{"text":"problem,","start":36.37,"end":36.77,"sentiment":"neutral","sentiment_score":0.2762821912765503}],"sentiment":"neutral","sentiment_score":0.2762821912765503,"channel":0,"num_words":1,"start":36.37,"end":36.77},{"sentences":[{"text":"all good.","start":36.57,"end":37.21,"sentiment":"positive","sentiment_score":0.34949304163455963}],"sentiment":"positive","sentiment_score":0.34949304163455963,"channel":1,"num_words":2,"start":36.57,"end":37.21},{"sentences":[{"text":"sir.","start":36.77,"end":37.09,"sentiment":"neutral","sentiment_score":0.2446012943983078},{"text":"You","start":37.09,"end":37.25,"sentiment":"positive","sentiment_score":0.375407874584198}],"sentiment":"neutral","sentiment_score":0.3100045844912529,"channel":0,"num_words":2,"start":36.77,"end":37.25},{"sentences":[{"text":"Cool.","start":37.21,"end":37.61,"sentiment":"positive","sentiment_score":0.40720951557159424}],"sentiment":"positive","sentiment_score":0.40720951557159424,"channel":1,"num_words":1,"start":37.21,"end":37.61},{"sentences":[{"text":"wanna","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":0.22078999876976013}],"sentiment":"neutral","sentiment_score":0.22078999876976013,"channel":0,"num_words":1,"start":37.25,"end":37.75},{"sentences":[{"text":"Thank you.","start":37.61,"end":38.17,"sentiment":"positive","sentiment_score":0.4577077180147171}],"sentiment":"positive","sentiment_score":0.4577077180147171,"channel":1,"num_words":2,"start":37.61,"end":38.17},{"sentences":[{"text":"thank","start":38.13,"end":38.53,"sentiment":"positive","sentiment_score":0.40651607513427734}],"sentiment":"positive","sentiment_score":0.40651607513427734,"channel":0,"num_words":1,"start":38.13,"end":38.53},{"sentences":[{"text":"Bye.","start":38.17,"end":38.67,"sentiment":"neutral","sentiment_score":0.3108331859111786}],"sentiment":"neutral","sentiment_score":0.3108331859111786,"channel":1,"num_words":1,"start":38.17,"end":38.67},{"sentences":[{"text":"you.","start":38.53,"end":39.03,"sentiment":"neutral","sentiment_score":0.29349297285079956},{"text":"Take","start":39.09,"end":39.33,"sentiment":"neutral","sentiment_score":0.2836305797100067}],"sentiment":"neutral","sentiment_score":0.28856177628040314,"channel":0,"num_words":2,"start":38.53,"end":39.33},{"sentences":[{"text":"Bye.","start":39.129997,"end":39.449997,"sentiment":"neutral","sentiment_score":0.2164691686630249}],"sentiment":"neutral","sentiment_score":0.2164691686630249,"channel":1,"num_words":1,"start":39.129997,"end":39.449997},{"sentences":[{"text":"care.","start":39.33,"end":39.73,"sentiment":"neutral","sentiment_score":0.214825302362442}],"sentiment":"neutral","sentiment_score":0.214825302362442,"channel":0,"num_words":1,"start":39.33,"end":39.73},{"sentences":[{"text":"Bye.","start":39.449997,"end":39.949997,"sentiment":"neutral","sentiment_score":0.18744394183158877}],"sentiment":"neutral","sentiment_score":0.18744394183158877,"channel":1,"num_words":1,"start":39.449997,"end":39.949997},{"sentences":[{"text":"Thank you, sir.","start":39.73,"end":40.607937,"sentiment":"positive","sentiment_score":0.4295894503593445}],"sentiment":"positive","sentiment_score":0.4295894503593445,"channel":0,"num_words":3,"start":39.73,"end":40.607937}]},"summary":{"result":"success","short":"Abby from an IT company calls Mr. Darren Kidd in Heartland support to check if his team is working on internal IT projects. Mr. Kidd answers and they discuss the success of the IT team. They end the call cordially."},"intents":{"segments":[{"text":"I wanted to check if how's your IT team? Do Hello?","start_word":64,"end_word":74,"intents":[{"intent":"Check it team","confidence_score":0.12400838}]},{"text":"thank Bye. you. Take Bye. care. Bye. Thank you, sir.","start_word":105,"end_word":114,"intents":[{"intent":"End conversation","confidence_score":0.69424355}]}]},"sentiments":{"segments":[{"text":"Hello. Darren speaking. Hi, sir. This is Abby. By the way, is this mister Darren Kidd in Heartland support Hello? That is. or Yes. no? Oh, okay.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.03445480763912201},{"text":"Very good.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.5418866872787476},{"text":"I wanted to just make sure I'm calling the right person. Sir, I'm Abby, and we wanted to reach out because we work with the NDIS providers and community care organizations to strengthen their IT. I wanted to check if how's your IT team? Do Hello? you have internal team? Hello? No. We're Yeah. we're all good.","start_word":29,"end_word":85,"sentiment":"neutral","sentiment_score":0.07898680120706558},{"text":"Thank you. So far, so good.","start_word":86,"end_word":91,"sentiment":"positive","sentiment_score":0.5340868830680847},{"text":"Alright. Yep. No We're problem, all good. sir.","start_word":92,"end_word":99,"sentiment":"neutral","sentiment_score":0.22715504467487335},{"text":"You Cool. wanna Thank you. thank Bye.","start_word":100,"end_word":106,"sentiment":"positive","sentiment_score":0.3612152934074402},{"text":"you. Take Bye. care. Bye.","start_word":107,"end_word":111,"sentiment":"neutral","sentiment_score":0.22836421430110931},{"text":"Thank you, sir.","start_word":112,"end_word":114,"sentiment":"positive","sentiment_score":0.446614682674408}],"average":{"sentiment":"neutral","sentiment_score":0.15007924778576204}}}}