{"metadata":{"transaction_key":"deprecated","request_id":"01a10934-524b-76d1-ade2-de9952dd490c","sha256":"acf269d94a73791f2d9410dd147ed92afdcb4c6a67ae9c982b41745da0dd0483","created":"2026-10-04T23:16:27.574Z","duration":13.103937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0438054745 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash.","confidence":1.0,"words":[{"word":"0438054745","start":0.96,"end":6.74,"confidence":0.99960935,"punctuated_word":"0438054745","sentiment":"negative","sentiment_score":-0.49168601632118225},{"word":"can't","start":6.8799996,"end":7.2,"confidence":0.9916992,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.809325635433197},{"word":"take","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8458811640739441},{"word":"your","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8795297145843506},{"word":"call","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8541355133056641},{"word":"at","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8396315574645996},{"word":"the","start":8.0,"end":8.08,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8594449162483215},{"word":"moment","start":8.08,"end":8.58,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7870635986328125},{"word":"please","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6326543688774109},{"word":"leave","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5178038477897644},{"word":"a","start":9.12,"end":9.2,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4945769011974334},{"word":"message","start":9.2,"end":9.599999,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5336208939552307},{"word":"after","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4084101915359497},{"word":"the","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4824950098991394},{"word":"tone","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.48732349276542664},{"word":"when","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"When","sentiment":"negative","sentiment_score":-0.3420805335044861},{"word":"you","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4171742796897888},{"word":"have","start":11.2,"end":11.36,"confidence":0.7705078,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3299020826816559},{"word":"finished","start":11.36,"end":11.84,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.327025830745697},{"word":"hang","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.4263535737991333},{"word":"up","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.2650904953479767},{"word":"or","start":12.24,"end":12.4,"confidence":0.79003906,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.38672786951065063},{"word":"press","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"press","sentiment":"negative","sentiment_score":-0.4252435564994812},{"word":"hash","start":12.639999,"end":13.103937,"confidence":0.9995117,"punctuated_word":"hash.","sentiment":"neutral","sentiment_score":-0.3131433427333832}],"paragraphs":{"transcript":"\n0438054745 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash.","paragraphs":[{"sentences":[{"text":"0438054745 can't take your call at the moment.","start":0.96,"end":8.58,"sentiment":"negative","sentiment_score":-0.795837264508009},{"text":"Please leave a message after the tone.","start":8.639999,"end":10.58,"sentiment":"negative","sentiment_score":-0.5081263865743365},{"text":"When you have finished, hang up or press hash.","start":10.8,"end":13.103937,"sentiment":"negative","sentiment_score":-0.3591935071680281}],"sentiment":"negative","sentiment_score":-0.5481801827748617,"num_words":24,"start":0.96,"end":13.103937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0438054745 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash.","paragraphs":[{"sentences":[{"text":"0438054745 can't take your call at the moment.","start":0.96,"end":8.58,"sentiment":"negative","sentiment_score":-0.795837264508009},{"text":"Please leave a message after the tone.","start":8.639999,"end":10.58,"sentiment":"negative","sentiment_score":-0.5081263865743365},{"text":"When you have finished, hang up or press hash.","start":10.8,"end":13.103937,"sentiment":"negative","sentiment_score":-0.3591935071680281}],"sentiment":"negative","sentiment_score":-0.5481801827748617,"channel":1,"num_words":24,"start":0.96,"end":13.103937}]},"summary":{"result":"success","short":"0438054745 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash.","start_word":15,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.8321004}]}]},"sentiments":{"segments":[{"text":"0438054745 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash.","start_word":0,"end_word":23,"sentiment":"negative","sentiment_score":-0.548948347568512}],"average":{"sentiment":"negative","sentiment_score":-0.5489483409457736}}}}