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And I haven't had a chance to give you a call again this morning. Okay. No. That's okay. I'm glad we could connect now at least. Yes. I yep. Saw the email. Got in contact yesterday with Care. One of my team pulled me out of a meeting yesterday, and, like, we went through the email. And I jumped on the phone to Care and had, like, half ripped them a new one and said, no. You have an ID. You have an ID already, a, because there's an open compliant there's an open case, and, b, we sent it through to you. And then they were like, look. Can you just send it again? I was like, fine. Sent it again. And then Hayden jumped on the phone with them this morning to escalate things with them. No. That's okay. Yeah. All over it. Yes. No. I saw that on Kayden raised it with me as well, but I've I've raised it with them. There's obviously not $2,000,000 anyway, so it's it's fine. Hi. That's okay. Yeah. That's that's okay. Yeah. So, currently, I'm kind of acting under your instruction because I don't technically have authority to do anything because I don't have sign like, a signed statement of advice. When you came in Monday, week ago, and gave me the documents, I've executed, sent them, just dealt with them just because, obviously, you're in the position that you're in, and you verbally told me that you didn't wanna go ahead with your portion. But, realistically, I need to at least in some part find out where you wanna head with everything and what you wanna do because I'm I am executing things. Yep. Okay. Okay. Needs to be soon. Okay. Is she home, or is she hospitalized? Okay. Okay. Okay. So I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice, that document. The The SOA? The that that big bound like, the bound no. That's that's the final document. Yeah. What yep. So on the last page where where there's a signature, there's the two sections where I, like, drew a tick box for you. You would essentially tick the second box, and you would handwrite in that open space. Like, Robert does not wanna proceed with the advice to transfer over to my north because it's still my advice to do that. You're just basically stipulating that you don't accept that advice. And then everything else would be executed by that, and I can proceed on the basis of your signature and your authority to go ahead with what you've you've approved. Yeah. No. That's absolutely. Okay. So I will I will get in contact with care, and I will have a chat to them this morning, find out what their time frame is for the payment because I got it escalated this morning. I can jump on the phone with them at literally, like, 08:00 this morning when they opened to have a chat and escalate and and confirm that they've received everything. There's nothing outstanding so on. And what I'll do is I will jump on the phone, have a chat to them, confirm where everything sits. And once you sign that SOA, I'll get the invoice issued to you. Okay. No. That's okay. Absolutely. Did you want me to come to you to pick up the documents, save you running around? Did you I can meet you at the hospital if you like or wherever. I do. Yeah. Okay. Yeah. That's fine. No. That's okay. Alright. No stress. Will do. K. 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Robert. How are you going? It's Larissa. I gave you a call at 07:30 last night. Mhmm.\n\nYep. I was run off my feet all day yesterday, and I gave you a call at seven thirty. And I haven't had a chance to give you a call again this morning. Okay. No.\n\nThat's okay. I'm glad we could connect now at least. Yes. I yep. Saw the email.\n\nGot in contact yesterday with Care. One of my team pulled me out of a meeting yesterday, and, like, we went through the email. And I jumped on the phone to Care and had, like, half ripped them a new one and said, no. You have an ID. You have an ID already, a, because there's an open compliant there's an open case, and, b, we sent it through to you.\n\nAnd then they were like, look. Can you just send it again? I was like, fine. Sent it again. And then Hayden jumped on the phone with them this morning to escalate things with them.\n\nNo. That's okay. Yeah. All over it. Yes.\n\nNo. I saw that on Kayden raised it with me as well, but I've I've raised it with them. There's obviously not $2,000,000 anyway, so it's it's fine. Hi. That's okay.\n\nYeah. That's that's okay. Yeah. So, currently, I'm kind of acting under your instruction because I don't technically have authority to do anything because I don't have sign like, a signed statement of advice. When you came in Monday, week ago, and gave me the documents, I've executed, sent them, just dealt with them just because, obviously, you're in the position that you're in, and you verbally told me that you didn't wanna go ahead with your portion.\n\nBut, realistically, I need to at least in some part find out where you wanna head with everything and what you wanna do because I'm I am executing things. Yep. Okay. Okay. Needs to be soon.\n\nOkay. Is she home, or is she hospitalized? Okay. Okay. Okay.\n\nSo I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice, that document. The The SOA? The that that big bound like, the bound no. That's that's the final document. Yeah.\n\nWhat yep. So on the last page where where there's a signature, there's the two sections where I, like, drew a tick box for you. You would essentially tick the second box, and you would handwrite in that open space. Like, Robert does not wanna proceed with the advice to transfer over to my north because it's still my advice to do that. You're just basically stipulating that you don't accept that advice.\n\nAnd then everything else would be executed by that, and I can proceed on the basis of your signature and your authority to go ahead with what you've you've approved. Yeah. No. That's absolutely. Okay.\n\nSo I will I will get in contact with care, and I will have a chat to them this morning, find out what their time frame is for the payment because I got it escalated this morning. I can jump on the phone with them at literally, like, 08:00 this morning when they opened to have a chat and escalate and and confirm that they've received everything. There's nothing outstanding so on. And what I'll do is I will jump on the phone, have a chat to them, confirm where everything sits. And once you sign that SOA, I'll get the invoice issued to you.\n\nOkay. No. That's okay. Absolutely. Did you want me to come to you to pick up the documents, save you running around?\n\nDid you I can meet you at the hospital if you like or wherever. I do. Yeah. Okay. Yeah.\n\nThat's fine. No. That's okay. Alright. No stress.\n\nWill do. K. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Robert.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.10624968633055687},{"text":"How are you going?","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.15804915502667427},{"text":"It's Larissa.","start":3.12,"end":3.78,"sentiment":"neutral","sentiment_score":0.016365303890779614},{"text":"I gave you a call at 07:30 last night.","start":17.395,"end":19.895,"sentiment":"neutral","sentiment_score":-0.1407679228319062},{"text":"Mhmm.","start":23.154999,"end":23.654999,"sentiment":"neutral","sentiment_score":-0.10827374458312988}],"sentiment":"neutral","sentiment_score":-0.02765324719560643,"num_words":18,"start":1.92,"end":23.654999},{"sentences":[{"text":"Yep.","start":24.035,"end":24.355,"sentiment":"neutral","sentiment_score":-0.09631400555372238},{"text":"I was run off my feet all day yesterday, and I gave you a call at seven 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because there's an open compliant there's an open case, and, b, we sent it through to you.","start":71.405,"end":77.424995,"sentiment":"neutral","sentiment_score":-0.13271177106577417}],"sentiment":"neutral","sentiment_score":-0.15423675828521521,"num_words":71,"start":54.855,"end":77.424995},{"sentences":[{"text":"And then they were like, look.","start":77.645,"end":78.524994,"sentiment":"neutral","sentiment_score":-0.1998281329870224},{"text":"Can you just send it again?","start":78.524994,"end":79.325,"sentiment":"neutral","sentiment_score":-0.1422136351466179},{"text":"I was like, fine.","start":79.325,"end":80.125,"sentiment":"neutral","sentiment_score":-0.17294016480445862},{"text":"Sent it again.","start":80.125,"end":81.104996,"sentiment":"neutral","sentiment_score":-0.1650241663058599},{"text":"And then Hayden jumped on the phone with them this morning to escalate things with 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Kayden raised it with me as well, but I've I've raised it with them.","start":102.755,"end":107.235,"sentiment":"neutral","sentiment_score":-0.0026947526364690727},{"text":"There's obviously not $2,000,000 anyway, so it's it's fine.","start":107.235,"end":111.415,"sentiment":"neutral","sentiment_score":-0.035173294237918325},{"text":"Hi.","start":134.965,"end":135.205,"sentiment":"neutral","sentiment_score":0.027043387293815613},{"text":"That's okay.","start":135.205,"end":135.94499,"sentiment":"neutral","sentiment_score":0.059533728286623955}],"sentiment":"neutral","sentiment_score":-0.009794266383734441,"num_words":31,"start":102.515,"end":135.94499},{"sentences":[{"text":"Yeah.","start":136.245,"end":136.565,"sentiment":"neutral","sentiment_score":0.08602219820022583},{"text":"That's that's okay.","start":136.565,"end":137.705,"sentiment":"neutral","sentiment_score":0.17882577578226724},{"text":"Yeah.","start":150.58,"end":151.08,"sentiment":"neutral","sentiment_score":-0.019663801416754723},{"text":"So, currently, I'm kind of acting under your instruction because I don't technically have authority to do anything because I don't have sign like, a signed statement of advice.","start":162.365,"end":172.22,"sentiment":"neutral","sentiment_score":-0.20943520346592212},{"text":"When you came in Monday, week ago, and gave me the documents, I've executed, sent them, just dealt with them just because, obviously, you're in the position that you're in, and you verbally told me that you didn't wanna go ahead with your portion.","start":172.84001,"end":187.595,"sentiment":"neutral","sentiment_score":-0.0491558112712069}],"sentiment":"neutral","sentiment_score":-0.09786719067069964,"num_words":78,"start":136.245,"end":187.595},{"sentences":[{"text":"But, realistically, I need to at least in some part find out where you wanna head with everything and what you wanna do because I'm I am executing things.","start":188.13501,"end":198.84,"sentiment":"neutral","sentiment_score":-0.048060363672416784},{"text":"Yep.","start":204.42,"end":204.825,"sentiment":"neutral","sentiment_score":0.020322680473327637},{"text":"Okay.","start":211.94499,"end":212.44499,"sentiment":"neutral","sentiment_score":0.18658122420310977},{"text":"Okay.","start":225.89,"end":226.39,"sentiment":"neutral","sentiment_score":-0.1873072385787964},{"text":"Needs to be soon.","start":232.315,"end":233.815,"sentiment":"neutral","sentiment_score":-0.22089331224560738}],"sentiment":"neutral","sentiment_score":-0.0627146424829132,"num_words":36,"start":188.13501,"end":233.815},{"sentences":[{"text":"Okay.","start":233.995,"end":234.495,"sentiment":"neutral","sentiment_score":-0.05041917413473129},{"text":"Is she home, or is she hospitalized?","start":235.755,"end":237.615,"sentiment":"neutral","sentiment_score":-0.06784798417772565},{"text":"Okay.","start":239.995,"end":240.495,"sentiment":"neutral","sentiment_score":-0.1834454834461212},{"text":"Okay.","start":252.17,"end":252.67,"sentiment":"neutral","sentiment_score":-0.02255537360906601},{"text":"Okay.","start":252.81,"end":253.31,"sentiment":"neutral","sentiment_score":0.016942042857408524}],"sentiment":"neutral","sentiment_score":-0.06494671614332632,"num_words":11,"start":233.995,"end":253.31},{"sentences":[{"text":"So I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice, that document.","start":254.25,"end":266.285,"sentiment":"neutral","sentiment_score":0.07544980713954338},{"text":"The The SOA?","start":279.08,"end":284.445,"sentiment":"neutral","sentiment_score":-0.06598123908042908},{"text":"The that that big bound like, the bound no.","start":284.665,"end":287.14502,"sentiment":"neutral","sentiment_score":-0.07756641796893543},{"text":"That's that's the final document.","start":287.14502,"end":288.68503,"sentiment":"neutral","sentiment_score":-0.08423419147729874},{"text":"Yeah.","start":290.665,"end":291.165,"sentiment":"neutral","sentiment_score":-0.001186726614832878}],"sentiment":"neutral","sentiment_score":0.028493742376827356,"num_words":57,"start":254.25,"end":291.165},{"sentences":[{"text":"What yep.","start":291.785,"end":296.765,"sentiment":"neutral","sentiment_score":-0.0856015495955944},{"text":"So on the last page where where there's a signature, there's the two sections where I, like, drew a tick box for you.","start":299.50998,"end":305.43,"sentiment":"neutral","sentiment_score":-0.01190423248740642},{"text":"You would essentially tick the second box, and you would handwrite in that open space.","start":305.43,"end":310.25,"sentiment":"neutral","sentiment_score":-0.020875689511497816},{"text":"Like, Robert does not wanna proceed with the advice to transfer over to my north because it's still my advice to do that.","start":311.745,"end":318.965,"sentiment":"neutral","sentiment_score":-0.2063355552761451},{"text":"You're just basically stipulating that you don't accept that advice.","start":319.10498,"end":322.725,"sentiment":"neutral","sentiment_score":-0.20362491458654403}],"sentiment":"neutral","sentiment_score":-0.10328907816836687,"num_words":73,"start":291.785,"end":322.725},{"sentences":[{"text":"And then everything else would be executed by that, and I can proceed on the basis of your signature and your authority to go ahead with what you've you've approved.","start":323.95,"end":333.97,"sentiment":"neutral","sentiment_score":0.10447621500740449},{"text":"Yeah.","start":340.27502,"end":340.755,"sentiment":"neutral","sentiment_score":-0.031062152236700055},{"text":"No.","start":340.755,"end":340.915,"sentiment":"neutral","sentiment_score":-0.09445328265428544},{"text":"That's absolutely.","start":340.915,"end":341.89502,"sentiment":"neutral","sentiment_score":0.0020650019869208336},{"text":"Okay.","start":343.315,"end":343.815,"sentiment":"neutral","sentiment_score":0.05776006728410721}],"sentiment":"neutral","sentiment_score":0.08773317390254566,"num_words":35,"start":323.95,"end":343.815},{"sentences":[{"text":"So I will I will get in contact with care, and I will have a chat to them this morning, find out what their time frame is for the payment because I got it escalated this morning.","start":344.035,"end":354.215,"sentiment":"neutral","sentiment_score":0.0510851282727074},{"text":"I can jump on the phone with them at literally, like, 08:00 this morning when they opened to have a chat and escalate and and confirm that they've received everything.","start":354.40997,"end":363.93,"sentiment":"neutral","sentiment_score":0.09257068646450838},{"text":"There's nothing outstanding so on.","start":363.93,"end":365.55,"sentiment":"neutral","sentiment_score":-0.09847872853279113},{"text":"And what I'll do is I will jump on the phone, have a chat to them, confirm where everything sits.","start":366.425,"end":371.725,"sentiment":"neutral","sentiment_score":0.07212447263300419},{"text":"And once you sign that SOA, I'll get the invoice issued to 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hospital if you like or wherever.","start":389.86002,"end":393.345,"sentiment":"neutral","sentiment_score":0.06947774067521095},{"text":"I do.","start":397.565,"end":398.305,"sentiment":"neutral","sentiment_score":0.08917072042822838},{"text":"Yeah.","start":398.365,"end":398.865,"sentiment":"neutral","sentiment_score":0.07174129784107208},{"text":"Okay.","start":405.8,"end":406.3,"sentiment":"neutral","sentiment_score":0.07590435445308685},{"text":"Yeah.","start":409.4,"end":409.8,"sentiment":"neutral","sentiment_score":0.13835155963897705}],"sentiment":"neutral","sentiment_score":0.07563300117066032,"num_words":19,"start":389.86002,"end":409.8},{"sentences":[{"text":"That's fine.","start":409.8,"end":410.53998,"sentiment":"neutral","sentiment_score":0.28603698313236237},{"text":"No.","start":411.24,"end":411.47998,"sentiment":"neutral","sentiment_score":0.02208087220788002},{"text":"That's okay.","start":411.47998,"end":412.3,"sentiment":"neutral","sentiment_score":0.057506537064909935},{"text":"Alright.","start":415.5829,"end":415.9029,"sentiment":"neutral","sentiment_score":0.05263093113899231},{"text":"No stress.","start":415.9029,"end":416.64288,"sentiment":"neutral","sentiment_score":-0.22033555805683136}],"sentiment":"neutral","sentiment_score":0.040140965953469276,"num_words":8,"start":409.8,"end":416.64288},{"sentences":[{"text":"Will do.","start":417.3429,"end":418.0829,"sentiment":"neutral","sentiment_score":0.07146650925278664},{"text":"K.","start":420.86288,"end":420.9429,"sentiment":"neutral","sentiment_score":0.2195677310228348},{"text":"Bye.","start":420.9429,"end":421.4429,"sentiment":"neutral","sentiment_score":0.16342675685882568}],"sentiment":"neutral","sentiment_score":0.13148187659680843,"num_words":4,"start":417.3429,"end":421.4429}]}}]},{"alternatives":[{"transcript":"Hi, Larissa. Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me back. 07:30 last night. Well, this there's nothing there's nothing nothing on my phone, Larissa, so I don't know where it went. But anyway yeah. So did you see that email that was sent to Caden? Is it Caden? Yep. Okay. Well, that's great. Thanks for that. Yeah. So the the other issue is, Larissa, is that amount that he had there, I mean, it looked like $2,000,000, but I presume it's meant to be 200,000. Yeah. Well, that's exactly but the thing is, if if even if it's 200,000, then it's wrong because what what what we wanted was to be to have 300,000 left in the account for my income stream, and the the balance is the amount that's going to be withdrawn straight away. Does that make sense? Yeah. Because we're not we're not we're not going to Vietnam anymore. And the other question I wanted to ask you was because, look, has not got very long. And if do do we need to sign anything else? Do you need if if you do another plan booklet, do we need to sign that off with you or what? Right. Yep. Hello? Good. Yep. Yeah. Well, apart apart from apart from not proceeding with, what is it, my north, So that's the only change. Everything else is is fine. We're we're happy with everything else. Yeah. So but, you know, what I'm asking is, do we need do you need to have to sign off on anything? Because quite honestly, she's getting weaker and weaker by the minute. You know? And if you wanted her to sign anything, I think we need to get it done ASAP. No. She's still in hospital. She was hoping to get home yesterday, but it didn't happen. She's she's still having high temperatures and things, and so, yeah, she's not not in a good place at the moment. Yeah. Well, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form. You know, there's nothing there's not we don't have a final document to well, in in my reading of it, it doesn't this is not a final document. So, yeah, is it? Okay. So how do well, I well, if I'm not if I'm not going ahead with my NOS, then how is that how is that deleted from that document? Right. Okay. Yep. Okay. Yep. Okay. Alrighty. This has been a lot going on. So yeah. I will yep. Yeah. Thank you. Yep. Yep. Yep. Okay. Very good. Thanks for that. Alright. Yep. Yeah. Prob prob possibly possibly. So you need you need you need both of us to sign it. Is that right? Yeah. Okay. Well, I'll I'll take it into get it get it there to sign it in the hospital. And then yeah. I can always drop in. Alright. Thanks for that. Yeah. Mhmm. Yeah. Alrighty. Catch you later. Yeah. K. So thanks for this. Okay. 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Larissa. Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me back. 07:30 last night. Well, this there's nothing there's nothing nothing on my phone, Larissa, so I don't know where it went. But anyway yeah.\n\nSo did you see that email that was sent to Caden? Is it Caden? Yep. Okay. Well, that's great.\n\nThanks for that. Yeah. So the the other issue is, Larissa, is that amount that he had there, I mean, it looked like $2,000,000, but I presume it's meant to be 200,000. Yeah. Well, that's exactly but the thing is, if if even if it's 200,000, then it's wrong because what what what we wanted was to be to have 300,000 left in the account for my income stream, and the the balance is the amount that's going to be withdrawn straight away.\n\nDoes that make sense? Yeah. Because we're not we're not we're not going to Vietnam anymore. And the other question I wanted to ask you was because, look, has not got very long. And if do do we need to sign anything else?\n\nDo you need if if you do another plan booklet, do we need to sign that off with you or what? Right. Yep. Hello? Good.\n\nYep. Yeah. Well, apart apart from apart from not proceeding with, what is it, my north, So that's the only change. Everything else is is fine. We're we're happy with everything else.\n\nYeah. So but, you know, what I'm asking is, do we need do you need to have to sign off on anything? Because quite honestly, she's getting weaker and weaker by the minute. You know? And if you wanted her to sign anything, I think we need to get it done ASAP.\n\nNo. She's still in hospital. She was hoping to get home yesterday, but it didn't happen. She's she's still having high temperatures and things, and so, yeah, she's not not in a good place at the moment. Yeah.\n\nWell, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form. You know, there's nothing there's not we don't have a final document to well, in in my reading of it, it doesn't this is not a final document. So, yeah, is it? Okay. So how do well, I well, if I'm not if I'm not going ahead with my NOS, then how is that how is that deleted from that document?\n\nRight. Okay. Yep. Okay. Yep.\n\nOkay. Alrighty. This has been a lot going on. So yeah. I will yep.\n\nYeah. Thank you. Yep. Yep. Yep.\n\nOkay. Very good. Thanks for that. Alright. Yep.\n\nYeah. Prob prob possibly possibly. So you need you need you need both of us to sign it. Is that right? Yeah.\n\nOkay. Well, I'll I'll take it into get it get it there to sign it in the hospital. And then yeah. I can always drop in. Alright.\n\nThanks for that. Yeah. Mhmm. Yeah. Alrighty.\n\nCatch you later. Yeah. K. So thanks for this. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Larissa.","start":4.72,"end":5.62,"sentiment":"neutral","sentiment_score":-0.07073384895920753},{"text":"Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me back.","start":6.7999997,"end":16.115,"sentiment":"negative","sentiment_score":-0.6387177765369415},{"text":"07:30 last night.","start":21.215,"end":22.755001,"sentiment":"neutral","sentiment_score":-0.0754379282395045},{"text":"Well, this there's nothing there's nothing nothing on my phone, Larissa, so I don't know where it went.","start":31.98,"end":41.42,"sentiment":"neutral","sentiment_score":-0.3137237818704711},{"text":"But anyway yeah.","start":41.42,"end":46.745,"sentiment":"neutral","sentiment_score":-0.060565696408351265}],"sentiment":"negative","sentiment_score":-0.45282214181497693,"num_words":56,"start":4.72,"end":46.745},{"sentences":[{"text":"So did you see that email that was sent to Caden?","start":47.685,"end":51.945,"sentiment":"neutral","sentiment_score":0.004899264313280582},{"text":"Is it Caden?","start":52.165,"end":53.065002,"sentiment":"neutral","sentiment_score":0.0017151263891719282},{"text":"Yep.","start":75.045,"end":75.545,"sentiment":"neutral","sentiment_score":-0.09866654127836227},{"text":"Okay.","start":85.365,"end":85.865,"sentiment":"neutral","sentiment_score":0.08681975305080414},{"text":"Well, that's great.","start":86.005005,"end":86.805,"sentiment":"neutral","sentiment_score":0.29574132959047955}],"sentiment":"neutral","sentiment_score":0.04917970985039383,"num_words":19,"start":47.685,"end":86.805},{"sentences":[{"text":"Thanks for that.","start":86.805,"end":87.865,"sentiment":"positive","sentiment_score":0.4477412700653076},{"text":"Yeah.","start":91.18,"end":91.58,"sentiment":"neutral","sentiment_score":-0.05690841004252434},{"text":"So the the other issue is, Larissa, is that amount that he had there, I mean, it looked like $2,000,000, but I presume it's meant to be 200,000.","start":91.58,"end":101.6,"sentiment":"neutral","sentiment_score":-0.12404224728899342},{"text":"Yeah.","start":109.965,"end":110.465,"sentiment":"neutral","sentiment_score":0.024091104045510292},{"text":"Well, that's exactly but the thing is, if if even if it's 200,000, then it's wrong because what what what we wanted was to be to have 300,000 left in the account for my income stream, and the the balance is the amount that's going to be withdrawn straight away.","start":110.525,"end":133.47499,"sentiment":"neutral","sentiment_score":-0.30055261094123126}],"sentiment":"neutral","sentiment_score":-0.20711333695125866,"num_words":83,"start":86.805,"end":133.47499},{"sentences":[{"text":"Does that make sense?","start":134.815,"end":135.875,"sentiment":"neutral","sentiment_score":0.016841423697769642},{"text":"Yeah.","start":136.575,"end":137.075,"sentiment":"neutral","sentiment_score":0.13881421089172363},{"text":"Because we're not we're not we're not going to Vietnam anymore.","start":137.855,"end":140.83499,"sentiment":"neutral","sentiment_score":-0.07088062844493172},{"text":"And the other question I wanted to ask you was because, look, has not got very long.","start":143.375,"end":149.95001,"sentiment":"neutral","sentiment_score":-0.07199876886956832},{"text":"And if do do we need to sign anything else?","start":149.95001,"end":152.59001,"sentiment":"neutral","sentiment_score":-0.04207261512055993}],"sentiment":"neutral","sentiment_score":-0.051586330911621105,"num_words":43,"start":134.815,"end":152.59001},{"sentences":[{"text":"Do you need if if you do another plan booklet, do we need to sign that off with you or what?","start":152.59001,"end":161.89,"sentiment":"neutral","sentiment_score":-0.059684825262853076},{"text":"Right.","start":172.44499,"end":172.925,"sentiment":"neutral","sentiment_score":-0.012985775247216225},{"text":"Yep.","start":172.925,"end":173.425,"sentiment":"neutral","sentiment_score":-0.0004430040717124939},{"text":"Hello?","start":184.79999,"end":185.29999,"sentiment":"neutral","sentiment_score":-0.019690463319420815},{"text":"Good.","start":188.23999,"end":188.31999,"sentiment":"neutral","sentiment_score":0.24181672930717468}],"sentiment":"neutral","sentiment_score":-0.04178735375404358,"num_words":25,"start":152.59001,"end":188.31999},{"sentences":[{"text":"Yep.","start":188.31999,"end":188.81999,"sentiment":"neutral","sentiment_score":0.10994680225849152},{"text":"Yeah.","start":195.165,"end":195.665,"sentiment":"neutral","sentiment_score":-0.014001790434122086},{"text":"Well, apart apart from apart from not proceeding with, what is it, my north, So that's the only change.","start":196.92499,"end":206.69,"sentiment":"neutral","sentiment_score":-0.06900832704023312},{"text":"Everything else is is fine.","start":206.75,"end":209.57,"sentiment":"neutral","sentiment_score":0.30310683846473696},{"text":"We're we're happy with everything else.","start":209.63,"end":211.49,"sentiment":"positive","sentiment_score":0.5040890723466873}],"sentiment":"neutral","sentiment_score":0.10390173201449215,"num_words":32,"start":188.31999,"end":211.49},{"sentences":[{"text":"Yeah.","start":213.31,"end":213.63,"sentiment":"neutral","sentiment_score":-0.0055348570458590984},{"text":"So but, you know, what I'm asking is, do we need do you need to have to sign off on anything?","start":213.63,"end":220.69499,"sentiment":"neutral","sentiment_score":-0.07682935263784159},{"text":"Because quite honestly, she's getting weaker and weaker by the minute.","start":220.69499,"end":224.935,"sentiment":"negative","sentiment_score":-0.642101910981265},{"text":"You know?","start":224.935,"end":225.595,"sentiment":"neutral","sentiment_score":-0.299236923456192},{"text":"And if you wanted her to sign anything, I think we need to get it done ASAP.","start":228.295,"end":234.33,"sentiment":"neutral","sentiment_score":-0.1347434700411909}],"sentiment":"neutral","sentiment_score":-0.2225227907855207,"num_words":52,"start":213.31,"end":234.33},{"sentences":[{"text":"No.","start":237.82999,"end":238.06999,"sentiment":"neutral","sentiment_score":-0.2975919842720032},{"text":"She's still in hospital.","start":238.06999,"end":239.29,"sentiment":"negative","sentiment_score":-0.35031501203775406},{"text":"She was hoping to get home yesterday, but it didn't happen.","start":239.34999,"end":242.70999,"sentiment":"neutral","sentiment_score":-0.22428550774400885},{"text":"She's she's still having high temperatures and things, and so, yeah, she's not not in a good place at the moment.","start":242.70999,"end":252.345,"sentiment":"negative","sentiment_score":-0.5096110871859959},{"text":"Yeah.","start":265.46,"end":265.86,"sentiment":"neutral","sentiment_score":0.04575861245393753}],"sentiment":"negative","sentiment_score":-0.3900543904226077,"num_words":38,"start":237.82999,"end":265.86},{"sentences":[{"text":"Well, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form.","start":265.86,"end":271.88,"sentiment":"neutral","sentiment_score":-0.047654668355117676},{"text":"You know, there's nothing there's not we don't have a final document to well, in in my reading of it, it doesn't this is not a final document.","start":272.945,"end":282.64502,"sentiment":"neutral","sentiment_score":-0.15549709993813718},{"text":"So, yeah, is it?","start":282.785,"end":289.6,"sentiment":"neutral","sentiment_score":-0.03023984096944332},{"text":"Okay.","start":289.6,"end":290.1,"sentiment":"neutral","sentiment_score":-0.01039252243936062},{"text":"So how do well, I well, if I'm not if I'm not going ahead with my NOS, then how is that how is that deleted from that document?","start":291.36,"end":299.06,"sentiment":"neutral","sentiment_score":-0.11887846408145768}],"sentiment":"neutral","sentiment_score":-0.10607053632182735,"num_words":84,"start":265.86,"end":299.06},{"sentences":[{"text":"Right.","start":310.785,"end":311.285,"sentiment":"neutral","sentiment_score":-0.13325931131839752},{"text":"Okay.","start":314.63998,"end":315.13998,"sentiment":"neutral","sentiment_score":-0.10337630659341812},{"text":"Yep.","start":323.44,"end":323.59998,"sentiment":"neutral","sentiment_score":0.006737884134054184},{"text":"Okay.","start":323.59998,"end":324.09998,"sentiment":"neutral","sentiment_score":0.04232609644532204},{"text":"Yep.","start":327.19998,"end":327.69998,"sentiment":"neutral","sentiment_score":0.09102404117584229}],"sentiment":"neutral","sentiment_score":-0.019309519231319426,"num_words":5,"start":310.785,"end":327.69998},{"sentences":[{"text":"Okay.","start":336.385,"end":336.545,"sentiment":"neutral","sentiment_score":0.0357138067483902},{"text":"Alrighty.","start":336.545,"end":337.045,"sentiment":"neutral","sentiment_score":0.05953209102153778},{"text":"This has been a lot going on.","start":337.905,"end":339.345,"sentiment":"neutral","sentiment_score":-0.08615072177989143},{"text":"So yeah.","start":339.345,"end":340.24503,"sentiment":"neutral","sentiment_score":-0.02344591449946165},{"text":"I will yep.","start":341.185,"end":343.445,"sentiment":"neutral","sentiment_score":-0.0040517523884773254}],"sentiment":"neutral","sentiment_score":-0.04048973148954766,"num_words":14,"start":336.385,"end":343.445},{"sentences":[{"text":"Yeah.","start":349.1,"end":349.58,"sentiment":"neutral","sentiment_score":0.12086144089698792},{"text":"Thank you.","start":349.58,"end":350.32,"sentiment":"positive","sentiment_score":0.33488525450229645},{"text":"Yep.","start":354.7,"end":355.2,"sentiment":"neutral","sentiment_score":0.06976647675037384},{"text":"Yep.","start":358.755,"end":359.255,"sentiment":"neutral","sentiment_score":0.07113094627857208},{"text":"Yep.","start":365.8125,"end":366.3125,"sentiment":"neutral","sentiment_score":0.062247395515441895}],"sentiment":"neutral","sentiment_score":0.16562946140766144,"num_words":6,"start":349.1,"end":366.3125},{"sentences":[{"text":"Okay.","start":378.55,"end":379.05,"sentiment":"neutral","sentiment_score":0.13989800214767456},{"text":"Very good.","start":380.47,"end":381.19,"sentiment":"positive","sentiment_score":0.45377154648303986},{"text":"Thanks for that.","start":381.19,"end":381.99,"sentiment":"positive","sentiment_score":0.5694787502288818},{"text":"Alright.","start":381.99,"end":382.49,"sentiment":"neutral","sentiment_score":0.1484842747449875},{"text":"Yep.","start":389.875,"end":390.11502,"sentiment":"neutral","sentiment_score":0.04238691180944443}],"sentiment":"positive","sentiment_score":0.36834356654435396,"num_words":8,"start":378.55,"end":390.11502},{"sentences":[{"text":"Yeah.","start":390.11502,"end":390.61502,"sentiment":"neutral","sentiment_score":0.06944779306650162},{"text":"Prob prob possibly possibly.","start":390.67502,"end":394.215,"sentiment":"neutral","sentiment_score":0.0476393960416317},{"text":"So you need you need you need both of us to sign it.","start":394.355,"end":397.155,"sentiment":"neutral","sentiment_score":0.036311753953878693},{"text":"Is that right?","start":397.155,"end":397.89,"sentiment":"neutral","sentiment_score":0.07614436497290929},{"text":"Yeah.","start":398.77002,"end":399.09003,"sentiment":"neutral","sentiment_score":0.07125263661146164}],"sentiment":"neutral","sentiment_score":0.04689745046198368,"num_words":22,"start":390.11502,"end":399.09003},{"sentences":[{"text":"Okay.","start":399.09003,"end":399.49002,"sentiment":"neutral","sentiment_score":0.08514365553855896},{"text":"Well, I'll I'll take it into get it get it there to sign it in the hospital.","start":399.49002,"end":404.87003,"sentiment":"neutral","sentiment_score":0.08542890780988861},{"text":"And then yeah.","start":405.25,"end":406.95,"sentiment":"neutral","sentiment_score":0.07699035108089447},{"text":"I can always drop in.","start":406.97003,"end":408.87003,"sentiment":"neutral","sentiment_score":0.07215094864368439},{"text":"Alright.","start":409.33002,"end":409.83002,"sentiment":"neutral","sentiment_score":0.1340065896511078}],"sentiment":"neutral","sentiment_score":0.08382101757106958,"num_words":27,"start":399.09003,"end":409.83002},{"sentences":[{"text":"Thanks for that.","start":409.89,"end":410.79,"sentiment":"neutral","sentiment_score":0.3187811076641083},{"text":"Yeah.","start":411.375,"end":411.875,"sentiment":"neutral","sentiment_score":0.03760875016450882},{"text":"Mhmm.","start":412.73502,"end":412.815,"sentiment":"neutral","sentiment_score":0.03527354821562767},{"text":"Yeah.","start":412.815,"end":413.315,"sentiment":"neutral","sentiment_score":0.05251789093017578},{"text":"Alrighty.","start":414.17502,"end":414.67502,"sentiment":"neutral","sentiment_score":0.07430818676948547}],"sentiment":"neutral","sentiment_score":0.16515024272458895,"num_words":7,"start":409.89,"end":414.67502},{"sentences":[{"text":"Catch you later.","start":415.855,"end":416.755,"sentiment":"neutral","sentiment_score":-0.14116776113708815},{"text":"Yeah.","start":417.45502,"end":417.695,"sentiment":"neutral","sentiment_score":0.0814625695347786},{"text":"K.","start":417.695,"end":418.195,"sentiment":"neutral","sentiment_score":0.10573191940784454},{"text":"So thanks for this.","start":418.495,"end":419.855,"sentiment":"positive","sentiment_score":0.6827192232012749},{"text":"Okay.","start":419.855,"end":420.355,"sentiment":"neutral","sentiment_score":0.32487770915031433}],"sentiment":"neutral","sentiment_score":0.28194458074867723,"num_words":10,"start":415.855,"end":420.355},{"sentences":[{"text":"Bye.","start":421.855,"end":422.355,"sentiment":"neutral","sentiment_score":-0.10045889765024184}],"sentiment":"neutral","sentiment_score":-0.10045889765024184,"num_words":1,"start":421.855,"end":422.355}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Robert. How are you going? It's Larissa.\n\nChannel 1: Hi, Larissa. Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me back.\n\nChannel 0: I gave you a call at 07:30 last night.\n\nChannel 1: 07:30 last night.\n\nChannel 0: Mhmm. Yep. I was run off my feet all day yesterday, and I gave you a call at seven\n\nChannel 1: Well, this\n\nChannel 0: thirty. And I haven't\n\nChannel 1: there's\n\nChannel 0: had a chance\n\nChannel 1: nothing\n\nChannel 0: to give you a call again this morning.\n\nChannel 1: there's nothing nothing on my phone, Larissa, so I don't know where it went. But\n\nChannel 0: Okay.\n\nChannel 1: anyway\n\nChannel 0: No. That's okay. I'm glad we could connect now at least.\n\nChannel 1: yeah. So did you see that email that was sent to Caden? Is it Caden?\n\nChannel 0: Yes. I yep. Saw the email. Got in contact yesterday with Care. One of my team pulled me out of a meeting yesterday, and, like, we went through the email.\n\nAnd I jumped on the phone to Care and had, like, half ripped them a new one and said, no. You have an ID. You have an ID already, a, because there's an open compliant there's an open\n\nChannel 1: Yep.\n\nChannel 0: case, and, b, we sent it through to you. And then they were like, look. Can you just send it again? I was like, fine. Sent it again.\n\nAnd then Hayden jumped on the phone with them this morning to escalate things with them.\n\nChannel 1: Okay. Well, that's great. Thanks for that.\n\nChannel 0: No. That's okay. Yeah. All over it.\n\nChannel 1: Yeah. So the the other issue is, Larissa, is that amount that he had there, I mean, it looked like $2,000,000, but I presume it's meant to be 200,000.\n\nChannel 0: Yes. No. I saw that on Kayden raised it with me as well, but I've I've raised it with them. There's obviously not $2,000,000 anyway, so\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: Well,\n\nChannel 0: it's\n\nChannel 1: that's\n\nChannel 0: fine.\n\nChannel 1: exactly but the thing is, if if even if it's 200,000, then it's wrong because what what what we wanted was to be to have 300,000 left in the account for my income stream, and the the balance is the amount that's going to be withdrawn straight away. Does\n\nChannel 0: Hi.\n\nChannel 1: that make\n\nChannel 0: That's\n\nChannel 1: sense?\n\nChannel 0: okay. Yeah. That's\n\nChannel 1: Yeah.\n\nChannel 0: that's okay.\n\nChannel 1: Because we're not we're not we're not going to Vietnam anymore. And the other question I wanted to ask you was because, look, has not got very long. And if do\n\nChannel 0: Yeah.\n\nChannel 1: do we need to sign anything else? Do you need if if you do another plan booklet, do we need to sign that off with you or what?\n\nChannel 0: So, currently, I'm kind of acting under your instruction because I don't technically have authority to do anything because I don't have sign like, a signed statement of advice.\n\nChannel 1: Right.\n\nChannel 0: When\n\nChannel 1: Yep.\n\nChannel 0: you came in Monday, week ago, and gave me the documents, I've executed, sent them, just dealt with them just because, obviously, you're in the position that you're in, and you\n\nChannel 1: Hello?\n\nChannel 0: verbally told me that you didn't wanna go ahead with your portion. But,\n\nChannel 1: Good. Yep.\n\nChannel 0: realistically, I need to at least in some part find out where you wanna head with everything and what you wanna do\n\nChannel 1: Yeah.\n\nChannel 0: because\n\nChannel 1: Well,\n\nChannel 0: I'm\n\nChannel 1: apart\n\nChannel 0: I am executing\n\nChannel 1: apart from\n\nChannel 0: things.\n\nChannel 1: apart from not proceeding with, what is it, my north,\n\nChannel 0: Yep.\n\nChannel 1: So that's the only change. Everything else is is fine. We're we're happy with everything else.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So but, you know, what I'm asking is, do we need do you need to have to sign off on anything? Because quite honestly, she's getting weaker and weaker by the minute. You know?\n\nChannel 0: Okay.\n\nChannel 1: And if you wanted her to sign anything, I think we need\n\nChannel 0: Needs\n\nChannel 1: to get\n\nChannel 0: to\n\nChannel 1: it\n\nChannel 0: be\n\nChannel 1: done\n\nChannel 0: soon.\n\nChannel 1: ASAP.\n\nChannel 0: Okay. Is she home, or is she hospitalized?\n\nChannel 1: No. She's still in hospital. She was hoping\n\nChannel 0: Okay.\n\nChannel 1: to get home yesterday, but it didn't happen. She's she's still having high temperatures and things, and so, yeah, she's not not in a good place at the moment.\n\nChannel 0: Okay. Okay. So I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice,\n\nChannel 1: Yeah.\n\nChannel 0: that document.\n\nChannel 1: Well, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form. You know, there's nothing there's not we don't have a final document to\n\nChannel 0: The\n\nChannel 1: well, in in my reading of it, it doesn't this is not a final document. So,\n\nChannel 0: The SOA? The that that big bound like, the bound no. That's that's the final document.\n\nChannel 1: yeah, is it? Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So how\n\nChannel 0: What\n\nChannel 1: do well, I well, if I'm not if I'm not going ahead with my NOS, then\n\nChannel 0: yep.\n\nChannel 1: how is that how is that deleted from that document?\n\nChannel 0: So on the last page where where there's a signature, there's the two sections where I, like, drew a tick box for you. You would essentially tick the second box, and you would handwrite in that open space.\n\nChannel 1: Right.\n\nChannel 0: Like, Robert does not wanna proceed with\n\nChannel 1: Okay.\n\nChannel 0: the advice to transfer over to my north because it's still my advice to do that. You're just basically stipulating that you don't accept that advice.\n\nChannel 1: Yep. Okay.\n\nChannel 0: And then everything else would be executed by that,\n\nChannel 1: Yep.\n\nChannel 0: and I can proceed on the basis of your signature and your authority to go ahead with what you've you've approved.\n\nChannel 1: Okay. Alrighty. This has been a lot going on. So yeah.\n\nChannel 0: Yeah. No. That's\n\nChannel 1: I will\n\nChannel 0: absolutely.\n\nChannel 1: yep.\n\nChannel 0: Okay. So I will I will get in contact with care, and I will have a chat to them this morning,\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: find out what their time frame is for the payment because I got it escalated this morning. I can jump\n\nChannel 1: Yep.\n\nChannel 0: on the phone with them at literally, like, 08:00 this morning when they opened\n\nChannel 1: Yep.\n\nChannel 0: to have a chat and escalate and and confirm that they've received everything. There's nothing outstanding so on.\n\nChannel 1: Yep.\n\nChannel 0: And what I'll do is I will jump on the phone, have a chat to them, confirm where everything sits. And once you sign that SOA, I'll get the invoice issued to you.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Very good. Thanks for that. Alright.\n\nChannel 0: No. That's okay. Absolutely. Did you want me to come to you to pick up the documents, save you running around? Did\n\nChannel 1: Yep.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: I can meet you\n\nChannel 1: Prob\n\nChannel 0: at the\n\nChannel 1: prob\n\nChannel 0: hospital if you like or\n\nChannel 1: possibly\n\nChannel 0: wherever.\n\nChannel 1: possibly. So you need you need you need both of us to sign it. Is that right?\n\nChannel 0: I do. Yeah.\n\nChannel 1: Yeah. Okay. Well, I'll I'll take it into get it get it there to sign it in the hospital. And then\n\nChannel 0: Okay.\n\nChannel 1: yeah. I can always drop in. Alright.\n\nChannel 0: Yeah. That's\n\nChannel 1: Thanks\n\nChannel 0: fine.\n\nChannel 1: for that.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: That's okay.\n\nChannel 1: Mhmm. Yeah. Alrighty.\n\nChannel 0: Alright.\n\nChannel 1: Catch\n\nChannel 0: No\n\nChannel 1: you\n\nChannel 0: stress.\n\nChannel 1: later.\n\nChannel 0: Will\n\nChannel 1: Yeah.\n\nChannel 0: do.\n\nChannel 1: K. So thanks for this. Okay.\n\nChannel 0: K. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Robert.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.10624968633055687},{"text":"How are you going?","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.15804915502667427},{"text":"It's Larissa.","start":3.12,"end":3.78,"sentiment":"neutral","sentiment_score":0.016365303890779614}],"sentiment":"neutral","sentiment_score":0.10967832506867126,"channel":0,"num_words":8,"start":1.92,"end":3.78},{"sentences":[{"text":"Hi, Larissa.","start":4.72,"end":5.62,"sentiment":"neutral","sentiment_score":-0.07073384895920753},{"text":"Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me 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disappointed that she hasn't had enough time to call her back and is asking the agent, Robert, about an email she sent to Caden. Larissa explains that she wants to have 300,000 left in her account for her income stream and that she needs to sign a statement of advice. She also asks Robert to confirm that she has received everything she wants, and they agree to meet each other."},"intents":{"segments":[{"text":"So did you see that email that was sent to Caden? Is it Caden?","start_word":119,"end_word":132,"intents":[{"intent":"Send id","confidence_score":0.0008200749},{"intent":"Provide information","confidence_score":0.011323153}]},{"text":"And then Hayden jumped on the phone with them this morning to escalate things with them. Okay.","start_word":230,"end_word":246,"intents":[{"intent":"Escalate things","confidence_score":0.25269485}]},{"text":"So but, you know, what I'm asking is, do we need do you need to have to sign off on anything?","start_word":583,"end_word":603,"intents":[{"intent":"Sign off on documents","confidence_score":0.023322577}]},{"text":"And if you wanted her to sign anything, I think we need Needs to get to it be done soon. ASAP. Okay.","start_word":617,"end_word":638,"intents":[{"intent":"Get to it soon","confidence_score":0.2734057}]},{"text":"So I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice, Yeah.","start_word":686,"end_word":723,"intents":[{"intent":"Sign up on statement of advice","confidence_score":0.3574363}]},{"text":"Well, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form.","start_word":726,"end_word":748,"intents":[{"intent":"Clarify document in draft form","confidence_score":0.00006409716}]},{"text":"the advice to transfer over to my north because it's still my advice to do that. You're just basically stipulating that you don't accept that advice. Yep.","start_word":878,"end_word":904,"intents":[{"intent":"Transfer to north","confidence_score":0.010222414}]},{"text":"You're just basically stipulating that you don't accept that advice. Yep.","start_word":893,"end_word":903,"intents":[{"intent":"Sign stipulation","confidence_score":0.003570534}]},{"text":"So I will I will get in contact with care, and I will have a chat to them this morning, Yeah.","start_word":955,"end_word":975,"intents":[{"intent":"Get in contact with care","confidence_score":0.022657383}]},{"text":"find out what their time frame is for the payment because I got it escalated this morning.","start_word":978,"end_word":994,"intents":[{"intent":"Receive payment for payment","confidence_score":0.0009019396}]},{"text":"And once you sign that SOA, I'll get the invoice issued to you. Okay.","start_word":1053,"end_word":1066,"intents":[{"intent":"Sign soa","confidence_score":0.2767251}]},{"text":"I can always drop in. Alright. Yeah.","start_word":1157,"end_word":1163,"intents":[{"intent":"Drop in to sign document","confidence_score":0.021741362}]}]},"sentiments":{"segments":[{"text":"Hi, Robert. How are you going? It's Larissa. Hi, Larissa.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.0485074482858181},{"text":"Look, I'm very disappointed, Larissa, that I've left you lots of messages, and nobody seems to have got through to you or you haven't had time to call me back.","start_word":10,"end_word":39,"sentiment":"negative","sentiment_score":-0.6375361084938049},{"text":"I gave you a call at 07:30 last night. 07:30 last night. Mhmm. Yep. I was run off my feet all day yesterday, and I gave you a call at seven Well, this thirty. And I haven't there's had a chance nothing to give you a call again this morning. there's nothing nothing on my phone, Larissa, so I don't know where it went. But Okay. anyway No. That's okay.","start_word":40,"end_word":109,"sentiment":"neutral","sentiment_score":-0.217744842171669},{"text":"I'm glad we could connect now at least.","start_word":110,"end_word":117,"sentiment":"positive","sentiment_score":0.4083191752433777},{"text":"yeah. So did you see that email that was sent to Caden? Is it Caden? Yes. I yep. Saw the email. Got in contact yesterday with Care. One of my team pulled me out of a meeting yesterday, and, like, we went through the email. And I jumped on the phone to Care and had, like, half ripped them a new one and said, no. You have an ID. You have an ID already, a, because there's an open compliant there's an open Yep. case, and, b, we sent it through to you. And then they were like, look. Can you just send it again? I was like, fine. Sent it again. And then Hayden jumped on the phone with them this morning to escalate things with them. Okay. Well, that's great.","start_word":118,"end_word":249,"sentiment":"neutral","sentiment_score":-0.1143145114183426},{"text":"Thanks for that.","start_word":250,"end_word":252,"sentiment":"positive","sentiment_score":0.4337595105171203},{"text":"No. That's okay. Yeah. All over it. Yeah. So the the other issue is, Larissa, is that amount that he had there, I mean, it looked like $2,000,000, but I presume it's meant to be 200,000. Yes. No. I saw that on Kayden raised it with me as well, but I've I've raised it with them. There's obviously not $2,000,000 anyway, so Yeah. it's Well, it's that's fine. exactly but the thing is, if if even if it's 200,000, then it's wrong because what what what we wanted was to be to have 300,000 left in the account for my income stream, and the the balance is the amount that's going to be withdrawn straight away. Does Hi. that make That's sense? okay. Yeah. That's Yeah. that's okay. Because we're not we're not we're not going to Vietnam anymore. And the other question I wanted to ask you was because, look, has not got very long. And if do Yeah. do we need to sign anything else? Do you need if if you do another plan booklet, do we need to sign that off with you or what? So, currently, I'm kind of acting under your instruction because I don't technically have authority to do anything because I don't have sign like, a signed statement of advice. Right. When Yep. you came in Monday, week ago, and gave me the documents, I've executed, sent them, just dealt with them just because, obviously, you're in the position that you're in, and you Hello? verbally told me that you didn't wanna go ahead with your portion. But, Good. Yep. realistically, I need to at least in some part find out where you wanna head with everything and what you wanna do Yeah. because Well, I'm apart I am executing apart from things. apart from not proceeding with, what is it, my north, Yep. So that's the only change. Everything else is is fine.","start_word":253,"end_word":573,"sentiment":"neutral","sentiment_score":-0.08823723322784417},{"text":"We're we're happy with everything else.","start_word":574,"end_word":579,"sentiment":"positive","sentiment_score":0.4872000515460968},{"text":"Okay. Yeah. So but, you know, what I'm asking is, do we need do you need to have to sign off on anything?","start_word":580,"end_word":602,"sentiment":"neutral","sentiment_score":-0.052248579004536506},{"text":"Because quite honestly, she's getting weaker and weaker by the minute.","start_word":603,"end_word":613,"sentiment":"negative","sentiment_score":-0.6432765126228333},{"text":"You know? Okay. And if you wanted her to sign anything, I think we need Needs to get to it be done soon. ASAP. Okay. Is she home, or is she hospitalized? No.","start_word":614,"end_word":646,"sentiment":"neutral","sentiment_score":-0.14306963980197906},{"text":"She's still in hospital.","start_word":647,"end_word":650,"sentiment":"negative","sentiment_score":-0.3386472761631012},{"text":"She was hoping Okay. to get home yesterday, but it didn't happen.","start_word":651,"end_word":662,"sentiment":"neutral","sentiment_score":-0.2348110228776932},{"text":"She's she's still having high temperatures and things, and so, yeah, she's not not in a good place at the moment.","start_word":663,"end_word":683,"sentiment":"negative","sentiment_score":-0.5021950006484985},{"text":"Okay. Okay. So I guess there's a couple of options because, like, the statement of advice you you have the statement of advice is essentially you can like, both of you can sign up on the statement of advice, Yeah. that document. Well, there's there's so the thing the thing is, it looks like everything that we've got at the moment is in draft form. You know, there's nothing there's not we don't have a final document to The well, in in my reading of it, it doesn't this is not a final document. So, The SOA? The that that big bound like, the bound no. That's that's the final document. yeah, is it? Okay. Yeah. So how What do well, I well, if I'm not if I'm not going ahead with my NOS, then yep. how is that how is that deleted from that document? So on the last page where where there's a signature, there's the two sections where I, like, drew a tick box for you. You would essentially tick the second box, and you would handwrite in that open space. Right. Like, Robert does not wanna proceed with Okay. the advice to transfer over to my north because it's still my advice to do that. You're just basically stipulating that you don't accept that advice. Yep. Okay. And then everything else would be executed by that, Yep. and I can proceed on the basis of your signature and your authority to go ahead with what you've you've approved. Okay. Alrighty. This has been a lot going on. So yeah. Yeah. No. That's I will absolutely. yep. Okay. So I will I will get in contact with care, and I will have a chat to them this morning, Yeah. Thank you. find out what their time frame is for the payment because I got it escalated this morning. I can jump Yep. on the phone with them at literally, like, 08:00 this morning when they opened Yep. to have a chat and escalate and and confirm that they've received everything. There's nothing outstanding so on. Yep. And what I'll do is I will jump on the phone, have a chat to them, confirm where everything sits. And once you sign that SOA, I'll get the invoice issued to you. Okay. Okay.","start_word":684,"end_word":1067,"sentiment":"neutral","sentiment_score":-0.014319968836692471},{"text":"Very good. Thanks for that.","start_word":1068,"end_word":1072,"sentiment":"positive","sentiment_score":0.5166133046150208},{"text":"Alright. No. That's okay. Absolutely. Did you want me to come to you to pick up the documents, save you running around? Did Yep. you Yeah. I can meet you Prob at the prob hospital if you like or possibly wherever. possibly. So you need you need you need both of us to sign it. Is that right? I do. Yeah. Yeah. Okay. Well, I'll I'll take it into get it get it there to sign it in the hospital. And then Okay. yeah. I can always drop in. Alright. Yeah. That's Thanks fine. for that. No. Yeah. That's okay. Mhmm. Yeah. Alrighty. Alright. Catch No you stress. later. Will Yeah. do. K.","start_word":1073,"end_word":1185,"sentiment":"neutral","sentiment_score":0.06948141977850315},{"text":"So thanks for this.","start_word":1186,"end_word":1189,"sentiment":"positive","sentiment_score":0.6894757151603699},{"text":"Okay. K. Bye. Bye.","start_word":1190,"end_word":1193,"sentiment":"neutral","sentiment_score":0.1987687200307846}],"average":{"sentiment":"neutral","sentiment_score":-0.07421853977558122}}}}