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The representative, Melissa, informed the customer that they sent an email with instructions for payment and requested that the customer process payment as soon as possible. The call ended with the representative updating the customer's email address and offering assistance if needed."},"intents":{"segments":[{"text":"need any assistance, just let us know. However, the instruction to process the payment were included from the email. Have you got the email? Oh, I haven't checked because I'm working at the moment. Can I send you the payment later up to work? Oh, sure. Not a problem. I'll have that notated. And if you need any assistance, just let us Yep. know. Okay?","start_word":116,"end_word":180,"intents":[{"intent":"Request assistance","confidence_score":0.030526444}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Airtel account. Thanks. Please stay on the line. Hello? Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Kezan Zal? Yes. That's me. Hi. How are you today?","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":0.09214834868907928},{"text":"I'm good. Good. How are you? That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":46,"end_word":66,"sentiment":"positive","sentiment_score":0.5526569485664368},{"text":"Kezan, I just wanted to let you know that we sent you the email Yep. attaching the invoice for your delivery charge for your Yep. free router. Just kindly process the payment at your earliest so we can proceed in dispatching your order. Okay? And then if you Yep. need any assistance, just let us know. However, the instruction to process the payment were included from the email. Have you got the email? Oh, I haven't checked because I'm working at the moment. Can I send you the payment later up to work? Oh, sure. Not a problem. I'll have that notated. And if you need any assistance, just let us Yep. know. Okay? Yep. Yep. Cheers.","start_word":67,"end_word":183,"sentiment":"neutral","sentiment_score":0.05884592980146408},{"text":"Thank you so Alright. much.","start_word":184,"end_word":188,"sentiment":"positive","sentiment_score":0.36940300464630127},{"text":"Sure. You're Yeah. welcome. Bye Be bye. safe. Bye bye. Bye bye.","start_word":189,"end_word":200,"sentiment":"neutral","sentiment_score":0.19054575264453888}],"average":{"sentiment":"neutral","sentiment_score":0.14014619883924428}}}}