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Bye.","paragraphs":[{"sentences":[{"text":"You have contacted Hello.","start":0.16,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0007138093933463097},{"text":"Am I speaking?","start":3.4399998,"end":4.1,"sentiment":"neutral","sentiment_score":-0.00009888534744580586},{"text":"Yeah.","start":12.425,"end":12.745,"sentiment":"neutral","sentiment_score":-0.12240752577781676},{"text":"Actually, I no longer work for council, so I'm sorry.","start":12.745,"end":15.385,"sentiment":"neutral","sentiment_score":-0.2896271482110023},{"text":"Yeah.","start":15.385,"end":15.885,"sentiment":"neutral","sentiment_score":-0.05526907369494438}],"sentiment":"neutral","sentiment_score":-0.1616520789500914,"num_words":19,"start":0.16,"end":15.885},{"sentences":[{"text":"No.","start":23.385,"end":23.625,"sentiment":"neutral","sentiment_score":-0.17290718853473663},{"text":"No.","start":23.625,"end":23.705,"sentiment":"neutral","sentiment_score":-0.20387519896030423},{"text":"No.","start":23.705,"end":24.025,"sentiment":"neutral","sentiment_score":-0.2715438902378082},{"text":"I'm not sorry.","start":24.025,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.23278791209061941},{"text":"Yeah.","start":24.904999,"end":25.346937,"sentiment":"neutral","sentiment_score":-0.13899506628513336}],"sentiment":"neutral","sentiment_score":-0.21224072575569153,"num_words":7,"start":23.385,"end":25.346937},{"sentences":[{"text":"I'm not working in IT.","start":25.506937,"end":26.966938,"sentiment":"neutral","sentiment_score":-0.1859928548336029},{"text":"Thank you.","start":27.986937,"end":28.726936,"sentiment":"neutral","sentiment_score":0.174129918217659},{"text":"Thank you.","start":31.266937,"end":31.666937,"sentiment":"positive","sentiment_score":0.42005544900894165},{"text":"Bye.","start":31.666937,"end":32.16694,"sentiment":"neutral","sentiment_score":0.21503618359565735}],"sentiment":"neutral","sentiment_score":0.04734426438808441,"num_words":10,"start":25.506937,"end":32.16694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have contacted Hello. Am I speaking?\n\nChannel 0: Oh, hi. Good morning, Nabil. It's Andrew from Vigilance AI. Have I talked to you in a bad time?\n\nChannel 1: Yeah. Actually, I no longer work for council, so I'm sorry. Yeah.\n\nChannel 0: Oh, Nabil, are are you still on the IT department for a a new company? Or\n\nChannel 1: No. No. No. I'm not sorry. Yeah.\n\nI'm not working in IT.\n\nChannel 0: oh, gotcha.\n\nChannel 1: Thank you.\n\nChannel 0: Well, the bill yeah. Yeah. Have a great day, mate. Take care.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"You have contacted Hello.","start":0.16,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.0007138093933463097},{"text":"Am I speaking?","start":3.4399998,"end":4.1,"sentiment":"neutral","sentiment_score":-0.00009888534744580586}],"sentiment":"neutral","sentiment_score":0.00036551164729254585,"channel":1,"num_words":7,"start":0.16,"end":4.1},{"sentences":[{"text":"Oh, hi.","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.04478195682168007},{"text":"Good morning, Nabil.","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.21203338106473288},{"text":"It's Andrew from Vigilance AI.","start":8.0,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1223200187087059},{"text":"Have I talked to you in a bad time?","start":10.4,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.12654910484949747}],"sentiment":"neutral","sentiment_score":0.01043801088082163,"channel":0,"num_words":19,"start":5.04,"end":12.179999},{"sentences":[{"text":"Yeah.","start":12.425,"end":12.745,"sentiment":"neutral","sentiment_score":-0.12240752577781676},{"text":"Actually, I no longer work for council, so I'm sorry.","start":12.745,"end":15.385,"sentiment":"neutral","sentiment_score":-0.2896271482110023},{"text":"Yeah.","start":15.385,"end":15.885,"sentiment":"neutral","sentiment_score":-0.05526907369494438}],"sentiment":"neutral","sentiment_score":-0.2561623401318987,"channel":1,"num_words":12,"start":12.425,"end":15.885},{"sentences":[{"text":"Oh, Nabil, are are you still on the IT department for a a new company?","start":16.695,"end":22.535,"sentiment":"neutral","sentiment_score":-0.04974212770660718},{"text":"Or","start":22.535,"end":23.035,"sentiment":"neutral","sentiment_score":-0.06137861683964729}],"sentiment":"neutral","sentiment_score":-0.05046940827742219,"channel":0,"num_words":16,"start":16.695,"end":23.035},{"sentences":[{"text":"No.","start":23.385,"end":23.625,"sentiment":"neutral","sentiment_score":-0.17290718853473663},{"text":"No.","start":23.625,"end":23.705,"sentiment":"neutral","sentiment_score":-0.20387519896030423},{"text":"No.","start":23.705,"end":24.025,"sentiment":"neutral","sentiment_score":-0.2715438902378082},{"text":"I'm not sorry.","start":24.025,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.23278791209061941},{"text":"Yeah.","start":24.904999,"end":25.346937,"sentiment":"neutral","sentiment_score":-0.13899506628513336}],"sentiment":"neutral","sentiment_score":-0.21224072575569153,"channel":1,"num_words":7,"start":23.385,"end":25.346937},{"sentences":[{"text":"I'm not working in IT.","start":25.506937,"end":26.966938,"sentiment":"neutral","sentiment_score":-0.1859928548336029}],"sentiment":"neutral","sentiment_score":-0.1859928548336029,"channel":1,"num_words":5,"start":25.506937,"end":26.966938},{"sentences":[{"text":"oh, gotcha.","start":27.666939,"end":28.326939,"sentiment":"neutral","sentiment_score":-0.017484240874182433}],"sentiment":"neutral","sentiment_score":-0.017484240874182433,"channel":0,"num_words":2,"start":27.666939,"end":28.326939},{"sentences":[{"text":"Thank you.","start":27.986937,"end":28.726936,"sentiment":"neutral","sentiment_score":0.174129918217659}],"sentiment":"neutral","sentiment_score":0.174129918217659,"channel":1,"num_words":2,"start":27.986937,"end":28.726936},{"sentences":[{"text":"Well, the bill yeah.","start":28.386938,"end":29.426937,"sentiment":"neutral","sentiment_score":0.12883242778480053},{"text":"Yeah.","start":29.426937,"end":29.666939,"sentiment":"neutral","sentiment_score":0.2150714546442032},{"text":"Have a great day, mate.","start":29.666939,"end":30.546938,"sentiment":"positive","sentiment_score":0.5419768571853638},{"text":"Take care.","start":30.546938,"end":31.286938,"sentiment":"positive","sentiment_score":0.4192153066396713}],"sentiment":"positive","sentiment_score":0.3565596720824639,"channel":0,"num_words":12,"start":28.386938,"end":31.286938},{"sentences":[{"text":"Thank you.","start":31.266937,"end":31.666937,"sentiment":"positive","sentiment_score":0.42005544900894165},{"text":"Bye.","start":31.666937,"end":32.16694,"sentiment":"neutral","sentiment_score":0.21503618359565735}],"sentiment":"positive","sentiment_score":0.35171569387118023,"channel":1,"num_words":3,"start":31.266937,"end":32.16694},{"sentences":[{"text":"Bye bye.","start":32.626938,"end":33.286938,"sentiment":"neutral","sentiment_score":0.10696273297071457}],"sentiment":"neutral","sentiment_score":0.10696273297071457,"channel":0,"num_words":2,"start":32.626938,"end":33.286938}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls Nabil, but Nabil tells him he no longer works in the IT department for a new company. Andrew apologizes for the misunderstanding and Nabil ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"You have contacted Hello. Am I speaking? Oh, hi. Good morning, Nabil. It's Andrew from Vigilance AI. Have I talked to you in a bad time? Yeah. Actually, I no longer work for council, so I'm sorry. Yeah. Oh, Nabil, are are you still on the IT department for a a new company? Or No. No. No. I'm not sorry. Yeah. I'm not working in IT. oh, gotcha. Thank you. Well, the bill yeah. Yeah.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.05951905250549317},{"text":"Have a great day, mate. Take care. Thank you.","start_word":75,"end_word":83,"sentiment":"positive","sentiment_score":0.49219948053359985},{"text":"Bye. Bye bye.","start_word":84,"end_word":86,"sentiment":"neutral","sentiment_score":0.1536378562450409}],"average":{"sentiment":"neutral","sentiment_score":0.009315658437794652}}}}