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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that inconvenience.\n\nBut let me just go ahead and pull out your account. In that way, I could endorse you properly to our technical team. What is your phone number? Thank you so much. And your name, please?\n\nOkay. Yeah. Because I heard to our tech team that there is a GUIP location issue. Reason why some customers are having a problem to their TV channels and streaming platform. Mhmm.\n\nI understand. So give me a minute or two. Let me check if there is a available tech rep because I do believe there are no lunch break, but let me just check for you here. Okay? Just bear with me.\n\nThank you so much. Go ahead, please. Okay. Thank you so much for patiently waiting on the line. I'm so sorry.\n\nI tried to connect the call to our tech rep, but she's currently on a lunch break. But they mentioned that they are still trying to fix this issue. The estimated time frame expected is Monday to Wednesday. But I've already endorsed your account to our tech team. Once they came back from lunch, they will go ahead and check your account.\n\nK? You're welcome, and I appreciate your call today. 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called earlier in the morning, and it was about, like, my Wi Fi. And for some reason, it's just showing that I'm in a different country. And I got an email saying that this has been fixed, but on all my devices, apparently, it's been fixed for Netflix, but it just hasn't. My phone number is 0452414700. Path, p a r t h.\n\nYeah. The only issue is it's kinda becoming a pretty big inconvenience now because I'm just chewing through my data. Yep. Because I received it. It should be working, but it's not.\n\nThat's lunch maybe? I mean, I have lunch. No. She said that. Yeah.\n\nYeah. I did think that. But they could just drink for national. Mhmm. Right.\n\nAwesome. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"I called earlier in the morning, and it was about, like, my Wi Fi.","start":7.04,"end":13.215,"sentiment":"neutral","sentiment_score":-0.10186135822108813},{"text":"And for some reason, it's just showing that I'm in a different country.","start":13.455,"end":16.835,"sentiment":"neutral","sentiment_score":-0.1607231325828112},{"text":"And I got an email saying that this has been fixed, but on all my devices, apparently, it's been fixed for Netflix, but it just hasn't.","start":19.215,"end":26.675,"sentiment":"neutral","sentiment_score":-0.17751356930686876},{"text":"My phone number is 0452414700.","start":41.015,"end":45.835,"sentiment":"neutral","sentiment_score":0.010645355563610792},{"text":"Path, p a r t h.","start":52.375,"end":54.42,"sentiment":"neutral","sentiment_score":0.012458859632412592}],"sentiment":"neutral","sentiment_score":-0.12504425945371622,"num_words":64,"start":7.04,"end":54.42},{"sentences":[{"text":"Yeah.","start":89.06,"end":89.38,"sentiment":"neutral","sentiment_score":-0.21074828505516052},{"text":"The only issue is it's kinda becoming a pretty big inconvenience now because I'm just chewing through my data.","start":89.38,"end":94.68,"sentiment":"negative","sentiment_score":-0.46677158380809586},{"text":"Yep.","start":109.565,"end":110.065,"sentiment":"neutral","sentiment_score":0.007226176559925079},{"text":"Because I received it.","start":110.604996,"end":111.985,"sentiment":"neutral","sentiment_score":0.08834910858422518},{"text":"It should be working, but it's not.","start":112.54,"end":116.0,"sentiment":"neutral","sentiment_score":-0.032916876886572154}],"sentiment":"neutral","sentiment_score":-0.2796626220224425,"num_words":32,"start":89.06,"end":116.0},{"sentences":[{"text":"That's lunch maybe?","start":160.955,"end":162.015,"sentiment":"neutral","sentiment_score":-0.04281161228815714},{"text":"I mean, I have lunch.","start":162.155,"end":163.29501,"sentiment":"neutral","sentiment_score":-0.05269807875156403},{"text":"No.","start":163.515,"end":163.835,"sentiment":"neutral","sentiment_score":-0.1109730750322342},{"text":"She said that.","start":163.835,"end":164.63501,"sentiment":"neutral","sentiment_score":-0.09528654317061107},{"text":"Yeah.","start":164.63501,"end":165.115,"sentiment":"neutral","sentiment_score":-0.041091836988925934}],"sentiment":"neutral","sentiment_score":-0.06383459785809883,"num_words":13,"start":160.955,"end":165.115},{"sentences":[{"text":"Yeah.","start":165.115,"end":165.35501,"sentiment":"neutral","sentiment_score":-0.027608955278992653},{"text":"I did think that.","start":165.35501,"end":166.315,"sentiment":"neutral","sentiment_score":-0.03774186782538891},{"text":"But they could just drink for national.","start":166.315,"end":168.015,"sentiment":"neutral","sentiment_score":-0.049332729407719204},{"text":"Mhmm.","start":230.81,"end":231.255,"sentiment":"neutral","sentiment_score":-0.0860338807106018},{"text":"Right.","start":239.57501,"end":240.07501,"sentiment":"neutral","sentiment_score":0.012947071343660356}],"sentiment":"neutral","sentiment_score":-0.0426423101286803,"num_words":14,"start":165.115,"end":240.07501},{"sentences":[{"text":"Awesome.","start":248.07,"end":248.57,"sentiment":"neutral","sentiment_score":0.3240208923816681},{"text":"Thank you.","start":249.03,"end":249.85,"sentiment":"neutral","sentiment_score":0.30730830132961273},{"text":"Bye.","start":254.31,"end":254.81,"sentiment":"neutral","sentiment_score":0.13934975862503052}],"sentiment":"neutral","sentiment_score":0.269496813416481,"num_words":4,"start":248.07,"end":254.81}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: I called earlier in the morning, and it was about, like, my Wi Fi. And for some reason, it's just showing that I'm in a different country. And I got an email saying that this has been fixed, but on all my devices, apparently, it's been fixed for Netflix, but it just hasn't.\n\nChannel 0: Oh, I'm so sorry to hear about that inconvenience. But let me just go ahead and pull out your account. In that way, I could endorse you properly to our technical team. What is your phone number?\n\nChannel 1: My phone number is 0452414700.\n\nChannel 0: Thank you so much. And your name, please?\n\nChannel 1: Path, p a r t h.\n\nChannel 0: Okay. Yeah. Because I heard to our tech team that there is a GUIP location issue. Reason why some customers are having a problem to their TV channels and streaming platform.\n\nChannel 1: Yeah. The only issue is it's kinda becoming a pretty big inconvenience now because I'm just chewing through my data.\n\nChannel 0: Mhmm. I understand. So give me a minute or two. Let me check if there is a available tech rep because I do believe there are no lunch break, but let me just check for you here. Okay?\n\nJust bear with me.\n\nChannel 1: Yep. Because\n\nChannel 0: Thank\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: received\n\nChannel 0: so much.\n\nChannel 1: it. It\n\nChannel 0: Go\n\nChannel 1: should\n\nChannel 0: ahead,\n\nChannel 1: be working,\n\nChannel 0: please.\n\nChannel 1: but it's not.\n\nChannel 0: Okay.\n\nChannel 1: That's lunch maybe? I mean, I have lunch. No. She said that. Yeah.\n\nYeah. I did think that. But they could just drink for national.\n\nChannel 0: Thank you so much for patiently waiting on the line. I'm so sorry. I tried to connect the call to our tech rep, but she's currently on a lunch break. But\n\nChannel 1: Mhmm.\n\nChannel 0: they mentioned that they are still trying to fix this issue. The estimated time frame expected is Monday to Wednesday. But\n\nChannel 1: Right.\n\nChannel 0: I've already endorsed your account to our tech team. Once they came back from lunch, they will go ahead and check your account.\n\nChannel 1: Awesome. Thank you.\n\nChannel 0: K? You're welcome, and I appreciate your call today. Have a good one.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.19256019592285156},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.3297046422958374},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.78,"sentiment":"positive","sentiment_score":0.609837718307972},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.49856535096963245}],"sentiment":"positive","sentiment_score":0.5130625489880057,"channel":0,"num_words":17,"start":0.64,"end":5.14},{"sentences":[{"text":"I called earlier in the morning, and it was about, like, my Wi Fi.","start":7.04,"end":13.215,"sentiment":"neutral","sentiment_score":-0.10186135822108813},{"text":"And for some reason, it's just showing that I'm in a different 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number?","start":37.44,"end":39.379997,"sentiment":"neutral","sentiment_score":0.011679859086871146}],"sentiment":"neutral","sentiment_score":-0.012830627679422096,"channel":0,"num_words":37,"start":27.84,"end":39.379997},{"sentences":[{"text":"My phone number is 0452414700.","start":41.015,"end":45.835,"sentiment":"neutral","sentiment_score":0.010645355563610792}],"sentiment":"neutral","sentiment_score":0.010645355563610792,"channel":1,"num_words":5,"start":41.015,"end":45.835},{"sentences":[{"text":"Thank you so much.","start":46.895,"end":48.195,"sentiment":"neutral","sentiment_score":0.28540249913930893},{"text":"And your name, please?","start":49.454998,"end":50.915,"sentiment":"neutral","sentiment_score":0.06414562184363604}],"sentiment":"neutral","sentiment_score":0.17477406049147248,"channel":0,"num_words":8,"start":46.895,"end":50.915},{"sentences":[{"text":"Path, p a r t h.","start":52.375,"end":54.42,"sentiment":"neutral","sentiment_score":0.012458859632412592}],"sentiment":"neutral","sentiment_score":0.012458859632412592,"channel":1,"num_words":6,"start":52.375,"end":54.42},{"sentences":[{"text":"Okay.","start":60.37,"end":60.87,"sentiment":"neutral","sentiment_score":-0.0008798716589808464},{"text":"Yeah.","start":69.265,"end":69.505,"sentiment":"neutral","sentiment_score":-0.02356608957052231},{"text":"Because I heard to our tech team that there is a GUIP location issue.","start":69.505,"end":76.725,"sentiment":"neutral","sentiment_score":-0.08967977230037961},{"text":"Reason why some customers are having a problem to their TV channels and streaming 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break.","start":225.38,"end":230.28,"sentiment":"neutral","sentiment_score":-0.14432305272887735},{"text":"But","start":230.58,"end":230.9,"sentiment":"neutral","sentiment_score":-0.1166471391916275}],"sentiment":"neutral","sentiment_score":-0.0437776917411435,"channel":0,"num_words":31,"start":221.525,"end":230.9},{"sentences":[{"text":"Mhmm.","start":230.81,"end":231.255,"sentiment":"neutral","sentiment_score":-0.0860338807106018}],"sentiment":"neutral","sentiment_score":-0.0860338807106018,"channel":1,"num_words":1,"start":230.81,"end":231.255},{"sentences":[{"text":"they mentioned that they are still trying to fix this issue.","start":230.9,"end":234.26,"sentiment":"neutral","sentiment_score":-0.20133909312161533},{"text":"The estimated time frame expected is Monday to 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The customer is upset because they received an email saying their account has been fixed, but the tech team is working on the issue. The estimated time for resolving the issue is on Monday to Wednesday, and the tech representative will check the account and update the customer."},"intents":{"segments":[{"text":"I called earlier in the morning, and it was about, like, my Wi Fi. And for some reason, it's just showing that I'm in a different country. And I got an email saying that this has been fixed, but on all my devices, apparently, it's been fixed for Netflix, but it just hasn't.","start_word":17,"end_word":69,"intents":[{"intent":"Fix wi fi issue","confidence_score":0.11802932}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.2726472318172455},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":3,"end_word":16,"sentiment":"positive","sentiment_score":0.5574891567230225},{"text":"I called earlier in the morning, and it was about, like, my Wi Fi. And for some reason, it's just showing that I'm in a different country. And I got an email saying that this has been fixed, but on all my devices, apparently, it's been fixed for Netflix, but it just hasn't. Oh, I'm so sorry to hear about that inconvenience. But let me just go ahead and pull out your account. In that way, I could endorse you properly to our technical team. What is your phone number? My phone number is 0452414700. Thank you so much. And your name, please? Path, p a r t h. Okay. Yeah. Because I heard to our tech team that there is a GUIP location issue. Reason why some customers are having a problem to their TV channels and streaming platform. Yeah.","start_word":17,"end_word":157,"sentiment":"neutral","sentiment_score":-0.07236456125974655},{"text":"The only issue is it's kinda becoming a pretty big inconvenience now because I'm just chewing through my data.","start_word":158,"end_word":176,"sentiment":"negative","sentiment_score":-0.47389107942581177},{"text":"Mhmm. I understand. So give me a minute or two. Let me check if there is a available tech rep because I do believe there are no lunch break, but let me just check for you here. Okay? Just bear with me. Yep. Because Thank I you received so much. it. It Go should ahead, be working, please. but it's not. Okay. That's lunch maybe? I mean, I have lunch. No. She said that. Yeah. Yeah. I did think that. But they could just drink for national. Thank you so much for patiently waiting on the line. I'm so sorry. I tried to connect the call to our tech rep, but she's currently on a lunch break. But Mhmm. they mentioned that they are still trying to fix this issue. The estimated time frame expected is Monday to Wednesday. But Right. I've already endorsed your account to our tech team. Once they came back from lunch, they will go ahead and check your account. Awesome. Thank you. K?","start_word":177,"end_word":344,"sentiment":"neutral","sentiment_score":-0.02997499890625477},{"text":"You're welcome, and I appreciate your call today. Have a good one.","start_word":345,"end_word":356,"sentiment":"positive","sentiment_score":0.5146740078926086},{"text":"Bye.","start_word":357,"end_word":357,"sentiment":"neutral","sentiment_score":0.18566076457500455}],"average":{"sentiment":"neutral","sentiment_score":-0.027528766717891263}}}}