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Hi, sir. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. How are you?\n\nGood to hear that. It's I'm just making sure that I'm calling the right person, sir. Is this Matthew Moore in FM vest? Okay. Very good.\n\nDaniel from Technoater asked me to reach out to you to confirm because we have a note here that we've spoken with you in the past, and it shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Or are you the one handling that one for your IT support, or it's a different person? Are you the one who is handling for IT support as well, or or no? It's a different so you're not up for an IT review?\n\nSo far so good with your IT, you mean? Okay. Got it. Thank you, sir. I'll let him know.\n\nYou take care. Thank you. 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mean?","start":67.23494,"end":69.894936,"sentiment":"neutral","sentiment_score":-0.09908555527882916}],"sentiment":"neutral","sentiment_score":-0.09908555527882916,"channel":0,"num_words":7,"start":67.23494,"end":69.894936},{"sentences":[{"text":"Yeah.","start":70.04494,"end":70.54494,"sentiment":"neutral","sentiment_score":0.02073618955910206}],"sentiment":"neutral","sentiment_score":0.02073618955910206,"channel":1,"num_words":1,"start":70.04494,"end":70.54494},{"sentences":[{"text":"Okay.","start":71.074936,"end":71.55494,"sentiment":"neutral","sentiment_score":0.06572170555591583},{"text":"Got it.","start":71.55494,"end":71.95493,"sentiment":"neutral","sentiment_score":0.14085014909505844},{"text":"Thank you, sir.","start":71.95493,"end":72.51494,"sentiment":"positive","sentiment_score":0.4061491588751475},{"text":"I'll let him know.","start":72.51494,"end":73.394936,"sentiment":"neutral","sentiment_score":0.2921638861298561},{"text":"You 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you.","start":74.674934,"end":75.15494,"sentiment":"neutral","sentiment_score":0.3247736692428589},{"text":"Bye bye.","start":75.15494,"end":75.59994,"sentiment":"neutral","sentiment_score":0.1410328969359398}],"sentiment":"neutral","sentiment_score":0.23290328308939934,"channel":0,"num_words":4,"start":74.674934,"end":75.59994}]},"summary":{"result":"success","short":"Abby from TechnoWand calls Matthew Moore to confirm a meeting with an IT review in June. She asks if he is the one handling IT support for the company or if he is the one handling it for his own IT support. Matthew Moore confirms that he is the one handling IT support and apologizes for confusion about the meeting."},"intents":{"segments":[{"text":"It's I'm just making sure that I'm calling the right person, sir. Is this Matthew Moore Yeah.","start_word":26,"end_word":42,"intents":[{"intent":"Confirm identity and contact person","confidence_score":0.0041015786}]},{"text":"Daniel from Technoater asked me to reach out to you to confirm because we have a note here that we've spoken with you in the past, and it shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?","start_word":51,"end_word":101,"intents":[{"intent":"Confirm it review","confidence_score":0.17718023}]},{"text":"Daniel from Technoater asked me to reach out to you to confirm because we have a note here that we've spoken with you in the past, and it shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? No. I have no idea what you're talking about. Or are you the one handling that one for your IT support, or it's a different person? Sorry.","start_word":51,"end_word":128,"intents":[{"intent":"Confirm it support","confidence_score":0.28056538}]},{"text":"Thank you, sir. I'll let him know. You take Thanks. care.","start_word":182,"end_word":192,"intents":[{"intent":"Acknowledge call","confidence_score":0.000039960833}]},{"text":"Thank you, sir. I'll let him know. You take Thanks. care. Bye. Thank you.","start_word":182,"end_word":195,"intents":[{"intent":"Express gratitude","confidence_score":0.063197084}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Hello? Hi, sir.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07745110243558884},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.34247440099716187},{"text":"This is Abby from TechnoWand in Springfield, Brisbane. How are you? Yeah.","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.24789893627166748},{"text":"Good. Thank you. Good to hear that.","start_word":19,"end_word":25,"sentiment":"positive","sentiment_score":0.5554068684577942},{"text":"It's I'm just making sure that I'm calling the right person, sir. Is this Matthew Moore Yeah. in It is. FM vest? Okay.","start_word":26,"end_word":48,"sentiment":"neutral","sentiment_score":0.09298287332057951},{"text":"Very good.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.3999183773994446},{"text":"Daniel from Technoater asked me to reach out to you to confirm because we have a note here that we've spoken with you in the past, and it shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? No. I have no idea what you're talking about. Or are you the one handling that one for your IT support, or it's a different person? Sorry. For which company? Are you the one who is handling for IT support as well, or Yeah. I have or no no? idea what you're It's talking a about. different Yeah. so you're not up for an IT review? So far No. so good with your IT, you mean? Yeah. Okay. Got it.","start_word":51,"end_word":181,"sentiment":"neutral","sentiment_score":-0.026336640119552612},{"text":"Thank you, sir.","start_word":182,"end_word":184,"sentiment":"positive","sentiment_score":0.4103902578353882},{"text":"I'll let him know.","start_word":185,"end_word":188,"sentiment":"neutral","sentiment_score":0.2981519401073456},{"text":"You take Thanks.","start_word":189,"end_word":191,"sentiment":"positive","sentiment_score":0.33778053522109985},{"text":"care. Bye. Thank you. Bye bye.","start_word":192,"end_word":197,"sentiment":"neutral","sentiment_score":0.2291211187839508}],"average":{"sentiment":"neutral","sentiment_score":0.07345010179260467}}}}