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Good afternoon. Brandon, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Brandon, I hope you still remember the company because the last time that we touched base with, I think, was three months ago, and we were able to arrange an introductory meeting with you. But the thing was I you were not able to attend that meeting, sir. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now.\n\nI'm hoping, sir, that you have an available time this coming week, maybe on last week of this month to reschedule that meeting. Mhmm. Alright. But when do you think is the best time can I call you back, sir, for just a short introductory meeting? Mhmm.\n\nAfter six months? Okay. I can call you back after six months. Alright. Thank you, Brandon.\n\nHave a good day, sir. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.1345100849866867},{"text":"Good afternoon.","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.2971034348011017},{"text":"Brandon, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.54,"sentiment":"neutral","sentiment_score":0.193744672196252},{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"neutral","sentiment_score":0.32383632063865664},{"text":"I'm doing wonderful.","start":13.2,"end":14.42,"sentiment":"positive","sentiment_score":0.7558145125706991}],"sentiment":"neutral","sentiment_score":0.33175304449266857,"num_words":18,"start":3.04,"end":14.42},{"sentences":[{"text":"Thank you for asking.","start":14.48,"end":15.54,"sentiment":"positive","sentiment_score":0.6611308306455612},{"text":"Brandon, I hope you still remember the company because the last time that we touched base with, I think, was three months ago, and we were able to arrange an introductory meeting with you.","start":16.205,"end":27.565,"sentiment":"neutral","sentiment_score":0.019537308910752043},{"text":"But the thing was I you were not able to attend that meeting, sir.","start":27.565,"end":32.79,"sentiment":"neutral","sentiment_score":-0.25745620684964315},{"text":"Yes, sir.","start":34.61,"end":35.489998,"sentiment":"neutral","sentiment_score":-0.10719513893127441},{"text":"Actually, sir, that is the reason why I'm calling you back right now.","start":35.489998,"end":38.47,"sentiment":"neutral","sentiment_score":-0.135893189563201}],"sentiment":"neutral","sentiment_score":-0.033979056903453014,"num_words":67,"start":14.48,"end":38.47},{"sentences":[{"text":"I'm hoping, sir, that you have an available time this coming week, maybe on last week of this month to reschedule that meeting.","start":38.53,"end":47.695,"sentiment":"neutral","sentiment_score":-0.07074479382161213},{"text":"Mhmm.","start":54.315,"end":54.815,"sentiment":"neutral","sentiment_score":-0.16267770528793335},{"text":"Alright.","start":58.7,"end":59.2,"sentiment":"neutral","sentiment_score":-0.011049605906009674},{"text":"But when do you think is the best time can I call you back, sir, for just a short introductory meeting?","start":59.34,"end":64.479996,"sentiment":"neutral","sentiment_score":-0.009762088590789409},{"text":"Mhmm.","start":70.46,"end":70.96,"sentiment":"neutral","sentiment_score":-0.06753046065568924}],"sentiment":"neutral","sentiment_score":-0.04411472106709125,"num_words":47,"start":38.53,"end":70.96},{"sentences":[{"text":"After six months?","start":74.885,"end":75.945,"sentiment":"neutral","sentiment_score":-0.057410866022109985},{"text":"Okay.","start":77.925,"end":78.325,"sentiment":"neutral","sentiment_score":-0.008519809693098068},{"text":"I can call you back after six months.","start":78.325,"end":80.345,"sentiment":"neutral","sentiment_score":-0.025102067505940795},{"text":"Alright.","start":81.605,"end":82.085,"sentiment":"neutral","sentiment_score":0.14562425017356873},{"text":"Thank you, Brandon.","start":82.085,"end":82.965004,"sentiment":"positive","sentiment_score":0.37414607405662537}],"sentiment":"neutral","sentiment_score":0.05540584528353065,"num_words":16,"start":74.885,"end":82.965004},{"sentences":[{"text":"Have a good day, sir.","start":82.965004,"end":84.025,"sentiment":"positive","sentiment_score":0.35805324018001555},{"text":"Thank you.","start":84.885,"end":85.625,"sentiment":"neutral","sentiment_score":0.2632179856300354}],"sentiment":"neutral","sentiment_score":0.3309574531657355,"num_words":7,"start":82.965004,"end":85.625}]}}]},{"alternatives":[{"transcript":"Speaking. Yeah. No. Like I told someone on the phone earlier when I did cancel the meeting that yeah. I looked in the company. I don't think it's it's what we needed on it. Yeah. At the moment, we're not not interested. So maybe put in your calendar for the future sometime, but at the moment yeah. Maybe. Okay. Alright. Thanks. 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Yeah. No. Like I told someone on the phone earlier when I did cancel the meeting that yeah. I looked in the company.\n\nI don't think it's it's what we needed on it. Yeah. At the moment, we're not not interested. So maybe put in your calendar for the future sometime, but at the moment yeah. Maybe.\n\nOkay. Alright. Thanks. 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Good afternoon. Brandon, it's Ronald from Cloud Solution IT.\n\nChannel 1: Speaking.\n\nChannel 0: How are you doing today? I'm doing wonderful. Thank you for asking. Brandon, I hope you still remember the company because the last time that we touched base with, I think, was three months ago,\n\nChannel 1: Yeah.\n\nChannel 0: and we were able to arrange an introductory meeting with you. But the thing was I you were not able to attend that meeting, sir.\n\nChannel 1: No.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. I'm hoping, sir, that you have an available time this coming week, maybe on last week of this month to reschedule that meeting.\n\nChannel 1: Like I told someone on the phone earlier when I did cancel the meeting that yeah. I looked in the\n\nChannel 0: Mhmm.\n\nChannel 1: company. I don't think it's it's what we needed on it.\n\nChannel 0: Alright. But when do you think is the best time can I call you back, sir, for just a short introductory meeting?\n\nChannel 1: Yeah. At the moment, we're not not interested. So maybe\n\nChannel 0: Mhmm.\n\nChannel 1: put in your calendar for the future sometime, but at the moment\n\nChannel 0: After six months?\n\nChannel 1: yeah. Maybe.\n\nChannel 0: Okay. I can call you back after six months.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Alright. Thank you, Brandon. Have a good\n\nChannel 1: Thanks.\n\nChannel 0: day, sir.\n\nChannel 1: See you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.1345100849866867},{"text":"Good afternoon.","start":4.08,"end":4.9,"sentiment":"neutral","sentiment_score":0.2971034348011017},{"text":"Brandon, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.54,"sentiment":"neutral","sentiment_score":0.193744672196252}],"sentiment":"neutral","sentiment_score":0.2084929659962654,"channel":0,"num_words":10,"start":3.04,"end":9.54},{"sentences":[{"text":"Speaking.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.1788294017314911}],"sentiment":"neutral","sentiment_score":0.1788294017314911,"channel":1,"num_words":1,"start":10.0,"end":10.5},{"sentences":[{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"neutral","sentiment_score":0.32383632063865664},{"text":"I'm doing 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you.","start":84.885,"end":85.625,"sentiment":"neutral","sentiment_score":0.2632179856300354}],"sentiment":"neutral","sentiment_score":0.2632179856300354,"channel":0,"num_words":2,"start":84.885,"end":85.625}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Brandon, to reschedule a meeting that was missed earlier. Brandon explains that he was not able to attend the meeting and is not interested in the company. Ronald suggests scheduling the meeting for after six months and will call back at a later time."},"intents":{"segments":[{"text":"Brandon, it's Ronald from Cloud Solution IT. Speaking.","start_word":3,"end_word":10,"intents":[{"intent":"Provide information","confidence_score":0.03479302}]},{"text":"and we were able to arrange an introductory meeting with you. But the thing was I you were not able to attend that meeting, sir. No.","start_word":47,"end_word":72,"intents":[{"intent":"Rearrange meeting","confidence_score":0.005390357}]},{"text":"Actually, sir, that is the reason why I'm calling you back right now. I'm hoping, sir, that you have an available time this coming week, maybe on last week of this month to reschedule that meeting.","start_word":75,"end_word":110,"intents":[{"intent":"Reschedule appointment","confidence_score":0.00006306368}]}]},"sentiments":{"segments":[{"text":"Yes. Good afternoon. Brandon, it's Ronald from Cloud Solution IT. Speaking. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.23405584692955017},{"text":"I'm doing wonderful. Thank you for asking.","start_word":16,"end_word":22,"sentiment":"positive","sentiment_score":0.708054780960083},{"text":"Brandon, I hope you still remember the company because the last time that we touched base with, I think, was three months ago, Yeah. and we were able to arrange an introductory meeting with you. But the thing was I you were not able to attend that meeting, sir. No. Yes, sir. Actually, sir, that is the reason why I'm calling you back right now. I'm hoping, sir, that you have an available time this coming week, maybe on last week of this month to reschedule that meeting. Like I told someone on the phone earlier when I did cancel the meeting that yeah. I looked in the Mhmm. company. I don't think it's it's what we needed on it. Alright. But when do you think is the best time can I call you back, sir, for just a short introductory meeting? Yeah. At the moment, we're not not interested. So maybe Mhmm. put in your calendar for the future sometime, but at the moment After six months? yeah. Maybe. Okay. I can call you back after six months. Okay. Alright. Alright.","start_word":23,"end_word":204,"sentiment":"neutral","sentiment_score":-0.09682155400514604},{"text":"Thank you, Brandon. Have a good Thanks.","start_word":205,"end_word":211,"sentiment":"positive","sentiment_score":0.39281395077705383},{"text":"day, sir. See you. Thank you.","start_word":212,"end_word":217,"sentiment":"neutral","sentiment_score":0.24980923533439636}],"average":{"sentiment":"neutral","sentiment_score":-0.01350865302941738}}}}