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I would love to assist you further. May you please confirm your last name? Thank you so much. So, miss Diane, here's what happened. You have a Internet account with Airtel, and then months ago, your son request that to put his name into this account, like, taking over the account details since he mentioned that he will be living with you in one roof. Yeah. And then we had his, debit card for the recurring invoices. However, this month, the payment are not going through. We also tried to reach out to mister Troy. However, the phone number we have on file is no longer connected. It says disconnected. Mhmm. Oh, mhmm. I see. Mhmm. Mhmm. Yeah. Actually, we are open from Monday to Friday from 9AM to 6PM. And during Saturday, we're also available from 7AM to 2PM. Yeah. During the weekend. Mhmm. Mhmm. He made me busy recently. Reason why the actually, this is the first time that the bill has been overdue. Reason why we try to connect to you both to see and understand if you need any assistance, what will be the update, something like that, if you need our support. So, basically, the overdue amount is $89.95. That's for a September Internet service. It was due September 11. Yeah. Correct. Ninety five. Mhmm. And we are not really sure as well why the payment method he had on file is declining. It might be need to update, new card expiration date, card number, something like that. So if you could kindly ask him to give us a call at his earliest opportunity. We will appreciate. In that way, we could update everything on the account because we don't want this to be suspended or disrupted. So, basically, miss Dion, you cannot provide me his number. Right? You you will be asking him to to call us. Yeah. Yeah. Mhmm. Okay. Sure. Thank you so much. It's highly appreciated. Or in case he don't really have a time to give us a call, we also sent him, like, an email. There's an instruction there if he needs to update his bank details. At the same time, take care of the payment, update details like the phone number. But we're looking forward to talk to Troy. In that way, we can provide him support to update necessary details needs to be updated on his account. Thank you so much, Diane. I appreciate you, and thank you for giving us a call. You do have a great day. Thank you. Stay safe. 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Good afternoon. This is New York of accounts. How may I help you today? That is correct.\n\nThank you so much for giving us a call, Diane. Nice to have you on the line. I would love to assist you further. May you please confirm your last name? Thank you so much.\n\nSo, miss Diane, here's what happened. You have a Internet account with Airtel, and then months ago, your son request that to put his name into this account, like, taking over the account details since he mentioned that he will be living with you in one roof. Yeah. And then we had his, debit card for the recurring invoices. However, this month, the payment are not going through.\n\nWe also tried to reach out to mister Troy. However, the phone number we have on file is no longer connected. It says disconnected. Mhmm. Oh, mhmm.\n\nI see. Mhmm. Mhmm. Yeah. Actually, we are open from Monday to Friday from 9AM to 6PM.\n\nAnd during Saturday, we're also available from 7AM to 2PM. Yeah. During the weekend. Mhmm. Mhmm.\n\nHe made me busy recently. Reason why the actually, this is the first time that the bill has been overdue. Reason why we try to connect to you both to see and understand if you need any assistance, what will be the update, something like that, if you need our support. So, basically, the overdue amount is $89.95. That's for a September Internet service.\n\nIt was due September 11. Yeah. Correct. Ninety five. Mhmm.\n\nAnd we are not really sure as well why the payment method he had on file is declining. It might be need to update, new card expiration date, card number, something like that. So if you could kindly ask him to give us a call at his earliest opportunity. We will appreciate. In that way, we could update everything on the account because we don't want this to be suspended or disrupted.\n\nSo, basically, miss Dion, you cannot provide me his number. Right? You you will be asking him to to call us. Yeah. Yeah.\n\nMhmm. Okay. Sure. Thank you so much. It's highly appreciated.\n\nOr in case he don't really have a time to give us a call, we also sent him, like, an email. There's an instruction there if he needs to update his bank details. At the same time, take care of the payment, update details like the phone number. But we're looking forward to talk to Troy. In that way, we can provide him support to update necessary details needs to be updated on his account.\n\nThank you so much, Diane. I appreciate you, and thank you for giving us a call. You do have a great day. Thank you. Stay safe.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.17063678801059723},{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"neutral","sentiment_score":0.2993012070655823},{"text":"This is New York of accounts.","start":1.52,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2107574095328649},{"text":"How may I help you today?","start":2.8799999,"end":4.1,"sentiment":"neutral","sentiment_score":0.27248239020506543},{"text":"That is correct.","start":18.185,"end":18.985,"sentiment":"neutral","sentiment_score":0.10592875132958095}],"sentiment":"neutral","sentiment_score":0.22147023636433813,"num_words":18,"start":0.56,"end":18.985},{"sentences":[{"text":"Thank you so much for giving us a call, Diane.","start":18.985,"end":21.465,"sentiment":"positive","sentiment_score":0.6152976214885711},{"text":"Nice to have you on the 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appreciated.","start":243.205,"end":244.265,"sentiment":"positive","sentiment_score":0.4077089726924896}],"sentiment":"neutral","sentiment_score":0.3175949491560459,"num_words":10,"start":229.845,"end":244.265},{"sentences":[{"text":"Or in case he don't really have a time to give us a call, we also sent him, like, an email.","start":244.325,"end":251.57,"sentiment":"neutral","sentiment_score":0.03486151523178532},{"text":"There's an instruction there if he needs to update his bank details.","start":251.71,"end":255.73,"sentiment":"neutral","sentiment_score":0.013883025385439396},{"text":"At the same time, take care of the payment, update details like the phone number.","start":255.79001,"end":260.98502,"sentiment":"neutral","sentiment_score":0.05730037714044253},{"text":"But we're looking forward to talk to Troy.","start":260.98502,"end":263.865,"sentiment":"neutral","sentiment_score":0.19216224737465382},{"text":"In that way, we can provide him support to update necessary details needs to be updated on his account.","start":263.865,"end":269.805,"sentiment":"neutral","sentiment_score":0.09193341139900058}],"sentiment":"neutral","sentiment_score":0.06722968769570192,"num_words":75,"start":244.325,"end":269.805},{"sentences":[{"text":"Thank you so much, Diane.","start":273.54,"end":275.38,"sentiment":"positive","sentiment_score":0.47414042949676516},{"text":"I appreciate you, and thank you for giving us a call.","start":275.38,"end":278.44,"sentiment":"positive","sentiment_score":0.5114201659506018},{"text":"You do have a great day.","start":278.74,"end":280.36,"sentiment":"positive","sentiment_score":0.6066328113277754},{"text":"Thank you.","start":281.94,"end":282.58,"sentiment":"positive","sentiment_score":0.7426439225673676},{"text":"Stay 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Yes. Good afternoon. Diane Tickner speaking. You called me or somebody from the accounts department called me about payment not going in to my account. Tickner, t I c k n e r. Yes. Yep. Oh, that's right. Yes. He he he hasn't called. They gave him a new phone number after so many thirty five years or something with the old phone number. They've given him a new one, and he hasn't got around to ringing everybody to let them know about it. Yes. So what I'll do, if it's alright with you, I will get him to ring you. What time are you there till? Till 2PM. Right. Because I can get him to call you, and then he can sort it out with you because I know he still wants the Internet, you know, and he still wants to pay for it. So how much September 11. Right. '80 9 95. Okay. Yes. Alright then. No. That's for sure. Yes. Yes. I'll get him to call you on this number that I've just got, 91218113. Yes. I'll get get him to call you. I'll I won't be home until about five, so he should be home by then. So I'll talk to him tonight and get him to give you a buzz. Okay. Okay. Then I shall get him to do that for you. Thank you very much. That's alright. Thank you. 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you.","start":280.87,"end":281.51,"sentiment":"positive","sentiment_score":0.846954345703125}],"sentiment":"neutral","sentiment_score":0.31663656430809123,"num_words":19,"start":270.31,"end":281.51},{"sentences":[{"text":"Bye.","start":281.51,"end":282.01,"sentiment":"positive","sentiment_score":0.5485965013504028}],"sentiment":"positive","sentiment_score":0.5485965013504028,"num_words":1,"start":281.51,"end":282.01}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon.\n\nChannel 1: Hi.\n\nChannel 0: This is New York of accounts. How may I help you today?\n\nChannel 1: Yes. Good afternoon. Diane Tickner speaking. You called me or somebody from the accounts department called me about payment not going in to my account.\n\nChannel 0: That is correct. Thank you so much for giving us a call, Diane. Nice to have you on the line. I would love to assist you further. May you please confirm your last name?\n\nChannel 1: Tickner, t I c k n e r.\n\nChannel 0: Thank you so much. So, miss Diane, here's what happened. You have a Internet account with Airtel, and then months ago, your son request that to put his name into this account, like, taking over the account details since he mentioned that he will be living with you in one roof.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yeah. And then we had his, debit card for the recurring invoices. However, this month, the payment are not going through. We also tried to reach out to mister Troy. However, the phone number we have on file is no longer connected.\n\nIt says\n\nChannel 1: Oh, that's\n\nChannel 0: disconnected.\n\nChannel 1: right. Yes. He he\n\nChannel 0: Mhmm.\n\nChannel 1: he hasn't called. They gave him a new phone number after so many thirty five years or something with the old phone number. They've given him a new one, and he hasn't got around to ringing everybody to let them know\n\nChannel 0: Oh, mhmm. I\n\nChannel 1: about it. Yes. So what I'll do, if it's alright with you,\n\nChannel 0: see. Mhmm.\n\nChannel 1: I will get him to ring you.\n\nChannel 0: Mhmm.\n\nChannel 1: What time are you there till?\n\nChannel 0: Yeah. Actually, we are open from Monday to Friday from 9AM to 6PM. And during Saturday, we're also available from 7AM to 2PM.\n\nChannel 1: Till 2PM. Right.\n\nChannel 0: Yeah. During the weekend.\n\nChannel 1: Because I can get him to call you, and then he can sort it out with you because I know he still wants the Internet,\n\nChannel 0: Mhmm.\n\nChannel 1: you know, and he still wants to pay for it.\n\nChannel 0: Mhmm.\n\nChannel 1: So how much\n\nChannel 0: He made me busy recently. Reason why the actually, this is the first time that the bill has been overdue. Reason why we try to connect to you both to see and understand if you need any assistance, what will be the update, something like that, if you need our support. So, basically, the overdue amount is $89.95. That's for a September Internet service.\n\nIt was due September 11.\n\nChannel 1: September 11.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: Right. '80 9\n\nChannel 0: Ninety five.\n\nChannel 1: 95.\n\nChannel 0: Mhmm. And\n\nChannel 1: Okay.\n\nChannel 0: we are not really sure as well why the payment method he had on file is declining. It might be need to update, new card expiration date, card number, something like that. So if you could kindly ask him to give us a call at his\n\nChannel 1: Yes.\n\nChannel 0: earliest opportunity. We will appreciate. In that way, we could update everything on the account because we\n\nChannel 1: Alright\n\nChannel 0: don't want\n\nChannel 1: then.\n\nChannel 0: this to be suspended or disrupted.\n\nChannel 1: No.\n\nChannel 0: So,\n\nChannel 1: That's\n\nChannel 0: basically,\n\nChannel 1: for sure.\n\nChannel 0: miss Dion, you cannot provide me his number. Right? You you\n\nChannel 1: Yes.\n\nChannel 0: will be asking him to to call us.\n\nChannel 1: Yes. I'll get him to call you on this number that I've just\n\nChannel 0: Yeah.\n\nChannel 1: got, 91218113.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. I'll\n\nChannel 0: Mhmm.\n\nChannel 1: get get him to call you. I'll I won't be home until about five, so he should be home by then. So I'll talk to him tonight and get him to give you a buzz.\n\nChannel 0: Okay. Sure. Thank you so much. It's highly appreciated. Or in case\n\nChannel 1: Okay.\n\nChannel 0: he don't really have a time to give us a call, we also sent him, like, an email. There's an instruction there if he needs to update his bank details. At the same time, take care of the payment, update details like the phone number. But we're looking forward to talk to Troy. In that way, we can provide him support to update necessary details needs to be updated on his account.\n\nChannel 1: Okay. Then I shall get him to do that for you.\n\nChannel 0: Thank you so much, Diane. I appreciate\n\nChannel 1: Thank you\n\nChannel 0: you,\n\nChannel 1: very\n\nChannel 0: and thank\n\nChannel 1: much.\n\nChannel 0: you for giving us a call.\n\nChannel 1: That's\n\nChannel 0: You do\n\nChannel 1: alright.\n\nChannel 0: have a great day.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Stay safe. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.17063678801059723},{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"neutral","sentiment_score":0.2993012070655823}],"sentiment":"neutral","sentiment_score":0.2564130673805873,"channel":0,"num_words":3,"start":0.56,"end":1.52},{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.17599351704120636}],"sentiment":"neutral","sentiment_score":0.17599351704120636,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"This is New York of accounts.","start":1.52,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2107574095328649},{"text":"How may I help you 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correct.","start":18.185,"end":18.985,"sentiment":"neutral","sentiment_score":0.10592875132958095},{"text":"Thank you so much for giving us a call, Diane.","start":18.985,"end":21.465,"sentiment":"positive","sentiment_score":0.6152976214885711},{"text":"Nice to have you on the line.","start":21.465,"end":23.005001,"sentiment":"positive","sentiment_score":0.7192940541676113},{"text":"I would love to assist you further.","start":23.225,"end":25.565,"sentiment":"positive","sentiment_score":0.6215245127677917},{"text":"May you please confirm your last name?","start":25.785,"end":29.244999,"sentiment":"neutral","sentiment_score":0.13522067133869445}],"sentiment":"positive","sentiment_score":0.4942069746115628,"channel":0,"num_words":34,"start":18.185,"end":29.244999},{"sentences":[{"text":"Tickner, t I c k n e 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are not really sure as well why the payment method he had on file is declining.","start":183.69499,"end":189.97,"sentiment":"neutral","sentiment_score":-0.18688720683841145},{"text":"It might be need to update, new card expiration date, card number, something like that.","start":190.11,"end":195.70999,"sentiment":"neutral","sentiment_score":-0.12904089639584224},{"text":"So if you could kindly ask him to give us a call at his","start":195.70999,"end":201.165,"sentiment":"neutral","sentiment_score":-0.025707921146282127}],"sentiment":"neutral","sentiment_score":-0.1189697143095343,"channel":0,"num_words":46,"start":183.69499,"end":201.165},{"sentences":[{"text":"Yes.","start":201.09999,"end":201.59999,"sentiment":"neutral","sentiment_score":0.020508434623479843}],"sentiment":"neutral","sentiment_score":0.020508434623479843,"channel":1,"num_words":1,"start":201.09999,"end":201.59999},{"sentences":[{"text":"earliest 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asking him to to call us.","start":216.81,"end":220.43,"sentiment":"neutral","sentiment_score":-0.025353809352964163}],"sentiment":"neutral","sentiment_score":-0.025353809352964163,"channel":0,"num_words":8,"start":216.81,"end":220.43},{"sentences":[{"text":"Yes.","start":220.76,"end":221.08,"sentiment":"neutral","sentiment_score":0.02040480077266693},{"text":"I'll get him to call you on this number that I've just","start":221.08,"end":224.36,"sentiment":"neutral","sentiment_score":0.028243514709174633}],"sentiment":"neutral","sentiment_score":0.027640536714058656,"channel":1,"num_words":13,"start":220.76,"end":224.36},{"sentences":[{"text":"Yeah.","start":224.33,"end":224.83,"sentiment":"neutral","sentiment_score":0.01027706265449524}],"sentiment":"neutral","sentiment_score":0.01027706265449524,"channel":0,"num_words":1,"start":224.33,"end":224.83},{"sentences":[{"text":"got, 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get him to call you.","start":229.875,"end":231.955,"sentiment":"neutral","sentiment_score":0.021929843661685784},{"text":"I'll I won't be home until about five, so he should be home by then.","start":231.955,"end":236.755,"sentiment":"neutral","sentiment_score":0.012858835359414419},{"text":"So I'll talk to him tonight and get him to give you a buzz.","start":236.755,"end":240.69499,"sentiment":"neutral","sentiment_score":0.06294128751116139}],"sentiment":"neutral","sentiment_score":0.0344468462147883,"channel":1,"num_words":35,"start":229.875,"end":240.69499},{"sentences":[{"text":"Okay.","start":241.605,"end":242.085,"sentiment":"neutral","sentiment_score":0.08740058541297913},{"text":"Sure.","start":242.085,"end":242.325,"sentiment":"neutral","sentiment_score":0.15925738215446472},{"text":"Thank you so much.","start":242.325,"end":243.205,"sentiment":"positive","sentiment_score":0.41854608803987503},{"text":"It's highly appreciated.","start":243.205,"end":244.265,"sentiment":"positive","sentiment_score":0.4077089726924896},{"text":"Or in case","start":244.325,"end":245.225,"sentiment":"neutral","sentiment_score":0.12406477332115173}],"sentiment":"neutral","sentiment_score":0.293013629813989,"channel":0,"num_words":12,"start":241.605,"end":245.225},{"sentences":[{"text":"Okay.","start":245.98,"end":246.48,"sentiment":"neutral","sentiment_score":0.08138857781887054}],"sentiment":"neutral","sentiment_score":0.08138857781887054,"channel":1,"num_words":1,"start":245.98,"end":246.48},{"sentences":[{"text":"he don't really have a time to give us a call, we also sent him, like, an email.","start":246.03,"end":251.57,"sentiment":"neutral","sentiment_score":0.019994305550224252},{"text":"There's an instruction there if he needs to update his bank details.","start":251.71,"end":255.73,"sentiment":"neutral","sentiment_score":0.013883025385439396},{"text":"At the same time, take care of the payment, update details like the phone number.","start":255.79001,"end":260.98502,"sentiment":"neutral","sentiment_score":0.05730037714044253},{"text":"But we're looking forward to talk to Troy.","start":260.98502,"end":263.865,"sentiment":"neutral","sentiment_score":0.19216224737465382},{"text":"In that way, we can provide him support to update necessary details needs to be updated on his account.","start":263.865,"end":269.805,"sentiment":"neutral","sentiment_score":0.09193341139900058}],"sentiment":"neutral","sentiment_score":0.06486155912797484,"channel":0,"num_words":72,"start":246.03,"end":269.805},{"sentences":[{"text":"Okay.","start":270.31,"end":270.79,"sentiment":"neutral","sentiment_score":0.11455446481704712},{"text":"Then I shall get him to do that for you.","start":270.79,"end":273.21,"sentiment":"neutral","sentiment_score":0.153175637871027}],"sentiment":"neutral","sentiment_score":0.14966462213884701,"channel":1,"num_words":11,"start":270.31,"end":273.21},{"sentences":[{"text":"Thank you so 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The agent, New York of Accounts, confirmed her last name and explained that the payment was not going through due to a declined payment. The agent also advised the customer to update her bank details and offered support for updating account information."},"intents":{"segments":[{"text":"You called me or somebody from the accounts department called me about payment not going in to my account. That is correct.","start_word":22,"end_word":43,"intents":[{"intent":"Assist with payment issue","confidence_score":0.10773814},{"intent":"Resolve issue","confidence_score":0.0029296824}]},{"text":"May you please confirm your last name?","start_word":68,"end_word":74,"intents":[{"intent":"Update contact details","confidence_score":0.00068855094}]},{"text":"We also tried to reach out to mister Troy. However, the phone number we have on file is no longer connected. It says Oh, that's disconnected. right.","start_word":157,"end_word":183,"intents":[{"intent":"Contact tracy","confidence_score":0.00023509156}]},{"text":"we are not really sure as well why the payment method he had on file is declining. It might be need to update, new card expiration date, card number, something like that. So if you could kindly ask him to give us a call at his Yes. earliest opportunity. We will appreciate. In that way, we could update everything on the account because we Alright don't want then. this to be suspended or disrupted. No.","start_word":412,"end_word":486,"intents":[{"intent":"Update account information","confidence_score":0.034570783}]},{"text":"But we're looking forward to talk to Troy. In that way, we can provide him support to update necessary details needs to be updated on his account. Okay.","start_word":625,"end_word":652,"intents":[{"intent":"Connect with troy","confidence_score":0.0066278903}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Hi. This is New York of accounts. How may I help you today? Yes. Good afternoon. Diane Tickner speaking. You called me or somebody from the accounts department called me about payment not going in to my account. That is correct.","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":0.033400069922208786},{"text":"Thank you so much for giving us a call, Diane. Nice to have you on the line. I would love to assist you further.","start_word":44,"end_word":67,"sentiment":"positive","sentiment_score":0.6462593078613281},{"text":"May you please confirm your last name? Tickner, t I c k n e r.","start_word":68,"end_word":82,"sentiment":"neutral","sentiment_score":0.057283300906419754},{"text":"Thank you so much.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.43976107239723206},{"text":"So, miss Diane, here's what happened. You have a Internet account with Airtel, and then months ago, your son request that to put his name into this account, like, taking over the account details since he mentioned that he will be living with you in one roof. Yes. Yep. Yeah. And then we had his, debit card for the recurring invoices. However, this month, the payment are not going through. We also tried to reach out to mister Troy.","start_word":87,"end_word":165,"sentiment":"neutral","sentiment_score":-0.05179373919963837},{"text":"However, the phone number we have on file is no longer connected. It says Oh, that's disconnected.","start_word":166,"end_word":182,"sentiment":"negative","sentiment_score":-0.3491140902042389},{"text":"right. Yes. He he Mhmm. he hasn't called. They gave him a new phone number after so many thirty five years or something with the old phone number. They've given him a new one, and he hasn't got around to ringing everybody to let them know Oh, mhmm. I about it. Yes. So what I'll do, if it's alright with you, see. Mhmm. I will get him to ring you. Mhmm. What time are you there till? Yeah. Actually, we are open from Monday to Friday from 9AM to 6PM. And during Saturday, we're also available from 7AM to 2PM. Till 2PM. Right. Yeah. During the weekend. Because I can get him to call you, and then he can sort it out with you because I know he still wants the Internet, Mhmm. you know, and he still wants to pay for it. Mhmm.","start_word":183,"end_word":326,"sentiment":"neutral","sentiment_score":-0.08584822714328766},{"text":"So how much He made me busy recently.","start_word":327,"end_word":334,"sentiment":"negative","sentiment_score":-0.38211727142333984},{"text":"Reason why the actually, this is the first time that the bill has been overdue. Reason why we try to connect to you both to see and understand if you need any assistance, what will be the update, something like that, if you need our support. So, basically, the overdue amount is $89.95. That's for a September Internet service. It was due September 11. September 11. Yeah. Correct. Right. '80 9 Ninety five. 95. Mhmm. And Okay. we are not really sure as well why the payment method he had on file is declining. It might be need to update, new card expiration date, card number, something like that. So if you could kindly ask him to give us a call at his Yes. earliest opportunity. We will appreciate. In that way, we could update everything on the account because we Alright don't want then. this to be suspended or disrupted. No. So, That's basically, for sure. miss Dion, you cannot provide me his number. Right? You you Yes. will be asking him to to call us. Yes. I'll get him to call you on this number that I've just Yeah. got, 91218113. Yeah. Yes. I'll Mhmm. get get him to call you. I'll I won't be home until about five, so he should be home by then. So I'll talk to him tonight and get him to give you a buzz. Okay. Sure.","start_word":335,"end_word":568,"sentiment":"neutral","sentiment_score":-0.028323903679847717},{"text":"Thank you so much. It's highly appreciated.","start_word":569,"end_word":575,"sentiment":"positive","sentiment_score":0.41946637630462646},{"text":"Or in case Okay. he don't really have a time to give us a call, we also sent him, like, an email. There's an instruction there if he needs to update his bank details. At the same time, take care of the payment, update details like the phone number. But we're looking forward to talk to Troy. In that way, we can provide him support to update necessary details needs to be updated on his account. Okay. Then I shall get him to do that for you.","start_word":576,"end_word":662,"sentiment":"neutral","sentiment_score":0.07305650413036346},{"text":"Thank you so much, Diane. I appreciate Thank you you, very and thank much. you for giving us a call.","start_word":663,"end_word":682,"sentiment":"positive","sentiment_score":0.5158743262290955},{"text":"That's You do alright.","start_word":683,"end_word":686,"sentiment":"neutral","sentiment_score":0.1959613561630249},{"text":"have a great day. Thank you. Bye. Thank you. Stay safe. Cheers.","start_word":687,"end_word":698,"sentiment":"positive","sentiment_score":0.6996978521347046}],"average":{"sentiment":"neutral","sentiment_score":0.021610816801437224}}}}