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I tried to transfer my eSIM to a new phone, and I tried to reset it, and the e SIM is lost. Could you retrieve it back for me? It's a it's an Indian number. Okay. Got it. 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I tried to transfer my eSIM to a new phone, and I tried to reset it, and the e SIM is lost. Could you retrieve it back for me? It's a it's an Indian number. Okay.\n\nGot it. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":-0.010948091745376589},{"text":"I tried to transfer my eSIM to a new phone, and I tried to reset it, and the e SIM is lost.","start":10.32,"end":17.115,"sentiment":"neutral","sentiment_score":-0.15675502134995026},{"text":"Could you retrieve it back for me?","start":17.115,"end":20.015,"sentiment":"neutral","sentiment_score":-0.13965082168579102},{"text":"It's a it's an Indian number.","start":25.115,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.01650943063820402},{"text":"Okay.","start":48.808937,"end":49.288937,"sentiment":"neutral","sentiment_score":0.08832067251205444}],"sentiment":"neutral","sentiment_score":-0.12021216823140511,"num_words":37,"start":8.32,"end":49.288937},{"sentences":[{"text":"Got it.","start":49.288937,"end":49.608936,"sentiment":"neutral","sentiment_score":0.15922632813453674},{"text":"Thanks.","start":49.608936,"end":50.108936,"sentiment":"neutral","sentiment_score":0.31856775283813477}],"sentiment":"neutral","sentiment_score":0.21234013636906943,"num_words":3,"start":49.288937,"end":50.108936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Ertog tech support. How can I assist you today?\n\nChannel 1: Hi. I tried to transfer my eSIM to a new phone, and I tried to reset it, and\n\nChannel 0: Mhmm.\n\nChannel 1: the e SIM is lost. Could you retrieve it back for me?\n\nChannel 0: Okay. I see. May I know the number, please?\n\nChannel 1: It's a it's an Indian number.\n\nChannel 0: Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Okay. Got it. Thanks.\n\nChannel 0: Mhmm. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.16587255895137787},{"text":"Good afternoon.","start":1.52,"end":2.34,"sentiment":"positive","sentiment_score":0.379491463303566},{"text":"This is Marie from Ertog tech support.","start":2.56,"end":5.54,"sentiment":"positive","sentiment_score":0.38142836519650053},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.41757220526536304}],"sentiment":"positive","sentiment_score":0.381267954595387,"channel":0,"num_words":16,"start":1.04,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":-0.010948091745376589},{"text":"I tried to transfer my eSIM to a new phone, and I tried to reset it, and","start":10.32,"end":15.38,"sentiment":"neutral","sentiment_score":-0.09485787591513466}],"sentiment":"neutral","sentiment_score":-0.09019622123903698,"channel":1,"num_words":18,"start":8.32,"end":15.38},{"sentences":[{"text":"Mhmm.","start":15.195,"end":15.695,"sentiment":"neutral","sentiment_score":-0.15220309793949127}],"sentiment":"neutral","sentiment_score":-0.15220309793949127,"channel":0,"num_words":1,"start":15.195,"end":15.695},{"sentences":[{"text":"the e SIM is lost.","start":15.835,"end":17.115,"sentiment":"negative","sentiment_score":-0.3672053158283234},{"text":"Could you retrieve it back for me?","start":17.115,"end":20.015,"sentiment":"neutral","sentiment_score":-0.13965082168579102}],"sentiment":"neutral","sentiment_score":-0.2344651942451795,"channel":1,"num_words":12,"start":15.835,"end":20.015},{"sentences":[{"text":"Okay.","start":22.075,"end":22.395,"sentiment":"neutral","sentiment_score":-0.01356045249849558},{"text":"I see.","start":22.395,"end":23.055,"sentiment":"neutral","sentiment_score":-0.00994296558201313},{"text":"May I know the number, please?","start":23.195,"end":25.215,"sentiment":"neutral","sentiment_score":-0.0022729403960208097}],"sentiment":"neutral","sentiment_score":-0.005231558448738522,"channel":0,"num_words":9,"start":22.075,"end":25.215},{"sentences":[{"text":"It's a it's an Indian number.","start":25.115,"end":26.654999,"sentiment":"neutral","sentiment_score":-0.01650943063820402}],"sentiment":"neutral","sentiment_score":-0.01650943063820402,"channel":1,"num_words":6,"start":25.115,"end":26.654999},{"sentences":[{"text":"Okay.","start":27.994999,"end":28.395,"sentiment":"neutral","sentiment_score":0.08348410576581955},{"text":"Thank you for confirming.","start":28.395,"end":29.535,"sentiment":"positive","sentiment_score":0.3574574515223503},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":30.51,"end":34.93,"sentiment":"neutral","sentiment_score":-0.0485437446358529},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":35.47,"end":42.21,"sentiment":"negative","sentiment_score":-0.4328971382449655},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":42.67,"end":47.914997,"sentiment":"neutral","sentiment_score":-0.09988805080453554}],"sentiment":"neutral","sentiment_score":-0.16412998732024184,"channel":0,"num_words":48,"start":27.994999,"end":47.914997},{"sentences":[{"text":"Okay.","start":48.808937,"end":49.288937,"sentiment":"neutral","sentiment_score":0.08832067251205444},{"text":"Got it.","start":49.288937,"end":49.608936,"sentiment":"neutral","sentiment_score":0.15922632813453674},{"text":"Thanks.","start":49.608936,"end":50.108936,"sentiment":"neutral","sentiment_score":0.31856775283813477}],"sentiment":"neutral","sentiment_score":0.18133527040481567,"channel":1,"num_words":4,"start":48.808937,"end":50.108936},{"sentences":[{"text":"Mhmm.","start":50.695,"end":51.015,"sentiment":"neutral","sentiment_score":0.21253922581672668},{"text":"You're welcome.","start":51.015,"end":51.915,"sentiment":"positive","sentiment_score":0.4455537647008896},{"text":"Bye.","start":51.975,"end":52.375,"sentiment":"positive","sentiment_score":0.42256852984428406},{"text":"Have a great day.","start":52.375,"end":53.434998,"sentiment":"positive","sentiment_score":0.5748863816261292}],"sentiment":"positive","sentiment_score":0.4782201014459133,"channel":0,"num_words":8,"start":50.695,"end":53.434998}]},"summary":{"result":"success","short":"A customer called Ertog tech support because their eSIM lost its SIM and they couldn't retrieve it. The representative informed the customer that they only service Australian phone numbers and suggested they contact Airtel India directly. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I tried to transfer my eSIM to a new phone, and I tried to reset it, and Mhmm. the e SIM is lost. Could you retrieve it back for me? Okay.","start_word":17,"end_word":47,"intents":[{"intent":"Retrieve lost esim","confidence_score":0.22332399},{"intent":"Resolve esi issue with airtel india","confidence_score":5.1647163e-7}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16587255895137787},{"text":"Good afternoon. This is Marie from Ertog tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3850465416908264},{"text":"Hi. I tried to transfer my eSIM to a new phone, and I tried to reset it, and Mhmm.","start_word":16,"end_word":34,"sentiment":"neutral","sentiment_score":-0.09714193642139436},{"text":"the e SIM is lost.","start_word":35,"end_word":39,"sentiment":"negative","sentiment_score":-0.36064836382865906},{"text":"Could you retrieve it back for me? Okay. I see. May I know the number, please? It's a it's an Indian number. 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Have a great day.","start_word":115,"end_word":121,"sentiment":"positive","sentiment_score":0.5109767913818359}],"average":{"sentiment":"neutral","sentiment_score":0.002870770140067159}}}}