{"metadata":{"transaction_key":"deprecated","request_id":"01a0c643-fe0f-7873-b269-307f84501bfd","sha256":"aa79dd5d47f97bda5387bbf6a6fa4b599114c95544eec2afc61555634001ad82","created":"2026-09-21T23:19:01.143Z","duration":12.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Karen McLeod. I'm not available to take your call at the moment. But if you leave a short message after the beep, I'll call you back.","confidence":0.99609375,"words":[{"word":"hi","start":1.76,"end":2.0,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08406715095043182},{"word":"you've","start":2.0,"end":2.1599998,"confidence":0.982666,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.06505380570888519},{"word":"reached","start":2.1599998,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.05598236247897148},{"word":"karen","start":2.3999999,"end":2.72,"confidence":0.21154785,"punctuated_word":"Karen","sentiment":"neutral","sentiment_score":0.07538305968046188},{"word":"mcleod","start":2.72,"end":3.04,"confidence":0.6038411,"punctuated_word":"McLeod.","sentiment":"neutral","sentiment_score":0.106855571269989},{"word":"i'm","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.47532743215560913},{"word":"not","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.558067798614502},{"word":"available","start":3.36,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5837864875793457},{"word":"to","start":3.6799998,"end":3.84,"confidence":0.99121094,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5957127213478088},{"word":"take","start":3.84,"end":4.0,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6078900694847107},{"word":"your","start":4.0,"end":4.08,"confidence":0.97509766,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6509994864463806},{"word":"call","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5980327129364014},{"word":"at","start":4.3199997,"end":4.4,"confidence":0.99609375,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5436692237854004},{"word":"the","start":4.4,"end":4.48,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5702424049377441},{"word":"moment","start":4.48,"end":4.72,"confidence":0.7651367,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4164617657661438},{"word":"but","start":4.72,"end":4.88,"confidence":0.96875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15664996206760406},{"word":"if","start":4.88,"end":4.96,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03553391247987747},{"word":"you","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08121082186698914},{"word":"leave","start":5.12,"end":5.2799997,"confidence":0.93115234,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.026669159531593323},{"word":"a","start":5.2799997,"end":5.3599997,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09233426302671432},{"word":"short","start":5.3599997,"end":5.6,"confidence":0.9970703,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.019970566034317017},{"word":"message","start":5.6,"end":5.92,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.14947503805160522},{"word":"after","start":5.92,"end":6.16,"confidence":0.9667969,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10869546234607697},{"word":"the","start":6.16,"end":6.3199997,"confidence":0.86279297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.155426487326622},{"word":"beep","start":6.3199997,"end":6.48,"confidence":0.99869794,"punctuated_word":"beep,","sentiment":"neutral","sentiment_score":-0.09268444776535034},{"word":"i'll","start":6.48,"end":6.72,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.019904714077711105},{"word":"call","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10939884185791016},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07663504779338837},{"word":"back","start":7.04,"end":7.54,"confidence":0.9995117,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.059459932148456573}],"paragraphs":{"transcript":"\nHi. You've reached Karen McLeod. I'm not available to take your call at the moment. But if you leave a short message after the beep, I'll call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.08406715095043182},{"text":"You've reached Karen McLeod.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.07581869978457689},{"text":"I'm not available to take your call at the moment.","start":3.04,"end":4.72,"sentiment":"negative","sentiment_score":-0.5600190103054047},{"text":"But if you leave a short message after the beep, I'll call you back.","start":4.72,"end":7.54,"sentiment":"neutral","sentiment_score":-0.08457490402672972}],"sentiment":"neutral","sentiment_score":-0.2205826485979146,"num_words":29,"start":1.76,"end":7.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Karen McLeod. I'm not available to take your call at the moment. But if you leave a short message after the beep, I'll call you back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.08406715095043182},{"text":"You've reached Karen McLeod.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.07581869978457689},{"text":"I'm not available to take your call at the moment.","start":3.04,"end":4.72,"sentiment":"negative","sentiment_score":-0.5600190103054047},{"text":"But if you leave a short message after the beep, I'll call you back.","start":4.72,"end":7.54,"sentiment":"neutral","sentiment_score":-0.08457490402672972}],"sentiment":"neutral","sentiment_score":-0.2205826485979146,"channel":1,"num_words":29,"start":1.76,"end":7.54}]},"summary":{"result":"success","short":"Hi. You've reached Karen McLeod. I'm not available to take your call at the moment. But if you leave a short message after the beep, I'll call you back."},"intents":{"segments":[{"text":"But if you leave a short message after the beep, I'll call you back.","start_word":15,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.47194785}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Karen McLeod.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08574491739273071},{"text":"I'm not available to take your call at the moment.","start_word":5,"end_word":14,"sentiment":"negative","sentiment_score":-0.5359466671943665},{"text":"But if you leave a short message after the beep, I'll call you back.","start_word":15,"end_word":28,"sentiment":"neutral","sentiment_score":-0.07914210855960846}],"average":{"sentiment":"neutral","sentiment_score":-0.16339348732156955}}}}