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Yeah. So so she had to go with regards with the router. Just check on the website. Just see what router you want to avail.\n\nComplete details. Process sign up. So I I'm just following up and checking if you received the email at at the Safeco. I sent you the email. Kindly check, Safeco, that Safeco just fill out every every details that is needed.\n\nSo","paragraphs":[{"sentences":[{"text":"Oh, I thought it's shutting down the receipt.","start":50.495003,"end":52.895,"sentiment":"negative","sentiment_score":-0.36629813350737095},{"text":"Yeah.","start":52.895,"end":53.295002,"sentiment":"neutral","sentiment_score":-0.06800611317157745},{"text":"So so she had to go with regards with the router.","start":53.295002,"end":56.595,"sentiment":"neutral","sentiment_score":0.017299199984832245},{"text":"Just check on the website.","start":57.27,"end":58.57,"sentiment":"neutral","sentiment_score":0.04441818967461586},{"text":"Just see what router you want to avail.","start":59.03,"end":62.09,"sentiment":"neutral","sentiment_score":0.050402609165757895}],"sentiment":"neutral","sentiment_score":-0.06614509574843175,"num_words":33,"start":50.495003,"end":62.09},{"sentences":[{"text":"Complete details.","start":62.71,"end":65.049995,"sentiment":"neutral","sentiment_score":0.040610747411847115},{"text":"Process sign up.","start":65.75,"end":72.555,"sentiment":"neutral","sentiment_score":0.015836605181296665},{"text":"So I I'm just following up and checking if you received the email at at the Safeco.","start":159.14499,"end":164.72499,"sentiment":"neutral","sentiment_score":0.027541104046737448},{"text":"I sent you the email.","start":164.72499,"end":166.275,"sentiment":"neutral","sentiment_score":0.05268742591142654},{"text":"Kindly check, Safeco, that Safeco just fill out every every details that is needed.","start":166.275,"end":173.405,"sentiment":"neutral","sentiment_score":0.08295783400535583}],"sentiment":"neutral","sentiment_score":0.04931163133644476,"num_words":41,"start":62.71,"end":173.405},{"sentences":[{"text":"So","start":173.63,"end":174.13,"sentiment":"neutral","sentiment_score":-0.11297418177127838}],"sentiment":"neutral","sentiment_score":-0.11297418177127838,"num_words":1,"start":173.63,"end":174.13}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, max volume phone headset max\n\nChannel 1: Oh, I thought it's shutting down the receipt. Yeah. So so she had to go with regards with the router. Just check on the website. Just see what router you want to avail.\n\nComplete details. Process sign up.\n\nChannel 0: Mm-mm. Uh-oh. So reply Uh-oh. Calling from?\n\nChannel 1: So I I'm just following up and checking if you received the email at at the Safeco. I sent you the email. Kindly check, Safeco, that Safeco just fill out every every details that is needed. So\n\nChannel 0: Okay. I can't hear you. I can't understand you. So Oh oh. Before time out reply process.\n\nMm-mm. At least phone email at least. If Bernan, this response today before out, and if not, follow-up.","paragraphs":[{"sentences":[{"text":"Hi, max volume phone headset max","start":4.96,"end":27.075,"sentiment":"neutral","sentiment_score":0.01755703038846453}],"sentiment":"neutral","sentiment_score":0.01755703038846453,"channel":0,"num_words":6,"start":4.96,"end":27.075},{"sentences":[{"text":"Oh, I thought it's shutting down the receipt.","start":50.495003,"end":52.895,"sentiment":"negative","sentiment_score":-0.36629813350737095},{"text":"Yeah.","start":52.895,"end":53.295002,"sentiment":"neutral","sentiment_score":-0.06800611317157745},{"text":"So so she had to go with regards with the router.","start":53.295002,"end":56.595,"sentiment":"neutral","sentiment_score":0.017299199984832245},{"text":"Just check on the website.","start":57.27,"end":58.57,"sentiment":"neutral","sentiment_score":0.04441818967461586},{"text":"Just see what router you want to avail.","start":59.03,"end":62.09,"sentiment":"neutral","sentiment_score":0.050402609165757895}],"sentiment":"neutral","sentiment_score":-0.06614509574843175,"channel":1,"num_words":33,"start":50.495003,"end":62.09},{"sentences":[{"text":"Complete details.","start":62.71,"end":65.049995,"sentiment":"neutral","sentiment_score":0.040610747411847115},{"text":"Process sign up.","start":65.75,"end":72.555,"sentiment":"neutral","sentiment_score":0.015836605181296665}],"sentiment":"neutral","sentiment_score":0.025746262073516844,"channel":1,"num_words":5,"start":62.71,"end":72.555},{"sentences":[{"text":"Mm-mm.","start":94.85,"end":95.35,"sentiment":"neutral","sentiment_score":-0.00478077307343483},{"text":"Uh-oh.","start":106.205,"end":106.525,"sentiment":"neutral","sentiment_score":-0.016692079603672028},{"text":"So reply Uh-oh.","start":106.525,"end":141.33,"sentiment":"neutral","sentiment_score":-0.010129199052850405},{"text":"Calling from?","start":141.33,"end":142.23001,"sentiment":"neutral","sentiment_score":-0.003421827917918563}],"sentiment":"neutral","sentiment_score":-0.0083863008102136,"channel":0,"num_words":7,"start":94.85,"end":142.23001},{"sentences":[{"text":"So I I'm just following up and checking if you received the email at at the Safeco.","start":159.14499,"end":164.72499,"sentiment":"neutral","sentiment_score":0.027541104046737448},{"text":"I sent you the email.","start":164.72499,"end":166.275,"sentiment":"neutral","sentiment_score":0.05268742591142654},{"text":"Kindly check, Safeco, that Safeco just fill out every every details that is needed.","start":166.275,"end":173.405,"sentiment":"neutral","sentiment_score":0.08295783400535583},{"text":"So","start":173.63,"end":174.13,"sentiment":"neutral","sentiment_score":-0.11297418177127838}],"sentiment":"neutral","sentiment_score":0.04811003763933439,"channel":1,"num_words":37,"start":159.14499,"end":174.13},{"sentences":[{"text":"Okay.","start":241.415,"end":241.915,"sentiment":"negative","sentiment_score":-0.3635139465332031},{"text":"I can't hear you.","start":245.575,"end":246.455,"sentiment":"negative","sentiment_score":-0.6821224838495255},{"text":"I can't understand you.","start":246.455,"end":247.915,"sentiment":"negative","sentiment_score":-0.7726303488016129},{"text":"So Oh oh.","start":248.695,"end":312.16,"sentiment":"neutral","sentiment_score":-0.30601133902867633},{"text":"Before time out reply process.","start":313.18,"end":316.64,"sentiment":"neutral","sentiment_score":-0.24131765961647034}],"sentiment":"negative","sentiment_score":-0.4886557407238904,"channel":0,"num_words":17,"start":241.415,"end":316.64},{"sentences":[{"text":"Mm-mm.","start":317.98,"end":318.48,"sentiment":"neutral","sentiment_score":-0.11782963573932648},{"text":"At least phone email at least.","start":397.05,"end":400.99,"sentiment":"neutral","sentiment_score":-0.13544627030690512},{"text":"If Bernan, this response today before out, and if not, follow-up.","start":401.05,"end":409.31,"sentiment":"neutral","sentiment_score":-0.16927435045892542}],"sentiment":"neutral","sentiment_score":-0.15514028403494093,"channel":0,"num_words":18,"start":317.98,"end":409.31}]},"summary":{"result":"success","short":"The customer is having trouble with their phone headset and is discussing the issue with the agent. The agent advises the customer to check the website for the correct router and complete the process. The conversation ends with the agent asking the customer to confirm if they received the email and to follow up if needed."},"intents":{"segments":[{"text":"Just see what router you want to avail. Complete details. Process sign up.","start_word":31,"end_word":43,"intents":[{"intent":"Check router details","confidence_score":0.28076982}]},{"text":"So I I'm just following up and checking if you received the email at at the Safeco. I sent you the email. Kindly check, Safeco, that Safeco just fill out every every details that is needed. So Okay.","start_word":51,"end_word":88,"intents":[{"intent":"Check email","confidence_score":0.07504193}]},{"text":"At least phone email at least. If Bernan, this response today before out, and if not, follow-up.","start_word":106,"end_word":122,"intents":[{"intent":"Follow up","confidence_score":0.03278611}]},{"text":"If Bernan, this response today before out, and if not, follow-up.","start_word":112,"end_word":122,"intents":[{"intent":"Provide response","confidence_score":0.03468902}]}]},"sentiments":{"segments":[{"text":"Hi, max volume phone headset max Oh, I thought it's shutting down the receipt. Yeah. So so she had to go with regards with the router. Just check on the website. Just see what router you want to avail. Complete details. Process sign up. Mm-mm. Uh-oh. So reply Uh-oh. Calling from? So I I'm just following up and checking if you received the email at at the Safeco. I sent you the email. Kindly check, Safeco, that Safeco just fill out every every details that is needed. So Okay.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":-0.01590944267809391},{"text":"I can't hear you. I can't understand you.","start_word":89,"end_word":96,"sentiment":"negative","sentiment_score":-0.727380633354187},{"text":"So Oh oh. Before time out reply process. Mm-mm. At least phone email at least. If Bernan, this response today before out, and if not, follow-up.","start_word":97,"end_word":122,"sentiment":"neutral","sentiment_score":-0.18718089163303375}],"average":{"sentiment":"neutral","sentiment_score":-0.1085579408043846}}}}