{"metadata":{"transaction_key":"deprecated","request_id":"019fb552-494d-7821-8cdc-5556c10156dc","sha256":"0d44c6a90b0d2919e5fb23f7298a4ca4267e7b0ef54ec52cc27fcd436cc37166","created":"2026-07-30T23:18:17.923Z","duration":133.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":270,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":300,"output_tokens":300},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":300,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Hello? From Airtel Australia. Yeah. I just wanted to check-in if your Internet service is now online. Mhmm. Okay. But so right now, you still do not have the Internet connection? Okay. I see. Okay. Hang on. Let me just check your account. Hello, Melinda? Yes. Thank you for waiting. May I know the color of the indicator light at the router? Okay. But you still haven't used the Internet? Because your network team said that we have added the credentials to their back end team. So I just wanted to check-in this is there anyone at the house right now that I can call? Okay. Is it okay if you give me a callback once you got home, yeah, to check if the Internet is not working? Okay. Thank you. Bye for now.","confidence":0.9970703,"words":[{"word":"yes","start":2.1599998,"end":2.3999999,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0899425745010376},{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.9316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.15204378962516785},{"word":"good","start":3.04,"end":3.28,"confidence":0.5683594,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3571905791759491},{"word":"morning","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3420058488845825},{"word":"this","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2228880226612091},{"word":"is","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20561806857585907},{"word":"maureen","start":4.08,"end":4.56,"confidence":0.9406738,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.2590635418891907},{"word":"from","start":4.56,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18934260308742523},{"word":"airtel","start":4.7999997,"end":5.2799997,"confidence":0.95410156,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.15476590394973755},{"word":"tech","start":5.2799997,"end":5.52,"confidence":0.96240234,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2238982319831848},{"word":"support","start":5.52,"end":6.02,"confidence":0.9785156,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.1893853545188904},{"word":"hello","start":9.36,"end":9.86,"confidence":0.810791,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.00021523702889680865},{"word":"from","start":12.799999,"end":13.12,"confidence":0.6333008,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.016344869509339333},{"word":"airtel","start":13.12,"end":13.599999,"confidence":0.99934894,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.0217128973454237},{"word":"australia","start":13.599999,"end":14.099999,"confidence":0.7294922,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.03153863176703453},{"word":"yeah","start":16.015,"end":16.255,"confidence":0.96850586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06453978270292282},{"word":"i","start":16.255,"end":16.415,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0150250643491745},{"word":"just","start":16.415,"end":16.575,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02677328512072563},{"word":"wanted","start":16.575,"end":16.895,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.015444334596395493},{"word":"to","start":16.895,"end":17.055,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037203799933195114},{"word":"check-in","start":17.055,"end":17.555,"confidence":0.9944661,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.019450491294264793},{"word":"if","start":17.855,"end":18.355,"confidence":0.79296875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029330138117074966},{"word":"your","start":18.815,"end":19.295,"confidence":0.9536133,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.055250704288482666},{"word":"internet","start":19.295,"end":19.695,"confidence":0.98535156,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0035161152482032776},{"word":"service","start":19.695,"end":20.095,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.020638838410377502},{"word":"is","start":20.095,"end":20.255001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0245232954621315},{"word":"now","start":20.255001,"end":20.575,"confidence":0.7050781,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.02929669618606567},{"word":"online","start":20.575,"end":21.075,"confidence":0.9863281,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.014864936470985413},{"word":"mhmm","start":31.710001,"end":31.87,"confidence":0.9428711,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09713329374790192},{"word":"okay","start":31.87,"end":32.370003,"confidence":0.904541,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06186772882938385},{"word":"but","start":32.75,"end":33.25,"confidence":0.8925781,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07434229552745819},{"word":"so","start":33.870003,"end":34.190002,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08081533014774323},{"word":"right","start":34.190002,"end":34.350002,"confidence":0.9526367,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.100119486451149},{"word":"now","start":34.350002,"end":34.670002,"confidence":0.8391113,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.08994247019290924},{"word":"you","start":34.670002,"end":34.83,"confidence":0.9267578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09963325411081314},{"word":"still","start":34.83,"end":35.15,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14659500122070312},{"word":"do","start":35.15,"end":35.39,"confidence":0.77001953,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12777148187160492},{"word":"not","start":35.39,"end":35.63,"confidence":0.95947266,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1116831973195076},{"word":"have","start":35.63,"end":35.870003,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13498003780841827},{"word":"the","start":35.870003,"end":36.190002,"confidence":0.96875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16439536213874817},{"word":"internet","start":36.190002,"end":36.59,"confidence":0.98291016,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.20240557193756104},{"word":"connection","start":36.59,"end":37.09,"confidence":0.9641113,"punctuated_word":"connection?","sentiment":"neutral","sentiment_score":-0.17445167899131775},{"word":"okay","start":40.510002,"end":40.91,"confidence":0.7663574,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006889566779136658},{"word":"i","start":40.91,"end":41.15,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00131283700466156},{"word":"see","start":41.15,"end":41.65,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.007568714208900928},{"word":"okay","start":45.645,"end":46.145,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006280594505369663},{"word":"hang","start":46.365,"end":46.605,"confidence":0.76660156,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.0036826692521572113},{"word":"on","start":46.605,"end":46.765,"confidence":0.99609375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0030148103833198547},{"word":"let","start":46.765,"end":46.925,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.015542138367891312},{"word":"me","start":46.925,"end":47.005,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02303597517311573},{"word":"just","start":47.005,"end":47.245,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.015287261456251144},{"word":"check","start":47.245,"end":47.485,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02066433802247047},{"word":"your","start":47.485,"end":47.725,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.016851656138896942},{"word":"account","start":47.725,"end":48.225,"confidence":0.83569336,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.017612095922231674},{"word":"hello","start":84.19,"end":84.590004,"confidence":0.9946289,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.04890161752700806},{"word":"melinda","start":84.590004,"end":85.090004,"confidence":0.9824219,"punctuated_word":"Melinda?","sentiment":"neutral","sentiment_score":0.05891251564025879},{"word":"yes","start":86.67,"end":86.91,"confidence":0.9370117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09267181903123856},{"word":"thank","start":86.91,"end":87.15,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27267953753471375},{"word":"you","start":87.15,"end":87.31,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24865007400512695},{"word":"for","start":87.31,"end":87.47,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3100065588951111},{"word":"waiting","start":87.47,"end":87.97,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.3270147442817688},{"word":"may","start":88.19,"end":88.43,"confidence":0.85498047,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.09340137988328934},{"word":"i","start":88.43,"end":88.51,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07729959487915039},{"word":"know","start":88.51,"end":88.75,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.08552256226539612},{"word":"the","start":88.75,"end":88.91,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04400133714079857},{"word":"color","start":88.91,"end":89.23,"confidence":0.99902344,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.04870739206671715},{"word":"of","start":89.23,"end":89.39,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028759218752384182},{"word":"the","start":89.39,"end":89.55,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02745103649795055},{"word":"indicator","start":89.55,"end":90.05,"confidence":1.0,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.03832423686981201},{"word":"light","start":90.11,"end":90.35,"confidence":0.9980469,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.03462237864732742},{"word":"at","start":90.35,"end":90.43,"confidence":0.76464844,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.008432049304246902},{"word":"the","start":90.43,"end":90.590004,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023940302431583405},{"word":"router","start":90.590004,"end":91.090004,"confidence":0.99853516,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.02397496998310089},{"word":"okay","start":95.87,"end":96.37,"confidence":0.953125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07277883589267731},{"word":"but","start":96.815,"end":97.315,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0960807278752327},{"word":"you","start":97.615005,"end":98.115005,"confidence":0.7963867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1127854660153389},{"word":"still","start":98.175,"end":98.495,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15382549166679382},{"word":"haven't","start":98.495,"end":98.815,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.15029408037662506},{"word":"used","start":98.815,"end":99.055,"confidence":0.9951172,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.15247103571891785},{"word":"the","start":99.055,"end":99.295006,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15055464208126068},{"word":"internet","start":99.295006,"end":99.795006,"confidence":0.70080566,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.16574013233184814},{"word":"because","start":100.335,"end":100.575005,"confidence":0.9902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16431322693824768},{"word":"your","start":100.575005,"end":101.075005,"confidence":0.39624023,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13913948833942413},{"word":"network","start":101.375,"end":101.855,"confidence":0.9921875,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.11821746826171876},{"word":"team","start":101.855,"end":102.175,"confidence":0.9941406,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.16271363198757172},{"word":"said","start":102.175,"end":102.415,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.13039617240428925},{"word":"that","start":102.415,"end":102.575005,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1095314919948578},{"word":"we","start":102.575005,"end":102.655,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11064912378787994},{"word":"have","start":102.655,"end":102.895004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09429532289505003},{"word":"added","start":102.895004,"end":103.135,"confidence":0.9970703,"punctuated_word":"added","sentiment":"neutral","sentiment_score":-0.09006233513355255},{"word":"the","start":103.135,"end":103.375,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0787934809923172},{"word":"credentials","start":103.375,"end":103.875,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.08781994879245758},{"word":"to","start":104.015,"end":104.095,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1022477000951767},{"word":"their","start":104.095,"end":104.595,"confidence":0.9980469,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.1403065025806427},{"word":"back","start":104.735,"end":105.055,"confidence":0.76123047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07593444734811783},{"word":"end","start":105.055,"end":105.295006,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.08070415258407593},{"word":"team","start":105.295006,"end":105.795006,"confidence":0.8383789,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.12312469631433488},{"word":"so","start":106.495,"end":106.895004,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06695421040058136},{"word":"i","start":106.895004,"end":107.055,"confidence":0.8769531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057975057512521744},{"word":"just","start":107.055,"end":107.295006,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04392565041780472},{"word":"wanted","start":107.295006,"end":107.615005,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.05074194073677063},{"word":"to","start":107.615005,"end":107.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0580170676112175},{"word":"check-in","start":107.855,"end":108.355,"confidence":1.0,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.047791384160518646},{"word":"this","start":112.990005,"end":113.07001,"confidence":0.96875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1543438285589218},{"word":"is","start":113.15,"end":113.23,"confidence":0.9165039,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13395319879055023},{"word":"there","start":113.23,"end":113.31,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.15101534128189087},{"word":"anyone","start":113.31,"end":113.39,"confidence":0.9970703,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.1535019874572754},{"word":"at","start":113.39,"end":113.630005,"confidence":0.98535156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.12544654309749603},{"word":"the","start":113.630005,"end":113.950005,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14566539227962494},{"word":"house","start":113.950005,"end":114.450005,"confidence":1.0,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.1731351763010025},{"word":"right","start":114.83,"end":115.07,"confidence":0.99316406,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.16957101225852966},{"word":"now","start":115.07,"end":115.310005,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.1975378841161728},{"word":"that","start":115.310005,"end":115.630005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2082868814468384},{"word":"i","start":115.630005,"end":115.71001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2789996266365051},{"word":"can","start":115.71001,"end":116.03001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2815282940864563},{"word":"call","start":116.03001,"end":116.53001,"confidence":0.9848633,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.2392747402191162},{"word":"okay","start":119.23,"end":119.73,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03524504974484444},{"word":"is","start":120.03001,"end":120.19,"confidence":0.9165039,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02530582994222641},{"word":"it","start":120.19,"end":120.350006,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01657690852880478},{"word":"okay","start":120.350006,"end":120.590004,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.014976490288972856},{"word":"if","start":120.590004,"end":120.75,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008568156510591507},{"word":"you","start":120.75,"end":120.990005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002302400767803192},{"word":"give","start":120.990005,"end":121.23,"confidence":0.92578125,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.006906040012836456},{"word":"me","start":121.23,"end":121.47,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.015321947634220123},{"word":"a","start":121.47,"end":121.55,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008774450048804283},{"word":"callback","start":121.55,"end":122.05,"confidence":0.9970703,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.023658806458115578},{"word":"once","start":123.475,"end":123.795,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.041755057871341705},{"word":"you","start":123.795,"end":123.955,"confidence":0.95947266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028446249663829803},{"word":"got","start":123.955,"end":124.115,"confidence":0.7792969,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0323510505259037},{"word":"home","start":124.115,"end":124.435,"confidence":0.94018555,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":-0.03129297122359276},{"word":"yeah","start":124.435,"end":124.835,"confidence":0.9995117,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.030265167355537415},{"word":"to","start":124.835,"end":125.235,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02593647688627243},{"word":"check","start":125.235,"end":125.735,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.026288360357284542},{"word":"if","start":126.115,"end":126.435,"confidence":0.97509766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12047607451677322},{"word":"the","start":126.435,"end":126.595,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2318018674850464},{"word":"internet","start":126.595,"end":127.095,"confidence":0.98828125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.18060289323329928},{"word":"is","start":127.155,"end":127.315,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.23623397946357727},{"word":"not","start":127.315,"end":127.555,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.197766974568367},{"word":"working","start":127.555,"end":128.055,"confidence":0.99658203,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":-0.13813172280788422},{"word":"okay","start":130.435,"end":130.835,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1343444287776947},{"word":"thank","start":130.835,"end":131.075,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27115359902381897},{"word":"you","start":131.075,"end":131.315,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2489340901374817},{"word":"bye","start":131.315,"end":131.475,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16462591290473938},{"word":"for","start":131.475,"end":131.715,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1220889464020729},{"word":"now","start":131.715,"end":132.215,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.12812690436840057}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen from Airtel tech support. Hello?\n\nFrom Airtel Australia. Yeah. I just wanted to check-in if your Internet service is now online. Mhmm. Okay.\n\nBut so right now, you still do not have the Internet connection? Okay. I see. Okay. Hang on.\n\nLet me just check your account. Hello, Melinda? Yes. Thank you for waiting. May I know the color of the indicator light at the router?\n\nOkay. But you still haven't used the Internet? Because your network team said that we have added the credentials to their back end team. So I just wanted to check-in this is there anyone at the house right now that I can call? Okay.\n\nIs it okay if you give me a callback once you got home, yeah, to check if the Internet is not working? Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0899425745010376},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15204378962516785},{"text":"Good morning.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3495982140302658},{"text":"This is Maureen from Airtel tech support.","start":3.6799998,"end":6.02,"sentiment":"neutral","sentiment_score":0.2064231038093567},{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.00021523702889680865}],"sentiment":"neutral","sentiment_score":0.19882744015194476,"num_words":12,"start":2.1599998,"end":9.86},{"sentences":[{"text":"From Airtel Australia.","start":12.799999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.023198799540599186},{"text":"Yeah.","start":16.015,"end":16.255,"sentiment":"neutral","sentiment_score":0.06453978270292282},{"text":"I just wanted to check-in if your Internet service is now online.","start":16.255,"end":21.075,"sentiment":"neutral","sentiment_score":0.021212966336558264},{"text":"Mhmm.","start":31.710001,"end":31.87,"sentiment":"neutral","sentiment_score":-0.09713329374790192},{"text":"Okay.","start":31.87,"end":32.370003,"sentiment":"neutral","sentiment_score":-0.06186772882938385}],"sentiment":"neutral","sentiment_score":0.012760597488118542,"num_words":18,"start":12.799999,"end":32.370003},{"sentences":[{"text":"But so right now, you still do not have the Internet connection?","start":32.75,"end":37.09,"sentiment":"neutral","sentiment_score":-0.1255945973098278},{"text":"Okay.","start":40.510002,"end":40.91,"sentiment":"neutral","sentiment_score":-0.006889566779136658},{"text":"I see.","start":40.91,"end":41.65,"sentiment":"neutral","sentiment_score":0.004440775606781244},{"text":"Okay.","start":45.645,"end":46.145,"sentiment":"neutral","sentiment_score":0.006280594505369663},{"text":"Hang on.","start":46.365,"end":46.765,"sentiment":"neutral","sentiment_score":0.003348739817738533}],"sentiment":"neutral","sentiment_score":-0.08289806161903673,"num_words":18,"start":32.75,"end":46.765},{"sentences":[{"text":"Let me just check your account.","start":46.765,"end":48.225,"sentiment":"neutral","sentiment_score":0.01816557751347621},{"text":"Hello, Melinda?","start":84.19,"end":85.090004,"sentiment":"neutral","sentiment_score":0.05390706658363342},{"text":"Yes.","start":86.67,"end":86.91,"sentiment":"neutral","sentiment_score":0.09267181903123856},{"text":"Thank you for waiting.","start":86.91,"end":87.97,"sentiment":"neutral","sentiment_score":0.28958772867918015},{"text":"May I know the color of the indicator light at the router?","start":88.19,"end":91.090004,"sentiment":"neutral","sentiment_score":0.044536371560146414}],"sentiment":"neutral","sentiment_score":0.08009067162871361,"num_words":25,"start":46.765,"end":91.090004},{"sentences":[{"text":"Okay.","start":95.87,"end":96.37,"sentiment":"neutral","sentiment_score":-0.07277883589267731},{"text":"But you still haven't used the Internet?","start":96.815,"end":99.795006,"sentiment":"neutral","sentiment_score":-0.14025022515228816},{"text":"Because your network team said that we have added the credentials to their back end team.","start":100.335,"end":105.795006,"sentiment":"neutral","sentiment_score":-0.11301557440310717},{"text":"So I just wanted to check-in this is there anyone at the house right now that I can call?","start":106.495,"end":116.53001,"sentiment":"neutral","sentiment_score":-0.1440876430194629},{"text":"Okay.","start":119.23,"end":119.73,"sentiment":"neutral","sentiment_score":-0.03524504974484444}],"sentiment":"neutral","sentiment_score":-0.12808386067097838,"num_words":44,"start":95.87,"end":119.73},{"sentences":[{"text":"Is it okay if you give me a callback once you got home, yeah, to check if the Internet is not working?","start":120.03001,"end":128.055,"sentiment":"neutral","sentiment_score":-0.06484561650590463},{"text":"Okay.","start":130.435,"end":130.835,"sentiment":"neutral","sentiment_score":0.1343444287776947},{"text":"Thank you.","start":130.835,"end":131.315,"sentiment":"neutral","sentiment_score":0.26004384458065033},{"text":"Bye for now.","start":131.315,"end":132.215,"sentiment":"neutral","sentiment_score":0.1382805878917376}],"sentiment":"neutral","sentiment_score":-0.012761774339846202,"num_words":28,"start":120.03001,"end":132.215}]}}]},{"alternatives":[{"transcript":"I'm speaking. Sorry. Where where are you from? Yes. Well, it wasn't last night. I spent about two hours with someone, and they told me it was a Linham problem. That is correct. Yes. Not at the moment because I am at work. Yeah. But I can't do anything. I'm at work. Not at no. I'm if I'm at work. Sure. Yeah. Okay. Thank you.","confidence":0.9921875,"words":[{"word":"i'm","start":0.0,"end":0.16,"confidence":0.6196289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012548225931823254},{"word":"speaking","start":0.16,"end":0.65999997,"confidence":0.7910156,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.021476903930306435},{"word":"sorry","start":8.559999,"end":8.8,"confidence":0.9650879,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0009765923023223877},{"word":"where","start":8.8,"end":9.04,"confidence":0.99121094,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.02659207582473755},{"word":"where","start":9.04,"end":9.28,"confidence":0.9375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.007003065198659897},{"word":"are","start":9.28,"end":9.36,"confidence":0.84472656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.000991474837064743},{"word":"you","start":9.36,"end":9.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0007333271205425262},{"word":"from","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.013441033661365507},{"word":"yes","start":15.12,"end":15.465,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05927322804927826},{"word":"well","start":23.465,"end":23.705,"confidence":0.95458984,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.2285897731781006},{"word":"it","start":23.705,"end":23.865,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.28249722719192505},{"word":"wasn't","start":23.865,"end":24.265,"confidence":1.0,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.2710789442062378},{"word":"last","start":24.265,"end":24.505001,"confidence":0.9980469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.30049964785575867},{"word":"night","start":24.505001,"end":24.665,"confidence":0.96972656,"punctuated_word":"night.","sentiment":"negative","sentiment_score":-0.3360859453678131},{"word":"i","start":24.665,"end":24.825,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2903261184692383},{"word":"spent","start":24.825,"end":25.064999,"confidence":0.83447266,"punctuated_word":"spent","sentiment":"neutral","sentiment_score":-0.2228065729141235},{"word":"about","start":25.064999,"end":25.305,"confidence":0.96240234,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.28761646151542664},{"word":"two","start":25.305,"end":25.465,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.3199850022792816},{"word":"hours","start":25.465,"end":25.785,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.2765171527862549},{"word":"with","start":25.785,"end":25.945,"confidence":0.9892578,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3150847554206848},{"word":"someone","start":25.945,"end":26.445,"confidence":0.86499023,"punctuated_word":"someone,","sentiment":"neutral","sentiment_score":-0.2926476001739502},{"word":"and","start":26.665,"end":26.904999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24930107593536377},{"word":"they","start":26.904999,"end":27.145,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.3198592960834503},{"word":"told","start":27.145,"end":27.305,"confidence":0.99902344,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.31125789880752563},{"word":"me","start":27.305,"end":27.465,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.3541313707828522},{"word":"it","start":27.465,"end":27.625,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.36661991477012634},{"word":"was","start":27.625,"end":27.785,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.3290589153766632},{"word":"a","start":27.785,"end":27.945,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3321247100830078},{"word":"linham","start":27.945,"end":28.425,"confidence":0.7272949,"punctuated_word":"Linham","sentiment":"negative","sentiment_score":-0.3899697661399842},{"word":"problem","start":28.425,"end":28.925,"confidence":0.99853516,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.2855973541736603},{"word":"that","start":37.73,"end":37.97,"confidence":0.9472656,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.008712220937013626},{"word":"is","start":37.97,"end":38.21,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007139250636100769},{"word":"correct","start":38.21,"end":38.71,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":-0.010093165561556816},{"word":"yes","start":85.69499,"end":86.19499,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06041684001684189},{"word":"not","start":92.03999,"end":92.28,"confidence":0.8647461,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.18732017278671265},{"word":"at","start":92.28,"end":92.439995,"confidence":0.9902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.21537378430366516},{"word":"the","start":92.439995,"end":92.52,"confidence":0.8618164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2094873338937759},{"word":"moment","start":92.52,"end":92.84,"confidence":0.9951172,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.2520405352115631},{"word":"because","start":92.84,"end":93.079994,"confidence":0.8105469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2783614993095398},{"word":"i","start":93.079994,"end":93.159996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23394367098808289},{"word":"am","start":93.159996,"end":93.32,"confidence":0.6381836,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.23630596697330475},{"word":"at","start":93.32,"end":93.479996,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2565225064754486},{"word":"work","start":93.479996,"end":93.979996,"confidence":1.0,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.194821298122406},{"word":"yeah","start":109.075,"end":109.315,"confidence":0.82910156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12328125536441804},{"word":"but","start":109.315,"end":109.475,"confidence":0.56347656,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2126818299293518},{"word":"i","start":109.475,"end":109.555,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3234301805496216},{"word":"can't","start":109.555,"end":109.795,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2833561897277832},{"word":"do","start":109.795,"end":109.955,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3606569468975067},{"word":"anything","start":109.955,"end":110.275,"confidence":0.9506836,"punctuated_word":"anything.","sentiment":"negative","sentiment_score":-0.3742148280143738},{"word":"i'm","start":110.275,"end":110.435,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2497566193342209},{"word":"at","start":110.435,"end":110.595,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.22721074521541595},{"word":"work","start":110.595,"end":111.095,"confidence":1.0,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.23039177060127256},{"word":"not","start":115.11,"end":115.35,"confidence":0.875,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1894090473651886},{"word":"at","start":115.35,"end":115.590004,"confidence":0.8232422,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2421787977218628},{"word":"no","start":116.79,"end":117.07,"confidence":0.7631836,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.23055097460746765},{"word":"i'm","start":117.07,"end":117.35,"confidence":0.8820801,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21470654010772705},{"word":"if","start":117.51,"end":117.67,"confidence":0.78027344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17775702476501465},{"word":"i'm","start":117.67,"end":117.83,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1887652575969696},{"word":"at","start":117.83,"end":118.07,"confidence":0.95166016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18018953502178192},{"word":"work","start":118.07,"end":118.57,"confidence":0.9980469,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.1842604428529739},{"word":"sure","start":123.03,"end":123.53,"confidence":0.9797363,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.007222963497042656},{"word":"yeah","start":125.27687,"end":125.77687,"confidence":0.88134766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06813637912273407},{"word":"okay","start":128.87688,"end":129.35687,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03465123474597931},{"word":"thank","start":129.35687,"end":129.59688,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16232061386108398},{"word":"you","start":129.59688,"end":130.09688,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09891393780708312}],"paragraphs":{"transcript":"\nI'm speaking. Sorry. Where where are you from? Yes. Well, it wasn't last night.\n\nI spent about two hours with someone, and they told me it was a Linham problem. That is correct. Yes. Not at the moment because I am at work. Yeah.\n\nBut I can't do anything. I'm at work. Not at no. I'm if I'm at work. Sure.\n\nYeah. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"I'm speaking.","start":0.0,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.017012564931064844},{"text":"Sorry.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":-0.0009765923023223877},{"text":"Where where are you from?","start":8.8,"end":9.94,"sentiment":"neutral","sentiment_score":-0.004375781863927841},{"text":"Yes.","start":15.12,"end":15.465,"sentiment":"neutral","sentiment_score":0.05927322804927826},{"text":"Well, it wasn't last night.","start":23.465,"end":24.665,"sentiment":"neutral","sentiment_score":-0.28375030755996705}],"sentiment":"neutral","sentiment_score":-0.09630776296502777,"num_words":14,"start":0.0,"end":24.665},{"sentences":[{"text":"I spent about two hours with someone, and they told me it was a Linham problem.","start":24.665,"end":28.925,"sentiment":"neutral","sentiment_score":-0.3089314978569746},{"text":"That is correct.","start":37.73,"end":38.71,"sentiment":"neutral","sentiment_score":-0.008648212378223738},{"text":"Yes.","start":85.69499,"end":86.19499,"sentiment":"neutral","sentiment_score":0.06041684001684189},{"text":"Not at the moment because I am at work.","start":92.03999,"end":93.979996,"sentiment":"neutral","sentiment_score":-0.22935297422938877},{"text":"Yeah.","start":109.075,"end":109.315,"sentiment":"neutral","sentiment_score":-0.12328125536441804}],"sentiment":"neutral","sentiment_score":-0.23652965954194466,"num_words":30,"start":24.665,"end":109.315},{"sentences":[{"text":"But I can't do anything.","start":109.315,"end":110.275,"sentiment":"neutral","sentiment_score":-0.3108679950237274},{"text":"I'm at work.","start":110.275,"end":111.095,"sentiment":"neutral","sentiment_score":-0.23578637838363647},{"text":"Not at no.","start":115.11,"end":117.07,"sentiment":"neutral","sentiment_score":-0.220712939898173},{"text":"I'm if I'm at work.","start":117.07,"end":118.57,"sentiment":"neutral","sentiment_score":-0.18913576006889343},{"text":"Sure.","start":123.03,"end":123.53,"sentiment":"neutral","sentiment_score":-0.007222963497042656}],"sentiment":"neutral","sentiment_score":-0.22804351140032797,"num_words":17,"start":109.315,"end":123.53},{"sentences":[{"text":"Yeah.","start":125.27687,"end":125.77687,"sentiment":"neutral","sentiment_score":-0.06813637912273407},{"text":"Okay.","start":128.87688,"end":129.35687,"sentiment":"neutral","sentiment_score":0.03465123474597931},{"text":"Thank you.","start":129.35687,"end":130.09688,"sentiment":"neutral","sentiment_score":0.13061727583408356}],"sentiment":"neutral","sentiment_score":0.05693735182285309,"num_words":4,"start":125.27687,"end":130.09688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Sorry. Where where are you\n\nChannel 0: Hello?\n\nChannel 1: from?\n\nChannel 0: From Airtel Australia.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to check-in if your Internet service is now online.\n\nChannel 1: Well, it wasn't last night. I spent about two hours with someone, and they told me it was a Linham problem.\n\nChannel 0: Mhmm. Okay. But so right now, you still do not have the Internet connection?\n\nChannel 1: That is correct.\n\nChannel 0: Okay. I see. Okay. Hang on. Let me just check your account.\n\nHello, Melinda?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. May I know the color of the indicator light at the router?\n\nChannel 1: Not at the moment because I am at work.\n\nChannel 0: Okay. But you still haven't used the Internet? Because your network team said that we have added the credentials to their back end team. So I just wanted to check-in\n\nChannel 1: Yeah. But I can't do anything. I'm at work.\n\nChannel 0: this is there anyone at the house right now\n\nChannel 1: Not\n\nChannel 0: that\n\nChannel 1: at\n\nChannel 0: I can call?\n\nChannel 1: no. I'm if I'm at work.\n\nChannel 0: Okay. Is it okay if you give me a callback\n\nChannel 1: Sure.\n\nChannel 0: once you got home, yeah, to check\n\nChannel 1: Yeah.\n\nChannel 0: if the Internet is not working?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"I'm speaking.","start":0.0,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.017012564931064844}],"sentiment":"neutral","sentiment_score":0.017012564931064844,"channel":1,"num_words":2,"start":0.0,"end":0.65999997},{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0899425745010376},{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15204378962516785},{"text":"Good morning.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3495982140302658},{"text":"This is Maureen from Airtel tech support.","start":3.6799998,"end":6.02,"sentiment":"neutral","sentiment_score":0.2064231038093567}],"sentiment":"neutral","sentiment_score":0.2169222289865667,"channel":0,"num_words":11,"start":2.1599998,"end":6.02},{"sentences":[{"text":"Sorry.","start":8.559999,"end":8.8,"sentiment":"neutral","sentiment_score":-0.0009765923023223877},{"text":"Where where are you","start":8.8,"end":9.44,"sentiment":"neutral","sentiment_score":-0.008829985745251179}],"sentiment":"neutral","sentiment_score":-0.00725930705666542,"channel":1,"num_words":5,"start":8.559999,"end":9.44},{"sentences":[{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.00021523702889680865}],"sentiment":"neutral","sentiment_score":-0.00021523702889680865,"channel":0,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"from?","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.013441033661365507}],"sentiment":"neutral","sentiment_score":0.013441033661365507,"channel":1,"num_words":1,"start":9.44,"end":9.94},{"sentences":[{"text":"From Airtel Australia.","start":12.799999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.023198799540599186}],"sentiment":"neutral","sentiment_score":0.023198799540599186,"channel":0,"num_words":3,"start":12.799999,"end":14.099999},{"sentences":[{"text":"Yes.","start":15.12,"end":15.465,"sentiment":"neutral","sentiment_score":0.05927322804927826}],"sentiment":"neutral","sentiment_score":0.05927322804927826,"channel":1,"num_words":1,"start":15.12,"end":15.465},{"sentences":[{"text":"Yeah.","start":16.015,"end":16.255,"sentiment":"neutral","sentiment_score":0.06453978270292282},{"text":"I just wanted to check-in if your Internet service is now online.","start":16.255,"end":21.075,"sentiment":"neutral","sentiment_score":0.021212966336558264}],"sentiment":"neutral","sentiment_score":0.024545798364740152,"channel":0,"num_words":13,"start":16.015,"end":21.075},{"sentences":[{"text":"Well, it wasn't last night.","start":23.465,"end":24.665,"sentiment":"neutral","sentiment_score":-0.28375030755996705},{"text":"I spent about two hours with someone, and they told me it was a Linham problem.","start":24.665,"end":28.925,"sentiment":"neutral","sentiment_score":-0.3089314978569746}],"sentiment":"neutral","sentiment_score":-0.3029359763576871,"channel":1,"num_words":21,"start":23.465,"end":28.925},{"sentences":[{"text":"Mhmm.","start":31.710001,"end":31.87,"sentiment":"neutral","sentiment_score":-0.09713329374790192},{"text":"Okay.","start":31.87,"end":32.370003,"sentiment":"neutral","sentiment_score":-0.06186772882938385},{"text":"But so right now, you still do not have the Internet connection?","start":32.75,"end":37.09,"sentiment":"neutral","sentiment_score":-0.1255945973098278}],"sentiment":"neutral","sentiment_score":-0.11900972787822996,"channel":0,"num_words":14,"start":31.710001,"end":37.09},{"sentences":[{"text":"That is correct.","start":37.73,"end":38.71,"sentiment":"neutral","sentiment_score":-0.008648212378223738}],"sentiment":"neutral","sentiment_score":-0.008648212378223738,"channel":1,"num_words":3,"start":37.73,"end":38.71},{"sentences":[{"text":"Okay.","start":40.510002,"end":40.91,"sentiment":"neutral","sentiment_score":-0.006889566779136658},{"text":"I see.","start":40.91,"end":41.65,"sentiment":"neutral","sentiment_score":0.004440775606781244},{"text":"Okay.","start":45.645,"end":46.145,"sentiment":"neutral","sentiment_score":0.006280594505369663},{"text":"Hang on.","start":46.365,"end":46.765,"sentiment":"neutral","sentiment_score":0.003348739817738533},{"text":"Let me just check your account.","start":46.765,"end":48.225,"sentiment":"neutral","sentiment_score":0.01816557751347621}],"sentiment":"neutral","sentiment_score":0.01033029363801082,"channel":0,"num_words":12,"start":40.510002,"end":48.225},{"sentences":[{"text":"Hello, Melinda?","start":84.19,"end":85.090004,"sentiment":"neutral","sentiment_score":0.05390706658363342}],"sentiment":"neutral","sentiment_score":0.05390706658363342,"channel":0,"num_words":2,"start":84.19,"end":85.090004},{"sentences":[{"text":"Yes.","start":85.69499,"end":86.19499,"sentiment":"neutral","sentiment_score":0.06041684001684189}],"sentiment":"neutral","sentiment_score":0.06041684001684189,"channel":1,"num_words":1,"start":85.69499,"end":86.19499},{"sentences":[{"text":"Yes.","start":86.67,"end":86.91,"sentiment":"neutral","sentiment_score":0.09267181903123856},{"text":"Thank you for waiting.","start":86.91,"end":87.97,"sentiment":"neutral","sentiment_score":0.28958772867918015},{"text":"May I know the color of the indicator light at the router?","start":88.19,"end":91.090004,"sentiment":"neutral","sentiment_score":0.044536371560146414}],"sentiment":"neutral","sentiment_score":0.105027011321748,"channel":0,"num_words":17,"start":86.67,"end":91.090004},{"sentences":[{"text":"Not at the moment because I am at work.","start":92.03999,"end":93.979996,"sentiment":"neutral","sentiment_score":-0.22935297422938877}],"sentiment":"neutral","sentiment_score":-0.22935297422938877,"channel":1,"num_words":9,"start":92.03999,"end":93.979996},{"sentences":[{"text":"Okay.","start":95.87,"end":96.37,"sentiment":"neutral","sentiment_score":-0.07277883589267731},{"text":"But you still haven't used the Internet?","start":96.815,"end":99.795006,"sentiment":"neutral","sentiment_score":-0.14025022515228816},{"text":"Because your network team said that we have added the credentials to their back end team.","start":100.335,"end":105.795006,"sentiment":"neutral","sentiment_score":-0.11301557440310717},{"text":"So I just wanted to check-in","start":106.495,"end":108.355,"sentiment":"neutral","sentiment_score":-0.054234218473235764}],"sentiment":"neutral","sentiment_score":-0.10627283044159412,"channel":0,"num_words":30,"start":95.87,"end":108.355},{"sentences":[{"text":"Yeah.","start":109.075,"end":109.315,"sentiment":"neutral","sentiment_score":-0.12328125536441804},{"text":"But I can't do anything.","start":109.315,"end":110.275,"sentiment":"neutral","sentiment_score":-0.3108679950237274},{"text":"I'm at work.","start":110.275,"end":111.095,"sentiment":"neutral","sentiment_score":-0.23578637838363647}],"sentiment":"neutral","sentiment_score":-0.26499781840377384,"channel":1,"num_words":9,"start":109.075,"end":111.095},{"sentences":[{"text":"this is there anyone at the house right now","start":112.990005,"end":115.310005,"sentiment":"neutral","sentiment_score":-0.1560189293490516}],"sentiment":"neutral","sentiment_score":-0.1560189293490516,"channel":0,"num_words":9,"start":112.990005,"end":115.310005},{"sentences":[{"text":"Not","start":115.11,"end":115.35,"sentiment":"neutral","sentiment_score":-0.1894090473651886}],"sentiment":"neutral","sentiment_score":-0.1894090473651886,"channel":1,"num_words":1,"start":115.11,"end":115.35},{"sentences":[{"text":"that","start":115.310005,"end":115.630005,"sentiment":"neutral","sentiment_score":-0.2082868814468384}],"sentiment":"neutral","sentiment_score":-0.2082868814468384,"channel":0,"num_words":1,"start":115.310005,"end":115.630005},{"sentences":[{"text":"at","start":115.35,"end":115.590004,"sentiment":"neutral","sentiment_score":-0.2421787977218628}],"sentiment":"neutral","sentiment_score":-0.2421787977218628,"channel":1,"num_words":1,"start":115.35,"end":115.590004},{"sentences":[{"text":"I can call?","start":115.630005,"end":116.53001,"sentiment":"neutral","sentiment_score":-0.26660088698069256}],"sentiment":"neutral","sentiment_score":-0.26660088698069256,"channel":0,"num_words":3,"start":115.630005,"end":116.53001},{"sentences":[{"text":"no.","start":116.79,"end":117.07,"sentiment":"neutral","sentiment_score":-0.23055097460746765},{"text":"I'm if I'm at work.","start":117.07,"end":118.57,"sentiment":"neutral","sentiment_score":-0.18913576006889343}],"sentiment":"neutral","sentiment_score":-0.19603829582532248,"channel":1,"num_words":6,"start":116.79,"end":118.57},{"sentences":[{"text":"Okay.","start":119.23,"end":119.73,"sentiment":"neutral","sentiment_score":-0.03524504974484444},{"text":"Is it okay if you give me a callback","start":120.03001,"end":122.05,"sentiment":"neutral","sentiment_score":-0.011694968574576907}],"sentiment":"neutral","sentiment_score":-0.01404997669160366,"channel":0,"num_words":10,"start":119.23,"end":122.05},{"sentences":[{"text":"Sure.","start":123.03,"end":123.53,"sentiment":"neutral","sentiment_score":-0.007222963497042656}],"sentiment":"neutral","sentiment_score":-0.007222963497042656,"channel":1,"num_words":1,"start":123.03,"end":123.53},{"sentences":[{"text":"once you got home, yeah, to check","start":123.475,"end":125.735,"sentiment":"neutral","sentiment_score":-0.03090504769768034}],"sentiment":"neutral","sentiment_score":-0.03090504769768034,"channel":0,"num_words":7,"start":123.475,"end":125.735},{"sentences":[{"text":"Yeah.","start":125.27687,"end":125.77687,"sentiment":"neutral","sentiment_score":-0.06813637912273407}],"sentiment":"neutral","sentiment_score":-0.06813637912273407,"channel":1,"num_words":1,"start":125.27687,"end":125.77687},{"sentences":[{"text":"if the Internet is not working?","start":126.115,"end":128.055,"sentiment":"neutral","sentiment_score":-0.18416891867915788}],"sentiment":"neutral","sentiment_score":-0.18416891867915788,"channel":0,"num_words":6,"start":126.115,"end":128.055},{"sentences":[{"text":"Okay.","start":128.87688,"end":129.35687,"sentiment":"neutral","sentiment_score":0.03465123474597931},{"text":"Thank you.","start":129.35687,"end":130.09688,"sentiment":"neutral","sentiment_score":0.13061727583408356}],"sentiment":"neutral","sentiment_score":0.09862859547138214,"channel":1,"num_words":3,"start":128.87688,"end":130.09688},{"sentences":[{"text":"Okay.","start":130.435,"end":130.835,"sentiment":"neutral","sentiment_score":0.1343444287776947},{"text":"Thank you.","start":130.835,"end":131.315,"sentiment":"neutral","sentiment_score":0.26004384458065033},{"text":"Bye for now.","start":131.315,"end":132.215,"sentiment":"neutral","sentiment_score":0.1382805878917376}],"sentiment":"neutral","sentiment_score":0.17821231360236803,"channel":0,"num_words":6,"start":130.435,"end":132.215}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer to check if their internet service is now online. The customer has not used the internet yet and the representative confirms that the back-end team has added credentials to their system. The representative asks the customer to call back once they have returned from work to check if the internet is working again."},"intents":{"segments":[{"text":"I just wanted to check-in if your Internet service is now online.","start_word":25,"end_word":36,"intents":[{"intent":"Check internet connection","confidence_score":0.31181803}]},{"text":"But I can't do anything. I'm at work. this is there anyone at the house right now Not that at I can call?","start_word":147,"end_word":169,"intents":[{"intent":"Express frustration","confidence_score":0.00022197151}]},{"text":"Is it okay if you give me a callback Sure.","start_word":177,"end_word":186,"intents":[{"intent":"Request callback","confidence_score":0.80687857}]}]},"sentiments":{"segments":[{"text":"I'm speaking. Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06273014098405838},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3470674455165863},{"text":"This is Maureen from Airtel tech support. Sorry. Where where are Hello? you from? From Airtel Australia. Yes. Yeah. I just wanted to check-in if your Internet service is now online. Well, it wasn't last night. I spent about two hours with someone, and they told me it was a Linham problem. Mhmm. Okay. But so right now, you still do not have the Internet connection? That is correct. Okay. I see. Okay. Hang on. Let me just check your account. Hello, Melinda? Yes. Yes. Thank you for waiting. May I know the color of the indicator light at the router? Not at the moment because I am at work. Okay. But you still haven't used the Internet? Because your network team said that we have added the credentials to their back end team. So I just wanted to check-in Yeah. But I can't do anything. I'm at work. this is there anyone at the house right now Not that at I can call? no. I'm if I'm at work. Okay. Is it okay if you give me a callback Sure. once you got home, yeah, to check Yeah. if the Internet is not working? Okay. Thank you. Okay. Thank you. Bye for now.","start_word":6,"end_word":209,"sentiment":"neutral","sentiment_score":-0.07355248928070068}],"average":{"sentiment":"neutral","sentiment_score":-0.06525781631469726}}}}