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to High Trans Express. If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4.\n\nAnd for all other inquiries, please press 0. Parts Trans Express. This is Lana. He doesn't work as a company anymore. Not at this present point in time, but you can send an email to info at h I oh, not info.\n\nSorry. Help desk @athi-trans.com.a u. K. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to High Trans Express.","start":0.96,"end":2.6599998,"sentiment":"positive","sentiment_score":0.3600358247756958},{"text":"If you wish to make a booking, press 1.","start":2.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.20162459711233774},{"text":"For all freight inquiries, press 2.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":0.11305675779779752},{"text":"To talk to our sales team, press 3.","start":7.3599997,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1013494823127985},{"text":"To talk to our accounts department, press 4.","start":9.5199995,"end":11.86,"sentiment":"neutral","sentiment_score":0.0671995785087347}],"sentiment":"neutral","sentiment_score":0.15670926475690472,"num_words":36,"start":0.96,"end":11.86},{"sentences":[{"text":"And for all other inquiries, please press 0.","start":11.92,"end":14.5,"sentiment":"neutral","sentiment_score":0.046917984494939446},{"text":"Parts Trans Express.","start":34.14,"end":35.02,"sentiment":"neutral","sentiment_score":0.041791558265686035},{"text":"This is Lana.","start":35.02,"end":35.84,"sentiment":"neutral","sentiment_score":0.06631544853250186},{"text":"He doesn't work as a company anymore.","start":41.26,"end":42.96,"sentiment":"neutral","sentiment_score":-0.139817119709083},{"text":"Not at this present point in time, but you can send an email to info at h I oh, not info.","start":50.655,"end":56.495,"sentiment":"neutral","sentiment_score":-0.13113764957303092}],"sentiment":"neutral","sentiment_score":-0.07221299006293218,"num_words":42,"start":11.92,"end":56.495},{"sentences":[{"text":"Sorry.","start":56.495,"end":56.995,"sentiment":"neutral","sentiment_score":-0.14050258696079254},{"text":"Help desk @athi-trans.com.a u.","start":57.6,"end":63.3,"sentiment":"neutral","sentiment_score":-0.06069955066777766},{"text":"K.","start":65.84,"end":66.34,"sentiment":"neutral","sentiment_score":0.13636243343353271},{"text":"Have a good day.","start":66.799995,"end":67.92,"sentiment":"positive","sentiment_score":0.4688691049814224},{"text":"Bye.","start":67.92,"end":68.42,"sentiment":"neutral","sentiment_score":0.17890851199626925}],"sentiment":"neutral","sentiment_score":0.16431332506578078,"num_words":11,"start":56.495,"end":68.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to High Trans Express. If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4.\n\nAnd for all other inquiries, please press 0. Parts Trans Express. This is Lana.\n\nChannel 0: Yes. Good morning. I'm looking for Lloyd Lloyd Jones.\n\nChannel 1: He doesn't work as a company anymore.\n\nChannel 0: Oh, I see. Any replacement of him or IT manager available to speak with?\n\nChannel 1: Not at this present point in time, but you can send an email to info\n\nChannel 0: Mhmm.\n\nChannel 1: at h I oh, not info. Sorry. Help desk\n\nChannel 0: Okay.\n\nChannel 1: @athi-trans.com.a\n\nChannel 0: Mhmm.\n\nChannel 1: u.\n\nChannel 0: Okay. I'll make a note.\n\nChannel 1: K.\n\nChannel 0: Thank you.\n\nChannel 1: Have a good day. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to High Trans Express.","start":0.96,"end":2.6599998,"sentiment":"positive","sentiment_score":0.3600358247756958},{"text":"If you wish to make a booking, press 1.","start":2.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.20162459711233774},{"text":"For all freight inquiries, press 2.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":0.11305675779779752},{"text":"To talk to our sales team, press 3.","start":7.3599997,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1013494823127985},{"text":"To talk to our accounts department, press 4.","start":9.5199995,"end":11.86,"sentiment":"neutral","sentiment_score":0.0671995785087347}],"sentiment":"neutral","sentiment_score":0.15670926475690472,"channel":1,"num_words":36,"start":0.96,"end":11.86},{"sentences":[{"text":"And for all other inquiries, please press 0.","start":11.92,"end":14.5,"sentiment":"neutral","sentiment_score":0.046917984494939446},{"text":"Parts Trans Express.","start":34.14,"end":35.02,"sentiment":"neutral","sentiment_score":0.041791558265686035},{"text":"This is Lana.","start":35.02,"end":35.84,"sentiment":"neutral","sentiment_score":0.06631544853250186}],"sentiment":"neutral","sentiment_score":0.049976064025291374,"channel":1,"num_words":14,"start":11.92,"end":35.84},{"sentences":[{"text":"Yes.","start":36.96,"end":37.28,"sentiment":"neutral","sentiment_score":0.16268125176429749},{"text":"Good morning.","start":37.28,"end":38.0,"sentiment":"neutral","sentiment_score":0.3027183711528778},{"text":"I'm looking for Lloyd Lloyd Jones.","start":38.0,"end":40.5,"sentiment":"neutral","sentiment_score":0.030399597870806854}],"sentiment":"neutral","sentiment_score":0.10561284236609936,"channel":0,"num_words":9,"start":36.96,"end":40.5},{"sentences":[{"text":"He doesn't work as a company anymore.","start":41.26,"end":42.96,"sentiment":"neutral","sentiment_score":-0.139817119709083}],"sentiment":"neutral","sentiment_score":-0.139817119709083,"channel":1,"num_words":7,"start":41.26,"end":42.96},{"sentences":[{"text":"Oh, I see.","start":43.914997,"end":45.055,"sentiment":"neutral","sentiment_score":-0.02214998130997022},{"text":"Any replacement of him or IT manager available to speak with?","start":45.434998,"end":49.614998,"sentiment":"neutral","sentiment_score":-0.04561881416223266}],"sentiment":"neutral","sentiment_score":-0.040589778551033566,"channel":0,"num_words":14,"start":43.914997,"end":49.614998},{"sentences":[{"text":"Not at this present point in time, but you can send an email to info","start":50.655,"end":53.795,"sentiment":"neutral","sentiment_score":-0.1446165939172109}],"sentiment":"neutral","sentiment_score":-0.1446165939172109,"channel":1,"num_words":15,"start":50.655,"end":53.795},{"sentences":[{"text":"Mhmm.","start":54.475,"end":54.975,"sentiment":"neutral","sentiment_score":-0.06961525231599808}],"sentiment":"neutral","sentiment_score":-0.06961525231599808,"channel":0,"num_words":1,"start":54.475,"end":54.975},{"sentences":[{"text":"at h I oh, not info.","start":54.895,"end":56.495,"sentiment":"neutral","sentiment_score":-0.097440288712581},{"text":"Sorry.","start":56.495,"end":56.995,"sentiment":"neutral","sentiment_score":-0.14050258696079254},{"text":"Help desk","start":57.6,"end":58.42,"sentiment":"neutral","sentiment_score":-0.121468186378479}],"sentiment":"neutral","sentiment_score":-0.10756452133258183,"channel":1,"num_words":9,"start":54.895,"end":58.42},{"sentences":[{"text":"Okay.","start":59.07,"end":59.57,"sentiment":"neutral","sentiment_score":-0.04393185675144195}],"sentiment":"neutral","sentiment_score":-0.04393185675144195,"channel":0,"num_words":1,"start":59.07,"end":59.57},{"sentences":[{"text":"@athi-trans.com.a","start":59.76,"end":62.8,"sentiment":"neutral","sentiment_score":-0.007809109054505825}],"sentiment":"neutral","sentiment_score":-0.007809109054505825,"channel":1,"num_words":1,"start":59.76,"end":62.8},{"sentences":[{"text":"Mhmm.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":0.0023929376620799303}],"sentiment":"neutral","sentiment_score":0.0023929376620799303,"channel":0,"num_words":1,"start":62.59,"end":63.09},{"sentences":[{"text":"u.","start":62.8,"end":63.3,"sentiment":"neutral","sentiment_score":0.007947279140353203}],"sentiment":"neutral","sentiment_score":0.007947279140353203,"channel":1,"num_words":1,"start":62.8,"end":63.3},{"sentences":[{"text":"Okay.","start":64.11,"end":64.61,"sentiment":"neutral","sentiment_score":0.03626170754432678},{"text":"I'll make a note.","start":64.83,"end":65.869995,"sentiment":"neutral","sentiment_score":0.0684102838858962}],"sentiment":"neutral","sentiment_score":0.06198056861758232,"channel":0,"num_words":5,"start":64.11,"end":65.869995},{"sentences":[{"text":"K.","start":65.84,"end":66.34,"sentiment":"neutral","sentiment_score":0.13636243343353271}],"sentiment":"neutral","sentiment_score":0.13636243343353271,"channel":1,"num_words":1,"start":65.84,"end":66.34},{"sentences":[{"text":"Thank you.","start":65.869995,"end":66.69,"sentiment":"positive","sentiment_score":0.4912155568599701}],"sentiment":"positive","sentiment_score":0.4912155568599701,"channel":0,"num_words":2,"start":65.869995,"end":66.69},{"sentences":[{"text":"Have a good day.","start":66.799995,"end":67.92,"sentiment":"positive","sentiment_score":0.4688691049814224},{"text":"Bye.","start":67.92,"end":68.42,"sentiment":"neutral","sentiment_score":0.17890851199626925}],"sentiment":"positive","sentiment_score":0.4108769863843918,"channel":1,"num_words":5,"start":66.799995,"end":68.42},{"sentences":[{"text":"Bye.","start":68.99,"end":69.49,"sentiment":"neutral","sentiment_score":0.08032552897930145}],"sentiment":"neutral","sentiment_score":0.08032552897930145,"channel":0,"num_words":1,"start":68.99,"end":69.49}]},"summary":{"result":"success","short":"The customer is calling to inquire about a replacement for Lloyd Jones, but he is no longer working as a company. The representative, Lana, informs the customer that there is no current replacement and suggests sending an email to the help desk with the information. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4. And for all other inquiries, please press 0. Parts Trans Express.","start_word":5,"end_word":46,"intents":[{"intent":"Make a booking","confidence_score":0.6721653},{"intent":"Request freight inquiries","confidence_score":0.19764616},{"intent":"Talk to sales team","confidence_score":0.34978038}]},{"text":"Any replacement of him or IT manager available to speak with?","start_word":69,"end_word":79,"intents":[{"intent":"Request replacement","confidence_score":0.12711336}]},{"text":"Not at this present point in time, but you can send an email to info Mhmm.","start_word":80,"end_word":95,"intents":[{"intent":"Send email","confidence_score":0.4472392}]},{"text":"I'll make a note. K. Thank you.","start_word":110,"end_word":116,"intents":[{"intent":"Make note","confidence_score":0.5723646}]}]},"sentiments":{"segments":[{"text":"Welcome to High Trans Express.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3644378185272217},{"text":"If you wish to make a booking, press 1. For all freight inquiries, press 2. To talk to our sales team, press 3. To talk to our accounts department, press 4. And for all other inquiries, please press 0. Parts Trans Express. This is Lana. Yes. Good morning. I'm looking for Lloyd Lloyd Jones. He doesn't work as a company anymore. Oh, I see. Any replacement of him or IT manager available to speak with? Not at this present point in time, but you can send an email to info Mhmm. at h I oh, not info. Sorry. Help desk Okay. @athi-trans.com.a Mhmm. u. Okay. I'll make a note. K.","start_word":5,"end_word":114,"sentiment":"neutral","sentiment_score":0.008219906128942966},{"text":"Thank you. Have a good day.","start_word":115,"end_word":120,"sentiment":"positive","sentiment_score":0.4683757424354553},{"text":"Bye. Bye.","start_word":121,"end_word":122,"sentiment":"neutral","sentiment_score":0.14357143640518188}],"average":{"sentiment":"neutral","sentiment_score":0.04696755331070697}}}}