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Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0408554156 can't take your call at the moment.","start":0.32,"end":7.62,"sentiment":"neutral","sentiment_score":-0.23683041660115123},{"text":"Please leave a message after the tone.","start":7.68,"end":9.62,"sentiment":"neutral","sentiment_score":-0.12544327548571996},{"text":"When you have finished, hang up or press hash for more options.","start":9.92,"end":12.945,"sentiment":"neutral","sentiment_score":-0.0711721343298753}],"sentiment":"neutral","sentiment_score":-0.13432636567287976,"num_words":27,"start":0.32,"end":12.945}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0408554156 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.\n\nChannel 0: Hi, Julie. It is Dana from Okey Financial. I'm just giving you a quick courtesy call. I just noticed in one of the advice documents that we had you signed, there was a slight error, so I just need to reissue that for you to sign. It will come through with the documents that Jack has is sending to you.\n\nIf you could just sign and return that back for me, that would be absolutely fantastic. Thank you so much, and have a lovely day.","paragraphs":[{"sentences":[{"text":"0408554156 can't take your call at the moment.","start":0.32,"end":7.62,"sentiment":"neutral","sentiment_score":-0.23683041660115123},{"text":"Please leave a message after the tone.","start":7.68,"end":9.62,"sentiment":"neutral","sentiment_score":-0.12544327548571996},{"text":"When you have finished, hang up or press hash for more options.","start":9.92,"end":12.945,"sentiment":"neutral","sentiment_score":-0.0711721343298753}],"sentiment":"neutral","sentiment_score":-0.13432636567287976,"channel":1,"num_words":27,"start":0.32,"end":12.945},{"sentences":[{"text":"Hi, Julie.","start":14.955,"end":15.595,"sentiment":"neutral","sentiment_score":0.11014972627162933},{"text":"It is Dana from Okey Financial.","start":15.595,"end":17.215,"sentiment":"neutral","sentiment_score":0.12601445987820625},{"text":"I'm just giving you a quick courtesy call.","start":17.355,"end":18.955,"sentiment":"neutral","sentiment_score":0.18915831483900547},{"text":"I just noticed in one of the advice documents that we had you signed, there was a slight error, so I just need to reissue that for you to sign.","start":18.955,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.10877218407889207},{"text":"It will come through with the documents that Jack has is sending to you.","start":26.154999,"end":31.002874,"sentiment":"positive","sentiment_score":0.35842846653291155}],"sentiment":"neutral","sentiment_score":0.07074142899364233,"channel":0,"num_words":60,"start":14.955,"end":31.002874},{"sentences":[{"text":"If you could just sign and return that back for me, that would be absolutely fantastic.","start":31.002874,"end":34.942875,"sentiment":"positive","sentiment_score":0.5942788869142532},{"text":"Thank you so much, and have a lovely day.","start":35.082874,"end":37.102875,"sentiment":"positive","sentiment_score":0.784388028913074}],"sentiment":"positive","sentiment_score":0.6627181780338287,"channel":0,"num_words":25,"start":31.002874,"end":37.102875}]},"summary":{"result":"success","short":"The representative from Okey Financial, Dana, calls the customer, Julie, to inform her that there was a slight error in her signing advice documents and she needs to reissue it for her to sign. Dana requests Julie to sign and return the advice documents so that they can issue a credit to her account."},"intents":{"segments":[{"text":"I just noticed in one of the advice documents that we had you signed, there was a slight error, so I just need to reissue that for you to sign. It will come through with the documents that Jack has is sending to you. If you could just sign and return that back for me, that would be absolutely fantastic. Thank you so much, and have a lovely day.","start_word":43,"end_word":111,"intents":[{"intent":"Reissue advice documents","confidence_score":0.16751385}]}]},"sentiments":{"segments":[{"text":"0408554156 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options. Hi, Julie. It is Dana from Okey Financial. I'm just giving you a quick courtesy call. I just noticed in one of the advice documents that we had you signed, there was a slight error, so I just need to reissue that for you to sign.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":-0.052309468388557434},{"text":"It will come through with the documents that Jack has is sending to you. If you could just sign and return that back for me, that would be absolutely fantastic. Thank you so much, and have a lovely day.","start_word":73,"end_word":111,"sentiment":"positive","sentiment_score":0.5736132860183716}],"average":{"sentiment":"neutral","sentiment_score":0.14061190984020494}}}}