{"metadata":{"transaction_key":"deprecated","request_id":"019feeba-6189-70c2-9248-f3f6a9680a65","sha256":"4b4ea44816d8f4fabd2ce6bb866a57157e929cba7c103aad5768dbc49e150893","created":"2026-08-11T02:50:20.820Z","duration":17.063938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Amanda. I can't take your call at the moment. So please leave your name and number, and I'll call you back as soon as I can.","confidence":1.0,"words":[{"word":"hi","start":2.0,"end":2.32,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03663202375173569},{"word":"you've","start":2.32,"end":2.56,"confidence":0.9980469,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.1584959477186203},{"word":"called","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.18615125119686127},{"word":"amanda","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"Amanda.","sentiment":"neutral","sentiment_score":-0.18364588916301727},{"word":"i","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6904091835021973},{"word":"can't","start":3.6,"end":3.84,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7610177397727966},{"word":"take","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7877355813980103},{"word":"your","start":4.0,"end":4.16,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7814061641693115},{"word":"call","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7775699496269226},{"word":"at","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.735332190990448},{"word":"the","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7584012746810913},{"word":"moment","start":4.56,"end":4.96,"confidence":0.8100586,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6565654277801514},{"word":"so","start":4.96,"end":5.2,"confidence":0.99902344,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4501291513442993},{"word":"please","start":5.2,"end":5.44,"confidence":0.99121094,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4123104214668274},{"word":"leave","start":5.44,"end":5.6,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2967599928379059},{"word":"your","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32310280203819275},{"word":"name","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2847197949886322},{"word":"and","start":6.0,"end":6.16,"confidence":0.9941406,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.38222211599349976},{"word":"number","start":6.16,"end":6.3999996,"confidence":0.9641113,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2785467505455017},{"word":"and","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.27206385135650635},{"word":"i'll","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2987551689147949},{"word":"call","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.29305315017700195},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.364031195640564},{"word":"back","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.312885046005249},{"word":"as","start":7.2,"end":7.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.30551430583000183},{"word":"soon","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"negative","sentiment_score":-0.3638293743133545},{"word":"as","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3364332318305969},{"word":"i","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2035905420780182},{"word":"can","start":7.8399997,"end":8.288938,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.20438675582408905}],"paragraphs":{"transcript":"\nHi. You've called Amanda. I can't take your call at the moment. So please leave your name and number, and I'll call you back as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.03663202375173569},{"text":"You've called Amanda.","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.1760976960261663},{"text":"I can't take your call at the moment.","start":3.4399998,"end":4.96,"sentiment":"negative","sentiment_score":-0.7435546889901161},{"text":"So please leave your name and number, and I'll call you back as soon as I can.","start":4.96,"end":8.288938,"sentiment":"neutral","sentiment_score":-0.31660786183441386}],"sentiment":"negative","sentiment_score":-0.410196423273662,"num_words":29,"start":2.0,"end":8.288938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Amanda. I can't take your call at the moment. So please leave your name and number, and I'll call you back as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.03663202375173569},{"text":"You've called Amanda.","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.1760976960261663},{"text":"I can't take your call at the moment.","start":3.4399998,"end":4.96,"sentiment":"negative","sentiment_score":-0.7435546889901161},{"text":"So please leave your name and number, and I'll call you back as soon as I can.","start":4.96,"end":8.288938,"sentiment":"neutral","sentiment_score":-0.31660786183441386}],"sentiment":"negative","sentiment_score":-0.410196423273662,"channel":1,"num_words":29,"start":2.0,"end":8.288938}]},"summary":{"result":"success","short":"Hi. You've called Amanda. I can't take your call at the moment. So please leave your name and number, and I'll call you back as soon as I can."},"intents":{"segments":[{"text":"So please leave your name and number, and I'll call you back as soon as I can.","start_word":12,"end_word":28,"intents":[{"intent":"Request callback","confidence_score":0.088292725}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Amanda.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.13777436316013336},{"text":"I can't take your call at the moment.","start_word":4,"end_word":11,"sentiment":"negative","sentiment_score":-0.7388216853141785},{"text":"So please leave your name and number, and I'll call you back as soon as I can.","start_word":12,"end_word":28,"sentiment":"neutral","sentiment_score":-0.3170185685157776}],"average":{"sentiment":"negative","sentiment_score":-0.3971655368804931}}}}