{"metadata":{"transaction_key":"deprecated","request_id":"01a03c22-73ad-7220-9d2d-66a965cb4f49","sha256":"6a025d1a1bc6f22ab828ae634f39c6a428c464e63f53d0c51ed43028c27f688a","created":"2026-08-26T03:34:48.348Z","duration":2633.1118,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2865,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3247,"output_tokens":3254},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3247,"output_tokens":176}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is from Airtel. Yeah. May I know your name, please? Okay. Yeah. The email earlier. Yeah. The email, it did not delivered. That's why we send the email to rowinderkower0999@gmail.com. Is it okay if you send me an email instead? I'll dictate my email. Okay. Moraine@airtel.net.au. It's moraine@gmail.com. Okay. Yeah. Moraine Hello? Can you hear me? Yeah. Maureen at sign as in the symbol, airtel dot net n e t dot a u. Yeah. Correct. Yeah. M for Mike, o for Oscar, r for Romeo, a for alpha. Yeah. Yeah. Okay. Yeah. Sure. Then I'll forward the email that I sent to the other email address. Not yet. Yeah. So I just received the email address then forwarded my email. Mhmm. Yeah. So for me to further troubleshoot, yeah, can you please send me the pictures? Yeah. So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you. Okay. Okay. Do you want me to stay in the line? Okay. Yeah. Just send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected. And please ensure the indicator lights are also visible in the photos. Let me just check my email. Yeah. I just received the picture. Let me just review it for a while. This white cable, is this also what you're using from the previous NTD? No. The cable. Yeah. This cable is working from your previous address. This is what you're using before? Okay. Okay. So you changed the cable? Sorry. I did not get that one. The one that you're using from Supa Network box? So at this port, there's no cable connected to it before at the the port that is mounted on the wall. Mhmm. Yeah. Let me just check on my end. Hang on. Sorry? You connected the previous router? That's not working? Let me just get through. Mhmm. Yeah. Let okay. Let me just confirm. So this router is new? This router, the one that you just send, is this the router you're using as well before from the previous address that the Internet is working? You just transfer it to this new address. Yeah. So what is the router that you're referring earlier? They said it's not working or this is it's the same router. Yeah. Yeah. But since you transferred it, it's not working anymore. Mounted on the wall. Yeah. Because that's a different network. This is NBN. Your address right now is NBN. That's why we changed it. Yeah. It's not super network anymore. Okay. Is it okay mhmm. Mhmm. Yeah. Yeah. They're different network. Is it okay if I put you on hold? Let me just check here on my end. Hello? Can you hear me? Yeah. So the speaker the picture you send me, the sticker at the underneath the router is not visible. It's kind of blurred. Is it okay if you just dictate me the model number instead? Router's model number. No. The like, the brand and model. Yeah. Okay. I'm going to log faults now to the network team for them to check what's happening and for us to check if this is the right box on where you connect the router. Customer, and it's also offline. Yeah. You mean your router? Yeah. This should be working because it's working fine from your from the previous ISP. But not sure. Maybe it's not compatible. We have to check further. Did you send the picture already? Okay. Let me just yeah. You said the there's a power lights on the router? On the router. Is it red, green? Is it flashing? Or solid? Sorry? Okay. How about the Internet? Internet light. There's no Internet light. The router should be at the one, w a n. Okay. And let me just put you on hold. Hang on. Hello? So I already logged a ticket to the compatible because the sorry. The connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router. Mhmm. Yeah. So that's the problem. Yeah. That's correct. But I also log a ticket to the network team to further confirm it, and then I'll update you once I'll get back to you once I receive an update from them for us to make sure before we proceed on getting a new router. Yeah. Mhmm. Okay then. If ever the router is not compatible yeah. I'll confirm first with our back end team if we have a VDSL router available. But if ever, we'll ask you to get a outside store. Yeah. But mhmm. Is that a VDSL router? Is that a VDSL router or you're not sure? Mhmm. Okay. Mhmm. VDSL? Okay. Do you want us to try that one? Try to connect the router. Sir, you tried to connect it before, then it's not working as well? It's not working? Mhmm. You said you tried it before already? And it's working or not working? Yeah. Can we try it again? No. Yeah. Yeah. No. You just need to connect the router to the NTD then reset. Press reset button. Does it says VDSL? Can you check the speaker? There's a speaker underneath. It says it should says VDSL. The cable is DSL? What do you mean cable? Okay. Did you press mhmm. Where did you connect the cable? Hello? May I ask where did you connect the cable? Hello? Cable from the box mounted at the wall. The router should be connected. Yeah. Okay, sir. Okay. Let me just wait for it. Can I also see the back of this router? Yeah. So that I can see the ports on where did you connect the cable. Okay. Okay. I see. So you haven't connected the cable? Or is this the gray one? Is it the gray cable? What does the port name port's name? It says Optus. Mhmm. Yeah. Can you take a picture, please? Sorry. For me to have the reference. Did you press the reset button already? Yeah. That's the reset button. I think you need the PIN for this one for it to be pressed. The hole. Can this be a hole? The white one. The you cannot press the reset button if you have no PIN because it's a PIN only. Yeah. Mhmm. Kindly press that one. Press it for at least thirty seconds until the router lights restart. We need to check it first. We need to connect the router first first to determine. Let me know once you have pressed the reset button. Yeah. We need but we need to press it, actually. Yeah. But we need to reset the router first to ensure a clean start. Yeah. 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Good morning. This is from Airtel. Yeah. May I know your name, please?\n\nOkay. Yeah. The email earlier. Yeah. The email, it did not delivered.\n\nThat's why we send the email to rowinderkower0999@gmail.com. Is it okay if you send me an email instead? I'll dictate my email. Okay. Moraine@airtel.net.au.\n\nIt's moraine@gmail.com. Okay. Yeah. Moraine Hello? Can you hear me?\n\nYeah. Maureen at sign as in the symbol, airtel dot net n e t dot a u. Yeah. Correct. Yeah.\n\nM for Mike, o for Oscar, r for Romeo, a for alpha. Yeah. Yeah. Okay. Yeah.\n\nSure. Then I'll forward the email that I sent to the other email address. Not yet. Yeah. So I just received the email address then forwarded my email.\n\nMhmm. Yeah. So for me to further troubleshoot, yeah, can you please send me the pictures? Yeah. So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you.\n\nOkay. Okay. Do you want me to stay in the line? Okay. Yeah.\n\nJust send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected. And please ensure the indicator lights are also visible in the photos. Let me just check my email. Yeah. I just received the picture.\n\nLet me just review it for a while. This white cable, is this also what you're using from the previous NTD? No. The cable. Yeah.\n\nThis cable is working from your previous address. This is what you're using before? Okay. Okay. So you changed the cable?\n\nSorry. I did not get that one. The one that you're using from Supa Network box? So at this port, there's no cable connected to it before at the the port that is mounted on the wall. Mhmm.\n\nYeah. Let me just check on my end. Hang on. Sorry? You connected the previous router?\n\nThat's not working? Let me just get through. Mhmm. Yeah. Let okay.\n\nLet me just confirm. So this router is new? This router, the one that you just send, is this the router you're using as well before from the previous address that the Internet is working? You just transfer it to this new address. Yeah.\n\nSo what is the router that you're referring earlier? They said it's not working or this is it's the same router. Yeah. Yeah. But since you transferred it, it's not working anymore.\n\nMounted on the wall. Yeah. Because that's a different network. This is NBN. Your address right now is NBN.\n\nThat's why we changed it. Yeah. It's not super network anymore. Okay. Is it okay mhmm.\n\nMhmm. Yeah. Yeah. They're different network. Is it okay if I put you on hold?\n\nLet me just check here on my end. Hello? Can you hear me? Yeah. So the speaker the picture you send me, the sticker at the underneath the router is not visible.\n\nIt's kind of blurred. Is it okay if you just dictate me the model number instead? Router's model number. No. The like, the brand and model.\n\nYeah. Okay. I'm going to log faults now to the network team for them to check what's happening and for us to check if this is the right box on where you connect the router. Customer, and it's also offline. Yeah.\n\nYou mean your router? Yeah. This should be working because it's working fine from your from the previous ISP. But not sure. Maybe it's not compatible.\n\nWe have to check further. Did you send the picture already? Okay. Let me just yeah. You said the there's a power lights on the router?\n\nOn the router. Is it red, green? Is it flashing? Or solid? Sorry?\n\nOkay. How about the Internet? Internet light. There's no Internet light. The router should be at the one, w a n.\n\nOkay. And let me just put you on hold. Hang on. Hello? So I already logged a ticket to the compatible because the sorry.\n\nThe connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router. Mhmm. Yeah. So that's the problem. Yeah.\n\nThat's correct. But I also log a ticket to the network team to further confirm it, and then I'll update you once I'll get back to you once I receive an update from them for us to make sure before we proceed on getting a new router. Yeah. Mhmm. Okay then.\n\nIf ever the router is not compatible yeah. I'll confirm first with our back end team if we have a VDSL router available. But if ever, we'll ask you to get a outside store. Yeah. But mhmm.\n\nIs that a VDSL router? Is that a VDSL router or you're not sure? Mhmm. Okay. Mhmm.\n\nVDSL? Okay. Do you want us to try that one? Try to connect the router. Sir, you tried to connect it before, then it's not working as well?\n\nIt's not working? Mhmm. You said you tried it before already? And it's working or not working? Yeah.\n\nCan we try it again? No. Yeah. Yeah. No.\n\nYou just need to connect the router to the NTD then reset. Press reset button. Does it says VDSL? Can you check the speaker? There's a speaker underneath.\n\nIt says it should says VDSL. The cable is DSL? What do you mean cable? Okay. Did you press mhmm.\n\nWhere did you connect the cable? Hello? May I ask where did you connect the cable? Hello? Cable from the box mounted at the wall.\n\nThe router should be connected. Yeah. Okay, sir. Okay. Let me just wait for it.\n\nCan I also see the back of this router? Yeah. So that I can see the ports on where did you connect the cable. Okay. Okay.\n\nI see. So you haven't connected the cable? Or is this the gray one? Is it the gray cable? What does the port name port's name?\n\nIt says Optus. Mhmm. Yeah. Can you take a picture, please? Sorry.\n\nFor me to have the reference. Did you press the reset button already? Yeah. That's the reset button. I think you need the PIN for this one for it to be pressed.\n\nThe hole. Can this be a hole? The white one. The you cannot press the reset button if you have no PIN because it's a PIN only. Yeah.\n\nMhmm. Kindly press that one. Press it for at least thirty seconds until the router lights restart. We need to check it first. We need to connect the router first first to determine.\n\nLet me know once you have pressed the reset button. Yeah. We need but we need to press it, actually. Yeah. But we need to reset the router first to ensure a clean start.\n\nYeah. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2347794622182846},{"text":"Good morning.","start":2.0,"end":2.8,"sentiment":"positive","sentiment_score":0.47015586495399475},{"text":"This is from Airtel.","start":2.8,"end":5.22,"sentiment":"neutral","sentiment_score":0.1638913508504629},{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":-0.08041837811470032},{"text":"May I know your name, please?","start":16.985,"end":18.365,"sentiment":"neutral","sentiment_score":-0.008607813778022924}],"sentiment":"neutral","sentiment_score":0.12132795248180628,"num_words":14,"start":1.1999999,"end":18.365},{"sentences":[{"text":"Okay.","start":22.265,"end":22.744999,"sentiment":"neutral","sentiment_score":0.0005288496613502502},{"text":"Yeah.","start":22.744999,"end":22.985,"sentiment":"neutral","sentiment_score":-0.010462857782840729},{"text":"The email 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email.","start":37.84,"end":39.3,"sentiment":"neutral","sentiment_score":-0.023268920835107565},{"text":"Okay.","start":44.055,"end":44.555,"sentiment":"neutral","sentiment_score":0.019282221794128414},{"text":"Moraine@airtel.net.au.","start":48.055,"end":50.614998,"sentiment":"neutral","sentiment_score":0.016999488696455956}],"sentiment":"neutral","sentiment_score":-0.04770080574477712,"num_words":24,"start":28.24,"end":50.614998},{"sentences":[{"text":"It's moraine@gmail.com.","start":50.614998,"end":62.08,"sentiment":"neutral","sentiment_score":0.011744563467800617},{"text":"Okay.","start":65.58,"end":65.9,"sentiment":"neutral","sentiment_score":0.0040016379207372665},{"text":"Yeah.","start":65.9,"end":66.4,"sentiment":"neutral","sentiment_score":0.014370953664183617},{"text":"Moraine Hello?","start":66.86,"end":79.755,"sentiment":"neutral","sentiment_score":0.0009473161771893501},{"text":"Can you hear me?","start":79.815,"end":80.875,"sentiment":"neutral","sentiment_score":-0.03341209841892123}],"sentiment":"neutral","sentiment_score":-0.00898920428007841,"num_words":10,"start":50.614998,"end":80.875},{"sentences":[{"text":"Yeah.","start":81.495,"end":81.995,"sentiment":"neutral","sentiment_score":0.02578931674361229},{"text":"Maureen at sign as in the symbol, airtel dot net n e t dot a u.","start":82.695,"end":99.895,"sentiment":"neutral","sentiment_score":0.013581719103967771},{"text":"Yeah.","start":108.835,"end":109.155,"sentiment":"neutral","sentiment_score":0.0748632475733757},{"text":"Correct.","start":109.155,"end":109.655,"sentiment":"neutral","sentiment_score":0.10127684473991394},{"text":"Yeah.","start":115.83,"end":116.33,"sentiment":"neutral","sentiment_score":0.0424562394618988}],"sentiment":"neutral","sentiment_score":0.023084657709114255,"num_words":20,"start":81.495,"end":116.33},{"sentences":[{"text":"M for Mike, o for Oscar, r for Romeo, a for alpha.","start":116.63,"end":125.509995,"sentiment":"neutral","sentiment_score":0.020341803630193073},{"text":"Yeah.","start":125.509995,"end":126.009995,"sentiment":"neutral","sentiment_score":0.03877362981438637},{"text":"Yeah.","start":128.535,"end":128.77501,"sentiment":"neutral","sentiment_score":0.05828980356454849},{"text":"Okay.","start":128.77501,"end":129.27501,"sentiment":"neutral","sentiment_score":0.06626908481121063},{"text":"Yeah.","start":132.13501,"end":132.455,"sentiment":"neutral","sentiment_score":0.0862034261226654}],"sentiment":"neutral","sentiment_score":0.030852349242195487,"num_words":16,"start":116.63,"end":132.455},{"sentences":[{"text":"Sure.","start":132.455,"end":132.955,"sentiment":"neutral","sentiment_score":0.10106426477432252},{"text":"Then I'll forward the email that I sent to the other email address.","start":133.895,"end":138.315,"sentiment":"neutral","sentiment_score":0.0754441418326818},{"text":"Not yet.","start":144.48,"end":145.37999,"sentiment":"neutral","sentiment_score":-0.08773696050047874},{"text":"Yeah.","start":207.045,"end":207.36499,"sentiment":"neutral","sentiment_score":0.006646694615483284},{"text":"So I just received the email address then forwarded my email.","start":207.36499,"end":214.2,"sentiment":"neutral","sentiment_score":-0.02099812166257338}],"sentiment":"neutral","sentiment_score":0.024358269425907304,"num_words":28,"start":132.455,"end":214.2},{"sentences":[{"text":"Mhmm.","start":216.09999,"end":216.59999,"sentiment":"neutral","sentiment_score":-0.036034613847732544},{"text":"Yeah.","start":221.62,"end":222.09999,"sentiment":"neutral","sentiment_score":-0.025710562244057655},{"text":"So for me to further troubleshoot, yeah, can you please send me the pictures?","start":222.09999,"end":228.44,"sentiment":"neutral","sentiment_score":0.03717198568795409},{"text":"Yeah.","start":232.655,"end":233.155,"sentiment":"neutral","sentiment_score":0.2938094139099121},{"text":"So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you.","start":233.295,"end":241.715,"sentiment":"neutral","sentiment_score":0.22300212927486585}],"sentiment":"neutral","sentiment_score":0.14703802526928483,"num_words":40,"start":216.09999,"end":241.715},{"sentences":[{"text":"Okay.","start":243.695,"end":244.08,"sentiment":"neutral","sentiment_score":0.1795928180217743},{"text":"Okay.","start":250.0,"end":250.32,"sentiment":"neutral","sentiment_score":0.10063141584396362},{"text":"Do you want me to stay in the line?","start":250.32,"end":252.1,"sentiment":"neutral","sentiment_score":-0.011418854196866354},{"text":"Okay.","start":254.16,"end":254.66,"sentiment":"neutral","sentiment_score":0.12727156281471252},{"text":"Yeah.","start":255.04001,"end":255.54001,"sentiment":"neutral","sentiment_score":0.16890254616737366}],"sentiment":"neutral","sentiment_score":0.036432973467386685,"num_words":13,"start":243.695,"end":255.54001},{"sentences":[{"text":"Just send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected.","start":255.92,"end":270.215,"sentiment":"neutral","sentiment_score":0.20188877508044242},{"text":"And please ensure the indicator lights are also visible in the photos.","start":271.56,"end":275.66,"sentiment":"neutral","sentiment_score":0.1323158505062262},{"text":"Let me just check my email.","start":463.94998,"end":465.49,"sentiment":"neutral","sentiment_score":-0.0056135328486561775},{"text":"Yeah.","start":473.41498,"end":473.81497,"sentiment":"neutral","sentiment_score":0.0563683919608593},{"text":"I just received the picture.","start":473.81497,"end":475.51498,"sentiment":"neutral","sentiment_score":0.08488254100084305}],"sentiment":"neutral","sentiment_score":0.1579756423307117,"num_words":64,"start":255.92,"end":475.51498},{"sentences":[{"text":"Let me just review it for a while.","start":475.81497,"end":477.75497,"sentiment":"neutral","sentiment_score":0.06398266134783626},{"text":"This white cable, is this also what you're using from the previous NTD?","start":488.32,"end":503.405,"sentiment":"neutral","sentiment_score":0.0008769981706371674},{"text":"No.","start":503.785,"end":504.105,"sentiment":"neutral","sentiment_score":-0.1233641803264618},{"text":"The cable.","start":504.105,"end":504.765,"sentiment":"neutral","sentiment_score":-0.11397768929600716},{"text":"Yeah.","start":504.825,"end":505.325,"sentiment":"neutral","sentiment_score":-0.04235308617353439}],"sentiment":"neutral","sentiment_score":0.005183584876358509,"num_words":25,"start":475.81497,"end":505.325},{"sentences":[{"text":"This cable is working from your previous address.","start":509.4,"end":513.58,"sentiment":"neutral","sentiment_score":-0.044109128415584564},{"text":"This is what you're using before?","start":514.12,"end":515.74,"sentiment":"neutral","sentiment_score":-0.024091939441859722},{"text":"Okay.","start":523.26495,"end":523.76495,"sentiment":"neutral","sentiment_score":-0.041198015213012695},{"text":"Okay.","start":540.98,"end":541.22,"sentiment":"neutral","sentiment_score":-0.04837246984243393},{"text":"So you changed the cable?","start":541.22,"end":542.6,"sentiment":"neutral","sentiment_score":-0.06338356286287308}],"sentiment":"neutral","sentiment_score":-0.0430434744450308,"num_words":21,"start":509.4,"end":542.6},{"sentences":[{"text":"Sorry.","start":542.74,"end":543.24,"sentiment":"neutral","sentiment_score":-0.23858511447906497},{"text":"I did not get that one.","start":543.77997,"end":545.39996,"sentiment":"neutral","sentiment_score":-0.25550391773382825},{"text":"The one that you're using from Supa Network box?","start":551.95496,"end":555.25494,"sentiment":"neutral","sentiment_score":-0.02301879423773951},{"text":"So at this port, there's no cable connected to it before at the the port that is mounted on the wall.","start":576.975,"end":591.15497,"sentiment":"neutral","sentiment_score":-0.08110217395282927},{"text":"Mhmm.","start":617.20496,"end":617.70496,"sentiment":"neutral","sentiment_score":-0.05564671754837036}],"sentiment":"neutral","sentiment_score":-0.09835710893630197,"num_words":38,"start":542.74,"end":617.70496},{"sentences":[{"text":"Yeah.","start":623.74,"end":624.24,"sentiment":"neutral","sentiment_score":-0.025053301826119423},{"text":"Let me just check on my end.","start":625.02,"end":626.46,"sentiment":"neutral","sentiment_score":0.005056941349591527},{"text":"Hang on.","start":626.46,"end":627.2,"sentiment":"neutral","sentiment_score":0.012123551685363054},{"text":"Sorry?","start":640.375,"end":640.855,"sentiment":"neutral","sentiment_score":-0.04829831421375275},{"text":"You connected the previous router?","start":640.855,"end":642.955,"sentiment":"neutral","sentiment_score":-0.06287125125527382}],"sentiment":"neutral","sentiment_score":-0.020503886218648404,"num_words":16,"start":623.74,"end":642.955},{"sentences":[{"text":"That's not working?","start":648.935,"end":650.29,"sentiment":"neutral","sentiment_score":-0.1341342106461525},{"text":"Let me just get through.","start":660.35,"end":661.785,"sentiment":"neutral","sentiment_score":0.008856650069355964},{"text":"Mhmm.","start":669.625,"end":670.105,"sentiment":"neutral","sentiment_score":-0.017520055174827576},{"text":"Yeah.","start":670.105,"end":670.425,"sentiment":"neutral","sentiment_score":-0.025950707495212555},{"text":"Let okay.","start":670.425,"end":674.02496,"sentiment":"neutral","sentiment_score":-0.06608281470835209}],"sentiment":"neutral","sentiment_score":-0.04447964780653516,"num_words":12,"start":648.935,"end":674.02496},{"sentences":[{"text":"Let me just confirm.","start":674.02496,"end":675.165,"sentiment":"neutral","sentiment_score":0.029881357681006193},{"text":"So this router is new?","start":675.38495,"end":678.17,"sentiment":"neutral","sentiment_score":0.024818794429302217},{"text":"This router, the one that you just send, is this the router you're using as well before from the previous address that the Internet is working?","start":683.83,"end":694.755,"sentiment":"neutral","sentiment_score":0.01666011095333558},{"text":"You just transfer it to this new address.","start":697.375,"end":700.275,"sentiment":"neutral","sentiment_score":0.0046789918560534716},{"text":"Yeah.","start":702.86005,"end":703.10004,"sentiment":"neutral","sentiment_score":0.009913250803947449}],"sentiment":"neutral","sentiment_score":0.016457442575219004,"num_words":44,"start":674.02496,"end":703.10004},{"sentences":[{"text":"So what is the router that you're referring earlier?","start":703.10004,"end":705.68005,"sentiment":"neutral","sentiment_score":-0.016604836616251204},{"text":"They said it's not working or this is it's the same router.","start":706.06006,"end":714.24005,"sentiment":"neutral","sentiment_score":-0.12982623154918352},{"text":"Yeah.","start":722.895,"end":723.395,"sentiment":"neutral","sentiment_score":-0.06901039183139801},{"text":"Yeah.","start":724.735,"end":725.055,"sentiment":"neutral","sentiment_score":-0.0821545347571373},{"text":"But since you transferred it, it's not working anymore.","start":725.055,"end":728.515,"sentiment":"neutral","sentiment_score":-0.22933192385567558}],"sentiment":"neutral","sentiment_score":-0.12257845466956496,"num_words":32,"start":703.10004,"end":728.515},{"sentences":[{"text":"Mounted on the wall.","start":742.35,"end":743.64996,"sentiment":"neutral","sentiment_score":-0.03138935239985585},{"text":"Yeah.","start":746.985,"end":747.225,"sentiment":"neutral","sentiment_score":-0.048745907843112946},{"text":"Because that's a different network.","start":747.225,"end":749.085,"sentiment":"neutral","sentiment_score":-0.08155508041381836},{"text":"This is NBN.","start":751.305,"end":752.445,"sentiment":"neutral","sentiment_score":0.0021405365162839494},{"text":"Your address right now is NBN.","start":752.825,"end":754.765,"sentiment":"neutral","sentiment_score":-0.01434680043409268}],"sentiment":"neutral","sentiment_score":-0.034828311187754334,"num_words":19,"start":742.35,"end":754.765},{"sentences":[{"text":"That's why we changed it.","start":755.705,"end":757.385,"sentiment":"neutral","sentiment_score":-0.0538937509059906},{"text":"Yeah.","start":757.385,"end":757.885,"sentiment":"neutral","sentiment_score":-0.04542277753353119},{"text":"It's not super network anymore.","start":758.265,"end":760.365,"sentiment":"neutral","sentiment_score":-0.20222451090812682},{"text":"Okay.","start":761.69,"end":762.19,"sentiment":"neutral","sentiment_score":0.1048511415719986},{"text":"Is it okay mhmm.","start":762.33,"end":768.45,"sentiment":"neutral","sentiment_score":0.201542261056602}],"sentiment":"neutral","sentiment_score":-0.025937118800356984,"num_words":16,"start":755.705,"end":768.45},{"sentences":[{"text":"Mhmm.","start":768.45,"end":768.89,"sentiment":"neutral","sentiment_score":0.008907008916139603},{"text":"Yeah.","start":768.89,"end":769.39,"sentiment":"neutral","sentiment_score":0.020150162279605865},{"text":"Yeah.","start":770.09,"end":770.41003,"sentiment":"neutral","sentiment_score":0.01210305653512478},{"text":"They're different network.","start":770.41003,"end":772.19,"sentiment":"neutral","sentiment_score":-0.00467134624098738},{"text":"Is it okay if I put you on hold?","start":772.81,"end":774.89,"sentiment":"neutral","sentiment_score":0.03341298778023985}],"sentiment":"neutral","sentiment_score":0.02185753860200445,"num_words":15,"start":768.45,"end":774.89},{"sentences":[{"text":"Let me just check here on my end.","start":774.89,"end":777.97504,"sentiment":"neutral","sentiment_score":0.049618384102359414},{"text":"Hello?","start":872.125,"end":872.605,"sentiment":"neutral","sentiment_score":0.06939554214477539},{"text":"Can you hear me?","start":872.605,"end":873.58496,"sentiment":"neutral","sentiment_score":0.0251305908896029},{"text":"Yeah.","start":875.86,"end":876.36,"sentiment":"neutral","sentiment_score":-0.053192660212516785},{"text":"So the speaker the picture you send me, the sticker at the underneath the router is not visible.","start":876.5,"end":883.54,"sentiment":"negative","sentiment_score":-0.3481401859058274}],"sentiment":"neutral","sentiment_score":-0.17977659462485462,"num_words":32,"start":774.89,"end":883.54},{"sentences":[{"text":"It's kind of blurred.","start":883.54,"end":884.51996,"sentiment":"negative","sentiment_score":-0.5216740146279335},{"text":"Is it okay if you just dictate me the model number instead?","start":884.66,"end":888.575,"sentiment":"neutral","sentiment_score":-0.11804677297671635},{"text":"Router's model number.","start":894.715,"end":896.17505,"sentiment":"neutral","sentiment_score":-0.05878907938798269},{"text":"No.","start":901.39,"end":901.79,"sentiment":"neutral","sentiment_score":-0.20642340183258057},{"text":"The like, the brand and model.","start":901.79,"end":903.97,"sentiment":"neutral","sentiment_score":-0.15335186819235483}],"sentiment":"neutral","sentiment_score":-0.1848522762839611,"num_words":26,"start":883.54,"end":903.97},{"sentences":[{"text":"Yeah.","start":908.19,"end":908.43,"sentiment":"neutral","sentiment_score":-0.04933488368988037},{"text":"Okay.","start":908.43,"end":908.93,"sentiment":"neutral","sentiment_score":-0.04472922533750534},{"text":"I'm going to log faults now to the network team for them to check what's happening and for us to check if this is the right box on where you connect the router.","start":909.63,"end":925.515,"sentiment":"neutral","sentiment_score":-0.04112675588465098},{"text":"Customer, and it's also offline.","start":927.49506,"end":929.66,"sentiment":"neutral","sentiment_score":-0.006719625368714332},{"text":"Yeah.","start":936.2475,"end":936.7475,"sentiment":"neutral","sentiment_score":-0.005378583446145058}],"sentiment":"neutral","sentiment_score":-0.03634692106123378,"num_words":41,"start":908.19,"end":936.7475},{"sentences":[{"text":"You mean your router?","start":953.97504,"end":955.275,"sentiment":"neutral","sentiment_score":-0.05093471007421613},{"text":"Yeah.","start":957.75,"end":958.06995,"sentiment":"neutral","sentiment_score":0.022419700399041176},{"text":"This should be working because it's working fine from your from the previous ISP.","start":958.06995,"end":964.25,"sentiment":"neutral","sentiment_score":0.0582207638903388},{"text":"But not sure.","start":968.70996,"end":970.735,"sentiment":"neutral","sentiment_score":-0.2318760852018992},{"text":"Maybe it's not compatible.","start":970.955,"end":972.335,"sentiment":"negative","sentiment_score":-0.4617292210459709}],"sentiment":"neutral","sentiment_score":-0.07341436866241005,"num_words":26,"start":953.97504,"end":972.335},{"sentences":[{"text":"We have to check further.","start":973.355,"end":974.735,"sentiment":"neutral","sentiment_score":-0.29039310216903685},{"text":"Did you send the picture already?","start":977.115,"end":978.735,"sentiment":"neutral","sentiment_score":-0.0829792208969593},{"text":"Okay.","start":980.635,"end":981.115,"sentiment":"neutral","sentiment_score":-0.018107060343027115},{"text":"Let me just yeah.","start":981.115,"end":991.7,"sentiment":"neutral","sentiment_score":-0.01020544208586216},{"text":"You said the there's a power lights on the router?","start":1001.625,"end":1006.045,"sentiment":"neutral","sentiment_score":-0.029747711680829524}],"sentiment":"neutral","sentiment_score":-0.08870179929698889,"num_words":26,"start":973.355,"end":1006.045},{"sentences":[{"text":"On the router.","start":1006.745,"end":1009.645,"sentiment":"neutral","sentiment_score":-0.019113765098154545},{"text":"Is it red, green?","start":1010.34503,"end":1011.885,"sentiment":"neutral","sentiment_score":-0.027629722841084003},{"text":"Is it flashing?","start":1016.79,"end":1017.76996,"sentiment":"neutral","sentiment_score":-0.06983298063278198},{"text":"Or solid?","start":1018.63,"end":1024.87,"sentiment":"neutral","sentiment_score":-0.07126713916659355},{"text":"Sorry?","start":1024.87,"end":1025.37,"sentiment":"neutral","sentiment_score":-0.09608854353427888}],"sentiment":"neutral","sentiment_score":-0.04738322695573935,"num_words":13,"start":1006.745,"end":1025.37},{"sentences":[{"text":"Okay.","start":1029.415,"end":1029.915,"sentiment":"neutral","sentiment_score":-0.04032086953520775},{"text":"How about the Internet?","start":1035.495,"end":1036.635,"sentiment":"neutral","sentiment_score":-0.05252733360975981},{"text":"Internet light.","start":1040.67,"end":1041.7301,"sentiment":"neutral","sentiment_score":-0.16669157892465591},{"text":"There's no Internet light.","start":1042.27,"end":1043.81,"sentiment":"neutral","sentiment_score":-0.23891082033514977},{"text":"The router should be at the one, w a n.","start":1090.8351,"end":1095.895,"sentiment":"neutral","sentiment_score":0.05777400732040405}],"sentiment":"neutral","sentiment_score":-0.04579602714095797,"num_words":21,"start":1029.415,"end":1095.895},{"sentences":[{"text":"Okay.","start":1097.6399,"end":1098.1399,"sentiment":"neutral","sentiment_score":0.07119029760360718},{"text":"And let me just put you on hold.","start":1098.9199,"end":1100.44,"sentiment":"neutral","sentiment_score":0.06498306011781096},{"text":"Hang on.","start":1100.44,"end":1101.1799,"sentiment":"neutral","sentiment_score":0.04527287557721138},{"text":"Hello?","start":1390.9801,"end":1391.4801,"sentiment":"neutral","sentiment_score":0.06197396665811539},{"text":"So I already logged a ticket to the compatible because the sorry.","start":1394.5,"end":1411.055,"sentiment":"neutral","sentiment_score":0.12730366798738638}],"sentiment":"neutral","sentiment_score":0.09463410467530291,"num_words":24,"start":1097.6399,"end":1411.055},{"sentences":[{"text":"The connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router.","start":1411.055,"end":1422.14,"sentiment":"neutral","sentiment_score":0.07010674813673609},{"text":"Mhmm.","start":1423.5599,"end":1424.0599,"sentiment":"neutral","sentiment_score":0.0548081248998642},{"text":"Yeah.","start":1428.04,"end":1428.54,"sentiment":"neutral","sentiment_score":0.027757272124290463},{"text":"So that's the problem.","start":1429.895,"end":1431.035,"sentiment":"neutral","sentiment_score":-0.04787768330425024},{"text":"Yeah.","start":1431.895,"end":1432.395,"sentiment":"neutral","sentiment_score":0.06850440800189972}],"sentiment":"neutral","sentiment_score":0.051135742238589695,"num_words":28,"start":1411.055,"end":1432.395},{"sentences":[{"text":"That's correct.","start":1432.455,"end":1433.195,"sentiment":"neutral","sentiment_score":0.21560532599687576},{"text":"But I also log a ticket to the network team to further confirm it, and then I'll update you once I'll get back to you once I receive an update from them for us to make sure before we proceed on getting a new router.","start":1433.415,"end":1451.28,"sentiment":"neutral","sentiment_score":0.09517858653432792},{"text":"Yeah.","start":1455.98,"end":1456.48,"sentiment":"neutral","sentiment_score":0.09894244372844696},{"text":"Mhmm.","start":1460.8049,"end":1461.3049,"sentiment":"neutral","sentiment_score":0.019506188109517097},{"text":"Okay then.","start":1461.605,"end":1462.4249,"sentiment":"neutral","sentiment_score":-0.0010808706283569336}],"sentiment":"neutral","sentiment_score":0.09471635169842664,"num_words":51,"start":1432.455,"end":1462.4249},{"sentences":[{"text":"If ever the router is not compatible yeah.","start":1462.725,"end":1468.595,"sentiment":"neutral","sentiment_score":-0.12211123760789633},{"text":"I'll confirm first with our back end team if we have a VDSL router available.","start":1473.22,"end":1477.88,"sentiment":"neutral","sentiment_score":0.002473033095399539},{"text":"But if ever, we'll ask you to get a outside store.","start":1478.66,"end":1482.84,"sentiment":"neutral","sentiment_score":-0.03417555225843733},{"text":"Yeah.","start":1485.78,"end":1486.26,"sentiment":"neutral","sentiment_score":0.006628019735217094},{"text":"But mhmm.","start":1486.26,"end":1487.64,"sentiment":"neutral","sentiment_score":-0.010121542494744062}],"sentiment":"neutral","sentiment_score":-0.035928122825115115,"num_words":37,"start":1462.725,"end":1487.64},{"sentences":[{"text":"Is that a VDSL router?","start":1505.9501,"end":1507.65,"sentiment":"neutral","sentiment_score":0.017126446403563023},{"text":"Is that a VDSL router or you're not sure?","start":1511.23,"end":1514.93,"sentiment":"neutral","sentiment_score":-0.05409309557742543},{"text":"Mhmm.","start":1532.295,"end":1532.535,"sentiment":"neutral","sentiment_score":0.004043816588819027},{"text":"Okay.","start":1532.535,"end":1533.035,"sentiment":"neutral","sentiment_score":0.011417174711823463},{"text":"Mhmm.","start":1550.585,"end":1550.745,"sentiment":"neutral","sentiment_score":-0.0045263273641467094}],"sentiment":"neutral","sentiment_score":-0.022957115543677527,"num_words":17,"start":1505.9501,"end":1550.745},{"sentences":[{"text":"VDSL?","start":1550.745,"end":1551.245,"sentiment":"neutral","sentiment_score":-0.006315179169178009},{"text":"Okay.","start":1556.425,"end":1556.925,"sentiment":"neutral","sentiment_score":0.02105141431093216},{"text":"Do you want us to try that one?","start":1557.625,"end":1559.4,"sentiment":"neutral","sentiment_score":-0.0016454292926937342},{"text":"Try to connect the router.","start":1559.48,"end":1562.87,"sentiment":"neutral","sentiment_score":-0.01617651805281639},{"text":"Sir, you tried to connect it before, then it's not working as well?","start":1575.8251,"end":1580.165,"sentiment":"neutral","sentiment_score":-0.15258661313698843}],"sentiment":"neutral","sentiment_score":-0.0736762771515974,"num_words":28,"start":1550.745,"end":1580.165},{"sentences":[{"text":"It's not working?","start":1586.48,"end":1587.62,"sentiment":"neutral","sentiment_score":-0.20060360431671143},{"text":"Mhmm.","start":1591.12,"end":1591.62,"sentiment":"neutral","sentiment_score":-0.06835103034973145},{"text":"You said you tried it before already?","start":1597.36,"end":1599.62,"sentiment":"neutral","sentiment_score":-0.04184076402868543},{"text":"And it's working or not working?","start":1605.015,"end":1607.6749,"sentiment":"neutral","sentiment_score":-0.086621913438042},{"text":"Yeah.","start":1611.095,"end":1611.335,"sentiment":"neutral","sentiment_score":0.01892104372382164}],"sentiment":"neutral","sentiment_score":-0.08132542380028301,"num_words":18,"start":1586.48,"end":1611.335},{"sentences":[{"text":"Can we try it again?","start":1611.335,"end":1612.7949,"sentiment":"neutral","sentiment_score":-0.00039888285100460054},{"text":"No.","start":1615.39,"end":1615.89,"sentiment":"neutral","sentiment_score":-0.10162600874900818},{"text":"Yeah.","start":1616.11,"end":1616.61,"sentiment":"neutral","sentiment_score":-0.07266709208488464},{"text":"Yeah.","start":1625.565,"end":1626.065,"sentiment":"neutral","sentiment_score":-0.04911424219608307},{"text":"No.","start":1626.2849,"end":1626.5249,"sentiment":"neutral","sentiment_score":-0.06798156350851059}],"sentiment":"neutral","sentiment_score":-0.032598146754834384,"num_words":9,"start":1611.335,"end":1626.5249},{"sentences":[{"text":"You just need to connect the router to the NTD then reset.","start":1626.5249,"end":1631.745,"sentiment":"neutral","sentiment_score":-0.044296741796036564},{"text":"Press reset button.","start":1631.8049,"end":1634.7849,"sentiment":"neutral","sentiment_score":-0.031505620727936424},{"text":"Does it says VDSL?","start":1642.21,"end":1643.4299,"sentiment":"neutral","sentiment_score":-0.025922397151589394},{"text":"Can you check the speaker?","start":1644.69,"end":1646.3099,"sentiment":"neutral","sentiment_score":-0.029803159460425378},{"text":"There's a speaker underneath.","start":1646.9299,"end":1648.2899,"sentiment":"neutral","sentiment_score":-0.04925471544265747}],"sentiment":"neutral","sentiment_score":-0.03842150040769151,"num_words":28,"start":1626.5249,"end":1648.2899},{"sentences":[{"text":"It says it should says VDSL.","start":1648.2899,"end":1650.63,"sentiment":"neutral","sentiment_score":-0.058298555513223015},{"text":"The cable is DSL?","start":1657.505,"end":1659.125,"sentiment":"neutral","sentiment_score":-0.02698221756145358},{"text":"What do you mean cable?","start":1661.025,"end":1662.325,"sentiment":"neutral","sentiment_score":-0.030766890570521354},{"text":"Okay.","start":1676.61,"end":1677.11,"sentiment":"neutral","sentiment_score":0.014195237308740616},{"text":"Did you press mhmm.","start":1723.66,"end":1725.28,"sentiment":"neutral","sentiment_score":0.008928125025704503}],"sentiment":"neutral","sentiment_score":-0.02808234593831003,"num_words":20,"start":1648.2899,"end":1725.28},{"sentences":[{"text":"Where did you connect the cable?","start":1739.955,"end":1741.575,"sentiment":"neutral","sentiment_score":-0.006497862904022138},{"text":"Hello?","start":1760.33,"end":1760.83,"sentiment":"neutral","sentiment_score":-0.0015713516622781754},{"text":"May I ask where did you connect the cable?","start":1761.21,"end":1763.3099,"sentiment":"neutral","sentiment_score":-0.020537033677101135},{"text":"Hello?","start":1768.285,"end":1768.785,"sentiment":"neutral","sentiment_score":-0.016961637884378433},{"text":"Cable from the box mounted at the wall.","start":1771.965,"end":1775.5851,"sentiment":"neutral","sentiment_score":0.01249454659409821}],"sentiment":"neutral","sentiment_score":-0.0056958838924765585,"num_words":25,"start":1739.955,"end":1775.5851},{"sentences":[{"text":"The router should be connected.","start":1776.605,"end":1777.985,"sentiment":"neutral","sentiment_score":0.035728012770414354},{"text":"Yeah.","start":1778.045,"end":1778.2051,"sentiment":"neutral","sentiment_score":0.08132824301719666},{"text":"Okay, sir.","start":1778.2051,"end":1779.025,"sentiment":"neutral","sentiment_score":0.13428997248411179},{"text":"Okay.","start":1840.35,"end":1840.67,"sentiment":"neutral","sentiment_score":0.09527502954006196},{"text":"Let me just wait for it.","start":1840.67,"end":1845.775,"sentiment":"neutral","sentiment_score":0.09558896472056706}],"sentiment":"neutral","sentiment_score":0.07982380464673042,"num_words":15,"start":1776.605,"end":1845.775},{"sentences":[{"text":"Can I also see the back of this router?","start":1887.52,"end":1890.1,"sentiment":"neutral","sentiment_score":0.05320333234137959},{"text":"Yeah.","start":1892.0,"end":1892.5,"sentiment":"neutral","sentiment_score":0.04808194190263748},{"text":"So that I can see the ports on where did you connect the cable.","start":1892.5599,"end":1896.3651,"sentiment":"neutral","sentiment_score":0.03728545257555587},{"text":"Okay.","start":1899.545,"end":1900.045,"sentiment":"neutral","sentiment_score":0.020800869911909103},{"text":"Okay.","start":1903.7051,"end":1904.025,"sentiment":"neutral","sentiment_score":0.01687505654990673}],"sentiment":"neutral","sentiment_score":0.04179169982671738,"num_words":26,"start":1887.52,"end":1904.025},{"sentences":[{"text":"I see.","start":1904.025,"end":1904.505,"sentiment":"neutral","sentiment_score":0.011485434137284756},{"text":"So you haven't connected the cable?","start":1904.505,"end":1908.28,"sentiment":"neutral","sentiment_score":-0.006634990607077877},{"text":"Or is this the gray one?","start":1909.94,"end":1911.88,"sentiment":"neutral","sentiment_score":-0.007562942802906036},{"text":"Is it the gray cable?","start":1914.34,"end":1916.28,"sentiment":"neutral","sentiment_score":-0.01461835317313671},{"text":"What does the port name port's name?","start":1925.9249,"end":1930.505,"sentiment":"neutral","sentiment_score":0.13710668416959898}],"sentiment":"neutral","sentiment_score":0.031709165043699056,"num_words":26,"start":1904.025,"end":1930.505},{"sentences":[{"text":"It says Optus.","start":1938.58,"end":1939.72,"sentiment":"neutral","sentiment_score":0.045923845221598945},{"text":"Mhmm.","start":1942.82,"end":1943.32,"sentiment":"neutral","sentiment_score":0.028173763304948807},{"text":"Yeah.","start":1956.4349,"end":1956.9349,"sentiment":"neutral","sentiment_score":0.03112291917204857},{"text":"Can you take a picture, please?","start":1956.995,"end":1958.515,"sentiment":"neutral","sentiment_score":0.014277143403887749},{"text":"Sorry.","start":1958.515,"end":1959.015,"sentiment":"neutral","sentiment_score":-0.04076537489891052}],"sentiment":"neutral","sentiment_score":0.02016380863885085,"num_words":12,"start":1938.58,"end":1959.015},{"sentences":[{"text":"For me to have the reference.","start":1963.14,"end":1964.6001,"sentiment":"neutral","sentiment_score":-0.039401654774943985},{"text":"Did you press the reset button already?","start":1985.515,"end":1987.6951,"sentiment":"neutral","sentiment_score":-0.057859062616314204},{"text":"Yeah.","start":2000.49,"end":2000.89,"sentiment":"neutral","sentiment_score":-0.03406767547130585},{"text":"That's the reset button.","start":2000.89,"end":2002.5449,"sentiment":"neutral","sentiment_score":-0.04377960227429867},{"text":"I think you need the PIN for this one for it to be 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only.","start":2016.12,"end":2028.76,"sentiment":"neutral","sentiment_score":-0.11219984835342449},{"text":"Yeah.","start":2028.76,"end":2029.26,"sentiment":"neutral","sentiment_score":-0.02433234080672264}],"sentiment":"neutral","sentiment_score":-0.07325462488058422,"num_words":28,"start":2007.825,"end":2029.26},{"sentences":[{"text":"Mhmm.","start":2029.72,"end":2030.22,"sentiment":"neutral","sentiment_score":-0.006932363845407963},{"text":"Kindly press that one.","start":2031.485,"end":2033.025,"sentiment":"neutral","sentiment_score":-0.01670194324105978},{"text":"Press it for at least thirty seconds until the router lights restart.","start":2042.285,"end":2047.0,"sentiment":"neutral","sentiment_score":-0.027694102221479017},{"text":"We need to check it first.","start":2052.5,"end":2054.68,"sentiment":"neutral","sentiment_score":-0.026221387088298798},{"text":"We need to connect the router first first to determine.","start":2055.78,"end":2058.695,"sentiment":"neutral","sentiment_score":-0.0298442842438817}],"sentiment":"neutral","sentiment_score":-0.026116379649575912,"num_words":33,"start":2029.72,"end":2058.695},{"sentences":[{"text":"Let me know once you have pressed the reset button.","start":2068.915,"end":2071.59,"sentiment":"neutral","sentiment_score":-0.030212192237377165},{"text":"Yeah.","start":2079.59,"end":2080.09,"sentiment":"neutral","sentiment_score":-0.03779727593064308},{"text":"We need but we need to press it, actually.","start":2080.6301,"end":2082.81,"sentiment":"neutral","sentiment_score":-0.0464208900100655},{"text":"Yeah.","start":2095.575,"end":2095.8948,"sentiment":"neutral","sentiment_score":-0.024911580607295036},{"text":"But we need to reset the router first to ensure a clean 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Yeah? Hello? Hi. Yes. Yes. Sorry. My phone battery dead so that I don't know. Yeah. My name is Kulvinda. You know the yeah. Yeah. I don't Yeah. I'll I'll send Gmail. Yeah. So what's what's what's your email? M o I a I n e dot Maureen. Sorry. Maureen. Yeah. So what's the next? Maureen dot Yeah. Yeah. Yeah. So so what's what's at, a I r g e l, dot net. Yeah. Dot a u. Okay. Moines@kirtel,morain. Yep. So I will send you message. Yeah. Yeah. Yeah. Yeah. I understand. I I'll send her something. Yeah. So you good? Oh, it says sent. Yeah. My side is sent. So Yeah. Yeah. I got it. So I'll send you straight away. Yeah. Yeah. That's that is the only only, I think, few seconds I will send you. So I can see. Yeah. You can stay in the home. Yeah. Just a few settings. No. I sent it. And I have a one more port, so I'll send that one as well. Is it the same photos? Yeah. I have one more port, but the you know the yeah. So that cable. Yeah. I'm not sure. Yeah. Yeah. That's I think that's cable. Yeah. Same. Yeah. I changed a cable, but it's not working. I I changed the other one. I have one more cable, but This is the same cable. So in last last appointment. Yeah. I Yeah. That's just the front of the phone. Yeah. Same thing. Same thing. Yeah. The because of the old the the owner said, we are using I I I I net. So that's the perfect working. So he used the I I I I net so that I don't know why your net is not working. Yeah. Because I connected the old modem, I iNets, so that's all Internet is working. The yeah. Yeah. Previous, I I net something. So that's not working. You know the Internet? It's it's a going by Internet four. Showing the Internet working. Because showing the three or five concern on there, so that's the Internet working. I don't know. But I don't know the password username, password, so that's mhmm. Yeah. Yeah. Yeah. Yeah. Yes. I don't know. The previous that's the router is working in previous home, Same like this one. I think the that that yeah. That that my previous home, I think it's one more thing, one big thing. I think that's a modem or something like that. Modem. Yeah. Modem on the wall. Yeah. Yes. Yes. Yes. Yes. Yes. Okay. Okay. Yeah. Okay. Okay. Because that's for me that a lots of different things in that apartment. That's a super network. This is a new one. Yeah. That yeah. Yeah. Yeah. Yeah. No worries. Thank you. Yeah. So that you need the serial number? Serial number or MAC? I I will send in. Yeah. Let's do it. Okay. Just checking. Yeah. I'll so you can see this picture. I think the issue is the router. Maybe the different router. Yeah. Okay. Yeah. Yeah. You've been sync. Yeah. Power light on and Wi Fi light's on. Red. Power light is red, and the other is a this It's a solid, not a flash. No Internet. No light. No van light. I will connect it to the other cable, maybe. Sure thing. So that's connected with the LAN or LAN? Cable. Yeah. Oh, okay. Okay. Hello? Hi. Yes. Yeah. That's it. That's the main because of the router is five d or something, and we need two NBN router. Yeah? Yeah. So Yeah. Call call on this number. So I'm available today and tomorrow. Yeah. So when if I order, so when I receive a router? Okay. So because of because of other I have two more complete routers. So that's the IINet and one is Optus. Yeah. My previous, my owner gave me that router and that's for fact working. Internet is working and everything is working. Because it's going on that yes? So that's the that's the that's the fiber optic. So that's the just a second. Sure. Ping sign tag me com something. Yeah. WPA is some no. No. That's that's gateway and Optus serial number. A d s l. Yeah. DSL. ADSL. I I connected before. Yeah. So it's both are working. Yes, sir. Yeah. I connected this one before, so it's working. Because of it's showing the Internet lights on top so that can I use this one? Yeah. My owner tried this because he it's working. Yeah. Yeah. I will try that one. But I'm not so username I I don't know the username password. I will try the username password. Yeah. Yeah. I will sorry. That's a DSL. Yep. Yeah. DSL is already there. No. That that cable is DSL so that I set DSL. Yeah. It's going That's you know the LAN LAN cable? It's a DSL. Yeah. Yeah. It's showing the DSL on top. So power DSL. Yeah. Power DSL fiber, Internet, and phone. So that's the Optus, yes, router, Optus company. Yeah. Yeah. It's working. DSL is just blinking. And after some time, so Internet is working. Which cable? I will send you for it. Yeah. Yeah. Check it. I sent two photos. Yeah. That's the second. Yeah. I just suspect it. Yeah. So that's a great. The portal is Octus. Yes. Yeah. Octus. Yes. The four so the full name, sagem, sagen,com, the backside. Yeah. I'm not. So WhiteOne? So WhiteOne or your company data? White one? Yeah. I'll help press it. Yeah. I need to yeah. Yeah. Just a second. Yeah. So is there a working Twitter or not? Okay. I don't have a any, you know, the ping of something. But but before so there is a fourth option, the Internet. So Internet is working. So the green light for Internet. Yeah. Just a second. Yeah. I will yeah. I will find any PIN or yeah. Oh, I understand. Hello? 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Yeah? Hello? Hi. Yes.\n\nYes. Sorry. My phone battery dead so that I don't know. Yeah. My name is Kulvinda.\n\nYou know the yeah. Yeah. I don't Yeah. I'll I'll send Gmail. Yeah.\n\nSo what's what's what's your email? M o I a I n e dot Maureen. Sorry. Maureen. Yeah.\n\nSo what's the next? Maureen dot Yeah. Yeah. Yeah. So so what's what's at, a I r g e l, dot net.\n\nYeah. Dot a u. Okay. Moines@kirtel,morain. Yep.\n\nSo I will send you message. Yeah. Yeah. Yeah. Yeah.\n\nI understand. I I'll send her something. Yeah. So you good? Oh, it says sent.\n\nYeah. My side is sent. So Yeah. Yeah. I got it.\n\nSo I'll send you straight away. Yeah. Yeah. That's that is the only only, I think, few seconds I will send you. So I can see.\n\nYeah. You can stay in the home. Yeah. Just a few settings. No.\n\nI sent it. And I have a one more port, so I'll send that one as well. Is it the same photos? Yeah. I have one more port, but the you know the yeah.\n\nSo that cable. Yeah. I'm not sure. Yeah. Yeah.\n\nThat's I think that's cable. Yeah. Same. Yeah. I changed a cable, but it's not working.\n\nI I changed the other one. I have one more cable, but This is the same cable. So in last last appointment. Yeah. I Yeah.\n\nThat's just the front of the phone. Yeah. Same thing. Same thing. Yeah.\n\nThe because of the old the the owner said, we are using I I I I net. So that's the perfect working. So he used the I I I I net so that I don't know why your net is not working. Yeah. Because I connected the old modem, I iNets, so that's all Internet is working.\n\nThe yeah. Yeah. Previous, I I net something. So that's not working. You know the Internet?\n\nIt's it's a going by Internet four. Showing the Internet working. Because showing the three or five concern on there, so that's the Internet working. I don't know. But I don't know the password username, password, so that's mhmm.\n\nYeah. Yeah. Yeah. Yeah. Yes.\n\nI don't know. The previous that's the router is working in previous home, Same like this one. I think the that that yeah. That that my previous home, I think it's one more thing, one big thing. I think that's a modem or something like that.\n\nModem. Yeah. Modem on the wall. Yeah. Yes.\n\nYes. Yes. Yes. Yes. Okay.\n\nOkay. Yeah. Okay. Okay. Because that's for me that a lots of different things in that apartment.\n\nThat's a super network. This is a new one. Yeah. That yeah. Yeah.\n\nYeah. Yeah. No worries. Thank you. Yeah.\n\nSo that you need the serial number? Serial number or MAC? I I will send in. Yeah. Let's do it.\n\nOkay. Just checking. Yeah. I'll so you can see this picture. I think the issue is the router.\n\nMaybe the different router. Yeah. Okay. Yeah. Yeah.\n\nYou've been sync. Yeah. Power light on and Wi Fi light's on. Red. Power light is red, and the other is a this It's a solid, not a flash.\n\nNo Internet. No light. No van light. I will connect it to the other cable, maybe. Sure thing.\n\nSo that's connected with the LAN or LAN? Cable. Yeah. Oh, okay. Okay.\n\nHello? Hi. Yes. Yeah. That's it.\n\nThat's the main because of the router is five d or something, and we need two NBN router. Yeah? Yeah. So Yeah. Call call on this number.\n\nSo I'm available today and tomorrow. Yeah. So when if I order, so when I receive a router? Okay. So because of because of other I have two more complete routers.\n\nSo that's the IINet and one is Optus. Yeah. My previous, my owner gave me that router and that's for fact working. Internet is working and everything is working. Because it's going on that yes?\n\nSo that's the that's the that's the fiber optic. So that's the just a second. Sure. Ping sign tag me com something. Yeah.\n\nWPA is some no. No. That's that's gateway and Optus serial number. A d s l. Yeah.\n\nDSL. ADSL. I I connected before. Yeah. So it's both are working.\n\nYes, sir. Yeah. I connected this one before, so it's working. Because of it's showing the Internet lights on top so that can I use this one? Yeah.\n\nMy owner tried this because he it's working. Yeah. Yeah. I will try that one. But I'm not so username I I don't know the username password.\n\nI will try the username password. Yeah. Yeah. I will sorry. That's a DSL.\n\nYep. Yeah. DSL is already there. No. That that cable is DSL so that I set DSL.\n\nYeah. It's going That's you know the LAN LAN cable? It's a DSL. Yeah. Yeah.\n\nIt's showing the DSL on top. So power DSL. Yeah. Power DSL fiber, Internet, and phone. So that's the Optus, yes, router, Optus company.\n\nYeah. Yeah. It's working. DSL is just blinking. And after some time, so Internet is working.\n\nWhich cable? I will send you for it. Yeah. Yeah. Check it.\n\nI sent two photos. Yeah. That's the second. Yeah. I just suspect it.\n\nYeah. So that's a great. The portal is Octus. Yes. Yeah.\n\nOctus. Yes. The four so the full name, sagem, sagen,com, the backside. Yeah. I'm not.\n\nSo WhiteOne? So WhiteOne or your company data? White one? Yeah. I'll help press it.\n\nYeah. I need to yeah. Yeah. Just a second. Yeah.\n\nSo is there a working Twitter or not? Okay. I don't have a any, you know, the ping of something. But but before so there is a fourth option, the Internet. So Internet is working.\n\nSo the green light for Internet. Yeah. Just a second. Yeah. I will yeah.\n\nI will find any PIN or yeah. Oh, I understand. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.21606555581092832},{"text":"Yeah?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.15129242837429047},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.08096480369567871},{"text":"Hi.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.11525508761405943},{"text":"Yes.","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":0.11748532950878143}],"sentiment":"neutral","sentiment_score":0.13621264100074768,"num_words":5,"start":2.48,"end":6.72},{"sentences":[{"text":"Yes.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.08482237160205841},{"text":"Sorry.","start":10.24,"end":10.639999,"sentiment":"negative","sentiment_score":-0.39868080615997314},{"text":"My phone battery dead so that I don't 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on.","start":1007.43,"end":1013.935,"sentiment":"neutral","sentiment_score":-0.01809839135967195},{"text":"Red.","start":1013.935,"end":1014.435,"sentiment":"neutral","sentiment_score":-0.039641719311475754},{"text":"Power light is red, and the other is a this It's a solid, not a flash.","start":1014.97504,"end":1027.73,"sentiment":"neutral","sentiment_score":-0.08448242605663836}],"sentiment":"neutral","sentiment_score":-0.053777065224431715,"num_words":29,"start":980.79004,"end":1027.73},{"sentences":[{"text":"No Internet.","start":1040.605,"end":1041.425,"sentiment":"neutral","sentiment_score":-0.1797577068209648},{"text":"No light.","start":1041.7251,"end":1043.025,"sentiment":"neutral","sentiment_score":-0.24842879176139832},{"text":"No van light.","start":1044.285,"end":1045.505,"sentiment":"neutral","sentiment_score":-0.16841065883636475},{"text":"I will connect it to the other cable, 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okay.","start":1096.365,"end":1097.105,"sentiment":"neutral","sentiment_score":0.07083724439144135},{"text":"Okay.","start":1234.4651,"end":1234.9651,"sentiment":"neutral","sentiment_score":0.06107361987233162}],"sentiment":"neutral","sentiment_score":0.057323215099481434,"num_words":13,"start":1084.3,"end":1234.9651},{"sentences":[{"text":"Hello?","start":1279.25,"end":1279.75,"sentiment":"neutral","sentiment_score":0.05156881362199783},{"text":"Hi.","start":1283.01,"end":1283.51,"sentiment":"neutral","sentiment_score":0.06943605840206146},{"text":"Yes.","start":1392.4199,"end":1392.9199,"sentiment":"neutral","sentiment_score":0.11605028808116911},{"text":"Yeah.","start":1423.115,"end":1423.435,"sentiment":"neutral","sentiment_score":0.07657921314239502},{"text":"That's it.","start":1423.435,"end":1424.0751,"sentiment":"neutral","sentiment_score":0.05541161634027958}],"sentiment":"neutral","sentiment_score":0.07074293432136376,"num_words":6,"start":1279.25,"end":1424.0751},{"sentences":[{"text":"That's the main because of the router is five d or something, and we need two NBN router.","start":1424.0751,"end":1430.875,"sentiment":"neutral","sentiment_score":0.019526852760463953},{"text":"Yeah?","start":1430.875,"end":1431.375,"sentiment":"neutral","sentiment_score":0.021990923210978508},{"text":"Yeah.","start":1445.88,"end":1446.38,"sentiment":"neutral","sentiment_score":0.05622987449169159},{"text":"So Yeah.","start":1446.6001,"end":1453.385,"sentiment":"neutral","sentiment_score":0.018543938174843788},{"text":"Call call on this number.","start":1453.385,"end":1455.325,"sentiment":"neutral","sentiment_score":0.0513043075799942}],"sentiment":"neutral","sentiment_score":0.026789391171877033,"num_words":27,"start":1424.0751,"end":1455.325},{"sentences":[{"text":"So I'm available today and tomorrow.","start":1456.105,"end":1459.965,"sentiment":"neutral","sentiment_score":0.12760847186048827},{"text":"Yeah.","start":1460.505,"end":1461.005,"sentiment":"neutral","sentiment_score":0.03621221706271171},{"text":"So when if I order, so when I receive a router?","start":1466.99,"end":1470.61,"sentiment":"neutral","sentiment_score":-0.03471593643453988},{"text":"Okay.","start":1484.645,"end":1484.965,"sentiment":"neutral","sentiment_score":0.010791510343551636},{"text":"So because of because of other I have two more complete routers.","start":1484.965,"end":1491.785,"sentiment":"neutral","sentiment_score":-0.018587317628165085}],"sentiment":"neutral","sentiment_score":0.0067010143952023595,"num_words":31,"start":1456.105,"end":1491.785},{"sentences":[{"text":"So that's the IINet and one is Optus.","start":1492.405,"end":1496.105,"sentiment":"neutral","sentiment_score":0.035329424776136875},{"text":"Yeah.","start":1496.245,"end":1496.725,"sentiment":"neutral","sentiment_score":0.04561536759138107},{"text":"My previous, my owner gave me that router and that's for fact working.","start":1496.725,"end":1502.2001,"sentiment":"neutral","sentiment_score":0.09792650490999222},{"text":"Internet is working and everything is working.","start":1502.66,"end":1505.3201,"sentiment":"neutral","sentiment_score":0.2545958608388901},{"text":"Because it's going on that yes?","start":1505.9401,"end":1509.88,"sentiment":"neutral","sentiment_score":0.01301568653434515}],"sentiment":"neutral","sentiment_score":0.09890172784881933,"num_words":35,"start":1492.405,"end":1509.88},{"sentences":[{"text":"So that's the that's the that's the fiber optic.","start":1516.195,"end":1521.815,"sentiment":"neutral","sentiment_score":0.001059210445317957},{"text":"So that's the just a second.","start":1522.035,"end":1524.24,"sentiment":"neutral","sentiment_score":0.009287312937279543},{"text":"Sure.","start":1524.72,"end":1525.22,"sentiment":"neutral","sentiment_score":0.02987040579319},{"text":"Ping sign tag me com something.","start":1529.6,"end":1531.54,"sentiment":"neutral","sentiment_score":0.005606632990141709},{"text":"Yeah.","start":1534.24,"end":1534.74,"sentiment":"neutral","sentiment_score":0.002728534396737814}],"sentiment":"neutral","sentiment_score":0.005717196076622476,"num_words":23,"start":1516.195,"end":1534.74},{"sentences":[{"text":"WPA is some no.","start":1535.28,"end":1537.04,"sentiment":"neutral","sentiment_score":-0.25882598012685776},{"text":"No.","start":1537.04,"end":1537.54,"sentiment":"neutral","sentiment_score":-0.2307065725326538},{"text":"That's that's gateway and Optus serial number.","start":1539.2,"end":1547.165,"sentiment":"neutral","sentiment_score":-0.050299400995884626},{"text":"A d s l.","start":1548.425,"end":1549.645,"sentiment":"neutral","sentiment_score":-0.0031643187976442277},{"text":"Yeah.","start":1552.3451,"end":1552.8451,"sentiment":"neutral","sentiment_score":0.006519312504678965}],"sentiment":"neutral","sentiment_score":-0.09554378015865736,"num_words":17,"start":1535.28,"end":1552.8451},{"sentences":[{"text":"DSL.","start":1552.9851,"end":1553.4851,"sentiment":"neutral","sentiment_score":0.0015119221061468124},{"text":"ADSL.","start":1553.625,"end":1554.125,"sentiment":"neutral","sentiment_score":0.007364513352513313},{"text":"I I connected before.","start":1556.04,"end":1565.1001,"sentiment":"neutral","sentiment_score":0.00002054194919765039},{"text":"Yeah.","start":1565.56,"end":1566.06,"sentiment":"neutral","sentiment_score":0.10368488729000092},{"text":"So it's both are working.","start":1566.36,"end":1568.2201,"sentiment":"neutral","sentiment_score":0.19442540109157563}],"sentiment":"neutral","sentiment_score":0.09039754133361082,"num_words":12,"start":1552.9851,"end":1568.2201},{"sentences":[{"text":"Yes, sir.","start":1570.365,"end":1572.305,"sentiment":"neutral","sentiment_score":0.13046672195196152},{"text":"Yeah.","start":1581.885,"end":1582.205,"sentiment":"neutral","sentiment_score":-0.00442926399409771},{"text":"I connected this one before, so it's working.","start":1582.205,"end":1585.425,"sentiment":"neutral","sentiment_score":0.019793636165559292},{"text":"Because of it's showing the Internet lights on top so that can I use this one?","start":1586.42,"end":1595.08,"sentiment":"neutral","sentiment_score":-0.11444332543760538},{"text":"Yeah.","start":1601.075,"end":1601.475,"sentiment":"neutral","sentiment_score":-0.019930537790060043}],"sentiment":"neutral","sentiment_score":-0.05129180269848023,"num_words":28,"start":1570.365,"end":1601.475},{"sentences":[{"text":"My owner tried this because he it's working.","start":1601.475,"end":1608.775,"sentiment":"neutral","sentiment_score":-0.043876228388398886},{"text":"Yeah.","start":1611.075,"end":1611.51,"sentiment":"neutral","sentiment_score":0.02012629620730877},{"text":"Yeah.","start":1614.15,"end":1614.47,"sentiment":"neutral","sentiment_score":-0.00023398734629154205},{"text":"I will try that one.","start":1614.47,"end":1616.01,"sentiment":"neutral","sentiment_score":-0.041484837979078294},{"text":"But I'm not so username I I don't know the username password.","start":1616.63,"end":1623.53,"sentiment":"neutral","sentiment_score":-0.20570114875833193}],"sentiment":"neutral","sentiment_score":-0.11136872197190921,"num_words":27,"start":1601.475,"end":1623.53},{"sentences":[{"text":"I will try the username password.","start":1623.59,"end":1625.77,"sentiment":"neutral","sentiment_score":-0.09289862091342609},{"text":"Yeah.","start":1629.615,"end":1630.115,"sentiment":"neutral","sentiment_score":-0.02217740938067436},{"text":"Yeah.","start":1634.015,"end":1634.335,"sentiment":"neutral","sentiment_score":-0.025543153285980225},{"text":"I will sorry.","start":1634.335,"end":1635.7949,"sentiment":"neutral","sentiment_score":-0.08311964571475983},{"text":"That's a DSL.","start":1635.855,"end":1636.9149,"sentiment":"neutral","sentiment_score":-0.05276257420579592}],"sentiment":"neutral","sentiment_score":-0.07233992485063416,"num_words":14,"start":1623.59,"end":1636.9149},{"sentences":[{"text":"Yep.","start":1637.135,"end":1637.635,"sentiment":"neutral","sentiment_score":-0.008569562807679176},{"text":"Yeah.","start":1644.3301,"end":1644.8301,"sentiment":"neutral","sentiment_score":-0.01986618340015411},{"text":"DSL is already there.","start":1644.89,"end":1646.11,"sentiment":"neutral","sentiment_score":-0.02709040930494666},{"text":"No.","start":1649.53,"end":1650.03,"sentiment":"neutral","sentiment_score":-0.0690622329711914},{"text":"That that cable is DSL so that I set DSL.","start":1651.53,"end":1655.55,"sentiment":"neutral","sentiment_score":-0.03683318234980106}],"sentiment":"neutral","sentiment_score":-0.033775967052754235,"num_words":17,"start":1637.135,"end":1655.55},{"sentences":[{"text":"Yeah.","start":1659.725,"end":1660.225,"sentiment":"neutral","sentiment_score":-0.010607139207422732},{"text":"It's going That's you know the LAN LAN cable?","start":1661.1649,"end":1667.6649,"sentiment":"neutral","sentiment_score":-0.0219259113073349},{"text":"It's a DSL.","start":1667.885,"end":1668.865,"sentiment":"neutral","sentiment_score":-0.007716158094505469},{"text":"Yeah.","start":1696.87,"end":1697.37,"sentiment":"neutral","sentiment_score":0.02131306380033493},{"text":"Yeah.","start":1718.9851,"end":1719.2251,"sentiment":"neutral","sentiment_score":0.024483410641551014}],"sentiment":"neutral","sentiment_score":-0.012352822721004486,"num_words":15,"start":1659.725,"end":1719.2251},{"sentences":[{"text":"It's showing the DSL on top.","start":1719.2251,"end":1721.305,"sentiment":"neutral","sentiment_score":0.015909981913864613},{"text":"So power DSL.","start":1721.305,"end":1724.3651,"sentiment":"neutral","sentiment_score":0.016463452329238255},{"text":"Yeah.","start":1725.88,"end":1726.12,"sentiment":"neutral","sentiment_score":0.035189006477594376},{"text":"Power DSL fiber, Internet, and phone.","start":1726.12,"end":1729.1799,"sentiment":"neutral","sentiment_score":0.03361752753456434},{"text":"So that's the Optus, yes, router, Optus company.","start":1730.12,"end":1735.74,"sentiment":"neutral","sentiment_score":0.046678451821208}],"sentiment":"neutral","sentiment_score":0.03146550144689778,"num_words":24,"start":1719.2251,"end":1735.74},{"sentences":[{"text":"Yeah.","start":1749.5751,"end":1750.0751,"sentiment":"neutral","sentiment_score":0.03727618604898453},{"text":"Yeah.","start":1750.135,"end":1750.4551,"sentiment":"neutral","sentiment_score":0.06530037522315979},{"text":"It's working.","start":1750.4551,"end":1751.275,"sentiment":"neutral","sentiment_score":0.10175007581710815},{"text":"DSL is just blinking.","start":1752.0,"end":1755.22,"sentiment":"neutral","sentiment_score":-0.05445731896907091},{"text":"And after some time, so Internet is working.","start":1756.0801,"end":1759.54,"sentiment":"neutral","sentiment_score":0.006136465352028608}],"sentiment":"neutral","sentiment_score":0.008583697490394115,"num_words":16,"start":1749.5751,"end":1759.54},{"sentences":[{"text":"Which cable?","start":1769.335,"end":1770.155,"sentiment":"neutral","sentiment_score":-0.01998923532664776},{"text":"I will send you for it.","start":1775.975,"end":1777.675,"sentiment":"neutral","sentiment_score":0.03798105909178654},{"text":"Yeah.","start":1815.0,"end":1815.5,"sentiment":"neutral","sentiment_score":0.1036904752254486},{"text":"Yeah.","start":1829.935,"end":1830.255,"sentiment":"neutral","sentiment_score":0.09989500045776369},{"text":"Check it.","start":1830.255,"end":1830.915,"sentiment":"neutral","sentiment_score":0.12740500271320343}],"sentiment":"neutral","sentiment_score":0.053858613750586905,"num_words":12,"start":1769.335,"end":1830.915},{"sentences":[{"text":"I sent two photos.","start":1834.8151,"end":1836.115,"sentiment":"neutral","sentiment_score":0.09966309741139412},{"text":"Yeah.","start":1889.61,"end":1890.11,"sentiment":"neutral","sentiment_score":0.04149983078241348},{"text":"That's the second.","start":1891.21,"end":1892.36,"sentiment":"neutral","sentiment_score":0.04138222709298134},{"text":"Yeah.","start":1909.155,"end":1909.655,"sentiment":"neutral","sentiment_score":-0.009040899574756622},{"text":"I just suspect it.","start":1916.995,"end":1918.455,"sentiment":"neutral","sentiment_score":-0.045907831750810146}],"sentiment":"neutral","sentiment_score":0.02858666731761052,"num_words":13,"start":1834.8151,"end":1918.455},{"sentences":[{"text":"Yeah.","start":1923.8,"end":1923.96,"sentiment":"neutral","sentiment_score":0.21746206283569336},{"text":"So that's a great.","start":1923.96,"end":1925.26,"sentiment":"positive","sentiment_score":0.6183923631906509},{"text":"The portal is Octus.","start":1932.295,"end":1934.9551,"sentiment":"neutral","sentiment_score":0.041846441105008125},{"text":"Yes.","start":1936.4551,"end":1936.9551,"sentiment":"neutral","sentiment_score":0.06542941927909851},{"text":"Yeah.","start":1940.4551,"end":1940.9551,"sentiment":"neutral","sentiment_score":0.0387934148311615}],"sentiment":"neutral","sentiment_score":0.26933091946623544,"num_words":11,"start":1923.8,"end":1940.9551},{"sentences":[{"text":"Octus.","start":1941.095,"end":1941.5751,"sentiment":"neutral","sentiment_score":0.0335179939866066},{"text":"Yes.","start":1941.5751,"end":1942.0751,"sentiment":"neutral","sentiment_score":0.03851139917969704},{"text":"The four so the full name, sagem, sagen,com, the backside.","start":1943.735,"end":1953.97,"sentiment":"neutral","sentiment_score":0.025517009664326906},{"text":"Yeah.","start":1959.23,"end":1959.73,"sentiment":"neutral","sentiment_score":-0.019131846725940704},{"text":"I'm 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not?","start":2048.065,"end":2050.725,"sentiment":"neutral","sentiment_score":-0.01281366334296763},{"text":"Okay.","start":2055.745,"end":2056.245,"sentiment":"neutral","sentiment_score":-0.02411848306655884},{"text":"I don't have a any, you know, the ping of something.","start":2072.6401,"end":2078.285,"sentiment":"neutral","sentiment_score":-0.1447467099536549},{"text":"But but before so there is a fourth option, the Internet.","start":2082.345,"end":2088.445,"sentiment":"neutral","sentiment_score":-0.009228208356282928},{"text":"So Internet is working.","start":2088.585,"end":2090.925,"sentiment":"neutral","sentiment_score":0.06214619427919388}],"sentiment":"neutral","sentiment_score":-0.044907631831509726,"num_words":35,"start":2048.065,"end":2090.925},{"sentences":[{"text":"So the green light for Internet.","start":2091.5798,"end":2093.44,"sentiment":"neutral","sentiment_score":0.04589795072873434},{"text":"Yeah.","start":2100.8599,"end":2101.18,"sentiment":"neutral","sentiment_score":-0.03298569843173027},{"text":"Just a second.","start":2101.18,"end":2102.16,"sentiment":"neutral","sentiment_score":0.045819324751695},{"text":"Yeah.","start":2104.6199,"end":2105.1199,"sentiment":"neutral","sentiment_score":0.11405269056558608},{"text":"I will yeah.","start":2105.26,"end":2106.7,"sentiment":"neutral","sentiment_score":0.08295703679323196}],"sentiment":"neutral","sentiment_score":0.05305598436721733,"num_words":14,"start":2091.5798,"end":2106.7},{"sentences":[{"text":"I will find any PIN or yeah.","start":2106.7,"end":2110.615,"sentiment":"neutral","sentiment_score":0.04136703961661884},{"text":"Oh, I understand.","start":2211.9102,"end":2214.57,"sentiment":"neutral","sentiment_score":0.04110262915492058},{"text":"Hello?","start":2405.045,"end":2405.545,"sentiment":"neutral","sentiment_score":0.00014092214405536652},{"text":"Hello?","start":2461.8352,"end":2462.3352,"sentiment":"neutral","sentiment_score":-0.1308637708425522}],"sentiment":"neutral","sentiment_score":0.02351285967354973,"num_words":12,"start":2106.7,"end":2462.3352}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: This\n\nChannel 1: Yeah?\n\nChannel 0: is from Airtel.\n\nChannel 1: Hello? Hi. Yes. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Sorry. My phone battery dead so that I don't know. Yeah.\n\nChannel 0: May I know your name, please?\n\nChannel 1: My name is Kulvinda. You know the\n\nChannel 0: Okay. Yeah. The email\n\nChannel 1: yeah.\n\nChannel 0: earlier. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: I\n\nChannel 0: email,\n\nChannel 1: don't\n\nChannel 0: it did not delivered. That's why we send the email to rowinderkower0999@gmail.com. Is it okay if you send me an email instead? I'll dictate my email.\n\nChannel 1: Yeah. I'll I'll send Gmail. Yeah. So what's\n\nChannel 0: Okay.\n\nChannel 1: what's what's your email?\n\nChannel 0: Moraine@airtel.net.au. It's moraine@gmail.com.\n\nChannel 1: M o I a I n e dot Maureen. Sorry. Maureen.\n\nChannel 0: Okay. Yeah. Moraine\n\nChannel 1: Yeah. So what's the next? Maureen dot\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah. Yeah. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: so what's what's\n\nChannel 0: Maureen at\n\nChannel 1: at,\n\nChannel 0: sign as in the symbol, airtel\n\nChannel 1: a I r g e l,\n\nChannel 0: dot net\n\nChannel 1: dot\n\nChannel 0: n e\n\nChannel 1: net.\n\nChannel 0: t\n\nChannel 1: Yeah.\n\nChannel 0: dot a u.\n\nChannel 1: Dot a u. Okay. Moines@kirtel,morain. Yep.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: So I will send you message.\n\nChannel 0: Yeah. M for Mike, o for Oscar, r for Romeo,\n\nChannel 1: Yeah.\n\nChannel 0: a for alpha. Yeah.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I understand.\n\nChannel 0: Okay.\n\nChannel 1: I I'll send her something.\n\nChannel 0: Yeah. Sure. Then I'll forward the email that I sent to the other email address.\n\nChannel 1: Yeah. So you good?\n\nChannel 0: Not yet.\n\nChannel 1: Oh, it says sent. Yeah. My side is sent. So\n\nChannel 0: Yeah. So I just received the email address then forwarded my email.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I\n\nChannel 0: Yeah. So for me to further\n\nChannel 1: got\n\nChannel 0: troubleshoot,\n\nChannel 1: it. So\n\nChannel 0: yeah, can you please send me the pictures?\n\nChannel 1: I'll send you straight away. Yeah.\n\nChannel 0: Yeah. So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you.\n\nChannel 1: Yeah. That's that is the\n\nChannel 0: Okay.\n\nChannel 1: only only, I think, few seconds I will send you. So I can\n\nChannel 0: Okay.\n\nChannel 1: see.\n\nChannel 0: Do you want me to stay in the line?\n\nChannel 1: Yeah. You can stay\n\nChannel 0: Okay.\n\nChannel 1: in the home.\n\nChannel 0: Yeah. Just send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected. And please ensure the indicator lights are also visible in the photos.\n\nChannel 1: Yeah. Just a few settings. No. I sent it. And I have a one more port, so I'll send that one as well.\n\nIs it the same photos?\n\nChannel 0: Let me just check my email. Yeah. I just received the picture. Let me just review it for a while. This white cable, is this also what you're using from the previous\n\nChannel 1: Yeah. I have one more port, but the\n\nChannel 0: NTD?\n\nChannel 1: you know the\n\nChannel 0: No. The cable. Yeah.\n\nChannel 1: yeah. So that cable. Yeah.\n\nChannel 0: This cable is working from your previous address. This is what you're using before?\n\nChannel 1: I'm not sure. Yeah. Yeah. That's I think that's cable. Yeah.\n\nSame.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I changed a cable, but it's not working. I I changed the other one. I have one more cable, but\n\nChannel 0: Okay. So you changed the cable? Sorry. I did not get that one.\n\nChannel 1: This is the same cable. So in last\n\nChannel 0: The\n\nChannel 1: last\n\nChannel 0: one that\n\nChannel 1: appointment.\n\nChannel 0: you're using from Supa\n\nChannel 1: Yeah.\n\nChannel 0: Network box?\n\nChannel 1: I Yeah. That's just the front of the phone. Yeah. Same thing. Same thing.\n\nYeah.\n\nChannel 0: So at this port, there's no cable connected to it before at\n\nChannel 1: The\n\nChannel 0: the the port that is mounted on the wall.\n\nChannel 1: because of the old the the owner said, we are using I I I I net. So that's the perfect working. So he used the I I I I net so that\n\nChannel 0: Mhmm.\n\nChannel 1: I don't know why your net is not working.\n\nChannel 0: Yeah. Let me just check on my end. Hang on.\n\nChannel 1: Yeah. Because I connected the old modem, I iNets, so that's all Internet is working.\n\nChannel 0: Sorry? You connected\n\nChannel 1: The\n\nChannel 0: the previous router?\n\nChannel 1: yeah. Yeah. Previous, I I net something. So that's not working. You know the\n\nChannel 0: That's\n\nChannel 1: Internet?\n\nChannel 0: not working?\n\nChannel 1: It's it's a going by Internet four. Showing the Internet working. Because\n\nChannel 0: Let me\n\nChannel 1: showing\n\nChannel 0: just\n\nChannel 1: the\n\nChannel 0: get through.\n\nChannel 1: three or five concern on there, so that's the Internet working. I don't know.\n\nChannel 0: Mhmm.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: I don't\n\nChannel 0: Let\n\nChannel 1: know the password username, password, so that's\n\nChannel 0: okay. Let me just confirm. So this router is new?\n\nChannel 1: mhmm.\n\nChannel 0: This router, the one that you just send, is this the router you're using as well before\n\nChannel 1: Yeah.\n\nChannel 0: from the previous address that the\n\nChannel 1: Yeah.\n\nChannel 0: Internet\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: is working? You just transfer it to this new address.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So what is the router that you're referring earlier? They said it's not working\n\nChannel 1: I don't know.\n\nChannel 0: or this is it's the same router.\n\nChannel 1: The previous that's the router is working in previous home, Same\n\nChannel 0: Yeah.\n\nChannel 1: like this one. I think\n\nChannel 0: Yeah. But\n\nChannel 1: the\n\nChannel 0: since you\n\nChannel 1: that\n\nChannel 0: transferred it, it's not working\n\nChannel 1: that\n\nChannel 0: anymore.\n\nChannel 1: yeah. That that my previous home, I think it's one more thing, one big thing. I think that's a modem or something like that.\n\nChannel 0: Mounted on the wall.\n\nChannel 1: Modem. Yeah. Modem on the wall. Yeah.\n\nChannel 0: Yeah. Because that's a different network.\n\nChannel 1: Yes. Yes. Yes. Yes. Yes.\n\nChannel 0: This is NBN. Your address right now is NBN.\n\nChannel 1: Okay.\n\nChannel 0: That's why\n\nChannel 1: Okay.\n\nChannel 0: we changed it. Yeah. It's\n\nChannel 1: Yeah.\n\nChannel 0: not super network anymore.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Because\n\nChannel 0: Is\n\nChannel 1: that's\n\nChannel 0: it\n\nChannel 1: for\n\nChannel 0: okay\n\nChannel 1: me that a lots of different things in that apartment. That's a super network.\n\nChannel 0: mhmm.\n\nChannel 1: This is\n\nChannel 0: Mhmm.\n\nChannel 1: a new\n\nChannel 0: Yeah.\n\nChannel 1: one. Yeah. That\n\nChannel 0: Yeah. They're\n\nChannel 1: yeah.\n\nChannel 0: different network. Is\n\nChannel 1: Yeah.\n\nChannel 0: it okay if I put you on hold? Let me just check here on\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: my end.\n\nChannel 1: Thank you.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So the speaker the picture you send me, the sticker at the underneath the router is not visible. It's kind of blurred. Is it okay if you just dictate me the model number instead?\n\nChannel 1: So that you need the\n\nChannel 0: Router's\n\nChannel 1: serial number?\n\nChannel 0: model number.\n\nChannel 1: Serial number or MAC?\n\nChannel 0: No. The like, the brand and model.\n\nChannel 1: I I will send in.\n\nChannel 0: Yeah. Okay. I'm going to log faults now to the network team for them to check what's happening and for us to check if this is the right box\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: Let's\n\nChannel 0: where\n\nChannel 1: do it.\n\nChannel 0: you\n\nChannel 1: Okay.\n\nChannel 0: connect the router. Customer,\n\nChannel 1: Just checking.\n\nChannel 0: and it's also offline.\n\nChannel 1: Yeah. I'll\n\nChannel 0: Yeah.\n\nChannel 1: so you can see this picture. I think the issue is the router. Maybe the different router.\n\nChannel 0: You mean\n\nChannel 1: Yeah.\n\nChannel 0: your router? Yeah. This should be working because it's working fine from your from the previous ISP.\n\nChannel 1: Okay.\n\nChannel 0: But not sure. Maybe it's not compatible. We have to check further. Did you send the picture already?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: You've been\n\nChannel 0: Let\n\nChannel 1: sync.\n\nChannel 0: me just yeah. You said the there's a power lights on the router? On\n\nChannel 1: Yeah. Power light\n\nChannel 0: the\n\nChannel 1: on and\n\nChannel 0: router.\n\nChannel 1: Wi Fi\n\nChannel 0: Is it red, green?\n\nChannel 1: light's on. Red. Power light is red, and the\n\nChannel 0: Is\n\nChannel 1: other\n\nChannel 0: it\n\nChannel 1: is\n\nChannel 0: flashing?\n\nChannel 1: a\n\nChannel 0: Or\n\nChannel 1: this\n\nChannel 0: solid? Sorry?\n\nChannel 1: It's a solid, not a flash.\n\nChannel 0: Okay. How about the Internet?\n\nChannel 1: No\n\nChannel 0: Internet\n\nChannel 1: Internet.\n\nChannel 0: light.\n\nChannel 1: No\n\nChannel 0: There's no\n\nChannel 1: light.\n\nChannel 0: Internet light.\n\nChannel 1: No van light. I will connect it to the other cable, maybe. Sure thing. So that's connected with the LAN or LAN? Cable.\n\nChannel 0: The router\n\nChannel 1: Yeah.\n\nChannel 0: should be at the one, w a n.\n\nChannel 1: Oh, okay.\n\nChannel 0: Okay. And let me just put you on hold. Hang on.\n\nChannel 1: Okay. Hello? Hi.\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: So I already logged a ticket to the compatible because the sorry. The connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router.\n\nChannel 1: Yeah. That's\n\nChannel 0: Mhmm.\n\nChannel 1: it. That's the main because of the router is five d or something,\n\nChannel 0: Yeah.\n\nChannel 1: and we need two NBN\n\nChannel 0: So that's\n\nChannel 1: router.\n\nChannel 0: the problem.\n\nChannel 1: Yeah?\n\nChannel 0: Yeah. That's correct. But I also log a ticket to the network team to further confirm it, and then I'll update you once I'll get back to you once I receive an update from them\n\nChannel 1: Yeah.\n\nChannel 0: for us to\n\nChannel 1: So\n\nChannel 0: make sure before we proceed on getting a new router.\n\nChannel 1: Yeah. Call call on this number.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm available today and tomorrow. Yeah.\n\nChannel 0: Mhmm. Okay then. If ever the router is not compatible\n\nChannel 1: So when\n\nChannel 0: yeah.\n\nChannel 1: if I order, so when I receive a router?\n\nChannel 0: I'll confirm first with our back end team if we have a VDSL router available. But if ever, we'll ask you to get a outside store.\n\nChannel 1: Okay. So because\n\nChannel 0: Yeah. But mhmm.\n\nChannel 1: of because of other I have two more complete routers. So that's the IINet and one is Optus. Yeah. My previous, my owner gave me that router and that's for fact working. Internet is working and everything is working.\n\nBecause\n\nChannel 0: Is that\n\nChannel 1: it's\n\nChannel 0: a VDSL\n\nChannel 1: going on\n\nChannel 0: router?\n\nChannel 1: that yes?\n\nChannel 0: Is that a VDSL router or you're not sure?\n\nChannel 1: So that's the that's the that's the fiber optic. So that's the just a second. Sure. Ping sign tag me com something.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Yeah. WPA is some no. No. That's that's gateway and Optus serial number. A d s l.\n\nChannel 0: Mhmm. VDSL?\n\nChannel 1: Yeah. DSL. ADSL. I\n\nChannel 0: Okay. Do you want us to try that one? Try to connect\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: connected\n\nChannel 0: router.\n\nChannel 1: before. Yeah. So it's both are working. Yes, sir.\n\nChannel 0: Sir, you tried to connect it before, then it's not working as well?\n\nChannel 1: Yeah. I connected this one before, so it's working. Because\n\nChannel 0: It's\n\nChannel 1: of\n\nChannel 0: not working?\n\nChannel 1: it's showing the Internet lights on top\n\nChannel 0: Mhmm.\n\nChannel 1: so that can I use this one?\n\nChannel 0: You said you tried it before already?\n\nChannel 1: Yeah. My owner tried this\n\nChannel 0: And\n\nChannel 1: because\n\nChannel 0: it's\n\nChannel 1: he\n\nChannel 0: working or not working?\n\nChannel 1: it's working. Yeah.\n\nChannel 0: Yeah. Can we try it again?\n\nChannel 1: Yeah. I will try that\n\nChannel 0: No.\n\nChannel 1: one.\n\nChannel 0: Yeah.\n\nChannel 1: But I'm not so username I I don't know the username password. I will try the username password.\n\nChannel 0: Yeah. No. You just need to connect the router to the\n\nChannel 1: Yeah.\n\nChannel 0: NTD then reset. Press reset\n\nChannel 1: Yeah.\n\nChannel 0: button.\n\nChannel 1: I will sorry. That's a DSL. Yep.\n\nChannel 0: Does it says VDSL?\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: DSL\n\nChannel 0: you check\n\nChannel 1: is already\n\nChannel 0: the\n\nChannel 1: there.\n\nChannel 0: speaker? There's a speaker underneath. It says it should says\n\nChannel 1: No.\n\nChannel 0: VDSL.\n\nChannel 1: That that cable is DSL so that I set DSL.\n\nChannel 0: The cable is DSL?\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: It's\n\nChannel 0: do\n\nChannel 1: going\n\nChannel 0: you mean cable?\n\nChannel 1: That's you know the LAN LAN cable? It's a DSL.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Yeah. It's showing the DSL on top. So power\n\nChannel 0: Did\n\nChannel 1: DSL.\n\nChannel 0: you press mhmm.\n\nChannel 1: Yeah. Power DSL fiber, Internet, and phone. So that's the Optus, yes, router, Optus company.\n\nChannel 0: Where did you connect the cable?\n\nChannel 1: Yeah. Yeah. It's working. DSL is just blinking. And after some time, so Internet is working.\n\nChannel 0: Hello? May I ask where did you connect the cable? Hello?\n\nChannel 1: Which cable?\n\nChannel 0: Cable from the box mounted at the wall.\n\nChannel 1: I will send\n\nChannel 0: The router\n\nChannel 1: you for\n\nChannel 0: should\n\nChannel 1: it.\n\nChannel 0: be connected. Yeah. Okay, sir.\n\nChannel 1: Yeah. Yeah. Check it. I sent two photos.\n\nChannel 0: Okay. Let me just wait for it. Can I also see the back of this router?\n\nChannel 1: Yeah. That's the second.\n\nChannel 0: Yeah. So that I can see the ports on where did you connect the cable. Okay. Okay. I see.\n\nSo you haven't connected the cable?\n\nChannel 1: Yeah.\n\nChannel 0: Or is this the gray one? Is it the gray cable?\n\nChannel 1: I just suspect it. Yeah. So that's a great.\n\nChannel 0: What does the port name port's name?\n\nChannel 1: The portal is Octus. Yes.\n\nChannel 0: It says Optus.\n\nChannel 1: Yeah. Octus. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: The four so the full name, sagem, sagen,com, the backside.\n\nChannel 0: Yeah. Can you take a picture, please? Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: For me to have the reference. Did you press the reset button already?\n\nChannel 1: I'm not.\n\nChannel 0: Yeah. That's the reset button. I think you need the PIN for this one for it to be pressed.\n\nChannel 1: So\n\nChannel 0: The\n\nChannel 1: WhiteOne?\n\nChannel 0: hole. Can this be a hole?\n\nChannel 1: So WhiteOne or your company data?\n\nChannel 0: The white one.\n\nChannel 1: White\n\nChannel 0: The\n\nChannel 1: one? Yeah. I'll help press it.\n\nChannel 0: you cannot press the reset button if you have no PIN because\n\nChannel 1: Yeah.\n\nChannel 0: it's a\n\nChannel 1: I\n\nChannel 0: PIN\n\nChannel 1: need\n\nChannel 0: only.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Mhmm. Kindly press that one.\n\nChannel 1: Yeah. Just a second.\n\nChannel 0: Press it for at least thirty seconds until\n\nChannel 1: Yeah.\n\nChannel 0: the router lights restart.\n\nChannel 1: So is there a working Twitter or not?\n\nChannel 0: We need to check it first.\n\nChannel 1: Okay.\n\nChannel 0: We need to connect the router first first to determine. Let me know once you have pressed the reset button.\n\nChannel 1: I don't have a any, you know, the ping of something.\n\nChannel 0: Yeah. We need but we need to press it, actually.\n\nChannel 1: But but before so there is a fourth option, the Internet. So Internet is working. So the green light for Internet.\n\nChannel 0: Yeah. But we need to reset the router first\n\nChannel 1: Yeah. Just a second.\n\nChannel 0: to ensure a clean start.\n\nChannel 1: Yeah. I will yeah. I will find any PIN or yeah.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Oh, I understand. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2347794622182846},{"text":"Good morning.","start":2.0,"end":2.8,"sentiment":"positive","sentiment_score":0.47015586495399475}],"sentiment":"positive","sentiment_score":0.39169706404209137,"channel":0,"num_words":3,"start":1.1999999,"end":2.8},{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.21606555581092832}],"sentiment":"neutral","sentiment_score":0.21606555581092832,"channel":1,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"This","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.22726288437843323}],"sentiment":"neutral","sentiment_score":0.22726288437843323,"channel":0,"num_words":1,"start":2.8,"end":3.04},{"sentences":[{"text":"Yeah?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.15129242837429047}],"sentiment":"neutral","sentiment_score":0.15129242837429047,"channel":1,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"is from Airtel.","start":3.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.14276750634113947}],"sentiment":"neutral","sentiment_score":0.14276750634113947,"channel":0,"num_words":3,"start":3.04,"end":5.22},{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.08096480369567871},{"text":"Hi.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.11525508761405943},{"text":"Yes.","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":0.11748532950878143},{"text":"Yes.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.08482237160205841}],"sentiment":"neutral","sentiment_score":0.0996318981051445,"channel":1,"num_words":4,"start":4.88,"end":7.22},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":-0.08041837811470032}],"sentiment":"neutral","sentiment_score":-0.08041837811470032,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"Sorry.","start":10.24,"end":10.639999,"sentiment":"negative","sentiment_score":-0.39868080615997314},{"text":"My phone battery dead so that I don't know.","start":10.639999,"end":14.74,"sentiment":"negative","sentiment_score":-0.5552899539470673},{"text":"Yeah.","start":15.045,"end":15.545,"sentiment":"neutral","sentiment_score":-0.0618477463722229}],"sentiment":"negative","sentiment_score":-0.49619437618689105,"channel":1,"num_words":11,"start":10.24,"end":15.545},{"sentences":[{"text":"May I know your name, please?","start":16.985,"end":18.365,"sentiment":"neutral","sentiment_score":-0.008607813778022924}],"sentiment":"neutral","sentiment_score":-0.008607813778022924,"channel":0,"num_words":6,"start":16.985,"end":18.365},{"sentences":[{"text":"My name is Kulvinda.","start":19.045,"end":20.105,"sentiment":"neutral","sentiment_score":0.006432918133214116},{"text":"You know the","start":21.365,"end":22.265,"sentiment":"neutral","sentiment_score":-0.0037935506552457814}],"sentiment":"neutral","sentiment_score":0.0020501457953027314,"channel":1,"num_words":7,"start":19.045,"end":22.265},{"sentences":[{"text":"Okay.","start":22.265,"end":22.744999,"sentiment":"neutral","sentiment_score":0.0005288496613502502},{"text":"Yeah.","start":22.744999,"end":22.985,"sentiment":"neutral","sentiment_score":-0.010462857782840729},{"text":"The email","start":22.985,"end":23.625,"sentiment":"neutral","sentiment_score":-0.037845002487301826}],"sentiment":"neutral","sentiment_score":-0.021406003274023533,"channel":0,"num_words":4,"start":22.265,"end":23.625},{"sentences":[{"text":"yeah.","start":23.445,"end":23.945,"sentiment":"neutral","sentiment_score":-0.03945740684866905}],"sentiment":"neutral","sentiment_score":-0.03945740684866905,"channel":1,"num_words":1,"start":23.445,"end":23.945},{"sentences":[{"text":"earlier.","start":23.625,"end":24.125,"sentiment":"neutral","sentiment_score":-0.04379936680197716},{"text":"Yeah.","start":24.665,"end":25.145,"sentiment":"neutral","sentiment_score":-0.030335677787661552}],"sentiment":"neutral","sentiment_score":-0.037067522294819355,"channel":0,"num_words":2,"start":23.625,"end":25.145},{"sentences":[{"text":"Yeah.","start":24.724998,"end":25.205,"sentiment":"neutral","sentiment_score":-0.04884682595729828}],"sentiment":"neutral","sentiment_score":-0.04884682595729828,"channel":1,"num_words":1,"start":24.724998,"end":25.205},{"sentences":[{"text":"The","start":25.145,"end":25.305,"sentiment":"neutral","sentiment_score":-0.136848121881485}],"sentiment":"neutral","sentiment_score":-0.136848121881485,"channel":0,"num_words":1,"start":25.145,"end":25.305},{"sentences":[{"text":"I","start":25.205,"end":25.365,"sentiment":"neutral","sentiment_score":-0.16726991534233093}],"sentiment":"neutral","sentiment_score":-0.16726991534233093,"channel":1,"num_words":1,"start":25.205,"end":25.365},{"sentences":[{"text":"email,","start":25.305,"end":25.785,"sentiment":"neutral","sentiment_score":-0.23799756169319153}],"sentiment":"neutral","sentiment_score":-0.23799756169319153,"channel":0,"num_words":1,"start":25.305,"end":25.785},{"sentences":[{"text":"don't","start":25.365,"end":25.865,"sentiment":"neutral","sentiment_score":-0.2707445025444031}],"sentiment":"neutral","sentiment_score":-0.2707445025444031,"channel":1,"num_words":1,"start":25.365,"end":25.865},{"sentences":[{"text":"it did not delivered.","start":25.785,"end":27.404999,"sentiment":"negative","sentiment_score":-0.34059642255306244},{"text":"That's why we send the email to rowinderkower0999@gmail.com.","start":28.24,"end":34.66,"sentiment":"neutral","sentiment_score":-0.12532742973417044},{"text":"Is it okay if you send me an email instead?","start":34.88,"end":37.7,"sentiment":"neutral","sentiment_score":-0.008540592715144157},{"text":"I'll dictate my email.","start":37.84,"end":39.3,"sentiment":"neutral","sentiment_score":-0.023268920835107565}],"sentiment":"neutral","sentiment_score":-0.09782641302221097,"channel":0,"num_words":26,"start":25.785,"end":39.3},{"sentences":[{"text":"Yeah.","start":40.774998,"end":41.175,"sentiment":"neutral","sentiment_score":0.021553045138716698},{"text":"I'll I'll send Gmail.","start":41.175,"end":43.035,"sentiment":"neutral","sentiment_score":0.020427074283361435},{"text":"Yeah.","start":43.495,"end":43.815,"sentiment":"neutral","sentiment_score":0.01843912899494171},{"text":"So what's","start":43.815,"end":44.454998,"sentiment":"neutral","sentiment_score":0.014778104610741138}],"sentiment":"neutral","sentiment_score":0.018907085061073303,"channel":1,"num_words":8,"start":40.774998,"end":44.454998},{"sentences":[{"text":"Okay.","start":44.055,"end":44.555,"sentiment":"neutral","sentiment_score":0.019282221794128414}],"sentiment":"neutral","sentiment_score":0.019282221794128414,"channel":0,"num_words":1,"start":44.055,"end":44.555},{"sentences":[{"text":"what's what's your email?","start":44.454998,"end":46.234997,"sentiment":"neutral","sentiment_score":0.0032248962088488042}],"sentiment":"neutral","sentiment_score":0.0032248962088488042,"channel":1,"num_words":4,"start":44.454998,"end":46.234997},{"sentences":[{"text":"Moraine@airtel.net.au.","start":48.055,"end":50.614998,"sentiment":"neutral","sentiment_score":0.016999488696455956},{"text":"It's moraine@gmail.com.","start":50.614998,"end":62.08,"sentiment":"neutral","sentiment_score":0.011744563467800617}],"sentiment":"neutral","sentiment_score":0.01349620521068573,"channel":0,"num_words":3,"start":48.055,"end":62.08},{"sentences":[{"text":"M o I a I n e dot Maureen.","start":52.690002,"end":63.59,"sentiment":"neutral","sentiment_score":0.0004940134887066153},{"text":"Sorry.","start":64.29,"end":64.69,"sentiment":"neutral","sentiment_score":-0.039590705186128616},{"text":"Maureen.","start":64.69,"end":65.19,"sentiment":"neutral","sentiment_score":-0.018760547041893005}],"sentiment":"neutral","sentiment_score":-0.004900466439060189,"channel":1,"num_words":11,"start":52.690002,"end":65.19},{"sentences":[{"text":"Okay.","start":65.58,"end":65.9,"sentiment":"neutral","sentiment_score":0.0040016379207372665},{"text":"Yeah.","start":65.9,"end":66.4,"sentiment":"neutral","sentiment_score":0.014370953664183617},{"text":"Moraine","start":66.86,"end":67.36,"sentiment":"neutral","sentiment_score":0.01791456528007984}],"sentiment":"neutral","sentiment_score":0.012095718955000242,"channel":0,"num_words":3,"start":65.58,"end":67.36},{"sentences":[{"text":"Yeah.","start":69.314995,"end":69.814995,"sentiment":"neutral","sentiment_score":0.009405265562236307},{"text":"So 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not?","start":2048.065,"end":2050.725,"sentiment":"neutral","sentiment_score":-0.01281366334296763}],"sentiment":"neutral","sentiment_score":-0.01281366334296763,"channel":1,"num_words":8,"start":2048.065,"end":2050.725},{"sentences":[{"text":"We need to check it first.","start":2052.5,"end":2054.68,"sentiment":"neutral","sentiment_score":-0.026221387088298798}],"sentiment":"neutral","sentiment_score":-0.026221387088298798,"channel":0,"num_words":6,"start":2052.5,"end":2054.68},{"sentences":[{"text":"Okay.","start":2055.745,"end":2056.245,"sentiment":"neutral","sentiment_score":-0.02411848306655884}],"sentiment":"neutral","sentiment_score":-0.02411848306655884,"channel":1,"num_words":1,"start":2055.745,"end":2056.245},{"sentences":[{"text":"We need to connect the router first first to determine.","start":2055.78,"end":2058.695,"sentiment":"neutral","sentiment_score":-0.0298442842438817},{"text":"Let me know once you have pressed the reset button.","start":2068.915,"end":2071.59,"sentiment":"neutral","sentiment_score":-0.030212192237377165}],"sentiment":"neutral","sentiment_score":-0.030028238240629435,"channel":0,"num_words":20,"start":2055.78,"end":2071.59},{"sentences":[{"text":"I don't have a any, you know, the ping of something.","start":2072.6401,"end":2078.285,"sentiment":"neutral","sentiment_score":-0.1447467099536549}],"sentiment":"neutral","sentiment_score":-0.1447467099536549,"channel":1,"num_words":11,"start":2072.6401,"end":2078.285},{"sentences":[{"text":"Yeah.","start":2079.59,"end":2080.09,"sentiment":"neutral","sentiment_score":-0.03779727593064308},{"text":"We need but we need to press it, actually.","start":2080.6301,"end":2082.81,"sentiment":"neutral","sentiment_score":-0.0464208900100655}],"sentiment":"neutral","sentiment_score":-0.04555852860212326,"channel":0,"num_words":10,"start":2079.59,"end":2082.81},{"sentences":[{"text":"But but before so there is a fourth option, the Internet.","start":2082.345,"end":2088.445,"sentiment":"neutral","sentiment_score":-0.009228208356282928},{"text":"So Internet is working.","start":2088.585,"end":2090.925,"sentiment":"neutral","sentiment_score":0.06214619427919388},{"text":"So the green light for Internet.","start":2091.5798,"end":2093.44,"sentiment":"neutral","sentiment_score":0.04589795072873434}],"sentiment":"neutral","sentiment_score":0.020117247122384253,"channel":1,"num_words":21,"start":2082.345,"end":2093.44},{"sentences":[{"text":"Yeah.","start":2095.575,"end":2095.8948,"sentiment":"neutral","sentiment_score":-0.024911580607295036},{"text":"But we need to reset the router first","start":2095.8948,"end":2098.91,"sentiment":"neutral","sentiment_score":-0.09159193560481071}],"sentiment":"neutral","sentiment_score":-0.08418300727175342,"channel":0,"num_words":9,"start":2095.575,"end":2098.91},{"sentences":[{"text":"Yeah.","start":2100.8599,"end":2101.18,"sentiment":"neutral","sentiment_score":-0.03298569843173027},{"text":"Just a second.","start":2101.18,"end":2102.16,"sentiment":"neutral","sentiment_score":0.045819324751695}],"sentiment":"neutral","sentiment_score":0.02611806895583868,"channel":1,"num_words":4,"start":2100.8599,"end":2102.16},{"sentences":[{"text":"to ensure a clean start.","start":2102.17,"end":2103.95,"sentiment":"neutral","sentiment_score":0.18235629871487619}],"sentiment":"neutral","sentiment_score":0.18235629871487619,"channel":0,"num_words":5,"start":2102.17,"end":2103.95},{"sentences":[{"text":"Yeah.","start":2104.6199,"end":2105.1199,"sentiment":"neutral","sentiment_score":0.11405269056558608},{"text":"I will yeah.","start":2105.26,"end":2106.7,"sentiment":"neutral","sentiment_score":0.08295703679323196},{"text":"I will find any PIN or yeah.","start":2106.7,"end":2110.615,"sentiment":"neutral","sentiment_score":0.04136703961661884}],"sentiment":"neutral","sentiment_score":0.059317552569237625,"channel":1,"num_words":11,"start":2104.6199,"end":2110.615},{"sentences":[{"text":"Yeah.","start":2110.89,"end":2111.39,"sentiment":"neutral","sentiment_score":0.04528053104877472},{"text":"Okay.","start":2111.53,"end":2112.03,"sentiment":"neutral","sentiment_score":0.03870614618062973}],"sentiment":"neutral","sentiment_score":0.041993338614702225,"channel":0,"num_words":2,"start":2110.89,"end":2112.03},{"sentences":[{"text":"Oh, I understand.","start":2211.9102,"end":2214.57,"sentiment":"neutral","sentiment_score":0.04110262915492058},{"text":"Hello?","start":2405.045,"end":2405.545,"sentiment":"neutral","sentiment_score":0.00014092214405536652},{"text":"Hello?","start":2461.8352,"end":2462.3352,"sentiment":"neutral","sentiment_score":-0.1308637708425522}],"sentiment":"neutral","sentiment_score":-0.0014829922467470224,"channel":1,"num_words":5,"start":2211.9102,"end":2462.3352}]},"summary":{"result":"success","short":"A representative from Airtel calls a customer to troubleshoot issues with their router. They ask the customer to send pictures and model numbers, and discuss troubleshooting steps such as checking compatibility with their current internet connection and resetting the DSL network. The representative also asks the customer to check if the router is working and if they have a VDSL router. They will update the customer once they receive an update from the network team."},"intents":{"segments":[{"text":"My phone battery dead so that I don't know. Yeah.","start_word":15,"end_word":24,"intents":[{"intent":"Address phone problem","confidence_score":0.001542625}]},{"text":"So yeah, can you please send me the pictures?","start_word":250,"end_word":258,"intents":[{"intent":"Ask for pictures","confidence_score":0.00016030624}]},{"text":"So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you. Yeah.","start_word":265,"end_word":288,"intents":[{"intent":"Guide to images","confidence_score":0.000001875318}]},{"text":"Just send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected. And please ensure the indicator lights are also visible in the photos. Yeah.","start_word":327,"end_word":379,"intents":[{"intent":"Provide information","confidence_score":0.06330818}]},{"text":"Let me just check my email. Yeah.","start_word":407,"end_word":413,"intents":[{"intent":"Check email","confidence_score":0.24243368}]},{"text":"This cable is working from your previous address. This is what you're using before? I'm not sure.","start_word":460,"end_word":476,"intents":[{"intent":"Check cable","confidence_score":0.015249002}]},{"text":"So at this port, there's no cable connected to it before at The the the port that is mounted on the wall.","start_word":556,"end_word":577,"intents":[{"intent":"Confirm connection","confidence_score":0.11228638}]},{"text":"So this router is new? mhmm. This router, the one that you just send, is this the router you're using as well before Yeah.","start_word":721,"end_word":744,"intents":[{"intent":"Fix router configuration","confidence_score":0.04491046}]},{"text":"your router? Yeah.","start_word":1089,"end_word":1091,"intents":[{"intent":"Confirm router status","confidence_score":0.0006981414}]},{"text":"I will connect it to the other cable, maybe. Sure thing.","start_word":1203,"end_word":1213,"intents":[{"intent":"Connect router","confidence_score":0.21430075}]},{"text":"So I already logged a ticket to the compatible because the sorry. The connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router. Yeah.","start_word":1251,"end_word":1284,"intents":[{"intent":"Log ticket","confidence_score":0.5976266},{"intent":"Confirm router compatibility","confidence_score":0.02756091}]},{"text":"Try to connect I the connected router. before. Yeah.","start_word":1545,"end_word":1553,"intents":[{"intent":"Connect router","confidence_score":0.15100726}]},{"text":"Can I also see the back of this router? Yeah.","start_word":1844,"end_word":1853,"intents":[{"intent":"Record router information","confidence_score":0.0005091432}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2347794622182846},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4555401504039765},{"text":"Hello? This is Yeah? from Airtel. Hello? Hi. Yes. Yes. Yeah.","start_word":3,"end_word":13,"sentiment":"neutral","sentiment_score":0.11316514015197754},{"text":"Sorry. My phone battery dead so that I don't know.","start_word":14,"end_word":23,"sentiment":"negative","sentiment_score":-0.485321581363678},{"text":"Yeah. May I know your name, please? My name is Kulvinda. You know the Okay. Yeah. The email yeah. earlier. Yeah. Yeah. The I email, don't it did not delivered. That's why we send the email to rowinderkower0999@gmail.com. Is it okay if you send me an email instead? I'll dictate my email. Yeah. I'll I'll send Gmail. Yeah. So Okay. what's what's what's your email? Moraine@airtel.net.au. It's moraine@gmail.com. M o I a I n e dot Maureen. Sorry. Maureen. Okay. Yeah. Moraine Yeah. So what's the next? Maureen dot Hello? Can you hear me? Yeah. Yeah. Yeah. So Yeah. so what's what's Maureen at at, sign as in the symbol, airtel a I r g e l, dot net dot n e net. t Yeah. dot a u. Dot a u. Okay. Moines@kirtel,morain. Yep. Yeah. Correct. So I will send you message. Yeah. M for Mike, o for Oscar, r for Romeo, Yeah. a for alpha. Yeah. Yeah. Yeah. Yeah. Yeah. I understand. Okay. I I'll send her something. Yeah. Sure. Then I'll forward the email that I sent to the other email address. Yeah. So you good? Not yet. Oh, it says sent. Yeah. My side is sent. So Yeah. So I just received the email address then forwarded my email. Yeah. Mhmm. Yeah. I Yeah. So for me to further got troubleshoot, it. So yeah, can you please send me the pictures? I'll send you straight away. Yeah. Yeah. So once I receive those pictures that as that I that I'm asking, I'll review the images, then I'll get back to you. Yeah. That's that is the Okay. only only, I think, few seconds I will send you. So I can Okay. see. Do you want me to stay in the line? Yeah. You can stay Okay. in the home. Yeah. Just send me a clear photo of the label on the back of your router, including the model and serial number, clear photo of the NTD box, ports, and the routers, one Internet port showing how the cables are connected. And please ensure the indicator lights are also visible in the photos. Yeah. Just a few settings. No. I sent it. And I have a one more port, so I'll send that one as well. Is it the same photos? Let me just check my email. Yeah. I just received the picture. Let me just review it for a while. This white cable, is this also what you're using from the previous Yeah. I have one more port, but the NTD? you know the No. The cable. Yeah. yeah. So that cable. Yeah. This cable is working from your previous address. This is what you're using before? I'm not sure. Yeah. Yeah. That's I think that's cable. Yeah. Same. Okay. Yeah. I changed a cable, but it's not working. I I changed the other one. I have one more cable, but Okay. So you changed the cable? Sorry. I did not get that one. This is the same cable. So in last The last one that appointment. you're using from Supa Yeah. Network box? I Yeah. That's just the front of the phone. Yeah. Same thing. Same thing. Yeah. So at this port, there's no cable connected to it before at The the the port that is mounted on the wall. because of the old the the owner said, we are using I I I I net.","start_word":24,"end_word":593,"sentiment":"neutral","sentiment_score":0.017419998829759527},{"text":"So that's the perfect working.","start_word":594,"end_word":598,"sentiment":"positive","sentiment_score":0.39709845185279846},{"text":"So he used the I I I I net so that Mhmm.","start_word":599,"end_word":610,"sentiment":"neutral","sentiment_score":0.00367001723498106},{"text":"I don't know why your net is not working.","start_word":611,"end_word":619,"sentiment":"negative","sentiment_score":-0.3780786693096161},{"text":"Yeah. Let me just check on my end. Hang on. Yeah. Because I connected the old modem, I iNets, so that's all Internet is working. Sorry? You connected The the previous router? yeah. Yeah. Previous, I I net something. So that's not working. You know the That's Internet? not working? It's it's a going by Internet four. Showing the Internet working. Because Let me showing just the get through. three or five concern on there, so that's the Internet working. I don't know. Mhmm. But Yeah. I don't Let know the password username, password, so that's okay. Let me just confirm. So this router is new? mhmm. This router, the one that you just send, is this the router you're using as well before Yeah. from the previous address that the Yeah. Internet Yeah. Yeah. is working? You just transfer it to this new address. Yes. Yeah. So what is the router that you're referring earlier? They said it's not working I don't know. or this is it's the same router. The previous that's the router is working in previous home, Same Yeah. like this one. I think Yeah. But the since you that transferred it, it's not working that anymore. yeah. That that my previous home, I think it's one more thing, one big thing. I think that's a modem or something like that. Mounted on the wall. Modem. Yeah. Modem on the wall. Yeah. Yeah. Because that's a different network. Yes. Yes. Yes. Yes. Yes. This is NBN. Your address right now is NBN. Okay. That's why Okay. we changed it. Yeah. It's Yeah. not super network anymore. Okay. Okay. Okay. Because Is that's it for okay me that a lots of different things in that apartment.","start_word":620,"end_word":908,"sentiment":"neutral","sentiment_score":-0.04122447476409711},{"text":"That's a super network.","start_word":909,"end_word":912,"sentiment":"positive","sentiment_score":0.5646140575408936},{"text":"mhmm. This is Mhmm. a new Yeah. one. Yeah. That Yeah. They're yeah. different network. Is Yeah. it okay if I put you on hold? Let me just check here on Yeah. Yeah. No worries. my end.","start_word":913,"end_word":949,"sentiment":"neutral","sentiment_score":0.035902928560972214},{"text":"Thank you.","start_word":950,"end_word":951,"sentiment":"positive","sentiment_score":0.3767828941345215},{"text":"Hello? Can you hear me? Yeah. Yeah.","start_word":952,"end_word":958,"sentiment":"neutral","sentiment_score":0.012473409064114094},{"text":"So the speaker the picture you send me, the sticker at the underneath the router is not visible. It's kind of blurred.","start_word":959,"end_word":980,"sentiment":"negative","sentiment_score":-0.40232497453689575},{"text":"Is it okay if you just dictate me the model number instead? So that you need the Router's serial number? model number. Serial number or MAC? No. The like, the brand and model. I I will send in. Yeah. Okay. I'm going to log faults now to the network team for them to check what's happening and for us to check if this is the right box Yeah. on Let's where do it. you Okay. connect the router. Customer, Just checking. and it's also offline. Yeah. I'll Yeah. so you can see this picture. I think the issue is the router. Maybe the different router. You mean Yeah. your router? Yeah. This should be working because it's working fine from your from the previous ISP. Okay. But not sure.","start_word":981,"end_word":1109,"sentiment":"neutral","sentiment_score":-0.05452020466327667},{"text":"Maybe it's not compatible.","start_word":1110,"end_word":1113,"sentiment":"negative","sentiment_score":-0.4608989655971527},{"text":"We have to check further. Did you send the picture already? Yeah. Yeah. Okay. You've been Let sync. me just yeah. You said the there's a power lights on the router? On Yeah. Power light the on and router. Wi Fi Is it red, green? light's on. Red. Power light is red, and the Is other it is flashing? a Or this solid? Sorry? It's a solid, not a flash. Okay. How about the Internet? No Internet Internet. light. No There's no light. Internet light. No van light. I will connect it to the other cable, maybe. Sure thing. So that's connected with the LAN or LAN? Cable. The router Yeah. should be at the one, w a n. Oh, okay. Okay. And let me just put you on hold. Hang on. Okay. Hello? Hi. Hello? Yes. So I already logged a ticket to the compatible because the sorry. The connection type is FTTB, means that is fiber to the nerve, and the router compatible for that is VDSL router. Yeah. That's Mhmm. it. That's the main because of the router is five d or something, Yeah. and we need two NBN So that's router. the problem. Yeah? Yeah. That's correct. But I also log a ticket to the network team to further confirm it, and then I'll update you once I'll get back to you once I receive an update from them Yeah. for us to So make sure before we proceed on getting a new router. Yeah. Call call on this number. Yeah. So I'm available today and tomorrow. Yeah. Mhmm. Okay then. If ever the router is not compatible So when yeah. if I order, so when I receive a router? I'll confirm first with our back end team if we have a VDSL router available. But if ever, we'll ask you to get a outside store. Okay. So because Yeah. But mhmm. of because of other I have two more complete routers. So that's the IINet and one is Optus. Yeah. My previous, my owner gave me that router and that's for fact working. Internet is working and everything is working. Because Is that it's a VDSL going on router? that yes? Is that a VDSL router or you're not sure? So that's the that's the that's the fiber optic. So that's the just a second. Sure. Ping sign tag me com something. Mhmm. Okay. Yeah. WPA is some no. No. That's that's gateway and Optus serial number. A d s l. Mhmm. VDSL? Yeah. DSL. ADSL. I Okay. Do you want us to try that one? Try to connect I the connected router. before. Yeah. So it's both are working. Yes, sir. Sir, you tried to connect it before, then it's not working as well? Yeah. I connected this one before, so it's working. Because It's of not working? it's showing the Internet lights on top Mhmm. so that can I use this one? You said you tried it before already? Yeah. My owner tried this And because it's he working or not working? it's working. Yeah. Yeah. Can we try it again? Yeah. I will try that No. one. Yeah. But I'm not so username I I don't know the username password. I will try the username password. Yeah. No. You just need to connect the router to the Yeah. NTD then reset. Press reset Yeah. button. I will sorry. That's a DSL. Yep. Does it says VDSL? Yeah. Can DSL you check is already the there. speaker? There's a speaker underneath. It says it should says No. VDSL. That that cable is DSL so that I set DSL. The cable is DSL? Yeah. What It's do going you mean cable? That's you know the LAN LAN cable? It's a DSL. Okay. Yeah. Yeah. It's showing the DSL on top. So power Did DSL. you press mhmm. Yeah. Power DSL fiber, Internet, and phone. So that's the Optus, yes, router, Optus company. Where did you connect the cable? Yeah. Yeah. It's working. DSL is just blinking. And after some time, so Internet is working. Hello? May I ask where did you connect the cable? Hello? Which cable? Cable from the box mounted at the wall. I will send The router you for should it. be connected. Yeah. Okay, sir. Yeah. Yeah. Check it. I sent two photos. Okay. Let me just wait for it. Can I also see the back of this router? Yeah. That's the second. Yeah. So that I can see the ports on where did you connect the cable. Okay. Okay. I see. So you haven't connected the cable? Yeah. Or is this the gray one? Is it the gray cable? I just suspect it. Yeah.","start_word":1114,"end_word":1898,"sentiment":"neutral","sentiment_score":-0.000503089677566176},{"text":"So that's a great.","start_word":1899,"end_word":1902,"sentiment":"positive","sentiment_score":0.643909215927124},{"text":"What does the port name port's name? The portal is Octus. Yes. It says Optus. Yeah. Octus. Yes. Mhmm. The four so the full name, sagem, sagen,com, the backside. Yeah. Can you take a picture, please? Sorry. Yeah. For me to have the reference. Did you press the reset button already? I'm not. Yeah. That's the reset button. I think you need the PIN for this one for it to be pressed. So The WhiteOne? hole. Can this be a hole? So WhiteOne or your company data? The white one. White The one? Yeah. I'll help press it. you cannot press the reset button if you have no PIN because Yeah. it's a I PIN need only. to Yeah. yeah. Mhmm. Kindly press that one. Yeah. Just a second. Press it for at least thirty seconds until Yeah. the router lights restart. So is there a working Twitter or not? We need to check it first. Okay. We need to connect the router first first to determine. Let me know once you have pressed the reset button. I don't have a any, you know, the ping of something. Yeah. We need but we need to press it, actually. But but before so there is a fourth option, the Internet. So Internet is working. So the green light for Internet. Yeah. But we need to reset the router first Yeah. Just a second. to ensure a clean start. Yeah. I will yeah. I will find any PIN or yeah. Yeah. Okay. Oh, I understand. Hello? Hello?","start_word":1903,"end_word":2157,"sentiment":"neutral","sentiment_score":-0.015967164626892877}],"average":{"sentiment":"neutral","sentiment_score":-0.008779514033734323}}}}