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This line is busy.\n\nPlease leave your message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.48,"end":4.18,"sentiment":"positive","sentiment_score":0.3667910363939073},{"text":"Please listen carefully to our menu options.","start":4.96,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07442139727728707},{"text":"For service and installations, press 1.","start":7.9199996,"end":11.059999,"sentiment":"neutral","sentiment_score":0.03377843089401722},{"text":"For sales, press 2.","start":11.36,"end":13.174999,"sentiment":"neutral","sentiment_score":0.029086303431540728},{"text":"For accounts and purchasing, press 3.","start":13.554999,"end":16.375,"sentiment":"neutral","sentiment_score":0.02458185547341903}],"sentiment":"neutral","sentiment_score":0.13401800126302987,"num_words":32,"start":0.48,"end":16.375},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.675,"end":19.175,"sentiment":"neutral","sentiment_score":0.024915960306922596},{"text":"Hi, and welcome to United Safety.","start":26.21,"end":28.289999,"sentiment":"neutral","sentiment_score":0.1400590774913629},{"text":"All our lines are currently busy.","start":28.289999,"end":29.989998,"sentiment":"negative","sentiment_score":-0.368381788333257},{"text":"Please hold, and we will be with you shortly.","start":30.13,"end":32.23,"sentiment":"neutral","sentiment_score":-0.10112427464789814},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":45.905,"end":49.684998,"sentiment":"neutral","sentiment_score":0.2425012489159902}],"sentiment":"neutral","sentiment_score":0.0014431184778610862,"num_words":36,"start":16.675,"end":49.684998},{"sentences":[{"text":"Good afternoon.","start":51.03,"end":51.67,"sentiment":"neutral","sentiment_score":0.3190854787826538},{"text":"United Safety.","start":51.67,"end":52.31,"sentiment":"neutral","sentiment_score":0.11892790347337723},{"text":"Marie speaking.","start":52.31,"end":53.13,"sentiment":"neutral","sentiment_score":0.15541458874940872},{"text":"One a moment.","start":58.55,"end":59.53,"sentiment":"neutral","sentiment_score":0.05553375308712324},{"text":"This line is busy.","start":88.009995,"end":89.31,"sentiment":"negative","sentiment_score":-0.33682385832071304}],"sentiment":"neutral","sentiment_score":0.00047398215303054225,"num_words":13,"start":51.03,"end":89.31},{"sentences":[{"text":"Please leave your message after the tone.","start":89.45,"end":91.71,"sentiment":"neutral","sentiment_score":-0.15625303025756562}],"sentiment":"neutral","sentiment_score":-0.15625303025756562,"num_words":7,"start":89.45,"end":91.71}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nGood afternoon. United Safety. Marie speaking.\n\nChannel 0: Yes, Marie. Good afternoon. I'm looking for Ahmed Masood.\n\nChannel 1: One a moment.\n\nChannel 0: Okay. Got it. Thank you.\n\nChannel 1: This line is busy. Please leave your message after the tone.","paragraphs":[{"sentences":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start":0.48,"end":4.18,"sentiment":"positive","sentiment_score":0.3667910363939073},{"text":"Please listen carefully to our menu options.","start":4.96,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07442139727728707},{"text":"For service and installations, press 1.","start":7.9199996,"end":11.059999,"sentiment":"neutral","sentiment_score":0.03377843089401722},{"text":"For sales, press 2.","start":11.36,"end":13.174999,"sentiment":"neutral","sentiment_score":0.029086303431540728},{"text":"For accounts and purchasing, press 3.","start":13.554999,"end":16.375,"sentiment":"neutral","sentiment_score":0.02458185547341903}],"sentiment":"neutral","sentiment_score":0.13401800126302987,"channel":1,"num_words":32,"start":0.48,"end":16.375},{"sentences":[{"text":"For all other inquiries, press 4.","start":16.675,"end":19.175,"sentiment":"neutral","sentiment_score":0.024915960306922596},{"text":"Hi, and welcome to United Safety.","start":26.21,"end":28.289999,"sentiment":"neutral","sentiment_score":0.1400590774913629},{"text":"All our lines are currently busy.","start":28.289999,"end":29.989998,"sentiment":"negative","sentiment_score":-0.368381788333257},{"text":"Please hold, and we will be with you shortly.","start":30.13,"end":32.23,"sentiment":"neutral","sentiment_score":-0.10112427464789814},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":45.905,"end":49.684998,"sentiment":"neutral","sentiment_score":0.2425012489159902}],"sentiment":"neutral","sentiment_score":0.0014431184778610862,"channel":1,"num_words":36,"start":16.675,"end":49.684998},{"sentences":[{"text":"Good afternoon.","start":51.03,"end":51.67,"sentiment":"neutral","sentiment_score":0.3190854787826538},{"text":"United Safety.","start":51.67,"end":52.31,"sentiment":"neutral","sentiment_score":0.11892790347337723},{"text":"Marie speaking.","start":52.31,"end":53.13,"sentiment":"neutral","sentiment_score":0.15541458874940872}],"sentiment":"neutral","sentiment_score":0.19780932366847992,"channel":1,"num_words":6,"start":51.03,"end":53.13},{"sentences":[{"text":"Yes, Marie.","start":54.16,"end":54.8,"sentiment":"neutral","sentiment_score":0.11695989221334457},{"text":"Good afternoon.","start":54.8,"end":55.46,"sentiment":"neutral","sentiment_score":0.20150946080684662},{"text":"I'm looking for Ahmed Masood.","start":55.52,"end":57.219997,"sentiment":"neutral","sentiment_score":0.07942850217223167}],"sentiment":"neutral","sentiment_score":0.11489791298906009,"channel":0,"num_words":9,"start":54.16,"end":57.219997},{"sentences":[{"text":"One a moment.","start":58.55,"end":59.53,"sentiment":"neutral","sentiment_score":0.05553375308712324}],"sentiment":"neutral","sentiment_score":0.05553375308712324,"channel":1,"num_words":3,"start":58.55,"end":59.53},{"sentences":[{"text":"Okay.","start":59.199997,"end":59.6,"sentiment":"neutral","sentiment_score":0.06995011121034622},{"text":"Got it.","start":59.6,"end":60.26,"sentiment":"neutral","sentiment_score":0.1397443413734436},{"text":"Thank you.","start":60.399998,"end":61.14,"sentiment":"neutral","sentiment_score":0.19580355286598206}],"sentiment":"neutral","sentiment_score":0.1482091799378395,"channel":0,"num_words":5,"start":59.199997,"end":61.14},{"sentences":[{"text":"This line is busy.","start":88.009995,"end":89.31,"sentiment":"negative","sentiment_score":-0.33682385832071304},{"text":"Please leave your message after the tone.","start":89.45,"end":91.71,"sentiment":"neutral","sentiment_score":-0.15625303025756562}],"sentiment":"neutral","sentiment_score":-0.22191514955325561,"channel":1,"num_words":11,"start":88.009995,"end":91.71}]},"summary":{"result":"success","short":"The customer calls United Safety and Sur squeezing Corporation and is prompted to select menu options. When they select menu options, they are put on hold and hear a recorded message stating that all lines are busy and to leave a message after the tone. The customer leaves a message after the tone."},"intents":{"segments":[{"text":"Please hold, and we will be with you shortly.","start_word":50,"end_word":58,"intents":[{"intent":"Hold call","confidence_score":0.00440477}]}]},"sentiments":{"segments":[{"text":"Thank you for calling United Safety and Survivability Corporation.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.37086814641952515},{"text":"Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. Hi, and welcome to United Safety.","start_word":9,"end_word":43,"sentiment":"neutral","sentiment_score":0.056100402027368546},{"text":"All our lines are currently busy.","start_word":44,"end_word":49,"sentiment":"negative","sentiment_score":-0.37262585759162903},{"text":"Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation. Good afternoon. United Safety. Marie speaking. Yes, Marie. Good afternoon. I'm looking for Ahmed Masood. One a moment. Okay. Got it. Thank you. This line is busy. Please leave your message after the tone.","start_word":50,"end_word":101,"sentiment":"neutral","sentiment_score":0.05345854163169861}],"average":{"sentiment":"neutral","sentiment_score":0.06030001953570512}}}}