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Hi. Good afternoon. Andrew?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Good day to you, Andrew. My name is Mary calling from Vigilance AI. I hope you're doing well. Andrew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate\n\nChannel 1: Sorry. Sorry. Could you please call me back? Because I'm expecting a call coming through. I thought\n\nChannel 0: Oh,\n\nChannel 1: I thought I thought that was a call I'm expecting.\n\nChannel 0: mhmm. Oh, I see. Okay then. I'll just try to ring you back again.\n\nChannel 1: Thanks. Okay.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.022468309849500656}],"sentiment":"neutral","sentiment_score":0.022468309849500656,"channel":1,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.1139453798532486},{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.24664968252182007},{"text":"Good afternoon.","start":2.8799999,"end":3.62,"sentiment":"positive","sentiment_score":0.3839315176010132},{"text":"Andrew?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.26934003829956055}],"sentiment":"neutral","sentiment_score":0.2795596271753311,"channel":0,"num_words":5,"start":2.1599998,"end":4.26},{"sentences":[{"text":"Yes.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.2968376576900482}],"sentiment":"neutral","sentiment_score":0.2968376576900482,"channel":1,"num_words":1,"start":4.96,"end":5.46},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.3199997,"sentiment":"positive","sentiment_score":0.41078561544418335},{"text":"Good day to you, Andrew.","start":6.3199997,"end":7.54,"sentiment":"positive","sentiment_score":0.6123509764671325},{"text":"My name is Mary calling from Vigilance AI.","start":8.08,"end":11.679999,"sentiment":"positive","sentiment_score":0.38866208493709564},{"text":"I hope you're doing well.","start":11.679999,"end":12.98,"sentiment":"positive","sentiment_score":0.6146406650543212},{"text":"Andrew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate","start":15.155,"end":22.435,"sentiment":"neutral","sentiment_score":0.05889510065317154}],"sentiment":"neutral","sentiment_score":0.3099549121278174,"channel":0,"num_words":34,"start":5.92,"end":22.435},{"sentences":[{"text":"Sorry.","start":22.375,"end":22.875,"sentiment":"neutral","sentiment_score":-0.04222471266984939},{"text":"Sorry.","start":23.735,"end":24.235,"sentiment":"neutral","sentiment_score":-0.1256003975868225},{"text":"Could you please call me back?","start":24.695,"end":26.215,"sentiment":"neutral","sentiment_score":-0.16355154663324356},{"text":"Because I'm expecting a call coming through.","start":26.215,"end":28.88,"sentiment":"neutral","sentiment_score":-0.3024166098662785},{"text":"I thought","start":29.18,"end":29.74,"sentiment":"neutral","sentiment_score":-0.21217314898967743}],"sentiment":"neutral","sentiment_score":-0.21708217394702575,"channel":1,"num_words":17,"start":22.375,"end":29.74},{"sentences":[{"text":"Oh,","start":29.6,"end":30.1,"sentiment":"neutral","sentiment_score":-0.26452410221099854}],"sentiment":"neutral","sentiment_score":-0.26452410221099854,"channel":0,"num_words":1,"start":29.6,"end":30.1},{"sentences":[{"text":"I thought I thought that was a call I'm expecting.","start":29.74,"end":32.239998,"sentiment":"neutral","sentiment_score":-0.30276632905006406}],"sentiment":"neutral","sentiment_score":-0.30276632905006406,"channel":1,"num_words":10,"start":29.74,"end":32.239998},{"sentences":[{"text":"mhmm.","start":33.04,"end":33.54,"sentiment":"neutral","sentiment_score":-0.09929250925779344},{"text":"Oh, I see.","start":33.68,"end":34.48,"sentiment":"neutral","sentiment_score":-0.053355950862169266},{"text":"Okay then.","start":34.48,"end":34.96,"sentiment":"neutral","sentiment_score":-0.018918558955192566},{"text":"I'll just try to ring you back again.","start":34.96,"end":36.74,"sentiment":"neutral","sentiment_score":-0.04400876257568598}],"sentiment":"neutral","sentiment_score":-0.04637625574001244,"channel":0,"num_words":14,"start":33.04,"end":36.74},{"sentences":[{"text":"Thanks.","start":36.379997,"end":36.879997,"sentiment":"neutral","sentiment_score":0.25470075011253357},{"text":"Okay.","start":36.94,"end":37.42,"sentiment":"neutral","sentiment_score":0.16692760586738586}],"sentiment":"neutral","sentiment_score":0.21081417798995972,"channel":1,"num_words":2,"start":36.379997,"end":37.42},{"sentences":[{"text":"Thank","start":37.28,"end":37.6,"sentiment":"positive","sentiment_score":0.3816839158535004}],"sentiment":"positive","sentiment_score":0.3816839158535004,"channel":0,"num_words":1,"start":37.28,"end":37.6},{"sentences":[{"text":"Bye.","start":37.42,"end":37.92,"sentiment":"positive","sentiment_score":0.3376726508140564}],"sentiment":"positive","sentiment_score":0.3376726508140564,"channel":1,"num_words":1,"start":37.42,"end":37.92},{"sentences":[{"text":"you.","start":37.6,"end":38.1,"sentiment":"neutral","sentiment_score":0.15980690717697144}],"sentiment":"neutral","sentiment_score":0.15980690717697144,"channel":0,"num_words":1,"start":37.6,"end":38.1}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary calls Andrew and explains that she is waiting for a call from the recipient. Andrew seems surprised and Mary explains that she is an AI-powered MDR platform that analyzes calls. She promises to call again and ends the call."},"intents":{"segments":[{"text":"My name is Mary calling from Vigilance AI. I hope you're doing well.","start_word":13,"end_word":25,"intents":[{"intent":"Inquire about success","confidence_score":0.0000929734}]},{"text":"My name is Mary calling from Vigilance AI. I hope you're doing well. Andrew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate Sorry.","start_word":13,"end_word":41,"intents":[{"intent":"Introduce oneself","confidence_score":0.0072953594}]},{"text":"Could you please call me back? Because I'm expecting a call coming through. I thought Oh, I thought I thought that was a call I'm expecting. mhmm. Oh, I see. Okay then. I'll just try to ring you back again. Thanks. Okay.","start_word":43,"end_word":84,"intents":[{"intent":"Call back","confidence_score":0.35501122}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.12768779695034027},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.3654773235321045},{"text":"Andrew? Yes.","start_word":5,"end_word":6,"sentiment":"neutral","sentiment_score":0.2830888628959656},{"text":"Yeah. Good day to you, Andrew. My name is Mary calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":25,"sentiment":"positive","sentiment_score":0.5085659027099609},{"text":"Andrew, we are a cybersecurity company that runs an AI powered MDR platform, which investigate Sorry. Sorry. Could you please call me back? Because I'm expecting a call coming through. I thought Oh, I thought I thought that was a call I'm expecting. mhmm. Oh, I see. Okay then. I'll just try to ring you back again. Thanks. Okay.","start_word":26,"end_word":84,"sentiment":"neutral","sentiment_score":-0.1065891459584236},{"text":"Thank Bye.","start_word":85,"end_word":86,"sentiment":"positive","sentiment_score":0.3486754298210144},{"text":"you.","start_word":87,"end_word":87,"sentiment":"neutral","sentiment_score":0.2406404614448547}],"average":{"sentiment":"neutral","sentiment_score":0.07208072521068432}}}}