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So, yeah, we can go ahead and provide you the Internet services, and then our ordering process should be done through our site. Have you already checked our website? If not, I can send you the website so you can browse, and then you can decide which plan that you would like to activate and which contract because further details are available from our side when it comes to our plan. Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site. And then you have to select your preferred contract, either it's no contract, six month, twelve month, and twenty four month. But as I've mentioned, if you sign in for six month, twelve, or twenty four, you will be eligible for first six months for 15% and then free router as well. For the free router, what you just need to pay is the delivery fee for standard, $20, and then for express, $30. Okay? You can go ahead and let us know. And any issue that we'll be experiencing whenever you are with us, we're happy to resolve. But for the further details, like, for if a cancellation, something like that, the further details are available from our site. But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which you need to pay the one month invoice and then the cancellation fee of $130 and then the router. So the reason why it's a lock in contract, you have to finish the contract, but you will be getting those, promos and discounted prices. But it's really up to you. The further details and options are available from our site, and also the applicable or available router per contract. Okay? And then if you do have any further questions, just give us a call, and we'll be more than happy to assist you further. Okay? Do you have any other questions in mind right now since I have you on the line? Which part are you right now? Just ensure that you are selecting the preferred plan that you would like, and then okay. So mhmm. Mm-mm. Mm-mm. $20. Okay. Can you just go ahead and try to refresh the page, please? Because it should be only the total of the amount for the $59 and change and the delivery charge. And please ensure that you will be putting the voucher code saver 15. So the $15 will be applied to the standard price of $69.95 for your selected plan. Sloot train plus $20 asides with the delivery charge. Oh, sorry. Airtel Wi Fi seven. That's the model of the router that you will be getting under the twelve month contract. Because we have to do it. Mhmm. Which is yeah. It should not be. It should not be like that. So here's the thing. If okay with you, I'll go ahead and send you an email, And then, please response back, regarding your details, and then I can go ahead and, just manually added your details to our system. And then we'll send you the invoice for your order. Is that okay? Maybe there is, like, some, error on the website or, like, a maintenance. Because it should not be putting another $20. It should be for selected plan and then the $20 delivery charge. Okay. So may I have your email address, please, so I can just drop you an email? C o d y? Okay. H e y. Okay. Twenty one. Okay. Thank you so much. So it's cody, codi,.fahey21@gmail.com. Thank you, Cody. I'll go ahead and send you the email shortly. Just kindly response with the necessary details. Okay? Thank you as well. Have a good one. 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This is April accounts. Our tech rep already confirmed that your service access is enabled for super networks. So, yeah, we can go ahead and provide you the Internet services, and then our ordering process should be done through our site. Have you already checked our website?\n\nIf not, I can send you the website so you can browse, and then you can decide which plan that you would like to activate and which contract because further details are available from our side when it comes to our plan. Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site. And then you have to select your preferred contract, either it's no contract, six month, twelve month, and twenty four month. But as I've mentioned, if you sign in for six month, twelve, or twenty four, you will be eligible for first six months for 15% and then free router as well. For the free router, what you just need to pay is the delivery fee for standard, $20, and then for express, $30.\n\nOkay? You can go ahead and let us know. And any issue that we'll be experiencing whenever you are with us, we're happy to resolve. But for the further details, like, for if a cancellation, something like that, the further details are available from our site. But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which you need to pay the one month invoice and then the cancellation fee of $130 and then the router.\n\nSo the reason why it's a lock in contract, you have to finish the contract, but you will be getting those, promos and discounted prices. But it's really up to you. The further details and options are available from our site, and also the applicable or available router per contract. Okay? And then if you do have any further questions, just give us a call, and we'll be more than happy to assist you further.\n\nOkay? Do you have any other questions in mind right now since I have you on the line? Which part are you right now? Just ensure that you are selecting the preferred plan that you would like, and then okay. So mhmm.\n\nMm-mm. Mm-mm. $20. Okay. Can you just go ahead and try to refresh the page, please?\n\nBecause it should be only the total of the amount for the $59 and change and the delivery charge. And please ensure that you will be putting the voucher code saver 15. So the $15 will be applied to the standard price of $69.95 for your selected plan. Sloot train plus $20 asides with the delivery charge. Oh, sorry.\n\nAirtel Wi Fi seven. That's the model of the router that you will be getting under the twelve month contract. Because we have to do it. Mhmm. Which is yeah.\n\nIt should not be. It should not be like that. So here's the thing. If okay with you, I'll go ahead and send you an email, And then, please response back, regarding your details, and then I can go ahead and, just manually added your details to our system. And then we'll send you the invoice for your order.\n\nIs that okay? Maybe there is, like, some, error on the website or, like, a maintenance. Because it should not be putting another $20. It should be for selected plan and then the $20 delivery charge. Okay.\n\nSo may I have your email address, please, so I can just drop you an email? C o d y? Okay. H e y. Okay.\n\nTwenty one. Okay. Thank you so much. So it's cody, codi,.fahey21@gmail.com. Thank you, Cody.\n\nI'll go ahead and send you the email shortly. Just kindly response with the necessary details. Okay? Thank you as well. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.12800642848014832},{"text":"This is April accounts.","start":2.56,"end":4.18,"sentiment":"neutral","sentiment_score":0.1322019398212433},{"text":"Our tech rep already confirmed that your service access is enabled for super networks.","start":4.64,"end":11.38,"sentiment":"neutral","sentiment_score":0.3155729664223535},{"text":"So, yeah, we can go ahead and provide you the Internet services, and then our ordering process should be done through our site.","start":11.679999,"end":21.544998,"sentiment":"neutral","sentiment_score":0.3245184395624244},{"text":"Have you already checked our website?","start":21.605,"end":24.025,"sentiment":"neutral","sentiment_score":0.09621581062674522}],"sentiment":"neutral","sentiment_score":0.27325113940363127,"num_words":48,"start":2.1599998,"end":24.025},{"sentences":[{"text":"If not, I can send you the website so 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from our site.","start":113.95,"end":124.21,"sentiment":"neutral","sentiment_score":-0.05195601994083041},{"text":"But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which you need to pay the one month invoice and then the cancellation fee of $130 and then the router.","start":124.295,"end":151.39,"sentiment":"neutral","sentiment_score":-0.10779163857261019}],"sentiment":"neutral","sentiment_score":-0.07726826558441476,"num_words":108,"start":94.380005,"end":151.39},{"sentences":[{"text":"So the reason why it's a lock in contract, you have to finish the contract, but you will be getting those, promos and discounted prices.","start":151.69,"end":161.44499,"sentiment":"neutral","sentiment_score":0.02624878868460655},{"text":"But it's really up to you.","start":161.825,"end":163.525,"sentiment":"neutral","sentiment_score":0.1479192959765593},{"text":"The further details and options are available from our site, and also the applicable or available router per contract.","start":163.905,"end":172.65,"sentiment":"neutral","sentiment_score":0.14296597712918332},{"text":"Okay?","start":176.31,"end":176.81,"sentiment":"neutral","sentiment_score":0.3035989999771118},{"text":"And then if you do have any further questions, just give us a call, and we'll be more than happy to assist you further.","start":176.87,"end":184.645,"sentiment":"positive","sentiment_score":0.5300179744760195}],"sentiment":"neutral","sentiment_score":0.23045492594440778,"num_words":75,"start":151.69,"end":184.645},{"sentences":[{"text":"Okay?","start":184.645,"end":185.145,"sentiment":"neutral","sentiment_score":0.2826775312423706},{"text":"Do you have any other questions in mind right now since I have you on the line?","start":189.765,"end":193.865,"sentiment":"neutral","sentiment_score":0.15023109185345032},{"text":"Which part are you right now?","start":210.19499,"end":211.875,"sentiment":"neutral","sentiment_score":0.010504228994250298},{"text":"Just ensure that you are selecting the preferred plan that you would like, and then okay.","start":211.875,"end":224.92,"sentiment":"neutral","sentiment_score":0.04108900623396039},{"text":"So mhmm.","start":225.22,"end":229.08,"sentiment":"neutral","sentiment_score":0.005848126020282506}],"sentiment":"neutral","sentiment_score":0.08497028139286808,"num_words":42,"start":184.645,"end":229.08},{"sentences":[{"text":"Mm-mm.","start":236.34,"end":236.42,"sentiment":"neutral","sentiment_score":-0.17403016984462738},{"text":"Mm-mm.","start":236.42,"end":236.92,"sentiment":"neutral","sentiment_score":-0.2087470144033432},{"text":"$20.","start":242.315,"end":243.295,"sentiment":"neutral","sentiment_score":-0.14829179644584656},{"text":"Okay.","start":243.435,"end":243.83499,"sentiment":"neutral","sentiment_score":-0.046614471822977066},{"text":"Can you just go ahead and try to refresh the page, please?","start":243.83499,"end":247.915,"sentiment":"neutral","sentiment_score":-0.019559174155195553}],"sentiment":"neutral","sentiment_score":-0.0507745963986963,"num_words":16,"start":236.34,"end":247.915},{"sentences":[{"text":"Because it should be only the total of the amount for the $59 and change and the delivery charge.","start":247.915,"end":257.79,"sentiment":"neutral","sentiment_score":-0.0068699119514540625},{"text":"And please ensure that you will be putting the voucher code saver 15.","start":257.79,"end":263.01,"sentiment":"neutral","sentiment_score":0.05890671679606804},{"text":"So the $15 will be applied to the standard price of $69.95 for your selected plan.","start":263.71002,"end":271.525,"sentiment":"neutral","sentiment_score":0.016813245369121432},{"text":"Sloot train plus $20 asides with the delivery charge.","start":288.40002,"end":293.46002,"sentiment":"neutral","sentiment_score":-0.0994922783639696},{"text":"Oh, sorry.","start":302.215,"end":303.195,"sentiment":"neutral","sentiment_score":-0.03151759132742882}],"sentiment":"neutral","sentiment_score":-0.0009185554364980278,"num_words":59,"start":247.915,"end":303.195},{"sentences":[{"text":"Airtel Wi Fi 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maintenance.","start":356.745,"end":361.405,"sentiment":"neutral","sentiment_score":-0.2574165383210549},{"text":"Because it should not be putting another $20.","start":361.465,"end":365.545,"sentiment":"neutral","sentiment_score":-0.2087729498744011},{"text":"It should be for selected plan and then the $20 delivery charge.","start":365.545,"end":369.725,"sentiment":"neutral","sentiment_score":-0.10198074330886205},{"text":"Okay.","start":375.44,"end":375.84,"sentiment":"neutral","sentiment_score":0.040858715772628784}],"sentiment":"neutral","sentiment_score":-0.16069376911665942,"num_words":37,"start":355.065,"end":375.84},{"sentences":[{"text":"So may I have your email address, please, so I can just drop you an email?","start":375.84,"end":380.58,"sentiment":"neutral","sentiment_score":0.03891267080325633},{"text":"C o d y?","start":391.655,"end":392.95502,"sentiment":"neutral","sentiment_score":0.007126904791221023},{"text":"Okay.","start":395.655,"end":396.155,"sentiment":"neutral","sentiment_score":0.011662176810204984},{"text":"H e y.","start":406.5,"end":407.4,"sentiment":"neutral","sentiment_score":0.004968719401707252},{"text":"Okay.","start":407.62,"end":408.12,"sentiment":"neutral","sentiment_score":0.007889793254435062}],"sentiment":"neutral","sentiment_score":0.02742273921146989,"num_words":25,"start":375.84,"end":408.12},{"sentences":[{"text":"Twenty one.","start":411.13998,"end":412.12,"sentiment":"neutral","sentiment_score":0.015591376926749945},{"text":"Okay.","start":415.71503,"end":416.21503,"sentiment":"neutral","sentiment_score":0.11453788727521896},{"text":"Thank you so much.","start":416.43503,"end":417.65503,"sentiment":"positive","sentiment_score":0.41704338043928146},{"text":"So it's cody, codi,.fahey21@gmail.com.","start":417.795,"end":424.295,"sentiment":"neutral","sentiment_score":0.11121358908712864},{"text":"Thank you, Cody.","start":426.58002,"end":427.40002,"sentiment":"positive","sentiment_score":0.3518580396970113}],"sentiment":"neutral","sentiment_score":0.23673733130895666,"num_words":14,"start":411.13998,"end":427.40002},{"sentences":[{"text":"I'll go ahead and send you the email shortly.","start":427.54,"end":430.2,"sentiment":"neutral","sentiment_score":0.29232391052775913},{"text":"Just kindly response with the necessary details.","start":430.66,"end":433.48,"sentiment":"neutral","sentiment_score":0.24879325926303864},{"text":"Okay?","start":433.62003,"end":434.12003,"sentiment":"neutral","sentiment_score":0.20661889016628265},{"text":"Thank you as well.","start":436.44888,"end":437.48886,"sentiment":"positive","sentiment_score":0.47759994119405746},{"text":"Have a good one.","start":437.48886,"end":438.36887,"sentiment":"positive","sentiment_score":0.7681906223297119}],"sentiment":"positive","sentiment_score":0.3824899661540985,"num_words":25,"start":427.54,"end":438.36887},{"sentences":[{"text":"Bye bye.","start":438.36887,"end":439.02887,"sentiment":"neutral","sentiment_score":0.28107863664627075}],"sentiment":"neutral","sentiment_score":0.28107863664627075,"num_words":2,"start":438.36887,"end":439.02887}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Yep. And what if I'm having issues with you guys? Not to say that I will, but what if I'm unhappy with the services? Yeah. Yep. Yep. No worries. Well, I'm just putting it through, and it says $99.95. What's Airtel Wi Fi times one? I've already chosen the preferred plan, which is $59.95. I've done the twelve month contract, which is $0 setup fee. I've selected the the complimentary Wi Fi unit that comes with it, and then it says standard postage up $20. But there's another selection here that's trying to charge me an additional $20. Alright. Yeah. It's still saying $20. Yeah. What's I'm I'm telling you what's Airtel Wi Fi seven. I'm asking you that question because that's what's on the invoice. K. So why is that $20? I'm getting charged $20 for delivery and then $20 for the Airtel Wi Fi. It's charging me twice. I'm trying to say it to you. Yeah. You can yeah. Whatever. Yeah. As long as you can sort it. Cody dot hey, Katie. The the milk runs here. She's just out the front. 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Yep. Yep. And what if I'm having issues with you guys? Not to say that I will, but what if I'm unhappy with the services?\n\nYeah. Yep. Yep. No worries. Well, I'm just putting it through, and it says $99.95.\n\nWhat's Airtel Wi Fi times one? I've already chosen the preferred plan, which is $59.95. I've done the twelve month contract, which is $0 setup fee. I've selected the the complimentary Wi Fi unit that comes with it, and then it says standard postage up $20. But there's another selection here that's trying to charge me an additional $20.\n\nAlright. Yeah. It's still saying $20. Yeah. What's I'm I'm telling you what's Airtel Wi Fi seven.\n\nI'm asking you that question because that's what's on the invoice. K. So why is that $20? I'm getting charged $20 for delivery and then $20 for the Airtel Wi Fi. It's charging me twice.\n\nI'm trying to say it to you. Yeah. You can yeah. Whatever. Yeah.\n\nAs long as you can sort it. Cody dot hey, Katie. The the milk runs here. She's just out the front. Cody, c o d I I dot f a h e y.\n\n21. Yeah. Perfect. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.04097067564725876},{"text":"Yep.","start":17.685,"end":18.185,"sentiment":"neutral","sentiment_score":0.233566090464592},{"text":"Yep.","start":92.829994,"end":93.329994,"sentiment":"neutral","sentiment_score":0.1646175980567932},{"text":"And what if I'm having issues with you guys?","start":94.03,"end":97.97,"sentiment":"neutral","sentiment_score":-0.14491960323519176},{"text":"Not to say that I will, but what if I'm unhappy with the 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This is April accounts. Our tech rep already confirmed that your service access is enabled for super networks. So, yeah, we can go ahead and provide you the Internet services, and then\n\nChannel 1: Yep.\n\nChannel 0: our ordering process should be done through our site. Have you already checked our website? If not, I can send you the website so you can browse, and then you can decide which plan that you would like to activate and which contract because further details are available from our side when it comes to our plan. Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site. And then you have to select your preferred contract, either it's no contract, six month, twelve month, and twenty four month.\n\nBut as I've mentioned, if you sign in for six month, twelve, or twenty four, you will be eligible for first six months for 15% and then free router as well. For the free router, what you just need to pay is the delivery fee for standard, $20, and then for express, $30.\n\nChannel 1: Yep. And\n\nChannel 0: Okay?\n\nChannel 1: what if I'm having issues with you guys? Not to say that I will, but what if I'm unhappy with the services?\n\nChannel 0: You can go ahead and let us know. And any issue that we'll be experiencing whenever you are with us, we're happy to resolve. But for\n\nChannel 1: Yeah.\n\nChannel 0: the further details, like, for if a cancellation, something like that, the further details are available from our site. But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which\n\nChannel 1: Yep.\n\nChannel 0: you need to pay the one month invoice and then the cancellation fee of $130 and then the router. So the reason why it's a lock in contract, you have to finish the contract, but you will be getting those, promos and discounted prices. But it's really up to you. The further details and options are available from our site, and also the applicable or available router per contract.\n\nChannel 1: Yep.\n\nChannel 0: Okay? And then if you do have any further questions, just give us a call, and we'll be more than happy to assist you further. Okay?\n\nChannel 1: No worries.\n\nChannel 0: Do you have any other questions in mind right now since I have you on the line?\n\nChannel 1: Well, I'm just putting it through, and it says $99.95. What's Airtel Wi Fi times one?\n\nChannel 0: Which part are you right now? Just ensure that you are selecting the preferred plan that you would like, and\n\nChannel 1: I've already\n\nChannel 0: then\n\nChannel 1: chosen the preferred plan, which is $59.95.\n\nChannel 0: okay.\n\nChannel 1: I've done the twelve\n\nChannel 0: So\n\nChannel 1: month contract, which is $0 setup fee. I've\n\nChannel 0: mhmm.\n\nChannel 1: selected the the complimentary Wi Fi unit that comes with it, and then it says standard postage up $20. But\n\nChannel 0: Mm-mm. Mm-mm.\n\nChannel 1: there's another selection here that's trying to charge me an additional $20.\n\nChannel 0: $20. Okay. Can you just go ahead and try to refresh the page, please? Because it should be only the total of the amount for the $59 and change and the delivery charge. And please ensure that you will be putting the\n\nChannel 1: Alright.\n\nChannel 0: voucher code saver 15. So the $15 will be applied to the standard price of $69.95 for your selected plan.\n\nChannel 1: Yeah. It's still saying $20.\n\nChannel 0: Sloot train plus $20 asides with the delivery charge.\n\nChannel 1: Yeah. What's I'm I'm telling you what's Airtel Wi Fi seven. I'm asking you that question because that's what's on the invoice.\n\nChannel 0: Oh, sorry. Airtel Wi Fi seven. That's the model of the router that you will be getting under the twelve month contract.\n\nChannel 1: K. So why is that $20?\n\nChannel 0: Because we have to do it.\n\nChannel 1: I'm getting charged $20 for delivery and then\n\nChannel 0: Mhmm.\n\nChannel 1: $20 for the Airtel Wi Fi. It's charging me twice. I'm trying to say it\n\nChannel 0: Which\n\nChannel 1: to\n\nChannel 0: is\n\nChannel 1: you.\n\nChannel 0: yeah. It should not be. It should not be like that. So here's the thing. If okay with you, I'll go ahead and send you an email, And then, please response back, regarding your details, and then I can go ahead and, just manually added your details to our system.\n\nAnd then we'll send you the invoice for your order. Is that okay? Maybe there is, like, some, error on the website or, like, a maintenance. Because it should not be putting another $20. It should be for selected plan and then the $20 delivery charge.\n\nChannel 1: Yeah. You can yeah. Whatever. Yeah. As long as you can sort it.\n\nChannel 0: Okay. So may I have your email address, please, so I can just drop you an email?\n\nChannel 1: Cody dot hey, Katie. The the milk runs here. She's just out the front. Cody, c o d I\n\nChannel 0: C o d y?\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: dot f a h e y.\n\nChannel 0: H e y. Okay.\n\nChannel 1: 21.\n\nChannel 0: Twenty one. Okay. Thank you so much. So it's cody, codi,.fahey21@gmail.com.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you, Cody. I'll go ahead and send you the email shortly. Just kindly response with the necessary details. Okay?\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: Thank you as well. Have a good one. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.04097067564725876}],"sentiment":"neutral","sentiment_score":0.04097067564725876,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.12800642848014832},{"text":"This is April accounts.","start":2.56,"end":4.18,"sentiment":"neutral","sentiment_score":0.1322019398212433},{"text":"Our tech rep already confirmed that your service access is enabled for super networks.","start":4.64,"end":11.38,"sentiment":"neutral","sentiment_score":0.3155729664223535},{"text":"So, yeah, we can go ahead and provide you the Internet services, and 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y.","start":406.5,"end":407.4,"sentiment":"neutral","sentiment_score":0.004968719401707252},{"text":"Okay.","start":407.62,"end":408.12,"sentiment":"neutral","sentiment_score":0.007889793254435062}],"sentiment":"neutral","sentiment_score":0.0056989878648892045,"channel":0,"num_words":4,"start":406.5,"end":408.12},{"sentences":[{"text":"21.","start":409.375,"end":414.51498,"sentiment":"neutral","sentiment_score":0.007474430836737156}],"sentiment":"neutral","sentiment_score":0.007474430836737156,"channel":1,"num_words":1,"start":409.375,"end":414.51498},{"sentences":[{"text":"Twenty one.","start":411.13998,"end":412.12,"sentiment":"neutral","sentiment_score":0.015591376926749945},{"text":"Okay.","start":415.71503,"end":416.21503,"sentiment":"neutral","sentiment_score":0.11453788727521896},{"text":"Thank you so much.","start":416.43503,"end":417.65503,"sentiment":"positive","sentiment_score":0.41704338043928146},{"text":"So it's cody, codi,.fahey21@gmail.com.","start":417.795,"end":424.295,"sentiment":"neutral","sentiment_score":0.11121358908712864}],"sentiment":"neutral","sentiment_score":0.20534077447585083,"channel":0,"num_words":11,"start":411.13998,"end":424.295},{"sentences":[{"text":"Yeah.","start":424.74,"end":425.24,"sentiment":"neutral","sentiment_score":0.1455286741256714}],"sentiment":"neutral","sentiment_score":0.1455286741256714,"channel":1,"num_words":1,"start":424.74,"end":425.24},{"sentences":[{"text":"Thank you, Cody.","start":426.58002,"end":427.40002,"sentiment":"positive","sentiment_score":0.3518580396970113},{"text":"I'll go ahead and send you the email shortly.","start":427.54,"end":430.2,"sentiment":"neutral","sentiment_score":0.29232391052775913},{"text":"Just kindly response with the necessary details.","start":430.66,"end":433.48,"sentiment":"neutral","sentiment_score":0.24879325926303864},{"text":"Okay?","start":433.62003,"end":434.12003,"sentiment":"neutral","sentiment_score":0.20661889016628265}],"sentiment":"neutral","sentiment_score":0.28173305094242096,"channel":0,"num_words":20,"start":426.58002,"end":434.12003},{"sentences":[{"text":"Perfect.","start":434.785,"end":435.105,"sentiment":"positive","sentiment_score":0.5145045518875122},{"text":"Thank you.","start":435.105,"end":435.845,"sentiment":"positive","sentiment_score":0.5093086659908295}],"sentiment":"positive","sentiment_score":0.5110406279563904,"channel":1,"num_words":3,"start":434.785,"end":435.845},{"sentences":[{"text":"Thank you as well.","start":436.44888,"end":437.48886,"sentiment":"positive","sentiment_score":0.47759994119405746},{"text":"Have a good one.","start":437.48886,"end":438.36887,"sentiment":"positive","sentiment_score":0.7681906223297119},{"text":"Bye bye.","start":438.36887,"end":439.02887,"sentiment":"neutral","sentiment_score":0.28107863664627075}],"sentiment":"positive","sentiment_score":0.5545319527387619,"channel":0,"num_words":10,"start":436.44888,"end":439.02887},{"sentences":[{"text":"Bye.","start":438.785,"end":439.285,"sentiment":"neutral","sentiment_score":-0.08780107647180557}],"sentiment":"neutral","sentiment_score":-0.08780107647180557,"channel":1,"num_words":1,"start":438.785,"end":439.285}]},"summary":{"result":"success","short":"The customer is informed that their service access is enabled for super networks and they can provide Internet services through the company's website. The customer is also informed of different plans and contract terms, and is advised to sign up for a 12-month contract and pay a delivery fee. The customer is also instructed to provide a 30-day notice for cancellation and a replacement router. The customer is sent an email with instructions on how to proceed with the order and the call ends."},"intents":{"segments":[{"text":"Our tech rep already confirmed that your service access is enabled for super networks.","start_word":6,"end_word":19,"intents":[{"intent":"Inform about service access","confidence_score":0.0069237184}]},{"text":"Our tech rep already confirmed that your service access is enabled for super networks. So, yeah, we can go ahead and provide you the Internet services, and then Yep.","start_word":6,"end_word":34,"intents":[{"intent":"Provide internet services","confidence_score":0.35284084}]},{"text":"Have you already checked our website? If not, I can send you the website so you can browse, and then you can decide which plan that you would like to activate and which contract because further details are available from our side when it comes to our plan.","start_word":44,"end_word":91,"intents":[{"intent":"Provide website","confidence_score":0.16743053}]},{"text":"Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site.","start_word":92,"end_word":130,"intents":[{"intent":"Offer discounts","confidence_score":0.10634138}]},{"text":"Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site. And then you have to select your preferred contract, either it's no contract, six month, twelve month, and twenty four month.","start_word":92,"end_word":151,"intents":[{"intent":"Provide options","confidence_score":0.0039795525}]},{"text":"For the free router, what you just need to pay is the delivery fee for standard, $20, and then for express, $30. Yep.","start_word":183,"end_word":205,"intents":[{"intent":"Offer free router","confidence_score":0.22455649}]},{"text":"what if I'm having issues with you guys?","start_word":208,"end_word":215,"intents":[{"intent":"Identify issues","confidence_score":0.005600099}]},{"text":"what if I'm having issues with you guys? Not to say that I will, but what if I'm unhappy with the services? You can go ahead and let us know. And any issue that we'll be experiencing whenever you are with us, we're happy to resolve. But for Yeah.","start_word":208,"end_word":256,"intents":[{"intent":"Respond to issues","confidence_score":0.0015271865},{"intent":"Resolve issues","confidence_score":0.00039685465}]},{"text":"the further details, like, for if a cancellation, something like that, the further details are available from our site. But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which Yep.","start_word":257,"end_word":319,"intents":[{"intent":"Provide notice","confidence_score":0.4056287}]},{"text":"What's Airtel Wi Fi times one?","start_word":445,"end_word":450,"intents":[{"intent":"Inquire about airtel wifi pricing","confidence_score":0.02356964}]},{"text":"I'm asking you that question because that's what's on the invoice. Oh, sorry.","start_word":619,"end_word":631,"intents":[{"intent":"Request information","confidence_score":0.013905161}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is April accounts. Our tech rep already confirmed that your service access is enabled for super networks.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.23764805495738983},{"text":"So, yeah, we can go ahead and provide you the Internet services, and then Yep.","start_word":20,"end_word":34,"sentiment":"positive","sentiment_score":0.357397198677063},{"text":"our ordering process should be done through our site. Have you already checked our website? If not, I can send you the website so you can browse, and then you can decide which plan that you would like to activate and which contract because further details are available from our side when it comes to our plan. Because the plan that we have, we can provide you 1,000 and d p s, but we do have a different one, what we call the super unlimited $25.50, and the discounted prices is also posted on our site. And then you have to select your preferred contract, either it's no contract, six month, twelve month, and twenty four month. But as I've mentioned, if you sign in for six month, twelve, or twenty four, you will be eligible for first six months for 15% and then free router as well. For the free router, what you just need to pay is the delivery fee for standard, $20, and then for express, $30. Yep. And Okay? what if I'm having issues with you guys? Not to say that I will, but what if I'm unhappy with the services? You can go ahead and let us know. And any issue that we'll be experiencing whenever you are with us, we're happy to resolve. But for Yeah. the further details, like, for if a cancellation, something like that, the further details are available from our site. But to give you a glimpse, for example, you sign up for twelve month contract, six months or twenty four month contract, and then you would like to cancel the service within the contract, you have to provide a thirty days notice, which Yep. you need to pay the one month invoice and then the cancellation fee of $130 and then the router. So the reason why it's a lock in contract, you have to finish the contract, but you will be getting those, promos and discounted prices. But it's really up to you. The further details and options are available from our site, and also the applicable or available router per contract.","start_word":35,"end_word":388,"sentiment":"neutral","sentiment_score":0.04761930461972952},{"text":"Yep.","start_word":389,"end_word":389,"sentiment":"positive","sentiment_score":0.3664075136184693},{"text":"Okay?","start_word":390,"end_word":390,"sentiment":"neutral","sentiment_score":0.3035989999771118},{"text":"And then if you do have any further questions, just give us a call, and we'll be more than happy to assist you further.","start_word":391,"end_word":414,"sentiment":"positive","sentiment_score":0.5300832986831665},{"text":"Okay? No worries. Do you have any other questions in mind right now since I have you on the line? Well, I'm just putting it through, and it says $99.95. What's Airtel Wi Fi times one? Which part are you right now? Just ensure that you are selecting the preferred plan that you would like, and I've already then chosen the preferred plan, which is $59.95. okay. I've done the twelve So month contract, which is $0 setup fee. I've mhmm. selected the the complimentary Wi Fi unit that comes with it, and then it says standard postage up $20. But Mm-mm. Mm-mm. there's another selection here that's trying to charge me an additional $20. $20. Okay. Can you just go ahead and try to refresh the page, please? Because it should be only the total of the amount for the $59 and change and the delivery charge. And please ensure that you will be putting the Alright. voucher code saver 15. So the $15 will be applied to the standard price of $69.95 for your selected plan. Yeah. It's still saying $20. Sloot train plus $20 asides with the delivery charge. Yeah. What's I'm I'm telling you what's Airtel Wi Fi seven. I'm asking you that question because that's what's on the invoice. Oh, sorry. Airtel Wi Fi seven. That's the model of the router that you will be getting under the twelve month contract. K. So why is that $20? Because we have to do it. I'm getting charged $20 for delivery and then Mhmm. $20 for the Airtel Wi Fi.","start_word":415,"end_word":677,"sentiment":"neutral","sentiment_score":-0.02763420008406213},{"text":"It's charging me twice.","start_word":678,"end_word":681,"sentiment":"negative","sentiment_score":-0.34894052147865295},{"text":"I'm trying to say it Which to is you. yeah. It should not be. It should not be like that. So here's the thing. If okay with you, I'll go ahead and send you an email, And then, please response back, regarding your details, and then I can go ahead and, just manually added your details to our system. And then we'll send you the invoice for your order. Is that okay? Maybe there is, like, some, error on the website or, like, a maintenance. Because it should not be putting another $20. It should be for selected plan and then the $20 delivery charge. Yeah. You can yeah. Whatever. Yeah. As long as you can sort it. Okay. So may I have your email address, please, so I can just drop you an email? Cody dot hey, Katie. The the milk runs here. She's just out the front. Cody, c o d I C o d y? I Okay. dot f a h e y. H e y. Okay. 21. Twenty one. Okay.","start_word":682,"end_word":855,"sentiment":"neutral","sentiment_score":-0.005228978116065264},{"text":"Thank you so much.","start_word":856,"end_word":859,"sentiment":"positive","sentiment_score":0.40728211402893066},{"text":"So it's cody, codi,.fahey21@gmail.com. Yeah.","start_word":860,"end_word":864,"sentiment":"neutral","sentiment_score":0.09390105307102203},{"text":"Thank you, Cody.","start_word":865,"end_word":867,"sentiment":"positive","sentiment_score":0.34472036361694336},{"text":"I'll go ahead and send you the email shortly. Just kindly response with the necessary details. Okay?","start_word":868,"end_word":884,"sentiment":"neutral","sentiment_score":0.265065461397171},{"text":"Perfect. Thank you. Thank you as well. Have a good one.","start_word":885,"end_word":895,"sentiment":"positive","sentiment_score":0.5964899334040555},{"text":"Bye bye. Bye.","start_word":896,"end_word":898,"sentiment":"neutral","sentiment_score":0.22014157474040985}],"average":{"sentiment":"neutral","sentiment_score":0.05033503603857581}}}}