{"metadata":{"transaction_key":"deprecated","request_id":"01a0182e-3041-7942-9abc-88cdf4dc50f8","sha256":"047f73ef8a421cd9a7fd2c434b4dcd296429f7921301b2102b54dd1f61646fc8","created":"2026-08-19T04:01:16.328Z","duration":5.6879377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call right now. Please leave a message. Thank you.","confidence":0.9970703,"words":[{"word":"sorry","start":0.88,"end":1.12,"confidence":0.8840332,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.532244861125946},{"word":"i","start":1.12,"end":1.28,"confidence":0.75634766,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.696905791759491},{"word":"can't","start":1.28,"end":1.36,"confidence":0.97265625,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.727276086807251},{"word":"take","start":1.36,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7807781100273132},{"word":"your","start":1.5999999,"end":1.68,"confidence":0.97802734,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7526884078979492},{"word":"call","start":1.68,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7238779067993164},{"word":"right","start":1.8399999,"end":2.08,"confidence":0.9941406,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6728612184524536},{"word":"now","start":2.08,"end":2.24,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6410716772079468},{"word":"please","start":2.24,"end":2.56,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4342866837978363},{"word":"leave","start":2.56,"end":2.8,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2853362262248993},{"word":"a","start":2.8,"end":2.8799999,"confidence":0.9223633,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2906956076622009},{"word":"message","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2436077445745468},{"word":"thank","start":3.52,"end":3.76,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28119850158691406},{"word":"you","start":3.76,"end":4.26,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07740124315023422}],"paragraphs":{"transcript":"\nSorry. I can't take your call right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.88,"end":1.12,"sentiment":"negative","sentiment_score":-0.532244861125946},{"text":"I can't take your call right now.","start":1.12,"end":2.24,"sentiment":"negative","sentiment_score":-0.7136370284216744},{"text":"Please leave a message.","start":2.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.31348156556487083},{"text":"Thank you.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.17929987236857414}],"sentiment":"negative","sentiment_score":-0.45878789840000017,"num_words":14,"start":0.88,"end":4.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.88,"end":1.12,"sentiment":"negative","sentiment_score":-0.532244861125946},{"text":"I can't take your call right now.","start":1.12,"end":2.24,"sentiment":"negative","sentiment_score":-0.7136370284216744},{"text":"Please leave a message.","start":2.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.31348156556487083},{"text":"Thank you.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.17929987236857414}],"sentiment":"negative","sentiment_score":-0.45878789840000017,"channel":1,"num_words":14,"start":0.88,"end":4.26}]},"summary":{"result":"success","short":"Sorry. I can't take your call right now. Please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":12,"end_word":13,"intents":[{"intent":"Request message","confidence_score":0.14040324}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call right now.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.6796311140060425},{"text":"Please leave a message. Thank you.","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":-0.14076800644397736}],"average":{"sentiment":"negative","sentiment_score":-0.4486897786458333}}}}