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SharpDeas. This is Kaylene. I'm not sure if he's still in the office. Oh, no. He's left for the day. Could I take a message, though, and get him to give you a callback? Yeah. What company are you calling from? Sorry. Cloud Solution. And who was it in relation to? Was it about one of our customers? Oh, for us. Okay. No problem. Sorry. What was your name again? And I'll just take your number Okay. No problem. If you wanna call a bit earlier in the day, you probably got a better chance of grabbing him. Alright. Thanks so much. 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afternoon. SharpDeas. This is Kaylene. I'm not sure if he's still in the office. Oh, no.\n\nHe's left for the day. Could I take a message, though, and get him to give you a callback? Yeah. What company are you calling from? Sorry.\n\nCloud Solution. And who was it in relation to? Was it about one of our customers? Oh, for us. Okay.\n\nNo problem. Sorry. What was your name again? And I'll just take your number Okay. No problem.\n\nIf you wanna call a bit earlier in the day, you probably got a better chance of grabbing him. Alright. Thanks so much. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.96,"sentiment":"neutral","sentiment_score":0.27654100954532623},{"text":"SharpDeas.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.1841237396001816},{"text":"This is Kaylene.","start":1.4399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.10248496383428574},{"text":"I'm not sure if he's still in the office.","start":9.28,"end":11.94,"sentiment":"neutral","sentiment_score":-0.031267812786002956},{"text":"Oh, no.","start":12.16,"end":12.48,"sentiment":"neutral","sentiment_score":-0.10810636729001999}],"sentiment":"neutral","sentiment_score":0.032178682384683806,"num_words":17,"start":0.32,"end":12.48},{"sentences":[{"text":"He's left for the day.","start":12.48,"end":13.905,"sentiment":"neutral","sentiment_score":-0.1411931559443474},{"text":"Could I take a message, though, and get him to give you a callback?","start":14.465,"end":16.885,"sentiment":"neutral","sentiment_score":-0.0041875833246324745},{"text":"Yeah.","start":34.2,"end":34.44,"sentiment":"neutral","sentiment_score":-0.014961588196456432},{"text":"What company are you calling from?","start":34.44,"end":35.559998,"sentiment":"neutral","sentiment_score":-0.01502067099014918},{"text":"Sorry.","start":35.559998,"end":36.059998,"sentiment":"neutral","sentiment_score":-0.04866844043135643}],"sentiment":"neutral","sentiment_score":-0.03401281484575183,"num_words":27,"start":12.48,"end":36.059998},{"sentences":[{"text":"Cloud Solution.","start":39.72,"end":40.52,"sentiment":"neutral","sentiment_score":-0.006680884398519993},{"text":"And who was it in relation to?","start":40.52,"end":42.3,"sentiment":"neutral","sentiment_score":-0.016121109016239643},{"text":"Was it about one of our customers?","start":43.879997,"end":51.525,"sentiment":"neutral","sentiment_score":-0.04216946395380156},{"text":"Oh, for us.","start":51.785,"end":53.285,"sentiment":"neutral","sentiment_score":-0.019426545749107998},{"text":"Okay.","start":53.745,"end":54.245,"sentiment":"neutral","sentiment_score":0.015235848724842072}],"sentiment":"neutral","sentiment_score":-0.023221978405490517,"num_words":20,"start":39.72,"end":54.245},{"sentences":[{"text":"No problem.","start":54.864998,"end":55.425,"sentiment":"neutral","sentiment_score":0.07983959466218948},{"text":"Sorry.","start":55.425,"end":55.665,"sentiment":"neutral","sentiment_score":0.03465883433818817},{"text":"What was your name again?","start":55.665,"end":56.465,"sentiment":"neutral","sentiment_score":0.018900131806731224},{"text":"And I'll just take your number Okay.","start":56.465,"end":65.13,"sentiment":"neutral","sentiment_score":0.046658484531300407},{"text":"No problem.","start":65.438934,"end":65.99894,"sentiment":"neutral","sentiment_score":0.14269133657217026}],"sentiment":"neutral","sentiment_score":0.05299004397409804,"num_words":17,"start":54.864998,"end":65.99894},{"sentences":[{"text":"If you wanna call a bit earlier in the day, you probably got a better chance of grabbing him.","start":65.99894,"end":69.85893,"sentiment":"neutral","sentiment_score":0.08170558698475361},{"text":"Alright.","start":71.67894,"end":72.17894,"sentiment":"positive","sentiment_score":0.3679313063621521},{"text":"Thanks so much.","start":72.31894,"end":73.37894,"sentiment":"positive","sentiment_score":0.3795093397299449},{"text":"Bye.","start":73.91894,"end":74.41894,"sentiment":"neutral","sentiment_score":0.11030663549900056}],"sentiment":"neutral","sentiment_score":0.13204883807338774,"num_words":24,"start":65.99894,"end":74.41894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. SharpDeas. This is Kaylene.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Ethan.\n\nChannel 1: I'm not sure if he's still in the office. Oh, no. He's left for the day. Could\n\nChannel 0: Alright.\n\nChannel 1: I take a message, though, and get him to give you a callback?\n\nChannel 0: Actually, this is only the missed meeting that we have scheduled for him. I think that was last week. I was I'm only trying to reschedule that meeting the the this coming week. But if he's not available, I can call him back maybe tomorrow.\n\nChannel 1: Yeah. What company are you calling from? Sorry.\n\nChannel 0: Sorry. It's cloud solution IT.\n\nChannel 1: Cloud Solution. And who was it in relation to? Was it about\n\nChannel 0: Since\n\nChannel 1: one of our\n\nChannel 0: it's no. No. No. We we we are not your customer. This is regarding IT, your IT\n\nChannel 1: customers?\n\nChannel 0: requirements.\n\nChannel 1: Oh, for us. Okay. No problem.\n\nChannel 0: Yep.\n\nChannel 1: Sorry. What was your name again? And I'll just take your number\n\nChannel 0: Ronald. No no need to take my number. I'll be calling him back tomorrow.\n\nChannel 1: Okay. No problem. If you wanna call a bit earlier in the day, you probably got a better\n\nChannel 0: Mhmm.\n\nChannel 1: chance of grabbing him.\n\nChannel 0: Alright. No worries. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Have a\n\nChannel 1: Thanks\n\nChannel 0: good day.\n\nChannel 1: so\n\nChannel 0: Alright.\n\nChannel 1: much.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.96,"sentiment":"neutral","sentiment_score":0.27654100954532623},{"text":"SharpDeas.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.1841237396001816},{"text":"This is Kaylene.","start":1.4399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.10248496383428574}],"sentiment":"neutral","sentiment_score":0.17411010836561522,"channel":1,"num_words":6,"start":0.32,"end":2.34},{"sentences":[{"text":"Yeah.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.14647163450717926},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2561437636613846},{"text":"I would like to speak with 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no.","start":44.875,"end":46.555,"sentiment":"neutral","sentiment_score":-0.05882498808205128},{"text":"No.","start":46.555,"end":46.875,"sentiment":"neutral","sentiment_score":-0.08525747060775757},{"text":"No.","start":46.875,"end":47.275,"sentiment":"neutral","sentiment_score":-0.11149770766496658},{"text":"We we we are not your customer.","start":47.275,"end":48.895,"sentiment":"neutral","sentiment_score":-0.12444672520671572},{"text":"This is regarding IT, your 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the day, you probably got a better","start":65.99894,"end":68.71893,"sentiment":"neutral","sentiment_score":0.08950095921754837}],"sentiment":"neutral","sentiment_score":0.09472906630900171,"channel":1,"num_words":18,"start":64.63,"end":68.71893},{"sentences":[{"text":"Mhmm.","start":68.588936,"end":69.088936,"sentiment":"neutral","sentiment_score":0.0552154928445816}],"sentiment":"neutral","sentiment_score":0.0552154928445816,"channel":0,"num_words":1,"start":68.588936,"end":69.088936},{"sentences":[{"text":"chance of grabbing him.","start":68.71893,"end":69.85893,"sentiment":"neutral","sentiment_score":0.05247294111177325}],"sentiment":"neutral","sentiment_score":0.05247294111177325,"channel":1,"num_words":4,"start":68.71893,"end":69.85893},{"sentences":[{"text":"Alright.","start":70.10893,"end":70.60893,"sentiment":"neutral","sentiment_score":0.1600300371646881},{"text":"No worries.","start":70.66894,"end":71.30894,"sentiment":"neutral","sentiment_score":0.2430938482284546},{"text":"Thank you.","start":71.30894,"end":72.02894,"sentiment":"positive","sentiment_score":0.42057158052921295}],"sentiment":"neutral","sentiment_score":0.29747217893600464,"channel":0,"num_words":5,"start":70.10893,"end":72.02894},{"sentences":[{"text":"Alright.","start":71.67894,"end":72.17894,"sentiment":"positive","sentiment_score":0.3679313063621521}],"sentiment":"positive","sentiment_score":0.3679313063621521,"channel":1,"num_words":1,"start":71.67894,"end":72.17894},{"sentences":[{"text":"Have a","start":72.02894,"end":72.34894,"sentiment":"positive","sentiment_score":0.4557303339242935}],"sentiment":"positive","sentiment_score":0.4557303339242935,"channel":0,"num_words":2,"start":72.02894,"end":72.34894},{"sentences":[{"text":"Thanks","start":72.31894,"end":72.63894,"sentiment":"positive","sentiment_score":0.5539190769195557}],"sentiment":"positive","sentiment_score":0.5539190769195557,"channel":1,"num_words":1,"start":72.31894,"end":72.63894},{"sentences":[{"text":"good 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The representative takes a message and tries to reschedule a missed meeting with Ethan, but is unsuccessful. The representative asks for the caller's name and company and offers to call back at a better time."},"intents":{"segments":[{"text":"I would like to speak with Ethan. I'm not sure if he's still in the office.","start_word":9,"end_word":24,"intents":[{"intent":"Speak with ethan","confidence_score":0.2712561}]},{"text":"I take a message, though, and get him to give you a callback?","start_word":34,"end_word":46,"intents":[{"intent":"Take a message","confidence_score":0.20805712}]},{"text":"I take a message, though, and get him to give you a callback? Actually, this is only the missed meeting that we have scheduled for him. I think that was last week. I was I'm only trying to reschedule that meeting the the this coming week. But if he's not available, I can call him back maybe tomorrow. Yeah.","start_word":34,"end_word":92,"intents":[{"intent":"Call back ethan","confidence_score":0.019487172}]},{"text":"If you wanna call a bit earlier in the day, you probably got a better Mhmm. chance of grabbing him. Alright.","start_word":176,"end_word":196,"intents":[{"intent":"Receive an earlier call","confidence_score":0.000030248759}]}]},"sentiments":{"segments":[{"text":"Good afternoon. SharpDeas. This is Kaylene. Yeah. Good afternoon. I would like to speak with Ethan. I'm not sure if he's still in the office. Oh, no. He's left for the day. Could Alright. I take a message, though, and get him to give you a callback? Actually, this is only the missed meeting that we have scheduled for him. I think that was last week. I was I'm only trying to reschedule that meeting the the this coming week. But if he's not available, I can call him back maybe tomorrow. Yeah. What company are you calling from? Sorry. Sorry. It's cloud solution IT. Cloud Solution. And who was it in relation to? Was it about Since one of our it's no. No. No. We we we are not your customer. This is regarding IT, your IT customers? requirements. Oh, for us. Okay. No problem. Yep. Sorry. What was your name again? And I'll just take your number Ronald. No no need to take my number. I'll be calling him back tomorrow. Okay. No problem. If you wanna call a bit earlier in the day, you probably got a better Mhmm. chance of grabbing him. Alright. No worries.","start_word":0,"end_word":198,"sentiment":"neutral","sentiment_score":-0.016099808737635612},{"text":"Thank you. Alright. Have a Thanks good day.","start_word":199,"end_word":206,"sentiment":"positive","sentiment_score":0.44934239983558655},{"text":"so Alright. much. Bye bye. Bye.","start_word":207,"end_word":212,"sentiment":"neutral","sentiment_score":0.243829607963562}],"average":{"sentiment":"neutral","sentiment_score":0.014086356415555484}}}}