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How can I help you this morning? Fantastic. Excellent. Mhmm. For the retirement? No. Yeah. No. That's okay. No. So we'll just sign get you to sign a declaration when we do the application for pension, but they don't have to provide anything as such in writing to say you're retired. It's all just verbal confirmation. Yeah. Yeah. Yeah. Perfect. Thank you. 66 no worries at all. When you do go through that, if you can just confirm with them when they're expecting your last employer contribution to go into your super, just so we know to wait for that contribution, then we can transfer you into pension phase. Okay. Yeah. Easy. No worries. It'll let me know if you do have any questions. Easy. My pleasure. You enjoy your day. Thanks. See you later. 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It was Dana from OCU Financial. I'm so sorry. I couldn't hear anything on the other end. No.\n\nThat's like I couldn't couldn't hear anything. I thought I'll quickly that's okay. How can I help you this morning? Fantastic. Excellent.\n\nMhmm. For the retirement? No. Yeah. No.\n\nThat's okay. No. So we'll just sign get you to sign a declaration when we do the application for pension, but they don't have to provide anything as such in writing to say you're retired. It's all just verbal confirmation. Yeah.\n\nYeah. Yeah. Perfect. Thank you. 66 no worries at all.\n\nWhen you do go through that, if you can just confirm with them when they're expecting your last employer contribution to go into your super, just so we know to wait for that contribution, then we can transfer you into pension phase. Okay. Yeah. Easy. No worries.\n\nIt'll let me know if you do have any questions. Easy. My pleasure. You enjoy your day. Thanks.\n\nSee you later. 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Hello? Oh, okay. Yeah. It just died.\n\nThe line dropped and then it just went back to my home screen. So I thought I lost the line. And I I was busy phoning you back. Just two questions. So I'm gonna send a letter of retirement today to my company.\n\nAnd the other thing I want, Jenny seems to remember or recall. She asked me to ask you. She said, do I do I need a letter from Trident Security for for you? For for any reason? She's yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nOh, okay. Cool. Good. Alright. So I'm just gonna send an email to them.\n\nI'll send you a copy if you want. Too easy. Thanks. Oh, okay. Yep.\n\nAlright. Too easy. Thanks. Too easy. Thanks, man.\n\nThank you. You too. See you. 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Hello?\n\nChannel 0: Hi, Maria. It was Dana from OCU Financial.\n\nChannel 1: Oh,\n\nChannel 0: I'm so sorry. I couldn't hear anything on the other end.\n\nChannel 1: okay. Yeah. It just died. The line dropped and then it just went back to my home screen. So I thought I lost the line.\n\nChannel 0: No.\n\nChannel 1: And\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: like I couldn't couldn't\n\nChannel 1: I was\n\nChannel 0: hear\n\nChannel 1: busy\n\nChannel 0: anything.\n\nChannel 1: phoning\n\nChannel 0: I thought\n\nChannel 1: you\n\nChannel 0: I'll\n\nChannel 1: back.\n\nChannel 0: quickly that's okay. How can I help you this morning?\n\nChannel 1: Just two questions. So I'm gonna send a letter of retirement today to my company.\n\nChannel 0: Fantastic. Excellent.\n\nChannel 1: And the other thing I want, Jenny seems to remember or recall. She asked me to ask you. She said,\n\nChannel 0: Mhmm.\n\nChannel 1: do I do I need a letter from Trident Security for for you? 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declaration for her retirement. The representative tells her to send a declaration and confirms that she needs to wait for her retirement contribution from Trident Security. The call ends with the representative telling Maria to enjoy her day and thanking her."},"intents":{"segments":[{"text":"So I'm gonna send a letter of retirement today to my company. Fantastic.","start_word":84,"end_word":96,"intents":[{"intent":"Send retirement letter","confidence_score":0.26261342}]}]},"sentiments":{"segments":[{"text":"I seem to have lost you. Hello? Hi, Maria. It was Dana from OCU Financial. Oh, I'm so sorry. I couldn't hear anything on the other end. okay. Yeah. It just died. The line dropped and then it just went back to my home screen. So I thought I lost the line. No. And That's I like I couldn't couldn't I was hear busy anything. phoning I thought you I'll back. quickly that's okay. How can I help you this morning? Just two questions. So I'm gonna send a letter of retirement today to my company.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":-0.1197156235575676},{"text":"Fantastic. Excellent.","start_word":96,"end_word":97,"sentiment":"positive","sentiment_score":0.6221531629562378},{"text":"And the other thing I want, Jenny seems to remember or recall. She asked me to ask you. She said, Mhmm. do I do I need a letter from Trident Security for for you? For for any reason? For the She's retirement? No. Yeah. No. That's okay. No. So we'll just sign get you to sign a declaration when we do the yeah. application for pension, Yeah. but they don't have to provide anything as such in writing to say you're retired. It's Yeah. all just verbal confirmation. Yeah. Yeah. Yeah. Yeah. Oh, okay. Cool. Good. Alright. Yeah. So I'm just gonna send an email to them. I'll send you a copy if you want. Yeah. Perfect. Thank you. Too easy. Thanks. 66 no worries at all. When you do go through that, if you can just confirm with them when they're expecting your last employer contribution to go into your super, just so we know to wait for that contribution, then we can transfer you into pension phase. Okay. Oh, okay. Yep. Alright. Too easy. Yeah. Easy. No worries. It'll let me know Thanks. if you do have any questions. Easy. Too easy.","start_word":98,"end_word":291,"sentiment":"neutral","sentiment_score":0.06993367522954941},{"text":"Thanks, man. My pleasure. You enjoy your day. Thank you.","start_word":292,"end_word":301,"sentiment":"positive","sentiment_score":0.4998648464679718},{"text":"You too. See you. Thanks. See you Bye. later. Bye.","start_word":302,"end_word":311,"sentiment":"neutral","sentiment_score":0.16784414649009705}],"average":{"sentiment":"neutral","sentiment_score":0.03554203416582799}}}}