{"metadata":{"transaction_key":"deprecated","request_id":"01a04127-810e-7bc3-8d20-3690af3c2f40","sha256":"834f650384f9a30acf8c5b5d358b68f7fe2dc8cdd8b13b6c9063b9e315d82a4f","created":"2026-08-27T02:58:24.898Z","duration":131.32794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":388,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":435,"output_tokens":435},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":435,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Dave. This is Jenna here phoning from Oakview Financial. How are you today? I'm very, very good. Thank you. I just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes. Is that okay with you? Beautiful. And I just need to get you to confirm your full name, date of birth, and address for me, please. Fantastic. Thank you so much for that. I really do appreciate it. I'm voting today to see if you have a few moments to book in a time to complete your annual review. Beautiful. What is there a specific day of the week that works best for you? Yep. Yes. Of course. Yes. The thirty first. I could probably get you in around twelve. Yeah? Okay. No worries. I can do that. Would you like me to send you an email to your a a calendar invite to your email address? Nope. Fantastic. Alright. Beautiful. I will book that in now, and I will speak to you on Monday. Thanks so much. Bye.","confidence":1.0,"words":[{"word":"hi","start":2.56,"end":2.8799999,"confidence":0.99609375,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11345720291137695},{"word":"dave","start":2.8799999,"end":3.28,"confidence":0.99853516,"punctuated_word":"Dave.","sentiment":"neutral","sentiment_score":0.13191068172454834},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1639133244752884},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15340052545070648},{"word":"jenna","start":3.6799998,"end":4.0,"confidence":0.58496094,"punctuated_word":"Jenna","sentiment":"neutral","sentiment_score":0.15973716974258423},{"word":"here","start":4.0,"end":4.24,"confidence":0.97509766,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.17103534936904907},{"word":"phoning","start":4.24,"end":4.56,"confidence":0.9321289,"punctuated_word":"phoning","sentiment":"neutral","sentiment_score":0.12776082754135132},{"word":"from","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14111799001693726},{"word":"oakview","start":5.12,"end":5.62,"confidence":0.8449707,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.13236947357654572},{"word":"financial","start":5.68,"end":6.16,"confidence":0.9980469,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.14900287985801697},{"word":"how","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.17572999000549316},{"word":"are","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16474811732769012},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17800503969192505},{"word":"today","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.18515172600746155},{"word":"i'm","start":9.5199995,"end":9.92,"confidence":0.99121094,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4779839515686035},{"word":"very","start":9.92,"end":10.16,"confidence":0.92456055,"punctuated_word":"very,","sentiment":"positive","sentiment_score":0.5545859336853027},{"word":"very","start":10.16,"end":10.48,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6059579849243164},{"word":"good","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6714089512825012},{"word":"thank","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6847826838493347},{"word":"you","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5682631134986877},{"word":"i","start":11.679999,"end":12.0,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1325993835926056},{"word":"just","start":12.32,"end":12.559999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10031197220087051},{"word":"before","start":12.559999,"end":12.799999,"confidence":0.9838867,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.08960583060979843},{"word":"i","start":12.799999,"end":12.96,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09927605837583542},{"word":"go","start":12.96,"end":13.04,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.10606126487255096},{"word":"any","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06875284761190414},{"word":"further","start":13.28,"end":13.5199995,"confidence":0.99902344,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":0.03550659865140915},{"word":"i","start":13.5199995,"end":13.599999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.031104784458875656},{"word":"just","start":13.599999,"end":13.84,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.053408265113830566},{"word":"need","start":13.84,"end":13.92,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04754464328289032},{"word":"to","start":13.92,"end":14.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.049247369170188904},{"word":"let","start":14.08,"end":14.24,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05010197311639786},{"word":"you","start":14.24,"end":14.32,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04281046986579895},{"word":"know","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04346804320812225},{"word":"that","start":14.48,"end":14.719999,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.035563718527555466},{"word":"our","start":14.719999,"end":15.015,"confidence":0.9873047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.025553647428750992},{"word":"are","start":15.095,"end":15.255,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03733878582715988},{"word":"recorded","start":15.255,"end":15.575001,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.0558195635676384},{"word":"for","start":15.575001,"end":15.815001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04145055636763573},{"word":"quality","start":15.815001,"end":16.135,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.04956896603107453},{"word":"and","start":16.135,"end":16.295,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03583606332540512},{"word":"coaching","start":16.295,"end":16.775,"confidence":1.0,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.07758940756320953},{"word":"purposes","start":16.775,"end":17.255001,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.041488874703645706},{"word":"is","start":17.255001,"end":17.415,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04770026355981827},{"word":"that","start":17.415,"end":17.655,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07317732274532318},{"word":"okay","start":17.655,"end":17.895,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.04704295098781586},{"word":"with","start":17.895,"end":18.135,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02662326581776142},{"word":"you","start":18.135,"end":18.635,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.041573017835617065},{"word":"beautiful","start":20.695,"end":21.195,"confidence":0.99902344,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.34521207213401794},{"word":"and","start":21.575,"end":22.055,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17201842367649078},{"word":"i","start":22.055,"end":22.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13725338876247406},{"word":"just","start":22.295,"end":22.535,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1327134072780609},{"word":"need","start":22.535,"end":22.775,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.15785180032253265},{"word":"to","start":22.775,"end":22.935,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15456005930900574},{"word":"get","start":22.935,"end":23.095001,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1341114342212677},{"word":"you","start":23.095001,"end":23.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07968984544277191},{"word":"to","start":23.335,"end":23.494999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0937807559967041},{"word":"confirm","start":23.494999,"end":23.975,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.08656714111566544},{"word":"your","start":23.975,"end":24.295,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07146310061216354},{"word":"full","start":24.295,"end":24.535,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.08191398531198502},{"word":"name","start":24.535,"end":24.855,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.0735178142786026},{"word":"date","start":24.855,"end":25.015,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.08700308948755264},{"word":"of","start":25.015,"end":25.175,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07480885833501816},{"word":"birth","start":25.175,"end":25.415,"confidence":0.9904785,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.07517659664154053},{"word":"and","start":25.415,"end":25.654999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06830739229917526},{"word":"address","start":25.654999,"end":26.055,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.073468878865242},{"word":"for","start":26.055,"end":26.295,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07667995244264603},{"word":"me","start":26.295,"end":26.535,"confidence":0.9995117,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.07059261202812195},{"word":"please","start":26.535,"end":27.035,"confidence":0.9165039,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0737956315279007},{"word":"fantastic","start":38.51,"end":39.01,"confidence":0.8552246,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.5963044166564941},{"word":"thank","start":39.15,"end":39.309998,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6585439443588257},{"word":"you","start":39.309998,"end":39.55,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6645177006721497},{"word":"so","start":39.55,"end":39.71,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6639506220817566},{"word":"much","start":39.71,"end":39.87,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7322760224342346},{"word":"for","start":39.87,"end":40.11,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7182509899139404},{"word":"that","start":40.11,"end":40.35,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.731364369392395},{"word":"i","start":40.35,"end":40.51,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6900545954704285},{"word":"really","start":40.51,"end":40.75,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.695898175239563},{"word":"do","start":40.75,"end":40.989998,"confidence":1.0,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.7246812582015991},{"word":"appreciate","start":40.989998,"end":41.47,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6980072259902954},{"word":"it","start":41.47,"end":41.97,"confidence":1.0,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.6852850914001465},{"word":"i'm","start":42.75,"end":43.25,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.22498497366905212},{"word":"voting","start":44.03,"end":44.51,"confidence":0.5239258,"punctuated_word":"voting","sentiment":"neutral","sentiment_score":0.2225589007139206},{"word":"today","start":44.51,"end":45.01,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.1927789002656937},{"word":"to","start":45.07,"end":45.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20165783166885376},{"word":"see","start":46.055,"end":46.215,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2158534824848175},{"word":"if","start":46.215,"end":46.455,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2022983282804489},{"word":"you","start":46.455,"end":46.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21136139333248136},{"word":"have","start":46.535,"end":46.775,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.22707080841064453},{"word":"a","start":46.775,"end":46.855,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23744815587997437},{"word":"few","start":46.855,"end":47.095,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.2113201767206192},{"word":"moments","start":47.095,"end":47.575,"confidence":0.99902344,"punctuated_word":"moments","sentiment":"neutral","sentiment_score":0.2466600388288498},{"word":"to","start":47.575,"end":47.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25070834159851074},{"word":"book","start":47.735,"end":47.975002,"confidence":0.99902344,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.2459433674812317},{"word":"in","start":47.975002,"end":48.215,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.23842844367027283},{"word":"a","start":48.215,"end":48.375,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2480849027633667},{"word":"time","start":48.375,"end":48.695,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.27621302008628845},{"word":"to","start":48.695,"end":48.935,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2546398341655731},{"word":"complete","start":48.935,"end":49.435,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.2855948805809021},{"word":"your","start":49.495,"end":49.815002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.30333617329597473},{"word":"annual","start":49.815002,"end":50.315002,"confidence":0.46850586,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.3192475438117981},{"word":"review","start":50.375,"end":50.875,"confidence":0.97680664,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.25931689143180847},{"word":"beautiful","start":54.455,"end":54.955,"confidence":0.9995117,"punctuated_word":"Beautiful.","sentiment":"neutral","sentiment_score":0.2981192469596863},{"word":"what","start":56.535,"end":56.775,"confidence":0.9448242,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.10998618602752686},{"word":"is","start":58.27,"end":58.43,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10751017928123474},{"word":"there","start":58.43,"end":58.59,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.10486508905887604},{"word":"a","start":58.59,"end":58.91,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10412395000457764},{"word":"specific","start":58.91,"end":59.31,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.11000819504261015},{"word":"day","start":59.31,"end":59.47,"confidence":0.9980469,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.05869666486978531},{"word":"of","start":59.47,"end":59.63,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.061997443437576294},{"word":"the","start":59.63,"end":59.71,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05407153815031051},{"word":"week","start":59.71,"end":59.95,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.04417102038860321},{"word":"that","start":59.95,"end":60.11,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06936602294445038},{"word":"works","start":60.11,"end":60.43,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.065249502658844},{"word":"best","start":60.43,"end":60.670002,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.05296289175748825},{"word":"for","start":60.670002,"end":60.83,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053538065403699875},{"word":"you","start":60.83,"end":61.33,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.061705417931079865},{"word":"yep","start":66.43,"end":66.93,"confidence":0.9682617,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0017805224051699042},{"word":"yes","start":70.67,"end":70.965,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01028402242809534},{"word":"of","start":75.204994,"end":75.445,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.014370478689670564},{"word":"course","start":75.445,"end":75.945,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.018428035080432892},{"word":"yes","start":90.43,"end":90.93,"confidence":0.861084,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01319240126758814},{"word":"the","start":91.31,"end":91.71,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.00735198799520731},{"word":"thirty","start":91.71,"end":92.21,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.006788554601371288},{"word":"first","start":92.27,"end":92.77,"confidence":0.9692383,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.010547380894422533},{"word":"i","start":92.829994,"end":92.99,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022842995822429657},{"word":"could","start":92.99,"end":93.31,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.023090584203600883},{"word":"probably","start":93.31,"end":93.71,"confidence":0.99902344,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.024249592795968056},{"word":"get","start":93.71,"end":93.869995,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01797373965382576},{"word":"you","start":93.869995,"end":94.03,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012236209586262705},{"word":"in","start":94.03,"end":94.27,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.016514122486114502},{"word":"around","start":94.27,"end":94.75,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.015551732853055},{"word":"twelve","start":94.75,"end":95.25,"confidence":0.98999023,"punctuated_word":"twelve.","sentiment":"neutral","sentiment_score":0.014340857043862345},{"word":"yeah","start":98.909996,"end":99.375,"confidence":0.7578125,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.05087967962026596},{"word":"okay","start":99.615,"end":100.095,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.044087763875722885},{"word":"no","start":100.095,"end":100.415,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05837555229663849},{"word":"worries","start":100.415,"end":100.815,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0660887062549591},{"word":"i","start":100.815,"end":100.975,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06983250379562378},{"word":"can","start":100.975,"end":101.215,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07472047954797745},{"word":"do","start":101.215,"end":101.455,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0781378298997879},{"word":"that","start":101.455,"end":101.955,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.07668785005807877},{"word":"would","start":102.415,"end":102.655,"confidence":0.99902344,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.058093246072530746},{"word":"you","start":102.655,"end":102.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05690301954746246},{"word":"like","start":102.815,"end":102.975,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06777968257665634},{"word":"me","start":102.975,"end":103.135,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06872092932462692},{"word":"to","start":103.135,"end":103.215,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06954710185527802},{"word":"send","start":103.215,"end":103.455,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.061109963804483414},{"word":"you","start":103.455,"end":103.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05405910313129425},{"word":"an","start":103.695,"end":103.935,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.055705342441797256},{"word":"email","start":103.935,"end":104.435,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07795117795467377},{"word":"to","start":104.495,"end":104.735,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07943703234195709},{"word":"your","start":104.735,"end":105.235,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06062805652618408},{"word":"a","start":105.695,"end":105.855,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08027002960443497},{"word":"a","start":105.855,"end":105.935,"confidence":0.9370117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0698944479227066},{"word":"calendar","start":105.935,"end":106.415,"confidence":0.9970703,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.07372407615184784},{"word":"invite","start":106.415,"end":106.735,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.07479257881641388},{"word":"to","start":106.735,"end":106.815,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05521107837557793},{"word":"your","start":106.815,"end":106.975,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03999042510986328},{"word":"email","start":106.975,"end":107.295,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04916062578558922},{"word":"address","start":107.295,"end":107.795,"confidence":0.99902344,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.04600908607244491},{"word":"nope","start":110.895,"end":111.39,"confidence":0.8691406,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":0.07310929894447327},{"word":"fantastic","start":116.43,"end":116.93,"confidence":0.99902344,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.4092759191989898},{"word":"alright","start":118.19,"end":118.67,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24032770097255707},{"word":"beautiful","start":118.67,"end":119.17,"confidence":1.0,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.4429410696029663},{"word":"i","start":119.55,"end":119.79,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31642696261405945},{"word":"will","start":119.79,"end":120.29,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2808895409107208},{"word":"book","start":120.83,"end":121.07,"confidence":0.5800781,"punctuated_word":"book","sentiment":"positive","sentiment_score":0.33708369731903076},{"word":"that","start":121.07,"end":121.31,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.28555023670196533},{"word":"in","start":121.31,"end":121.55,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2913235127925873},{"word":"now","start":121.55,"end":121.79,"confidence":0.98535156,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.30344390869140625},{"word":"and","start":121.79,"end":122.03,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22374986112117767},{"word":"i","start":122.03,"end":122.19,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2279120981693268},{"word":"will","start":122.19,"end":122.51,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2210541069507599},{"word":"speak","start":122.51,"end":122.83,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.259461373090744},{"word":"to","start":122.83,"end":122.99,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2315229624509811},{"word":"you","start":122.99,"end":123.229996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2546983063220978},{"word":"on","start":123.229996,"end":123.47,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.18818391859531405},{"word":"monday","start":123.47,"end":123.97,"confidence":1.0,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":0.2573813199996948},{"word":"thanks","start":126.19,"end":126.59,"confidence":0.9921875,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5585965514183044},{"word":"so","start":126.59,"end":126.83,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5866126418113708},{"word":"much","start":126.83,"end":127.33,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.49334850907325745},{"word":"bye","start":128.95288,"end":129.45288,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09783738106489182}],"paragraphs":{"transcript":"\nHi, Dave. This is Jenna here phoning from Oakview Financial. How are you today? I'm very, very good. Thank you.\n\nI just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes. Is that okay with you? Beautiful. And I just need to get you to confirm your full name, date of birth, and address for me, please. Fantastic.\n\nThank you so much for that. I really do appreciate it. I'm voting today to see if you have a few moments to book in a time to complete your annual review. Beautiful. What is there a specific day of the week that works best for you?\n\nYep. Yes. Of course. Yes. The thirty first.\n\nI could probably get you in around twelve. Yeah? Okay. No worries. I can do that.\n\nWould you like me to send you an email to your a a calendar invite to your email address? Nope. Fantastic. Alright. Beautiful.\n\nI will book that in now, and I will speak to you on Monday. Thanks so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dave.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.12268394231796265},{"text":"This is Jenna here phoning from Oakview Financial.","start":3.28,"end":6.16,"sentiment":"neutral","sentiment_score":0.14979219250380993},{"text":"How are you today?","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.17590871825814247},{"text":"I'm very, very good.","start":9.5199995,"end":10.719999,"sentiment":"positive","sentiment_score":0.577484205365181},{"text":"Thank you.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.6265228986740112}],"sentiment":"neutral","sentiment_score":0.28551614582538604,"num_words":20,"start":2.56,"end":11.46},{"sentences":[{"text":"I just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes.","start":11.679999,"end":17.255001,"sentiment":"neutral","sentiment_score":0.05869604728144148},{"text":"Is that okay with you?","start":17.255001,"end":18.635,"sentiment":"neutral","sentiment_score":0.04722336418926716},{"text":"Beautiful.","start":20.695,"end":21.195,"sentiment":"positive","sentiment_score":0.34521207213401794},{"text":"And I just need to get you to confirm your full name, date of birth, and address for me, please.","start":21.575,"end":27.035,"sentiment":"neutral","sentiment_score":0.09876370839774609},{"text":"Fantastic.","start":38.51,"end":39.01,"sentiment":"positive","sentiment_score":0.5963044166564941}],"sentiment":"neutral","sentiment_score":0.09005833130329848,"num_words":50,"start":11.679999,"end":39.01},{"sentences":[{"text":"Thank you so much for that.","start":39.15,"end":40.35,"sentiment":"positive","sentiment_score":0.6948172748088837},{"text":"I really do appreciate it.","start":40.35,"end":41.97,"sentiment":"positive","sentiment_score":0.6987852692604065},{"text":"I'm voting today to see if you have a few moments to book in a time to complete your annual review.","start":42.75,"end":50.875,"sentiment":"neutral","sentiment_score":0.24169078043528966},{"text":"Beautiful.","start":54.455,"end":54.955,"sentiment":"neutral","sentiment_score":0.2981192469596863},{"text":"What is there a specific day of the week that works best for you?","start":56.535,"end":61.33,"sentiment":"neutral","sentiment_score":0.07558944049690451}],"sentiment":"neutral","sentiment_score":0.2998873999619738,"num_words":47,"start":39.15,"end":61.33},{"sentences":[{"text":"Yep.","start":66.43,"end":66.93,"sentiment":"neutral","sentiment_score":0.0017805224051699042},{"text":"Yes.","start":70.67,"end":70.965,"sentiment":"neutral","sentiment_score":-0.01028402242809534},{"text":"Of course.","start":75.204994,"end":75.945,"sentiment":"neutral","sentiment_score":-0.016399256885051727},{"text":"Yes.","start":90.43,"end":90.93,"sentiment":"neutral","sentiment_score":0.01319240126758814},{"text":"The thirty first.","start":91.31,"end":92.77,"sentiment":"neutral","sentiment_score":0.00822930783033371}],"sentiment":"neutral","sentiment_score":-0.0004277111293049527,"num_words":8,"start":66.43,"end":92.77},{"sentences":[{"text":"I could probably get you in around twelve.","start":92.829994,"end":95.25,"sentiment":"neutral","sentiment_score":0.018349979305639863},{"text":"Yeah?","start":98.909996,"end":99.375,"sentiment":"neutral","sentiment_score":0.05087967962026596},{"text":"Okay.","start":99.615,"end":100.095,"sentiment":"neutral","sentiment_score":0.044087763875722885},{"text":"No worries.","start":100.095,"end":100.815,"sentiment":"neutral","sentiment_score":0.0622321292757988},{"text":"I can do that.","start":100.815,"end":101.955,"sentiment":"neutral","sentiment_score":0.07484466582536697}],"sentiment":"neutral","sentiment_score":0.04160063748713583,"num_words":16,"start":92.829994,"end":101.955},{"sentences":[{"text":"Would you like me to send you an email to your a a calendar invite to your email address?","start":102.415,"end":107.795,"sentiment":"neutral","sentiment_score":0.06310457912714858},{"text":"Nope.","start":110.895,"end":111.39,"sentiment":"neutral","sentiment_score":0.07310929894447327},{"text":"Fantastic.","start":116.43,"end":116.93,"sentiment":"positive","sentiment_score":0.4092759191989898},{"text":"Alright.","start":118.19,"end":118.67,"sentiment":"neutral","sentiment_score":0.24032770097255707},{"text":"Beautiful.","start":118.67,"end":119.17,"sentiment":"positive","sentiment_score":0.4429410696029663}],"sentiment":"neutral","sentiment_score":0.10281047791890476,"num_words":23,"start":102.415,"end":119.17},{"sentences":[{"text":"I will book that in now, and I will speak to you on Monday.","start":119.55,"end":123.97,"sentiment":"neutral","sentiment_score":0.26276298612356186},{"text":"Thanks so much.","start":126.19,"end":127.33,"sentiment":"positive","sentiment_score":0.5461859007676443},{"text":"Bye.","start":128.95288,"end":129.45288,"sentiment":"neutral","sentiment_score":0.09783738106489182}],"sentiment":"neutral","sentiment_score":0.3008376049498717,"num_words":18,"start":119.55,"end":129.45288}]}}]},{"alternatives":[{"transcript":"Hello. Dave speaking. I'm very good. How are you? Yeah. That's fine. Not a problem. Full name is David James Siri. Date of birth, 03/27/1988. Residential address is 10 B Marquis Street, Hammond Park, WA 6164. That's okay. I certainly do. Oh, look. That can that's that's where the challenge is. Just because I'm a I'm a funeral director, so what may be available right now may not be available on the day type thing. I'm just trying to think. Is there anything available for this coming Monday? Yep. That's fine. Perfect. No. That's alright. I'll I'll I'll put it in my on my phone straight away so that's all good. Brilliant. Thanks very much. Thanks. Bye then.","confidence":0.9951172,"words":[{"word":"hello","start":0.79999995,"end":1.12,"confidence":0.86572266,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.030423520132899284},{"word":"dave","start":1.12,"end":1.4399999,"confidence":0.28198242,"punctuated_word":"Dave","sentiment":"neutral","sentiment_score":0.01938540115952492},{"word":"speaking","start":1.4399999,"end":1.9399999,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.028717894107103348},{"word":"i'm","start":7.52,"end":7.7599998,"confidence":0.9819336,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5128757953643799},{"word":"very","start":7.7599998,"end":8.08,"confidence":0.9980469,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5791323781013489},{"word":"good","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5805920958518982},{"word":"how","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3974058330059051},{"word":"are","start":8.559999,"end":8.639999,"confidence":0.9980469,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3901008367538452},{"word":"you","start":8.639999,"end":9.139999,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.4375886619091034},{"word":"yeah","start":18.324999,"end":18.645,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07818663120269775},{"word":"that's","start":18.645,"end":18.965,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12933503091335297},{"word":"fine","start":18.965,"end":19.205,"confidence":0.9980469,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.12259743362665176},{"word":"not","start":19.205,"end":19.445,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.19501110911369324},{"word":"a","start":19.445,"end":19.525,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1618857979774475},{"word":"problem","start":19.525,"end":20.025,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.22307419776916504},{"word":"full","start":27.2,"end":27.52,"confidence":0.93603516,"punctuated_word":"Full","sentiment":"neutral","sentiment_score":0.04424867779016495},{"word":"name","start":27.52,"end":27.68,"confidence":0.9921875,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.054928362369537354},{"word":"is","start":27.68,"end":27.84,"confidence":0.6220703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05708056315779686},{"word":"david","start":27.84,"end":28.16,"confidence":0.9941406,"punctuated_word":"David","sentiment":"neutral","sentiment_score":0.06031722202897072},{"word":"james","start":28.16,"end":28.48,"confidence":0.7089844,"punctuated_word":"James","sentiment":"neutral","sentiment_score":0.05917723476886749},{"word":"siri","start":28.48,"end":28.8,"confidence":0.7429199,"punctuated_word":"Siri.","sentiment":"neutral","sentiment_score":0.058069754391908646},{"word":"date","start":28.8,"end":29.039999,"confidence":0.99316406,"punctuated_word":"Date","sentiment":"neutral","sentiment_score":0.041664425283670425},{"word":"of","start":29.039999,"end":29.119999,"confidence":0.9667969,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03833173215389252},{"word":"birth","start":29.119999,"end":29.44,"confidence":0.90478516,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.0388517901301384},{"word":"03/27/1988","start":29.44,"end":31.7,"confidence":0.996303,"punctuated_word":"03/27/1988.","sentiment":"neutral","sentiment_score":0.04863595589995384},{"word":"residential","start":32.32,"end":32.82,"confidence":0.94140625,"punctuated_word":"Residential","sentiment":"neutral","sentiment_score":0.03880299627780914},{"word":"address","start":33.04,"end":33.54,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.04291348159313202},{"word":"is","start":33.6,"end":34.079998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03995774686336517},{"word":"10","start":34.079998,"end":34.4,"confidence":0.99902344,"punctuated_word":"10","sentiment":"neutral","sentiment_score":0.0398712232708931},{"word":"b","start":34.4,"end":34.8,"confidence":0.9941406,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.05780833587050438},{"word":"marquis","start":34.8,"end":35.28,"confidence":0.69628906,"punctuated_word":"Marquis","sentiment":"neutral","sentiment_score":0.04986795037984848},{"word":"street","start":35.28,"end":35.6,"confidence":0.98339844,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.05377325415611267},{"word":"hammond","start":35.6,"end":35.92,"confidence":0.9370117,"punctuated_word":"Hammond","sentiment":"neutral","sentiment_score":0.07258333265781403},{"word":"park","start":35.92,"end":36.32,"confidence":0.9724121,"punctuated_word":"Park,","sentiment":"neutral","sentiment_score":0.05583055317401886},{"word":"wa","start":36.32,"end":36.72,"confidence":0.9819336,"punctuated_word":"WA","sentiment":"neutral","sentiment_score":0.059496503323316574},{"word":"6164","start":36.72,"end":37.94,"confidence":0.98809814,"punctuated_word":"6164.","sentiment":"neutral","sentiment_score":0.06902467459440231},{"word":"that's","start":42.254997,"end":42.655,"confidence":0.9638672,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3968679904937744},{"word":"okay","start":42.655,"end":43.155,"confidence":0.9921875,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.35407790541648865},{"word":"i","start":51.7,"end":51.940002,"confidence":0.58496094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3172222673892975},{"word":"certainly","start":51.940002,"end":52.420002,"confidence":0.99609375,"punctuated_word":"certainly","sentiment":"positive","sentiment_score":0.3732437491416931},{"word":"do","start":52.420002,"end":52.920002,"confidence":0.9951172,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.288245290517807},{"word":"oh","start":62.18,"end":62.68,"confidence":0.8154297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0026460736989974976},{"word":"look","start":62.74,"end":63.24,"confidence":0.9301758,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.007056172005832195},{"word":"that","start":63.38,"end":63.620003,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.032075949013233185},{"word":"can","start":63.620003,"end":63.86,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.024550393223762512},{"word":"that's","start":64.1,"end":64.5,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03118261322379112},{"word":"that's","start":64.5,"end":64.74,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0338406041264534},{"word":"where","start":64.74,"end":64.98,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.019722435623407364},{"word":"the","start":64.98,"end":65.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02499526739120483},{"word":"challenge","start":65.14,"end":65.62,"confidence":0.99609375,"punctuated_word":"challenge","sentiment":"neutral","sentiment_score":-0.024256091564893723},{"word":"is","start":65.62,"end":66.12,"confidence":0.939209,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.012303104624152184},{"word":"just","start":67.595,"end":67.915,"confidence":0.9506836,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.01218331791460514},{"word":"because","start":67.915,"end":68.15501,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.011352833360433578},{"word":"i'm","start":68.15501,"end":68.395004,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.007955093868076801},{"word":"a","start":68.395004,"end":68.555,"confidence":0.91748047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013051583431661127},{"word":"i'm","start":68.555,"end":68.715004,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0140195544809103},{"word":"a","start":68.715004,"end":68.955,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01285247877240181},{"word":"funeral","start":68.955,"end":69.355,"confidence":0.99609375,"punctuated_word":"funeral","sentiment":"neutral","sentiment_score":-0.024579763412475582},{"word":"director","start":69.355,"end":69.755005,"confidence":0.9230957,"punctuated_word":"director,","sentiment":"neutral","sentiment_score":-0.021439839154481888},{"word":"so","start":69.755005,"end":69.995,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.007567289285361767},{"word":"what","start":69.995,"end":70.235,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0056457482278347015},{"word":"may","start":70.235,"end":70.475006,"confidence":0.9589844,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.004339038394391537},{"word":"be","start":70.475006,"end":70.715004,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.002415001392364502},{"word":"available","start":70.715004,"end":71.215004,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.02550121396780014},{"word":"right","start":71.275,"end":71.435005,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.03746841102838516},{"word":"now","start":71.435005,"end":71.755005,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.03686093911528587},{"word":"may","start":71.755005,"end":71.995,"confidence":0.9604492,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.042931634932756424},{"word":"not","start":71.995,"end":72.15501,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.045140307396650314},{"word":"be","start":72.15501,"end":72.315,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04961444064974785},{"word":"available","start":72.315,"end":72.815,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.05612523481249809},{"word":"on","start":73.19501,"end":73.355,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05690743401646614},{"word":"the","start":73.355,"end":73.595,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06256864964962006},{"word":"day","start":73.595,"end":73.915,"confidence":0.95410156,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.059439562261104584},{"word":"type","start":73.915,"end":74.15501,"confidence":0.97509766,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.0708112046122551},{"word":"thing","start":74.15501,"end":74.65501,"confidence":0.9875488,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.048551492393016815},{"word":"i'm","start":77.83501,"end":77.995,"confidence":0.8901367,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0153530091047287},{"word":"just","start":77.995,"end":78.235,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007973913103342056},{"word":"trying","start":78.235,"end":78.555,"confidence":0.98828125,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.011484680697321892},{"word":"to","start":78.555,"end":78.715004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014683978632092476},{"word":"think","start":78.715004,"end":79.19501,"confidence":0.6176758,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":-0.016159240156412125},{"word":"is","start":79.19501,"end":79.435005,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.005060399882495403},{"word":"there","start":79.435005,"end":79.595,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0013145320117473602},{"word":"anything","start":79.595,"end":79.995,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.0036577600985765457},{"word":"available","start":79.995,"end":80.475006,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.015374085865914822},{"word":"for","start":80.475006,"end":80.635,"confidence":0.984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009010124951601028},{"word":"this","start":80.635,"end":80.795006,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.010022897273302078},{"word":"coming","start":80.795006,"end":81.19501,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.013801679015159609},{"word":"monday","start":81.19501,"end":81.69501,"confidence":0.99853516,"punctuated_word":"Monday?","sentiment":"neutral","sentiment_score":-0.008136268705129623},{"word":"yep","start":96.83501,"end":97.075005,"confidence":0.8327637,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04271433502435684},{"word":"that's","start":97.075005,"end":97.315,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06036720797419548},{"word":"fine","start":97.315,"end":97.815,"confidence":0.9970703,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.059571411460638046},{"word":"perfect","start":108.675,"end":109.175,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.1263357400894165},{"word":"no","start":109.315,"end":109.555,"confidence":0.795166,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.04448612406849861},{"word":"that's","start":109.555,"end":109.875,"confidence":0.95751953,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05243583768606186},{"word":"alright","start":109.875,"end":110.375,"confidence":0.9584961,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.040947116911411285},{"word":"i'll","start":111.715004,"end":112.195,"confidence":0.9016113,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10665154457092284},{"word":"i'll","start":112.195,"end":112.65,"confidence":0.91430664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12807634472846985},{"word":"i'll","start":112.65,"end":112.89,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15951895713806152},{"word":"put","start":112.89,"end":113.05,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.19717954099178311},{"word":"it","start":113.05,"end":113.55,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17662933468818665},{"word":"in","start":114.01,"end":114.17,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1947500854730606},{"word":"my","start":114.17,"end":114.25,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.16699866950511932},{"word":"on","start":114.41,"end":114.49,"confidence":0.97802734,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16945910453796387},{"word":"my","start":114.49,"end":114.73,"confidence":0.9404297,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.18742725253105164},{"word":"phone","start":114.73,"end":115.23,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.1751842200756073},{"word":"straight","start":116.01,"end":116.25,"confidence":0.9863281,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.179129496216774},{"word":"away","start":116.25,"end":116.49,"confidence":0.75,"punctuated_word":"away","sentiment":"neutral","sentiment_score":0.1861366480588913},{"word":"so","start":116.49,"end":116.73,"confidence":0.51416016,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4045949876308441},{"word":"that's","start":116.73,"end":116.89,"confidence":0.7722168,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.3976043164730072},{"word":"all","start":116.89,"end":117.130005,"confidence":0.9921875,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.42628392577171326},{"word":"good","start":117.130005,"end":117.630005,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.30296146869659424},{"word":"brilliant","start":124.490005,"end":124.89,"confidence":0.98583984,"punctuated_word":"Brilliant.","sentiment":"positive","sentiment_score":0.5002444386482239},{"word":"thanks","start":124.89,"end":125.21,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5894980430603027},{"word":"very","start":125.21,"end":125.45,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.5642325282096863},{"word":"much","start":125.45,"end":125.95,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5218842625617981},{"word":"thanks","start":127.61,"end":128.01,"confidence":0.920166,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3433777987957001},{"word":"bye","start":128.01,"end":128.17,"confidence":0.98291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19554120302200317},{"word":"then","start":128.17,"end":128.61287,"confidence":0.9562988,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.19368064403533936}],"paragraphs":{"transcript":"\nHello. Dave speaking. I'm very good. How are you? Yeah.\n\nThat's fine. Not a problem. Full name is David James Siri. Date of birth, 03/27/1988. Residential address is 10 B Marquis Street, Hammond Park, WA 6164.\n\nThat's okay. I certainly do. Oh, look. That can that's that's where the challenge is. Just because I'm a I'm a funeral director, so what may be available right now may not be available on the day type thing.\n\nI'm just trying to think. Is there anything available for this coming Monday? Yep. That's fine. Perfect.\n\nNo. That's alright. I'll I'll I'll put it in my on my phone straight away so that's all good. Brilliant. Thanks very much.\n\nThanks. Bye then.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.030423520132899284},{"text":"Dave speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.024051647633314133},{"text":"I'm very good.","start":7.52,"end":8.32,"sentiment":"positive","sentiment_score":0.5575334231058756},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"positive","sentiment_score":0.4083651105562846},{"text":"Yeah.","start":18.324999,"end":18.645,"sentiment":"neutral","sentiment_score":0.07818663120269775}],"sentiment":"neutral","sentiment_score":0.3054409047588706,"num_words":10,"start":0.79999995,"end":18.645},{"sentences":[{"text":"That's fine.","start":18.645,"end":19.205,"sentiment":"neutral","sentiment_score":0.12596623227000237},{"text":"Not a problem.","start":19.205,"end":20.025,"sentiment":"neutral","sentiment_score":0.19332370162010193},{"text":"Full name is David James Siri.","start":27.2,"end":28.8,"sentiment":"neutral","sentiment_score":0.055636969084541},{"text":"Date of birth, 03/27/1988.","start":28.8,"end":31.7,"sentiment":"neutral","sentiment_score":0.041870975866913795},{"text":"Residential address is 10 B Marquis Street, Hammond Park, WA 6164.","start":32.32,"end":37.94,"sentiment":"neutral","sentiment_score":0.05272091383283788}],"sentiment":"neutral","sentiment_score":0.07358228228986263,"num_words":26,"start":18.645,"end":37.94},{"sentences":[{"text":"That's okay.","start":42.254997,"end":43.155,"sentiment":"positive","sentiment_score":0.37547294795513153},{"text":"I certainly do.","start":51.7,"end":52.920002,"sentiment":"neutral","sentiment_score":0.3262371023495992},{"text":"Oh, look.","start":62.18,"end":63.24,"sentiment":"neutral","sentiment_score":-0.004851122852414846},{"text":"That can that's that's where the challenge is.","start":63.38,"end":66.12,"sentiment":"neutral","sentiment_score":-0.02536580734886229},{"text":"Just because I'm a I'm a funeral director, so what may be available right now may not be available on the day type thing.","start":67.595,"end":74.65501,"sentiment":"neutral","sentiment_score":-0.030388419438774388}],"sentiment":"neutral","sentiment_score":0.020197600818788394,"num_words":39,"start":42.254997,"end":74.65501},{"sentences":[{"text":"I'm just trying to think.","start":77.83501,"end":79.19501,"sentiment":"neutral","sentiment_score":-0.013130964338779449},{"text":"Is there anything available for this coming Monday?","start":79.19501,"end":81.69501,"sentiment":"neutral","sentiment_score":-0.008297218475490808},{"text":"Yep.","start":96.83501,"end":97.075005,"sentiment":"neutral","sentiment_score":0.04271433502435684},{"text":"That's fine.","start":97.075005,"end":97.815,"sentiment":"neutral","sentiment_score":0.05996930971741676},{"text":"Perfect.","start":108.675,"end":109.175,"sentiment":"neutral","sentiment_score":0.1263357400894165}],"sentiment":"neutral","sentiment_score":0.009232713238281362,"num_words":17,"start":77.83501,"end":109.175},{"sentences":[{"text":"No.","start":109.315,"end":109.555,"sentiment":"neutral","sentiment_score":0.04448612406849861},{"text":"That's alright.","start":109.555,"end":110.375,"sentiment":"neutral","sentiment_score":0.04669147729873657},{"text":"I'll I'll I'll put it in my on my phone straight away so that's all good.","start":111.715004,"end":117.630005,"sentiment":"neutral","sentiment_score":0.22241161856800318},{"text":"Brilliant.","start":124.490005,"end":124.89,"sentiment":"positive","sentiment_score":0.5002444386482239},{"text":"Thanks very much.","start":124.89,"end":125.95,"sentiment":"positive","sentiment_score":0.5585382779439291}],"sentiment":"neutral","sentiment_score":0.25531801079278404,"num_words":23,"start":109.315,"end":125.95},{"sentences":[{"text":"Thanks.","start":127.61,"end":128.01,"sentiment":"positive","sentiment_score":0.3433777987957001},{"text":"Bye then.","start":128.01,"end":128.61287,"sentiment":"neutral","sentiment_score":0.19461092352867126}],"sentiment":"neutral","sentiment_score":0.2441998819510142,"num_words":3,"start":127.61,"end":128.61287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Dave speaking.\n\nChannel 0: Hi, Dave. This is Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: I'm very good. How are you?\n\nChannel 0: I'm very, very good. Thank you. I just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes. Is that okay with you?\n\nChannel 1: Yeah. That's fine. Not a problem.\n\nChannel 0: Beautiful. And I just need to get you to confirm your full name, date of birth, and address for me, please.\n\nChannel 1: Full name is David James Siri. Date of birth, 03/27/1988. Residential address is 10 B Marquis Street, Hammond Park, WA 6164.\n\nChannel 0: Fantastic. Thank you so much for that. I really do appreciate it.\n\nChannel 1: That's okay.\n\nChannel 0: I'm voting today to see if you have a few moments to book in a time to complete your annual review.\n\nChannel 1: I certainly do.\n\nChannel 0: Beautiful. What is there a specific day of the week that works best for you?\n\nChannel 1: Oh, look. That can that's that's where the challenge is.\n\nChannel 0: Yep.\n\nChannel 1: Just because I'm a I'm a funeral director, so what may be\n\nChannel 0: Yes.\n\nChannel 1: available right now may not be available on the day type thing.\n\nChannel 0: Of course.\n\nChannel 1: I'm just trying to think. Is there anything available for this coming Monday?\n\nChannel 0: Yes. The thirty first. I could probably get you in around twelve.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Yeah? Okay. No worries. I can do that. Would you like me to send you an email to your a a calendar invite to your email address?\n\nChannel 1: Perfect. No. That's alright.\n\nChannel 0: Nope.\n\nChannel 1: I'll I'll I'll put it in my on my phone straight away\n\nChannel 0: Fantastic.\n\nChannel 1: so that's all good.\n\nChannel 0: Alright. Beautiful. I will book that in now, and I will speak to you on Monday.\n\nChannel 1: Brilliant. Thanks very much.\n\nChannel 0: Thanks so much.\n\nChannel 1: Thanks. Bye then.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.030423520132899284},{"text":"Dave speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.024051647633314133}],"sentiment":"neutral","sentiment_score":0.02617560513317585,"channel":1,"num_words":3,"start":0.79999995,"end":1.9399999},{"sentences":[{"text":"Hi, Dave.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.12268394231796265},{"text":"This is Jenna here phoning from Oakview Financial.","start":3.28,"end":6.16,"sentiment":"neutral","sentiment_score":0.14979219250380993},{"text":"How are you today?","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.17590871825814247}],"sentiment":"neutral","sentiment_score":0.15338144983564103,"channel":0,"num_words":14,"start":2.56,"end":7.22},{"sentences":[{"text":"I'm very good.","start":7.52,"end":8.32,"sentiment":"positive","sentiment_score":0.5575334231058756},{"text":"How are you?","start":8.32,"end":9.139999,"sentiment":"positive","sentiment_score":0.4083651105562846}],"sentiment":"positive","sentiment_score":0.48294926683108014,"channel":1,"num_words":6,"start":7.52,"end":9.139999},{"sentences":[{"text":"I'm very, very good.","start":9.5199995,"end":10.719999,"sentiment":"positive","sentiment_score":0.577484205365181},{"text":"Thank you.","start":10.719999,"end":11.46,"sentiment":"positive","sentiment_score":0.6265228986740112},{"text":"I just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes.","start":11.679999,"end":17.255001,"sentiment":"neutral","sentiment_score":0.05869604728144148},{"text":"Is that okay with you?","start":17.255001,"end":18.635,"sentiment":"neutral","sentiment_score":0.04722336418926716}],"sentiment":"neutral","sentiment_score":0.1514443684478893,"channel":0,"num_words":34,"start":9.5199995,"end":18.635},{"sentences":[{"text":"Yeah.","start":18.324999,"end":18.645,"sentiment":"neutral","sentiment_score":0.07818663120269775},{"text":"That's fine.","start":18.645,"end":19.205,"sentiment":"neutral","sentiment_score":0.12596623227000237},{"text":"Not a problem.","start":19.205,"end":20.025,"sentiment":"neutral","sentiment_score":0.19332370162010193}],"sentiment":"neutral","sentiment_score":0.1516817001005014,"channel":1,"num_words":6,"start":18.324999,"end":20.025},{"sentences":[{"text":"Beautiful.","start":20.695,"end":21.195,"sentiment":"positive","sentiment_score":0.34521207213401794},{"text":"And I just need to get you to confirm your full name, date of birth, and address for me, please.","start":21.575,"end":27.035,"sentiment":"neutral","sentiment_score":0.09876370839774609}],"sentiment":"neutral","sentiment_score":0.11049934476613998,"channel":0,"num_words":21,"start":20.695,"end":27.035},{"sentences":[{"text":"Full name is David James Siri.","start":27.2,"end":28.8,"sentiment":"neutral","sentiment_score":0.055636969084541},{"text":"Date of birth, 03/27/1988.","start":28.8,"end":31.7,"sentiment":"neutral","sentiment_score":0.041870975866913795},{"text":"Residential address is 10 B Marquis Street, Hammond Park, WA 6164.","start":32.32,"end":37.94,"sentiment":"neutral","sentiment_score":0.05272091383283788}],"sentiment":"neutral","sentiment_score":0.05148741762552943,"channel":1,"num_words":21,"start":27.2,"end":37.94},{"sentences":[{"text":"Fantastic.","start":38.51,"end":39.01,"sentiment":"positive","sentiment_score":0.5963044166564941},{"text":"Thank you so much for that.","start":39.15,"end":40.35,"sentiment":"positive","sentiment_score":0.6948172748088837},{"text":"I really do appreciate it.","start":40.35,"end":41.97,"sentiment":"positive","sentiment_score":0.6987852692604065}],"sentiment":"positive","sentiment_score":0.6882612009843191,"channel":0,"num_words":12,"start":38.51,"end":41.97},{"sentences":[{"text":"That's okay.","start":42.254997,"end":43.155,"sentiment":"positive","sentiment_score":0.37547294795513153}],"sentiment":"positive","sentiment_score":0.37547294795513153,"channel":1,"num_words":2,"start":42.254997,"end":43.155},{"sentences":[{"text":"I'm voting today to see if you have a few moments to book in a time to complete your annual review.","start":42.75,"end":50.875,"sentiment":"neutral","sentiment_score":0.24169078043528966}],"sentiment":"neutral","sentiment_score":0.24169078043528966,"channel":0,"num_words":21,"start":42.75,"end":50.875},{"sentences":[{"text":"I certainly do.","start":51.7,"end":52.920002,"sentiment":"neutral","sentiment_score":0.3262371023495992}],"sentiment":"neutral","sentiment_score":0.3262371023495992,"channel":1,"num_words":3,"start":51.7,"end":52.920002},{"sentences":[{"text":"Beautiful.","start":54.455,"end":54.955,"sentiment":"neutral","sentiment_score":0.2981192469596863},{"text":"What is there a specific day of the week that works best for you?","start":56.535,"end":61.33,"sentiment":"neutral","sentiment_score":0.07558944049690451}],"sentiment":"neutral","sentiment_score":0.09042476092775663,"channel":0,"num_words":15,"start":54.455,"end":61.33},{"sentences":[{"text":"Oh, look.","start":62.18,"end":63.24,"sentiment":"neutral","sentiment_score":-0.004851122852414846},{"text":"That can that's that's where the challenge is.","start":63.38,"end":66.12,"sentiment":"neutral","sentiment_score":-0.02536580734886229}],"sentiment":"neutral","sentiment_score":-0.021262870449572802,"channel":1,"num_words":10,"start":62.18,"end":66.12},{"sentences":[{"text":"Yep.","start":66.43,"end":66.93,"sentiment":"neutral","sentiment_score":0.0017805224051699042}],"sentiment":"neutral","sentiment_score":0.0017805224051699042,"channel":0,"num_words":1,"start":66.43,"end":66.93},{"sentences":[{"text":"Just because I'm a I'm a funeral director, so what may be","start":67.595,"end":70.715004,"sentiment":"neutral","sentiment_score":-0.011450128474583229}],"sentiment":"neutral","sentiment_score":-0.011450128474583229,"channel":1,"num_words":12,"start":67.595,"end":70.715004},{"sentences":[{"text":"Yes.","start":70.67,"end":70.965,"sentiment":"neutral","sentiment_score":-0.01028402242809534}],"sentiment":"neutral","sentiment_score":-0.01028402242809534,"channel":0,"num_words":1,"start":70.67,"end":70.965},{"sentences":[{"text":"available right now may not be available on the day type thing.","start":70.715004,"end":74.65501,"sentiment":"neutral","sentiment_score":-0.049326710402965546}],"sentiment":"neutral","sentiment_score":-0.049326710402965546,"channel":1,"num_words":12,"start":70.715004,"end":74.65501},{"sentences":[{"text":"Of course.","start":75.204994,"end":75.945,"sentiment":"neutral","sentiment_score":-0.016399256885051727}],"sentiment":"neutral","sentiment_score":-0.016399256885051727,"channel":0,"num_words":2,"start":75.204994,"end":75.945},{"sentences":[{"text":"I'm just trying to think.","start":77.83501,"end":79.19501,"sentiment":"neutral","sentiment_score":-0.013130964338779449},{"text":"Is there anything available for this coming Monday?","start":79.19501,"end":81.69501,"sentiment":"neutral","sentiment_score":-0.008297218475490808}],"sentiment":"neutral","sentiment_score":-0.010156351499832593,"channel":1,"num_words":13,"start":77.83501,"end":81.69501},{"sentences":[{"text":"Yes.","start":90.43,"end":90.93,"sentiment":"neutral","sentiment_score":0.01319240126758814},{"text":"The thirty first.","start":91.31,"end":92.77,"sentiment":"neutral","sentiment_score":0.00822930783033371},{"text":"I could probably get you in around twelve.","start":92.829994,"end":95.25,"sentiment":"neutral","sentiment_score":0.018349979305639863}],"sentiment":"neutral","sentiment_score":0.01539001326697568,"channel":0,"num_words":12,"start":90.43,"end":95.25},{"sentences":[{"text":"Yep.","start":96.83501,"end":97.075005,"sentiment":"neutral","sentiment_score":0.04271433502435684},{"text":"That's fine.","start":97.075005,"end":97.815,"sentiment":"neutral","sentiment_score":0.05996930971741676}],"sentiment":"neutral","sentiment_score":0.05421765148639679,"channel":1,"num_words":3,"start":96.83501,"end":97.815},{"sentences":[{"text":"Yeah?","start":98.909996,"end":99.375,"sentiment":"neutral","sentiment_score":0.05087967962026596},{"text":"Okay.","start":99.615,"end":100.095,"sentiment":"neutral","sentiment_score":0.044087763875722885},{"text":"No worries.","start":100.095,"end":100.815,"sentiment":"neutral","sentiment_score":0.0622321292757988},{"text":"I can do that.","start":100.815,"end":101.955,"sentiment":"neutral","sentiment_score":0.07484466582536697},{"text":"Would you like me to send you an email to your a a calendar invite to your email address?","start":102.415,"end":107.795,"sentiment":"neutral","sentiment_score":0.06310457912714858}],"sentiment":"neutral","sentiment_score":0.06362212476906953,"channel":0,"num_words":27,"start":98.909996,"end":107.795},{"sentences":[{"text":"Perfect.","start":108.675,"end":109.175,"sentiment":"neutral","sentiment_score":0.1263357400894165},{"text":"No.","start":109.315,"end":109.555,"sentiment":"neutral","sentiment_score":0.04448612406849861},{"text":"That's alright.","start":109.555,"end":110.375,"sentiment":"neutral","sentiment_score":0.04669147729873657}],"sentiment":"neutral","sentiment_score":0.06605120468884706,"channel":1,"num_words":4,"start":108.675,"end":110.375},{"sentences":[{"text":"Nope.","start":110.895,"end":111.39,"sentiment":"neutral","sentiment_score":0.07310929894447327}],"sentiment":"neutral","sentiment_score":0.07310929894447327,"channel":0,"num_words":1,"start":110.895,"end":111.39},{"sentences":[{"text":"I'll I'll I'll put it in my on my phone straight away","start":111.715004,"end":116.49,"sentiment":"neutral","sentiment_score":0.16892843320965767}],"sentiment":"neutral","sentiment_score":0.16892843320965767,"channel":1,"num_words":12,"start":111.715004,"end":116.49},{"sentences":[{"text":"Fantastic.","start":116.43,"end":116.93,"sentiment":"positive","sentiment_score":0.4092759191989898}],"sentiment":"positive","sentiment_score":0.4092759191989898,"channel":0,"num_words":1,"start":116.43,"end":116.93},{"sentences":[{"text":"so that's all good.","start":116.49,"end":117.630005,"sentiment":"positive","sentiment_score":0.3828611746430397}],"sentiment":"positive","sentiment_score":0.3828611746430397,"channel":1,"num_words":4,"start":116.49,"end":117.630005},{"sentences":[{"text":"Alright.","start":118.19,"end":118.67,"sentiment":"neutral","sentiment_score":0.24032770097255707},{"text":"Beautiful.","start":118.67,"end":119.17,"sentiment":"positive","sentiment_score":0.4429410696029663},{"text":"I will book that in now, and I will speak to you on Monday.","start":119.55,"end":123.97,"sentiment":"neutral","sentiment_score":0.26276298612356186}],"sentiment":"neutral","sentiment_score":0.27262191101908684,"channel":0,"num_words":16,"start":118.19,"end":123.97},{"sentences":[{"text":"Brilliant.","start":124.490005,"end":124.89,"sentiment":"positive","sentiment_score":0.5002444386482239},{"text":"Thanks very much.","start":124.89,"end":125.95,"sentiment":"positive","sentiment_score":0.5585382779439291}],"sentiment":"positive","sentiment_score":0.5439648181200027,"channel":1,"num_words":4,"start":124.490005,"end":125.95},{"sentences":[{"text":"Thanks so much.","start":126.19,"end":127.33,"sentiment":"positive","sentiment_score":0.5461859007676443}],"sentiment":"positive","sentiment_score":0.5461859007676443,"channel":0,"num_words":3,"start":126.19,"end":127.33},{"sentences":[{"text":"Thanks.","start":127.61,"end":128.01,"sentiment":"positive","sentiment_score":0.3433777987957001},{"text":"Bye then.","start":128.01,"end":128.61287,"sentiment":"neutral","sentiment_score":0.19461092352867126}],"sentiment":"neutral","sentiment_score":0.2441998819510142,"channel":1,"num_words":3,"start":127.61,"end":128.61287},{"sentences":[{"text":"Bye.","start":128.95288,"end":129.45288,"sentiment":"neutral","sentiment_score":0.09783738106489182}],"sentiment":"neutral","sentiment_score":0.09783738106489182,"channel":0,"num_words":1,"start":128.95288,"end":129.45288}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named David to confirm his personal information and schedule an annual review. The representative offers to send a calendar invite via email and confirms the appointment for Monday at 12 pm. The call ends with the representative thanking the customer and saying they will speak to him on Monday."},"intents":{"segments":[{"text":"And I just need to get you to confirm your full name, date of birth, and address for me, please. Full name is David James Siri. Date of birth, 03/27/1988. Residential address is 10 B Marquis Street, Hammond Park, WA 6164. Fantastic.","start_word":64,"end_word":105,"intents":[{"intent":"Confirm information","confidence_score":0.07021859}]},{"text":"I'm voting today to see if you have a few moments to book in a time to complete your annual review. I certainly do.","start_word":119,"end_word":142,"intents":[{"intent":"Book review","confidence_score":0.65688926}]},{"text":"Would you like me to send you an email to your a a calendar invite to your email address? Perfect.","start_word":232,"end_word":251,"intents":[{"intent":"Send email","confidence_score":0.18682109}]}]},"sentiments":{"segments":[{"text":"Hello. Dave speaking. Hi, Dave. This is Jenna here phoning from Oakview Financial. How are you today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.12756773829460144},{"text":"I'm very good. How are you? I'm very, very good. Thank you.","start_word":17,"end_word":28,"sentiment":"positive","sentiment_score":0.5359446406364441},{"text":"I just before I go any further, I just need to let you know that our are recorded for quality and coaching purposes. Is that okay with you? Yeah. That's fine. Not a problem.","start_word":29,"end_word":62,"sentiment":"neutral","sentiment_score":0.07970225065946579},{"text":"Beautiful.","start_word":63,"end_word":63,"sentiment":"positive","sentiment_score":0.34521207213401794},{"text":"And I just need to get you to confirm your full name, date of birth, and address for me, please. Full name is David James Siri. Date of birth, 03/27/1988. Residential address is 10 B Marquis Street, Hammond Park, WA 6164.","start_word":64,"end_word":104,"sentiment":"neutral","sentiment_score":0.06965535879135132},{"text":"Fantastic. Thank you so much for that. I really do appreciate it. That's okay.","start_word":105,"end_word":118,"sentiment":"positive","sentiment_score":0.6085423827171326},{"text":"I'm voting today to see if you have a few moments to book in a time to complete your annual review. I certainly do. Beautiful. What is there a specific day of the week that works best for you? Oh, look. That can that's that's where the challenge is. Yep. Just because I'm a I'm a funeral director, so what may be Yes. available right now may not be available on the day type thing. Of course. I'm just trying to think. Is there anything available for this coming Monday? Yes. The thirty first. I could probably get you in around twelve. Yep. That's fine. Yeah? Okay. No worries. I can do that. Would you like me to send you an email to your a a calendar invite to your email address? Perfect. No. That's alright. Nope. I'll I'll I'll put it in my on my phone straight away Fantastic.","start_word":119,"end_word":268,"sentiment":"neutral","sentiment_score":0.07170876115560532},{"text":"so that's all good.","start_word":269,"end_word":272,"sentiment":"positive","sentiment_score":0.3756592869758606},{"text":"Alright.","start_word":273,"end_word":273,"sentiment":"neutral","sentiment_score":0.24032770097255707},{"text":"Beautiful.","start_word":274,"end_word":274,"sentiment":"positive","sentiment_score":0.4429410696029663},{"text":"I will book that in now, and I will speak to you on Monday.","start_word":275,"end_word":288,"sentiment":"neutral","sentiment_score":0.2649691700935364},{"text":"Brilliant. Thanks very much. Thanks so much. Thanks.","start_word":289,"end_word":296,"sentiment":"positive","sentiment_score":0.5013874769210815},{"text":"Bye then. Bye.","start_word":297,"end_word":299,"sentiment":"neutral","sentiment_score":0.16671177744865415}],"average":{"sentiment":"neutral","sentiment_score":0.1524364778365212}}}}