{"metadata":{"transaction_key":"deprecated","request_id":"019f25ef-33f0-7fa3-aa72-2c731f0556e2","sha256":"40561ddd9e7152572be76754710a56527d91a1954de6f24dbb6a07770c90628e","created":"2026-07-03T03:04:22.618Z","duration":32.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":38},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":108,"output_tokens":108},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":108,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good day. Hi. This is Andrew from Vigilance AI. Is this Nick? Oh, oh, I'm sorry. Is this isn't Beam Tree? I'm looking for Nick Zanelli. Oh, I'm I'm sorry, mate. You have a great day.","confidence":0.99194336,"words":[{"word":"oh","start":3.9199998,"end":4.16,"confidence":0.97631836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.28207701444625854},{"word":"hi","start":4.16,"end":4.66,"confidence":0.99609375,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.32589614391326904},{"word":"good","start":4.88,"end":5.12,"confidence":0.98535156,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.47612184286117554},{"word":"day","start":5.12,"end":5.62,"confidence":0.9970703,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4694533050060272},{"word":"hi","start":10.08,"end":10.4,"confidence":0.7561035,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14486728608608246},{"word":"this","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10393062233924866},{"word":"is","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1165766641497612},{"word":"andrew","start":10.8,"end":11.2,"confidence":0.8491211,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.14681130647659302},{"word":"from","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11326439678668976},{"word":"vigilance","start":11.44,"end":11.94,"confidence":0.8935547,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.11662957072257996},{"word":"ai","start":12.16,"end":12.559999,"confidence":0.8195801,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.12358053028583528},{"word":"is","start":12.559999,"end":12.799999,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.047985371202230453},{"word":"this","start":12.799999,"end":13.2,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03873542323708534},{"word":"nick","start":13.2,"end":13.7,"confidence":0.9692383,"punctuated_word":"Nick?","sentiment":"neutral","sentiment_score":0.03383985906839371},{"word":"oh","start":16.415,"end":16.915,"confidence":0.8239746,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.293392539024353},{"word":"oh","start":18.575,"end":18.895,"confidence":0.810791,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.12046684324741364},{"word":"i'm","start":18.895,"end":19.375,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.113454207777977},{"word":"sorry","start":19.375,"end":19.855,"confidence":0.9980469,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.11756900697946548},{"word":"is","start":19.855,"end":20.015,"confidence":0.7529297,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.057540230453014374},{"word":"this","start":20.255001,"end":20.494999,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05293672904372215},{"word":"isn't","start":20.494999,"end":20.895,"confidence":0.97314453,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.061084501445293427},{"word":"beam","start":20.895,"end":21.295,"confidence":0.6455078,"punctuated_word":"Beam","sentiment":"neutral","sentiment_score":-0.08555193245410919},{"word":"tree","start":21.295,"end":21.795,"confidence":0.63830566,"punctuated_word":"Tree?","sentiment":"neutral","sentiment_score":-0.08878573775291443},{"word":"i'm","start":22.015,"end":22.415,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09200301021337508},{"word":"looking","start":22.415,"end":22.654999,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.05394086614251137},{"word":"for","start":22.654999,"end":22.895,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08692284673452377},{"word":"nick","start":22.895,"end":23.395,"confidence":0.9819336,"punctuated_word":"Nick","sentiment":"neutral","sentiment_score":-0.08612508326768875},{"word":"zanelli","start":23.615,"end":24.115,"confidence":0.9383138,"punctuated_word":"Zanelli.","sentiment":"neutral","sentiment_score":-0.08956335484981537},{"word":"oh","start":28.070875,"end":28.310875,"confidence":0.97631836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.006663605570793152},{"word":"i'm","start":28.310875,"end":28.550875,"confidence":0.95581055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005794994533061981},{"word":"i'm","start":28.550875,"end":28.790874,"confidence":0.99194336,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01785173825919628},{"word":"sorry","start":28.790874,"end":29.030876,"confidence":0.99902344,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":0.003674499690532684},{"word":"mate","start":29.030876,"end":29.350876,"confidence":0.9970703,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.0837576687335968},{"word":"you","start":29.350876,"end":29.430876,"confidence":0.99316406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5222646594047546},{"word":"have","start":29.430876,"end":29.590876,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5658905506134033},{"word":"a","start":29.590876,"end":29.670876,"confidence":0.9921875,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5514886975288391},{"word":"great","start":29.670876,"end":29.910875,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5952882170677185},{"word":"day","start":29.910875,"end":30.410875,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4454106092453003}],"paragraphs":{"transcript":"\nOh, hi. Good day. Hi. This is Andrew from Vigilance AI. Is this Nick?\n\nOh, oh, I'm sorry. Is this isn't Beam Tree? I'm looking for Nick Zanelli. Oh, I'm I'm sorry, mate. You have a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.3039865791797638},{"text":"Good day.","start":4.88,"end":5.62,"sentiment":"positive","sentiment_score":0.4727875739336014},{"text":"Hi.","start":10.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.14486728608608246},{"text":"This is Andrew from Vigilance AI.","start":10.4,"end":12.559999,"sentiment":"neutral","sentiment_score":0.12013218179345131},{"text":"Is this Nick?","start":12.559999,"end":13.7,"sentiment":"neutral","sentiment_score":0.04018688450256983}],"sentiment":"neutral","sentiment_score":0.18141209547008788,"num_words":14,"start":3.9199998,"end":13.7},{"sentences":[{"text":"Oh, oh, I'm sorry.","start":16.415,"end":19.855,"sentiment":"neutral","sentiment_score":-0.16122064925730228},{"text":"Is this isn't Beam Tree?","start":19.855,"end":21.795,"sentiment":"neutral","sentiment_score":-0.06917982622981071},{"text":"I'm looking for Nick Zanelli.","start":22.015,"end":24.115,"sentiment":"neutral","sentiment_score":-0.08171103224158287},{"text":"Oh, I'm I'm sorry, mate.","start":28.070875,"end":29.350876,"sentiment":"neutral","sentiment_score":0.02354850135743618},{"text":"You have a great day.","start":29.350876,"end":30.410875,"sentiment":"positive","sentiment_score":0.5360685467720032}],"sentiment":"neutral","sentiment_score":0.058281181302542485,"num_words":24,"start":16.415,"end":30.410875}]}}]},{"alternatives":[{"transcript":"Hello? No. I'm sorry. I think you got the wrong number. No. No. Sorry. You got the wrong number. Bye now.","confidence":0.9946289,"words":[{"word":"hello","start":0.08,"end":0.58,"confidence":0.82177734,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03942502290010452},{"word":"no","start":14.719999,"end":15.219999,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18080881237983704},{"word":"i'm","start":15.555,"end":16.035,"confidence":0.921875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1740107536315918},{"word":"sorry","start":16.035,"end":16.355,"confidence":0.9904785,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2440474033355713},{"word":"i","start":16.355,"end":16.435,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1697116196155548},{"word":"think","start":16.435,"end":16.595001,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.35288700461387634},{"word":"you","start":16.595001,"end":16.675001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5323538184165955},{"word":"got","start":16.675001,"end":16.795002,"confidence":0.6801758,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.5082964897155762},{"word":"the","start":16.795002,"end":16.915,"confidence":0.9243164,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4474240243434906},{"word":"wrong","start":16.915,"end":17.235,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.40844085812568665},{"word":"number","start":17.235,"end":17.735,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.3989169597625733},{"word":"no","start":22.515,"end":23.015,"confidence":0.9741211,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11778541654348372},{"word":"no","start":24.820875,"end":25.220875,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1463622897863388},{"word":"sorry","start":25.220875,"end":25.620874,"confidence":0.8378906,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.21966326236724856},{"word":"you","start":25.620874,"end":25.700874,"confidence":0.9970703,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4354509711265564},{"word":"got","start":25.700874,"end":25.940874,"confidence":0.51416016,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3355064392089844},{"word":"the","start":25.940874,"end":26.020874,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3012893497943878},{"word":"wrong","start":26.020874,"end":26.260876,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.30952757596969604},{"word":"number","start":26.260876,"end":26.760876,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.21493536233901975},{"word":"bye","start":30.580875,"end":30.820875,"confidence":0.84814453,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20823711156845093},{"word":"now","start":30.820875,"end":31.320875,"confidence":0.9543457,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1598128080368042}],"paragraphs":{"transcript":"\nHello? No. I'm sorry. I think you got the wrong number. No.\n\nNo. Sorry. You got the wrong number. Bye now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.03942502290010452},{"text":"No.","start":14.719999,"end":15.219999,"sentiment":"neutral","sentiment_score":-0.18080881237983704},{"text":"I'm sorry.","start":15.555,"end":16.355,"sentiment":"neutral","sentiment_score":-0.20902907848358154},{"text":"I think you got the wrong number.","start":16.355,"end":17.735,"sentiment":"negative","sentiment_score":-0.40257582494190763},{"text":"No.","start":22.515,"end":23.015,"sentiment":"neutral","sentiment_score":-0.11778541654348372}],"sentiment":"neutral","sentiment_score":-0.29127151146531105,"num_words":12,"start":0.08,"end":23.015},{"sentences":[{"text":"No.","start":24.820875,"end":25.220875,"sentiment":"neutral","sentiment_score":-0.1463622897863388},{"text":"Sorry.","start":25.220875,"end":25.620874,"sentiment":"neutral","sentiment_score":-0.21966326236724856},{"text":"You got the wrong number.","start":25.620874,"end":26.760876,"sentiment":"neutral","sentiment_score":-0.3193419396877289},{"text":"Bye now.","start":30.580875,"end":31.320875,"sentiment":"neutral","sentiment_score":0.18402495980262756}],"sentiment":"neutral","sentiment_score":-0.17718725899855295,"num_words":9,"start":24.820875,"end":31.320875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. Good day. Hi. This is Andrew from Vigilance AI. Is this Nick?\n\nChannel 1: No. I'm sorry. I\n\nChannel 0: Oh,\n\nChannel 1: think you got the wrong number.\n\nChannel 0: oh, I'm sorry. Is this isn't Beam Tree? I'm looking\n\nChannel 1: No.\n\nChannel 0: for Nick Zanelli.\n\nChannel 1: No. Sorry. You got the wrong number.\n\nChannel 0: Oh, I'm I'm sorry, mate. You have a great day.\n\nChannel 1: Bye now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.03942502290010452}],"sentiment":"neutral","sentiment_score":0.03942502290010452,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Oh, hi.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.3039865791797638},{"text":"Good day.","start":4.88,"end":5.62,"sentiment":"positive","sentiment_score":0.4727875739336014},{"text":"Hi.","start":10.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.14486728608608246},{"text":"This is Andrew from Vigilance AI.","start":10.4,"end":12.559999,"sentiment":"neutral","sentiment_score":0.12013218179345131},{"text":"Is this Nick?","start":12.559999,"end":13.7,"sentiment":"neutral","sentiment_score":0.04018688450256983}],"sentiment":"neutral","sentiment_score":0.18141209547008788,"channel":0,"num_words":14,"start":3.9199998,"end":13.7},{"sentences":[{"text":"No.","start":14.719999,"end":15.219999,"sentiment":"neutral","sentiment_score":-0.18080881237983704},{"text":"I'm sorry.","start":15.555,"end":16.355,"sentiment":"neutral","sentiment_score":-0.20902907848358154},{"text":"I","start":16.355,"end":16.435,"sentiment":"neutral","sentiment_score":-0.1697116196155548}],"sentiment":"neutral","sentiment_score":-0.19214464724063873,"channel":1,"num_words":4,"start":14.719999,"end":16.435},{"sentences":[{"text":"Oh,","start":16.415,"end":16.915,"sentiment":"neutral","sentiment_score":-0.293392539024353}],"sentiment":"neutral","sentiment_score":-0.293392539024353,"channel":0,"num_words":1,"start":16.415,"end":16.915},{"sentences":[{"text":"think you got the wrong number.","start":16.435,"end":17.735,"sentiment":"negative","sentiment_score":-0.44138652582963306}],"sentiment":"negative","sentiment_score":-0.44138652582963306,"channel":1,"num_words":6,"start":16.435,"end":17.735},{"sentences":[{"text":"oh, I'm sorry.","start":18.575,"end":19.855,"sentiment":"neutral","sentiment_score":-0.11716335266828537},{"text":"Is this isn't Beam Tree?","start":19.855,"end":21.795,"sentiment":"neutral","sentiment_score":-0.06917982622981071},{"text":"I'm looking","start":22.015,"end":22.654999,"sentiment":"neutral","sentiment_score":-0.07297193817794323}],"sentiment":"neutral","sentiment_score":-0.08433330655097962,"channel":0,"num_words":10,"start":18.575,"end":22.654999},{"sentences":[{"text":"No.","start":22.515,"end":23.015,"sentiment":"neutral","sentiment_score":-0.11778541654348372}],"sentiment":"neutral","sentiment_score":-0.11778541654348372,"channel":1,"num_words":1,"start":22.515,"end":23.015},{"sentences":[{"text":"for Nick Zanelli.","start":22.654999,"end":24.115,"sentiment":"neutral","sentiment_score":-0.08753709495067596}],"sentiment":"neutral","sentiment_score":-0.08753709495067596,"channel":0,"num_words":3,"start":22.654999,"end":24.115},{"sentences":[{"text":"No.","start":24.820875,"end":25.220875,"sentiment":"neutral","sentiment_score":-0.1463622897863388},{"text":"Sorry.","start":25.220875,"end":25.620874,"sentiment":"neutral","sentiment_score":-0.21966326236724856},{"text":"You got the wrong number.","start":25.620874,"end":26.760876,"sentiment":"neutral","sentiment_score":-0.3193419396877289}],"sentiment":"neutral","sentiment_score":-0.2803907500846045,"channel":1,"num_words":7,"start":24.820875,"end":26.760876},{"sentences":[{"text":"Oh, I'm I'm sorry, mate.","start":28.070875,"end":29.350876,"sentiment":"neutral","sentiment_score":0.02354850135743618},{"text":"You have a great day.","start":29.350876,"end":30.410875,"sentiment":"positive","sentiment_score":0.5360685467720032}],"sentiment":"neutral","sentiment_score":0.2798085240647197,"channel":0,"num_words":10,"start":28.070875,"end":30.410875},{"sentences":[{"text":"Bye now.","start":30.580875,"end":31.320875,"sentiment":"neutral","sentiment_score":0.18402495980262756}],"sentiment":"neutral","sentiment_score":0.18402495980262756,"channel":1,"num_words":2,"start":30.580875,"end":31.320875}]},"summary":{"result":"success","short":"Andrew fromrowne AI calls for Nick interim Tree but realizes he has the wrong number and apologizes. Nick realizes he has the wrong number and apologizes before ending the call."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Is this Nick? No. I'm sorry. I Oh, think you got the wrong number. oh, I'm sorry. Is this isn't Beam Tree? I'm looking No. for Nick Zanelli. No. Sorry. You got the wrong number. Oh, I'm I'm sorry, mate. You have a great day. Bye now.","start_word":6,"end_word":58,"intents":[{"intent":"Request callback","confidence_score":0.000047666486}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.21579939126968384},{"text":"Good day.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.47167617082595825},{"text":"Hi. This is Andrew from Vigilance AI. Is this Nick? No. I'm sorry.","start_word":5,"end_word":17,"sentiment":"neutral","sentiment_score":0.008609062992036343},{"text":"I Oh, think you got the wrong number.","start_word":18,"end_word":25,"sentiment":"negative","sentiment_score":-0.3803732991218567},{"text":"oh, I'm sorry. Is this isn't Beam Tree? I'm looking No. for Nick Zanelli. No. Sorry. You got the wrong number. Oh, I'm I'm sorry, mate.","start_word":26,"end_word":51,"sentiment":"neutral","sentiment_score":-0.09301867336034776},{"text":"You have a great day.","start_word":52,"end_word":56,"sentiment":"positive","sentiment_score":0.5253203511238098},{"text":"Bye now.","start_word":57,"end_word":58,"sentiment":"neutral","sentiment_score":0.2250307500362396}],"average":{"sentiment":"neutral","sentiment_score":-0.013282980080004092}}}}