{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7f8-ece9-7470-b9ed-a81afd015b63","sha256":"a6187a39916d2cbfe822e46325230dcd19b6d8c143b059a4e492e52dedfa0a02","created":"2026-09-16T02:08:25.566Z","duration":25.847937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Oh, hi. I'm unavailable at the moment. Please leave a message, and I'll get back to you as soon as possible. Thank you.","confidence":0.9980469,"words":[{"word":"oh","start":1.92,"end":2.24,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2133866846561432},{"word":"hi","start":2.24,"end":2.48,"confidence":0.99365234,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":-0.1914258897304535},{"word":"i'm","start":2.48,"end":2.6399999,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4802560806274414},{"word":"unavailable","start":2.6399999,"end":3.1399999,"confidence":0.9658203,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.6492879986763},{"word":"at","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6206774711608887},{"word":"the","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5934841632843018},{"word":"moment","start":3.52,"end":4.02,"confidence":0.99658203,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5519812107086182},{"word":"please","start":4.24,"end":4.48,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.44429343938827515},{"word":"leave","start":4.48,"end":4.64,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3019304871559143},{"word":"a","start":4.64,"end":4.7999997,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3088510036468506},{"word":"message","start":4.7999997,"end":5.04,"confidence":0.90185547,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.18474169075489044},{"word":"and","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.056583285331726074},{"word":"i'll","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0794258713722229},{"word":"get","start":5.3599997,"end":5.6,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.13949286937713623},{"word":"back","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17244310677051544},{"word":"to","start":5.7599998,"end":5.8399997,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12668931484222412},{"word":"you","start":5.8399997,"end":6.0,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19741171598434448},{"word":"as","start":6.0,"end":6.08,"confidence":0.9550781,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11310508847236632},{"word":"soon","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1548738181591034},{"word":"as","start":6.3199997,"end":6.3999996,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1744445264339447},{"word":"possible","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.14474782347679138},{"word":"thank","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5560842752456665},{"word":"you","start":7.2799997,"end":7.7799997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2891356348991394}],"paragraphs":{"transcript":"\nOh, hi. I'm unavailable at the moment. Please leave a message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":-0.20240628719329834},{"text":"I'm unavailable at the moment.","start":2.48,"end":4.02,"sentiment":"negative","sentiment_score":-0.57913738489151},{"text":"Please leave a message, and I'll get back to you as soon as possible.","start":4.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.18564528865473612},{"text":"Thank you.","start":7.04,"end":7.7799997,"sentiment":"positive","sentiment_score":0.42260995507240295}],"sentiment":"neutral","sentiment_score":-0.21975276651589767,"num_words":23,"start":1.92,"end":7.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Oh, hi. I'm unavailable at the moment. Please leave a message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":-0.20240628719329834},{"text":"I'm unavailable at the moment.","start":2.48,"end":4.02,"sentiment":"negative","sentiment_score":-0.57913738489151},{"text":"Please leave a message, and I'll get back to you as soon as possible.","start":4.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.18564528865473612},{"text":"Thank you.","start":7.04,"end":7.7799997,"sentiment":"positive","sentiment_score":0.42260995507240295}],"sentiment":"neutral","sentiment_score":-0.21975276651589767,"channel":1,"num_words":23,"start":1.92,"end":7.7799997}]},"summary":{"result":"success","short":"Oh, hi. I'm unavailable at the moment. Please leave a message, and I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":21,"end_word":22,"intents":[{"intent":"Request a message","confidence_score":0.009340997}]}]},"sentiments":{"segments":[{"text":"Oh, hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.2024062871932983},{"text":"I'm unavailable at the moment.","start_word":2,"end_word":6,"sentiment":"negative","sentiment_score":-0.5510225296020508},{"text":"Please leave a message, and I'll get back to you as soon as possible.","start_word":7,"end_word":20,"sentiment":"neutral","sentiment_score":-0.1787487417459488},{"text":"Thank you.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.4758184850215912}],"average":{"sentiment":"neutral","sentiment_score":-0.21136990715475645}}}}