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With who? Sorry? Oh, Duane from Build A Bear. Build A Bear no longer work out of this this premises.\n\nI can give you a number for their Melbourne office, which is where they operate from now, but I don't think Dwayne actually work he works, like, off-site. So but it's best I can give you the phone number for them in Melbourne. Yep. 03957211, 77. Okay.\n\nThanks, mate.","paragraphs":[{"sentences":[{"text":"Welcome to Creator.","start":0.32,"end":1.46,"sentiment":"neutral","sentiment_score":0.3073035577932994},{"text":"With who?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.051159987691789865},{"text":"Sorry?","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.0035620685666799545},{"text":"Oh, Duane from Build A Bear.","start":13.025001,"end":16.965,"sentiment":"neutral","sentiment_score":-0.021486037721236546},{"text":"Build A Bear no longer work out of this this premises.","start":19.185001,"end":23.765,"sentiment":"neutral","sentiment_score":-0.20512009073387494}],"sentiment":"neutral","sentiment_score":-0.05901932639434286,"num_words":23,"start":0.32,"end":23.765},{"sentences":[{"text":"I can give you a number for their Melbourne office, which is where they operate from now, but I don't think Dwayne actually work he works, like, off-site.","start":25.265,"end":36.309998,"sentiment":"neutral","sentiment_score":-0.06811931459898395},{"text":"So but it's best I can give you the phone number for them in Melbourne.","start":38.05,"end":41.825,"sentiment":"neutral","sentiment_score":0.007544079360862573},{"text":"Yep.","start":44.685,"end":45.085,"sentiment":"neutral","sentiment_score":0.013361329212784767},{"text":"03957211, 77.","start":45.085,"end":51.505,"sentiment":"neutral","sentiment_score":0.010973110795021057},{"text":"Okay.","start":55.518936,"end":55.678936,"sentiment":"positive","sentiment_score":0.3488340973854065}],"sentiment":"neutral","sentiment_score":-0.030000807875965502,"num_words":47,"start":25.265,"end":55.678936},{"sentences":[{"text":"Thanks, mate.","start":55.678936,"end":56.338936,"sentiment":"positive","sentiment_score":0.521819680929184}],"sentiment":"positive","sentiment_score":0.521819680929184,"num_words":2,"start":55.678936,"end":56.338936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Creator.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Dwayne Dwayne\n\nChannel 1: With\n\nChannel 0: Roberts.\n\nChannel 1: who? Sorry?\n\nChannel 0: Dwayne Dwayne Roberts.\n\nChannel 1: Oh, Duane from Build A\n\nChannel 0: Yep. Mhmm. Probably a\n\nChannel 1: Bear.\n\nChannel 0: little bit.\n\nChannel 1: Build A Bear no longer work out of this this premises.\n\nChannel 0: Alright.\n\nChannel 1: I can give you a number for their Melbourne office, which is where they operate from now, but\n\nChannel 0: Mhmm.\n\nChannel 1: I don't think Dwayne actually work he works, like, off-site. So but\n\nChannel 0: Wow.\n\nChannel 1: it's\n\nChannel 0: Okay.\n\nChannel 1: best I can give you the phone number for them in Melbourne.\n\nChannel 0: Yeah. Can I have the phone number, please?\n\nChannel 1: Yep. 03957211,\n\nChannel 0: Mhmm.\n\nChannel 1: 77.\n\nChannel 0: Alright. Got it. Thank you.\n\nChannel 1: Okay. Thanks, mate.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Creator.","start":0.32,"end":1.46,"sentiment":"neutral","sentiment_score":0.3073035577932994}],"sentiment":"neutral","sentiment_score":0.3073035577932994,"channel":1,"num_words":3,"start":0.32,"end":1.46},{"sentences":[{"text":"Yeah.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2472657859325409},{"text":"Good afternoon.","start":3.9199998,"end":4.66,"sentiment":"positive","sentiment_score":0.37535418570041656},{"text":"I would like to speak with Dwayne Dwayne","start":5.12,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.11600402183830738}],"sentiment":"neutral","sentiment_score":0.17509148473089392,"channel":0,"num_words":11,"start":3.6799998,"end":7.7599998},{"sentences":[{"text":"With","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.08930124342441559}],"sentiment":"neutral","sentiment_score":0.08930124342441559,"channel":1,"num_words":1,"start":7.52,"end":7.8399997},{"sentences":[{"text":"Roberts.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.06076830253005028}],"sentiment":"neutral","sentiment_score":0.06076830253005028,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"who?","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.013018731959164144},{"text":"Sorry?","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":0.0035620685666799545}],"sentiment":"neutral","sentiment_score":0.008290400262922049,"channel":1,"num_words":2,"start":7.8399997,"end":10.34},{"sentences":[{"text":"Dwayne Dwayne Roberts.","start":10.32,"end":12.34,"sentiment":"neutral","sentiment_score":0.00803220939512054}],"sentiment":"neutral","sentiment_score":0.00803220939512054,"channel":0,"num_words":3,"start":10.32,"end":12.34},{"sentences":[{"text":"Oh, Duane from Build A","start":13.025001,"end":14.645,"sentiment":"neutral","sentiment_score":0.009293486177921296}],"sentiment":"neutral","sentiment_score":0.009293486177921296,"channel":1,"num_words":5,"start":13.025001,"end":14.645},{"sentences":[{"text":"Yep.","start":15.375,"end":15.855,"sentiment":"neutral","sentiment_score":-0.0006437692791223526},{"text":"Mhmm.","start":15.855,"end":16.015,"sentiment":"neutral","sentiment_score":-0.0549970343708992},{"text":"Probably a","start":16.015,"end":16.494999,"sentiment":"neutral","sentiment_score":-0.1520843207836151}],"sentiment":"neutral","sentiment_score":-0.08995236130431294,"channel":0,"num_words":4,"start":15.375,"end":16.494999},{"sentences":[{"text":"Bear.","start":16.465,"end":16.965,"sentiment":"neutral","sentiment_score":-0.17538365721702576}],"sentiment":"neutral","sentiment_score":-0.17538365721702576,"channel":1,"num_words":1,"start":16.465,"end":16.965},{"sentences":[{"text":"little bit.","start":16.494999,"end":17.154999,"sentiment":"neutral","sentiment_score":-0.15016548335552216}],"sentiment":"neutral","sentiment_score":-0.15016548335552216,"channel":0,"num_words":2,"start":16.494999,"end":17.154999},{"sentences":[{"text":"Build A Bear no longer work out of this this premises.","start":19.185001,"end":23.765,"sentiment":"neutral","sentiment_score":-0.20512009073387494}],"sentiment":"neutral","sentiment_score":-0.20512009073387494,"channel":1,"num_words":11,"start":19.185001,"end":23.765},{"sentences":[{"text":"Alright.","start":24.974998,"end":25.474998,"sentiment":"neutral","sentiment_score":-0.01614990457892418}],"sentiment":"neutral","sentiment_score":-0.01614990457892418,"channel":0,"num_words":1,"start":24.974998,"end":25.474998},{"sentences":[{"text":"I can give you a number for their Melbourne office, which is where they operate from now, but","start":25.265,"end":31.91,"sentiment":"neutral","sentiment_score":-0.011504488634980388}],"sentiment":"neutral","sentiment_score":-0.011504488634980388,"channel":1,"num_words":18,"start":25.265,"end":31.91},{"sentences":[{"text":"Mhmm.","start":31.68,"end":32.18,"sentiment":"neutral","sentiment_score":-0.06516535580158234}],"sentiment":"neutral","sentiment_score":-0.06516535580158234,"channel":0,"num_words":1,"start":31.68,"end":32.18},{"sentences":[{"text":"I don't think Dwayne actually work he works, like, off-site.","start":31.97,"end":36.309998,"sentiment":"neutral","sentiment_score":-0.17002600133419038},{"text":"So but","start":38.05,"end":38.61,"sentiment":"neutral","sentiment_score":-0.04748297855257988}],"sentiment":"neutral","sentiment_score":-0.14960216420392194,"channel":1,"num_words":12,"start":31.97,"end":38.61},{"sentences":[{"text":"Wow.","start":38.32,"end":38.72,"sentiment":"neutral","sentiment_score":-0.022704103961586952}],"sentiment":"neutral","sentiment_score":-0.022704103961586952,"channel":0,"num_words":1,"start":38.32,"end":38.72},{"sentences":[{"text":"it's","start":38.61,"end":38.85,"sentiment":"neutral","sentiment_score":0.007847334258258343}],"sentiment":"neutral","sentiment_score":0.007847334258258343,"channel":1,"num_words":1,"start":38.61,"end":38.85},{"sentences":[{"text":"Okay.","start":38.72,"end":39.22,"sentiment":"neutral","sentiment_score":0.01432010717689991}],"sentiment":"neutral","sentiment_score":0.01432010717689991,"channel":0,"num_words":1,"start":38.72,"end":39.22},{"sentences":[{"text":"best I can give you the phone number for them in Melbourne.","start":38.85,"end":41.825,"sentiment":"neutral","sentiment_score":0.01668998443832}],"sentiment":"neutral","sentiment_score":0.01668998443832,"channel":1,"num_words":12,"start":38.85,"end":41.825},{"sentences":[{"text":"Yeah.","start":42.8,"end":43.2,"sentiment":"neutral","sentiment_score":0.02536557987332344},{"text":"Can I have the phone number, please?","start":43.2,"end":44.885,"sentiment":"neutral","sentiment_score":0.014268712140619755}],"sentiment":"neutral","sentiment_score":0.015655820607207716,"channel":0,"num_words":8,"start":42.8,"end":44.885},{"sentences":[{"text":"Yep.","start":44.685,"end":45.085,"sentiment":"neutral","sentiment_score":0.013361329212784767},{"text":"03957211,","start":45.085,"end":50.605,"sentiment":"neutral","sentiment_score":0.012390966527163982}],"sentiment":"neutral","sentiment_score":0.012876147869974375,"channel":1,"num_words":2,"start":44.685,"end":50.605},{"sentences":[{"text":"Mhmm.","start":50.545,"end":51.045,"sentiment":"neutral","sentiment_score":0.005626784637570381}],"sentiment":"neutral","sentiment_score":0.005626784637570381,"channel":0,"num_words":1,"start":50.545,"end":51.045},{"sentences":[{"text":"77.","start":50.605,"end":51.505,"sentiment":"neutral","sentiment_score":0.009555255062878132}],"sentiment":"neutral","sentiment_score":0.009555255062878132,"channel":1,"num_words":1,"start":50.605,"end":51.505},{"sentences":[{"text":"Alright.","start":52.704998,"end":53.204998,"sentiment":"neutral","sentiment_score":0.1503748893737793},{"text":"Got it.","start":53.345,"end":54.085,"sentiment":"neutral","sentiment_score":0.2653314471244812},{"text":"Thank you.","start":54.144997,"end":54.965,"sentiment":"positive","sentiment_score":0.527322918176651}],"sentiment":"positive","sentiment_score":0.34713672399520873,"channel":0,"num_words":5,"start":52.704998,"end":54.965},{"sentences":[{"text":"Okay.","start":55.518936,"end":55.678936,"sentiment":"positive","sentiment_score":0.3488340973854065},{"text":"Thanks, mate.","start":55.678936,"end":56.338936,"sentiment":"positive","sentiment_score":0.521819680929184}],"sentiment":"positive","sentiment_score":0.4641578197479248,"channel":1,"num_words":3,"start":55.518936,"end":56.338936},{"sentences":[{"text":"Alright.","start":56.385,"end":56.885,"sentiment":"neutral","sentiment_score":0.33074840903282166},{"text":"Bye bye.","start":57.008938,"end":60.75644,"sentiment":"neutral","sentiment_score":0.18938714265823364}],"sentiment":"neutral","sentiment_score":0.2365075647830963,"channel":0,"num_words":3,"start":56.385,"end":60.75644}]},"summary":{"result":"success","short":"The customer calls and asks to speak with Dwayne Dwayne Roberts from Bear A Yep. The agent informs the customer that Dwayne no longer works at the premises and provides the customer with the Melbourne office's phone number. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I would like to speak with Dwayne Dwayne With Roberts. who? Sorry?","start_word":6,"end_word":17,"intents":[{"intent":"Speak with dwayne roberts","confidence_score":0.15364003}]}]},"sentiments":{"segments":[{"text":"Welcome to Creator. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.29344093799591064},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3632354438304901},{"text":"I would like to speak with Dwayne Dwayne With Roberts. who? Sorry? Dwayne Dwayne Roberts. Oh, Duane from Build A Yep. Mhmm. Probably a Bear. little bit. Build A Bear no longer work out of this this premises. Alright. I can give you a number for their Melbourne office, which is where they operate from now, but Mhmm. I don't think Dwayne actually work he works, like, off-site. So but Wow. it's Okay. best I can give you the phone number for them in Melbourne. Yeah. Can I have the phone number, please? Yep. 03957211, Mhmm. 77. Alright. Got it.","start_word":6,"end_word":105,"sentiment":"neutral","sentiment_score":-0.025706162676215172},{"text":"Thank you. Okay. Thanks, mate.","start_word":106,"end_word":110,"sentiment":"positive","sentiment_score":0.4791809022426605},{"text":"Alright. Bye bye.","start_word":111,"end_word":113,"sentiment":"neutral","sentiment_score":0.2545935809612274}],"average":{"sentiment":"neutral","sentiment_score":0.026419344858907574}}}}