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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.014703499153256416},{"text":"Rob speaking.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.01058908924460411},{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":-0.01244748942553997},{"text":"It depends what you're calling about.","start":16.744999,"end":18.365,"sentiment":"neutral","sentiment_score":-0.22057860593001047},{"text":"Sorry.","start":37.09,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.16588328778743744}],"sentiment":"neutral","sentiment_score":-0.13326552137732506,"num_words":11,"start":0.48,"end":37.489998},{"sentences":[{"text":"An email about what?","start":37.489998,"end":38.71,"sentiment":"neutral","sentiment_score":-0.18562893196940422},{"text":"We're not interested, but thank you very much.","start":47.614998,"end":49.635,"sentiment":"negative","sentiment_score":-0.6460619419813156},{"text":"Bye.","start":49.934998,"end":50.434998,"sentiment":"neutral","sentiment_score":-0.08883246779441833}],"sentiment":"negative","sentiment_score":-0.46152644088635075,"num_words":13,"start":37.489998,"end":50.434998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Rob speaking.\n\nChannel 0: Oh, hi. Rob?\n\nChannel 1: Mhmm.\n\nChannel 0: Oh, it's Andrew Rob from Midland CI. Have I caught you in a bad time?\n\nChannel 1: It depends what you're calling about.\n\nChannel 0: Oh, yes. Well, Rob, actually, we have spoken a few weeks ago, and at the time, you were busy. So I sent you an email with some information about Midland's AI, and I just wanted to follow-up if I have already checked and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Sorry. An email about what?\n\nChannel 0: I sent you an email regarding our AI SoC platform called Vigilance AI.\n\nChannel 1: We're not interested, but thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.014703499153256416},{"text":"Rob speaking.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.01058908924460411}],"sentiment":"neutral","sentiment_score":0.011960559214154879,"channel":1,"num_words":3,"start":0.48,"end":1.46},{"sentences":[{"text":"Oh, hi.","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.018736450001597404},{"text":"Rob?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.004524326883256435}],"sentiment":"neutral","sentiment_score":0.013999075628817081,"channel":0,"num_words":3,"start":5.52,"end":8.26},{"sentences":[{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":-0.01244748942553997}],"sentiment":"neutral","sentiment_score":-0.01244748942553997,"channel":1,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"Oh, it's Andrew Rob from Midland CI.","start":10.24,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.001300081344587462},{"text":"Have I caught you in a bad time?","start":13.5199995,"end":15.219999,"sentiment":"neutral","sentiment_score":-0.2948875166475773}],"sentiment":"neutral","sentiment_score":-0.15666663758456706,"channel":0,"num_words":15,"start":10.24,"end":15.219999},{"sentences":[{"text":"It depends what you're calling about.","start":16.744999,"end":18.365,"sentiment":"neutral","sentiment_score":-0.22057860593001047}],"sentiment":"neutral","sentiment_score":-0.22057860593001047,"channel":1,"num_words":6,"start":16.744999,"end":18.365},{"sentences":[{"text":"Oh, yes.","start":19.495,"end":20.055,"sentiment":"neutral","sentiment_score":-0.038638727739453316},{"text":"Well, Rob, actually, we have spoken a few weeks ago, and at the time, you were busy.","start":20.055,"end":25.494999,"sentiment":"neutral","sentiment_score":-0.086752267444835},{"text":"So I sent you an email with some information about Midland's AI, and I just wanted to follow-up if I have already checked and see if now might be a better time to schedule a quick demo.","start":25.494999,"end":36.73,"sentiment":"neutral","sentiment_score":0.019881365770423733}],"sentiment":"neutral","sentiment_score":-0.014579561938132559,"channel":0,"num_words":56,"start":19.495,"end":36.73},{"sentences":[{"text":"Sorry.","start":37.09,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.16588328778743744},{"text":"An email about what?","start":37.489998,"end":38.71,"sentiment":"neutral","sentiment_score":-0.18562893196940422}],"sentiment":"neutral","sentiment_score":-0.18167980313301085,"channel":1,"num_words":5,"start":37.09,"end":38.71},{"sentences":[{"text":"I sent you an email regarding our AI SoC platform called Vigilance AI.","start":39.99,"end":46.844997,"sentiment":"neutral","sentiment_score":-0.29427752930384415}],"sentiment":"neutral","sentiment_score":-0.29427752930384415,"channel":0,"num_words":13,"start":39.99,"end":46.844997},{"sentences":[{"text":"We're not interested, but thank you very much.","start":47.614998,"end":49.635,"sentiment":"negative","sentiment_score":-0.6460619419813156},{"text":"Bye.","start":49.934998,"end":50.434998,"sentiment":"neutral","sentiment_score":-0.08883246779441833}],"sentiment":"negative","sentiment_score":-0.5841475559605492,"channel":1,"num_words":9,"start":47.614998,"end":50.434998}]},"summary":{"result":"success","short":"An agent named Rob answers a call from Andrew Rob from Midland CI. Andrew explains that he sent an email a few weeks ago regarding their AI SoC platform, but Rob informs him that they are not interested and apologizes for the misunderstanding. Rob explains that they have spoken a few weeks ago and sent an email regarding their AI SoC platform, but Andrew informs him that they are not interested. The call ends with Andrew thanking Rob and hanging up."},"intents":{"segments":[{"text":"So I sent you an email with some information about Midland's AI, and I just wanted to follow-up if I have already checked and see if now might be a better time to schedule a quick demo. Sorry.","start_word":47,"end_word":84,"intents":[{"intent":"Schedule demo","confidence_score":0.67784536}]}]},"sentiments":{"segments":[{"text":"Hi. Rob speaking. Oh, hi. Rob? Mhmm. Oh, it's Andrew Rob from Midland CI. Have I caught you in a bad time? It depends what you're calling about. Oh, yes. Well, Rob, actually, we have spoken a few weeks ago, and at the time, you were busy. So I sent you an email with some information about Midland's AI, and I just wanted to follow-up if I have already checked and see if now might be a better time to schedule a quick demo. Sorry. An email about what? I sent you an email regarding our AI SoC platform called Vigilance AI.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.08287260681390762},{"text":"We're not interested, but thank you very much.","start_word":102,"end_word":109,"sentiment":"negative","sentiment_score":-0.646452784538269},{"text":"Bye.","start_word":110,"end_word":110,"sentiment":"neutral","sentiment_score":-0.11605840921401978}],"average":{"sentiment":"neutral","sentiment_score":-0.12576335668563843}}}}