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Alex Simmons from SWM Consulting. It's just another follow-up about a about a response. I know I know that it's not due yet, but the client is actually me. And so so I'm just I just wanted to say that I've at least called. Yeah. I do. It's 133 oh, sorry. 501 9. Thank you very much. Yes. Hi, Louise. It's Alex. How are you going? Oh, okay. So, unfortunately, doing the same thing as what I've done a few times. Yeah. I I yeah. Anything anything I can give them. But, yeah, I yeah. Like I said, I fully expect that. Yeah. It'd be the same thing. Yes. Yes. Okay. Alright. No. Did they sorry. Did do you know when you might get time so I can at least say, hey. Look. '20 fifth of July. Okay. Okay. Yeah. Okay. Cool. I'll I'm I'm gonna see if I can just step away from it completely. It's twenty fifth of July. I think they're going to they they'll contact me every day. Yeah. But yeah. Yeah. I don't know either. I'm I think yeah. I'm just I I'm yeah. I I honestly, the only reason why I'm calling is just so that they can leave me alone. But yeah. Yeah. Yeah. Sure. Oh, you couldn't leave a message. Oh, no. No. No. That's really interesting. Thank you for giving me that feedback. Yeah. Okay. No. But I I that's a that's a problem. Yeah. That's a problem. I know I need it fixed. Yeah. Yeah. I will. No. Thank you for letting me know because that's yeah. That's we've just moved to the system, and I'm kinda working through the bugs at the moment. And and one of the bugs should be if you don't press anything, it just goes to one of us. That that would Yeah. Sure. That's alright. Look. I'm got I'm I'm getting out of it. But this I'm trying to figure out how I can word it, but I'll I'll figure that out as well. Yeah. Yeah. Yeah. I just feel bad for them too. Honestly, I feel bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well. So, yeah, I'll I'll try and figure out a better way. Yeah. So it is it's just like a constant push. All good. Thank you very much, Louise. I appreciate it. Yes. Thank you. Cheers. 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Molly. I was hoping to speak to Louise Ripper. I've I've spoken to her a number of times in regards to a development at 74 Earlfields Road, Hampton. Thank you. Alex Simmons from SWM Consulting.\n\nIt's just another follow-up about a about a response. I know I know that it's not due yet, but the client is actually me. And so so I'm just I just wanted to say that I've at least called. Yeah. I do.\n\nIt's 133 oh, sorry. 501 9. Thank you very much. Yes. Hi, Louise.\n\nIt's Alex. How are you going? Oh, okay. So, unfortunately, doing the same thing as what I've done a few times. Yeah.\n\nI I yeah. Anything anything I can give them. But, yeah, I yeah. Like I said, I fully expect that. Yeah.\n\nIt'd be the same thing. Yes. Yes. Okay. Alright.\n\nNo. Did they sorry. Did do you know when you might get time so I can at least say, hey. Look. '20 fifth of July.\n\nOkay. Okay. Yeah. Okay. Cool.\n\nI'll I'm I'm gonna see if I can just step away from it completely. It's twenty fifth of July. I think they're going to they they'll contact me every day. Yeah. But yeah.\n\nYeah. I don't know either. I'm I think yeah. I'm just I I'm yeah. I I honestly, the only reason why I'm calling is just so that they can leave me alone.\n\nBut yeah. Yeah. Yeah. Sure. Oh, you couldn't leave a message.\n\nOh, no. No. No. That's really interesting. Thank you for giving me that feedback.\n\nYeah. Okay. No. But I I that's a that's a problem. Yeah.\n\nThat's a problem. I know I need it fixed. Yeah. Yeah. I will.\n\nNo. Thank you for letting me know because that's yeah. That's we've just moved to the system, and I'm kinda working through the bugs at the moment. And and one of the bugs should be if you don't press anything, it just goes to one of us. That that would Yeah.\n\nSure. That's alright. Look. I'm got I'm I'm getting out of it. But this I'm trying to figure out how I can word it, but I'll I'll figure that out as well.\n\nYeah. Yeah. Yeah. I just feel bad for them too. Honestly, I feel bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well.\n\nSo, yeah, I'll I'll try and figure out a better way. Yeah. So it is it's just like a constant push. All good. Thank you very much, Louise.\n\nI appreciate it. Yes. Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Molly.","start":53.05,"end":53.690002,"sentiment":"neutral","sentiment_score":0.029962082393467426},{"text":"I was hoping to speak to Louise Ripper.","start":53.690002,"end":56.41,"sentiment":"neutral","sentiment_score":0.013731730170547962},{"text":"I've I've spoken to her a number of times in regards to a development at 74 Earlfields Road, Hampton.","start":56.41,"end":64.99,"sentiment":"neutral","sentiment_score":-0.00048616714775562286},{"text":"Thank you.","start":72.075005,"end":72.895004,"sentiment":"neutral","sentiment_score":0.24336490035057068},{"text":"Alex Simmons from SWM Consulting.","start":73.035,"end":76.095,"sentiment":"neutral","sentiment_score":0.12908017337322236}],"sentiment":"neutral","sentiment_score":0.03590754160864486,"num_words":36,"start":53.05,"end":76.095},{"sentences":[{"text":"It's just another follow-up about a about a response.","start":86.19,"end":90.83,"sentiment":"neutral","sentiment_score":-0.0984511607223087},{"text":"I know I know that it's not due yet, but the client is actually me.","start":90.83,"end":95.195,"sentiment":"neutral","sentiment_score":-0.15010133534669876},{"text":"And so so I'm just I just wanted to say that I've at least called.","start":95.195,"end":98.655,"sentiment":"neutral","sentiment_score":-0.07470219681660334},{"text":"Yeah.","start":103.835,"end":104.155,"sentiment":"neutral","sentiment_score":0.08079386502504349},{"text":"I do.","start":104.155,"end":104.815,"sentiment":"neutral","sentiment_score":0.11609483882784845}],"sentiment":"neutral","sentiment_score":-0.09393166395879927,"num_words":42,"start":86.19,"end":104.815},{"sentences":[{"text":"It's 133 oh, sorry.","start":105.835,"end":109.055,"sentiment":"neutral","sentiment_score":0.04893274186179042},{"text":"501 9.","start":109.92,"end":118.88,"sentiment":"neutral","sentiment_score":0.10124927759170532},{"text":"Thank you very much.","start":118.88,"end":120.020004,"sentiment":"positive","sentiment_score":0.537288099527359},{"text":"Yes.","start":335.12,"end":335.62,"sentiment":"neutral","sentiment_score":0.06918215751647949},{"text":"Hi, Louise.","start":347.025,"end":347.665,"sentiment":"neutral","sentiment_score":0.19617214798927307}],"sentiment":"neutral","sentiment_score":0.23145449032577184,"num_words":13,"start":105.835,"end":347.665},{"sentences":[{"text":"It's Alex.","start":347.665,"end":348.225,"sentiment":"neutral","sentiment_score":0.2282342091202736},{"text":"How are you going?","start":348.225,"end":348.965,"sentiment":"neutral","sentiment_score":0.21463027596473694},{"text":"Oh, okay.","start":352.145,"end":352.725,"sentiment":"neutral","sentiment_score":-0.06996916979551315},{"text":"So, unfortunately, doing the same thing as what I've done a few times.","start":353.45,"end":357.47,"sentiment":"negative","sentiment_score":-0.40119181000269377},{"text":"Yeah.","start":358.89,"end":359.21,"sentiment":"neutral","sentiment_score":-0.15942791104316711}],"sentiment":"neutral","sentiment_score":-0.1909031935713508,"num_words":22,"start":347.665,"end":359.21},{"sentences":[{"text":"I I yeah.","start":359.21,"end":364.19,"sentiment":"neutral","sentiment_score":-0.08549527327219646},{"text":"Anything anything I can give them.","start":364.33002,"end":366.25,"sentiment":"neutral","sentiment_score":-0.02347954859336217},{"text":"But, yeah, I yeah.","start":366.25,"end":367.29,"sentiment":"neutral","sentiment_score":-0.07239463552832603},{"text":"Like I said, I fully expect that.","start":367.29,"end":368.99,"sentiment":"neutral","sentiment_score":-0.11839302097048078},{"text":"Yeah.","start":370.035,"end":370.27502,"sentiment":"neutral","sentiment_score":-0.04315617308020592}],"sentiment":"neutral","sentiment_score":-0.07423090349350657,"num_words":21,"start":359.21,"end":370.27502},{"sentences":[{"text":"It'd be the same thing.","start":370.27502,"end":371.575,"sentiment":"neutral","sentiment_score":-0.11135569512844086},{"text":"Yes.","start":383.5,"end":384.0,"sentiment":"neutral","sentiment_score":0.32007771730422974},{"text":"Yes.","start":419.11,"end":419.61,"sentiment":"neutral","sentiment_score":0.19215187430381775},{"text":"Okay.","start":438.51,"end":439.01,"sentiment":"neutral","sentiment_score":-0.003446146845817566},{"text":"Alright.","start":440.11002,"end":440.61002,"sentiment":"neutral","sentiment_score":-0.225095734000206}],"sentiment":"neutral","sentiment_score":-0.03034341832002004,"num_words":9,"start":370.27502,"end":440.61002},{"sentences":[{"text":"No.","start":442.91,"end":443.41,"sentiment":"negative","sentiment_score":-0.36127427220344543},{"text":"Did they sorry.","start":445.79,"end":447.07,"sentiment":"neutral","sentiment_score":-0.20360981424649557},{"text":"Did do you know when you might get time so I can at least say, hey.","start":447.07,"end":452.305,"sentiment":"neutral","sentiment_score":-0.20431017130613327},{"text":"Look.","start":452.305,"end":452.805,"sentiment":"neutral","sentiment_score":-0.1505771428346634},{"text":"'20 fifth of July.","start":509.285,"end":510.665,"sentiment":"neutral","sentiment_score":-0.020119071006774902}],"sentiment":"neutral","sentiment_score":-0.1788847953081131,"num_words":25,"start":442.91,"end":510.665},{"sentences":[{"text":"Okay.","start":512.885,"end":513.24,"sentiment":"neutral","sentiment_score":-0.07170122861862183},{"text":"Okay.","start":530.715,"end":531.215,"sentiment":"neutral","sentiment_score":-0.05716540291905403},{"text":"Yeah.","start":534.315,"end":534.555,"sentiment":"neutral","sentiment_score":-0.09490153193473816},{"text":"Okay.","start":534.555,"end":534.795,"sentiment":"neutral","sentiment_score":-0.1459430456161499},{"text":"Cool.","start":534.795,"end":535.195,"sentiment":"neutral","sentiment_score":-0.1948205977678299}],"sentiment":"neutral","sentiment_score":-0.11290636137127877,"num_words":5,"start":512.885,"end":535.195},{"sentences":[{"text":"I'll I'm I'm gonna see if I can just step away from it completely.","start":535.195,"end":538.415,"sentiment":"negative","sentiment_score":-0.4715132990053722},{"text":"It's twenty fifth of July.","start":539.435,"end":540.795,"sentiment":"neutral","sentiment_score":-0.14183874875307084},{"text":"I think they're going to they they'll contact me every day.","start":540.795,"end":552.51,"sentiment":"neutral","sentiment_score":-0.27104795876551757},{"text":"Yeah.","start":552.51,"end":552.83,"sentiment":"neutral","sentiment_score":-0.04243597388267517},{"text":"But yeah.","start":552.83,"end":555.955,"sentiment":"neutral","sentiment_score":-0.1424475573003292}],"sentiment":"neutral","sentiment_score":-0.3217951080225634,"num_words":33,"start":535.195,"end":555.955},{"sentences":[{"text":"Yeah.","start":557.135,"end":557.635,"sentiment":"neutral","sentiment_score":-0.06426654756069183},{"text":"I don't know either.","start":557.935,"end":559.215,"sentiment":"neutral","sentiment_score":-0.15613410621881485},{"text":"I'm I think yeah.","start":559.215,"end":560.09503,"sentiment":"neutral","sentiment_score":-0.10144812427461147},{"text":"I'm just I I'm yeah.","start":560.09503,"end":562.255,"sentiment":"neutral","sentiment_score":-0.11032848358154297},{"text":"I I honestly, the only reason why I'm calling is just so that they can leave me alone.","start":562.255,"end":567.635,"sentiment":"neutral","sentiment_score":-0.20698838929335275}],"sentiment":"neutral","sentiment_score":-0.16787590296007693,"num_words":32,"start":557.135,"end":567.635},{"sentences":[{"text":"But yeah.","start":567.84,"end":573.12006,"sentiment":"neutral","sentiment_score":-0.01706100255250931},{"text":"Yeah.","start":573.12006,"end":573.62006,"sentiment":"neutral","sentiment_score":0.0030488986521959305},{"text":"Yeah.","start":585.885,"end":586.28503,"sentiment":"neutral","sentiment_score":0.025990819558501244},{"text":"Sure.","start":586.28503,"end":586.78503,"sentiment":"neutral","sentiment_score":0.020480051636695865},{"text":"Oh, you couldn't leave a message.","start":616.805,"end":618.425,"sentiment":"neutral","sentiment_score":-0.19522344569365183}],"sentiment":"neutral","sentiment_score":-0.1050857190381397,"num_words":11,"start":567.84,"end":618.425},{"sentences":[{"text":"Oh, no.","start":620.885,"end":623.19,"sentiment":"neutral","sentiment_score":-0.13165810704231262},{"text":"No.","start":623.19,"end":623.35004,"sentiment":"neutral","sentiment_score":-0.20864465832710263},{"text":"No.","start":623.35004,"end":623.43,"sentiment":"neutral","sentiment_score":-0.221611350774765},{"text":"That's really interesting.","start":623.43,"end":625.21,"sentiment":"neutral","sentiment_score":-0.16334977249304453},{"text":"Thank you for giving me that feedback.","start":625.91003,"end":627.93,"sentiment":"neutral","sentiment_score":0.054810873099735806}],"sentiment":"neutral","sentiment_score":-0.05713895921196256,"num_words":14,"start":620.885,"end":627.93},{"sentences":[{"text":"Yeah.","start":637.815,"end":638.055,"sentiment":"neutral","sentiment_score":-0.0901729166507721},{"text":"Okay.","start":638.055,"end":638.555,"sentiment":"neutral","sentiment_score":-0.08891509473323822},{"text":"No.","start":642.055,"end":642.375,"sentiment":"neutral","sentiment_score":-0.186501145362854},{"text":"But I I that's a that's a problem.","start":642.375,"end":644.47504,"sentiment":"negative","sentiment_score":-0.3703627586364746},{"text":"Yeah.","start":644.775,"end":645.09503,"sentiment":"neutral","sentiment_score":-0.19377334415912628}],"sentiment":"neutral","sentiment_score":-0.29352204749981564,"num_words":12,"start":637.815,"end":645.09503},{"sentences":[{"text":"That's a problem.","start":645.09503,"end":645.995,"sentiment":"negative","sentiment_score":-0.3739650050799052},{"text":"I know I need it fixed.","start":646.375,"end":647.67505,"sentiment":"negative","sentiment_score":-0.37908591826756793},{"text":"Yeah.","start":650.7,"end":651.2,"sentiment":"neutral","sentiment_score":-0.06986075639724731},{"text":"Yeah.","start":651.58,"end":651.9,"sentiment":"neutral","sentiment_score":-0.07119420915842056},{"text":"I will.","start":651.9,"end":652.56,"sentiment":"neutral","sentiment_score":-0.12737905979156494}],"sentiment":"neutral","sentiment_score":-0.29170950846030164,"num_words":13,"start":645.09503,"end":652.56},{"sentences":[{"text":"No.","start":653.98,"end":654.22,"sentiment":"neutral","sentiment_score":-0.1181965097784996},{"text":"Thank you for letting me know because that's yeah.","start":654.22,"end":656.46,"sentiment":"neutral","sentiment_score":-0.21809898109899628},{"text":"That's we've just moved to the system, and I'm kinda working through the bugs at the moment.","start":656.46,"end":662.0,"sentiment":"neutral","sentiment_score":-0.017566422055311063},{"text":"And and one of the bugs should be if you don't press anything, it just goes to one of us.","start":662.785,"end":667.285,"sentiment":"neutral","sentiment_score":-0.1268589623272419},{"text":"That that would Yeah.","start":668.785,"end":702.055,"sentiment":"neutral","sentiment_score":-0.0366269014775753}],"sentiment":"neutral","sentiment_score":-0.09928241896205674,"num_words":51,"start":653.98,"end":702.055},{"sentences":[{"text":"Sure.","start":702.055,"end":702.535,"sentiment":"neutral","sentiment_score":-0.007337544113397598},{"text":"That's alright.","start":702.535,"end":703.015,"sentiment":"neutral","sentiment_score":-0.011944178491830826},{"text":"Look.","start":703.015,"end":703.33496,"sentiment":"neutral","sentiment_score":-0.02416442520916462},{"text":"I'm got I'm I'm getting out of it.","start":703.33496,"end":705.07,"sentiment":"neutral","sentiment_score":-0.12257971335202456},{"text":"But this I'm trying to figure out how I can word it, but I'll I'll figure that out as well.","start":705.07,"end":709.89,"sentiment":"neutral","sentiment_score":-0.0454119173809886}],"sentiment":"neutral","sentiment_score":-0.06075832439819351,"num_words":32,"start":702.055,"end":709.89},{"sentences":[{"text":"Yeah.","start":723.33496,"end":723.735,"sentiment":"neutral","sentiment_score":-0.06924979388713837},{"text":"Yeah.","start":723.735,"end":723.89496,"sentiment":"neutral","sentiment_score":-0.03302533179521561},{"text":"Yeah.","start":723.89496,"end":724.39496,"sentiment":"neutral","sentiment_score":-0.10855437815189362},{"text":"I just feel bad for them too.","start":732.22003,"end":734.16003,"sentiment":"negative","sentiment_score":-0.5931811375277383},{"text":"Honestly, I feel bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well.","start":734.86005,"end":743.9,"sentiment":"negative","sentiment_score":-0.6303602502201543}],"sentiment":"negative","sentiment_score":-0.5852322261347327,"num_words":43,"start":723.33496,"end":743.9},{"sentences":[{"text":"So, yeah, I'll I'll try and figure out a better way.","start":743.9,"end":747.645,"sentiment":"negative","sentiment_score":-0.40097735686735675},{"text":"Yeah.","start":752.90497,"end":753.305,"sentiment":"neutral","sentiment_score":0.05710359662771225},{"text":"So it is it's just like a constant push.","start":753.305,"end":756.605,"sentiment":"neutral","sentiment_score":0.193594828248024},{"text":"All good.","start":756.985,"end":757.46497,"sentiment":"positive","sentiment_score":0.6541496217250824},{"text":"Thank you very much, Louise.","start":757.46497,"end":758.665,"sentiment":"positive","sentiment_score":0.7917476534843445}],"sentiment":"neutral","sentiment_score":0.09484798700681754,"num_words":28,"start":743.9,"end":758.665},{"sentences":[{"text":"I appreciate it.","start":758.665,"end":763.54,"sentiment":"positive","sentiment_score":0.4654303590456645},{"text":"Yes.","start":763.54,"end":764.04,"sentiment":"neutral","sentiment_score":0.32037484645843506},{"text":"Thank you.","start":764.26,"end":764.98,"sentiment":"positive","sentiment_score":0.6816175878047943},{"text":"Cheers.","start":764.98,"end":765.38,"sentiment":"positive","sentiment_score":0.6031099557876587},{"text":"Bye.","start":765.38,"end":765.88,"sentiment":"positive","sentiment_score":0.37030526995658875}],"sentiment":"positive","sentiment_score":0.5066645406186581,"num_words":8,"start":758.665,"end":765.88}]}}]},{"alternatives":[{"transcript":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purpose. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water. You're speaking to Molly. How can I help you today? No. Sealsford Hanson. Yeah. Yeah. Yeah. Of course. I can see if she's available. What was your name? Perfect. Thank you for that. Alright. I'll see if she's free. Was there anything in particular I can let her know that was in relation to for that for that property? Mhmm. Yeah. Yeah. Yeah. Of course. Did you have the MWA reference handy at all? Thank you. Mhmm. Perfect. Alrighty. I'll see if I can get a hold of her. I will pop you on a brief hold. Thank you. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Speaking. Good. How are you? I'm sorry. Yeah. You're after an update? Yeah. So I have got your email. I got the an updated email from Mick about the plan. I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required. So I'm just sort of get trying to get some time with her. At the moment, because I've looked at the plan. They put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to get notate it as the correct plan. But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements. So it's a work in progress at the moment. Yep. But that's not what you want to hear. Yeah. Yeah. So oh, okay. Yeah. I'm gonna yeah. Like I usually do for everything is the maximum time frame, which they don't like, but anyway so because I yeah. We are quite busy at the moment. So I will July 25. Hopefully, sooner. I wanna get this one yeah. I wanna get because I know this is going back it's gonna go back and forth. Well, I'll be nice. Yeah. So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25. Yeah. Yeah. I'm thinking. I'm not sure why you're calling. I'm not sure why you're you're calling because the people who sent through the email are from is it Earth? Mick Meyer and. So I'm not sure why they aren't calling. Anyway, yes. Yes. I know. Yeah. I know that. I guess, I did get the message, yeah, to give you a call. I've been having lots of problems with my phone system. I can't call out. So, yeah, it was great. But, yeah, it is. Yeah. That's why I didn't ring, and then I rang today. And, yeah, our system, I can't act you've got to, like, press 1 for yourself and press 2 for this person. And our phone system doesn't actually allow that pressing, also, like, number pressing. So I couldn't yeah. Sort of I waited, and it's just, like, leave a message. And then there was no beep, and then it just went back to the start again. And I just went, okay. No. Oh, yeah. I'm not sure because I couldn't press one one or 2 because no. It it happens yeah. Or it happens the only time I can't leave messages or sort of press numbers is with cancel stuff as well. So it might not be your actual system. It could just be our. Oh, yeah. Maybe look into it, but sort of yeah. The other other company, we can't or I can't sort of like Ah, there's a bug. Yeah. And I I wait for a beep, and that just went to the beginning again. And I just went, yeah. I know what you want. You're just wanting an update. Okay. Let me get on to this quickly. Because I yeah. I did oh, saying that to this, I did when I got the email from Mick to begin with, I sent it to my manager. And, yeah, there's we're just yes. So there's there is a bit of a backlog with applications. So, yeah, getting back to people quickly is not happening. But but if you want, because yeah. Sort of. It might be sort of yeah. Louise is actually asking, you know, why isn't the consultant ringing? So maybe you should give them a call and sort of, like, blame on me. That could be a way to sort of, like, ah, you know, she's actually asked after for, like, Nick or Jacob to give you a call. That could be sort of a nice little yes. Oh, so it's the r the owner is ringing you, and then they're ringing the consultant. And okay. Yep. Yep. Yep. Okay. Okay. Okay. I'll talk to you on the next project. Thank you. 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to Melbourne Water's customer service center. Your call will be recorded for quality and training purpose. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water. You're speaking to Molly. How can I help you today? No.\n\nSealsford Hanson. Yeah. Yeah. Yeah. Of course.\n\nI can see if she's available. What was your name? Perfect. Thank you for that. Alright.\n\nI'll see if she's free. Was there anything in particular I can let her know that was in relation to for that for that property? Mhmm. Yeah. Yeah.\n\nYeah. Of course. Did you have the MWA reference handy at all? Thank you. Mhmm.\n\nPerfect. Alrighty. I'll see if I can get a hold of her. I will pop you on a brief hold. Thank you.\n\nIf you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne.\n\nEach sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways.\n\nThat's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Not sure if there's a Melbourne Water project in your area?\n\nHead to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Speaking. Good.\n\nHow are you? I'm sorry. Yeah. You're after an update? Yeah.\n\nSo I have got your email. I got the an updated email from Mick about the plan. I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required. So I'm just sort of get trying to get some time with her. At the moment, because I've looked at the plan.\n\nThey put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to get notate it as the correct plan. But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements. So it's a work in progress at the moment. Yep. But that's not what you want to hear.\n\nYeah. Yeah. So oh, okay. Yeah. I'm gonna yeah.\n\nLike I usually do for everything is the maximum time frame, which they don't like, but anyway so because I yeah. We are quite busy at the moment. So I will July 25. Hopefully, sooner. I wanna get this one yeah.\n\nI wanna get because I know this is going back it's gonna go back and forth. Well, I'll be nice. Yeah. So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25. Yeah.\n\nYeah. I'm thinking. I'm not sure why you're calling. I'm not sure why you're you're calling because the people who sent through the email are from is it Earth? Mick Meyer and.\n\nSo I'm not sure why they aren't calling. Anyway, yes. Yes. I know. Yeah.\n\nI know that. I guess, I did get the message, yeah, to give you a call. I've been having lots of problems with my phone system. I can't call out. So, yeah, it was great.\n\nBut, yeah, it is. Yeah. That's why I didn't ring, and then I rang today. And, yeah, our system, I can't act you've got to, like, press 1 for yourself and press 2 for this person. And our phone system doesn't actually allow that pressing, also, like, number pressing.\n\nSo I couldn't yeah. Sort of I waited, and it's just, like, leave a message. And then there was no beep, and then it just went back to the start again. And I just went, okay. No.\n\nOh, yeah. I'm not sure because I couldn't press one one or 2 because no. It it happens yeah. Or it happens the only time I can't leave messages or sort of press numbers is with cancel stuff as well. So it might not be your actual system.\n\nIt could just be our. Oh, yeah. Maybe look into it, but sort of yeah. The other other company, we can't or I can't sort of like Ah, there's a bug. Yeah.\n\nAnd I I wait for a beep, and that just went to the beginning again. And I just went, yeah. I know what you want. You're just wanting an update. Okay.\n\nLet me get on to this quickly. Because I yeah. I did oh, saying that to this, I did when I got the email from Mick to begin with, I sent it to my manager. And, yeah, there's we're just yes. So there's there is a bit of a backlog with applications.\n\nSo, yeah, getting back to people quickly is not happening. But but if you want, because yeah. Sort of. It might be sort of yeah. Louise is actually asking, you know, why isn't the consultant ringing?\n\nSo maybe you should give them a call and sort of, like, blame on me. That could be a way to sort of, like, ah, you know, she's actually asked after for, like, Nick or Jacob to give you a call. That could be sort of a nice little yes. Oh, so it's the r the owner is ringing you, and then they're ringing the consultant. And okay.\n\nYep. Yep. Yep. Okay. Okay.\n\nOkay. I'll talk to you on the next project. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.39999998,"end":3.06,"sentiment":"neutral","sentiment_score":0.26338387387139456},{"text":"Your call will be recorded for quality and training purpose.","start":3.28,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.08477179892361164},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":7.12,"end":16.305,"sentiment":"neutral","sentiment_score":0.05736904315374516},{"text":"If you don't have a reference number, press the hash key.","start":16.365,"end":19.345,"sentiment":"neutral","sentiment_score":0.0029311273247003555},{"text":"Please select from the following options.","start":20.765,"end":22.785,"sentiment":"neutral","sentiment_score":0.05015083122998476}],"sentiment":"neutral","sentiment_score":0.07497568294161656,"num_words":61,"start":0.39999998,"end":22.785},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":23.085,"end":39.82,"sentiment":"neutral","sentiment_score":0.2703823119934116},{"text":"Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water.","start":40.04,"end":49.995,"sentiment":"neutral","sentiment_score":0.10626783860581261},{"text":"You're speaking to Molly.","start":49.995,"end":50.795,"sentiment":"neutral","sentiment_score":0.14058051258325577},{"text":"How can I help you today?","start":50.795,"end":52.095,"sentiment":"neutral","sentiment_score":0.17368198931217194},{"text":"No.","start":67.29,"end":67.61,"sentiment":"neutral","sentiment_score":-0.050784721970558167}],"sentiment":"neutral","sentiment_score":0.1892659768462181,"num_words":60,"start":23.085,"end":67.61},{"sentences":[{"text":"Sealsford Hanson.","start":67.61,"end":68.729996,"sentiment":"neutral","sentiment_score":-0.059950925409793854},{"text":"Yeah.","start":68.729996,"end":68.97,"sentiment":"neutral","sentiment_score":0.009149323217570782},{"text":"Yeah.","start":68.97,"end":69.13,"sentiment":"neutral","sentiment_score":0.018337827175855637},{"text":"Yeah.","start":69.13,"end":69.369995,"sentiment":"neutral","sentiment_score":0.02605803683400154},{"text":"Of course.","start":69.369995,"end":69.69,"sentiment":"neutral","sentiment_score":0.03296046610921621}],"sentiment":"neutral","sentiment_score":-0.0000622473391039031,"num_words":7,"start":67.61,"end":69.69},{"sentences":[{"text":"I can see if she's available.","start":69.69,"end":71.07,"sentiment":"neutral","sentiment_score":0.020642489039649565},{"text":"What was your name?","start":71.13,"end":72.015,"sentiment":"neutral","sentiment_score":0.0095378952100873},{"text":"Perfect.","start":79.534996,"end":80.034996,"sentiment":"positive","sentiment_score":0.5257264375686646},{"text":"Thank you for that.","start":80.095,"end":81.375,"sentiment":"positive","sentiment_score":0.646165058016777},{"text":"Alright.","start":81.375,"end":81.695,"sentiment":"neutral","sentiment_score":0.3099067211151123}],"sentiment":"neutral","sentiment_score":0.22389374411432073,"num_words":16,"start":69.69,"end":81.695},{"sentences":[{"text":"I'll see if she's free.","start":81.695,"end":82.575,"sentiment":"neutral","sentiment_score":0.15836802423000335},{"text":"Was there anything in particular I can let her know that was in relation to for that for that property?","start":82.575,"end":86.58,"sentiment":"neutral","sentiment_score":0.07697774879634381},{"text":"Mhmm.","start":96.26,"end":96.76,"sentiment":"neutral","sentiment_score":-0.06916049867868423},{"text":"Yeah.","start":98.58,"end":99.08,"sentiment":"neutral","sentiment_score":0.008130509406328201},{"text":"Yeah.","start":99.3,"end":99.54,"sentiment":"neutral","sentiment_score":0.020374856889247894}],"sentiment":"neutral","sentiment_score":0.0818121415962066,"num_words":28,"start":81.695,"end":99.54},{"sentences":[{"text":"Yeah.","start":99.54,"end":99.78,"sentiment":"neutral","sentiment_score":0.027758849784731865},{"text":"Of course.","start":99.78,"end":100.44,"sentiment":"neutral","sentiment_score":0.0384184867143631},{"text":"Did you have the MWA reference handy at all?","start":100.5,"end":103.535,"sentiment":"neutral","sentiment_score":0.00922526822735866},{"text":"Thank you.","start":105.835,"end":106.655,"sentiment":"neutral","sentiment_score":0.31571540236473083},{"text":"Mhmm.","start":107.915,"end":108.415,"sentiment":"neutral","sentiment_score":0.01614895462989807}],"sentiment":"neutral","sentiment_score":0.05568019977460305,"num_words":15,"start":99.54,"end":108.415},{"sentences":[{"text":"Perfect.","start":111.995,"end":112.495,"sentiment":"neutral","sentiment_score":0.23644988238811493},{"text":"Alrighty.","start":114.235,"end":114.715,"sentiment":"neutral","sentiment_score":0.252454549074173},{"text":"I'll see if I can get a hold of her.","start":114.715,"end":116.235,"sentiment":"neutral","sentiment_score":0.1873309478163719},{"text":"I will pop you on a brief hold.","start":116.235,"end":117.775,"sentiment":"neutral","sentiment_score":0.19485674425959587},{"text":"Thank you.","start":120.42,"end":121.159996,"sentiment":"positive","sentiment_score":0.4492219388484955}],"sentiment":"neutral","sentiment_score":0.21906871551817114,"num_words":22,"start":111.995,"end":121.159996},{"sentences":[{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer.","start":130.925,"end":137.74501,"sentiment":"neutral","sentiment_score":0.05554793179035187},{"text":"To be transferred to your retailer, press hash and select option 1.","start":138.125,"end":143.02501,"sentiment":"neutral","sentiment_score":0.014157984172925353},{"text":"Have you been lucky enough to see a platypus, or do you hear frogs croaking?","start":157.525,"end":162.185,"sentiment":"neutral","sentiment_score":0.06403884713848432},{"text":"Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.","start":162.885,"end":171.59,"sentiment":"neutral","sentiment_score":0.13032268376454062},{"text":"With just a few taps, you can increase our knowledge of platypus populations in Melbourne.","start":171.73,"end":176.95,"sentiment":"neutral","sentiment_score":0.2533933609724045}],"sentiment":"neutral","sentiment_score":0.10635010934270481,"num_words":85,"start":130.925,"end":176.95},{"sentences":[{"text":"Each sighting and recording helps Melbourne Water to manage waterway health.","start":177.09,"end":181.83,"sentiment":"neutral","sentiment_score":0.20060820877552032},{"text":"Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.","start":186.03499,"end":195.25499,"sentiment":"positive","sentiment_score":0.39513399477662714},{"text":"To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information.","start":195.715,"end":204.71,"sentiment":"neutral","sentiment_score":0.10458664262089236},{"text":"Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years?","start":205.09001,"end":215.92499,"sentiment":"neutral","sentiment_score":0.12577648133039473},{"text":"The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways.","start":216.065,"end":227.70999,"sentiment":"neutral","sentiment_score":0.1554235702863446}],"sentiment":"neutral","sentiment_score":0.19867303481033025,"num_words":121,"start":177.09,"end":227.70999},{"sentences":[{"text":"That's like fencing from Melbourne to Byron Bay.","start":228.09,"end":231.23,"sentiment":"neutral","sentiment_score":0.09631863236427307},{"text":"For more information, click get involved on our 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please call your local water retailer.","start":317.4,"end":324.235,"sentiment":"neutral","sentiment_score":0.03226160714402795},{"text":"To be transferred to your retailer, press hash and select option 1.","start":324.455,"end":329.51498,"sentiment":"neutral","sentiment_score":0.01354143077818056},{"text":"Speaking.","start":348.96,"end":349.46,"sentiment":"neutral","sentiment_score":0.16758993268013},{"text":"Good.","start":349.52,"end":349.76,"sentiment":"positive","sentiment_score":0.33497464656829834}],"sentiment":"neutral","sentiment_score":0.036279025765016994,"num_words":47,"start":280.385,"end":349.76},{"sentences":[{"text":"How are you?","start":349.76,"end":350.58,"sentiment":"neutral","sentiment_score":0.19666405518849692},{"text":"I'm sorry.","start":359.04498,"end":359.705,"sentiment":"neutral","sentiment_score":-0.21467937529087067},{"text":"Yeah.","start":361.04498,"end":361.285,"sentiment":"neutral","sentiment_score":-0.06880336999893188},{"text":"You're after an update?","start":361.285,"end":362.425,"sentiment":"neutral","sentiment_score":-0.08397508785128593},{"text":"Yeah.","start":372.59,"end":372.91,"sentiment":"neutral","sentiment_score":0.008558567613363266}],"sentiment":"neutral","sentiment_score":-0.02141015807336027,"num_words":11,"start":349.76,"end":372.91},{"sentences":[{"text":"So I have got your email.","start":372.91,"end":376.05002,"sentiment":"neutral","sentiment_score":-0.005670467391610146},{"text":"I got the an updated email from Mick about the plan.","start":377.385,"end":382.205,"sentiment":"neutral","sentiment_score":0.2159652750600468},{"text":"I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required.","start":384.105,"end":397.00998,"sentiment":"neutral","sentiment_score":0.2158362315524192},{"text":"So I'm just sort of get trying to get some time with her.","start":397.06998,"end":400.77,"sentiment":"neutral","sentiment_score":0.16481704322191384},{"text":"At the moment, because I've looked at the plan.","start":402.66998,"end":405.33,"sentiment":"neutral","sentiment_score":0.09587484018670188}],"sentiment":"neutral","sentiment_score":0.1779285440750328,"num_words":81,"start":372.91,"end":405.33},{"sentences":[{"text":"They put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to get notate it as the correct plan.","start":407.395,"end":421.78,"sentiment":"neutral","sentiment_score":0.11714507181729589},{"text":"But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements.","start":422.16,"end":434.26498,"sentiment":"neutral","sentiment_score":0.1347578248781402},{"text":"So it's a work in progress at the moment.","start":434.485,"end":437.385,"sentiment":"neutral","sentiment_score":0.08192320416371028},{"text":"Yep.","start":438.165,"end":438.665,"sentiment":"neutral","sentiment_score":0.0168606024235487},{"text":"But that's not what you want to hear.","start":439.605,"end":441.705,"sentiment":"negative","sentiment_score":-0.474740706384182}],"sentiment":"neutral","sentiment_score":0.07001480981311266,"num_words":94,"start":407.395,"end":441.705},{"sentences":[{"text":"Yeah.","start":444.805,"end":445.305,"sentiment":"neutral","sentiment_score":-0.22296375036239624},{"text":"Yeah.","start":445.445,"end":445.945,"sentiment":"neutral","sentiment_score":-0.1611662209033966},{"text":"So oh, okay.","start":446.1,"end":453.32,"sentiment":"neutral","sentiment_score":-0.11806290100018184},{"text":"Yeah.","start":453.46,"end":453.96,"sentiment":"neutral","sentiment_score":-0.07779517769813538},{"text":"I'm gonna yeah.","start":455.06,"end":456.12,"sentiment":"neutral","sentiment_score":-0.11493470519781113}],"sentiment":"neutral","sentiment_score":-0.1289908852842119,"num_words":9,"start":444.805,"end":456.12},{"sentences":[{"text":"Like I usually do for everything is the maximum time frame, which they don't like, but anyway so because I yeah.","start":456.66,"end":468.425,"sentiment":"neutral","sentiment_score":-0.1476214269087428},{"text":"We are quite busy at the moment.","start":468.425,"end":470.105,"sentiment":"negative","sentiment_score":-0.37895745038986206},{"text":"So I will July 25.","start":470.105,"end":506.51,"sentiment":"neutral","sentiment_score":-0.053274139389395715},{"text":"Hopefully, sooner.","start":508.88998,"end":509.69,"sentiment":"neutral","sentiment_score":-0.04444064013659954},{"text":"I wanna get this one yeah.","start":509.69,"end":511.45,"sentiment":"neutral","sentiment_score":-0.033749671963353954}],"sentiment":"neutral","sentiment_score":-0.1539146860198277,"num_words":41,"start":456.66,"end":511.45},{"sentences":[{"text":"I wanna get because I know this is going back it's gonna go back and forth.","start":511.45,"end":514.89,"sentiment":"neutral","sentiment_score":-0.09008781146258116},{"text":"Well, I'll be nice.","start":514.89,"end":516.795,"sentiment":"neutral","sentiment_score":0.0826101629063487},{"text":"Yeah.","start":517.57495,"end":518.07495,"sentiment":"neutral","sentiment_score":0.0033971741795539856},{"text":"So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25.","start":518.375,"end":526.71497,"sentiment":"neutral","sentiment_score":-0.03836285727827445},{"text":"Yeah.","start":539.41003,"end":539.57,"sentiment":"neutral","sentiment_score":-0.1912352442741394}],"sentiment":"neutral","sentiment_score":-0.048469958206017814,"num_words":45,"start":511.45,"end":539.57},{"sentences":[{"text":"Yeah.","start":539.57,"end":540.05,"sentiment":"neutral","sentiment_score":-0.11676272004842758},{"text":"I'm thinking.","start":540.05,"end":540.79004,"sentiment":"neutral","sentiment_score":-0.12210626155138016},{"text":"I'm not sure why you're calling.","start":542.925,"end":544.625,"sentiment":"negative","sentiment_score":-0.3724706495801608},{"text":"I'm not sure why you're you're calling because the people who sent through the email are from is it Earth?","start":545.165,"end":551.265,"sentiment":"neutral","sentiment_score":-0.2097182959318161},{"text":"Mick Meyer and.","start":551.96497,"end":553.105,"sentiment":"neutral","sentiment_score":-0.0402672253549099}],"sentiment":"neutral","sentiment_score":-0.21596771047916263,"num_words":32,"start":539.57,"end":553.105},{"sentences":[{"text":"So I'm not sure why they aren't calling.","start":554.125,"end":556.14496,"sentiment":"neutral","sentiment_score":-0.23051035404205322},{"text":"Anyway, yes.","start":556.205,"end":568.95996,"sentiment":"neutral","sentiment_score":-0.02510532084852457},{"text":"Yes.","start":570.54,"end":571.04,"sentiment":"neutral","sentiment_score":0.008736466988921165},{"text":"I know.","start":572.255,"end":572.65497,"sentiment":"neutral","sentiment_score":-0.012048890814185144},{"text":"Yeah.","start":572.65497,"end":572.89496,"sentiment":"neutral","sentiment_score":0.009035749360919}],"sentiment":"neutral","sentiment_score":-0.13575850280800036,"num_words":14,"start":554.125,"end":572.89496},{"sentences":[{"text":"I know that.","start":572.89496,"end":573.875,"sentiment":"neutral","sentiment_score":-0.00393547552327315},{"text":"I guess, I did get the message, yeah, to give you a call.","start":574.255,"end":577.77496,"sentiment":"neutral","sentiment_score":0.0003010831200159513},{"text":"I've been having lots of problems with my phone system.","start":577.77496,"end":580.675,"sentiment":"negative","sentiment_score":-0.3940279483795166},{"text":"I can't call out.","start":580.975,"end":582.255,"sentiment":"negative","sentiment_score":-0.445119671523571},{"text":"So, yeah, it was great.","start":582.255,"end":584.195,"sentiment":"neutral","sentiment_score":0.2297043427824974}],"sentiment":"neutral","sentiment_score":-0.13086082291390214,"num_words":35,"start":572.89496,"end":584.195},{"sentences":[{"text":"But, yeah, it is.","start":585.695,"end":586.83496,"sentiment":"neutral","sentiment_score":0.009749209973961115},{"text":"Yeah.","start":588.16003,"end":588.4,"sentiment":"neutral","sentiment_score":-0.06292161345481873},{"text":"That's why I didn't ring, and then I rang today.","start":588.4,"end":590.66003,"sentiment":"neutral","sentiment_score":-0.20666413754224777},{"text":"And, yeah, our system, I can't act you've got to, like, press 1 for yourself and press 2 for this person.","start":590.80005,"end":598.82,"sentiment":"negative","sentiment_score":-0.35469157639003934},{"text":"And our phone system doesn't actually allow that pressing, also, like, number pressing.","start":599.12,"end":605.445,"sentiment":"negative","sentiment_score":-0.4066399450485523}],"sentiment":"neutral","sentiment_score":-0.30255935793476446,"num_words":49,"start":585.695,"end":605.445},{"sentences":[{"text":"So I couldn't yeah.","start":605.505,"end":608.22504,"sentiment":"negative","sentiment_score":-0.3508838191628456},{"text":"Sort of I waited, and it's just, like, leave a message.","start":608.22504,"end":611.365,"sentiment":"neutral","sentiment_score":-0.2786851037632335},{"text":"And then there was no beep, and then it just went back to the start again.","start":611.825,"end":615.34503,"sentiment":"neutral","sentiment_score":-0.29515454452484846},{"text":"And I just went, okay.","start":615.34503,"end":617.04504,"sentiment":"neutral","sentiment_score":-0.156884765625},{"text":"No.","start":618.97,"end":619.47,"sentiment":"neutral","sentiment_score":-0.16957968473434448}],"sentiment":"neutral","sentiment_score":-0.2742039903595641,"num_words":37,"start":605.505,"end":619.47},{"sentences":[{"text":"Oh, yeah.","start":619.93,"end":620.33,"sentiment":"neutral","sentiment_score":-0.11733224987983704},{"text":"I'm not sure because I couldn't press one one or 2 because no.","start":620.33,"end":626.81,"sentiment":"neutral","sentiment_score":-0.13533825541918093},{"text":"It it happens yeah.","start":626.81,"end":628.67,"sentiment":"neutral","sentiment_score":-0.031331367790699005},{"text":"Or it happens the only time I can't leave messages or sort of press numbers is with cancel stuff as well.","start":628.81,"end":636.635,"sentiment":"neutral","sentiment_score":-0.18441027899583182},{"text":"So it might not be your actual system.","start":636.85504,"end":639.67505,"sentiment":"neutral","sentiment_score":-0.1377364071086049}],"sentiment":"neutral","sentiment_score":-0.1477894668156902,"num_words":48,"start":619.93,"end":639.67505},{"sentences":[{"text":"It could just be our.","start":641.015,"end":642.955,"sentiment":"neutral","sentiment_score":-0.1661395847797394},{"text":"Oh, yeah.","start":644.25,"end":646.67,"sentiment":"neutral","sentiment_score":-0.20259889960289001},{"text":"Maybe look into it, but sort of yeah.","start":648.33,"end":650.49,"sentiment":"neutral","sentiment_score":-0.20491321198642254},{"text":"The other other company, we can't or I can't sort of like Ah, there's a bug.","start":650.49,"end":663.67505,"sentiment":"neutral","sentiment_score":-0.15040322265122086},{"text":"Yeah.","start":668.29504,"end":668.79504,"sentiment":"neutral","sentiment_score":-0.022226806730031967}],"sentiment":"neutral","sentiment_score":-0.16574624337954447,"num_words":32,"start":641.015,"end":668.79504},{"sentences":[{"text":"And I I wait for a beep, and that just went to the beginning again.","start":668.93506,"end":673.51,"sentiment":"neutral","sentiment_score":-0.046590833862622576},{"text":"And I just went, yeah.","start":673.51,"end":674.95,"sentiment":"neutral","sentiment_score":-0.0200456403195858},{"text":"I know what you want.","start":674.95,"end":675.91003,"sentiment":"neutral","sentiment_score":-0.011566291376948357},{"text":"You're just wanting an update.","start":675.91003,"end":677.45,"sentiment":"neutral","sentiment_score":-0.0007678978145122528},{"text":"Okay.","start":677.67004,"end":678.07,"sentiment":"neutral","sentiment_score":0.02695384994149208}],"sentiment":"neutral","sentiment_score":-0.026897025985583183,"num_words":31,"start":668.93506,"end":678.07},{"sentences":[{"text":"Let me get on to this quickly.","start":678.07,"end":679.51,"sentiment":"neutral","sentiment_score":0.035859350115060806},{"text":"Because I yeah.","start":679.51,"end":680.07,"sentiment":"neutral","sentiment_score":-0.00572567122677962},{"text":"I did oh, saying that to this, I did when I got the email from Mick to begin with, I sent it to my manager.","start":680.07,"end":688.695,"sentiment":"neutral","sentiment_score":-0.007221643887460232},{"text":"And, yeah, there's we're just yes.","start":688.835,"end":691.155,"sentiment":"neutral","sentiment_score":-0.05626984251042207},{"text":"So there's there is a bit of a backlog with applications.","start":691.155,"end":694.135,"sentiment":"neutral","sentiment_score":-0.11879566650498997}],"sentiment":"neutral","sentiment_score":-0.030597577820746943,"num_words":52,"start":678.07,"end":694.135},{"sentences":[{"text":"So, yeah, getting back to people quickly is not happening.","start":694.59503,"end":700.64,"sentiment":"neutral","sentiment_score":-0.13940243422985077},{"text":"But but if you want, because yeah.","start":701.5,"end":711.5,"sentiment":"neutral","sentiment_score":-0.050358710544449944},{"text":"Sort of.","start":711.5,"end":712.24,"sentiment":"neutral","sentiment_score":-0.11401958763599396},{"text":"It might be sort of yeah.","start":712.3,"end":714.365,"sentiment":"neutral","sentiment_score":-0.12084698428710301},{"text":"Louise is actually asking, you know, why isn't the consultant ringing?","start":714.505,"end":718.505,"sentiment":"neutral","sentiment_score":-0.22258855673399838}],"sentiment":"neutral","sentiment_score":-0.1430036255882846,"num_words":36,"start":694.59503,"end":718.505},{"sentences":[{"text":"So maybe you should give them a call and sort of, like, blame on me.","start":718.505,"end":722.445,"sentiment":"neutral","sentiment_score":-0.3103265166282654},{"text":"That could be a way to sort of, like, ah, you know, she's actually asked after for, like, Nick or Jacob to give you a call.","start":723.065,"end":730.31,"sentiment":"neutral","sentiment_score":-0.1932827182687246},{"text":"That could be sort of a nice little yes.","start":731.73004,"end":736.31,"sentiment":"negative","sentiment_score":-0.544567883014679},{"text":"Oh, so it's the r the owner is ringing you, and then they're ringing the consultant.","start":745.165,"end":749.58496,"sentiment":"negative","sentiment_score":-0.35143724642693996},{"text":"And okay.","start":750.045,"end":751.185,"sentiment":"neutral","sentiment_score":0.13393034040927887}],"sentiment":"neutral","sentiment_score":-0.293183744611109,"num_words":68,"start":718.505,"end":751.185},{"sentences":[{"text":"Yep.","start":751.245,"end":751.40497,"sentiment":"neutral","sentiment_score":0.06401222199201584},{"text":"Yep.","start":751.40497,"end":751.88495,"sentiment":"neutral","sentiment_score":0.04334372282028198},{"text":"Yep.","start":751.88495,"end":751.96497,"sentiment":"neutral","sentiment_score":0.035081058740615845},{"text":"Okay.","start":751.96497,"end":752.46497,"sentiment":"neutral","sentiment_score":0.04840876534581184},{"text":"Okay.","start":753.00494,"end":753.50494,"sentiment":"neutral","sentiment_score":0.06648048013448715}],"sentiment":"neutral","sentiment_score":0.051465249806642535,"num_words":5,"start":751.245,"end":753.50494},{"sentences":[{"text":"Okay.","start":760.21,"end":760.71,"sentiment":"positive","sentiment_score":0.5340628623962402},{"text":"I'll talk to you on the next project.","start":761.01,"end":762.79,"sentiment":"positive","sentiment_score":0.43516115471720695},{"text":"Thank you.","start":766.37,"end":766.93,"sentiment":"positive","sentiment_score":0.6102568507194519},{"text":"Bye.","start":766.93,"end":767.43,"sentiment":"neutral","sentiment_score":-0.12757840752601624}],"sentiment":"positive","sentiment_score":0.4256906161705653,"num_words":12,"start":760.21,"end":767.43}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purpose. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water. You're speaking to Molly. How can I help you today?\n\nChannel 0: Hi, Molly. I was hoping to speak to Louise Ripper. I've I've spoken to her a number of times in regards to a development at 74 Earlfields Road, Hampton.\n\nChannel 1: No. Sealsford Hanson. Yeah. Yeah. Yeah.\n\nOf course. I can see if she's available. What was your name?\n\nChannel 0: Thank you. Alex Simmons from SWM Consulting.\n\nChannel 1: Perfect. Thank you for that. Alright. I'll see if she's free. Was there anything in particular I can let her know that was in relation to for that for that property?\n\nChannel 0: It's just another follow-up about a about a response. I know I know that it's not due yet, but the client is actually me. And so so I'm just\n\nChannel 1: Mhmm.\n\nChannel 0: I just wanted to say that I've at least called.\n\nChannel 1: Yeah. Yeah. Yeah. Of course. Did you have the MWA reference handy at all?\n\nChannel 0: Yeah. I do.\n\nChannel 1: Thank\n\nChannel 0: It's\n\nChannel 1: you.\n\nChannel 0: 133\n\nChannel 1: Mhmm.\n\nChannel 0: oh, sorry. 501\n\nChannel 1: Perfect. Alrighty. I'll see if I can get a hold of her. I will pop you on a brief hold.\n\nChannel 0: 9. Thank you very much.\n\nChannel 1: Thank you. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play.\n\nWith just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health. Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability. To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years?\n\nThe River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne.\n\nNot sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1.\n\nChannel 0: Yes. Hi, Louise. It's Alex. How are you going?\n\nChannel 1: Speaking. Good. How are you?\n\nChannel 0: Oh, okay. So, unfortunately, doing the same thing as what I've done a few times. Yeah.\n\nChannel 1: I'm sorry.\n\nChannel 0: I I\n\nChannel 1: Yeah. You're after an update?\n\nChannel 0: yeah. Anything anything I can give them. But, yeah, I yeah. Like I said, I fully expect that. Yeah.\n\nIt'd be the same thing.\n\nChannel 1: Yeah. So I have got your email. I got the an updated email from Mick about the plan.\n\nChannel 0: Yes.\n\nChannel 1: I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required. So I'm just sort of get trying to get some time with her. At the moment, because I've looked at the plan. They put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to\n\nChannel 0: Yes.\n\nChannel 1: get notate it as the correct plan. But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements. So it's a work in progress at the moment. Yep.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: Alright.\n\nChannel 1: that's not what you want to hear.\n\nChannel 0: No.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Did they\n\nChannel 1: So\n\nChannel 0: sorry. Did do you know when you might get time so I can at least say, hey. Look.\n\nChannel 1: oh, okay. Yeah. I'm gonna yeah. Like I usually do for everything is the maximum time frame, which they don't like, but anyway so because I yeah. We are quite busy at the moment.\n\nSo I will July 25. Hopefully,\n\nChannel 0: '20\n\nChannel 1: sooner.\n\nChannel 0: fifth\n\nChannel 1: I wanna\n\nChannel 0: of\n\nChannel 1: get\n\nChannel 0: July.\n\nChannel 1: this one yeah. I wanna get because I know this is\n\nChannel 0: Okay.\n\nChannel 1: going back it's gonna go back and forth. Well, I'll be nice. Yeah. So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25.\n\nChannel 0: Okay. Yeah. Okay. Cool. I'll I'm I'm gonna see if I can just step away from it completely.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: Yeah.\n\nChannel 0: twenty fifth\n\nChannel 1: I'm\n\nChannel 0: of\n\nChannel 1: thinking.\n\nChannel 0: July. I think they're going to they they'll contact\n\nChannel 1: I'm not sure\n\nChannel 0: me\n\nChannel 1: why\n\nChannel 0: every\n\nChannel 1: you're calling. I'm not sure why you're you're calling because the people who sent through the email are from is it Earth? Mick\n\nChannel 0: day.\n\nChannel 1: Meyer\n\nChannel 0: Yeah.\n\nChannel 1: and.\n\nChannel 0: But\n\nChannel 1: So I'm not sure why they aren't\n\nChannel 0: yeah.\n\nChannel 1: calling. Anyway,\n\nChannel 0: Yeah. I don't know either. I'm I think yeah. I'm just I I'm yeah. I I honestly, the only reason why I'm calling is just so that they can leave me alone.\n\nBut\n\nChannel 1: yes. Yes. I know. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: know that. I guess, I did get the message, yeah, to give you a call. I've been having lots of problems with my phone system. I can't call out. So, yeah, it was great.\n\nBut,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, it\n\nChannel 0: Sure.\n\nChannel 1: is. Yeah. That's why I didn't ring, and then I rang today. And, yeah, our system, I can't act you've got to, like, press 1 for yourself and press 2 for this person. And our phone system doesn't actually allow that pressing, also, like, number pressing.\n\nSo I couldn't yeah. Sort of I waited, and it's just, like, leave a message. And then there was no beep, and then it just went back to the start again. And I just went, okay.\n\nChannel 0: Oh, you couldn't leave a message.\n\nChannel 1: No. Oh, yeah. I'm not sure\n\nChannel 0: Oh,\n\nChannel 1: because I couldn't press one one or 2\n\nChannel 0: no. No. No. That's\n\nChannel 1: because\n\nChannel 0: really interesting. Thank you for\n\nChannel 1: no.\n\nChannel 0: giving\n\nChannel 1: It\n\nChannel 0: me that\n\nChannel 1: it happens\n\nChannel 0: feedback.\n\nChannel 1: yeah. Or it happens the only time I can't leave messages or sort of press numbers is with cancel stuff as well. So it might not\n\nChannel 0: Yeah.\n\nChannel 1: be\n\nChannel 0: Okay.\n\nChannel 1: your actual system. It could just be\n\nChannel 0: No. But\n\nChannel 1: our.\n\nChannel 0: I I that's a that's a problem.\n\nChannel 1: Oh,\n\nChannel 0: Yeah. That's a problem.\n\nChannel 1: yeah.\n\nChannel 0: I know I need it fixed.\n\nChannel 1: Maybe look into it, but sort of yeah. The other\n\nChannel 0: Yeah.\n\nChannel 1: other company,\n\nChannel 0: Yeah. I will.\n\nChannel 1: we can't or I\n\nChannel 0: No.\n\nChannel 1: can't\n\nChannel 0: Thank\n\nChannel 1: sort\n\nChannel 0: you\n\nChannel 1: of\n\nChannel 0: for\n\nChannel 1: like\n\nChannel 0: letting me know because that's yeah. That's we've just moved to the system, and I'm\n\nChannel 1: Ah,\n\nChannel 0: kinda working through the bugs at the moment.\n\nChannel 1: there's\n\nChannel 0: And and\n\nChannel 1: a\n\nChannel 0: one\n\nChannel 1: bug.\n\nChannel 0: of the bugs should be if you don't press anything, it just goes to one of us.\n\nChannel 1: Yeah.\n\nChannel 0: That\n\nChannel 1: And\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: would\n\nChannel 1: I wait for a beep, and that just went to the beginning again. And I just went, yeah. I know what you want. You're just wanting an update. Okay.\n\nLet me get on to this quickly. Because I yeah. I did oh, saying that to this, I did when I got the email from Mick to begin with, I sent it to my manager. And, yeah, there's we're just yes. So there's there is a bit of a backlog with applications.\n\nSo, yeah, getting back to people quickly is not happening. But\n\nChannel 0: Yeah. Sure.\n\nChannel 1: but\n\nChannel 0: That's alright. Look. I'm got I'm I'm getting out of it. But this I'm trying to figure out how I can word it, but I'll I'll figure that out as well.\n\nChannel 1: if you want, because yeah. Sort of. It might be sort of yeah. Louise is actually asking, you know, why isn't the consultant ringing? So maybe you should give them a call and sort of, like, blame on me.\n\nThat could\n\nChannel 0: Yeah.\n\nChannel 1: be a way\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: to sort of, like, ah, you know, she's actually asked after for, like, Nick or Jacob to give you a call. That could be\n\nChannel 0: I\n\nChannel 1: sort\n\nChannel 0: just\n\nChannel 1: of\n\nChannel 0: feel\n\nChannel 1: a nice\n\nChannel 0: bad for\n\nChannel 1: little\n\nChannel 0: them too. Honestly, I feel\n\nChannel 1: yes.\n\nChannel 0: bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well. So,\n\nChannel 1: Oh, so\n\nChannel 0: yeah,\n\nChannel 1: it's the\n\nChannel 0: I'll\n\nChannel 1: r\n\nChannel 0: I'll try and\n\nChannel 1: the\n\nChannel 0: figure\n\nChannel 1: owner\n\nChannel 0: out a better\n\nChannel 1: is\n\nChannel 0: way.\n\nChannel 1: ringing you, and then they're ringing the consultant. And okay. Yep. Yep. Yep.\n\nOkay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: So it is it's just like a constant push. All good. Thank you very much, Louise. I appreciate\n\nChannel 1: Okay. I'll talk to you on the next project.\n\nChannel 0: it. Yes. Thank you. Cheers. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":0.39999998,"end":3.06,"sentiment":"neutral","sentiment_score":0.26338387387139456},{"text":"Your call will be recorded for quality and training purpose.","start":3.28,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.08477179892361164},{"text":"To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":7.12,"end":16.305,"sentiment":"neutral","sentiment_score":0.05736904315374516},{"text":"If you don't have a reference number, press the hash key.","start":16.365,"end":19.345,"sentiment":"neutral","sentiment_score":0.0029311273247003555},{"text":"Please select from the following options.","start":20.765,"end":22.785,"sentiment":"neutral","sentiment_score":0.05015083122998476}],"sentiment":"neutral","sentiment_score":0.07497568294161656,"channel":1,"num_words":61,"start":0.39999998,"end":22.785},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":23.085,"end":39.82,"sentiment":"neutral","sentiment_score":0.2703823119934116},{"text":"Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water.","start":40.04,"end":49.995,"sentiment":"neutral","sentiment_score":0.10626783860581261},{"text":"You're speaking to Molly.","start":49.995,"end":50.795,"sentiment":"neutral","sentiment_score":0.14058051258325577},{"text":"How can I help you today?","start":50.795,"end":52.095,"sentiment":"neutral","sentiment_score":0.17368198931217194}],"sentiment":"neutral","sentiment_score":0.19333463275836685,"channel":1,"num_words":59,"start":23.085,"end":52.095},{"sentences":[{"text":"Hi, Molly.","start":53.05,"end":53.690002,"sentiment":"neutral","sentiment_score":0.029962082393467426},{"text":"I was hoping to speak to Louise Ripper.","start":53.690002,"end":56.41,"sentiment":"neutral","sentiment_score":0.013731730170547962},{"text":"I've I've spoken to her a number of times in regards to a development at 74 Earlfields Road, Hampton.","start":56.41,"end":64.99,"sentiment":"neutral","sentiment_score":-0.00048616714775562286}],"sentiment":"neutral","sentiment_score":0.005535890701515922,"channel":0,"num_words":29,"start":53.05,"end":64.99},{"sentences":[{"text":"No.","start":67.29,"end":67.61,"sentiment":"neutral","sentiment_score":-0.050784721970558167},{"text":"Sealsford Hanson.","start":67.61,"end":68.729996,"sentiment":"neutral","sentiment_score":-0.059950925409793854},{"text":"Yeah.","start":68.729996,"end":68.97,"sentiment":"neutral","sentiment_score":0.009149323217570782},{"text":"Yeah.","start":68.97,"end":69.13,"sentiment":"neutral","sentiment_score":0.018337827175855637},{"text":"Yeah.","start":69.13,"end":69.369995,"sentiment":"neutral","sentiment_score":0.02605803683400154}],"sentiment":"neutral","sentiment_score":-0.019523564260452986,"channel":1,"num_words":6,"start":67.29,"end":69.369995},{"sentences":[{"text":"Of course.","start":69.369995,"end":69.69,"sentiment":"neutral","sentiment_score":0.03296046610921621},{"text":"I can see if she's available.","start":69.69,"end":71.07,"sentiment":"neutral","sentiment_score":0.020642489039649565},{"text":"What was your name?","start":71.13,"end":72.015,"sentiment":"neutral","sentiment_score":0.0095378952100873}],"sentiment":"neutral","sentiment_score":0.01899395394138992,"channel":1,"num_words":12,"start":69.369995,"end":72.015},{"sentences":[{"text":"Thank you.","start":72.075005,"end":72.895004,"sentiment":"neutral","sentiment_score":0.24336490035057068},{"text":"Alex Simmons from SWM Consulting.","start":73.035,"end":76.095,"sentiment":"neutral","sentiment_score":0.12908017337322236}],"sentiment":"neutral","sentiment_score":0.1617329525096076,"channel":0,"num_words":7,"start":72.075005,"end":76.095},{"sentences":[{"text":"Perfect.","start":79.534996,"end":80.034996,"sentiment":"positive","sentiment_score":0.5257264375686646},{"text":"Thank you for that.","start":80.095,"end":81.375,"sentiment":"positive","sentiment_score":0.646165058016777},{"text":"Alright.","start":81.375,"end":81.695,"sentiment":"neutral","sentiment_score":0.3099067211151123},{"text":"I'll see if she's free.","start":81.695,"end":82.575,"sentiment":"neutral","sentiment_score":0.15836802423000335},{"text":"Was there anything in particular I can let her know that was in relation to for that for that property?","start":82.575,"end":86.58,"sentiment":"neutral","sentiment_score":0.07697774879634381}],"sentiment":"neutral","sentiment_score":0.1855383383170251,"channel":1,"num_words":31,"start":79.534996,"end":86.58},{"sentences":[{"text":"It's just another follow-up about a about a response.","start":86.19,"end":90.83,"sentiment":"neutral","sentiment_score":-0.0984511607223087},{"text":"I know I know that it's not due yet, but the client is actually me.","start":90.83,"end":95.195,"sentiment":"neutral","sentiment_score":-0.15010133534669876},{"text":"And so so I'm just","start":95.195,"end":96.475,"sentiment":"neutral","sentiment_score":-0.07362793684005738}],"sentiment":"neutral","sentiment_score":-0.12088690210005333,"channel":0,"num_words":29,"start":86.19,"end":96.475},{"sentences":[{"text":"Mhmm.","start":96.26,"end":96.76,"sentiment":"neutral","sentiment_score":-0.06916049867868423}],"sentiment":"neutral","sentiment_score":-0.06916049867868423,"channel":1,"num_words":1,"start":96.26,"end":96.76},{"sentences":[{"text":"I just wanted to say that I've at least 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The conversation is difficult to follow due to the speaker's busy schedule, but they eventually discuss the proposed layout and amendments needed to suit the requirements. The customer is trying to get an update on a project and is frustrated with the backlog of applications, as well as issues with their phone system and causing hassle. The customer is trying to figure out how to let the consultant know about the project and is frustrated with the backlog of applications."},"intents":{"segments":[{"text":"I got the an updated email from Mick about the plan. Yes.","start_word":671,"end_word":682,"intents":[{"intent":"Update plan","confidence_score":0.0072520277}]},{"text":"I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required. So I'm just sort of get trying to get some time with her.","start_word":682,"end_word":736,"intents":[{"intent":"Meet with manager","confidence_score":0.001039535}]},{"text":"At the moment, because I've looked at the plan. They put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to Yes.","start_word":737,"end_word":774,"intents":[{"intent":"Review plan","confidence_score":0.08441548}]},{"text":"But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements. So it's a work in progress at the moment. Yep.","start_word":782,"end_word":832,"intents":[{"intent":"Get feedback","confidence_score":0.10161269}]},{"text":"So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25. Okay.","start_word":940,"end_word":963,"intents":[{"intent":"Reach out sooner","confidence_score":0.01885849}]},{"text":"I've been having lots of problems with my phone system. I can't call out.","start_word":1098,"end_word":1111,"intents":[{"intent":"Fix phone system issue","confidence_score":0.054853633}]},{"text":"bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well.","start_word":1595,"end_word":1624,"intents":[{"intent":"Address issues","confidence_score":0.0017343914}]},{"text":"Thank you. Bye.","start_word":1693,"end_word":1695,"intents":[{"intent":"Communication","confidence_score":0.0006389653}]}]},"sentiments":{"segments":[{"text":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purpose. To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, predevelopment advice, stormwater management guidance, or to work on or near Welcome to Melbourne Water. You're speaking to Molly. How can I help you today? Hi, Molly. I was hoping to speak to Louise Ripper. I've I've spoken to her a number of times in regards to a development at 74 Earlfields Road, Hampton. No. Sealsford Hanson. Yeah. Yeah. Yeah. Of course. I can see if she's available. What was your name? Thank you. Alex Simmons from SWM Consulting.","start_word":0,"end_word":173,"sentiment":"neutral","sentiment_score":0.08882200717926025},{"text":"Perfect. Thank you for that.","start_word":174,"end_word":178,"sentiment":"positive","sentiment_score":0.6057953238487244},{"text":"Alright. I'll see if she's free. Was there anything in particular I can let her know that was in relation to for that for that property? It's just another follow-up about a about a response. I know I know that it's not due yet, but the client is actually me. And so so I'm just Mhmm. I just wanted to say that I've at least called. Yeah. Yeah. Yeah. Of course. Did you have the MWA reference handy at all? Yeah. I do. It's Thank you. 133 Mhmm. oh, sorry. 501 Perfect. Alrighty. I'll see if I can get a hold of her. I will pop you on a brief hold.","start_word":179,"end_word":289,"sentiment":"neutral","sentiment_score":0.04072171077132225},{"text":"9. Thank you very much. Thank you.","start_word":290,"end_word":296,"sentiment":"positive","sentiment_score":0.4605479836463928},{"text":"If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Have you been lucky enough to see a platypus, or do you hear frogs croaking? Let us know by downloading the Melbourne Water Frog or Platypus Spot apps, both available from the Apple App Store or Google Play. With just a few taps, you can increase our knowledge of platypus populations in Melbourne. Each sighting and recording helps Melbourne Water to manage waterway health.","start_word":297,"end_word":392,"sentiment":"neutral","sentiment_score":0.11623960050443807},{"text":"Melbourne Water supports a variety of activities that help the community understand who we are, what we do, and how they can join us in enhancing life and livability.","start_word":393,"end_word":421,"sentiment":"positive","sentiment_score":0.3960455060005188},{"text":"To find out about the types of funding and support we offer, head to get involved on our Melbourne Water website and visit apply for funding for more information. Are you aware that the Melbourne Water River Health Incentives Program has provided over 12,000 grants to over 4,600 participants in the last ten years? The River Health Incentives Program contributes to weed control, vegetation management, and planting with over 3,000,000 plants so far and the installation of fencing along our waterways. That's like fencing from Melbourne to Byron Bay. For more information, click get involved on our website. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. If you're calling today to pay your water bill or organize your water connection, please call your local water retailer. To be transferred to your retailer, press hash and select option 1. Yes. Hi, Louise. It's Alex. How are you going? Speaking.","start_word":422,"end_word":609,"sentiment":"neutral","sentiment_score":0.08416860550642014},{"text":"Good.","start_word":610,"end_word":610,"sentiment":"positive","sentiment_score":0.33497464656829834},{"text":"How are you? Oh, okay.","start_word":611,"end_word":615,"sentiment":"neutral","sentiment_score":0.06456473469734192},{"text":"So, unfortunately, doing the same thing as what I've done a few times.","start_word":616,"end_word":628,"sentiment":"negative","sentiment_score":-0.380732148885727},{"text":"Yeah. I'm sorry. I I Yeah. You're after an update? yeah. Anything anything I can give them. But, yeah, I yeah. Like I said, I fully expect that. Yeah. It'd be the same thing. Yeah. So I have got your email. I got the an updated email from Mick about the plan. Yes. I'm just waiting on to get my manager to have a look at the proposed sort of, yeah, the layout of the cut and fill and have a chat with her to sort of, yeah, go through if any changes are required. So I'm just sort of get trying to get some time with her. At the moment, because I've looked at the plan. They put all the information on a shadow diagram plan, which to begin with, they'll need to do amendments for the plans anyway to change it to to Yes. get notate it as the correct plan. But before I sort of get that, I just wanna get sort of get comments from my manager to see if they're on the way or if they'll accept it or what changes are required to sort of suit our requirements. So it's a work in progress at the moment. Yep. Okay. But Alright.","start_word":629,"end_word":835,"sentiment":"neutral","sentiment_score":0.09997648151888364},{"text":"that's not what you want to hear. No.","start_word":836,"end_word":843,"sentiment":"negative","sentiment_score":-0.49288520216941833},{"text":"Yeah. Yeah. Did they So sorry. Did do you know when you might get time so I can at least say, hey. Look. oh, okay. Yeah. I'm gonna yeah. Like I usually do for everything is the maximum time frame, which they don't like, but anyway so because I yeah.","start_word":844,"end_word":893,"sentiment":"neutral","sentiment_score":-0.15893571078777313},{"text":"We are quite busy at the moment.","start_word":894,"end_word":900,"sentiment":"negative","sentiment_score":-0.3722001612186432},{"text":"So I will July 25. Hopefully, '20 sooner. fifth I wanna of get July. this one yeah. I wanna get because I know this is Okay. going back it's gonna go back and forth. Well, I'll be nice. Yeah. So, yeah, I'm hoping to get something to you sooner or to them sooner, but at the moment, probably around the July 25. Okay. Yeah. Okay. Cool.","start_word":901,"end_word":966,"sentiment":"neutral","sentiment_score":-0.047126296907663345},{"text":"I'll I'm I'm gonna see if I can just step away from it completely.","start_word":967,"end_word":980,"sentiment":"negative","sentiment_score":-0.4788067042827606},{"text":"Yeah. It's Yeah. twenty fifth I'm of thinking. July.","start_word":981,"end_word":989,"sentiment":"neutral","sentiment_score":-0.1426386535167694},{"text":"I think they're going to they they'll contact I'm not sure me why every you're calling.","start_word":990,"end_word":1005,"sentiment":"negative","sentiment_score":-0.3442852795124054},{"text":"I'm not sure why you're you're calling because the people who sent through the email are from is it Earth? Mick day. Meyer Yeah. and. But So I'm not sure why they aren't yeah. calling. Anyway, Yeah. I don't know either. I'm I think yeah. I'm just I I'm yeah. I I honestly, the only reason why I'm calling is just so that they can leave me alone. But yes. Yes. I know. Yeah. yeah. I Yeah. know that. I guess, I did get the message, yeah, to give you a call.","start_word":1006,"end_word":1097,"sentiment":"neutral","sentiment_score":-0.1270232051610947},{"text":"I've been having lots of problems with my phone system. I can't call out.","start_word":1098,"end_word":1111,"sentiment":"negative","sentiment_score":-0.3998314440250397},{"text":"So, yeah, it was great. But, Yeah. yeah, it Sure. is. Yeah. That's why I didn't ring, and then I rang today.","start_word":1112,"end_word":1133,"sentiment":"neutral","sentiment_score":-0.04938887804746628},{"text":"And, yeah, our system, I can't act you've got to, like, press 1 for yourself and press 2 for this person. And our phone system doesn't actually allow that pressing, also, like, number pressing. So I couldn't yeah.","start_word":1134,"end_word":1171,"sentiment":"negative","sentiment_score":-0.3761703073978424},{"text":"Sort of I waited, and it's just, like, leave a message. And then there was no beep, and then it just went back to the start again. And I just went, okay. Oh, you couldn't leave a message. No. Oh, yeah. I'm not sure Oh, because I couldn't press one one or 2 no. No. No. That's because really interesting. Thank you for no. giving It me that it happens feedback. yeah. Or it happens the only time I can't leave messages or sort of press numbers is with cancel stuff as well. So it might not Yeah. be Okay. your actual system. It could just No. be But our.","start_word":1172,"end_word":1281,"sentiment":"neutral","sentiment_score":-0.17806211113929749},{"text":"I I that's a that's a problem.","start_word":1282,"end_word":1288,"sentiment":"negative","sentiment_score":-0.4127536118030548},{"text":"Oh, Yeah.","start_word":1289,"end_word":1290,"sentiment":"neutral","sentiment_score":-0.17740845680236816},{"text":"That's a problem.","start_word":1291,"end_word":1293,"sentiment":"negative","sentiment_score":-0.3717720210552216},{"text":"yeah.","start_word":1294,"end_word":1294,"sentiment":"neutral","sentiment_score":-0.2441542446613312},{"text":"I know I need it fixed.","start_word":1295,"end_word":1300,"sentiment":"negative","sentiment_score":-0.3800024390220642},{"text":"Maybe look into it, but sort of yeah. The other Yeah. other company, Yeah. I will. we can't or I No. can't Thank sort you of for like letting me know because that's yeah. That's we've just moved to the system, and I'm Ah, kinda working through the bugs at the moment. there's And and a one bug. of the bugs should be if you don't press anything, it just goes to one of us. Yeah. That And that I would I wait for a beep, and that just went to the beginning again. And I just went, yeah. I know what you want. You're just wanting an update. Okay. Let me get on to this quickly. Because I yeah. I did oh, saying that to this, I did when I got the email from Mick to begin with, I sent it to my manager. And, yeah, there's we're just yes. So there's there is a bit of a backlog with applications. So, yeah, getting back to people quickly is not happening. But Yeah. Sure. but That's alright. Look. I'm got I'm I'm getting out of it. But this I'm trying to figure out how I can word it, but I'll I'll figure that out as well. if you want, because yeah. Sort of. It might be sort of yeah. Louise is actually asking, you know, why isn't the consultant ringing? So maybe you should give them a call and sort of, like, blame on me. That could Yeah. be a way Yeah. Yeah. to sort of, like, ah, you know, she's actually asked after for, like, Nick or Jacob to give you a call.","start_word":1301,"end_word":1575,"sentiment":"neutral","sentiment_score":-0.10485207086259668},{"text":"That could be I sort just of feel a nice bad for little them too. Honestly, I feel yes. bad for them too because I think they're kind of in the same spot where they're just, like they're they're getting constantly hassles and they're they're just dumb as well. So, Oh, so yeah, it's the I'll r I'll try and the figure owner out a better is way. ringing you, and then they're ringing the consultant.","start_word":1576,"end_word":1651,"sentiment":"negative","sentiment_score":-0.5105581283569336},{"text":"And okay. Yep. Yep. Yep. Okay. Yeah. Okay. So it is it's just like a constant push.","start_word":1652,"end_word":1668,"sentiment":"neutral","sentiment_score":0.12236899137496948},{"text":"All good. Thank you very much, Louise. I appreciate Okay. I'll talk to you on the next project.","start_word":1669,"end_word":1686,"sentiment":"positive","sentiment_score":0.5798318982124329},{"text":"it. Yes.","start_word":1687,"end_word":1688,"sentiment":"neutral","sentiment_score":0.24530082941055295},{"text":"Thank you. Cheers. Bye. Thank you.","start_word":1689,"end_word":1694,"sentiment":"positive","sentiment_score":0.5650920867919922},{"text":"Bye.","start_word":1695,"end_word":1695,"sentiment":"neutral","sentiment_score":0.3045389652252197}],"average":{"sentiment":"neutral","sentiment_score":-0.04161348756180371}}}}