{"metadata":{"transaction_key":"deprecated","request_id":"01a0319d-7d3a-7d21-9dc9-848926156edb","sha256":"d558bfc45387880386bd87e36540d75144ce090f72d387e308aeb50618f5ea3c","created":"2026-08-24T02:33:20.927Z","duration":32.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling FBR. Our office hours are 8AM to 4PM Australian Western Standard Time. You can also contact us via our web Record your message and press hash, or press star to contact the operator.","confidence":1.0,"words":[{"word":"thank","start":4.96,"end":5.2,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7155042290687561},{"word":"you","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6586480736732483},{"word":"for","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6628961563110352},{"word":"calling","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6212352514266968},{"word":"fbr","start":6.16,"end":6.66,"confidence":0.9860026,"punctuated_word":"FBR.","sentiment":"positive","sentiment_score":0.625490665435791},{"word":"our","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.2799912989139557},{"word":"office","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.18752536177635193},{"word":"hours","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.1158166378736496},{"word":"are","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18200913071632385},{"word":"8am","start":8.48,"end":9.28,"confidence":1.0,"punctuated_word":"8AM","sentiment":"neutral","sentiment_score":0.17026561498641968},{"word":"to","start":9.28,"end":9.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1364581733942032},{"word":"4pm","start":9.36,"end":10.16,"confidence":1.0,"punctuated_word":"4PM","sentiment":"neutral","sentiment_score":0.1712568700313568},{"word":"australian","start":10.16,"end":10.66,"confidence":0.6972656,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.3296717405319214},{"word":"western","start":10.8,"end":11.3,"confidence":0.9902344,"punctuated_word":"Western","sentiment":"neutral","sentiment_score":0.2278904169797897},{"word":"standard","start":11.44,"end":11.92,"confidence":0.99902344,"punctuated_word":"Standard","sentiment":"neutral","sentiment_score":0.2467893213033676},{"word":"time","start":11.92,"end":12.42,"confidence":0.9995117,"punctuated_word":"Time.","sentiment":"neutral","sentiment_score":0.269599974155426},{"word":"you","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.13975900411605835},{"word":"can","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1169184222817421},{"word":"also","start":13.04,"end":13.5199995,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05781279876828194},{"word":"contact","start":13.5199995,"end":13.92,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.013832025229930878},{"word":"us","start":13.92,"end":14.24,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.10979309678077698},{"word":"via","start":14.24,"end":14.625,"confidence":1.0,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.06309279054403305},{"word":"our","start":14.625,"end":14.865,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09582719951868056},{"word":"web","start":14.865,"end":15.365,"confidence":0.97802734,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.07909466326236725},{"word":"record","start":16.385,"end":16.785,"confidence":1.0,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":0.0005272701382637024},{"word":"your","start":16.785,"end":17.025,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009545698761940002},{"word":"message","start":17.025,"end":17.525,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.01792258769273758},{"word":"and","start":17.665,"end":17.905,"confidence":0.90771484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009943634271621704},{"word":"press","start":17.905,"end":18.305,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.030300498008728027},{"word":"hash","start":18.305,"end":18.805,"confidence":0.7351074,"punctuated_word":"hash,","sentiment":"neutral","sentiment_score":0.020489519461989403},{"word":"or","start":18.945,"end":19.185,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0011187568306922913},{"word":"press","start":19.185,"end":19.505001,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.02178274840116501},{"word":"star","start":19.505001,"end":19.904999,"confidence":0.9873047,"punctuated_word":"star","sentiment":"neutral","sentiment_score":0.003650285303592682},{"word":"to","start":19.904999,"end":20.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012733876705169678},{"word":"contact","start":20.065,"end":20.545,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.017504222691059113},{"word":"the","start":20.545,"end":20.785,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0549725666642189},{"word":"operator","start":20.785,"end":21.285,"confidence":1.0,"punctuated_word":"operator.","sentiment":"neutral","sentiment_score":0.051221638917922974}],"paragraphs":{"transcript":"\nThank you for calling FBR. Our office hours are 8AM to 4PM Australian Western Standard Time. You can also contact us via our web Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Thank you for calling FBR.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.6567548751831055},{"text":"Our office hours are 8AM to 4PM Australian Western Standard Time.","start":7.2799997,"end":12.42,"sentiment":"neutral","sentiment_score":0.21066132187843323},{"text":"You can also contact us via our web Record your message and press hash, or press star to contact the operator.","start":12.639999,"end":21.285,"sentiment":"neutral","sentiment_score":0.03574217510010515}],"sentiment":"neutral","sentiment_score":0.17166579982920274,"num_words":37,"start":4.96,"end":21.285}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling FBR. Our office hours are 8AM to 4PM Australian Western Standard Time. You can also contact us via our web Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Thank you for calling FBR.","start":4.96,"end":6.66,"sentiment":"positive","sentiment_score":0.6567548751831055},{"text":"Our office hours are 8AM to 4PM Australian Western Standard Time.","start":7.2799997,"end":12.42,"sentiment":"neutral","sentiment_score":0.21066132187843323},{"text":"You can also contact us via our web Record your message and press hash, or press star to contact the operator.","start":12.639999,"end":21.285,"sentiment":"neutral","sentiment_score":0.03574217510010515}],"sentiment":"neutral","sentiment_score":0.17166579982920274,"channel":1,"num_words":37,"start":4.96,"end":21.285}]},"summary":{"result":"success","short":"Thank you for calling FBR. Our office hours are 8AM to 4PM Australian Western Standard Time. You can also contact us via our web Record your message and press hash, or press star to contact the operator."},"intents":{"segments":[{"text":"You can also contact us via our web Record your message and press hash, or press star to contact the operator.","start_word":16,"end_word":36,"intents":[{"intent":"Inform callers","confidence_score":0.28351125}]}]},"sentiments":{"segments":[{"text":"Thank you for calling FBR.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.6478222608566284},{"text":"Our office hours are 8AM to 4PM Australian Western Standard Time. You can also contact us via our web Record your message and press hash, or press star to contact the operator.","start_word":5,"end_word":36,"sentiment":"neutral","sentiment_score":0.10074110329151154}],"average":{"sentiment":"neutral","sentiment_score":0.18584259880913628}}}}