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I'll be back in September.","paragraphs":[{"sentences":[{"text":"Good morning, Mark.","start":0.71999997,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.20875506599744162},{"text":"It's King.","start":1.5999999,"end":5.7,"sentiment":"neutral","sentiment_score":0.08912646770477295},{"text":"It is.","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.07559483498334885},{"text":"Yes.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.06760832667350769},{"text":"Oh, yeah.","start":13.92,"end":14.32,"sentiment":"neutral","sentiment_score":-0.31234000623226166}],"sentiment":"neutral","sentiment_score":0.03986361175775528,"num_words":10,"start":0.71999997,"end":14.32},{"sentences":[{"text":"I'm I'm heart sick.","start":14.32,"end":15.435,"sentiment":"negative","sentiment_score":-0.6178396046161652},{"text":"Yeah.","start":35.13,"end":35.37,"sentiment":"neutral","sentiment_score":-0.115930438041687},{"text":"No.","start":35.37,"end":35.53,"sentiment":"negative","sentiment_score":-0.3554055690765381},{"text":"No.","start":35.53,"end":35.85,"sentiment":"negative","sentiment_score":-0.4627358317375183},{"text":"I'm homesick.","start":35.85,"end":36.65,"sentiment":"negative","sentiment_score":-0.5784865915775299}],"sentiment":"negative","sentiment_score":-0.5069337156083848,"num_words":9,"start":14.32,"end":36.65},{"sentences":[{"text":"I'm off for a couple of weeks.","start":36.65,"end":37.77,"sentiment":"neutral","sentiment_score":-0.3084390163421631},{"text":"I'll be back in September.","start":37.77,"end":39.07,"sentiment":"neutral","sentiment_score":-0.061551284044981}],"sentiment":"neutral","sentiment_score":-0.2055691278850039,"num_words":12,"start":36.65,"end":39.07}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning, Mark. It's\n\nChannel 0: Oh, hi. I'm\n\nChannel 1: King.\n\nChannel 0: is this Michael?\n\nChannel 1: It is. Yes.\n\nChannel 0: Oh, hi, Mike. It's Andrew from vigilance a I. Have I caught you in a bad time, mate?\n\nChannel 1: Oh, yeah. I'm I'm heart sick.\n\nChannel 0: Oh, I I'm sorry to hear about that, Mike. You know, I was just actually wanted to follow-up about about our AI and their platform. I don't think that you still remember, but it's been a couple of months ago when we send you that email.\n\nChannel 1: Yeah. No. No. I'm homesick. I'm off for a couple of weeks.\n\nI'll be back in September.\n\nChannel 0: Gotcha, Mike. Well, I hope you get well soon. You have a great day, Mike. Take care.","paragraphs":[{"sentences":[{"text":"Good morning, Mark.","start":0.71999997,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.20875506599744162},{"text":"It's","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.11252553761005402}],"sentiment":"neutral","sentiment_score":0.1846976839005947,"channel":1,"num_words":4,"start":0.71999997,"end":2.1},{"sentences":[{"text":"Oh, hi.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.09056896716356277},{"text":"I'm","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.0856088399887085}],"sentiment":"neutral","sentiment_score":0.08891559143861134,"channel":0,"num_words":3,"start":3.84,"end":4.96},{"sentences":[{"text":"King.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.06572739779949188}],"sentiment":"neutral","sentiment_score":0.06572739779949188,"channel":1,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"is this Michael?","start":5.3599997,"end":6.42,"sentiment":"neutral","sentiment_score":0.060398428390423455}],"sentiment":"neutral","sentiment_score":0.060398428390423455,"channel":0,"num_words":3,"start":5.3599997,"end":6.42},{"sentences":[{"text":"It is.","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.07559483498334885},{"text":"Yes.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.06760832667350769}],"sentiment":"neutral","sentiment_score":0.07293266554673512,"channel":1,"num_words":3,"start":6.8799996,"end":7.8599997},{"sentences":[{"text":"Oh, hi, Mike.","start":8.4,"end":9.44,"sentiment":"neutral","sentiment_score":0.053283270448446274},{"text":"It's Andrew from vigilance a I.","start":9.44,"end":11.36,"sentiment":"neutral","sentiment_score":0.04645794195433458},{"text":"Have I caught you in a bad time, mate?","start":11.36,"end":13.38,"sentiment":"neutral","sentiment_score":-0.13989715029795965}],"sentiment":"neutral","sentiment_score":-0.04558204942279392,"channel":0,"num_words":18,"start":8.4,"end":13.38},{"sentences":[{"text":"Oh, yeah.","start":13.92,"end":14.32,"sentiment":"neutral","sentiment_score":-0.31234000623226166},{"text":"I'm I'm heart sick.","start":14.32,"end":15.435,"sentiment":"negative","sentiment_score":-0.6178396046161652}],"sentiment":"negative","sentiment_score":-0.516006405154864,"channel":1,"num_words":6,"start":13.92,"end":15.435},{"sentences":[{"text":"Oh, I I'm sorry to hear about that, Mike.","start":17.115,"end":19.835,"sentiment":"neutral","sentiment_score":-0.26284752289454144},{"text":"You know, I was just actually wanted to follow-up about about our AI and their platform.","start":19.835,"end":27.215,"sentiment":"neutral","sentiment_score":-0.0422529965871945},{"text":"I don't think that you still remember, but it's been a couple of months ago when we send you that email.","start":28.075,"end":33.74,"sentiment":"neutral","sentiment_score":-0.07712399551556223}],"sentiment":"neutral","sentiment_score":-0.10133216428853896,"channel":0,"num_words":46,"start":17.115,"end":33.74},{"sentences":[{"text":"Yeah.","start":35.13,"end":35.37,"sentiment":"neutral","sentiment_score":-0.115930438041687},{"text":"No.","start":35.37,"end":35.53,"sentiment":"negative","sentiment_score":-0.3554055690765381},{"text":"No.","start":35.53,"end":35.85,"sentiment":"negative","sentiment_score":-0.4627358317375183},{"text":"I'm homesick.","start":35.85,"end":36.65,"sentiment":"negative","sentiment_score":-0.5784865915775299},{"text":"I'm off for a couple of weeks.","start":36.65,"end":37.77,"sentiment":"neutral","sentiment_score":-0.3084390163421631}],"sentiment":"negative","sentiment_score":-0.35417651136716205,"channel":1,"num_words":12,"start":35.13,"end":37.77},{"sentences":[{"text":"I'll be back in September.","start":37.77,"end":39.07,"sentiment":"neutral","sentiment_score":-0.061551284044981}],"sentiment":"neutral","sentiment_score":-0.061551284044981,"channel":1,"num_words":5,"start":37.77,"end":39.07},{"sentences":[{"text":"Gotcha, Mike.","start":40.834938,"end":41.814938,"sentiment":"neutral","sentiment_score":0.13943561911582947},{"text":"Well, I hope you get well soon.","start":41.87494,"end":43.89494,"sentiment":"positive","sentiment_score":0.36692115664482117},{"text":"You have a great day, Mike.","start":44.114937,"end":45.314938,"sentiment":"positive","sentiment_score":0.6567599376042684},{"text":"Take care.","start":45.314938,"end":45.974937,"sentiment":"positive","sentiment_score":0.3932991623878479}],"sentiment":"positive","sentiment_score":0.44555748736157136,"channel":0,"num_words":17,"start":40.834938,"end":45.974937}]},"summary":{"result":"success","short":"The customer, Michael, is speaking with an agent named Mark from vigilance a. Michael apologizes for a bad time and explains that he is sick. He discusses the AI platform and mentions that he will be returning in September."},"intents":{"segments":[{"text":"I'm I'm heart sick.","start_word":34,"end_word":37,"intents":[{"intent":"Check health status","confidence_score":0.0016608307}]}]},"sentiments":{"segments":[{"text":"Good morning, Mark. It's Oh, hi. I'm King. is this Michael? It is. Yes. Oh, hi, Mike. It's Andrew from vigilance a I. Have I caught you in a bad time, mate? Oh, yeah.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.0065033393912017345},{"text":"I'm I'm heart sick.","start_word":34,"end_word":37,"sentiment":"negative","sentiment_score":-0.6088083982467651},{"text":"Oh, I I'm sorry to hear about that, Mike. You know, I was just actually wanted to follow-up about about our AI and their platform. I don't think that you still remember, but it's been a couple of months ago when we send you that email. 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