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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Dana, OQ Financial. Catch up in regard to advice.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Kylie. This is Dana from OQ Financial. I had you booked in this afternoon to have a bit of a catch up in relation to your investment, your super performance, and looking at further advice. If you can call the office back on 130160796. Thank you, and have a good good day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.05236141383647919},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.14,"sentiment":"neutral","sentiment_score":0.030696421395987272}],"sentiment":"neutral","sentiment_score":0.03197083271601621,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Dana, OQ Financial.","start":9.28,"end":10.66,"sentiment":"neutral","sentiment_score":0.0714229221145312},{"text":"Catch up in regard to advice.","start":11.2,"end":12.9,"sentiment":"neutral","sentiment_score":0.07481750783820947}],"sentiment":"neutral","sentiment_score":0.07368597926365004,"channel":0,"num_words":9,"start":9.28,"end":12.9},{"sentences":[{"text":"Thanks.","start":17.855,"end":18.355,"sentiment":"positive","sentiment_score":0.3598722517490387},{"text":"Please stay on the line.","start":18.575,"end":20.195,"sentiment":"neutral","sentiment_score":0.0638410985469818},{"text":"I'm sorry.","start":41.645,"end":42.445,"sentiment":"neutral","sentiment_score":-0.20740871131420135},{"text":"This person is not available.","start":42.445,"end":43.985,"sentiment":"neutral","sentiment_score":-0.33051822185516355},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.365,"end":48.385002,"sentiment":"neutral","sentiment_score":-0.1617924033531121}],"sentiment":"neutral","sentiment_score":-0.1353120160875497,"channel":1,"num_words":27,"start":17.855,"end":48.385002},{"sentences":[{"text":"Hi, Kylie.","start":49.84,"end":50.4,"sentiment":"neutral","sentiment_score":0.13196254521608353},{"text":"This is Dana from OQ Financial.","start":50.4,"end":52.18,"sentiment":"neutral","sentiment_score":0.19124525040388107},{"text":"I had you booked in this afternoon to have a bit of a catch up in relation to your investment, your super performance, and looking at further advice.","start":52.24,"end":59.12,"sentiment":"neutral","sentiment_score":0.24264264771980898},{"text":"If you can call the office back on 130160796.","start":59.12,"end":62.8,"sentiment":"neutral","sentiment_score":0.1527377102110121},{"text":"Thank you, and have a good good day.","start":62.8,"end":64.5,"sentiment":"positive","sentiment_score":0.600375808775425}],"sentiment":"neutral","sentiment_score":0.27137804888891726,"channel":0,"num_words":53,"start":49.84,"end":64.5}]},"summary":{"result":"success","short":"The representative from OQ Financial, named Dana, is calling a customer named Kylie to catch up on her investment, performance, and investment advice. Dana informs Kylie that she is not available and asks if she can leave an additional message. She provides a phone number for Kylie to call back and ends the call."},"intents":{"segments":[{"text":"This is Dana from OQ Financial. I had you booked in this afternoon to have a bit of a catch up in relation to your investment, your super performance, and looking at further advice.","start_word":55,"end_word":88,"intents":[{"intent":"Discuss investment","confidence_score":0.0096647395}]},{"text":"If you can call the office back on 130160796. Thank you, and have a good good day.","start_word":89,"end_word":105,"intents":[{"intent":"Request call back","confidence_score":0.36152807}]},{"text":"Thank you, and have a good good day.","start_word":98,"end_word":105,"intents":[{"intent":"Express gratitude","confidence_score":0.013401852}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Dana, OQ Financial. Catch up in regard to advice.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.048878833651542664},{"text":"Thanks.","start_word":26,"end_word":26,"sentiment":"positive","sentiment_score":0.3598722517490387},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Kylie. This is Dana from OQ Financial. I had you booked in this afternoon to have a bit of a catch up in relation to your investment, your super performance, and looking at further advice. If you can call the office back on 130160796.","start_word":27,"end_word":97,"sentiment":"neutral","sentiment_score":0.07748860865831375},{"text":"Thank you, and have a good good day.","start_word":98,"end_word":105,"sentiment":"positive","sentiment_score":0.6339240074157715}],"average":{"sentiment":"neutral","sentiment_score":0.11683822845245574}}}}